Miele PWM 920 [SD DV DD] - Manual

Contents 5 UK declaration of conformity....................................................................................................... 65 WiFi data protection .................................................................................................................... 66 Data protecti...

Caring for the environment 6 Disposal of the packaging material The packaging is designed to protect the washing machine againsttransport damage. The packaging materials used are selected frommaterials which are environmentally friendly for disposal and cantherefore be recycled.Recycling the packagi...

Warnings and safety notes 7 This washing machine complies with all current local and nationalsafety requirements. Inappropriate use can, however, lead to per-sonal injury and material damage.Read the operating instructions carefully before using the washingmachine. They contain important information...

Warnings and safety notes 8 Appropriate use  The washing machine is only suitable for washing fabrics with a care label stating that they are suitable for machine washing. Anyother applications may be dangerous. The manufacturer cannot beheld liable for damage resulting from incorrect or improper u...

Warnings and safety notes 9 Foreseeable misuse  Never use solvent-based cleaning agents, e.g. those containing benzine, in this machine. Doing so may result in damage to compon-ent parts and create toxic steam and fumes. Risk of fire and explo- sion!  When washing with high temperatures, remember ...

Warnings and safety notes 10 Technical safety  Before setting up the washing machine, check it for any externally visible damage. Do not install or use a damaged washing machine.  The electrical safety of this washing machine can only be guaran- teed when correctly earthed. It is most important th...

Warnings and safety notes 11  For washing machine versions without a separate emergency off switch, there must be a central emergency off button at the place ofinstallation.

Warnings and safety notes 12 Correct use  The maximum dry load size for the PW 912 is 12 kg, for the PWM 916 it is 16 kg and for the PWM 920 it is 20 kg. The maximumrecommended load sizes for individual programmes are given in the“Programme chart”.  Before using the washing machine for the first t...

Warnings and safety notes 13  Dye removers contain sulphur compounds which can cause dam- age such as corrosion. Do not use these products in this washing ma-chine.  Avoid contact of stainless steel surfaces with liquid cleaning and disinfecting agents which contain chlorine or sodium hypochlorite...

Warnings and safety notes 14 Chlorine and component damage  Frequent use of chlorine products increases the risk of damage to components.  The use of substances containing chlorine, such as sodium hypo- chlorite and chlorine bleach in powder form, can result in damage tothe protective layer of sta...

Warnings and safety notes 15 Accessories  Accessory parts may only be fitted when expressly approved by Miele. If other parts are used, warranty, performance and/or productliability claims will be invalidated. Disposing of yourold machine  Ensure that the door locks are unusable when disposing of ...

Description of the machine 16 Models with detergent drawer (WEK) ⑪ ⑥ ⑦ ⑧ ⑨ ⑩ ⑫ ① ② ③ ④ ⑤ ⑧ ⑬ ⑮ ⑭ ⑯ ⑰ ⑱ a Display see “Control panel” b Emergency off switch see “Control panel” c Door handle d Drum door e Four adjustable feet f Detergent drawer g Electrical connection h Cold water connection i Hot wa...

Operation 18 Control panel a Language sensor control    For selecting the current userlanguage.The supervisor language is dis-played again at the end of theprogramme. b Back sensor control    Takes you back one level in themenu. c Touch display d Start/Stop sensor control For starting the wash pro...

Operation 19 Sensor controls and touch display The sensor controls   ,  and Start/Stop and the elements in the display respond to finger tip contact. Every touch of a sensor control isconfirmed with an audible keypad tone. You can adjust the volume ofthe keypad tone or switch it off (see “Supervis...

Operation 20 The display will change to the standard menu for that programme.Extras menu (multiple selection)  11:02    OK Vorwäsche Spülen plus Einweichen Extras  Rinse hold Touch one or several Extras to select it/them. Currently selected Extras are marked orange. To deselect an Extra simply ...

Operation 21 Once a valid number has been entered, the OK  symbol will be high- lighted green. Pull-down menu The following example describes the display for an ongoing washprogramme. The “Programme start – programme end” section de-scribes how to get to this level.  11:02 2:27  Kochwäsche Washing...

Operation 22 Operating a launderette machine The main menu will vary depending on the programming status (see“Supervisor level – Controls”).Shortcuts are the easiest way to operate the machine. Operating staffare unable to change pre-set programmes. Launderette, basic  11:02     Coloureditems M...

Preparing for use 23 Emptying pockets  Empty all pockets.  Damage due to foreign objects. Nails, coins, paper clips, etc. can cause damage to garments andcomponents inside the machine.Check laundry before washing and remove any foreign objects. Load sizes (dry laundry) PWM 912 PWM 916 PWM 920 max....

Preparing for use 24 Loading the washing machine  Switch on the washing machine with the   button.  Pull the door handle to open the drum door.  Unfold the laundry and load loosely into the drum. Mixing both largeand small items gives better wash results and also helps distributethe load evenly ...

Selecting a programme 25 Switching on the washing machine  Press the   control. Selecting a programme  11:02    Programmes Favourites Supervisor Help There are different ways to select a programme.You can select a programme from the Programmes menu.  Touch the Programmes  sensor control.  11...

Selecting programme settings 26 Selecting a load To enable load-specific dispensing, you can specify the load for someprogrammes.  Touch the Weight  sensor control.  Enter a valid value for the load size. The display will change to the Overview  menu. Selecting a temperature You can alter the pre-...

Washing with detergent drawer 27 Adding detergent using the detergent drawer  For standard wash programmes add the powder detergent for themain wash to the   drawer and if desired, add detergent for a pre- wash to the   drawer. Add fabric conditioner to the front of the   drawer.  Add any other...

Washing with detergent drawer 28 Bleaching agents Only use bleaching agents on fabrics with the Δ  symbol on the wash care label. Liquid bleaching agents must only be dispensed through the desig-nated dispenser drawer. The agent will then be dispensed automatic-ally during the second rinse. Liquid b...

Washing with detergent drawer 29 Detergent dispensing Detergent dis-pensing Avoid dispensing more than the required amount as this can cause ex-cessive foaming. - Only use low foaming detergents.- Dispense according to the detergent manufacturer ’s recommenda- tions. The dispensing amount will depen...

Programme start – programme end 30 Starting a programme The programme can be started as soon as the Start/Stop  sensor con- trol is flashing on and off.  Touch the Start/Stop  sensor control. The door will lock (   symbol) and the wash programme will start.  11:02 2:27    Status Time left Wash...

Programme start – programme end 31 Items left in the drum could discolour other items in the next washor become discoloured themselves.Remove all items from the drum.  Check the door seal for any foreign objects. Tip: Leave the door slightly open to allow the drum to dry.  Switch the washing machi...

Timer 32 The timer can be used to select a programme start date, programmestart time or programme end time. This mode is also referred to asdelay start. Setting the timer  Touch the  timer  sensor control.  Select the Finish at , Start in or Start at option.  Set the hours and the minutes and co...

Problem solving guide 33 Power failure during the wash cycle  Switch the machine off.  Switch off at the on-site mains electricity switch.  Close the on-site supply stopcocks for water or steam. To remove the laundry, first the drain valve must be opened manuallyand then the drum door manually un...

Problem solving guide 34  Using a T 40 Torx wrench, turn the release element with the innerhexagon two whole revolutions anti-clockwise (left) . Tip: Pushing on the door at the same time makes it easier to turn the emergency release element. The release element is located opposite the door catch at...

Problem solving guide 35 Customer Service Department In the event of a malfunction, contact the Miele Customer Service De-partment.When contacting the Customer Service Department, please quote themodel, serial number (SN) and material number (mat. no.) of your ma-chine. This information can be found...

Problem solving guide 36 Problem solving guide The majority of faults and problems that arise during day-to-day use can be remediedwithout external assistance. You can save time and money in many cases, as you do notneed to call the Miele Customer Service Department.The following tables are designed...

Problem solving guide 37 Insufficient wash results Problem Cause and remedy Liquid detergent does notgive the required result. Liquid detergents usually contain no bleaching agents. Theydo not remove fruit, coffee or tea stains.  Use a general purpose powder detergent containing ableaching agent. ...

Problem solving guide 38 General problems with the washing machine Problem Cause and remedy The washing machine vi-brates during the spincycle. The machine feet are not level and not secured.  Level the washing machine and secure the feet. Large amounts of detergentresidue remain in the deter-gent ...

Problem solving guide 39 Possible reasons for increased levels of foaming Problem Cause and remedy Excessive foaming duringthe wash cycle. You are using an unsuitable detergent.  Only use detergent formulated for use in commercialwashing machines. Domestic laundry detergent is notsuitable. You are ...

Cleaning and care 40  Carry out cleaning and maintenance of the machine after use if pos-sible. Do not use a pressure washer or hose to clean the machine.  Clean the machine casing, control panel and plastic parts with a mild non-abrasive cleaning agent or with a damp cloth only. Wipedry with a so...

Cleaning and care 41 Cleaning the detergent drawer, detergent compartmentsand siphons  Clean the detergent drawer and the detergent compartments thor-oughly with hot water as required to remove detergent residues andincrustations.  If the machine is not going to be used for a long time, leave the ...

Installation 43 Installing the washing machine The washing machine must be installed by Miele Customer ServiceDepartment or by an authorised dealer. Please observe the informa-tion on the installation plan. This washing machine is only intended for items of laundry thathave not been proofed with dan...

Installation 44 For easy maintenance For ease of future maintenance and servicing, the minimum dimen-sions and distance to the wall must be observed to enable access.  The minimum dimensions and distance to the wall must be ob-served. Minimum safety distance to the wall approx. 400 mm to allow form...

Installation 45 Transport safety devices Removing the transport safety devices The 2 transport safety devices at the front are each secured with3 hexagon screws. The transport safety devices at the back are eachsecured with 4 hexagon screws. The transport safety devices mustonly be removed when the ...

Installation 46  Unscrew the screws at the bottom of the back panel and removethe panel.  Loosen the hexagon screws to remove the transport safety devices. Retain the transport safety devices. They need to be refitted shouldthe machine ever need to be moved again. Plumbing Water pressure (flow pre...

Installation 48 Steam connection For steam-heated machine variants, the steam connection must onlybe carried out by an authorised installation technician. The steamvalve and the condensate separator are available from the Miele Cus-tomer Service Department. Drainage Drain valve  DV on machine side D...

Extras 50 Fill stop   Water is drained out of the machine before the last rinse and the pro-gramme stops. Laundry after-treatment agents, such as starch, can beadded via the dispenser drawer.The programme is continued with the Start/Stop sensor control.

Special features in the programme sequence 51 Spinning Final spin speed When a programme is selected, the maximum spin speed for thiswash programme is shown in the display.You can reduce the final spin speed.However, you cannot select a final spin speed higher than that shownin the chart. Rinse-spin...

Changing the programme sequence 52 Changing a programme Altering the washprogramme You will need to cancel the current programme before you can select anew one. Cancelling a programme You can cancel a wash programme at any time after it has started.  Touch the Start/Stop  sensor control. The follow...

Changing the programme sequence 53 Adding or removing laundry You can add or remove laundry items during the first few minutes afterthe programme has started.  11:02  0:49  Add laundry h Time left Buntwäsche Status Intensiv Waschen  Touch the Add laundry  sensor control. If the message Add laund...

Supervisor level 54 Code-based access The supervisor level is accessed using a code. The code is 000 (factory default). After entering the code, you will be in the supervisor level. The indi-vidual setting options are described in the following sections. Opening the Supervisor level  Switch on the ...

Supervisor level 55 Operation/display Language The display can be set to appear in one of several different lan-guages. To select the permanent supervisor language you want, go tothe Languages sub-menu. When a programme is running, you can change the user language us-ing the   sensor control. Langu...

Supervisor level 57 Memory The washing machine will save the settings (temperature, spin speedand some of the options) which have been selected for a wash pro-gramme after the programme has started. When the wash programme is chosen again, the saved settings willappear on the washing machine’s displ...

Supervisor level 58 Programme selection Controls You can select whether the washing machine is operated as a “wash-salon” (launderette) machine. Shortcuts are the easiest way to oper-ate the machine. Operating staff are unable to change pre-set pro-grammes. Tip: start by configuring all necessary se...

Supervisor level 59 Programme pack-ages The selection of programmes can be expanded by activating singleprogrammes from the target group programme packages. The programmes selected from the programme packages (marked inorange) are displayed under programme selection. Sort programmes Programmes can b...

Supervisor level 60 Process technology Anti-crease The Anti-crease function reduces creasing after the end of the pro-gramme. At the end of the programme, the drum continues to turn atintervals for up to 30 minutes. The washing machine door can be opened at any time.Factory default: On Service inter...

Supervisor level 61 Water inlet Pre-wash You can select the water type for the pre-wash. - Cold Only cold water is used for the pre-wash. - Hot Hot water is also added for the pre-wash.Hot water can only be added if the wash temperature is above30 °C. Main wash You can select the water type for the ...

Technical data 65 EU declaration of conformity Miele hereby declares that this washing machine complies with Directive 2014/53/EU.The complete text of the EU declaration of conformity is available from one of the followingInternet addresses: - Under “Products”, “Download” at www.miele.de/professiona...

WiFi data protection 66 Data protection and data security When you activate the networking function and connect your machineto the Internet, your machine sends the following data to the MieleCloud: - Machine serial number- Machine model and technical features- Machine status- Information about the s...

Malaysia Miele Sdn BhdSuite 12-2, Level 12Menara Sapura Kencana PetroleumSolaris Dutamas No. 1, Jalan Dutamas 150480 Kuala Lumpur, MalaysiaPhone: +603-6209-0288Fax: +603-6205-3768 Miele New Zealand LimitedIRD 98 463 6318 College HillFreemans Bay, Auckland 1011, NZTel: 0800 464 353Internet: www.miele...