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Page 2 - ii; Global Management System User’s Guide; Copyright

ii Global Management System User’s Guide Copyright © 2003 Polycom, Inc. All rights reserved.No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprodu...

Page 3 - Table of Contents; System Management

iii Table of Contents Global Management System User’s Guide 1. Getting Started What’s New ..................................................................................................................2 System Requirements .............................................................................

Page 4 - Account Management

iv Table of Contents Global Management System User’s Guide 4. Software Update Software Update Console .........................................................................................64 How to perform a Software Update......................................................................65So...

Page 6 - Global Management System can:; Perform remote software management for SoundStation VTX 1000.; About this Guide; Getting Started; Conventions used; in Global Management System.

1 1 Chapter 1 Getting Started Global Management System User’s Guide Welcome to Polycom® Global Management System™, a client/server software tool designed to enable and support centralized management of your enterprise-wide video communications network. Global Management System can: • Manage and upda...

Page 7 - What’s New

2 Chapter 1 Getting Started Global Management System User’s Guide What’s New? • Full support for VSX3000 and V500 • Support for VTX 1000 conference phones • VSX Group as the device type has been changed to V-Series. This new device type also includes VSX3000 and V500. What’s New

Page 8 - Server Requirements; System Requirements

3 Chapter 1 Getting Started Global Management System User’s Guide Server Requirements • 650MHz Intel® Pentium® III or compatible • 128MB RAM (256MB recommended for Windows® 2000 Server) • At least 300MB free hard-drive space • One of the following: Windows 2003 Server Windows 2000 Server or Advanced...

Page 10 - Steps to Deploying Global Management System; is a separate step from Product Activation.; Before You Begin

5 Chapter 1 Getting Started Global Management System User’s Guide Steps to Deploying Global Management System 1. Activate your license. This can be accomplished on the Product Activation page, http://extranet.polycom.com. For more information, refer to the Licensing section in this User Guide. This ...

Page 11 - Endpoint setup; ViewStation Support; Connect ViewStations to the LAN; ViaVideo Support; Make sure the PC is connected to the LAN.; For SoundStation VTX 1000 Support:; Upgrade SoundStation VTX 1000 Software to release 1.30 or later.; NOTE

6 Chapter 1 Getting Started Global Management System User’s Guide Endpoint setup V-Series Make sure the unit is connected to the LAN and is turned on. V-Series will auto detect LAN prop-erties and provide guidance in setting up this feature. ViewStation Support For Global Management System to fully ...

Page 12 - latest modem drivers are installed by downloaded them from -

7 Chapter 1 Getting Started Global Management System User’s Guide Before You Begin • Install at least 1 Rapidport multi-port modem on the Global Management System Server. Upon installation of the modem with the installation CD provided, be sure that the very latest modem drivers are installed by dow...

Page 13 - Installing Global Management System; Guidelines for Installation; Installation Instructions

8 Chapter 1 Getting Started Global Management System User’s Guide Installing Global Management System The software must be installed on a unit which will serve as the server. To install and uninstall this program, you must have administrative privileges for the server onto which Global Manage-ment S...

Page 14 - Installing the Polycom Datastore; Figure 1.2 Polycom Installer > MSDE Prompt; MSDE Login

9 Chapter 1 Getting Started Global Management System User’s Guide Installing the Polycom Datastore The Polycom Datastore is a data repository for Global Management System. The Polycom Datastore also requires MSDE as its database program. If an older version of MSDE is not installed or found on this ...

Page 15 - Licensing

10 Chapter 1 Getting Started Global Management System User’s Guide You may specify a different port if the default port is already in use by another application. If you are certain the selected port is free and yet the Port Test continues to fail, you may force the Polycom Datastore to sue the selec...

Page 16 - Global; Default Web Page

11 Chapter 1 Getting Started Global Management System User’s Guide Installation Instructions Installing Global Management System You will be asked to respond to the following.A. Accept End User License Agreement.B. Enter Manager URL.C. Choose Default Web Page Manager URL The Manager URL is what the ...

Page 17 - Figure 1.6 Installation > Default Web Page; Installation Type; Click on

12 Chapter 1 Getting Started Global Management System User’s Guide Installation Instructions Figure 1.6 Installation > Default Web Page Installation Type Standard installation will install Global Management System on the default drive using the following directory drive:”\Program files\[Polycom f...

Page 18 - Overview; Adding more Licenses; Licensing Information

13 Chapter 1 Getting Started Global Management System User’s Guide Overview Global Management System Licenses are based on the number of subscribed endpoints. Global Management System is a software application that enables the user to enter as many license keys needed to manage endpoints within a vi...

Page 19 - Product Activation; Figure 1.7 Polycom Resource Center > Product Activation page; Generate; number and key code for future use.; Adding additional license seats

14 Chapter 1 Getting Started Global Management System User’s Guide Product Activation Proper licensing is necessary to operate Global Management System. In order to activate Global Management System, all license numbers must be activated and converted into a key code. First time Installation 1. Laun...

Page 20 - Applying the key code in Global Management System; Figure 1.8 Configuration > License Authentication

15 Chapter 1 Getting Started Global Management System User’s Guide Licensing Information Click Generate after entering each license number. When applying the configurator key codes into Global Management system, use the last key code generated because this will contain the cumulative number of seats...

Page 21 - Premier Service

16 Chapter 1 Getting Started Global Management System User’s Guide Licensing Information Premier Service Global Management System comes with an initial 90-day warranty entitling the customer to maintenance support including software updates (bug fixes), as well as software upgrade (new feature) rele...

Page 22 - Introduction; Hardware; Operating System; TIP; Installation and Configuration Tips

17 Chapter 1 Getting Started Global Management System User’s Guide Introduction In order to achieve maximum performance and proper operation of Global Management System, the server upon which it is installed must be configured correctly. The following guidelines aids in configuring a Windows 2000 or...

Page 23 - Service Pack Installation: Windows 2000 Service Pack 3; Protocol; Software; Don’t configure a proxy server in Internet Explorer

18 Chapter 1 Getting Started Global Management System User’s Guide The server should not be configured with multiple IP addresses. If the machine is dedicated to hosting Global Management System as is recommended, a single IP address is adequate. Having multiple IP addresses will complicate the Glob...

Page 24 - Internet Information Services; Keep the machine in an IT operations facility

19 Chapter 1 Getting Started Global Management System User’s Guide configuration script and Use a proxy server are not checked. If any of these settings is enabled, uncheck it, click OK and reboot the server to insure that the new settings take effect. Internet Information Services Global Management...

Page 25 - Accessing the Global Management System Console; To access from the server console; To access from the client; Launch Internet Explorer, type the following:; Logging on

20 Chapter 1 Getting Started Global Management System User’s Guide Accessing the Global Management System Console To access the Global Management System console user interface from the server or the client, open Internet Explorer and enter the IP address or name of the server that hosts the Global M...

Page 26 - Logging on to Global Management System; admin

21 Chapter 1 Getting Started Global Management System User’s Guide Logging on to Global Management System User name: admin (This is the default user name.) Password: blank as in no characters (Upon initial login, the system will immediately require a change in the password to something containing ch...

Page 27 - Feature summary; System Management; Product Overview

22 Chapter 1 Getting Started Global Management System User’s Guide The program’s default page is the System Management page. The main navigation on the left hand side of the screen provides easy access to all of the sections of Global Management System. Figure 1.10 Global Management System product o...

Page 28 - Feature summary continued; Provisioning; Set up accounts used to track video calls; Reports; Chapter 1 Getting Started

23 Chapter 1 Getting Started Global Management System User’s Guide Feature summary continued Provisioning Push new configuration settings to a group of Polycom group video endpointsCreate separate profiles tailored to different Polycom group video endpoints Account Management Set up accounts used to...

Page 29 - Features

24 Chapter 1 Getting Started Global Management System User’s Guide Product Overview The table below shows which Global Management System features support which devices. Features ViewStation,FX and EX, V-Series ViaVideo iPower VTX 1000 MGCPathNavigatorWebCommander OtherDevice System Management X X X ...

Page 30 - System Management Overview; Figure 2.1 System Management

25 Chapter 2 System Management Global Management System User’s Guide System Management Overview The System Management window provides a list of Polycom endpoints and third party devices connected to the network. Management of your Video Communication network begins here. Global Management System ena...

Page 31 - the ViewStation, ViaVideo or iPower user; System Management Console

26 Chapter 2 System Management Global Management System User’s Guide Overview • The System status of listed endpoints can be seen at a glance• Search for, add and delete systems to/from your network • Remotely administer a system using the Manage System button • Send Message button allows for commun...

Page 32 - Column header

27 Chapter 2 System Management Global Management System User’s Guide The table below details what the icons represent for each column in the System Management Page. Column header Description Global Management System Connectivity Status Green network icon - Indicates that Global Management System can...

Page 35 - Modifying the System List; Removes a system from the database; Searching for Systems; If desired, uncheck the device type that does not require search.

30 Chapter 2 System Management Global Management System User’s Guide Modifying the System List The utility buttons on the right hand side of the screen allow you to change the information in the system list. Search Search for systems on the network which have not been added to the database. After pe...

Page 36 - Adding a System; . The System Management window will refresh and the device name and

31 Chapter 2 System Management Global Management System User’s Guide Modifying the System List Adding a System Use this feature to add Polycom video endpoints, SoundStation VTX 1000 conference phone endpoints, and management programs or other (third party) device to the Global Management System data...

Page 38 - Editing a System; Select an Endpoint and click on; Edit System

33 Chapter 2 System Management Global Management System User’s Guide Modifying the System List Editing a System Normally, the Global Management System automatically detects IP address changes for ViewStations and ViaVideos and updates its database with the new information. However, certain circumsta...

Page 39 - Deleting a System; . The Delete System dialog box appears which states, “Are you; Yes

34 Chapter 2 System Management Global Management System User’s Guide Modifying the System List Deleting a System When a system is deleted from the Global Management System database, it is still connected to the network but is no longer being managed via Global Management System, (except SoundStation...

Page 40 - Acknowledge Help; Other System Management Functions

35 Chapter 2 System Management Global Management System User’s Guide Acknowledge Help Clears help icon and sends a message to the user Send Message Sends a message to the ViewStation or ViaVideo Manage System Launches management web page for the selected device Below is a table showing which buttons...

Page 41 - Manage System; System Information > Setup > Global Services > Global Management; iPower

36 Chapter 2 System Management Global Management System User’s Guide Manage System Polycom Video Endpoints Polycom video endpoints have an embedded web server that allows you to manage the unit from a remote PC on the same local area network. Any endpoint can be managed by calling up it’s IP address...

Page 42 - MGC

37 Chapter 2 System Management Global Management System User’s Guide IPower cont. After launching WebRemote, the password has to be manually entered. This is the administrator password on the iPower system. If you are already logged in to a Windows domain account that has administrator privileges on...

Page 43 - System Information Window

38 Chapter 2 System Management Global Management System User’s Guide This window contains information specific to the device selected in the System list. Below is a screenshot of System Information tabs for a ViewStation. Figure 2.3 System Management Tabs Detailed information regarding the tabs for ...

Page 44 - Global Directory

39 Chapter 3 Global Directory Global Management System User’s Guide The Global Directory allows you to manage an enterprise wide address book server that can support ISDN and IP dialing. With automatic video endpoint registration into the Global Directory, dialing information, country codes and dial...

Page 45 - Global Directory Console; Address Book Pull Down Menu; Figure 3.1 Global Directory; Address window

40 Chapter 3 Global Directory Global Management System User’s Guide Global Directory Console Address Book Pull Down Menu The Address Book Menu lists the Address Books created in Global Management System or imported address books from other servers. The default address book is titled “MAIN” unless an...

Page 46 - Multiple Address Books

41 Chapter 3 Global Directory Global Management System User’s Guide Global Directory Console Multiple Address Books Multiple address books can be stored in the Global Directory for different departments, countries, buildings, etc. The accessibility of address books can be configured so to limit acce...

Page 47 - Modifying the Address Book; New Address Books; Creating an address book

42 Chapter 3 Global Directory Global Management System User’s Guide Modifying the Address Book New Address Books Upon installation of the program, the Global Directory will automatically contain a default address book that is accessible by all registered Polycom video endpoints. As long as a video e...

Page 48 - Modifying Addresses in the Global Directory; Dynamic entries

43 Chapter 3 Global Directory Global Management System User’s Guide Modifying Addresses in the Global Directory Modifying addresses in the Global Directory works differently with dynamic entries, static entries and replicated entries. Polycom video endpoints that automatically register their address...

Page 49 - New Addresses; Creating a dynamic entry

44 Chapter 3 Global Directory Global Management System User’s Guide Modifying Addresses in the Global Directory As the administrator, there are three functions that are allowed in modifying Global Directory entries: New Address Creates a static entry in the Global Directory Edit a static address Edi...

Page 50 - Figure 3.2 Global Directory > New Address; For IP

45 Chapter 3 Global Directory Global Management System User’s Guide Modifying Addresses in the Global Directory New Addresses Figure 3.2 Global Directory > New Address For IP IP Address: IP address of video unit E.164 : H.323 alias that this unit can be identified by as a dial string. Rate: The m...

Page 51 - Chapter 3 Global Directory; Determining video call rate for ISDN entries

46 Chapter 3 Global Directory Modifying Addresses in the Global Directory Global Management System User’s Guide New Addresses Determining video call rate for ISDN entries Entering the call rate information when creating a Static entries is relevant for non-Polycom endpoint entries. However, you can ...

Page 52 - Editing Addresses; Editing a dynamic entry

47 Chapter 3 Global Directory Modifying Addresses in the Global Directory Global Management System User’s Guide Editing Addresses Editing a dynamic entry When a dynamic entry is selected, there is no option to edit the contact information. The Edit Address feature functions differently for dynamic e...

Page 53 - Editing a static entry; Correct the information and click on; Update

48 Chapter 3 Global Directory Modifying Addresses in the Global Directory Global Management System User’s Guide Editing Addresses Editing a static entry You can only edit the contact information. Listing a static entry in multiple address books works differently than dynamic address books. This addr...

Page 54 - Deleting an Address; Deleting a Dynamic entry; Highlight Address and click on; Delete Address; . The address will automatically be removed from

49 Chapter 3 Global Directory Modifying Addresses in the Global Directory Global Management System User’s Guide Deleting an Address Dynamic entries can be deleted but if the endpoint is still online, it will re-register within 10 minutes. If the endpoint is offline, then the entry will remain delete...

Page 55 - Information on Importing the Directory; Importing an Address book; Importing and Exporting the Global Directory

50 Chapter 3 Global Directory Global Management System User’s Guide Information on Importing the Directory Click on this button to import a comma-delimited (.csv) address book exported from another Global Directory. Use this feature to share address book information between sites that cannot registe...

Page 56 - Configuration button; General; Set passwords to the Global Directory; LDAP; Configuration settings; ILS; Configuration Settings; Global Directory Configuration

51 Chapter 3 Global Directory Global Management System User’s Guide Configuration button This window shows how the Global Directory password can be set and how to configure your server for ILS and LDAP support. General Set passwords to the Global Directory LDAP Configuration settings ILS Configurati...

Page 57 - Global Directory Password; Figure 3.3 Global Directory > Configuration

52 Chapter 3 Global Directory Global Management System User’s Guide Global Directory Configuration Global Directory Password The Administration Password gives the video endpoints access to the Global Directory and its administration tools. If this password is set on the Global Directory server, the ...

Page 58 - Adding LDAP and ILS Support

53 Chapter 3 Global Directory Global Management System User’s Guide Global Directory Configuration Adding LDAP and ILS Support Support for your Lightweight Directory Access Protocol (LDAP) and Internet Locator Server (ILS) server is a new feature and poses many advantages. LDAP support can be used i...

Page 59 - Figure 3.4 LDAP Representation

54 Chapter 3 Global Directory Global Management System User’s Guide Global Directory Configuration LDAP Organizations with remote and international campuses will have their local endpoints reporting to a local Global Directory server. Since Global Management System supports LDAP, the Global Director...

Page 60 - Configuring the server for LDAP

55 Chapter 3 Global Directory Global Management System User’s Guide Global Directory Configuration Configuring the server for LDAP 1. From the Global Directory window, select the Configuration button. A pop up window will appear. 2. Two tabs are labeled with ILS or LDAP. Select the LDAP tab. 3. Ente...

Page 62 - Figure 3.5 ILS pictorial representation

57 Chapter 3 Global Directory Global Management System User’s Guide Global Directory Configuration ILS An Internet Locator Server (ILS) server is a directory that stores names, aliases, Email addresses, and IP addresses of registered users. ILS works differently in the replication of directory infor...

Page 63 - Configuring the server for ILS

58 Chapter 3 Global Directory Global Management System User’s Guide Global Directory Configuration Configuring the server for ILS 1. From the Global Directory window, select the Configuration button. A pop up window will appear. 2. Two tabs are labeled with ILS or LDAP. Select the ILS tab. 3. Enter ...

Page 64 - From the ViewStation’s main screen go to; ViewStation Configuration for the Global Directory

59 Chapter 3 Global Directory In order for a ViewStation to auto register with the Global Directory, the ViewStation must be configured to look up the server. This allows the ViewStation to access and register with the Global Directory. From the ViewStation’s main screen go to : System Info > Adm...

Page 65 - From the iPower web page go to:; Highlight the system of interest in the System list and click on; Directory options > Central and Personal Directories >; Field; Server DNS Name; iPower Configuration for the Global Directory

60 Chapter 3 Global Directory In order for an iPower to auto register with the Global Directory, the iPower must be configured to look up the server. This allows the iPower to access and register with the Global Directory. From the iPower web page go to: Highlight the system of interest in the Syste...

Page 66 - From the ViaVideo web page go to:; Server Name; ViaVideo Configuration for the Global Directory

61 Chapter 3 Global Directory Global Management System User’s Guide In order for a ViaVideo to auto register with the Global Directory, the ViaVideo must be configured to look up the server. This allows the ViaVideo to access and register with the Global Directory without having to be replicated thr...

Page 67 - Admin Settings > Global Services > Directory Servers; Register; Setting Description; V-Series Configuration for the Global Directory

62 Chapter 3 Global Directory Global Management System User’s Guide In order for a V-Series to auto register with the Global Directory, the V-Series must be configured to look up the server. From the V-Series admin interface go to: Admin Settings > Global Services > Directory Servers Field Des...

Page 68 - Software Update

System status column now added Model Type and Software version For determining time zone of endpoint Monitor Status of Software Update Selection Buttons Update Button Leads to page to set Soft Update file path New tab section to get detailed info In the Software Update window, Polycom video endpoint...

Page 69 - The following only applies to a ViewStation model:; Details; Software Update Console

64 Chapter 4 Software Update Global Management System User’s Guide The table below defines what information is displayed with each column header. Column header Description Connectivity Status Green network icon - Indicates that Global Management System can successfully communicate with the system. G...

Page 70 - Chapter 4 Software Update; Updating ViewStation Software; How to perform a Software Update; To cancel Software Update, the endpoint must be in pending status.

65 Chapter 4 Software Update Updating ViewStation Software Global Management System User’s Guide How to perform a Software Update 1. Configure Software Update by setting the file path for each model’s softupdate.exe file. 2. Select endpoints for Software Update. 3. Choose Update . 4. Monitor Status ...

Page 71 - Update Function; Using the radio button, you can then choose to update by either; This is for ViewStation only

66 Chapter 4 Software Update Updating ViewStation Software Global Management System User’s Guide Update Function 1. Choose the option “Now” or “Later”. 2. Click on OK . Now Choosing Now will result in the immediate software update of the selected Polycom video endpoints. Later The Later option allow...

Page 72 - Global Management > Global Management System Setup >

67 Chapter 4 Software Update Updating ViewStation Software Global Management System User’s Guide ViewStation Date/Time Choosing to update your machines by Device Date/Time will update the device at the designated time. If you choose to update by this feature, your device must be configured with the ...

Page 73 - Status

68 Chapter 4 Software Update Updating ViewStation Software Global Management System User’s Guide Status You can validate your Software Updates by viewing the status column in the Software Update window. The following are possible results when proceeding with Software Update. Status Column Descriptio...

Page 74 - Software Update Log

69 Chapter 4 Software Update Updating ViewStation Software Global Management System User’s Guide Software Update Log Every time Software Update is performed, Global Management System creates a log of all the software update events that occur. This log file details the steps to completion for a given...

Page 75 - Cancel Software Update

70 Chapter 4 Software Update Updating ViewStation Software Global Management System User’s Guide Cancel Software Update The cancel feature allows cancellation of the pending Software Updates. This can be done by selecting endpoints you wish to cancel Software Update for. Once the selection(s) is mad...

Page 76 - Configuring Your Server for Software Update; Sets the file path of softupdate.exe; Software Update Configuration

71 Chapter 4 Software Update Global Management System User’s Guide Configuring Your Server for Software Update In the previous version of Global Management System, the location of the Software update executable files on the server had to be specified in Global Management System for this feature to w...

Page 77 - Chapter 5 Provisioning

Provisioning is key to centralized management of your video network. With provisioning, the administrator can simultaneously configure a group of video endpoints from a single location. Provisioning replaces the endpoint’s files by uploading a new set of files that contain different settings. This f...

Page 78 - Provisioning functional buttons; Provision; Provisioning Console

73 Chapter 5 Provisioning Global Management System User’s Guide Here is a screenshot of the provisioning console. Figure 5.1 Provisioning Provisioning functional buttons Provision Click on this button to schedule Provisioning for the endpoints. The scheduler works just like the Soft Update scheduler...

Page 79 - More information about “Status Details” on page 27.

74 Chapter 5 Provisioning Provisioning Console Global Management System User’s Guide Column header Description Connectivity Status Green network icon - Indicates that Global Management System can successfully communicate with the system. Green network icon with log - Global Management system is logg...

Page 80 - How to schedule Provisioning; Select the endpoints by either choosing the; Select All; button or individually clicking on; Provisioning Scheduler

75 Chapter 5 Provisioning Global Management System User’s Guide How to schedule Provisioning 1. Select the endpoints by either choosing the Select All button or individually clicking on each preferred endpoint 2. Click on the Provision button, the Date/Time to provision window will pop up.2. Choose ...

Page 82 - Provisioning Log file

77 Chapter 5 Provisioning Provisioning Scheduler Global Management System User’s Guide Provisioning Log file If Provisioning shows that the system has failed to receive the new settings, a file will be sent to one of the folders below. This log file will detail the steps to completion for a Software...

Page 83 - Provisioning Configurations

78 Chapter 5 Provisioning Global Management System User’s Guide This screen contains a list of profiles that were created and its associated device type. A profile defines pages with fields that can be configured in the endpoint. These are a subset of the fields that appear when the admin screen is ...

Page 84 - Adding a profile; Add; , the Add Configuration Profile window will pop up.; Continue

79 Chapter 5 Provisioning Provisioning Configurations Global Management System User’s Guide Adding a profile Figure 5.3 Provisioning > Provisioning Configurations > Add configuration profile 1. Click on Add , the Add Configuration Profile window will pop up. 2. Choose the Device type from the ...

Page 85 - Add Profile Window

80 Chapter 5 Provisioning Provisioning Configurations Global Management System User’s Guide Add Profile Window Figure 5.4 Provisioning > Provisioning Configurations > Add configuration profile The navigational menu in the main frame corresponds to the Admin Setup page on the endpoint interface...

Page 86 - Add Profile Window cont.; Once the profile configuration is complete, click on the; button on the bottom; Editing a Profile; Editing a profile works in a similar fashion to adding a profile.; Edit; , the Configuration Profile window will pop up.; Save Profile; button on the bottom of the window

81 Chapter 5 Provisioning Provisioning Configurations Global Management System User’s Guide Add Profile Window cont. 3. Enter the necessary information required by the fields. When “Enable this for provisioning” is checked, all items on that page will overwrite information in the current identical f...

Page 87 - Endpoint Administration Setup; ViewStation Provisioning Menu

82 Chapter 5 Provisioning Provisioning Configurations Global Management System User’s Guide Endpoint Administration Setup The following menus mirrors the primary navigation level in the Add Profile window for a V-Series, ViewStation and iPower. Some of the selection items found in the video endpoint...

Page 88 - Account Management

This feature is used to set up accounts to track endpoint usage time. Accounts can be created for a particular group or department. If the account user accesses an endpoint shared by many departments, the usage time can be tracked with the results shown in Call Detail Record. Account Management is u...

Page 89 - Adding an Account; the Account Management screen.; Removing an Account; and browse to the location of the file on the client machine.; Managing Endpoint Accounts; These are the valid characters for use in Account Validation.

84 Chapter 6 Account Management Global Management System User’s Guide Adding an Account 1. Click on Add Account ; a pop up window will appear. 2. Enter the appropriate account name/number and description.3. Click on OK . The screen will reload and the account information entered will appear on the A...

Page 90 - Require Account Number to Dial; Account Configuration

85 Chapter 6 Account Management Global Management System User’s Guide In order for Global Management System to record account usage in Call Detail Record, Account Validation must be configured on the endpoint: System Info > Admin Setup > LAN/H.323 > Global Management > Global Management ...

Page 92 - Calll Detail Record Introduction; The new features that have been added to Call Detail Record are:; Call Detail Record

87 Chapter 7 Reports Global Management System User’s Guide Calll Detail Record Introduction Global Management System will generate call usage reports for each Polycom video endpoint to that server. These reports can be used for billing purposes or for troubleshooting purposes. Call Detail Record has...

Page 93 - Chapter 7 Reports; Call Detail Record for Billing

88 Chapter 7 Reports Call Detail Record Global Management System User’s Guide Call Detail Record for Billing The Call Detail Record Feature can be used to bill back departments for their video usage or, if you are a service provider, customers. Billing back through Call Detail Record is most effecti...

Page 94 - Generating a Call Detail Record; Instructions on creating a report. Details are given below.; Generate Report; Figure 7.2 Call Detail Record > Report Customization Options; Selecting Systems

89 Chapter 7 Reports Call Detail Record Global Management System User’s Guide Generating a Call Detail Record Instructions on creating a report. Details are given below. 1. From the Reports menu, click on “Call Detail Record”. 2. Select Systems for reports 3. Click on Generate Report . 4. Choose opt...

Page 96 - Interpreting the Report; Description

91 Chapter 7 Reports Call Detail Record Global Management System User’s Guide Interpreting the Report Figure 7.3 Call Detail Record > Report The order given here is the same order for both the html report and the .csv report. The table below describes the meaning of each for report interpretation...

Page 97 - Interpreting the Report cont; BW; This field is only available if CDR synchronization is enabled.

92 Chapter 7 Reports Call Detail Record Global Management System User’s Guide Interpreting the Report cont Column header Description Chan. cont. NOTE iPower systems show only 0 or 1 for the number of channels, regardless of the actual number of ISDN channels used in an H.320 calls Providers usually ...

Page 98 - Exporting Call Detail Record; To save Call Detail Record; in the Generate Report window or click on; To CSV; at the

93 Chapter 7 Reports Call Detail Record Global Management System User’s Guide Exporting Call Detail Record Call Detail Record can be saved as a comma-delimited file and imported to a spread sheet program for further analysis. To save Call Detail Record: To save Call Detail Record 1. Click on Generat...

Page 99 - Video Network Status Report; Figure 7.4 Network Status Report; Network Status Report

94 Chapter 7 Reports Global Management System User’s Guide Video Network Status Report The Video Network Status Report summarizes details such as how many systems are online, how many systems are being managed. At the top, the report provides information of the overall management status for the vide...

Page 100 - Video Network Status Repor; Managed

95 Chapter 7 Reports Network Status Report Global Management System User’s Guide Video Network Status Repor t The table below describes which report features support each device type: Feature ViewStation,FX/EX andV-Series ViaVideo iPower Path Navigator MGC Web Commander Other Device Managed X X X X ...

Page 101 - Device Tracing; Enabling Device Tracing; button is clicked on

96 Chapter 7 Reports Device Tracing Global Management System User’s Guide Device tracing provides diagnostic capabilities in Global Management System. Endpoint activity such as the handling of the remote control or gatekeeper communications is logged when device tracing is enabled. If issues are occ...

Page 102 - System Configuration Overview; System Configuration

97 Chapter 8 System Configuration Global Management System User’s Guide System Configuration Overview Changing the server configurations can be found by clicking on the wrench icon in the top right hand corner of your browser window. On this screen, you will find a gateway to different pages where t...

Page 103 - Permission Levels; The levels of permission include:; Group Administration

98 Chapter 8 System Configuration Global Management System User’s Guide Group Administration enables for setting up group permissions. Users of Global Management System can belong to one of the 3 default groups: Administrator, Operator, AR/Billing or a newly created group. Administrator: Has the com...

Page 104 - Chapter 8 System Configuration; Adding a Group; button. A Dialog Box will appear and ask for the required; OK

99 Chapter 8 System Configuration Group Administration Global Management System User’s Guide Adding a Group 1. Click on the Add Group button. A Dialog Box will appear and ask for the required information: name and description. Figure 8.1 Configuration > Group Administration > Add Group 2. Ente...

Page 105 - Save Group; . A dialog box asking for confirmation of your decision to remove; . The screen will refresh with the group removed from the list.

100 Chapter 8 System Configuration Group Administration Global Management System User’s Guide If an item such as System Management is selected, the permission levels are to View, Perform Device Specific Task and Manage Device Configuration. Select the level of access for the specified group. 4. Navi...

Page 106 - Adding a User; User Administration

101 Chapter 8 System Configuration Global Management System User’s Guide On this screen you will be able to add users to access Global Management System. All users have complete access to managing all sections of the program. As the default, the user name: admin can never be deleted from the list. A...

Page 107 - Server Preferences

102 Chapter 8 System Configuration Server Preferences Global Management System User’s Guide On this screen you will find the links for Software Update Configurations, ViewStation Status URL, Database compaction and Email server setting. Software Update Configuration Please refer to page 71 for more ...

Page 108 - Device Specific Configuration; For all Devices

103 Chapter 8 System Configuration Global Management System User’s Guide Device Specific Configuration Select the desired device type from the pull-down menu. For all Devices Polling Global Management System polls the devices it is managing, with a polling period specific for each the device type. T...

Page 109 - For Polycom Video Endpoints; reset the administrative password on the video; For ViewStation only

104 Chapter 8 System Configuration Server Preferences Global Management System User’s Guide Device Specific Configuration For Polycom Video Endpoints Default Password If each video endpoint in your organization has the same administrative password, enter the default password information. This will e...

Page 110 - Device Tracing Configuration

105 Chapter 8 System Configuration Server Preferences Global Management System User’s Guide Device Tracing Configuration This new window will set the configuration parameters for the number of devices that can have data logged at one time. The recommended maximum number of devices to be traced at on...

Page 111 - CDR Maintenance Configuration; - The number of days archived data remains on disk before; CDR Synchronization Configuration; - The time of day that the server will be synchronizing call

106 Chapter 8 System Configuration Server Preferences Global Management System User’s Guide CDR Maintenance Configuration Report configuration enables the user to set the variables for storing CDR data. Archive data older than - How often data is archived and written to disk. At this point, the data...

Page 112 - Email Notification; is a network monitoring and control protocol; Remote Alert Notification

107 Chapter 8 System Configuration Global Management System User’s Guide A Remote Alert Notification system has been implemented for 24/7 troubleshooting. Due to the high mobility of a system administrator’s job, the remote alert notification system can inform the administrator of network errors for...

Page 113 - Adding an Email alert; a new window will pop up.; Save Settings; button to ensure the settings are saved.

108 Chapter 8 System Configuration Remote Alert Notification Global Management System User’s Guide Email Notification Email Notification has been enhanced to be more customizable in alert configuration. This enables the administrator to receive a more tailed remote alert. The category types now matc...

Page 114 - Message

109 Chapter 8 System Configuration Remote Alert Notification Global Management System User’s Guide Email Notification Message Example of Problem System(s) is/are not responding System is off, Network issues, not reachable by IP Connectivity problem Indicates that Global Management System is able to ...

Page 115 - Here’s an example email that is sent when a user requests for help.

110 Chapter 8 System Configuration Remote Alert Notification Global Management System User’s Guide Email Notification Here’s an example email that is sent when a user requests for help. An email of a particular type (i.e., help request) will only be sent once for each status change. For instance, if...

Page 116 - SNMP Configuration; Adding a SNMP alert; be sent out to the SNMP manager.; Save Setting; s button to ensure the settings are saved.

111 Chapter 8 System Configuration Remote Alert Notification Global Management System User’s Guide SNMP Configuration Figure 8.4 Configuration > Remote Alert Notification > Add SNMP Alert The table above shows what type of messages are sent for each device. Adding a SNMP alert 1. Click on Add ...

Page 117 - Notification Configuration

112 Chapter 8 System Configuration Remote Alert Notification Global Management System User’s Guide SNMP Configuration Notification Configuration Message Example of Problem System(s) is/are not responding System is off, Network issues, not reachable by IP Connectivity problem Indicates that Global Ma...

Page 118 - Appendix

Page 119 - Connecting ViewStations to the LAN; press the SELECT button to select it.

114 Appendix Appendix Global Management System User’s Guide Connecting ViewStations to the LAN Make sure that a LAN cable connected from the local area network is connected to the orange connector on the back of your ViewStation. See the ViewStation QuickStart booklet for details. 1. Turn on the Vie...

Page 120 - Enabling Global Management System on the iPower; Enable WebRemote in iPower AdminTools

115 Appendix Appendix Global Management System User’s Guide Enabling Global Management System on the iPower Two items need to be configured in the iPower system before Global Management System can manage the iPower. • Enable WebRemote in the iPower. • Configure the gms_admin user in the Administrato...

Page 121 - Modem Installation for SoundStation VTX 1000 Device Support

116 Appendix Appendix Global Management System User’s Guide Modem Installation for SoundStation VTX 1000 Device Support The Global Management System (GMS) version 6.10 and above, provides Device Support for SoundStation VTX 1000 conference phones. Unlike other devices supported under GMS, SoundStati...

Page 122 - System Information Window - ViewStation; General Tab

117 Appendix Appendix Global Management System User’s Guide System Information Window - ViewStation General Tab This window displays the following System Management information for the selected ViewStation. Field Description System Name Name of ViewStation Host name LAN Host Name IP Address IP Addre...

Page 123 - Interface Tab

118 Appendix Appendix Global Management System User’s Guide System Information Window - ViewStation Interface Tab The type of network connections, associated addresses and network names for the selected ViewStation are revealed in this window. Field Description WAN enabled States whether this ViewSt...

Page 124 - Call Status Tab

119 Appendix Appendix Global Management System User’s Guide System Information Window - ViewStation Call Status Tab On this screen you will find detailed information regarding the video call. Each row represents a channel the ViewStation can potentially use. When the call status ball is green that s...

Page 125 - Network Stats Tab

120 Appendix Appendix Global Management System User’s Guide System Information Window - ViewStation Network Stats Tab This window is only active during a call. The Network Statistics screen describes the video and audio protocols used and the rates at which a call travels over the network and to the...

Page 126 - Advanced Stats Tab; Tx

121 Appendix Appendix Global Management System User’s Guide System Information Window - ViewStation Advanced Stats Tab The Advance Network Statistics screen contains information about the status of a call. It describes how fast audio and video is coming in and going out during a call. The statistics...

Page 128 - Video Tab; Using the ViewStation remote control navigate to:

123 Appendix Appendix Global Management System User’s Guide System Information Window - ViewStation Video Tab Administrators will be able to view video sent and received by the selected ViewStation and con-firm connection. The video window displays updates approximately once every five seconds. The ...

Page 132 - Network Statistics Tab

127 Appendix Appendix Global Management System User’s Guide System Information Window - V-Series Network Statistics Tab This table displays the following Network Statistics information for the selected V-Series . Field DescriptionB1 B2 Tx Clock Rate: Transmission rate Transmission rate Rx Clock Rate...

Page 133 - Advanced Statistics Tab

128 Appendix Appendix Global Management System User’s Guide System Information Window - V-Series Advanced Statistics Tab This table displays the following Advanced Statistics information for the selected V-Series . Field DescriptionTx Rx Audio rate: Audio Rate transmitted Receiving Audio rate Video ...

Page 134 - System Information Window - ViaVideo

129 Appendix Appendix Global Management System User’s Guide System Information Window - ViaVideo General Tab This window displays the following System Management information for the selected ViaVideo. Field Description System Name Name of ViaVideo LAN Host name Computer name entered in your Windows ...

Page 139 - Details Tab; Video

134 Appendix Appendix Global Management System User’s Guide System Information Window - ViaVideo Details Tab The type of network connections, associated addresses and network names for the selected ViewStation are revealed in this window. Video Field Description Color Depth Number of colors set for ...

Page 140 - System Information Window - iPower

135 Appendix Appendix Global Management System User’s Guide System Information Window - iPower General Tab This table displays the following System Management information for the selected iPower. Field Description Site Name Name of iPower unit LAN Host name Computer name entered in your Windows netw...

Page 142 - ISDN voice and VoIP call info is not supported here.

137 Appendix Appendix Global Management System User’s Guide System Information Window - iPower Call Status Tab This table displays the following Call Status information for the selected iPower. On this screen you will find detailed information regarding the video call. All calls are represented by a...

Page 145 - QoS Tab; Management Tab

140 Appendix Appendix Global Management System User’s Guide System Information Window - iPower QoS Tab Quality of Service is a set of components that allows the differentiation and preferential treatment of network traffic. This table displays the following QoS information for the selected iPower. F...

Page 146 - System Information Window - VTX 1000

141 Appendix Appendix Global Management System User’s Guide System Information Window - VTX 1000 General Tab This window displays the following System Management information for the selected VTX1000. Field Description System Name Name of VTX 1000 Phone Number: Phone Number of VTX 1000 Device Serial ...

Page 150 - System Information Window - Other Device

145 Appendix Appendix Global Management System User’s Guide System Information Window - Other Device General Tab Field Description System server status A 3-digit integer result code of the attempt to understand and satisfy the request. 2xx: Success - The action was successfully received, understood,...

Page 151 - System Information Window - Video endpoints; Alerts Tab

146 Appendix Appendix Global Management System User’s Guide System Information Window - Video endpoints Alerts Tab Errors This column will list errors occurring with this system. The possible error types are as follows: Error Types Lost Gatekeeper The video endpoint cannot find the gatekeeper that i...

Page 152 - System Information Window - MGC

147 Appendix Appendix Global Management System User’s Guide System Information Window - MGC Alerts Tab Error System Yes indicates there is a major error occurring with the MGC inherent to the unit itself not stemming from the card. Please consult the MGC Administrator User Guide for troubleshooting ...

Page 153 - ISDN Information; Service Profile Identifiers

148 Appendix Appendix Global Management System User’s Guide ISDN Information Service Profile Identifiers Service Profile Identifiers (SPIDs) are only allocated by service providers in the United States and Canada. Service providers in these markets create a service profile based on which ISDN featur...

Page 154 - ISDN Cause Codes; Cause Description

149 Appendix Appendix Global Management System User’s Guide ISDN Cause Codes Cause Code Cause Description Definition 1 Unassigned number The switch received the sent ISDN number in the correct format; however, no destination equipment uses the number. 2 No route to specified transit network The ISDN...

Page 158 - ViewStation Admin Setup Menu; General Setup

153 Appendix Appendix Global Management System User’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: General Setup General Setup ViewStation Field Type Meaning Auto Answer Checkbox option Checked - Enables the ViewStation answer incoming calls automatically Allow Dialing Checkbox o...

Page 159 - Gatekeeper

154 Appendix Appendix Global Management System User’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: H.323 Gatekeeper ViewStation Field Type Meaning Use Gatekeeper Radio Button Used to enable, disable or configure an H.323 gatekeeper Gatekeeper Address User Defined V...

Page 160 - QoS

155 Appendix Appendix Global Management System User’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: H.323 QoS ViewStation Field Type Meaning Used Fixed Ports Checkbox option Checked - Specifies the fixed ports assigned to ViewStation when working with a firewall TCP...

Page 161 - Global Address; Server; Server IP Address; Preferences; Radio Button

156 Appendix Appendix Global Management System User’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Address Server ViewStation Field Type Meaning Server IP Address User Defined Value IP address for the Global Directory server Server Password User Defined Valu...

Page 162 - Advanced Preferences; Preferred Alias

157 Appendix Appendix Global Management System User’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Address Advanced Preferences ViewStation Field Type Meaning Primary Call Type Choice Drop Down Menu The default call type for address book entries with multipl...

Page 163 - Dialing Rules 1

158 Appendix Appendix Global Management System User’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Address Dialing Rules 1 ViewStation Field Type Meaning Number of Digits in Extension User Defined Value Sets the number of digits in the dialing extension. Usu...

Page 164 - Global Management; GMS Setup; Daylight Savings Time Checkbox; Global Management Server URLs

159 Appendix Appendix Global Management System User’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Management GMS Setup ViewStation Field Type Meaning Time Difference from GMT Drop Down Menu Time difference from where the ViewStation is installed and Greenwi...

Page 165 - Contact Information

160 Appendix Appendix Global Management System User’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Management Contact Information ViewStation Field Type Meaning Contact Person User Defined Value The name or title of the person who operates the Global Managem...

Page 166 - ViewStation Field; Sound Effects Volume User Defined

161 Appendix Appendix Global Management System User’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: Phone/Audio Phone/Audio ViewStation Field Type Meaning Mute Auto Answer Calls Checkbox option Checked - The ViewStation will automatically place the Microphone Pod in Mute when an i...

Page 167 - Cameras

162 Appendix Appendix Global Management System User’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: Video / Camera Cameras ViewStation Field Type Meaning Snapshot Camera Radio Buttons Select the camera used for snapshots. 1 The ViewStation will use camera number 1 for snapshots. 2...

Page 169 - Security; Admin Password; This password does not affect soft

164 Appendix Appendix Global Management System User’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: Security Security ViewStation Field Type Meaning Admin Password User Defined Value The password used to access the ViewStation web interface screen. Meeting Password User Defined Va...

Page 170 - V-Series Admin Setup Menu; General Settings; System Settings

165 Appendix Appendix Global Management System User’s Guide V-Series Admin Setup Menu System Info :: Admin Setup :: General Settings System Settings V-Series Field Type Meaning Maximum Time in Call User Defined Field Maximum number of minutes allowed for call length. Allow Mixed IP and ISDN calls Ch...

Page 171 - Home ScreenSettings

166 Appendix Appendix Global Management System User’s Guide V-Series Admin Setup Menu System Info :: Admin Setup :: General Settings Home ScreenSettings V-Series Field Type Meaning Dialing Display Pull down menu Dialing entry field - Includes the dialing entry field on the Home screen.Display Marque...

Page 173 - IP Network

168 Appendix Appendix Global Management System User’s Guide V-Series Admin Setup Menu System Info :: Admin Setup :: Video Network :: IP Network H.323 Settings V-Series Field Type Meaning Enable IP H.323 Checkbox option Checked - Enables IP dialing. Display H.323 extension Checkbox option Checked - D...

Page 174 - Firewall

169 Appendix Appendix Global Management System User’s Guide V-Series Admin Setup Menu System Info :: Admin Setup :: Video Network :: IP Network Firewall V-Series Field Type Meaning Fixed Ports Checkbox option Checked: Enables the use of fixed ports on this system. Fixed TCP ports lower limit User De...

Page 175 - ISDN BRI Protocol; ISDN Switch Protocol; Call Quality; Preferred Line Speeds; Preferred Line Speeds

170 Appendix Appendix Global Management System User’s Guide V-Series Admin Setup Menu System Info :: Admin Setup :: Video Network :: ISDN BRI Protocol ISDN BRI Protocol V-Series Field Type Meaning Enable ISDN H.320 Checkbox option Checked - Enables ISDN dialing. Number of ISDN Channels to Dial in Pa...

Page 176 - Global Services; Directory Servers

171 Appendix Appendix Global Management System User’s Guide V-Series Admin Setup Menu System Info :: Admin Setup :: Global Services Directory Servers V-Series Field Type Meaning Global Directory (GDS) User Defined Field IP address for the Global Directory server Register Checkbox Checked -Enables th...

Page 177 - Monitors

172 Appendix Appendix Global Management System User’s Guide V-Series Admin Setup Menu System Info :: Admin Setup :: Monitors Monitors V-Series Field Type Meaning Monitor 1 Pull Down Menu Monitor 2 Pull Down Menu PIP Pull Down Menu The PIP (Picture in Picture) allows the near site to adjust near-came...

Page 178 - Primary Camera

173 Appendix Appendix Global Management System User’s Guide V-Series Admin Setup Menu System Info :: Admin Setup :: Cameras Cameras V-Series Field Type Meaning Far Control of near camera Checkbox option Specifies whether the far site can control the position of the near-site camera. When this option...

Page 179 - Audio Settings

174 Appendix Appendix Global Management System User’s Guide V-Series Admin Setup Menu System Info :: Admin Setup :: Audio Settings Audio Settings V-Series Field Type Meaning Sound Effects Volume Pull Down Menu Sets the volume level of the ring tone and user alert tones. Incoming Video Call Pull Down...

Page 181 - LAN Properties

176 Appendix Appendix Global Management System User’s Guide V-Series Admin Setup Menu System Info :: Admin Setup :: LAN Properties LAN Properties V-Series Field Type Meaning Connect to my LAN Checkbox option Specifies whether the system is part of the LAN. Allow IP calls User Defined Field Enables t...

Page 182 - Auto

177 Appendix Appendix Global Management System User’s Guide WINS Server User Defined Field or Auto Populated with DHCP Displays the WINS server currently assigned to the system. If the system does not automatically obtain a WINS server IP address, enter one here. WINS Resolution Checkbox option Send...

Page 183 - Dialing Rules

178 Appendix Appendix Global Management System User’s Guide V-Series Admin Setup Menu System Info :: Admin Setup :: Global Services Dialing Rules V-Series Field Type Meaning Number of Digits in Extension User Defined Value Sets the number of digits in the dialing extension. Usually applies to system...

Page 184 - Account Validation

179 Appendix Appendix Global Management System User’s Guide V-Series Admin Setup Menu System Info :: Admin Setup :: Global Services Account Validation V-Series Field Type Meaning Require Account Number to Dial Checkbox option Checked - Enables account validation feature. Prompts user to enter an acc...

Page 185 - iPower Admin Setup Menu; Call Preferences; Automatic Answer

180 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: General :: Call Preferences Automatic Answer iPower Field Type Meaning Answer incoming video calls automatically Check box Checked - Enables the ViewStation answer incoming calls automatically Mute aud...

Page 186 - Logon and Security; Logon; Radio button

181 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: General :: Logon and Security Logon iPower Field Type Meaning Standard Windows Logon Radio button Lets users log on by entering the user name and password for a local Windows user account, a Windows do...

Page 188 - Logoff and Standby; Logoff; Check box; Standby

183 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: General :: Logoff and Standby Logoff iPower Field Type Meaning Show logoff reminder after call Check box Specifies that the system should remind the user to log off at the end of each call. Log off aut...

Page 189 - Monitor; Use second monitor

184 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: General :: Monitor Monitor iPower Field Type Meaning Use second monitor Check box Check the box if your system uses a second monitor. The system automatically sets the second monitor’s type (NTSC or PA...

Page 190 - ISDN Configuration; Configuration

185 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: ISDN :: ISDN Configuration Configuration iPower Field Type Meaning Allow ISDN calls on this system Check box Check this box to allow ISDN calls to be made to and from this system. Advanced ISDN Configu...

Page 191 - ISDN Bandwidth; Bandwidth

186 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: ISDN :: ISDN Bandwidth Bandwidth iPower Field Type Meaning Standard Radio button Rate used when a user chooses Standard as the bandwidth for a call. Premium Radio button Rate used when a user chooses P...

Page 192 - IMUX Setup

187 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: ISDN :: IMUX Setup IMUX Setup iPower Field Type Meaning IMUX type Pull Down menu NoneThe external network device does not use rate codes, or users prefer to dial the code themselves.DICA OASISThe syste...

Page 193 - Gateway Setup; Set as Default

188 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: ISDN :: Gateway Setup Gateway Setup iPower Field Type Meaning Use gateway for outgoing ISDN and voice calls Pull Down menu Specify whether to use a near-end gateway as the default for all outgoing call...

Page 194 - LAN Configuration; Gatekeeper setup; Gatekeeper Setup

189 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: LAN :: LAN Configuration LAN Configuration iPower Field Type Meaning Allow LAN (H.323) calls on this system Check box Lets the system make LAN calls, provided there is a LAN connection and TCP/IP has b...

Page 195 - LAN Bandwidth; Outgoing Call Bandwidth

190 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: LAN :: LAN Bandwidth Outgoing Call Bandwidth iPower Field Type Meaning Standard Pull down menu Bandwidth used when the user chooses to make a call at the Standard rate. Premium Pull down menu Bandwidth...

Page 196 - Audio Preferences; Encoding law for G.711

191 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: Audio :: Audio Preferences Audio algorithm for ISDN (H.320) and LAN (H.323) calls iPower Field Type Meaning Audio algorithm for ISDN calls Pull down menu Please refer to the iPower administrator guide ...

Page 197 - Video Preferences; Video Algorithm

192 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: Video :: Video Preferences Video Algorithm iPower Field Type Meaning Video algorithm for ISDN calls Pull down menu This video algorithm determines the encoding law used on calls over an ISDN network. F...

Page 198 - Main Camera to Use; Cameras and Video Sources; Settings

193 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: Video :: Cameras and Video Sources :: Main Camera Main Camera to Use iPower Field Type Meaning Standard main camera Radio button Standard main camera refers to the camera that is attached to the front ...

Page 199 - Camera Control and VCR; Camera Control

194 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: Video :: Camera Control and VCR Camera Control iPower Field Type Meaning Allow far-end sites to control the camera on this system Check box Lets participants at the other site move your camera, if thei...

Page 200 - Directory Options; Central Directory and Server Settings; Central Directory Server Settings

195 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: Directory :: Directory Options Directory Options iPower Field Type Meaning Local Directory (store on system) Radio button Specifies that users can make calls from a directory located on this system. Ce...

Page 201 - File Transfer; Readiness Monitoring; Components to Monitor

196 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: Utilities :: File Transfer File Transfer iPower Field Type Meaning Allow incoming file transfers during a conference. Check box Allows files to be transferred from another system. Admin Tools :: Utilit...

Page 202 - Network Management

197 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: Utilities :: Network Management Network Management iPower Field Type Meaning Allow WebRemote Management Check box Allows administrators to configure and manage the system using a web browser. SNMP Setu...

Page 203 - Internal Multipoint; Default Multipoint Preference

198 Appendix Appendix Global Management System User’s Guide iPower Admin Setup Menu Admin Tools :: Utilities :: Internal Multipoint Default Multipoint Preference iPower Field Type Meaning PathNavigator Radio button Uses available multipoint unit registered with PathNavigator Internal Multipoint Radi...

Page 204 - SNMP MIB

199 Appendix Appendix Global Management System User’s Guide SNMP MIB POLYCOM-GMS-MIB DEFINITIONS ::= BEGIN IMPORTS Enterprises FROM RFC1155-SMI OBJECT-TYPE FROM RFC-1212 DisplayString FROM RFC1213-MIB TRAP-TYPE FROM RFC-1215; -- - - - - - - - - -- Global Defines -- - - - - - - - - polycom OBJECT IDE...

Page 207 - applications; The Web Client

202 Appendix Appendix Global Management System User’s Guide Communication Service Ports used for Polycom Management Software applications Communication across the network for Polycom products requires the usage of certain Internet service ports. Global Management System communicates with the web cli...

Page 209 - Global Management System communications with other services

204 Appendix Appendix Global Management System User’s Guide Global Management System to /from Other Devices (EP) Direction Protocol Ports Purpose Global Management System à endpoint HTTP: TCP, Arbitrary port (assigned by admin when adding this device to Global Management System) Monitoring and Manag...

Page 210 - Troubleshooting Guide; Running Global Management System; How do I calculate Greenwich Mean Time offset?; what the GMT offset is at your location.; What is the posting frequency from the video endpoints?; online or offline based on the response string of that device.; Does Global Management System work through the firewall?; allow TCP request from the Global Management System server.

205 Appendix Troubleshooting Guide Global Management System User’s Guide Running Global Management System How do I calculate Greenwich Mean Time offset? Click on date and time in the control panel on your computer. A pull down menu will state what the GMT offset is at your location. What is the post...

Page 211 - Installation; Manager URL

206 Appendix Troubleshooting Guide Global Management System User’s Guide Installation Manager URL During installation I was prompted to enter a URL address for my server, however my server has multiple addresses. Which address do I enter? If the server has multiple IP addresses assigned to it and on...

Page 212 - Call Status

207 Appendix Troubleshooting Guide Global Management System User’s Guide System Management Call Status How can my video endpoint be in a call when the line status shows a red arrow pointing down? If the video endpoint is configured to use both IP and ISDN, it can still make IP calls even if the ISDN...

Page 213 - Search; Yes, as long as the subnets are contiguous.; Adding Systems; This can be caused by:

208 Appendix Troubleshooting Guide Global Management System User’s Guide Search Searches take a long time. How can I decrease the time it takes to search for systems? You can decrease the amount of time Search takes by limiting the range to only the addresses that your endpoints are actually using. ...

Page 214 - Global Management System Server URL on the Management tab.

209 Appendix Troubleshooting Guide Global Management System User’s Guide The endpoint appears in the Global Directory as a registered entry, however it does not appear in the System Management list. Why is the endpoint not listed in the System list? The endpoint probably has the Global Directory Ser...

Page 215 - LOCATION UNSPECIFIED:

210 Appendix Troubleshooting Guide Global Management System User’s Guide Software Update Software Update Now doesn’t work. I get the following status: “Failed”, “Location Unspecified” and “File does not exist” . LOCATION UNSPECIFIED: The softupdate.exe for a specific model indicates that the file wa...

Page 216 - POLYCOM Support

211 Appendix Troubleshooting Guide Global Management System User’s Guide POLYCOM Support If you have any other questions on Global Management System, contact us at: 1.800.POLYCOM or [email protected]

Page 217 - Index

212 Index Index Global Management System User’s Guide tion Window: Details Tab ViaVideo 134 Device Specific Configuration 102, 103–105, 105Device Tracing 23, 33, 102, 105, 96Dynamic Address 17 E Email Configuration 102Email Notification 107, 108–110 Adding an email alert 108Editing an email alert 10...

Page 219 - See

214 Index Index Global Management System User’s Guide SNMP Configuration 111–113 Reports 23, 24, 98 Call Detail Record 86, 87–93Network Status Reports 86, 94–95 Requesting Help 95 S Send Message 35Server Date/Time. See Software Update: Server Date/TimeServer Preferences 23, 97 CDR Synchronization Co...