AT&T SB67108 - Manual

Volume control .............................29Call waiting ....................................29Call privacy ....................................29Recording a call ...........................30Mute ...................................................31Hold ..............................................

1 Quick reference guide SPKR Press to turn on the handset speakerphone (page 25). Press again to turn off. Softkeys Press to select an item displayed above the key. L 1-L 4 keys Press to make or answer a call on the desired line (pages 25-26). PHONE/FLASH Press to make or answer a call (pages 25-26)...

2 Getting started Quick reference guide VOLUME During a call, press to adjust the listening volume (page 29).During message playback, press to adjust the playback volume (page 62). PTT (push-to-talk) Press and release, then press DIR or CID to select an extension. Press and hold to broadcast a messa...

3 Getting started Installation If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interf...

4 Getting started IMPORTANT INFORMATION Use only the power adapter supplied with this product. To order a adapter supplied with this product. To order a supplied with this product. To order a replacement power adapter, visit our website at www.telephones.att.com , or call 1 (888) 915-2007 . In Canad...

5 Getting started Handset battery installation and charging Install the battery as shown on the next page. Once you have installed the battery, the screen indicates the battery status (see table below). If necessary, place the handset in the charger to charge the battery. For best performance, keep ...

6 Getting started Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. Insert the supplied battery with the label THIS SIDE UP facing up as indicated. Align the cover flat against the battery compartment, then slide it upwards. T...

7 Getting started IMPORTANT INFORMATION Use only the supplied rechargeable battery or replacement battery (model 27910). To order, visit our website at www.telephones.att.com or call 1 (888) 915-2007 . In Canada, dial 1 (866) 288-4268 . If you do not use the handset for a long time, disconnect and r...

8 Getting started Add and register handsets The handset provided with your SB67118 is pre-registered as Handset 1 . Additional handsets are assigned numbers in the order they are registered ( Handset 2 to Handset 10 ). You can register a maximum of ten handsets. You can add new handsets (SB67108, so...

9 Getting started Add and register handsets NOTES: If the registration is not successful, the screen shows Press MENU on BS, sel Registration & sel Register HS. Then put HS in cradle . To reset the handset, remove the handset from the charger. Try the registration process again.Please make sure ...

10 Getting started Deregister all handsets You may need to deregister your handsets if you already have ten registered handsets and need to replace a handset, or if you wish to change the assigned numbers of your registered handsets.You must first deregister ALL the handsets, and then re-register ea...

12 Getting started Belt clip and optional headset Install belt clip as shown below if desired. Snap the belt clip into notches on both sides of the handset. To release the belt clip, pull and unlock one flap from the notch first before detaching the whole belt clip from the handset. To use an AT&...

13 Getting started Handset setup Menu settings You can use the menus to change the handset settings. Press MENU/ ENTER when in idle mode (when the phone is not in use) to enter the main menu.Press DIR or or CID to scroll to the feature to be changed. The to scroll to the feature to be changed. The &...

19 Getting started Handset setup Screen icons, indicator tones and lights Indicator tones On when line 1, line 2, line 3, or line 4 is in use. Flashes when line 1, line 2, line 3, or line 4 is put on hold. Handset battery status (animated displayed). Ringer off - the handset ringer is off. Message -...

20 Getting started Mailbox setup Handset mailbox overview Each handset has its own mailbox which is different from the general mailbox which is different from the general which is different from the general mailbox on the base. If you turn on the auto attendant on the base on the base. If you turn o...

23 Getting started Mailbox setup 3. Press PHONE/ FLASH or SPKR . The ringing of the designated phone confirms that the setup of the Alert number is correct. 4. After confirming that the call went to the telephone number you specified, press OFF /CLEAR to end the test. The idle screen appears. NOTE: ...

24 Getting started Mailbox setup 4. Press the Stop softkey when finished. The recorded announcement plays. 5. Press the OK softkey to use the new recorded announcement. -OR- Press the Change softkey to re-record the announcement.

25 Handset basic operation Making a callTo make a call: Press PHONE/ FLASH or SPKR . -OR- To override automatic line selection, press the L 1-L 4 key for the desired line. 2. Enter the telephone number. The screen displays the elapsed time as you talk (in hours, minutes and seconds). To end a call: ...

27 Handset operation Handset basic operation Temporary ringer silencing Press OFF/ CLEAR or MUTE while the handset is ringing to silence the ringer temporarily on that handset only. This turns off the ringer without disconnecting the call. The next incoming call rings normally at the preset volume. ...

29 Handset operation Options while on calls Volume control While on a call, press VOLUME to increase or decrease the listening volume. NOTES: Handset and speakerphone volume settings are independent.When the volume reaches the minimum or maximum setting, you hear an error tone. Call waiting If you s...

31 Handset operation Options while on calls While recording a call: The other party hears a short beep when the recording begins and once each minute during the recording. To ensure compliance with state and federal regulations regarding the recording of a telephone call, you should start the record...

32 Handset operation Options while on calls Hold Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press and release HOLD . The L 1-L 4 indicator for the line on hold flashes slowly on the screen. After the call has b...

33 Handset operation Options while on calls Join a call in progress You can join in an ongoing call on any line that does not have call privacy set (see page 29 for information on call privacy). The line icon appears on the screen when the line is in use. Press and hold the appropriate L 1-L 4 key o...

35 Handset operation Options while on calls To drop an intercom call: Press the L 1-L 4 key to activate the external call and the intercom call drops automatically. To end a conference call: Press OFF/ CLEAR or hang up. The call does not terminate until all extensions hang up. NOTES: If an internal ...

36 Handset operation COVM COVM (central office voicemail) If you subscribe to voicemail service with your telephone service provider, and you want the handset to indicate when you have new voicemail, turn the , turn the COVM indicator on. When a phone line receives any new voicemail messages, COVM L...

37 Handset operation Intercom At any given time, you can use the intercom feature for conversations between handsets or a handset and the telephone base. When the system is making one or more external calls, the cordless handsets can make intercom calls with each other. You can register up to 10 ext...

38 Handset operation Intercom 4. When you choose All in the menu, all the handsets and base ring. The intercom call is established with the first one who answered the call. 5. If a line is in use, pressing INT places the line on hold and activates the intercom. Answer an incoming call during an inte...

39 Handset operation Call transfer using intercom Press the desired extension number, * (star) for the base, or # (pound) for all. The outside call is put on hold and your handset screen shows Calling X:Handset X , Calling * :Base , or Calling All . 3. The other handset or base rings and its screen ...

40 Handset operation Push to talk (PTT) intercom You can directly broadcast messages to the speakerphone of any extension. The extension you called can respond by pressing the INT key to begin a two-way communication. Up to five pairs of PTT calls establish at a time. PTT call to a handset or base W...

41 Handset operation Push to talk (PTT) intercom PTT call to all handsets and base When the handset is idle, Press and hold PTT on the side of your handset until until your handset screen shows PTT to: All . -OR- Press PTT . Press Press DIR or CID to choose #: All . Press and hold PTT until your han...

43 About the directory Use the directory to store names and phone numbers. Directory entries are not shared with the telephone base or other extensions. Each handset has its own directory. Capacity The directory in each handset is independent from all other handsets. In other words, changes made to ...

44 Directory Create directory entries Create and store a directory entry Use the following steps to store a name and number in the directory. When the handset is idle: Press MENU /ENTER twice to select Directory . -OR- Press DIR to enter the directory. 2. Press the Add softkey to add an entry. 3. En...

46 Directory Create directory entries Store a flash in a directory number Use this feature to store the flash needed to access certain custom-calling services in a directory number. When you wish to enter a flash in the dialing sequence, press the Flash softkey. An F appears in the telephone number....

47 Directory Review directory Review directory entries 1. When the handset is idle, When the handset is idle, Press MENU /ENTER twice to select Directory . -OR- Press Press DIR to enter the directory. If there are no directory entries, the screen displays Directory empty . 2. Press Press DIR or CID ...

48 Directory Search directory Search by name Follow the steps below to search for directory entries on the handset. When the handset is idle, press MENU /ENTER twice to select Directory . -OR- Press DIR to enter the directory. 2. Press DIR or CID to browse through the directory. 3. When a name entry...

49 Directory Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number) when it is shown on the handset screen. See Review directory entries on page 47 for instruction on how to display an entry. Display dial When a number is displayed on the screen, you can dial t...

50 About caller ID (call log) This telephone supports caller ID services offered by most telephone service providers. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ...

51 Caller ID Caller ID history How caller ID history (call log) works The handset stores caller ID information for the last 50 incoming calls . Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. Each extension has an...

53 Caller ID Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this i...

56 Caller ID Caller ID operation Save a call log entry to the directory When in the call log, press DIR or CID to browse the entry you wish to save.Press the Edit softkey to select the displayed entry. Enter phone #: displays. Use the dialing keys to edit the number. Press OFF /CLEAR on the handset ...

57 Caller ID Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason PRIVATE CALLER The caller prefers not to show the telephone number and name. UNKNOWN CALLER Your telephone service provider can...

58 Handset voicemail box (answering system) Each handset has a private voicemail box that is different from the general mailbox on the base. The voicemail messages for each handset can be accessed from that handset or telephone base. Answering system and voicemail Your telephone has separate indicat...

59 Answering system answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting. Setting your system to automatically answer calls On the base you can set each of the four lines to automatically answer incoming calls in two different...

61 Answering system Message playback From a handset, you can play the messages for that handset mailbox and the general mailbox. If you have new messages, the system plays the new messages (oldest first) automatically when you access the mailbox. When playback begins, the total number of messages is...

63 Answering system Message playback 3. Press DIR or CID to scroll to Delete all old . Press MENU /ENTER . 4. The screen displays Delete all old messages? Press the Yes softkey to confirm or press the No softkey to return to the previous screen. NOTE: If there are any new and unreviewed messages in ...

64 Answering system Recording and delivering memos Memos are messages you record at a handset. You can save, play back, and delete them like incoming messages. You can record a memo as a reminder to yourself, or send a memo to other extensions using the answering system. Record and deliver a memo in...

65 Answering system Remote access You can access your handset answering system remotely by dialing your telephone number from any touch-tone telephone. To remotely access the answering system: Dial your telephone number from any touch-tone telephone.When the system answers, enter the four digit remo...

66 Answering system Remote access 7 Press to transfer the current message (during playback): Press the handset number ( 1 - 9 ) or star ( * ) for the base, then press pound ( # ) to transfer a message to the destination mailbox (This option is only available when transferring of message). • 8 Press ...

67 Appendix Handset display screen messages Busy Failed intercom or conference call (there are already two handsets being used). CallX:Handset X Another system handset is calling. Call log empty There are no entries in the caller ID history. Calling X:Handset X The handset is calling the other hands...

69 Appendix Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so you must treat it with care.Avoid rough treatment. Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid...

70 Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information Read a...

71 Appendix Important safety information Especially about cordless telephones Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your c...

72 Appendix Important safety information Pacemaker patients Should keep wireless telephones at least six inches from the pacemaker.Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON.Should use the wireless telephone at the ear opposite ...

73 Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the fo...

74 Appendix FCC part 68 and ACTA Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation.The term ‘’IC:‘’ before the certifica...

76 Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com or call 1 (888) 915-2007 . In Canada, call 1 (866) 288-4268 ....

78 Appendix Limited warranty 7. Other limitationsThis warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for ...

79 Appendix Technical specifications Operation Operating time* Talk time (cordless handset) Up to five hours Talk time (cordless handset speakerphone) Up to five hours Standby Up to four days * Operating times varies depending on your actual use and the age of the battery. DECT 6.0 digital technolog...

80 Appendix Troubleshooting If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com , or call 1 (888) 915-2007 . In Canada dial 1 (866) 288-4268 . My phone doesn’t work at all. Make sure the power cord is securely pl...

83 Appendix Troubleshooting The batteries do not hold a charge. If the cordless handset is in the charger and the charge light is not on, refer to The charge light is off in this Troubleshooting guide.Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, re...

85 Appendix I hear other calls while using my phone. Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, call your telephone service provider. • My cordless handset does not ring when I receive a call. Make sure that the ringer is ...

89 Appendix The answering system is recording incomplete messages. If a caller leaves a very long message, part of it may be lost when the system disconnects the call after three minutes.If the caller pauses for longer than six seconds, the system stops recording and disconnects the call.If the syst...

90 Appendix Troubleshooting System does not record messages. • Make sure the auto attendant is on. Please refer to the Turn the auto attendant on section in the SB67118 telephone base manual.Make sure the memory of the answering system is not full. Please refer to the Remaining space section in the ...

91 Appendix Troubleshooting Outgoing announcement is not clear. • When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the telephone base. • Make sure there is no background noise (TV, music, etc.) while recording. I cannot retrieve voicemail messa...

92 Index A AC adapter, 4 Access code, 20, 65 Adding new handsets, 8 Alert tones, 19 Announcement, 23 Answering calls, 26 Answering system, 58-66Auto off, 27 B Battery charging, 5-7 Battery installation, 5-7 Belt clip, 12 C Call privacy, 29 Call transfer, 38 Call waiting, 29 Caller ID (CID), 50 add e...

93 Index I Incoming caller ID history, 54Incoming calls, answering, 26 Indicator lights, 19Indicator tone, 19Installation, 3Intercom, 37 J Join a call in progress, 33 K Key tone, 15 L Language, 15Last number redial, 28LCD contrast, 14 Limited warranty, 76Line selection, 16 M Maintenance, 69Making ca...

94 Index Screen display messages, 67Screen icons, 19Search by name, 48Speakerphone, 25Speed dial, 18 T Technical specifications, 79 Telephone operating range, 79Temporary ringer silencing, 27Three-way conference calls, 34Transfer a call, 38Troubleshooting, 80 U Un-mute, 31 V Voicemail, 36Voice promp...

95 Remote access wallet card Use the wallet card below to help you remember commands to control your answering system from any touch tone telephone. Fold here. Cut along dotted line. Call your telephone number, then enter your four-digit access code (preset to 0001 for Handset 1 and so on). Model na...