Page 3 - Sun Enterprise 3500 Computer
Issue 1.0 December 2003 3 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Related documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Suppo...
Page 5 - Preface; Overview; is written for technicians who are upgrading an Enterprise 3500; Related documents; Title; and Troubleshooting
Issue 1.0 December 2003 5 Preface Overview Avaya Call Management System (CMS) Release 12 Sun Enterprise 3500 Computer CMS Upgrade Express (CUE) is written for technicians who are upgrading an Enterprise 3500 computer from CMS R3V6, R3V8, R3V9, R3V11, or R12 to CMS R12. Note: Note: CUE cannot be used...
Page 6 - Support; Customer support for the United States; Support > Escalation Lists
Preface 6 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express Support If you need assistance with a problem, use the support information and help lines presented below. Frequently asked questions (FAQs) For solutions to common problems, customers and Avaya technicians can access technical...
Page 7 - Preparing for the upgrade; Topic
Issue 1.0 December 2003 7 Preparing for the upgrade Before you begin a CUE upgrade, use the following checklist of topics to prepare for the upgrade: Topic Verifying that the customer has prepared their system for an upgrade on page 8 Required documentation on page 8 Remote support on page 8 Trouble...
Page 8 - Avaya Call Management System (CMS) Release 12 CMS; Required documentation
Preparing for the upgrade 8 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express Verifying that the customer has prepared their system for an upgrade Before a CUE upgrade begins, maintenance backups and a CMSADM backup must be done by the customer. If the customer has not done these backup...
Page 9 - Switch compatibility
Switch compatibility Issue 1.0 December 2003 9 Switch compatibility CMS R12 does not support R7 and earlier switches. When upgrading to CMS R12, the switch must be at least R8 or later. If the current switch is administered in CMS as R7 or earlier, the upgrade extract tool will recognize this incomp...
Page 10 - Software considerations; cvuelog
Preparing for the upgrade 10 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express Software considerations In addition to the standard set of software installed during a CUE upgrade, the customer may also purchase the latest version of the Informix SQL software. You must confirm whether the...
Page 11 - Disk mirroring; cannot; Parts list; The following parts are delivered to the customer’s site:
Disk mirroring Issue 1.0 December 2003 11 Disk mirroring The CUE process can be used to automatically add disk mirroring to a nonmirrored system. However, the CUE upgrade kit used with the procedures in this document cannot be used to add mirroring to the system. If the customer has purchased additi...
Page 12 - - Visual Vectors Server; Checking for printer requests and large mail files; does not have enough disk space to create this first copy to; Boot disk drives; XXXXXXXXX
Preparing for the upgrade 12 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express - Informix ILS - Informix SQL (optional) - Open Database Connectivity (ODBC) (optional) - Hardware Drivers - Visual Vectors Server - Call Center 2.0 and CMS R12 Documentation Library ! Important: ! Important:...
Page 13 - Checking for ACD 1; cmsadm
Checking for ACD 1 Issue 1.0 December 2003 13 Checking for ACD 1 The upgrade tool cannot upgrade a system where ACD 1 is not administered. To determine if the system does not have ACD 1 administered: 1. Log on to CMS. 2. Select System Setup > Switch Setup > List All to display a list of the ad...
Page 14 - and
Preparing for the upgrade 14 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express Checking for a symbolic link between /etc/hosts and /etc/inet/hosts If the CUE extract process detects a unique /etc/hosts file and a unique /etc/inet/hosts file, the process cannot merge the differences betw...
Page 15 - ifconfig
Checking for a symbolic link between /etc/hosts and /etc/inet/hosts Issue 1.0 December 2003 15 5. Compare the host network information from the /etc/hosts file to the output of the network information displayed with the ifconfig command. If the host IP addresses match (as highlighted in the above ex...
Page 18 - vertical “On” position. See the following figure.; mount
Extracting the customer’s administration and options 18 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express 4. If the key switch is in the “Locked” or “Diagnostics” position, move the key switch to the vertical “On” position. See the following figure. 5. Log on as root. 6. Enter: cd / 7. ...
Page 19 - be upgraded to CMS R12 using CUE. One of the following occurs:
Issue 1.0 December 2003 19 10. The extract process first verifies whether the platform you are upgrading is supported by CMS R12. One of the following occurs: ● If the platform is supported for CUE upgrades, the following message is displayed and the process continues with Step 11. ● If the platform...
Page 20 - If the tape drive you are using is not supported, press; Enter
Extracting the customer’s administration and options 20 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express 12. The following message about supported tape drives is displayed: 13. Do one of the following: ● If the tape drive you are using is not supported, press q . Restart the extract pr...
Page 26 - installed on the system. One of the following occurs:
Extracting the customer’s administration and options 26 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express 33. The extract process checks to see if ISQL software version 7.32.UC1 is currently installed on the system. One of the following occurs: ● If ISQL version 7.32.UC1 is currently on...
Page 30 - Note whether the path shows
Extracting the customer’s administration and options 30 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express 46. Enter: ls -l /dev/dsk/c0t0d0s0 Note whether the path shows sbus@2 (Enterprise 3500) or sbus@3 (Enterprise 3501 or 3503). This information will be used later in the upgrade. Ente...
Page 31 - Removing and replacing disk drives; Customers; Prerequisites; Obtain an ESD wrist strap before beginning this procedure.
Issue 1.0 December 2003 31 Removing and replacing disk drives This section contains the procedures that are required to upgrade the disk drives to CMS R12. Using these procedures, you must remove the old disk drives in the computer and replace them with new disk drives that are preloaded with the CM...
Page 32 - Disk upgrade procedures; Removing and labeling the old disk drives; and the power switch on the back of the computer.; Procedure
Removing and replacing disk drives 32 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express Disk upgrade procedures To upgrade the disks, use the following checklist to keep track of each procedure: Removing and labeling the old disk drives ! CAUTION: CAUTION: All old disk drives must be re...
Page 33 - the following figure.
Disk upgrade procedures Issue 1.0 December 2003 33 7. Unlatch the disk drive retainer. Use the extended, unlocked retainer as a handle. See the following figure. 8. Pull on the retainer to slide the disk drive out of the chassis. 9. Repeat this procedure for each disk drive that is installed. e3500_...
Page 34 - Installing the new boot disk drive; To install the new boot disk drive:
Removing and replacing disk drives 34 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express Installing the new boot disk drive To install the new boot disk drive: ! CAUTION: CAUTION: Do not install any other disk drives when installing the boot disk drive. These other disk drives will be in...
Page 35 - Booting up the system with the new boot disk drive; To boot up the system with the new boot disk drive:
Disk upgrade procedures Issue 1.0 December 2003 35 Booting up the system with the new boot disk drive Note: Note: When the upgrade is being supported by remote personnel, such as CMS Provisioning, the system commands in this section are for use by remote personnel to monitor the progress of the upgr...
Page 36 - not
Removing and replacing disk drives 36 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express ● If the EEPROMs are not correctly set to recognize the disk boot path, the following messages are displayed: Do one of the following: - If the sbus value from Step 46 on page 30 is sbus@2 , enter: b...
Page 37 - Verifying that the system recognizes the new boot disk drive
Disk upgrade procedures Issue 1.0 December 2003 37 8. Press Enter to accept the default value. The following messages are displayed: ! Important: ! Important: Important: Enter: y The following message is displayed: 9. Press Enter to accept the default value. The following messages are displayed: 10....
Page 38 - To verify that the system recognizes the new boot disk drive:; format; A message similar to the following is displayed:; Checking the status of the boot disk drive; To check the status of the boot disk drive:
Removing and replacing disk drives 38 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express Verifying that the system recognizes the new boot disk drive To verify that the system recognizes the new boot disk drive: 1. Enter: format A message similar to the following is displayed: The messag...
Page 39 - Checking the status of the tape drives; Verifying that the upgrade can continue; Copying and activating the
Disk upgrade procedures Issue 1.0 December 2003 39 Checking the status of the tape drives To check the status of the tape drives: 1. Enter: ls -l /dev/rmt/*mbn | wc -l The number of installed tape drives is displayed. 2. Note whether the number of tape drives that is displayed matches the number of ...
Page 42 - Replacing the customer’s tapes
Copying and activating the customer’s administration and options 42 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express Note: Note: When the upgrade is being supported by remote personnel, such as CMS Provisioning, the system commands in this section are for use by remote personnel to mon...
Page 43 - Installing CMS patches; Copying customer data; eject cdrom; The CMS services menu is displayed.
Installing CMS patches Issue 1.0 December 2003 43 Installing CMS patches If the new CMS load has any patches, those patches must be installed on the system. These patches are on the CMS software CD-ROM, not the upgrade tool CD-ROM. The CMS software CD-ROM is included in the upgrade kit. If there are...
Page 44 - Continue with Step 9.
Copying and activating the customer’s administration and options 44 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express 7. One of the following occurs: ● If no patches are found on the CD-ROM, the following messages are displayed: Continue with Step 9. ● If patches are found on the CD-ROM...
Page 45 - nohup; do not; Del
Copying customer data Issue 1.0 December 2003 45 Copying customer data To copy the customer’s data from the upgrade backup tape onto the system: 1. Verify that the customer’s “Upgrade Extract” tape is write-protected and is inserted in the correct tape drive. Remove tapes from any other tape drives ...
Page 46 - messages are displayed:
Copying and activating the customer’s administration and options 46 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express 5. After the customer’s files have been copied from tape onto the system, the following messages are displayed: 6. The copy process then executes the disk_space command ...
Page 47 - Verifying files using pkgchk; pkgchk
Checking file differences between the old system and the new system Issue 1.0 December 2003 47 Checking file differences between the old system and the new system When upgrading an older system, file properties may be updated with the new version of CMS, Solaris, and other software that is installed...
Page 48 - Comparing directory and file permissions; verify_fileproperties
Copying and activating the customer’s administration and options 48 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express Comparing directory and file permissions The verify_fileproperties command is a CMS tool that compares the file permissions and modes from the old system with the file p...
Page 50 - Installing the remaining disk drives; If the customer did not order any extra disk drives, continue with; luxadm insert
Copying and activating the customer’s administration and options 50 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express Installing the remaining disk drives If the customer did not order any extra disk drives, continue with Activating customer options on page 54. For any systems where the...
Page 51 - Verifying that the system recognizes all disk drives; Verifying that the system recognizes all disk drives; Checking the status of the disks
Verifying that the system recognizes all disk drives Issue 1.0 December 2003 51 6. Disconnect the ESD wrist strap. 7. Close and lock the front door. 8. Continue with Verifying that the system recognizes all disk drives on page 51. Verifying that the system recognizes all disk drives To verify that t...
Page 52 - system and working toward the farthest device.
Copying and activating the customer’s administration and options 52 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express iv. Turn off any external SCSI devices, starting with the device that is closest to the system and working toward the farthest device. v. Check all device cables. Cycle ...
Page 53 - To check the status of the disk drives:
Checking the status of the disks Issue 1.0 December 2003 53 Checking the status of the disks Verify that the disk drives are in good condition by checking their status. To check the status of the disk drives: 1. Enter: . /opt/informix/bin/setenv 2. Enter: onstat -d | egrep “PD|X” | pg One of the fol...
Page 54 - Activating customer options
Copying and activating the customer’s administration and options 54 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express Activating customer options The activate process can take from as little as a few minutes to as much as 1 to 2 hours to complete. The amount of time depends on the numbe...
Page 56 - following are displayed:
Copying and activating the customer’s administration and options 56 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express 6. The system continues activating the customer’s options. Messages similar to the following are displayed: 7. The system continues activating the customer’s options. Me...
Page 57 - Recovering from failed installation scripts; boot; Removing temporary ACD 1
Activating customer options Issue 1.0 December 2003 57 ! Important: ! Important: Important: If the activate process does not complete and the automatic shutdown does not occur, one or more of the activate scripts failed. To recover from this condition, see Recovering from failed installation scripts...
Page 58 - Script name; scriptname
Copying and activating the customer’s administration and options 58 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express Recovering from failed installation scripts If an error message is displayed, such as the following, a failure occurred in one of the installation scripts. You may be ab...
Page 59 - and Sun Fire
Activating customer options Issue 1.0 December 2003 59 sethostname Sets the host name For these scripts, do not attempt to continue with the upgrade. Escalate the problem through the normal channels. install_supplemental Supplemental services sqlhosts SQL hosts file setup dev_links Cleans up WWN and...
Page 60 - Turning on; The CMS Administration menu is displayed.
Copying and activating the customer’s administration and options 60 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express Removing temporary ACD 1 If you created temporary ACD 1 during the extract process of the upgrade, you must now remove that ACD. If you did not add any temporary ACDs, c...
Page 61 - Turning on CMS; Verifying that CMS is operating; cms; Checking “manual merge” discrepancies
Turning on CMS Issue 1.0 December 2003 61 Turning on CMS To turn on CMS: 1. Enter: cmsadm The CMS Administration menu is displayed. 2. Enter the number that corresponds with the run_cms option. 3. Enter 1 to turn on CMS. 4. Continue with Verifying that CMS is operating on page 61. Verifying that CMS...
Page 62 - okdiff; Checking Free Space Allocation
Copying and activating the customer’s administration and options 62 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express Checking “manual merge” discrepancies The cvue_extract command compares customer system files to the new Solaris operating system files installed on the CUE master disk....
Page 63 - To check Free Space Allocation:; exit; Turning on Visual Vectors server (optional)
Checking Free Space Allocation Issue 1.0 December 2003 63 Checking Free Space Allocation To check Free Space Allocation: 1. Go to the Free Space Allocation window that is located in the CMS System Setup subsystem. 2. Verify that the amount of available space is positive for each ACD and make any nec...
Page 64 - aom stop; Turn VVS On; Updating the switch setup; swsetup; CMS Switch Connections,
Copying and activating the customer’s administration and options 64 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express Turning on Visual Vectors server (optional) If your installation uses the Visual Vectors server, you must now turn on the software. If you do not use Visual Vectors, con...
Page 65 - Setting the Informix configuration parameters; Software Installation, Maintenance, and Troubleshooting; Removing the upgrade files
Setting the Informix configuration parameters Issue 1.0 December 2003 65 Setting the Informix configuration parameters The Informix Dynamic Server (IDS) parameters for CMS must be adjusted to optimize system performance. Adjusting these parameters allows the system to fully use additional processors...
Page 66 - Migrating customer data
Copying and activating the customer’s administration and options 66 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express ! CAUTION: CAUTION: If the dial-up modem line is dropped after starting this command with nohup , reconnect to the system but do not rerun this command. Use tail -f /noh...
Page 67 - Migrating system administration data; To migrate the system administration data:; System Setup > CMS State; to put CMS into
Migrating customer data Issue 1.0 December 2003 67 Migrating customer data The following customer data must be migrated from the maintenance backup tapes: ● Migrating system administration data on page 67 ● Migrating agent and call center administration data on page 69 Migrating system administratio...
Page 68 - Status
Copying and activating the customer’s administration and options 68 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express 5. From the CMS Main Menu, select System Setup > R3 Migrate Data . The following is displayed: 6. In the R3 Migrate Data window, select the options and enter the valu...
Page 69 - Migrating agent and call center administration data; To migrate agent and call center administration data:; System Setup > R3 Migrate Data; The following is displayed:
Migrating customer data Issue 1.0 December 2003 69 11. Look at the contents of the customer migration log and take any necessary corrective action. For help with interpreting the log, contact technical support or your customer representative. 12. To exit the UNIX window, enter: exit Migrating agent ...
Page 70 - Resetting the CONSOLE parameter
Copying and activating the customer’s administration and options 70 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express 3. In the R3 Migrate Data window, select the options and enter the values that are indicated in the following table: 4. Press Enter to access the action list in the top ...
Page 71 - To reset the CONSOLE parameter:; ESC; This writes and quits the file.
Resetting the CONSOLE parameter Issue 1.0 December 2003 71 Resetting the CONSOLE parameter After you have migrated the customer data and you are about to finish the upgrade, you must reset the CONSOLE parameter in the /etc/default/login file. To reset the CONSOLE parameter: 1. Enter: vi /etc/default...
Page 72 - Turning the; Turning the upgraded system over to the customer; Avaya Call Management System (CMS) Release 12 CMS Upgrade
Copying and activating the customer’s administration and options 72 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express Replacing the customer’s tapes After migrating the customer’s data, remove the tapes from the tape drives and replace any tapes that the customer originally had in the t...
