Polycom DOC2091A - Manual

Polycom DOC2091A

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Table of Contents:

  • Page 2 – ii; Global Management System User’s Guide; Copyright
  • Page 3 – Table of Contents; System Management
  • Page 4 – Account Management
  • Page 6 – Global Management System can:; Perform remote software management for SoundStation VTX 1000.; About this Guide; Getting Started; Conventions used; in Global Management System.
  • Page 7 – What’s New
  • Page 8 – Server Requirements; System Requirements
  • Page 10 – Steps to Deploying Global Management System; is a separate step from Product Activation.; Before You Begin
  • Page 11 – Endpoint setup; ViewStation Support; Connect ViewStations to the LAN; ViaVideo Support; Make sure the PC is connected to the LAN.; For SoundStation VTX 1000 Support:; Upgrade SoundStation VTX 1000 Software to release 1.30 or later.; NOTE
  • Page 12 – latest modem drivers are installed by downloaded them from -
  • Page 13 – Installing Global Management System; Guidelines for Installation; Installation Instructions
  • Page 14 – Installing the Polycom Datastore; Figure 1.2 Polycom Installer > MSDE Prompt; MSDE Login
  • Page 15 – Licensing
  • Page 16 – Global; Default Web Page
  • Page 17 – Figure 1.6 Installation > Default Web Page; Installation Type; Click on
  • Page 18 – Overview; Adding more Licenses; Licensing Information
  • Page 19 – Product Activation; Figure 1.7 Polycom Resource Center > Product Activation page; Generate; number and key code for future use.; Adding additional license seats
  • Page 20 – Applying the key code in Global Management System; Figure 1.8 Configuration > License Authentication
  • Page 21 – Premier Service
  • Page 22 – Introduction; Hardware; Operating System; TIP; Installation and Configuration Tips
  • Page 23 – Service Pack Installation: Windows 2000 Service Pack 3; Protocol; Software; Don’t configure a proxy server in Internet Explorer
  • Page 24 – Internet Information Services; Keep the machine in an IT operations facility
  • Page 25 – Accessing the Global Management System Console; To access from the server console; To access from the client; Launch Internet Explorer, type the following:; Logging on
  • Page 26 – Logging on to Global Management System; admin
  • Page 27 – Feature summary; System Management; Product Overview
  • Page 28 – Feature summary continued; Provisioning; Set up accounts used to track video calls; Reports; Chapter 1 Getting Started
  • Page 29 – Features
  • Page 30 – System Management Overview; Figure 2.1 System Management
  • Page 31 – the ViewStation, ViaVideo or iPower user; System Management Console
  • Page 32 – Column header
  • Page 35 – Modifying the System List; Removes a system from the database; Searching for Systems; If desired, uncheck the device type that does not require search.
  • Page 36 – Adding a System; . The System Management window will refresh and the device name and
  • Page 38 – Editing a System; Select an Endpoint and click on; Edit System
  • Page 39 – Deleting a System; . The Delete System dialog box appears which states, “Are you; Yes
  • Page 40 – Acknowledge Help; Other System Management Functions
  • Page 41 – Manage System; System Information > Setup > Global Services > Global Management; iPower
  • Page 42 – MGC
  • Page 43 – System Information Window
  • Page 44 – Global Directory
  • Page 45 – Global Directory Console; Address Book Pull Down Menu; Figure 3.1 Global Directory; Address window
  • Page 46 – Multiple Address Books
  • Page 47 – Modifying the Address Book; New Address Books; Creating an address book
  • Page 48 – Modifying Addresses in the Global Directory; Dynamic entries
  • Page 49 – New Addresses; Creating a dynamic entry
  • Page 50 – Figure 3.2 Global Directory > New Address; For IP
  • Page 51 – Chapter 3 Global Directory; Determining video call rate for ISDN entries
  • Page 52 – Editing Addresses; Editing a dynamic entry
  • Page 53 – Editing a static entry; Correct the information and click on; Update
  • Page 54 – Deleting an Address; Deleting a Dynamic entry; Highlight Address and click on; Delete Address; . The address will automatically be removed from
  • Page 55 – Information on Importing the Directory; Importing an Address book; Importing and Exporting the Global Directory
  • Page 56 – Configuration button; General; Set passwords to the Global Directory; LDAP; Configuration settings; ILS; Configuration Settings; Global Directory Configuration
  • Page 57 – Global Directory Password; Figure 3.3 Global Directory > Configuration
  • Page 58 – Adding LDAP and ILS Support
  • Page 59 – Figure 3.4 LDAP Representation
  • Page 60 – Configuring the server for LDAP
  • Page 62 – Figure 3.5 ILS pictorial representation
  • Page 63 – Configuring the server for ILS
  • Page 64 – From the ViewStation’s main screen go to; ViewStation Configuration for the Global Directory
  • Page 65 – From the iPower web page go to:; Highlight the system of interest in the System list and click on; Directory options > Central and Personal Directories >; Field; Server DNS Name; iPower Configuration for the Global Directory
  • Page 66 – From the ViaVideo web page go to:; Server Name; ViaVideo Configuration for the Global Directory
  • Page 67 – Admin Settings > Global Services > Directory Servers; Register; Setting Description; V-Series Configuration for the Global Directory
  • Page 68 – Software Update
  • Page 69 – The following only applies to a ViewStation model:; Details; Software Update Console
  • Page 70 – Chapter 4 Software Update; Updating ViewStation Software; How to perform a Software Update; To cancel Software Update, the endpoint must be in pending status.
  • Page 71 – Update Function; Using the radio button, you can then choose to update by either; This is for ViewStation only
  • Page 72 – Global Management > Global Management System Setup >
  • Page 73 – Status
  • Page 74 – Software Update Log
  • Page 75 – Cancel Software Update
  • Page 76 – Configuring Your Server for Software Update; Sets the file path of softupdate.exe; Software Update Configuration
  • Page 77 – Chapter 5 Provisioning
  • Page 78 – Provisioning functional buttons; Provision; Provisioning Console
  • Page 79 – More information about “Status Details” on page 27.
  • Page 80 – How to schedule Provisioning; Select the endpoints by either choosing the; Select All; button or individually clicking on; Provisioning Scheduler
  • Page 82 – Provisioning Log file
  • Page 83 – Provisioning Configurations
  • Page 84 – Adding a profile; Add; , the Add Configuration Profile window will pop up.; Continue
  • Page 85 – Add Profile Window
  • Page 86 – Add Profile Window cont.; Once the profile configuration is complete, click on the; button on the bottom; Editing a Profile; Editing a profile works in a similar fashion to adding a profile.; Edit; , the Configuration Profile window will pop up.; Save Profile; button on the bottom of the window
  • Page 87 – Endpoint Administration Setup; ViewStation Provisioning Menu
  • Page 88 – Account Management
  • Page 89 – Adding an Account; the Account Management screen.; Removing an Account; and browse to the location of the file on the client machine.; Managing Endpoint Accounts; These are the valid characters for use in Account Validation.
  • Page 90 – Require Account Number to Dial; Account Configuration
  • Page 92 – Calll Detail Record Introduction; The new features that have been added to Call Detail Record are:; Call Detail Record
  • Page 93 – Chapter 7 Reports; Call Detail Record for Billing
  • Page 94 – Generating a Call Detail Record; Instructions on creating a report. Details are given below.; Generate Report; Figure 7.2 Call Detail Record > Report Customization Options; Selecting Systems
  • Page 96 – Interpreting the Report; Description
  • Page 97 – Interpreting the Report cont; BW; This field is only available if CDR synchronization is enabled.
  • Page 98 – Exporting Call Detail Record; To save Call Detail Record; in the Generate Report window or click on; To CSV; at the
  • Page 99 – Video Network Status Report; Figure 7.4 Network Status Report; Network Status Report
  • Page 100 – Video Network Status Repor; Managed
  • Page 101 – Device Tracing; Enabling Device Tracing; button is clicked on
  • Page 102 – System Configuration Overview; System Configuration
  • Page 103 – Permission Levels; The levels of permission include:; Group Administration
  • Page 104 – Chapter 8 System Configuration; Adding a Group; button. A Dialog Box will appear and ask for the required; OK
  • Page 105 – Save Group; . A dialog box asking for confirmation of your decision to remove; . The screen will refresh with the group removed from the list.
  • Page 106 – Adding a User; User Administration
  • Page 107 – Server Preferences
  • Page 108 – Device Specific Configuration; For all Devices
  • Page 109 – For Polycom Video Endpoints; reset the administrative password on the video; For ViewStation only
  • Page 110 – Device Tracing Configuration
  • Page 111 – CDR Maintenance Configuration; - The number of days archived data remains on disk before; CDR Synchronization Configuration; - The time of day that the server will be synchronizing call
  • Page 112 – Email Notification; is a network monitoring and control protocol; Remote Alert Notification
  • Page 113 – Adding an Email alert; a new window will pop up.; Save Settings; button to ensure the settings are saved.
  • Page 114 – Message
  • Page 115 – Here’s an example email that is sent when a user requests for help.
  • Page 116 – SNMP Configuration; Adding a SNMP alert; be sent out to the SNMP manager.; Save Setting; s button to ensure the settings are saved.
  • Page 117 – Notification Configuration
  • Page 118 – Appendix
  • Page 119 – Connecting ViewStations to the LAN; press the SELECT button to select it.
  • Page 120 – Enabling Global Management System on the iPower; Enable WebRemote in iPower AdminTools
  • Page 121 – Modem Installation for SoundStation VTX 1000 Device Support
  • Page 122 – System Information Window - ViewStation; General Tab
  • Page 123 – Interface Tab
  • Page 124 – Call Status Tab
  • Page 125 – Network Stats Tab
  • Page 126 – Advanced Stats Tab; Tx
  • Page 128 – Video Tab; Using the ViewStation remote control navigate to:
  • Page 132 – Network Statistics Tab
  • Page 133 – Advanced Statistics Tab
  • Page 134 – System Information Window - ViaVideo
  • Page 139 – Details Tab; Video
  • Page 140 – System Information Window - iPower
  • Page 142 – ISDN voice and VoIP call info is not supported here.
  • Page 145 – QoS Tab; Management Tab
  • Page 146 – System Information Window - VTX 1000
  • Page 150 – System Information Window - Other Device
  • Page 151 – System Information Window - Video endpoints; Alerts Tab
  • Page 152 – System Information Window - MGC
  • Page 153 – ISDN Information; Service Profile Identifiers
  • Page 154 – ISDN Cause Codes; Cause Description
  • Page 158 – ViewStation Admin Setup Menu; General Setup
  • Page 159 – Gatekeeper
  • Page 160 – QoS
  • Page 161 – Global Address; Server; Server IP Address; Preferences; Radio Button
  • Page 162 – Advanced Preferences; Preferred Alias
  • Page 163 – Dialing Rules 1
  • Page 164 – Global Management; GMS Setup; Daylight Savings Time Checkbox; Global Management Server URLs
  • Page 165 – Contact Information
  • Page 166 – ViewStation Field; Sound Effects Volume User Defined
  • Page 167 – Cameras
  • Page 169 – Security; Admin Password; This password does not affect soft
  • Page 170 – V-Series Admin Setup Menu; General Settings; System Settings
  • Page 171 – Home ScreenSettings
  • Page 173 – IP Network
  • Page 174 – Firewall
  • Page 175 – ISDN BRI Protocol; ISDN Switch Protocol; Call Quality; Preferred Line Speeds; Preferred Line Speeds
  • Page 176 – Global Services; Directory Servers
  • Page 177 – Monitors
  • Page 178 – Primary Camera
  • Page 179 – Audio Settings
  • Page 181 – LAN Properties
  • Page 182 – Auto
  • Page 183 – Dialing Rules
  • Page 184 – Account Validation
  • Page 185 – iPower Admin Setup Menu; Call Preferences; Automatic Answer
  • Page 186 – Logon and Security; Logon; Radio button
  • Page 188 – Logoff and Standby; Logoff; Check box; Standby
  • Page 189 – Monitor; Use second monitor
  • Page 190 – ISDN Configuration; Configuration
  • Page 191 – ISDN Bandwidth; Bandwidth
  • Page 192 – IMUX Setup
  • Page 193 – Gateway Setup; Set as Default
  • Page 194 – LAN Configuration; Gatekeeper setup; Gatekeeper Setup
  • Page 195 – LAN Bandwidth; Outgoing Call Bandwidth
  • Page 196 – Audio Preferences; Encoding law for G.711
  • Page 197 – Video Preferences; Video Algorithm
  • Page 198 – Main Camera to Use; Cameras and Video Sources; Settings
  • Page 199 – Camera Control and VCR; Camera Control
  • Page 200 – Directory Options; Central Directory and Server Settings; Central Directory Server Settings
  • Page 201 – File Transfer; Readiness Monitoring; Components to Monitor
  • Page 202 – Network Management
  • Page 203 – Internal Multipoint; Default Multipoint Preference
  • Page 204 – SNMP MIB
  • Page 207 – applications; The Web Client
  • Page 209 – Global Management System communications with other services
  • Page 210 – Troubleshooting Guide; Running Global Management System; How do I calculate Greenwich Mean Time offset?; what the GMT offset is at your location.; What is the posting frequency from the video endpoints?; online or offline based on the response string of that device.; Does Global Management System work through the firewall?; allow TCP request from the Global Management System server.
  • Page 211 – Installation; Manager URL
  • Page 212 – Call Status
  • Page 213 – Search; Yes, as long as the subnets are contiguous.; Adding Systems; This can be caused by:
  • Page 214 – Global Management System Server URL on the Management tab.
  • Page 215 – LOCATION UNSPECIFIED:
  • Page 216 – POLYCOM Support
  • Page 217 – Index
  • Page 219 – See
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Global Management System

User Guide

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Summary

Page 2 - ii; Global Management System User’s Guide; Copyright

ii Global Management System User’s Guide Copyright © 2003 Polycom, Inc. All rights reserved.No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprodu...

Page 3 - Table of Contents; System Management

iii Table of Contents Global Management System User’s Guide 1. Getting Started What’s New ..................................................................................................................2 System Requirements .............................................................................

Page 4 - Account Management

iv Table of Contents Global Management System User’s Guide 4. Software Update Software Update Console .........................................................................................64 How to perform a Software Update......................................................................65So...

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