Page 4 - System Components
4 Avaya 1010/1020 User Guide Using Avaya 1010/1020 This guide explains how to administer, locally configure, and use the Avaya 1010 and 1020 video conferencing systems. For information about administering Avaya 1030, 1040, and Avaya 1050 video conferencing systems, refer to the Avaya Video Conferenc...
Page 5 - Camera and Microphone
Avaya 1010/1020 User Guide 5 Camera and Microphone An Avaya 1010/1020 system includes a high-definition video camera and a device with one or more microphones for audio input during a call. Avaya Video Camera 100 is a fixed-focus camera that includes two omni-directional microphones, providing audio...
Page 6 - Codec
6 Avaya 1010/1020 User Guide Optionally, you can use a combination of an Avaya Video Camera 150 and Avaya Video MicPod 1000 for video input and audio input during a call. Avaya Video Camera 150 is a pan, tilt, zoom camera and Avaya Video MicPod 1000 includes a single omni-directional microphone, mut...
Page 7 - Remote Control
Avaya 1010/1020 User Guide 7 Remote Control The Avaya remote control provides wireless control of all Avaya 1010/1020 functions and enables you to navigate the user interface, place and receive calls, and control cameras connected to the system. The remote control is shown in the following illustrat...
Page 8 - Navigating the User Interface; The Main Screen
8 Avaya 1010/1020 User Guide Navigating the User Interface When your Avaya system is idle, a screen saver appears on the display, or the screen is black. An incoming call or pressing any button on the remote control automatically invokes the system. The Main Screen Use the arrow keys on the remote c...
Page 9 - OK
Avaya 1010/1020 User Guide 9 • The navigation bar is a grey bar that appears below the system status bar. The navigation bar contains icons that correspond to buttons on the remote control and text that describes the action a button performs. The icons and text change depending on how you use the sy...
Page 10 - The System Menu; Controlling Avaya Video Camera 150s
10 Avaya 1010/1020 User Guide The System Menu To access the System Menu from the main screen, press the button on the remote control. From the System Menu you can do the following: • View selected configuration and status information about your Avaya system in the System Information pages. Use the a...
Page 11 - Configuring Avaya Video Camera 150 Presets; Primary Input; Presentation Input; Presets; Call Manager
Avaya 1010/1020 User Guide 11 Use the following buttons on the remote control to adjust the camera angle: Configuring Avaya Video Camera 150 Presets A camera preset is a predefined camera position that is associated with a numeric key on the remote control. Camera presets enable you to quickly chang...
Page 12 - Managing Near End Video Quality; Placing a Call
12 Avaya 1010/1020 User Guide Configuring presets before placing a call ensures that you can quickly change the near end camera position during the call. To configure a preset for the near end camera before placing a call, follow these steps: 1. Select the near end camera and adjust its position. Re...
Page 13 - Placing a Call from the REDIAL List
Avaya 1010/1020 User Guide 13 Placing a Call from the REDIAL List The REDIAL list on the main screen stores up to 15 recently dialed numbers. A scroll bar appears when more than five entries are available for selection. The oldest entry in the list is automatically removed when the system receives a...
Page 14 - Placing a Call from the Directory
14 Avaya 1010/1020 User Guide Placing a Call from the Directory The directory stores a list of names and numbers from which you can place calls. The directory includes two subdirectories: the local and corporate directories. The corporate directory is read only and managed by your administrator. To ...
Page 15 - Manually Dialing a Number from the Main Screen
Avaya 1010/1020 User Guide 15 Manually Dialing a Number from the Main Screen Use the Video Call and Voice Call selections on the main screen to dial a video or voice number manually, using the remote control. Manually Dialing a Video Number To dial a video number manually from the main screen, follo...
Page 16 - Answering or Rejecting a Call; Using System Do Not Disturb
16 Avaya 1010/1020 User Guide Manually Dialing a Voice Number To dial a voice number manually from the main screen, follow these steps: 1. Use the arrow keys on the remote control to select Voice Call and press OK . 2. Enter the number you wish to call. The last manually entered number appears in th...
Page 17 - Managing a Call; Call Status
Avaya 1010/1020 User Guide 17 To enable this feature, follow these steps: 1. From the main screen, access the system menu by pressing the button on the remote control. 2. Use the down arrow key to select Do Not Disturb . 3. Click OK . A dialog box appears indicating that the system Do Not Disturb fe...
Page 18 - Caller ID; Fade Out; User Preferences : Appearance; Managing Audio; Identifying the Dominant Speaker
18 Avaya 1010/1020 User Guide Caller ID When your video call is answered, video from the far end appears in your display. In the upper-left corner of the far video image, the caller ID (phone number or IP address) of the far end system appears. One or more of the following icons may appear next to t...
Page 19 - Adjusting Volume
Avaya 1010/1020 User Guide 19 Adjusting Volume To adjust the volume in a call, use the button on the remote control. You can also adjust the active microphone volume, or the treble and bass levels for audio out by adjusting preferences in User Preferences : Audio . Volume preferences for audio input...
Page 20 - Managing PIP; User Preferences : Appearance : Picture in Picture; Managing Video Layout; Understanding Screen Layouts
20 Avaya 1010/1020 User Guide Managing PIP Your display shows the far-end and near-end video conferencing sites in addition to the menus and video images from connected video sources. Picture-In-Picture (PIP) is a smaller window placed in one of the corners of the call screen. This second image is p...
Page 21 - Far End Video
Avaya 1010/1020 User Guide 21 Layouts 1/3 and 2/3 (No Presentation) Layout 3/3 (No Presentation) Far End Video Layout 2: Far Endand Near Endvideo swappositions Near End Video(hides) Far End Video Near End Video
Page 22 - Far End Presentation
22 Avaya 1010/1020 User Guide Changing the Screen Layout of Video Images while Receiving a Presentation When you are receiving a presentation, you can choose from the following layouts: Layouts 1/6 and 2/6 Layout 3/6 Far End Presentation Layout 2: Far End presentationand Near End videoswap positions...
Page 23 - Controlling a Far End Camera
Avaya 1010/1020 User Guide 23 Layouts 4/6 and 5/6 Layout 6/6 Controlling a Far End Camera You can control a far end PTZ camera during a video conference in the same way you control a near end PTZ camera if the far end camera is enabled properly. Avaya Video Camera 100 does not support camera control...
Page 24 - Using Avaya Video Camera 150 Presets During a Call
24 Avaya 1010/1020 User Guide To select a far end camera to control, do the following from any call screen: Press the near/far camera button on the remote control. The blue camera icon appears in the far end video image in the call. You can choose the far end input device to control by pressing the ...
Page 25 - Viewing Call Statistics
Avaya 1010/1020 User Guide 25 Viewing Call Statistics To view statistical information about a call, follow these steps: 1. During a call, press the button. 2. Audio and video statistics for the current call appear on the screen. Two columns of statistics, Receive and Transmit appear. The total bandw...
Page 26 - Ending a Call; Managing the REDIAL List
26 Avaya 1010/1020 User Guide 3. To hide the statistics, press the button again. Statistics automatically refresh every 5 seconds and hide after 5 minutes. Ending a Call You can end a call using any of the following options: • hang up button on the remote control • Call Manager dialog • REDIAL list ...
Page 27 - Locking and Unlocking Entries in the REDIAL List
Avaya 1010/1020 User Guide 27 Locking and Unlocking Entries in the REDIAL List You can lock and unlock entries in the REDIAL list. Locking an entry prevents it from being removed after the maximum number of entries in the list has been reached. The lock symbol appears next to the name in the entry w...
Page 28 - Managing the Directory; Adding an Entry to the Local Directory
28 Avaya 1010/1020 User Guide Managing the Directory If you have access to the local directory, you can add, remove, or edit entries. Adding an Entry to the Local Directory You can create up to 1000 entries in the local directory. To add an entry to the local directory, follow these steps: 1. Access...
Page 29 - Copying an Entry from the Corporate to Local Directory
Avaya 1010/1020 User Guide 29 Copying an Entry from the Corporate to Local Directory You can copy an entry from the corporate directory to the local directory. 1. Access the directory by pressing the button from the main screen. 2. Select the Corporate directory. 3. Select the entry you wish to copy...
Page 30 - Edit Directory Entry; Troubleshooting; Adjusting Room Lighting
30 Avaya 1010/1020 User Guide 4. Modify values in the Edit Directory Entry dialog. a. Press OK to select a field you wish to modify. Note: If necessary, press the button to change the method of text entry for text fields. b. After completing your changes, press OK to exit the field. 5. Using the arr...
Page 31 - Camera Issues
Avaya 1010/1020 User Guide 31 Camera Issues If you are unable to pan, tilt, or zoom a camera that has these capabilities, ensure the remote control contains three AAA batteries that are in good working condition. Also verify that no objects are obstructing the sensor on the front of the camera and t...
Page 32 - Display Issues
32 Avaya 1010/1020 User Guide Some camera exposure settings designed to be used in rooms lit by sunlight may result in a flicker. To remove the flicker, increase the HD Camera Brightness setting in User Preferences : Diagnostics : High Definition Camera . Display Issues The following issues are rela...
Page 33 - Power and Connectivity Issues; Accessing Administrative Features; Administration Using the Remote Control
Avaya 1010/1020 User Guide 33 Distorted Audio Ensure that speakers are not obscured or damaged at either end of the call. Ensure both ends are not muted. Verify that the audio out cables are properly connected to the display and that any external speaker systems are powered and configured correctly....
Page 34 - Administration from a Web Browser; HTTP; Configuring Security Preferences; Administrator Preferences : Security
34 Avaya 1010/1020 User Guide Administration from a Web Browser To configure your Avaya system from a web browser, you must have Adobe Flash Player installed and configured on your web browser. You can download the Flash Player from www.adobe.com . Refer to the Avaya 1010/1020 Release Notes for the ...
Page 35 - Changing the Administrator Password
Avaya 1010/1020 User Guide 35 Changing the Administrator Password Avaya recommends that you protect the administrator preferences with a secure password to prevent occasional users from changing them. To change the administrator password, follow these steps: 1. From the System Menu , access Administ...
Page 36 - Specifying a Locally Configured IP Address; DHCP; Administrator Preferences : Network : General
36 Avaya 1010/1020 User Guide Specifying a Locally Configured IP Address Dynamic Host Configuration Protocol (DHCP) is used to dynamically allocate and assign IP addresses. DHCP allows you to move network devices from one subnet to another without administrative attention. You can choose to enable D...
Page 37 - Configuring the DHCP Option; Example
Avaya 1010/1020 User Guide 37 Configuring the DHCP Option Specific configuration details of DHCP servers for use with this feature vary depending on the DHCP server used and your environment. The scope of this section is limited to describing the format of site-specific option 157. An Avaya system c...
Page 38 - Specifying the Hostname and Domain Name Service (DNS) Servers
38 Avaya 1010/1020 User Guide If a machine name or IP address is used alone as a path element, then the following path is substituted: tftp://< name >/#M.cfg;tftp://< name >/#S.cfg where < name > is the IP address or DNS name in the path. Example : For an Avaya 1010/1020 system wit...
Page 39 - Specifying Network Speed; General : Network Speed; Specifying a VLAN Tag; VLAN Tag; Specifying an NTP Server; Administrator
Avaya 1010/1020 User Guide 39 Specifying Network Speed If you choose an option other than Auto for the Administrator Preferences : Network : General : Network Speed preference, ensure that it matches the speed and duplex configured on your network switch. Note: If your Ethernet switch is configured ...
Page 40 - Restricting Reserved Ports; Reserved Ports; Configuring Quality of Service; Configuring Communications Preferences; Administrator Preferences : Communications
40 Avaya 1010/1020 User Guide Restricting Reserved Ports By default, Avaya systems communicate through TCP and UDP ports in the range 60000 - 64999 for video, voice, presentations, and camera control. Avaya systems use only a small number of these ports during a call. The exact number depends on the...
Page 41 - Configuring Dialing Options; Configuring System Settings
Avaya 1010/1020 User Guide 41 Configuring Dialing Options You can choose voice and video dialing options during the initial configuration, when performing a system reset, or at any other time by accessing Administrator Preferences : Communications : General . Refer to the Avaya 1010/1020 Installatio...
Page 42 - Identifying the System
42 Avaya 1010/1020 User Guide Identifying the System To change the system name, dialing numbers, and geographic location specified for the system, access Administrator Preferences : System : Identification . Manually Setting System Date and Time You can set the system date and time manually as follo...
Page 43 - Resetting a System Using the Reset Button
Avaya 1010/1020 User Guide 43 Resetting a System Using the Reset Button If this reset fails or if you do not have access to the user interface, you can manually reset the system using the Reset button on the back of the codec without removing power to the system. Press and hold the reset button. The...
Page 44 - Configuring Call Preferences; Managing Bandwidth; Selecting a Maximum Call Time
44 Avaya 1010/1020 User Guide Configuring Call Preferences All users can set auto answer options for calls and specify the maximum number of entries to appear in the Redial list. Refer to “Placing a Call” on page 12 for more information. Administrators can configure the maximum call time and bandwid...
Page 45 - Enabling Telepresence; Configuring Audio Codec Order
Avaya 1010/1020 User Guide 45 Enabling Telepresence You can set Avaya 1010/1020 to telepresence mode in which a conference administrator controls calls from a control panel (such as Avaya System Manager or the Call Manager in the web administration interface). Enabling telepresence removes the user ...
Page 47 - Configuring Video Behaviors; Controlling Avaya Video Camera 150 Use by Far End Users
Avaya 1010/1020 User Guide 47 Configuring Video Behaviors Administrators can adjust video behaviors to control cameras and video quality by configuring preferences in Administrator Preferences : Video . Controlling Avaya Video Camera 150 Use by Far End Users To prevent far end users from controlling...
Page 48 - Adjusting Video Encoder Quality; Disabling Access to the Local Directory
48 Avaya 1010/1020 User Guide Adjusting Video Encoder Quality You can adjust the quality of the video image sent to the far end during a call by specifying a relative lower or higher resolution in the Administrator Preferences : Video : Video Quality : Video Encoder Quality preference. Moving the sl...
Page 49 - Populating the Corporate Directory
Avaya 1010/1020 User Guide 49 Populating the Corporate Directory Users can place calls from the directory by selecting a number to dial from a list of stored numbers. The corporate directory is H.350 compliant and can store up to 1000 entries in both an alphabetical and hierarchical format. All user...
Page 50 - Configuring Auto Discovery; Reading from an LDAP Server
50 Avaya 1010/1020 User Guide Configuring Auto Discovery Auto discovery enables Avaya systems on your network to pass address information to other Avaya systems automatically. By default, when an Avaya system joins a network, it sends a broadcast packet to the local subnet to announce its presence. ...
Page 51 - Configuring Appearance Preferences; Video Layout Preferences
Avaya 1010/1020 User Guide 51 Configuring Appearance Preferences Users can configure preferences in User Preferences : Appearance and Backgrounds that affect the appearance or behavior of the following: • screen saver that appears when the system is idle and the screen saver timeout • system sleep t...
Page 52 - Viewing Recent Configuration Changes; Using Network Utilities
52 Avaya 1010/1020 User Guide Viewing Recent Configuration Changes As an aid to troubleshooting issues that you may encounter with your Avaya system or to quickly access a preference that has been recently changed, view the preferences in Administrator Preferences : Recent . Preferences that have de...
Page 53 - Exclusive Web Administration Features; Adding or Removing Custom Background Images and Colors
Avaya 1010/1020 User Guide 53 • Change TCP reserved ports ( Administrator Preferences : Network : Reserved Ports ). • Change the UDP signaling port, enable or disable TCP or TLS signaling, or change the TCP or TLS signaling ports ( Administrator Preferences : Communications : SIP .) • Upgrade the sy...
Page 54 - Using Advanced Directory Features
54 Avaya 1010/1020 User Guide Choose a Background Color from the Interface 1. Click the eye dropper to choose a color from the web administration interface. 2. Click the color you wish to apply from the interface. 3. Click the display to apply the color. Specify a Custom Color 1. Click the color whe...
Page 55 - Saving and Restoring a System Configuration
Avaya 1010/1020 User Guide 55 Saving and Restoring a System Configuration You can save and restore a system configuration only from the web administration interface. Note: System restore is not supported with the FireFox browser or other browsers based on Mozilla code. The System Save feature create...
Page 56 - Copying Screen Text to the Clipboard
56 Avaya 1010/1020 User Guide To restore the system configuration from the web administration interface, follow these steps: 1. Ensure that a saved configuration file exists before performing a restore. 2. If you chose not to save passwords when you saved the configuration file, passwords appear in ...
Page 57 - Managing Calls from the Web Administration Interface
Avaya 1010/1020 User Guide 57 Managing Calls from the Web Administration Interface You can place calls from the Directory tab by selecting an entry and clicking Dial . Dialing an entry from the directory invokes the Call Manager . The Call Manager tab includes all call management features that are a...
Page 58 - Upgrade; Troubleshooting Upgrade Failures
58 Avaya 1010/1020 User Guide 11. Click Upgrade . Note: If calls are connected to the system, a dialog appears prompting you to continue or cancel the upgrade. Click Yes , to continue with the upgrade and disconnect the active calls. The upgrade may take several minutes; do not disrupt the upgrade p...
