Page 2 - Trademark Information; Patent Information
© 2010 Polycom, Inc. All rights reserved. Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,...
Page 3 - About This Guide
iii About This Guide This guide explains how to deploy the Polycom VVX 1500 D Business Media Phone in an H.323 environment. In this environment, you will be able to conduct both voice and video calls and conferences.In this guide, you will find everything you need to set up the Polycom VVX 1500 D ph...
Page 5 - Contents
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Supported Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2Unsupported Pho...
Page 7 - Overview; Note
1 - 1 1 Overview This guide provides information for system administrators who want to deploy the Polycom VVX 1500 D Business Media Phone in an H.323 environment. It also describes how to upgrade the phone’s software when it is connected in an H.323 environment. The phone must be running SIP applica...
Page 8 - Supported Phone Features
Deployment Guide for the Polycom VVX 1500 D Phone 1 - 2 Supported Phone Features The following features are supported on the Polycom VVX 1500 D: • Touch screen for data entry • Six line appearances • Place a call (to an extension or H.323 URL) • Hold/Resume • Consultative and blind transfer • Video ...
Page 9 - Unsupported Phone Features
Overview 1 - 3 • Authorized access to a CMA directory • Ability to watch the CMA presence status of CMA contacts Unsupported Phone Features The following features are not supported on the Polycom VVX 1500 D: • Transferring or forwarding H.323 calls • Joining of remaining parties when H.323 conferenc...
Page 12 - Menu
Deployment Guide for the Polycom VVX 1500 D Phone 2 - 2 4. If you choose to manage a group of phones through a provisioning server, you need to: a Set up a provisioning server and download the appropriate files. Refer to Setting Up the Provisioning Server on page 2-11 . b Create configuration files ...
Page 13 - Connecting the Phone to the Network
Setting Up the Polycom VVX 1500 D Phone 2 - 3 c Change the phone’s configuration to use the Polycom CMA system for provisioning. Refer to Enabling Provisioning Using a Polycom CMA System on page 2-18 . Once the VVX 1500 D phone is provisioned by a Polycom CMA system, future phone software upgrades a...
Page 14 - To connect the Polycom VVX 1500 D phone to the network:; Time and Date Display
Deployment Guide for the Polycom VVX 1500 D Phone 2 - 4 To connect the Polycom VVX 1500 D phone to the network: 1. Clamp a ferrite clamp around the cable. 2. Connect the 25-foot Network Cable to the LAN jack on the phone. 3. Connect the other end of the 25-foot Network Cable to an available LAN port...
Page 15 - Browser; App
Setting Up the Polycom VVX 1500 D Phone 2 - 5 Browser The Polycom VVX 1500 D phone supports a full browser. This can be launched by pressing the App key or it can be accessed through the Menu key by selecting Applications . Two instances of the Browser may run concurrently: • An instance with standa...
Page 17 - Transfer
Setting Up the Polycom VVX 1500 D Phone 2 - 7 The following information should be noted: • If the phone has only the H.323 protocol enabled, it cannot be used to answer SIP calls. • If the phone has only the SIP protocol enabled, it cannot be used to answer H.323 calls. • If both SIP and H.323 proto...
Page 18 - Polycom CMA Provisioning; Modifying Phone’s Configuration Using the Web Interface
Deployment Guide for the Polycom VVX 1500 D Phone 2 - 8 Polycom CMA Provisioning Only one phone line associated with a Polycom CMA system can be provisioned on a VVX 1500 D phone, but the line key associated with that line is configurable. For detailed information on configuration file settings, ref...
Page 19 - Submit
Setting Up the Polycom VVX 1500 D Phone 2 - 9 b Enter the phone’s IP address as the browser address.You will be prompted for the web interface username and password.A web page similar to the one shown below appears. c To make changes to the phone’s H.323 settings, select H.323 from the menu tab.A we...
Page 21 - General; Setting Up the Provisioning Ser ver
Setting Up the Polycom VVX 1500 D Phone 2 - 11 j After the reboot is complete, select General from the menu tab. A web page similar to the one shown below appears. k Make the desired configuration changes.For example, under Call Settings (scroll down on page shown above), change the Preferred Protoc...
Page 22 - To set up the provisioning ser ver:; user; password
Deployment Guide for the Polycom VVX 1500 D Phone 2 - 12 To set up the provisioning ser ver: 1. Create a directory to store the application image and the configuration files.For example, C:\test\VVX1500 . 2. Extract all files from the distribution zip file to the newly created directory.Maintain the...
Page 23 - Deploying Phones From the Provisioning Ser ver; Creating a Phone Configuration File; To create a phone configuration file:
Setting Up the Polycom VVX 1500 D Phone 2 - 13 Deploying Phones From the Provisioning Ser ver You can create two configuration files for each phone and one configuration file for all phones in your installation or you can put all configuration parameters into one file. The example below shows one co...
Page 25 - Creating a Master Configuration File; To create a master configuration file:; Downloading the New Configuration; To download the new configuration to the phones:
Setting Up the Polycom VVX 1500 D Phone 2 - 15 Creating a Master Configuration File To create a master configuration file: 1. Create a master configuration file by using the 000000000000.cfg file from the distribution as a template.For example, create 0004f2be80a6.cfg 2. Add contents to the master c...
Page 26 - Locating the Latest Software
Deployment Guide for the Polycom VVX 1500 D Phone 2 - 16 — Loading application — Running < application filename > — Welcome The reboot process will take some time. 2. Ensure that the configuration process completed correctly. For example, on the phone, press the Menu key, and then select Statu...
Page 27 - Downloading New Software to the Phone; Deploying the Phones Using a Polycom CMA System; Disable
Setting Up the Polycom VVX 1500 D Phone 2 - 17 Downloading New Software to the Phone To download the new Polycom UC Software to the phone, you need to: • Extract all files from the distribution zip file as you did in Setting Up the Provisioning Server on page 2-11 . • Verify that the configuration f...
Page 28 - Enabling Provisioning Using a Polycom CMA System
Deployment Guide for the Polycom VVX 1500 D Phone 2 - 18 Enabling Provisioning Using a Polycom CMA System To configure the provisioning ser vice settings on VVX 1500 D phones: 1. Press the Menu key, and then select Settings > Advanced > Admininstration Settings > Network Configuration > ...
Page 29 - Disabling Provisioning by a Polycom CMA System
Setting Up the Polycom VVX 1500 D Phone 2 - 19 000108.554|cfg |2|00|RT|Enterprise Credentials waiting to acquired mutex <0x1b> 000108.554|cfg |3|00|RT|Enterprise Credentials data is valid 0511151128|xmpp |4|00|SetParameters: cfgRtECredentialsGet username <jsmith> domain <dev> 05111...
Page 30 - Checking the Status of the Polycom CMA System; To check the communications status with the Polycom CMA System:; Changing VVX Specific Parameters on the Polycom CMA System
Deployment Guide for the Polycom VVX 1500 D Phone 2 - 20 Checking the Status of the Polycom CMA System To check the communications status with the Polycom CMA System: >> Press the Menu key, and then select Status > CMA . The following figures show examples of the CMS Status page: Changing V...
Page 33 - Calling
3 - 1 3 Troubleshooting the Polycom VVX 1500 D Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the Polycom VVX 1500 D phone in an H.323 environment. The phone can provide feedback in the form of on-screen error messages,...
Page 35 - Upgrading the Polycom VVX 1500 D Phone
Troubleshooting the Polycom VVX 1500 D Phone 3 - 3 Upgrading the Polycom VVX 1500 D Phone Symptom Problem Corrective Action The VVX 1500 D phone will not upgrade when provisioned by a Polycom CMA system. The VVX 1500 D phone is not running Polycom UC Software 3.3.0 . Do the following: • Upgrade the ...
Page 37 - Warning
A - 1 A Configuration Files This appendix provides detailed descriptions of certain configuration files used by the Polycom® UC Software running on the Polycom VVX 1500 D phone. This appendix contains information on: • Master Configuration File ( MAC-address.cfg or 000000000000.cfg ) • Configuration...
Page 38 - Master Configuration File
Deployment Guide for the Polycom VVX 1500 D Phone A - 2 Master Configuration File Master configuration files contain the following XML attributes: • APP_FILE_PATH • CONFIG_FILES • MISC_FILES • LOG_FILE_DIRECTORY • CONTACTS_DIRECTORY • OVERRIDES_DIRECTORY • LICENSE_DIRECTORY For example: Configuratio...
Page 40 - protocol
Deployment Guide for the Polycom VVX 1500 D Phone A - 4 <up/> Edit the up parameter as shown below: • Disable manual protocol routing. <video/> Edit the video parameter as shown below: • Set the call rate to your organization’s desired value. • Set the maximum call rate to your organizat...
Page 43 - Miscellaneous Administrative Tasks; Setting Up an FTP Ser ver; To set up the ser ver:
B - 1 B Miscellaneous Administrative Tasks This appendix provides information that may be required to administer the Polycom VVX 1500 D phone. This includes: • Setting Up an FTP Server For other miscellaneous tasks, refer to the “Miscellaneous Administrative Tasks” appendix of the latest Administrat...
