Mitel 5604 - Manual

About Your Phone 1 About Your Phone This guide contains feature descriptions for both the Mitel 5000 CP and the MiVoice Business . • “Call Handling for MiVoice Business” on page 25 and “Advanced Features for MiVoice Business” on page 29. • “Call Handling for the Mitel 5000 CP” on page 32 and “Advanc...

Mitel 5604 Wireless Handset User Guide 2 The 5604 Standard DECT Handset can be upgraded with the Services, Personal Alarm, and/or DECT Location licences. Figure 1: Caution: The Handset/Headset must be fully charged before starting regular use.

About Your Phone 3 Elements of the Handset 1 Top/Alarm button This button can be used as a short cut to functions; long or double press modes. In the 5604 Personal Alarm license, the button is used as a push button alarm only. 2 LED Indicates incoming call, messaging, low battery, and charging. 3 Ea...

Mitel 5604 Wireless Handset User Guide 4 Features and Functions IMPORTANT: The handset may retain small magnetic objects around the mouth cap or ear cap region. Case The plastic cover parts are made of durable PC/ABS material. Antenna The antenna is integrated inside the handset. Loudspeaker The han...

About Your Phone 5 Chargers Desktop Charger Figure 2: Desktop Chargers There are two desktop chargers available: a basic one that will only charge the handset, and one with advanced functionality to download new software and to synchronize parameters. The handset is fully operational while placed in...

Mitel 5604 Wireless Handset User Guide 6 If configured, any one of up to five predefined emergency numbers can be called, even if the handset or keypad has been locked. Currently, mobile IP phones do not support Enhanced 911 (E911) operation. If emergency services are required, it is necessary to ke...

About Your Phone 7 Use of non-Ascom approved accessories may violate the FCC RF exposure guidelines and should be avoided. Environmental Requirements DECT Handset • Only use the handset in temperatures between 0 o C to +40 o C (32 o F to 104 o F). • Avoid exposing the handset for direct sunlight or ...

Mitel 5604 Wireless Handset User Guide 8 Icons and Text in the Display All functions and settings available to the user are shown as icons and text in the display. The icons and text in the display indicate functions and settings to which you have access. The display normally displays date and time,...

About Your Phone 11 Keys and Buttons Off-hook Key On-hook and On/Off Keys Navigation/Confirmation Key Sound Off Key Mute and PTT Button Key Lock and Upper/Lower Case Key Soft Keys Figure 4: Soft Keys The three soft keys are located just beneath the display. The function of each soft key is indicated...

Mitel 5604 Wireless Handset User Guide 12 In standby mode, the Soft keys can be used for specific functions defined by the user of the handset. Hot Keys Any key "0", "2" - "9" can be set to a Hot Key. A long press on any of these numbers in stand by mode provides a short cut ...

About Your Phone 13 Alphanumeric Keys Figure 5: Available Characters In Standby Mode, and Number Input Mode • A short press on a key enables you to enter the digits “0” - “9” and the characters * and #. • You enter a pause in the number input mode by a long press on the # key. A pause is indicated b...

Mitel 5604 Wireless Handset User Guide 14 Headset If you will use your handset frequently, we recommended you use a headset so you have both hands free. The headset comes in three versions; microphone integrated in the cable, microphone on a boom and hearing protection. In order to achieve optimal a...

Customizing Your Phone 15 Customizing Your Phone Switch the Handset On/Off When the handset is switched off: 1. Press and hold the On-hook key . When pressing the On-hook key, the handset vibrates and the display lights up. 2. A dialog window "Switch on?" appears. 3. Press "Yes" to c...

Mitel 5604 Wireless Handset User Guide 16 You are logged in and will you will see your extension number in the idle display. Log off a Handset 1. Press and hold . 2. When the "Logout?" window appears, press "Yes". If the "Logout in Charger" option is selected, either on the h...

Customizing Your Phone 17 Lock/Unlock the Keypad during a Call To prevent accidentally pressing keys you can lock keys during a call. This is useful when wearing a a headset and a handset attached to a pocket or belt. Lock the Keypad 1. Press . 2. Press "Lock". Unlock the Keypad 1. Press 2. ...

Mitel 5604 Wireless Handset User Guide 18 Using the Loudspeaking Function There are several options to activate the loudspeaking function: • Press a Navigation key, Hot key or Soft key defined as short cut to a Phone call function. When pressing the key, a predefined number is called, see “Short Cut...

Making and Answering Calls 19 Making and Answering Calls Call List 1. Press "Menu", 2. Select "Calls" . 3. Select "Call list". 4. Select a number. 5. Press or the "Call" soft key to dial. The number can be edited before the call is dialed. Press "More" and sel...

Mitel 5604 Wireless Handset User Guide 20 Dial a Number from the Call List 1. Press . 2. Select a number and press or the "Call" soft key to dial. The number can be edited before the call starts. 3. Press "More". 4. Select "Edit number". Dial the Sender of a Message You can c...

Making and Answering Calls 21 Dial a Number from the Company Phonebook 1. Press "Menu". 2. Select "Contacts". 3. Select "Call contact". 4. The local and company phonebook appears in the same list but the company names are indicated by a “Locked entry” icon in front of the nam...

Mitel 5604 Wireless Handset User Guide 22 During a Call If the handset is configured via PDM/Device Manager, it is possible to call a predefined emergency number while the handset/keypad is locked. When calling from a locked handset, it is only possible to access the Microphone on/off function by pr...

Making and Answering Calls 23 The icon indicates a silenced microphone. This means that the other part in an ongoing call cannot hear you. To turn the microphone back on: 1. Press "More". 2. Select "Microphone on". 3. Press "Select". It also possible to turn the microphone of...

Call Handling for MiVoice Business 25 Call Handling for MiVoice Business During a call you may need to use features, such as Hold, Transfer, Conference, Call Swap, Callback, and Call Park. You access these features during a call by pressing the "More" soft key. It displays the "In Call&#...

Mitel 5604 Wireless Handset User Guide 26 You can also use these features by pressing the "R" key on the handset during a call. The following table lists the In-Call menu features and associated feature access code methods. Hold 1. Press the "More" soft key. 2. Select "Hold/Retri...

Call Handling for MiVoice Business 27 Conference To conference in another party while on a call: 1. Press "More" 2. Select "New Call" to put the current call on hold. 3. Dial the number of the third party. 4. Wait for an answer. 5. Press "More". 6. Select "Join". Answ...

Mitel 5604 Wireless Handset User Guide 28 Callback Callback lets you request that the system notify you when a busy extension becomes available. To request a callback when a number/extension is busy: 1. Press "More". 2. Select "Call Back". 3. Press "Select" 4. Press "On-h...

Advanced Features for MiVoice Business 29 Advanced Features for MiVoice Business Calls Figure 7: Calls Menu * Visible if defined in the PDM The following features are available from the Calls, Call Services menu: • Call Forward Tip: These feature descriptions apply to the use of the 5604 Wireless Ha...

Mitel 5604 Wireless Handset User Guide 30 • Call Forward Cancel • Do Not Disturb • Do Not Disturb Cancel • Call Pickup • Call Park Retrieve • Direct/Group Page • Loudspeaker Page To access the Call Services menu: • Press "More". Call Forward To set Call Forwarding: 1. Press "More". 2...

Advanced Features for MiVoice Business 31 To deactivate Do Not Disturb: 1. Press "More". 2. Select "Do Not Dist. Cancel". 3. When you hear a re-order tone, press to hang up. Do Not Disturb is deactivated. IMPORTANT: Do not select an option from the active call menu during any of the ...

Mitel 5604 Wireless Handset User Guide 32 Call Handling for the Mitel 5000 CP During a call you may need to use features, such as Hold, Transfer, Conference, and Call Swap. You access these features during a call by pressing the "More" soft key. It displays the "In Call" menu depicte...

Advanced Features for the 5000 CP 35 Advanced Features for the 5000 CP Calls Figure 9: Calls Menu * Visible if the 5000 CP menu template has been installed on the 5604 Wireless Handset. The default menus reflect the features that operate with MiVoice Business. It may be necessary to re-program the f...

Messaging 37 Messaging Message List The thirty last received messages are stored in a list. The message list is located in the Messaging menu "Inbox". Time and date information is included in the message. Receive a Message Incoming Message for 5604 Services License When a text message is rec...

Mitel 5604 Wireless Handset User Guide 38 Reply to a Message 1. Press “Reply”. 2. Enter message. 3. Press "Send". 4. if required, edit the number. 5. Press "Send". Delete a Message(s) 1. Select "Inbox". 2. Select a message to delete. 3. Press "More". 4. Select "De...

Messaging 39 4. Select a number in the list. 5. Press "Call". Save a Number 1. Select "Inbox". 2. Select a message. 3. Select "View". 4. Press "More". 5. Select "Save number". 6. Select "Work number", "Mobile number", or "Other number"....

Mitel 5604 Wireless Handset User Guide 40 4. Press "Send". 5. Enter the call number. 6. Press "Send" to send the message. Unsent Messages 1. Select in the menu. 2. Select "Unsent" to view the list. 3. Select message to edit/send. 4. Select "Edit", edit text and/or jus...

Messaging 41 7. Select "Send". Delete Message 1. Select in the menu. 2. Select "Sent" to view the list. 3. Select message in the list 4. Press "View". 5. Select "Delete". 6. Select "Yes" to delete the message. Delete/Delete All 1. Select in the menu. 2. Select...

Mitel 5604 Wireless Handset User Guide 42 Receive a Message with Request for Answer In the status bar, a message with request for answer is indicated the same way as an ordinary message, see “Receive a Message” on page 37. In the message list, the message with request for answer is indicated by the ...

Messaging 43 Figure 10: Message Queuing and Priority Message Priority and Call Priority Note: This feature requires settings in the PDM/Device Manager. See the Mitel 5604 Wireless Handset Configuration Guide . The default setting is that the call information dialog always shall be visible in front o...

Mitel 5604 Wireless Handset User Guide 44 Message Indication Repetition By default, when a new message is received/displayed, the LED starts flashing green once and the message alert signal sounds. It is possible to configure the handset to repeat the alert signal for an unread message every 7th sec...

Mitel 5604 Wireless Handset User Guide 46 Colored Messaging You can send colored messages to handsets. The application sending the message determines the color of the message. Colored messaging is useful for categorizing messages. In figure 12, there are two colored messages—a new message, and a rea...

Messaging 47 • Redisplay the message and continue the call to further review and discuss the mes-sage. See Redisplay the Message and Continue with the Call on page 47. • Redisplay the message and terminate the call. See Redisplay the Message and Ter- minate the Call on page 47. Calling a Different P...

Messaging 49 Mobile Data Send Mobile Data You can send user entered data from the handset by pressing a pre-programmed hot key or soft key, or selecting a service. Mobile data can be used for actions such as opening a door, or starting or stopping a machine. The data can either be predefined, or ent...

Mitel 5604 Wireless Handset User Guide 50 Procedure Call When configuring the functions Call services, In Call menu, Contacts, or a shortcut/service to the Phone call function, the data added in these functions is static. When entering the data for the function to be used, it is possible to add a va...

Messaging 51 Voice Mail Receive a Voice Mail When receiving a voice mail, the content of the voice mail notification appears automatically on the screen, and is also indicated by the “Voice mail message” icon in the status bar. If the content of the notification appears, press “Call” to dial the voi...

Mitel 5604 Wireless Handset User Guide 52 Alarm Operation Push-button Alarm You press the red alarm button twice within two seconds to activate the alarm. By default the text “Personal Alarm” appears. The alarm is sent to the alarm centre that distributes it further. After that the handset returns t...

Alarm Operation 53 • A precise location given by the DECT location devices (see the Mitel 5604 Wireless Handset Configuration Guide) . Alarm with Data You must manually define and store the data. To use the function, one soft/hot key/Navigation key in the handset must be defined as a shortcut to the...

Mitel 5604 Wireless Handset User Guide 54 Menu Tree Customizing the Menu Tree You can customize the menu tree, hiding any functions that you do not use. The functions to be hidden are defined in the PDM. See the Mitel 5604 Wireless Handset Configuration Guide . Calls * Visible if defined in the PDM

Mitel 5604 Wireless Handset User Guide 56 Profile This profile does not contain all of the applicable settings.

Menu Tree 57 Messaging * Visible if the number consists of a minimum of 3 digits Services

Mitel 5604 Wireless Handset User Guide 58 Short cuts * Visible if defined in the PDM

Menu Tree 59 Connections You cannot unsubscribe a protected system using the System menu: use the Admin menu or the DECT system.

Menu Tree 61 In Call You access the In Call menu during a call by pressing the "More" soft key. If the handset is configured via PDM/WSM, you can access a particular function in the In call menu directly by pressing the right soft key. The In call function can be used in combination with the...

Mitel 5604 Wireless Handset User Guide 62 Navigate the Menu Figure 13: Main Menu Connections Menu 1. Enter the menu by pressing the “Menu” soft key, or the confirmation button on the Navigation key. 2. Select in the menu, and press the confirmation button or the "Select" soft key. Headsets I...

Navigate the Menu 63 • The IP-DECT system is configured for Easy Registration; see the Mitel IP-DECT Base Station Installation and Operation Guide . • The handset’s extension number and IPEI are registered in the IP-DECT system, see the corresponding manual for the IP-DECT system. • The handset is n...

Mitel 5604 Wireless Handset User Guide 64 3. Select "System". 4. Select "Subscribe". 5. Press "Next". 6. Enter a System name (optional). If no system name is entered, the default name, such as System A or System B, will be used, depending on system name availability. 7. Press...

Navigate the Menu 65 Priority The default order of priority is the order of entered subscriptions. This means that the first subscribed system has the highest priority. You can edit this list and can set the systems in priority by moving them up or down in the list. 1. Select "Priority". 2. ...

Mitel 5604 Wireless Handset User Guide 66 Mute Handset While Charging When you place the handset in the charger it can be muted while it is charging. When it is removed from the charger it will switch on the sound again. 1. Select “In charger”. 2. Select “Sound off”. Loudspeaking (Handsfree) While C...

Navigate the Menu 67 1. Select “In charger”. 2. Select “Message Absence”. Deactivate the Charging Mode 1. Select “In charger”. 2. Select “No action”. 3. Press "Select" to save the setting. Calls Menu 1. Enter the menu by pressing the “Menu” soft key, or the confirmation button on the Navigat...

Mitel 5604 Wireless Handset User Guide 68 Save a Number 1. Press the "More" soft key. 2. Select "Save number". Send a Message 1. Press the "More" soft key. 2. Select "Send message". Delete an Entry from the Call List 1. Press the "More" soft key. 2. Select an ...

Navigate the Menu 69 Push to Talk The Push-to-Talk (PTT) function enables a pre-defined group of mobile staff to participate in a call whereby they all listen to the group's call activity, typically in loudspeaker (Handsfree) mode. Participants press and hold a button in order to speak. For PTT to f...

Mitel 5604 Wireless Handset User Guide 70 Reject a PTT Invitation - Voice Style Press to reject the PTT invitation. The handset will return to the previously shown screen. See also“Re-join a PTT Group” on page 70. PTT Message Style (System/Application Initiated) This mode is typically used in conjun...

Navigate the Menu 71 Call a PTT Group When calling a PTT group, the members in the defined PTT group will receive a PTT invitation as an incoming call (PTT Voice Style). 1. Press "Menu". 2. Select "Calls". 3. Select "PTT groups" 1 . 4. Select a PTT group. 5. Press "Call&#...

Mitel 5604 Wireless Handset User Guide 72 15. Press "Back". 16. Press "Save". Define a Hot Key 1. Select "Hot keys". 2. Select "0", "2" to "9". 3. Select "Function". 4. Press "Select". 5. Select a function from list. 6. Press "Back&...

Navigate the Menu 73 Define the Multifunction or Alarm 1 Button The Multi-function button can be defined with two different functions: a long press activates one function, and a double press activates another function. 1. Select "Multi-function button"/"Alarm button 1 ". 2. Select &#...

Mitel 5604 Wireless Handset User Guide 74 Edit a Service 1. Select a service by using the and on the navigation key. 2. Press "More" 3. Select "Edit". 4. Edit the service parameters. 5. Press "Back". Delete a Service 1. Select a service by using the and on the navigation key....

Navigate the Menu 75 Forward a Message 1. Select "More". 2. Select "Forward". 3. Enter additional text if required. 4. Select "Send" 5. Enter number. 6. Select "Send" to forward the message. Call a Sender 1. Select "View". 2. Select "More". 3. Select &...

Mitel 5604 Wireless Handset User Guide 76 Unsent Messages 1. Select "Unsent" to view the list. 2. Select message to edit/send. 3. Select "Edit", edit text and/or just select "Send". Delete/Delete All 1. Select "More". 2. Select "Delete" or "Delete all"...

Navigate the Menu 77 Profiles Menu You can set up your own profiles for incoming calls, message alerts, vibrating alerts and key sounds. This can be useful when there are many users on the same handset and they want different sound profiles. It can also be used for temporarily settings, for example ...

Mitel 5604 Wireless Handset User Guide 78 Delete a Profile 1. Select a profile from list. 2. Press "More". 3. Select "Delete" from the list. 4. Press "Delete". 5. Press "Yes" to confirm. Edit a Profile 1. Select a profile from list. 2. Press "More". 3. Select ...

Navigate the Menu 79 Contacts Menu The handset has a local phonebook with 250 entries: you can add, delete, or edit names and numbers. The phonebook lists all names in alphabetical order. three numbers can be added for each contact: work number, mobile number, and other number. In addition, you can ...

Mitel 5604 Wireless Handset User Guide 80 10. Press "Back". Different ring signals can be set to distinguish between contacts. Add from the Call List 1. Select "From call list". 2. Select a number. 3. Press "Add". 4. Select a number type. 5. Press "Select". 6. Press &...

Navigate the Menu 81 Central Phonebook In the Central Phonebook it is possible to search by name or number. When the search result is ready you can view contact information, add the number to new contact, or send a message by selecting the "More" soft key. You can also call the number by sel...

Mitel 5604 Wireless Handset User Guide 82 Settings Menu 1. Enter the menu by pressing the “Menu” soft key, or the confirmation button on the Navigation key. 2. Select in the menu. See “Settings Menu” on page 82. Sound and Alert Settings Adjust the Ringer Volume 1. Select "Sound & Alerts. 2. ...

Navigate the Menu 83 Turn the Vibrator On/Off If the vibrator is activated, it will vibrate at incoming call and message. In addition, it is possible to activate the vibrator when receiving a message during a call. See the Mitel 5604 Wireless Handset Configuration Manual . 1. Select "Sound &...

Mitel 5604 Wireless Handset User Guide 84 Keypad Lock Settings The handset keypad can be locked to minimize the risk of accidentally pressing keys or buttons while the handset is not in use. When Automatic key lock is set to "On", the keypad is automatically locked if the handset is out of u...

Navigate the Menu 85 Phone Lock Settings The handset can be protected for unauthorized use by activating the phone lock. The phone lock may be set to: • "On": The handset is automatically locked if not used for the specified automatic lock time or when it is first turned on. • "On in cha...

Mitel 5604 Wireless Handset User Guide 86 Display Settings Screen Saver The screen saver can be set to one of the following settings: • Information: Displays status and identification information while the handset is idle. • Black: The screen is black when the handset is idle. • Black also in call: ...

Navigate the Menu 87 Time and Date Settings The time and date displayed in the handset cannot be changed by the user. The DECT system is solely responsible for keeping the time. The handset also synchronizes with the DECT system time when: • The handset is turned on after having been turned off. The...

Mitel 5604 Wireless Handset User Guide 88 Answering By default the handset uses the Off-hook key when answering calls. You can configure the handset to answer calls automatically (without pressing a key) and can set loud-speaking mode. You can associate the answering behavior with any key. If you se...

Navigate the Menu 89 Change the Menu Language 1. Select “Language”. 2. Select the laungague to be used: Brazilian Português (Brazilian Portuguese), (Czech), Dansk (Danish), Deutsch (German), English, Español (Spanish), Français (French), (Greek), (Hungarian), Italiano (Italian), Nederlands (Dutch), ...

Mitel 5604 Wireless Handset User Guide 90 Advanced Functions Admin Menu The handset has a hidden menu for system administrators. See the Mitel 5604 Wireless Handset Configuration Guide . The Admin menu contains: • Software and hardware information, licence information, IPEI/IPDI, and User ID • DECT ...

System Handling 91 System Handling Software Upgrade and Additional Features You can upgrade the software and features of the 5604 handset using the PDM or the WSM. See the Portable Device Manager (PDM) Installation and Operation Guide or WSM Installation and Operation Guide . Examples of additional ...

Troubleshooting 93 Troubleshooting This section contains information on how to solve common operational problems and warnings you may receive. If you cannot resolve the issue contact your system administrator. If others are experiencing similar problems there may be a system error. Operational Probl...

Mitel 5604 Wireless Handset User Guide 94 Error or Warning Messages Display shows Probable cause Action or comment No access The network is in range but there are no access rights. Switch off the handset and then switch it on again or contact your system administrator. No System. The handset beeps o...

Troubleshooting 95 LED Error Indications See also “LED Indications during Easy Replacement” on page 100. LED is flashing red, quick flash, (100 ms on, 800 ms off) 1. If a third handset, that is another handset than the "old" (the replaced handset) and "new" (the replacement headset) ...

Mitel 5604 Wireless Handset User Guide 96 Operation Notice Accessibility and Voice Quality The base network is not always available. If you do not get in contact with your system, contact your system administrator. For best voice quality, avoid positioning near computer, radio or similar equipment. ...

Maintenance 97 Maintenance Maintenance of Batteries Battery Warnings During a call, only the corresponding battery warning signal will notify the user. The warning signal cannot be silenced during a call. When not in call, the warning signal can be silenced by pressing or . Charge the Battery Place ...

Mitel 5604 Wireless Handset User Guide 98 Figure 16: Easy Replaceable Battery - Unlock the Lid and Remove the Battery Easy Replacement of Handset Easy replacement can be used if a handset needs to be replaced due to, for example, a broken display. The easy replacement procedure is done via the hands...

Maintenance 99 Easy Replacement Procedure During the Easy Replacement procedure, the LEDs of the handset and the charger follow the same LED indications. This means that if the old handset has a broken display, the LED indications on the charger and on the handset can be used to follow the replaceme...

Mitel 5604 Wireless Handset User Guide 100 LED Indications during Easy Replacement The following table shows the LED indications that are used for the 5604 and the charger during the easy replacement procedure. See also “Troubleshooting” on page 93. 4, 5 When the text "Please insert old phone in...

Maintenance 101 Attach the Hinge-type Clip Attach the hinge-type belt clip as described in the illustration below. Figure 18: Screw the Hinge-type Clip into Position Attach the Swivel-type Clip Attach the swivel-type belt clip as described in the illustration below. Figure 19: Screw the Swivel-type ...

Mitel 5604 Wireless Handset User Guide 102 Attach Cover for No Clip Attach the enclosed cover as described in the illustration below when no clip is to be used. Figure 20: Screw the Cover into Position Related Documents • Mitel 5604 DECT Handset Data Sheet • Mitel 5604 Wireless Handset Quick Referen...

Index 103 Index NUMERICS 3rd party 10 A Antenna 4 B Battery 4, 97 low battery 8, 97 C C (Clear) button 11 Call info 10, 30, 36, 54 call priority 43 Call service 10 Calling answered call 10 call a number from the call list 19 dial a number 19 missed call 10 outgoing call 10 quick call by a name in th...