Lucent Technologies 555-661-150 - Manual

Lucent Technologies 555-661-150

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Table of Contents:

  • Page 2 – Copyright
  • Page 3 – Contents; New Features and Enhancements
  • Page 4 – Call-Handling Scenarios
  • Page 5 – Security
  • Page 6 – Troubleshooting
  • Page 7 – Customer Support Information
  • Page 9 – Figures; Introduction
  • Page 11 – Tables
  • Page 12 – Feature Interactions
  • Page 13 – Touch-Tone Receiver Requirements
  • Page 15 – Private Networking
  • Page 16 – Centralized Voice Messaging; for detailed information about Centralized Voice; Group Calling Enhancements; A calling group can have a; single; non-local member that is defined by the Uniform; only; member in the calling; Network Reference
  • Page 17 – Transfer Redirect
  • Page 18 – PRI Switch Type Test; Win SPM; Windows NT Driver
  • Page 19 – Private Networks; Enterprise; tandem trunks; to connect networked systems.
  • Page 20 – . The local ARS tables would route this
  • Page 21 – PRI facilities programmed for dial-plan routing
  • Page 22 – Prompt-Based Overflow; outside calls; refers to calls from outside the; ll; and a Pause character may be required after the
  • Page 25 – IMPORTANT SAFETY INSTRUCTIONS; Read and understand all instructions.
  • Page 26 – For your personal safety, DO NOT install an MFM yourself.; SAVE THESE INSTRUCTIONS
  • Page 27 – About This Book; Intended Audience; Communications System Release 6.1. It is designed to
  • Page 28 – How to Use This Book; “Related Documents”; Terms and Conventions Used
  • Page 29 – Typographical Conventions; Example
  • Page 30 – SECURITY; Related Documents; System Documents
  • Page 32 – How to Comment on This Book
  • Page 34 – Networking Concepts; Communications System,; private communications network; is an interconnected group of; local users; , can exchange voice and data with other individuals at
  • Page 36 – Benefits of Networking; — Callers on a local system can reach the PSTN via outside trunks
  • Page 37 – — Coverage and overflow calls can be sent to a remote system using
  • Page 38 – Tandem Trunking and Tandem Switching; tandem switching
  • Page 39 – Series Configuration; to; series configuration; are called; tandem switches; These two calls have the following features in common:; ML A
  • Page 40 – Network Configurations; all; PSTN; DEF E
  • Page 41 – hub system; , in this case, a DEFINITY ECS or DEFINITY; Star Configuration: Three Systems; shows a simpler star configuration consisting only of MERLIN; ML B
  • Page 42 – Lines and Trunks
  • Page 45 – Series Configuration: Four Systems; of analog tie trunks. The private; P S T N; M L A
  • Page 46 – The configuration illustrated in; M L C
  • Page 47 – In; guide for details on the PFT feature.
  • Page 48 – Star Configuration: Five Systems
  • Page 49 – Software Defined Network (SDN) Configuration; SDN; ML C
  • Page 50 – shows three MERLIN LEGEND systems in an SDN network. On; Considerations
  • Page 51 – Uniform Dial Plan; patterns; type, and FRLs similar to those used for ARS.
  • Page 52 – Uniform Dial Plans; Each system has its own local system operator, and dialing
  • Page 53 – Centralized Voice Messaging System; However, a single extension can have only one; Configuration Requirements; A DEFINITY ECS or DEFINITY Prologix; cannot; share a centralized; only one; voice mailbox, no matter
  • Page 54 – MERLIN LEGEND Mail; Tandem Facilities
  • Page 55 – centralized VMS/Aa indicate an inside call.; Implementation of Centralized VMS/AA; VMI conversion number
  • Page 56 – For the purposes of this example, refer to; Centralized Voice Mail with one VMS/AA for Entire Network
  • Page 57 – for advantages of PRI lines.
  • Page 58 – Networking Voice Messaging Systems; shows a shared c entralized VMS/AA used b y MERLIN LEGEND; Figure 1–10. Networked Voice Mail Systems; Intuity AUDIX
  • Page 60 – Networking Guidelines; UDP routing for intersystem calling and ARS use of tandem trunks; . For detailed programming procedures, see; System; Network Management
  • Page 61 – “Automatic Route Selection (ARS)” on page 7; unambiguous; across
  • Page 63 – — No more than three (3) analog spans should be involved in any call or
  • Page 64 – Program the; first; last; four digits of the extension number ranges into the non-
  • Page 65 – not; in their own local calling area but; are; local to other systems
  • Page 66 – — The ARS non-local access code; must not; be programmed into the non-; Remote Access; System Programming; guide for
  • Page 67 – Feature Reference; and
  • Page 68 – Programming Regular Remote Access; must; Tandem Trunks; “Scenario 1: Two Systems, Tandem PRI Facilities” on page 16
  • Page 69 – automatic immediate cycling; “Switch Identifiers” on page 19; at the other end; of a PRI
  • Page 70 – extension; PassageWay
  • Page 71 – both; UDP routes and ARS routes. An; next; receiving system, that
  • Page 72 – Network Configuration Scenarios; series; . The systems are located in different area codes, and each
  • Page 73 – Scenario 3: Four Systems in a Series, Tandem PRI Facilities,; to the hub. The fourth system has only emergency PSTN
  • Page 74 – PRI dial-plan routed and DID calling across the private network; tandem PRI trunks review Scenario 2 if your system; any; tandem tie trunks. Then review the remaining scenario that is most; Scenario 1: Two Systems, Tandem PRI Facilities
  • Page 76 – Tandem PRI trunks provide the following benefits:
  • Page 77 – shows some PSTN facilities and PRI tandem trunks in a
  • Page 78 – Non-Local Dial Plans and Facilities Planning; shows some applicable extension ranges, patterns, and
  • Page 80 – UDP Extension Ranges: Scenario 1
  • Page 82 – Local considerations may require a higher (more restrictive) FRL.; Component
  • Page 84 – Routing for Outside Calls; is; “Facility Restriction
  • Page 85 – = Call sent over tandem trunks; Continued on next page
  • Page 86 – , displays with ANI information
  • Page 87 – Intersystem Calling; enumerates some sample calls, showing how; can
  • Page 88 – Non-local remote access
  • Page 89 – Continued; Type of Call; Transfer; Not Applicable
  • Page 90 – Scenario 2: Two Systems, Tandem Tie Facilities; Company Needs; illustrates the locations and staffing.
  • Page 91 – Scenario 2: Company Floor Plans
  • Page 92 – General Needs
  • Page 93 – “Network Planning” on page 44; Toll Fraud and Calling Restrictions.; The company must keep tight control of; Work Group Needs; outlines the needs of work groups.
  • Page 94 – Call-covering by other secretary or centralized VMS/AA
  • Page 95 – Ability for callers to fax or email orders.
  • Page 96 – Individual Needs
  • Page 97 – General System Description; Work groups; Company-Wide System Equipment and Features; NetWare; Ability to page certain groups or all staff members
  • Page 98 – Later in this scenario,
  • Page 99 – People in both locations use these features:
  • Page 101 – Individuals; a description of how executive calls are covered.)
  • Page 102 – and are redirected to the QCC at; Network Planning; presents some PSTN facilities, types of extensions, and tandem tie; shows the applicable extension ranges, patterns, and routes
  • Page 104 – shows how the system manager sets up the systems so that
  • Page 106 – UDP Extension Ranges: Scenario 2
  • Page 107 – Remote Access Code: 889
  • Page 109 – , review the general setup
  • Page 110 – plus
  • Page 111 – Dialed Digits
  • Page 112 – shows how calls are made and displayed at different
  • Page 113 – Intersystem Remote Access
  • Page 116 – ML M
  • Page 117 – shows the applicable extension ranges, patterns, and
  • Page 118 – Figure 2–5 on page
  • Page 119 – Table 2–13. UDP Extension Ranges: Scenario 3
  • Page 121 – MERLIN LEGEND–Ntwk; ARS Access Code; Remote Access Code: 289
  • Page 122 – Local considerations may require a lower (more restrictive) FRL; by tandem; Not applicable
  • Page 129 – twice; All PRI
  • Page 132 – star configuration; systems are linked by tandem PRI and analog tie facilities.
  • Page 133 – Not all dial plan entries are necessarily shown for each system.; ML E
  • Page 135 – shows how the system managers set up their local
  • Page 137 – Table 2–19. UDP Extension Ranges: Scenario 4
  • Page 139 – for
  • Page 140 – 2 for a system within 200 miles (System H)
  • Page 142 – Not applicable for tandem tie trunks
  • Page 144 – System F
  • Page 146 – Scenario 5: Large System Hub; shows how the system is arranged.
  • Page 147 – ML O; ML N; DEF A
  • Page 149 – is an overview of how the system managers set up their
  • Page 150 – Table 2–23. UDP Extension Ranges: Scenario 5
  • Page 151 – Private Network; ARS Access Codes
  • Page 152 – review the general setup as described in
  • Page 154 – illustrates dialing and recipient screen displays for calling
  • Page 157 – Account Code Entry; Users can enter account codes for private network calls.; Alarm
  • Page 158 – Allowed/Disallowed Lists
  • Page 159 – “Remote Access” on; match for proper routing to
  • Page 160 – “Remote Access Default; Callback
  • Page 161 – Caller ID; under the following conditions:; Calling Restrictions
  • Page 162 – guide for details; Camp-On does not work for calls to non-local dial plan extensions.
  • Page 163 – Network Reached event; to differentiate PSTN calls from
  • Page 164 – to differentiate; delivered event; is used to differentiate the call.; Conference
  • Page 165 – Coverage
  • Page 166 – See the Feature Reference for additional information.; Direct Voice Mail
  • Page 167 – Display
  • Page 168 – The scenarios in Chapter 2 provide display examples.; Do Not Disturb
  • Page 169 – Forward and Follow Me; The use of Forward and Follow Me in networked systems is as follows:; Group Calling; In Release 6.1 and later, a calling group may have a; non-local member that; have both local members and a non-local member.
  • Page 172 – HotLine; label to distinguish operators in different systems.; Messaging; Fax message-waiting is not supported for non-local extensions.
  • Page 173 – Music On Hold; Music On Hold sources cannot be shared by networked systems.; Night Service; Private trunks should not be assigned to a Night Service group.; Paging
  • Page 174 – Park
  • Page 175 – “Tandem Trunks” on page 10
  • Page 176 – Reminder Service; Reminder Service does not function across a private network.
  • Page 177 – “Remote Access” on page 8
  • Page 178 – A remote access caller can call a number in the non-local dial plan.; Service Observing; These features do not function across a private network.
  • Page 179 – shows examples of different call types an how they are recorded on
  • Page 180 – UDP Calls Recorded at All Systems
  • Page 181 – No UDP Calls Recorded at All Systems; Speed Dial; Incoming DID call from the PSTN routed across the private network.
  • Page 182 – System Renumbering
  • Page 183 – Voice Announce to Busy
  • Page 185 – and in; In this book
  • Page 186 – Overview; be programmed into the non-local; Suspended; column relates to restrictions only
  • Page 187 – Calling Restrictions and Security Feature Planning in Networks; “Remote Access Default Class-of-Restriction Settings”
  • Page 188 – Description
  • Page 189 – — Routes assigned to Default Toll Tables: 3
  • Page 190 – describes this operation.
  • Page 191 – — ARS FRL. Allows or restricts use of outgoing trunks by assigning an; assigned. The factory setting is 3. Do not assign any Allowed Lists.; Allowed List Assignment. Do not assign any Allowed Lists.
  • Page 192 – “Callback” on page 4
  • Page 193 – Recommended Settings for Tie and Non-Tie Default COR and Callback; The diagram in; Setting Name
  • Page 194 – Facility Restriction Levels Applied to Network Calls; provides a quick reference to the way that route and extension or
  • Page 195 – Facility Restriction Levels
  • Page 197 – Non-Local Dial Plan Numbering
  • Page 198 – Pool Assignment
  • Page 199 – Setting Up ARS for Private Network Use; Follow these general steps:
  • Page 200 – guide for details on the PFT; “Facility Restriction Levels and Remote Access” on page 5; Facility Restriction Levels for Extensions
  • Page 201 – Remote Access with Barrier Codes; do require; explains the operation of
  • Page 202 – For guidelines on setting up remote access COR settings, see; “Remote Access Default Class-of-Restriction Settings” on page 6; Clock Synchronization; clock synchronization.; The programming procedure for clock; , does not change for a
  • Page 203 – System A
  • Page 204 – System Date and Time
  • Page 205 – Tie Trunks; DID Trunks; for detailed programming instructions.
  • Page 206 – Group Calling Enhancement
  • Page 209 – Centralized Voice Messaging Programming; — Assign the calling group hunt type as required on the VMS/AA system
  • Page 210 – only one member, the hunt type makes no difference.
  • Page 211 – Centralized Automated Attendant Programming; This topic describes the following two management tasks:
  • Page 212 – “Switch; Planning Guidelines; “Uniform Dial Plan Routing” on page 25
  • Page 213 – option on the System Programming; Valid Entries; New extension ranges; : Starting and ending numbers for non-local extension; Deleting extension ranges; : Starting numbers for non-local extension ranges to be
  • Page 214 – Programming Instructions
  • Page 215 – Switch Identifiers; UXQNLQIR; satellite
  • Page 216 – Task List: Switch Identifiers; Open the System Programming menu from the console or a PC with SPM.; System D
  • Page 217 – More
  • Page 218 – Tandem PRI Facilities
  • Page 219 – PRI Facilities Switch Type; MERLIN LEGEND Communications System Networked: LEGEND-Ntwk; other; end of the PRI trunk, not the local
  • Page 220 – Task List: Switch Type; summary programming instructions below.; Console Procedure; Specify switch
  • Page 221 – Uniform Dial Plan Routing; “Non-Local Dial Plan Numbering” on page 15
  • Page 222 – UDP Routes; You can use inspect to review existing routes.; “Facility Restriction Levels and
  • Page 223 – Digit Absorption
  • Page 224 – The factory setting is 0.
  • Page 225 – Voice and/or Data Routing
  • Page 230 – option on the System Programming menu and then; Network; includes instructions for accessing
  • Page 231 – Reviewing the Non-Local Dial Plan and Routing
  • Page 232 – Verifying Switch Identifiers
  • Page 234 – “Reviewing the Non-Local Dial Plan and Routing” on
  • Page 235 – Possible Cause 2: Callback Queuing is not used.; “Callback Does Not Work”; “How Facility Restrictions Levels Work in a Network” on page 9
  • Page 237 – option on the System
  • Page 238 – “PRI Facilities Switch Type” on page 23
  • Page 239 – If FRL settings are not the cause, go to Possible Cause 9.; Local Dial Plan Numbering” on page 15
  • Page 240 – “Uniform Dial Plan Routing” on
  • Page 242 – First, review the local routing for the call (see
  • Page 243 – “Reviewing the Non-Local Dial Plan and Routing” on page 3
  • Page 244 – Review the routing for the call (see
  • Page 245 – Conference: Cannot Add Call; All programmed and available routes for the call are busy.; To add more routes that can handle the call, see
  • Page 246 – Origin System A
  • Page 247 – ARS Calls Are Blocked; “DID Calls Not Completed” on page
  • Page 248 – Callback Does Not Work; Possible Cause 1: Switch identifiers programmed incorrectly.; Follow the steps below to check on the problem.
  • Page 249 – opposite; “Switch Identifiers”
  • Page 250 – Possible Cause 2: Call transferred to the extension.; “Display Preferences
  • Page 251 – Possible Cause 4: Transfer completed too quickly.; PassageWay Call Display Problems
  • Page 252 – Possible Cause 2: DID or PRI routing not correct
  • Page 253 – Possible Cause: Clocks are not properly synchronized.; “Clock Synchronization” on page 6
  • Page 254 – Operator Hears Tones; What to Do: Check the programming for the calling group:; Verity that the calling group type is Integrated VMI.
  • Page 256 – “Tandem PRI Facilities” on page 22
  • Page 257 – option on the System Programming menu and
  • Page 258 – No Message Waiting Light Update
  • Page 261 – Support Telephone Number
  • Page 262 – — The telephone number(s) you will be using with this equipment.
  • Page 264 – — Answered by the called station
  • Page 265 – — A call is unanswered
  • Page 268 – MERLIN LEGEND; Model 511A Control Unit; UL; Location Label Placement
  • Page 270 – Toll Fraud Prevention
  • Page 271 – Criminals called; hackers; may attempt to gain unauthorized access to your; Preventive Measures; Before connecting the caller to; . In any event, it is not advisable to give anyone access to network
  • Page 273 – This; If Outcalling is required by voice messaging system extensions:
  • Page 274 – Do not; use Automated Attendant prompts for ARS Codes or Pooled Facility
  • Page 275 – MERLIN MAIL; MERLIN and; MAIL Automated Attendant feature
  • Page 276 – Other Security Hints; Refer to; Educating Users
  • Page 277 – Educating Operators; social engineering; Detecting Toll Fraud
  • Page 278 – Establishing a Policy
  • Page 279 – Choosing Passwords; Passwords should be the maximum length allowed by the system.; Sequential characters (for example 123456); Physical Security; Keep telephone wiring closets and equipment rooms locked.; Limiting Outcalling
  • Page 280 – Unauthorized system modification, movement, or alteration
  • Page 281 – Limitation of Liability
  • Page 283 – Sample Reports; Table B–1. Sample Report Pages
  • Page 284 – Table B–2; Table; Menu Option Report Name
  • Page 286 – Extension Directory
  • Page 287 – Group Call Pickup; Maintenance and Troubleshooting; BRI Information Report
  • Page 288 – Dial Plan Report
  • Page 289 – Dial Plan Report—
  • Page 291 – Non-Local Dial Plan Report
  • Page 292 – Tie Trunk Information Report
  • Page 293 – DID Trunk Information Report
  • Page 294 – General Trunk Information Report
  • Page 295 – DS1 Information Report
  • Page 296 – PRI Information Report; System: By line
  • Page 297 – PRI Information Report—; 9 12 ElecTandNtwkRoute Directly to UDP
  • Page 301 – Disallowed Lists Report; Lists 1 through 7; Access to Disallowed Lists Report
  • Page 302 – Automatic Route Selection Report
  • Page 303 – Extension Directory Report
  • Page 304 – Extension Information Report; plus extension number
  • Page 305 – Extension Information Report—
  • Page 308 – Error Log Report
  • Page 309 – Switch 56 Data Information Report
  • Page 311 – Voice/Fax Messaging Systems
  • Page 312 – Supported System Considerations; MERLIN LEGEND System; Enter
  • Page 313 – IS-III AUDIX Voice Power; When using; analog; tandem tie trunks as private network facilities, each
  • Page 315 – Table D–1
  • Page 316 – TTRs Required by VMS/AA; Table D–2; Number of VMS Ports
  • Page 317 – Table D–3
  • Page 318 – Table D–4
  • Page 319 – The following symptoms indicate that the system needs more TTRs.
  • Page 321 – Glossary; Italics; bit rate
  • Page 323 – backup
  • Page 325 – Sequence of; bit; CAS; See; CAT; Team of individuals who answer the same types of calls.; CMS
  • Page 334 – SA
  • Page 336 – ICOM buttons; See also; Behind Switch mode; trunk
  • Page 338 – MFM; mode; mode codes; and data modules with
  • Page 339 – module
  • Page 340 – network
  • Page 341 – SA button
  • Page 345 – SA buttons
  • Page 349 – Numerics
Loading the manual

555-661-150
Comcode 108289703
Issue 1
August 1998

MERLIN LEGEND

®

Communications System
Release 6.1

Network Reference

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Summary

Page 2 - Copyright

Copyright © 1998, Lucent TechnologiesDocument 555-661-150 All Rights ReservedComcode 108289703Printed in USAAugust 1998 NoticeEvery effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. See Appendix A...

Page 3 - Contents; New Features and Enhancements

MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Contents Page iii Contents New Features and Enhancements xv ■ Release 6.1 Enhancements (August 1998) xv Prior Releases: Features and Enhancements xix ■ Release 6.0 Enhancements (February, 1998) xix IMPOR...

Page 4 - Call-Handling Scenarios

MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Contents Page iv 2 Call-Handling Scenarios 2–1 ■ Networking Guidelines 2–2 ■ Network Configuration Scenarios 2–14 3 Feature Interactions 3–1 ■ Account Code Entry 3–1 ■ Alarm 3–1 ■ Allowed/Disallowed List...

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