Page 2 - Congratulations; Important safety information; or
Congratulations on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information on pages 80-81 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and...
Page 3 - Parts checklist
Cordless handset Parts checklist Check to make sure the telephone package includes the following items: Corded handset SB67118 User's manual Telephone base Coiled handset cord Two telephone line cords (4-conductor) Telephone base power adapter Charger for cordless handset with power adapter installe...
Page 4 - Getting started
Table of contents User’s manual SB67118 DECT 6.0 4-line corded/cordlesssmall business system Getting started Quick reference guide .............................. 1Installation ...................................................... 4Planning your system ................................ 5Telephone bas...
Page 6 - Set general delivery mailbox; Cordless headset; Appendix; Telephone base display; Index
Turn the auto attendant on ..............67Using the auto attendant ..................67Using multiple auto attendants ......68Auto attendant flow chart ................69 Answering system operation ...............70 Set general delivery mailbox to answer ...............................................
Page 7 - Quick reference guide
1 Getting started Quick reference guide MENU/ENTER Press to enter the menu.While in the menu, press to select an item or save an entry or setting. NEW CALL indicator On when there are unreviewed calls (page 60). Navigation keys While in menus, press or to scroll through the menus, highlight items or...
Page 8 - Directory card; To write names on the directory card, follow the steps below:
PAUSE/REDIAL Press repeatedly to view the last 10 numbers dialed (page 38). While entering digits, press to insert a dialing pause (page 54). CALL LOG Press to view caller ID information (page 60). DIR Press to view directory information (page 55). REMOVE While playing a message, press to delete (pa...
Page 9 - Main menu; Press; ENTER; to show the first menu; Directory; MENU; to select or save changes; EXIT; to cancel an operation, exit the; REP; to back up to the previous menu.
Getting started Quick reference guide 3 XFER (transfer) Press to transfer a call to an extension (page 48). Press to transfer messages from the general mailbox to a handset mailbox (page 72). MUTE During a call, press to mute the microphone (page 41). During an incoming call, press to mute the ringe...
Page 10 - Avoid placing the telephone base too close to:; Installation
4 Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base should be placed on a flat surface. For optimum range and better reception, place the telephone base in a central and open location. If you subscribe to high-speed Internet s...
Page 11 - Planning your system; IMPORTANT INFORMATION; Purchase any desired accessories:
Getting started Planning your system The SB67118 package includes one telephone base and one cordless handset (pre-registered at the factory). The included cordless handset has been assigned extension number 1. The system supports a maximum of four external lines, which are provided by your telephon...
Page 12 - Telephone base installation; HANDSET; jack on the left; Add and register
Getting started Telephone base installation IMPORTANT INFORMATION Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at www.telephones.att.com , or call 1 (888) 915-2007 . In Canada dial 1 (866) 288-4268 . The power adapter is intended to b...
Page 13 - To connect the telephone line cords to the telephone base; Install the telephone line cords as shown below:
Getting started Telephone base installation To connect the telephone line cords to the telephone base If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone line cord and the telephone wall jac...
Page 14 - Option 2: To connect four one-line wall jacks
L3/L4 L1/L2 Getting started Telephone base installation Option 2: To connect four one-line wall jacks NOTES: If you have three one-line wall jacks, you need a two-line adapter for two of the lines. The long cords supplied with the telephone are four-conductor cords. To order a two-line adapter (mode...
Page 15 - Optional backup battery installation; Install the telephone base as shown below:; Step
Getting started Optional backup battery installation Install four AA batteries (purchased separately) to use some features of this telephone in the event of a power failure. If power fails with working batteries installed, all the lines of this telephone will work only with the corded handset. You c...
Page 16 - Error; Add and register handsets
To register a handset to your telephone base 1. Make sure the handset is out of the charger and the screen shows Press MENU on BS, sel Registration & sel Register HS. Then put HS in cradle. before you begin registration. 2. On the telephone base, press MENU /ENTER. 3. Scroll down to Registration...
Page 17 - Add and register a cordless headset
Place the headset in the headset charger and allow it to charge for at least five minutes before beginning registration. Make sure the headset is out of the headset charger before you begin registration. On the telephone base, press MENU /ENTER . Scroll down to Registration and press MENU/ ENTER . S...
Page 18 - in step four on the previous page.; Deregister handsets and headset
Getting started Add and register a cordless headset If you have a dial tone but some extension number other than 0 is on the telephone base display, then the headset is registered as a handset and will not function properly. If this is the case, you must deregister and start over, being careful to s...
Page 20 - Add a corded headset; HEADSET; To add a corded headset to the telephone base
Getting started Add a corded headset You can use this telephone hands-free when you install any industry-standard 2.5mm corded telephone headset (purchased separately). For best results, use an AT&T 2.5 mm corded headset. To purchase a headset, visit our website at www.telephones.att.com , or ca...
Page 21 - Optional audio cable; feature on page 23.; To use an audio cable
Getting started Optional audio cable You can record music or an audio clip for callers to hear while their calls are put on hold from an audio device, such as a computer, CD player or radio. See the Music on hold (MOH) feature on page 23. You can purchase a mono type audio cable with a 2.5mm plug on...
Page 22 - Telephone base setup
Menu settings Use this feature to use the menus to change the telephone base settings. Press MENU /ENTER when in idle mode (when the telephone telephone is not in use) to enter the main menu.Press or to scroll to the feature to be changed. to scroll to the feature to be changed. The > symbol indi...
Page 24 - DND
Ring group Use this feature to specify which extensions receive incoming calls. By default, all extensions and the telephone base receive incoming calls. You can block some extensions from receiving calls, however, they can still be used to place outgoing calls. When the telephone is idle, press MEN...
Page 31 - Auto attendant setup (for answering system); “Hello, this is an automated attendant. Please
You can set up the auto attendant to answer outside calls, provide callers with a company directory, automatically forward calls to a specified extension, and enable callers to record voice messages when there is no answer. You can use a pre-recorded outgoing announcement or record up to five announ...
Page 32 - for shipping, press 3 pound or press star for the receptionist.”
Getting started Auto attendant setup (for answering system) 26 6. Press MENU/ ENTER to stop recording. The timer stops and the recorded announcement automatically plays back. 7. Press 2 to save the setting and return to the previous menu, or press 1 to re-record that announcement. -OR- To exit witho...
Page 34 - Remaining space
You can set each telephone line mailbox separately. By default, line 1 is set to have the auto attendant to answer. Lines 2, 3, and 4 are set to no answer; the answering system is disabled and any calls to those lines will ring on all extensions. Number of rings (general mailbox) Use this feature to...
Page 38 - Notify alert; Please set
Remaining space Use this feature to check the current system space for the estimated remaining recording time and number of messages. When the telephone is idle, press MENU /ENTER . Press or to scroll to Mailbox setup. Press MENU/ ENTER. Press or to scroll to Remaining space . Press MENU/ ENTER . Af...
Page 39 - Calling a speed dial number; Speed dial setup
The telephone base has 10 speed dial locations where you can store the telephone numbers you wish to dial using fewer keys than usual. You can store up to 32 digits in each location. Enter, edit or delete a speed dial number When the telephone is idle, press MENU /ENTER . Press or to scroll to Speed...
Page 40 - Screen icons, indicator tones and lights
Indicator tones: 0 9 8 7 6 1 2 3 4 5 On when that extension is in use. Ringer off - the telephone base ringer is off. -MUTE Microphone is muted. -PRIV Call privacy is on. -REC The call is being recorded. Conf. Three-way conference call is active. COVM There is new voicemail for the telephone line be...
Page 41 - Lighted display
Lighted display NEW CALL indicator On when there are unreviewed call log calls. Messages indicator Flashes when there are unreviewed messages in the general mailbox. LINE 1-LINE 4 indicator On when a telephone line is in use. Flashes slowly when a tel-ephone line is on hold. Flashes rapidly when the...
Page 42 - Telephone base basic operation
The telephone comes programmed to use line 1 (default primary line) for calls when you do not press a line key. (To change the primary line, see Line selection on page 20.) When you answer a call, the telephone automatically selects the ringing line. Line indicators Each of the four indicators on LI...
Page 44 - No number; MUTE
Last number redialing The last 10 telephone numbers dialed (up to 32 digits) are stored in system memory. To view the 10 most recently dialed numbers: 1. Press PAUSE/ REDIAL to enter the redial list and display the most recently called number. 2. Press or , or press PAUSE/ REDIAL repeatedly to view ...
Page 45 - Options while on calls; FLASH
Volume control While on a call, press VOL+ or VOL- to adjust the listening volume. NOTES: The corded headset and corded handset volume settings are the same, but they are indepen-dent volume settings from the speakerphone.While using the volume control, you hear a triple beep when you’ve reached the...
Page 46 - Messages
Call privacy To ensure call privacy, this telephone allows only one set at a time to use a line. You can also block all system handsets from joining a phone conversation (see page 42 for instructions for joining calls). To enable call privacy: During the call, press MENU /ENTER twice to select call ...
Page 47 - The recording ends when you disconnect the call.; Remaining spaces
twice. The system saves the conversation into the handset mailbox. -OR- The recording ends when you disconnect the call. While recording a phone conversation: The other party hears a short beep when the recording begins and once each minute during the recording. To ensure compliance with state and f...
Page 48 - HOLD
HOLD Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press and release HOLD . The LINE 1 - LINE 4 indicator for the line on hold flashes slowly in red. After the call has been on hold for more than three minutes, a ...
Page 49 - DIR
Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the directory. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory. To access the directory while on a call: During the call, p...
Page 51 - COVM
Use this feature when the telephone indicates there is new voicemail but there is none. For example, when you have accessed your voicemail while away from the building. This feature only turns off the COVM indicator; it does not delete your voicemail messages. As long as you have new voicemail messa...
Page 52 - Intercom; Make an intercom call to a cordless handset; SPEAKER; LINE; All; INT
Telephone base operation Intercom 46 You can use the intercom feature for conversations between the telephone base and an accessory cordless handset or registered cordless headset, or between two accessory cordless handsets (one of which can be a registered cordless headset). When the system is maki...
Page 54 - ER; Call transfer; XFER; on the telephone base.
You can transfer a call to any other system telephone. Once you transfer a call, it can be answered by any system telephone, not just at the extension you called. Blind transfer While on a call, you can transfer a call directly without notifying the desired extension: Press XF ER on the telephone ba...
Page 55 - tone every 30 second
Press or to scroll to the desired extension, then to scroll to the desired extension, then press MENU/ ENTER. 3. The current line is put on hold. The destination extension rings and the call is answered by pressing PHONE/ FLASH on the cordless handset. You can announce the call. There is an intercom...
Page 58 - Capacity; If there are already 100 entries, the screen sho; Memory is full; ou; Directory empty; On the telephone base, press; to cancel an operation and return to idle; About the directory
Use the directory to store names and phone numbers. Directory entries are not shared with the extensions. Each handset has its own directory. Capacity The directory of this telephone base can store up to 100 entries, with a maximum of 16 alphanumeric characters (including spaces) for names and 32 di...
Page 59 - Create directory entries
Number key Characters by number of key presses 1 2 3 4 5 6 7 8 9 1 & ‘ ( ) , - . / 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5 6 m n o M N O 6 7 p q r s P Q R S 7 8 t u v T U V 8 9 w x y z W X Y Z 9 0 space 0 * * # # Create a new directory entry Use the following steps to s...
Page 61 - Review directory
Review directory entries When the telephone is idle: Press MENU /ENTER twice to select Directory . -OR- Press DIR on the telephone base. If there are no directory entries, the screen displays Directory empty. 2. Press or to browse through the directory. Entries appear alphabetically by the first let...
Page 62 - Search directory
Search by name Follow the steps below to search for directory entries on the telephone base. When the telephone is idle, press press MENU /ENTER twice to select Directory . -OR- Press Press DIR on the telephone base. 2. Press or browse through the directory. browse through the directory. 3. When a n...
Page 63 - Dial, delete or edit entries; REMOVE
You can dial, delete or edit a directory entry (name and number) when it is shown on the telephone base screen. You can use the directory review or search (pages 55-56) to show an entry. Display dial When a number is displayed on the screen you can dial the number by lifting the corded handset, pres...
Page 64 - Information about caller ID with call waiting; You only have caller ID service, or only call waiting service.; Area codes; About Caller ID
This telephone supports caller ID services that most telephone service providers offer. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID allows you to see the name,...
Page 65 - Caller ID Information; How the caller ID information (call log) works; indicator turns on and; Set date and time; Caller’s name; Screen display of the telephone base; NEW CALL
Caller ID Caller ID Information How the caller ID information (call log) works The telephone stores caller ID information for the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room ...
Page 66 - Caller ID operation; CALL LOG
Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your di...
Page 68 - Make a call log entry ready to dial
Save a call log entry to the directory When in the call log, press or to browse the desired number to save . The screen displays ENTER=Add. Press MENU/ ENTER. When the telephone number appears, telephone number appears, number appears, Press the dial pad keys to add digits (page 53).Press REMOVE to ...
Page 69 - Reasons for missing caller ID information; PRIVATE CALLER; UNKNOWN CALLER
Caller ID Reasons for missing caller ID information 63 Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason PRIVATE CALLER The caller prefers not to show the telephone number and name. UNKNOWN ...
Page 70 - Answering system and voicemail; on page 45 for more information.) and the; on the
Answering system Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and ...
Page 71 - You can disable automatic answering on any of the telephone lines.; An example of a 2-line answering system setup; Setting your system to automatically answer calls
Use this feature to separately set each of the four lines to automatically answer incoming calls in two different ways. General mailbox (gen MB only): The called line rings on every extension for each incoming call. If there is no answer, the caller is prompted to leave a message in the general mail...
Page 73 - Auto attendant operation; “Please
Turn the auto attendant on When the telephone is idle, press ANSWER ON for the desired line to set up. Press or to scroll to Ans->Auto att . Press MENU/ ENTER to turn on the auto attendant. The current auto attendant announcement plays. The screen displays Auto Attendant ON Play announcement with...
Page 74 - If; , the auto attendant; Remote access; “Please enter your party’s; Using multiple auto attendants
hears “No one is available to answer the call. To leave a message press 1, to call another extension press 2, to call the operator press star.” and waits five seconds for another entry from the caller. If the caller still hasn’t entered an extension number after hearing this message three times, the...
Page 75 - Auto attendant flow chart
Answering system Auto attendant operation AA sends call to the telephone base Incoming call AA answers and plays outgoing announcement Person answers call? Normal call Caller enters another extension or records a message Yes No AA calls extension Caller dials extension number and # Caller dials * an...
Page 76 - Answering system operation
Set general delivery mailbox to answer When the telephone is idle, press ANSWER ON for the desired line. Press or to scroll to Ans->Gen MB only . Press MENU/ ENTER . The ANSWER ON indicator turns on. The current mailbox announcement plays. The screen displays General Mbox ON Play announcement , a...
Page 78 - Record after
NOTE : If there are any new and unreviewed messages in the general mailbox, the Messages indicator still flashes after you delete all old messages. Transfer message When a message is playing in the general mailbox, you can transfer the message to a single extension or all extensions. When a message ...
Page 80 - To remotely reach the answering system:; “Repeat”
Use this feature to reach your answering system remotely by dialing your telephone number from any touch-tone telephone. To remotely reach the answering system: 1. Dial your telephone number from any touch-tone telephone.2. When the system answers, enter the four-digit remote access code ( 0000 is t...
Page 81 - Message full
4. If the memory is full, you hear a two-beep alert tone and the answering system announ ces, “Memory is full.” The telephone base screen displays Message full . and you cannot record new messages until old ones have been deleted. Check the system remaining space (page 32) frequently to maintain ava...
Page 82 - Cordless headset operation
To register and deregister an AT&T compatible DECT 6.0 cordless headset (AT&T model TL7600) to the SB67118 telephone base, please refer to the page 11-13. To view the TL7600 manual, visit our website at www.telephones.att.com , or call 1 (888) 915-2007 . In Canada dial 1 (866) 288-4268 . Cor...
Page 83 - Telephone base display screen messages
All deleted All old messages in the general mailbox are erased. All handsets deregistered The cordless handsets and cordless headset deregistration was successful. Auto Attendant ONPlay announcement Auto attendant is on and the selected announcement plays back. Busy Failed intercom or conference cal...
Page 84 - Handset X; (For systems with two or more
Message full The system memory is full. You cannot record new messages unless you delete some old messages. Msg. transferred tomailbox X A message is transferring from the general mail to a particular private mailbox. No handsets registered There are no handsets registered to the base to deregister....
Page 85 - Maintenance
Taking care of your telephone Your telephone base contains sophisticated electronic parts, so you must treat it with care.Avoid rough treatment. Place the corded handset down gently. Save the original packing materials to protect your telephone base if you ever need to ship it. Avoid water You can d...
Page 87 - SAVE THESE INSTRUCTIONS
Especially about cordless telephones Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical pow...
Page 88 - Industry Canada; FCC part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identi...
Page 90 - Limited warranty
The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com or call 1 (888) 915-2007 . In Canada, call 1 (866) 288-4268 . 1. What does this limited wa...
Page 91 - Please retain your original sales receipt as proof of purchase.
5. How do you get warranty service?To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (888) 915-2007 . In Canada, call 1 (866) 288-4268 . NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT controls and features ma...
Page 92 - Technical specifications
DECT 6.0 digital technology The AT&T DECT 6.0 products offer unsurpassed range performance and sound clarity. This is achieved through a unique antenna design and advances in noise-filtering technology. An independent laboratory has confirmed that AT&T DECT 6.0 products perform up to 45% bet...
Page 93 - Optional; on page 9in this; jack on the telephone base; Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (888) 915-2007 . In Canada, dial 1 (866) 288-4268 . My telephone base doesn’t work at all. Make sure the power cord is securely plugged in.Make su...
Page 95 - to temporarily; again to turn the
Relocate your telephone to a higher location. The telephone might have better reception in a high area.If the other telephones in your building are having the same problem, contact your telephone service provider (charges may apply). • • I experience poor sound quality when using the speakerphone. F...
Page 96 - to temporarily turn your microphone off. When it; again
Other electronic products can cause interference with your telephone base. Try installing your telephone base as far away as possible from electronic devices such as television sets, VCRs, or other cordless telephones.Your line cord might be malfunctioning. Try installing a new line cord. • • My cal...
Page 98 - full. Please refer to the; section on
System does not answer after correct number of rings. Make sure that the answering system is on (page 70).If toll saver is selected, the number of rings changes to two when there are new messages waiting (page 28).If the memory is full or if the system is off, the an-swering system answers after 10 ...
Page 102 - Join a call in progress, 42
E Elapsed time, 23, 36End call, 36-37 conference call, 44 intercom call, 47 PTT call, 51 F Flash, 39, 53-54 H Hands-free use, 14, 37, 49Handset registration, 10Headset corded installation, 14 cordless registration, 11 cordless operation, 76Hold, 42Hold reminder, 22 I Incoming messages, 70Indicator l...
Page 103 - Name
Index Index 97 N Name enter into directory, 53-54search, 56 Navigation keys, 1New message indication, 70Notify alert, 31-32Number of rings, 27-28 O One-touch keys, 2, 46-48, 50-51On-hook dialing (predialing), 37Outgoing announcement, 25, 69, 93Outgoing calls, 18, 20 P Pause, 54PBX lines, 20Planning ...
Page 105 - Action; Call your telephone number,; Remote access wallet card
Use the wallet card below to help you remember commands to control your answering system from any touch tone telephone. Fold here. Cut along dotted line. Action Remote command Play all messages ............................................................. 1 Delete the message ..........................
