Avaya 16CC - Manual

Scrolling and Navigation When navigating through the options and features on your telephone display, use thenavigation arrows to scroll and buttons to select lines or options. Use the up and down navigation arrows to scroll up or down through lists. A navigationicon appears in the phone display to i...

1. Enter your username/extension.2. Press Enter or OK . 3. Enter your password.4. Press Login or OK . Agent login If the telephone prompts you for your Username, you must first log in to the phoneextension, as covered in Logging in to your telephone extension . Log in as an agent from the Phone scre...

• Available - This state is automatically assigned when you are not on an active call for both Auto-In and Manual-In modes. Depending on how your call center system is administered, "pending" states might beassigned to you automatically, for example, to indicate a call center call is waiting...

Calling a person from the Contacts list 1. Press the Contacts button. 2. Select the person or number you want to call.3. Press the Call softkey or the OK button. Calling a person from the call log 1. Press the Call Log button. 2. Select the person or number you want to call.3. Press the Call softkey...

Sending an incoming call to voice mail Press the To Vmail softkey to send an incoming call directly to voicemail. If your telephone does not display a To Vmail softkey, your administrator has not made this feature available. Ignoring an incoming call Press the Ignore softkey to turn off the ringer f...

Adding a person on hold to a conference call 1. From the Phone screen, select your active call.2. Press Conference . 3. Select the call on hold that you want to add to the conference.4. Press Resume to take the call off hold. 5. Press Join or Conference to add the person to the conference call. Putt...

using. If you have any questions about how the name or extension displays to the personyou are calling, contact your system administrator. 1. Select the bridged line you want to use.2. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list. Co...

Call Log When you have one or more missed calls, the Call Log button lights. When you are notlogged in as an agent, the top display line shows a Missed Call Icon with the number ofunanswered calls received since you last accessed the Call Log, or since you last loggedin to the phone, whichever is mo...

from the call log. However, if you are viewing the All Calls list, pressing the Del All softkeydeletes all calls from the call log. 1. Press the Call Log button. 2. Press the More softkey. 3. Press the DelAll softkey. 4. Press the DelAll softkey to confirm, or press Cancel if you do not want to dele...

Turning off call forwarding 1. From the Phone screen, scroll right to access the Features menu.2. Scroll down to and select Call Forwarding.3. Press the OK button to turn call fowarding off. If call forwarding is assigned to a feature button, just press that button to turn call forwarding off. Avaya...

Setting the time format You can change the way the time displays on your screen, as either 12 or 24 hours. 1. Press the A button. 2. Select Options/Settings.3. Scroll to and select Language/Region.4. Scroll to Time Format.5. Press the Change softkey or the right or left navigation arrow to change th...

Index A Advanced Options changing language................................ 25 setting automatic gain control................ 25 Advanced Telephone Features about...................................................... 21 Agent login.................................................. 13 Agent logout.......