Polycom 1 - Manual

Administrator’s Guide for Polycom HDX Systems 1 - 2 Positioning the System Position the system so that the camera does not face toward a window or other source of bright light. Place the camera and display together so that people at your site face the camera when they face the far site display. Poly...

Administrator’s Guide for Polycom HDX Systems 1 - 4 Configuring with the Setup Wizard When you power on your system for the first time, the setup wizard detects the system’s IP and ISDN connections and leads you through the minimum configuration steps required to place a call.The setup wizard allows...

2 - 1 2 Networks This guide covers network types used worldwide. Please note that not all network types are available in all countries. Getting the Network Ready Before you begin configuring the network options, you must make sure your network is ready for video conferencing.To begin, refer to the P...

Administrator’s Guide for Polycom HDX Systems 2 - 2 LAN Status Lights The LAN connector has two lights to indicate connection status and traffic: Configuring LAN Properties To configure LAN properties: 1. Go to System > Admin Settings > LAN Properties . 2. Configure these settings on the LAN P...

Administrator’s Guide for Polycom HDX Systems 2 - 4 Configuring IP Settings Specifying H.323 Settings If your network uses a gatekeeper, the system can automatically register its H.323 name and extension. This allows others to call the system by entering the H.323 name or extension instead of the IP...

Networks 2 - 7 3. Select and enter a prefix or suffix for each bandwidth you want to allow for gateway calls.Associating prefixes and suffixes with particular bandwidths on your gateway can optimize the use of bandwidth by your organization. Be sure the gateway is configured to use the same prefixes...

Networks 2 - 11 Specifying Quality of Ser vice Set the Quality of Service options for the way your network handles IP packets during video calls. To specify Quality of Ser vice: 1. Go to System > Admin Settings > Network > IP > Quality of Service . 2. Configure these settings on the Qual...

Administrator’s Guide for Polycom HDX Systems 2 - 12 3. Select and configure these settings on the Bandwidth screen: Configuring the System for Use with a Firewall or NAT A firewall protects an organization’s IP network by controlling data traffic from outside the network. Unless the firewall is des...

Administrator’s Guide for Polycom HDX Systems 2 - 16 The diagram below shows a general view of how network interface modules are connected in Polycom HDX systems. PRI Network Interface Status Lights The network interface lights are located on the network interface module. Additional device Examples:...

Networks 2 - 17 Serial V.35/RS-449/RS-530 Network Interface Status Lights The network interface lights are located on the network interface module. Configuring ISDN and Other Network Interface Settings You can configure a network interface option if the corresponding network interface module is inst...

Administrator’s Guide for Polycom HDX Systems 2 - 22 6. Select and configure these settings: Connecting to an Analog Phone Line You can connect an analog phone line to the Polycom HDX system to make regular telephone calls with the system or to add audio-only participants to video calls. Pulse Width...

Networks 2 - 23 Configuring Telephony To configure telephony options: 1. Go to System > Admin Settings > Network > Telephony . 2. Configure these settings on the Telephony screen: To configure the analog phone line (POTS line): 1. Go to System > Admin Settings > Network > Telephony...

Administrator’s Guide for Polycom HDX Systems 2 - 24 Configuring Call Preferences Call preferences help you manage the network bandwidth used for calls. You can specify the default and optional call settings for outgoing calls. You can also limit the call speeds of incoming calls. To choose call pre...

Networks 2 - 27 Configuring Dialing Order Settings If the call type on the home screen is set to a specific call type, the system does not attempt to place the call using a different call type, even if other types are listed in Video Dialing Order or Audio Dialing Order.You can configure the Polycom...

3 - 1 3 Monitors and Cameras Connecting Monitors The following table shows how you can connect monitors to a Polycom HDX system. The monitor connected to video output 1 displays the Polycom HDX system user interface. For Monitor 1 and Monitor 2, the system provides both dual BNC connectors and a DVI...

Administrator’s Guide for Polycom HDX Systems 3 - 2 Configuring Monitor Settings To configure monitors: 1. Go to System > Admin Settings > Monitors > Monitors . 2. Configure these settings on the Monitors screen: Setting Description Monitor 1 Specifies the monitor’s aspect ratio: • 4:3 — Se...

Administrator’s Guide for Polycom HDX Systems 3 - 8 Using Dual Monitor Emulation in a Call During calls using Dual Monitor Emulation, users can press the Display button on the remote control to scroll through the following screen layouts: 1. Near and far sites, same size, side by side 2. Far site bi...

Monitors and Cameras 3 - 9 • The Polycom HDX system supports up to eight sites in a multipoint call. During calls that include more than four sites with Discussion or Presentation mode selected, the Polycom HDX system displays the site that is hosting the conference along with the last three sites w...

Administrator’s Guide for Polycom HDX Systems 3 - 10 To adjust the monitor for natural color: 1. Go to System > Diagnostics > Video . 2. Select the color bars icon to display the color bar test screen. 3. Adjust the color using the monitor’s controls for color, contrast, and brightness. Your m...

Monitors and Cameras 3 - 11 Connecting Cameras Polycom HDX systems provide inputs for multiple PTZ cameras. You can use the RS-232 serial port on the Polycom HDX system to control non-Polycom cameras or cameras not connected to input 1 or 2. If you connect a supported PTZ camera, the system detects ...

Administrator’s Guide for Polycom HDX Systems 3 - 12 Configuring Camera Settings and Video Quality Options To configure camera and video settings: 1. Go to System > Admin Settings > Cameras > Camera Settings . 2. Configure these settings on the Cameras screen: Setting Description Camera 1 S...

Administrator’s Guide for Polycom HDX Systems 3 - 18 Configuring Camera Presets Camera presets are stored camera positions that you can create ahead of time or during a call. Presets allow users to: • Automatically point a camera at pre-defined locations in a room. • Select a video source such as a ...

Monitors and Cameras 3 - 19 Experiencing High-Definition Video Conferencing Polycom HDX systems offer the following high-definition (HD) capabilities: • Send people or content video to the far site in HD • Receive and display video from the far site in HD • Display near-site video in HD Sending Vide...

Administrator’s Guide for Polycom HDX Systems 3 - 20 Receiving and Displaying Video in High Definition When the far site sends HD video, the Polycom HDX system can display the video in wide-screen, HD format. The HD format supported is 1280 x 720, progressive scan format (720p). Near-site video is a...

4 - 1 4 Microphones and Speakers Connecting Audio Input The following table shows the acceptable input levels and video associations for the audio inputs on the Polycom HDX system. Connecting Polycom Microphones To pick up audio from your site, you must connect a microphone to the system. Refer to y...

Administrator’s Guide for Polycom HDX Systems 4 - 2 • In large conference rooms, you may need more than one microphone. The following diagram shows microphone connection options for Polycom HDX systems. . Placing Polycom Microphones to Send Stereo from Your Site If you use a single microphone to sen...

Microphones and Speakers 4 - 3 The following illustrations show microphone placement for different room layouts. After you place the microphones, you will need to configure the system to send stereo as described in StereoSurround Settings on page 4-8 . Polycom Microphone Lights The following table d...

Administrator’s Guide for Polycom HDX Systems 4 - 4 Connecting Audio Output The following table describes the audio outputs of the Polycom HDX system. Connecting Speakers You must connect at least one speaker to play audio from the far site. You can use the speakers built into the main monitor, or y...

Microphones and Speakers 4 - 5 For best results, place the speakers about 60° apart as seen from the center of the conference table. If you are using a subwoofer, place it beside a wall or in a corner near the speakers. Setting the Speaker Volume To set the volume of an external speaker system: 1. G...

Administrator’s Guide for Polycom HDX Systems 4 - 6 Configuring Audio Settings General Audio Settings To configure general audio settings: 1. Go to System > Admin Settings >Audio > Audio Settings. 2. Configure these settings on the Audio Settings screen: Setting Description Sound Effects Vo...

Administrator’s Guide for Polycom HDX Systems 4 - 8 5. Select and enter these settings on the VCR/DVD screen: 6. Select and enter these settings on the Audio Levels screen: Audio Meters The audio meters in the user interface indicate peak signal levels. Set signal levels so that you see peaks betwee...

Administrator’s Guide for Polycom HDX Systems 4 - 10 To make a test call in stereo: ¾ Select Polycom Austin Stereo from the directory, or enter stereo.polycom.com in the dialing field and press Call on the remote control. The Polycom Austin Stereo site demonstrates the stereo feature with an enterta...

5 - 1 5 Content and Closed Captions You can present content during calls when you use: • A VCR or DVD player connected directly to a Polycom HDX system • People+Content IP installed on a computer, with any Polycom HDX system • A computer connected directly to a Polycom HDX system For more informatio...

Administrator’s Guide for Polycom HDX Systems 5 - 2 To configure VCR/DVD audio settings for playing a videotape or DVD: ¾ Go to System > Admin Settings > Audio > Audio Settings > > > . Set Line In Level for playback volume of the VCR/DVD player relative to other audio from the syst...

Content and Closed Captions 5 - 3 Connecting Computers to Polycom HDX Systems You can connect a computer directly to video input 4 or 5. When you do this, other call participants can see everything that you see on your computer.When you connect to video input 4, you can also connect to audio input 4...

Content and Closed Captions 5 - 5 Configuring People On Content The People On Content™ option allows you to show yourself on top of content that you are sharing. The effect is similar to a weather report on television. For more information about using this feature, refer to the User’s Guide for Poly...

Administrator’s Guide for Polycom HDX Systems 5 - 6 Enabling and Calibrating People On Content on the System Before using People On Content, you need to enter a People On Content option key. Then configure and calibrate the system so that presenters can use People On Content during calls.For informa...

Content and Closed Captions 5 - 7 Closed captions are supported between Polycom HDX systems with software version 1.0 or later and Polycom VSX™ systems with software version 7.0 or later.Captions may be provided in any language that uses the Latin alphabet.The captioner may enter caption text using ...

Administrator’s Guide for Polycom HDX Systems 5 - 8 3. Establish a dial-up connection between the computer and the Polycom HDX system. a. Connect a null modem adapter to the RS-232 serial port. b. Connect an RS-232 cable to the modem and to the null modem adapter. c. Connect the modem to a phone lin...

Content and Closed Captions 5 - 9 Via the Web Interface Closed captioners can provide captions from inside the conference room, or from a remote location, by entering the captions directly into the web interface, as shown in the following diagram. To supply closed captions for a conference using the...

6 - 1 6 Calling and Answering Configuring Call Settings The Call Settings screens provide access to high-level options for the entire system. For convenience, some of the User Settings options are repeated on these screens. To configure call settings: 1. Go to System > Admin Settings > General...

Administrator’s Guide for Polycom HDX Systems 6 - 2 Setting the Call Answering Mode To set the call answering mode: 1. Go to System > Admin Settings > General Settings > System Settings > Call Settings . 2. Select Auto Answer Point-to-Point Video to set the answer mode for calls with one...

Calling and Answering 6 - 3 Configuring Multipoint Calling You can use your Polycom HDX system to participate in multipoint conferences. Multipoint conferences include multiple video sites and can also include voice-only sites. During a multipoint call, a multipoint conferencing unit (MCU) enables t...

Calling and Answering 6 - 5 To place a cascaded call: 1. Create and call a multiple-site entry from the directory, or place calls one at a time to several other sites. 2. Ask each far site to call additional sites. Along with these additional sites, each far site in the original multipoint call can ...

Administrator’s Guide for Polycom HDX Systems 6 - 8 Configuring the Global Director y The global directory provides a list of other systems that are registered with the Global Directory Server and available for calls. The other systems appear in the directory, allowing users to place calls to other ...

System Location, Appearance, and Tones 7 - 3 Customizing the Home Screen Customize the system functionality according to your users’ needs, skill levels, and environments. Advanced Users Provide additional options for advanced video conferencing users: • Call Quality (bandwidth and call type) • Mult...

Administrator’s Guide for Polycom HDX Systems 7 - 6 To display the contact list home screen: 1. Go to System > Admin Settings > General Settings > Home Screen Settings . 2. Select Contact List . Adding Marquee Text You can create marquee text to display in the dialing entry field on the hom...

System Location, Appearance, and Tones 7 - 7 Setting Ring Tones and Alert Tones To set ring tones and alert tones: 1. Go to System > Admin Settings > Audio > Audio Settings . 2. Select a tone, as desired. Customizing Camera Names and Icons Customizing the way cameras appear on screen helps ...

Administrator’s Guide for Polycom HDX Systems 7 - 8 Screen Savers Adding Screen Saver Text You can customize the Polycom HDX system to display text when the system is in sleep mode. For instance, you can display on-screen instructions to assist users with what steps they should take next. To enter s...

System Location, Appearance, and Tones 7 - 9 Changing the Screen Saver Wait Time To change the screen saver wait time: 1. Go to System > Admin Settings > Monitors > Monitors > > > > . 2. Configure the Screen Saver Wait Time to specify how long the system remains awake during per...

8 - 1 8 Security Screens that Require the Room Password for Access The following illustration shows which screens require the room password. Admin Settings Diagnostics** System Information User Settings System Settings Home Screen Settings Security Location Options General Settings Network LAN Prope...

Administrator’s Guide for Polycom HDX Systems 8 - 2 Configuring Security Options To set passwords and security options: 1. Go to System > Admin Settings > General Settings > Security . 2. Configure these settings on the Security screen: Setting Description Security Mode Specifies whether th...

Administrator’s Guide for Polycom HDX Systems 8 - 4 Setting the Room and Remote Access Passwords You can set the room password to restrict who can configure system Admin Settings using the remote control. You can set the remote access password to restrict who can upgrade the Polycom HDX system softw...

Security 8 - 5 Managing User Access to Settings and Features You can manage user access to settings and features by using passwords and by configuring the system to show only those options you want your users to see. You can allow users to change common user preferences by providing access to the Us...

Administrator’s Guide for Polycom HDX Systems 8 - 6 Configuring Security Mode You can configure Polycom HDX systems to use Security Mode, which provides secure access to the system. Security Mode utilizes TLS, HTTPS, AES, digital signatures, and other security protocols, algorithms, and mechanisms t...

Security 8 - 7 Enabling AES Encr yption AES encryption is a standard feature on all Polycom HDX systems. When it is enabled, the system automatically encrypts calls to other systems that have AES encryption enabled. To enable AES encr yption: ¾ Go to System > Admin Settings > General Settings ...

9 - 1 9 Managing the System Remotely You can configure, manage, and monitor the system from a computer using the system’s web interface. You can also use SNMP or the API commands. • The Polycom HDX Web Interface requires only a web browser. • SNMP requires network management software on your network...

Administrator’s Guide for Polycom HDX Systems 9 - 2 To access the system using the Polycom HDX web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s host name or IP address (for example, http://10.11.12.13 ), to go to Polycom HDX web interface. If Se...

Managing the System Remotely 9 - 3 Managing System Profiles with the Polycom HDX Web Interface Administrators managing systems that support multiple applications can change system settings quickly and easily using profiles. You can store a Polycom HDX system profile on a computer as a .csv file usin...

Administrator’s Guide for Polycom HDX Systems 9 - 4 Sending a Message If you are experiencing difficulties with connectivity or audio, you may want to send a message to the system that you are managing.Only the near site can see the message; it is not broadcast to all the sites in the call. To send ...

Managing the System Remotely 9 - 5 Downloading MIBs In order to allow your SNMP management console application to resolve SNMP traps and display human readable text descriptions for those traps, you need to install Polycom MIBs (Management Information Base) on the computer you intend to use as your ...

Administrator’s Guide for Polycom HDX Systems 9 - 6 Keeping your Software Current If you have Internet access and a software key, you can use the web-based Software Update to update the Polycom HDX system software. If you do not have Internet access, your reseller can supply you with the Polycom HDX...

10 - 1 10 Control Devices Configuring Remote Control Behavior You can customize the behavior of the remote control to support the users’ environment. To configure remote control behavior: 1. Go to System > Admin Settings > General Settings > System Settings > Remote Control . 2. Configur...

Administrator’s Guide for Polycom HDX Systems 10 - 2 Configuring the Remote Control Channel ID You can configure the Channel ID so that the remote control affects only one Polycom HDX system, even if there are other systems in the same room. To configure the channel ID for a Polycom HDX system and r...

Control Devices 10 - 3 Connecting Control and Accessibility Equipment The Polycom HDX 9004 provides two serial ports. You can use the RS-232 serial ports to: • Connect a modem and use a closed captioning service • Pass data from a device connected to your system to a device connected to the far site...

Administrator’s Guide for Polycom HDX Systems 10 - 4 Configuring RS-232 Serial Port Settings The Polycom HDX 9004 provides two RS-232 serial ports. 1. Go to System > Admin Settings > General Settings > Serial Port s. 2. Configure these settings: Setting Description RS-232 Mode Specifies the...

11 - 1 11 Statistics and Diagnostics The Polycom HDX system provides various screens that allow you to review information about calls made by the system and to review network usage and performance. Diagnostic Screens The following Diagnostics screens are available on the system and in the web interf...

Statistics and Diagnostics 11 - 3 Call Statistics Diagnostic Screen Description Call Status(system only) Displays call type, data speed, and number dialed for the current call. You can highlight the spheres on this screen to see the number dialed, the relevant status code, and details of any errors....

Statistics and Diagnostics 11 - 5 Network Video Diagnostic Screen Description Near End Loop Tests the internal audio encoders and decoders, the external microphones and speakers, the internal video encoders and decoders, and the external cameras and monitors.Monitor 1 displays the video and plays th...

Administrator’s Guide for Polycom HDX Systems 11 - 6 Audio Reset System Diagnostic Screen Description Speaker Test Tests the audio cable connections. A 473 Hz audio tone indicates that the local audio connections are correct.If you run the test from the system during a call, the far site will also h...

Administrator’s Guide for Polycom HDX Systems 11 - 8 To view and download the CDR via the web interface: 1. On a PC, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13 , to go to the web interface. 3. If prompted, enter admin as the use...

Administrator’s Guide for Polycom HDX Systems 11 - 10 Call Detail Report Archives Calls are added to the CDR until the file size reaches 50 KB, which is equivalent to about 150 calls. The system then automatically archives the CDR and creates a new CDR file. If an archive is already present, the new...

Statistics and Diagnostics 11 - 11 To view and download a CDR archive via the web interface: 1. On a PC, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13 , to go to the web interface. 3. If prompted, enter admin as the user name, and ...

12 - 1 12 Troubleshooting Placing a Test Call When you finish configuring the system, you can use one of the sample numbers in the directory to test your setup. To place a test call: 1. On the Place a Call screen, select Directory . 2. Select Group . 3. Select Sample Sites and highlight a location. ...

Administrator’s Guide for Polycom HDX Systems 12 - 2 Enabling Basic Mode Basic Mode is a limited operating mode that uses H.261 for video and G.711 for audio. It provides administrators with a workaround for interoperability issues that cannot be solved using other methods. The Basic Mode setting st...

Administrator’s Guide for Polycom HDX Systems 12 - 4 Controls Symptom Problem Corrective action The system does not respond to the remote control. No, low, or dead batteries in the remote control. Install four AAA batteries in the remote control. The batteries are installed incorrectly in the remote...

Troubleshooting 12 - 5 Access to Screens and Systems Symptom Problem Corrective action Cannot navigate to Admin screens — System button is not displayed. The home screen is not configured to display the System button. Press the button on the remote and select System at the end of the help message, o...

Administrator’s Guide for Polycom HDX Systems 12 - 6 Calling Cannot manage the system remotely. You have not entered the correct password. Enter the correct user name and remote access password. Note : For web access, the user name is admin , and the default password is the unit’s serial number. Too...

Troubleshooting 12 - 9 Displays Dialing a remote site in calls above some particular speed does not work. (The call progress circles do not turn green, or remain blue after the first channel connects.) The far site may be unable to accept calls above this speed. Go to the Call Status screen. Highlig...

Troubleshooting 12 - 13 Cameras Symptom Problem Corrective action Camera does not pan or tilt. You are attempting to move a camera that does not have pan/tilt/zoom capabilities. Make sure you have selected a pan/tilt/zoom camera. Camera control cable is not connected properly. Check that the camera ...

Troubleshooting 12 - 19 Error Indications Symptom Problem Corrective action The System Information screen shows “waiting” in the IP Video Number field. The LAN is not working. Check the LAN connection. Contact your network administrator. The DHCP server is not available. Contact your network adminis...

Administrator’s Guide for Polycom HDX Systems 12 - 20 Using the Restore Button You can use the hardware restore button on the Polycom HDX system to reset the system in one of these ways: • Restoring configuration—Restores the configuration, which resets most system settings to default values. • Fact...

Troubleshooting 12 - 21 Factor y Restore If the Polycom HDX system will not start up or develops serious problems after a software update, you can use the restore button to restart the system with its original factory software. This operation completely erases the system’s flash memory and reinstall...

A - 1 A System Back Panel Views Polycom HDX 9004 Video Inputs and Outputs Video Inputs 1 and 2: HDCI for camera 1 and camera 2 Video Input 3: BNC for VCR/DVD to play content into calls Video Output 1: BNC and DVI for main monitor Video Output 4: DVI for content display Video Input 4 and 5: DVI for p...

Administrator’s Guide for Polycom HDX Systems A - 2 Polycom HDX 9004 Audio Inputs and Outputs Polycom HDX 9004 Network/Power Inputs and Outputs Polycom Microphone Input Audio Input 1: Phoenix for microphone or line input Audio Output 1: Phoenix for main monitor audio or external speaker system Audio...

B - 1 B Port Usage You may need this information when you configure your network equipment for video conferencing.The following table shows IP port usage. Port Function 23 (Telnet) For diagnostics 24 Polycom API 80 (HTTP) Pulling Polycom HDX system, Polycom VSX system, ViewStation, and VS4000™ infor...

C - 1 C PathNavigator Errors and Q.850 Cause Codes PathNavigator Error Codes The following table lists PathNavigator error codes. Code Cause Description 150 No Network Resources The network does not have enough resources to complete your call. Try calling at a lower rate, or try the call again later...

D - 1 D Codes for Remote Control Recording Device Buttons The following tables list codes for programming the Polycom remote control to control specific recording devices. For information about how to program these codes into the remote control, refer to Configuring the Remote to Control a Recording...

Administrator’s Guide for Polycom HDX Systems D - 2 DVD Recorder Codes Kenwood 1000, 1005 LG 1012, 1027 Loewe 1090, 1096 Magnavox 1001, 1019, 1096 Marantz 1096 Mitsubishi 1002, 1025, 1081 Panasonic 1000, 1045, 1046 Philips 1001, 1019, 1089, 1090, 1091, 1092, 1093, 1094, 1096 Pioneer 1003, 1009, 1016...

Codes for Remote Control Recording Device Buttons D - 3 VCR Device Codes Mitsubishi 1081 Panasonic 1000, 1045, 1046 Philips 1089, 1091, 1092, 1093, 1094 Pioneer 1016, 1085 Samsung 1000, 1010 Sony 1050, 1053, 1054 Toshiba 1086 Zenith 1027 Brand Code(s) Bush 1097, 1111, 1117, 1119, 1124 Changhong 1109...

Codes for Remote Control Recording Device Buttons D - 5 PVR Device Codes Brand Code(s) ABS 1164 Alienware 1164 CyberPower 1164 Dell 1164 DirecTV 1126 Gateway 1164 Hewlett Packard 1164 Howard Computers 1164 HP 1164 Hughes Network Systems 1126 Humax 1126 Hush 1164 iBUYPOWER 1164 JVC 1141 Linksys 1164 ...

E - 1 E Multipoint Dialing Speeds The following table shows the maximum allowable dialing speeds for the number of sites, including the main site, in a call. Number of Sites in a Call With BRI Lines With T1 PRI Lines With E1 PRI Lines H.323/SIP Number of Lines Max Speed for Each Site in kbps Max Spe...

Regulatory Notices - 1 Regulatory Notices Important Safeguards Read and understand the following instructions before using the system: • Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. • Only use electrical extension cords with a curr...

Index – 1 Index Numerics 6 Mbps MP option key 6-3 A access allowing 7-4 , 8-3 , 8-5 levels 7-3 , 8-5 limiting 1-4 , 6-5 , 7-3 , 7-4 , 8-2 , 8-3 , 8-4 , 8-5 remote 1-4 , 8-3 adapter, null modem 5-8 Address Displayed in Global Directory (setting) 2-13 addresses directory, displaying 2-13 displaying 7-...