Page 2 - TRADEMARKS AND SERVICE MARKS
PERCEPTION 4000 TRADEMARKS AND SERVICE MARKS The following trademarks and service marks are used in this document: ■ MEGACOM ® : registered trademark of American Telephone and Telegraph ■ STRATA ® : registered trademark of Toshiba America Information Systems, Inc. ■ Software Defined Network: service...
Page 3 - Table of Contents; TABLE OF CONTENTS
Table of Contents PERCEPTION 4000 TABLE OF CONTENTS Subject Page INTRODUCTION General Description ............................................................................................. v Purpose......................................................................................................
Page 4 - Subject; ii
PERCEPTION 4000 TABLE OF CONTENTS Subject Page Camp-on .............................................................................................................. 4-20 Camp-on Transfer................................................................................................. 4-22 Code Calli...
Page 5 - FIGURE LIST; iii
PERCEPTION 4000 TABLE OF CONTENTS FIGURE LIST FIGURE TITLE PAGE I -1 Sample Page ........................................................................................................ vii 1-1 10-key Electronic Telephone (6510-S) ................................................................. 1-8...
Page 6 - THIS PAGE INTENTIONALLY LEFT BLANK; iv
PERCEPTION 4000 TABLE OF CONTENTS THIS PAGE INTENTIONALLY LEFT BLANK iv
Page 7 - Introduction; GENERAL DESCRIPTION; PURPOSE; INTRODUCTION
Introduction GENERAL DESCRIPTION The PERCEPTION ® 4000 system provides your Toshiba electronic telephone with a variety of calling and messaging features. Available callfeatures include basic functions, such as Call Forward, Call Park, andCall Pickup, as well as call features such as Three-way Calli...
Page 8 - HOW TO USE THIS GUIDE
listings, which allow you to record your system’s code call paging zones,code call identity codes, and voice paging zones. A list is also providedfor you to record your system’s feature access codes, which you can uset o a c c e s s f e a t u r e s t h a t a r e n o t d i r e c t l y a s s i g n e d...
Page 9 - vii; Figure
PERCEPTION 4000 INTRODUCTION vii PERCEPTION 4000 FEATURE OPERATION AUTOMATIC ANSWER To Activate Automatic Answer: 1. Press the Automatic Answer (AUTO) key. ACTION TEXT RESULTS OR DETAILS CHAPTER TITLES FIRST LEVELHEADINGS NOTES AND WARNING MESSAGES By activating the Automatic Answer feature, you can...
Page 11 - Chapter 1; PHYSICAL CHARACTERISTICS; LIQUID CRYSTAL DISPLAY; GENERAL INFORMATION
1-1 Chapter 1 PHYSICAL CHARACTERISTICS FIXED KEYSEach Toshiba electronic telephone has four fixed feature access keys: Microphone Control Key (MIC)This key activates and deactivates the telephone’s built-in microphone.The key’s accompanying LED indicates the status of microphoneoperation (LED lit—mi...
Page 12 - SPEAKERPHONE; LED INDICATIONS
and calling/called par ty information. The display also denotes when aparticular feature has been accessed, by displaying the feature name.Additionally, the telephone displays Message Waiting infor mation,informing users when a callback message or voice mail message hasbeen left at their station. SC...
Page 13 - GENERAL INFORMAITON; STATE
ADVANCE TONE Three short tones which indicate that a call is about to be routed througha more expensive Least Cost Routing (LCR) route. BUSY TONE A repeating .5 second on, .5 second off tone which indicates that thestation or trunk you have dialed is busy or is in Do Not Disturb mode. CALL WAITING T...
Page 14 - RINGING PATTERNS
OVERRIDE ACCESS TONE Following Override Warning Tone, the subject of an Attendant Overridewill hear a continuous low volume tone while the call is being overridden. QUIET TONE A silent tone which is heard by parties placed on hold when a systemdoes not utilize the Music-on-Hold feature. Quiet tone a...
Page 15 - RECALL RINGING; TIMERS
RECALL RINGING Indicated by a fast muted ringing signal generated through the telephonespeaker. A recall can occur during Call Hold, Call Park, Call Transfer, orCamp-on feature operation. TIMERS Throughout this user guide are several references to time periods thatprecede feature operation or availa...
Page 16 - LINE PREFERENCES
PRIVATE LINEThis line has its own associated private trunk group, and can be reachedonly by external callers or by an internal attendant. The use of a privateline provides the caller with access to the private trunk group. A privateline can be programmed in the system database to automatically dial ...
Page 21 - Chapter 2; GENERAL DISPLAY INFORMATION; ELECTRONIC TELEPHONE DISPLAYS
Chapter 2 GENERAL DISPLAY INFORMATION Toshiba display electronic telephones have a 2 x 16 character displaywhich indicates the current time and date, as well as call processing andmessaging information. Specific call processing displays include thosedenoting calling/called party numbers and names, i...
Page 25 - Chapter 3; PROGRAM MODE
DESCRIPTION P r o g r a m M o d e i s a s p e c i a l m o d e t h a t i s a v a i l a b l e t o e l e c t r o n i ct e l e p h o n e s t o p r o g r a m Au t o d i a l n u m b e r s a n d P r e r e g i s t e r e d C a l lForward. To access Program Mode, each telephone must have anassigned Program Mo...
Page 26 - FEATURE INTERACTION
FEATURE INTERACTION If a station receives a call while engaged in Program Mode, the call willring at the called station. The called party can then exit Program Modeand answer the call. An electronic telephone that ser ves as an ACD agent can accessProgram Mode when the telephone is logged either on ...
Page 27 - Chapter 4; ACCOUNT CODE ENTRY; Press the Account Code
4-1 Chapter 4 ACCOUNT CODE ENTRY Account codes provide a method of categorizing incoming and outgoingcalls on the PERCEPTION 4000 system’s Station Message DetailRecording (SMDR) report. Categories can designate specific individualsor companies so that calls can be easily billed. Your telephone may b...
Page 28 - Enter the Account Code
Optional Account Code EntryDuring a Call (via FeatureAccess Code): 1. Establish a call (either outgoing or incoming). 2. Press the CONF/TRNS key. 3. Enter the Account Code access code. 4. Enter the desired account code. 5. Press the Release (RLS) key. The caller will automatically be placed on “soft...
Page 29 - ATTENDANT ACCESS
will be recorded in SMDR repor ts. If the system has not beenspecified to accept only certain account codes, then any number ofentered digits will be accepted and will be recorded in SMDR. 7. After entering an optional account code via feature access code, you will be automatically reconnected to th...
Page 30 - AUTHORIZATION CODE ENTRY
To Enter an Authorization Codefrom an Idle Station: 1. Take the station off-hook. 2. Press the Authorization Code (AUTH) access key or enterthe Authorization Codeaccess code. 3. Enter the desired authorization code. 4. Dial the destination call number or enter the desiredfeature access code. To Ente...
Page 31 - AUTODIAL; To Program an Autodial Key:
NOTES: 1. Display telephones will display “AUTH CODE” after pressing the AUTH key or entering the Authorization Code access code. Thetelephone will not display the authorization code itself when the codeis entered. 2. Authorization code allowances will remain in effect for the duration of the call. ...
Page 33 - Press any additional ADL keys
Any additional ADL keys must be pressed before the digit sequenceassigned to the first ADL key has been completely dialed, or before atimeout occurs. Once a number has been dialed completely and aconnection is made, any additional ADL keys that are pressed will beignored by the system (see Note 1). ...
Page 34 - CALL FORWARD
To Activate Automatic Answer: 1. Press the Automatic Answer (AUTO) access key. To Cancel Automatic Answer: 1. Press the AUTO key. The AUTO LED will light solid red and will remain lit until AutomaticAnswer is canceled. Any incoming calls to your telephone’s idle prime or intercom line, or anyinterna...
Page 36 - To Cancel Call Forward:
5. To program another PRCF key, follow steps 2 ~ 4. 6. When all PRCF keys are programmed, press the PRGMkey. To Forward Calls via aPreregistered Call Forward Key: 1. Press the desired PRCF key. To Cancel Call Forward: 1. Press the activated CFAC, CFNA, CFBN, or PRCF key.. . . or . . .Enter the Call ...
Page 38 - To Place a Call on Hard Hold:; CALL HOLD
To Place a Call on Hard Hold: 1. Inform the connected party that he/she is being placed onhold. 2. Press the HOLD key. To Place a Call on ExclusiveHold: 1. Inform the connected party that he/she is being placed onhold. 2. Press the HOLD key twice. To Retrieve a Call onHard/Exclusive Hold: 1. Press t...
Page 39 - CALL PARK; To Park a Call Locally:
NOTE:If the held party hangs up before the call is retrieved, the line appearanceLED will go out and, if you attempt to retrieve the call, you will hear dialtone. CALL PARK By using the Call Par k feature, you can hold an active call at anyextension, and then retrieve the call at the same (Local) or...
Page 41 - CALL PICKUP
Listen for recall dial tone. T h e C P - L L E D o n t h e s t a t i o n w h o s e p r i m e l i n e wa s t h e c a l l p a r kdestination will go out. NOTES: 1. If a station initiating Call Park has Call Forward registered, any recalls of the parked call will still ring at the station. 2. If Call P...
Page 43 - CALL TRANSFER
NOTES: 1. You do not have to belong to a Call Pickup group to use Call Pickup—Directed Group or Call Pickup—Directed. Access to thesefeatures is determined by your station’s Class of Service assignment. 2. If you dial an incorrect directory number after pressing a Call Pickup key or entering a Call ...
Page 44 - To Answer a Waiting Call:; CALL WAITING
To transfer the call without anannouncement, hang up. Thetransferred call will ring thedestination party. To Answer a Waiting Call: 1. Establish a two-way connection. 2. To access the new call, press the SWAP access key.. . . or . . .Press the CONF/TRNS key,listen for recall dial tone, andenter the ...
Page 45 - CALL WAITING TRANSFER; To Transfer a Waiting Call:
NOTES: 1. If you hang up your current call while you have another call on “soft hold,” the held call will immediately recall your telephone. 2. You cannot hold code calls, paging calls, dictation machine calls, or calls from an attendant. 3. You will not receive a Call Waiting signal if you are curr...
Page 49 - CODE CALLING; Listen for recall dial tone.; To Answer a Code Call:
2. The Camp-on Transfer feature is not available if the held party has another party on hold or if the held party is involved in a conference. 3. If the held call is camped-on to the busy line longer than allowed by the predetermined timeout period, the held call will recall to yourstation. CODE CAL...
Page 50 - To Consult with a Third Party:; CONSULTATION HOLD
2. Enter the number of the zone in which the call is being held. 3. Wait to be connected to the caller. To Consult with a Third Party: 1. Establish a two-way connection. 2. Press the CONF/TRNS key. NOTES: 1. The dialed code will be broadcast continually (at predetermined time intervals) until the co...
Page 51 - DATA PRIVACY; To Activate Data Privacy:
If the party is busy, you can perform an off-hook camp-on and wait for theline to become idle, or you can hang up to automatically camp the heldcaller onto the busy line (see Camp-on Transfer). At any point while you are connected to one par ty and have anotherparty on “soft hold,” you can form a th...
Page 52 - Press the Dictation; DICTATION MACHINE ACCESS
To Call an Individual DictationMachine: 1. Press the Dictation Machine—Individual (DC-I)access key. . . . or . . .Enter the DictationMachine—Individual accesscode. 2. Enter the number of the group to which the desired machinebelongs (2 digits) and thenenter the number of themachine within that group...
Page 53 - DIRECT ISDN SERVICE ACCESS
Listen for recall dial tone. An idle dictation machine within the group will ring. Listen for ringbacktone. NOTES: 1. If a called dictation machine or dictation machine group is busy, you will hear busy tone. 2. You can perfor m an on-hook or off-hook camp-on to a dictation machine group (but not to...
Page 55 - DIRECT TRUNK GROUP ACCESS
NOTES: 1. Infor mation that is sent to the distant end through Calling Par ty Number Presentation will be either the calling station’s assignedDirect Inward Dialing (DID) director y number or the predefinedListed Directory Number (LDN) of the utilized ISDN trunk group. 2. Cer tain ISDN trunk groups ...
Page 56 - To Cancel Do Not Disturb:
To Register Do Not Disturb viaFeature Access Code: 1. Press the CONF/TRNS key to place any current caller on“soft hold.”. . . or . . .Access your telephone’s idleprime line. 2. Enter the Do Not Disturb access code. 3. Press the Release (RLS) key to return to any held caller. To Cancel Do Not Disturb...
Page 57 - EIGHT PARTY CONFERENCE
4. If your station has Do Not Disturb registered and also has Call Forward—All Calls or Call Forward—Busy/No Answer activated,incoming calls will be forwarded to the assigned destination. SinceD o N o t D i s t u r b a c t i v a t i o n c r e a t e s a b u s y c o n d i t i o n , C a l lFo r wa r d ...
Page 59 - HANDSFREE ANSWERBACK
3. The initiator of a conference (the “master”) is initially the only member of the conference who can add additional parties. Once thismember drops out of the conference, the last-added party that has“master” station capability will become the new “master” station andwill be able to add/release new...
Page 60 - To Use Handsfree Answerback:; HEADSET OPERATION
To Use Handsfree Answerback: 1. Respond to the caller. There is no need to lift the handset. After receiving a voice call from a calling station: Speakerphone Operation will continue for the duration of the call unlessthe handset is lifted. At any point during the call, you can lift the telephone ha...
Page 61 - HOTLINE; To Control Headset Operation:; To Place a Call via a Hotline:
NOTE:For further information regarding the operation of a particular headset,consult the headset manufacturer’s prepared documentation. The telephone’s handset stays in place. Once Headset Operation is activated, sound will generate from theheadset. Once Headset Operation is deactivated, sound will ...
Page 62 - To Place an Intercom Call:; INTERCOM ACCESS
. . . or . . .Take your telephone off-hookand press the line appearancekey assigned to the hotline(Handset Operation). . . . or . . .Take your telephone off-hook(if the hotline is accessed as aresult of your telephone’s linepreference type). 2. Wait for the called party to answer. To Place an Interc...
Page 63 - LAST NUMBER REDIAL; To Answer an Intercom Call:
If your telephone is idle, or if you are activating a feature from the idle state, an intercom call will ring as a regular call. If you are involved in a call, the intercom call will ring at a muted level.Place your current call on “hard hold” by pressing the HOLD key. Afterspeaking with the interco...
Page 64 - LEAST COST ROUTING ACCESS
Enter the Last NumberRedial access code. To Access Least Cost Routing: 1. Enter the Least Cost Routing (LCR) access code. 2. Dial the destination number. Display telephones will display the redialed number. You will hear ringback tone if the destination is idle. I f t h e d e s t i n a t i o n i s b...
Page 65 - MESSAGE WAITING
The system will process the call and attempt to access an outgoingtrunk. If your station is restricted from accessing any available trunks, youwill hear reorder tone. If the least-costly routes are not available, a warning tone may sound toindicate that higher-priced routes are being searched. At th...
Page 66 - To Retrieve Messages:
To Register a Callback Message: 1. Press your telephone's Message Waiting (MSG)access key. To Leave a Voice Mail Message: 1. If you call a station and are routed to the voice mailsystem, follow the system’sverbal instructions regardinghow to leave a message. 2. To access the voice mail system to lea...
Page 68 - NIGHT ANSWER ACCESS
To Answer a Night Answer Call: 1. Press the Night Answer (UNA) access key.. . . or . . .Enter the Night Answeraccess code. 2. Enter the number of the ringing night answer bell (1 ~ 3digits). To Activate Privacy Release: 1. Establish a two-way connection on an open line. 6. In addition to retrieving ...
Page 69 - SAVE AND REPEAT; Press the Privacy Release
The PRLS LED will flash red. The line appearance key’s LED on other telephones with the same lineappearance, will flash red. The line appearance key’s LED on your telephone will remain solid red. The PRLS LED on your telephone will light solid red. The line appearance key’s LED on the joining teleph...
Page 73 - SWAP
SWAP The Swap feature allows you to automatically swap calls when you areconnected to one party and receive a Call Waiting indication. The Swapfeature is activated by using a designated Swap access key or code.When an access key is used, the Swap feature can also be used toalternate between two call...
Page 75 - TRUNK VERIFICATION FROM STATION
PERCEPTION 4000 FEATURE OPERATION 4-49 4. When connected to the party, press the CONF/TRNS key tojoin the held party and form athree-way conference. If the called party is busy or does not answer, you can return to the heldparty by pressing the Release (RLS) key. If the called party is busy, you can...
Page 76 - To Send a Voice Call:; VOICE CALLING
To Verify the Status of a Trunk: 1. Access an idle line. 2. Enter the Trunk Verification from Station access code. 3. Enter the equipment number of the trunk that you wish toverify. To Send a Voice Call: 1. If placing a voice call over an intercom line, press theIntercom (ICM) lineappearance key. To...
Page 77 - To Respond to a Voice Call:
This allows the call to be forwarded, or to be picked up either via CallPickup or from another appearance of the called line. You can alternatebetween voice calling and ringing by repeatedly pressing the VC key. When receiving a voice call, you will hear a burst of tone over yourtelephone’s speaker,...
Page 78 - VOICE PAGING; To Place a Voice Page:
5. T h e a b i l i t y t o a l t e r n a t e b e t w e e n vo i c e c a l l i n g a n d r i n g i n g i s dependent upon system programming and/or the status of the calledstation’s microphone (MIC key). VOICE PAGING You can page an individual via a voice page if your system is equippedfor this opera...
Page 79 - VOLUME ADJUSTMENTS
To Answer a Voice Page: 1. Press the Zone Paging Retrieval (VPMM) access keyor enter the Zone PagingRetrieval access code, andthen enter the number of thezone in which a call is beingheld.. . . or . . .Press the System PagingRetrieval (PR-S) access keyor enter the System PagingRetrieval access code....
Page 83 - Appendix; CUSTOMIZED LISTINGS; ZONE; Code Call Paging Zones
Appendix PERCEPTION 4000 CUSTOMIZED LISTINGS A-1 PERCEPTION 4000 CUSTOMIZED LISTINGS ZONE CODE CALL AREA Code Call Paging Zones
Page 84 - Code Call Identity Codes
PERCEPTION 4000 CUSTOMIZED LISTINGS A-2 ZONE IDENTITY OF PARTY Code Call Identity Codes
Page 85 - Voice Paging Zones
PERCEPTION 4000 CUSTOMIZED LISTINGS A-3 PERCEPTION 4000 CUSTOMIZED LISTINGS ZONE PAGING AREA Voice Paging Zones ZONE CODE CALL AREA Voice Paging Zones
Page 86 - Feature Access Codes
PERCEPTION 4000 CUSTOMIZED LISTINGS A-4 Account Code EntryAuthorization Code Call Forward—All CallsCall Forward —BusyCall Forward—Busy/No AnswerCall Forward CancellationCalling Party Number PresentationCalling Party Number RestrictionCall Park—Local Call Park—Remote Call Pickup—GroupCall Pickup—Dire...
Page 87 - TRUNK GROUP; Trunk Group Access Codes
PERCEPTION 4000 CUSTOMIZED LISTINGS A-5 PERCEPTION 4000 CUSTOMIZED LISTINGS TRUNK GROUP ACCESS CODE Trunk Group Access Codes
Page 88 - NAME; Frequently Called Numbers
PERCEPTION 4000 CUSTOMIZED LISTINGS A-6 PERCEPTION 4000 CUSTOMIZED LISTINGS NAME NUMBER Frequently Called Numbers
Page 89 - Glossary; GLOSSARY; DEFINITION
Glossary PERCEPTION 4000 GLOSSARY G-1 DEFINITION Account Code (Flexible Key)Automatic Call DistributionAutodial (Flexible Key)Authorization Code (Flexible Key)Automatic Answer (Flexible Key)Camp-on (Flexible Key)Code Calling (Flexible Key)Code Calling Retrieval (Flexible Key)Call Forward—All Calls (...
Page 91 - Index; INDEX
Index PERCEPTION 4000 INDEX I-1 Camp-on 4-20 Activation 4-20Cancellation 4-21Off-hook 4-20On-hook 4-21 Camp-on Transfer 4-22Code Call Identity Code Listing A-2Code Call Paging Zone Listing A-1Code Calling 4-23Conference/Transfer key 1-1Conferencing (see Three-wayCalling and Eight PartyConference)Con...
