Lucent Technologies 5 - Manual

Lucent Technologies 5

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Table of Contents:

  • Page 3 – Issue 1; Page iii; Contents
  • Page 4 – Page iv; System Components
  • Page 5 – Page v; Learning More
  • Page 6 – Page vi; Customer Support Information
  • Page 7 – Page vii; Index
  • Page 8 – Page viii
  • Page 9 – Page ix; IMPORTANT SAFETY INSTRUCTIONS; Read and understand all instructions.
  • Page 10 – Page x; For your personal safety, DO NOT install an MFM yourself.; SAVE THESE INSTRUCTIONS
  • Page 11 – Page xi; New Features and Enhancements; Release 4.1 Enhancements; Night Service with Coverage Control
  • Page 12 – Page xii; Night Service Group Line Assignment
  • Page 13 – Page xiii; Release 4.2 Enhancements
  • Page 14 – Page xiv; — A call is not answered by an Auto Login or Auto Logout calling group; MERLIN LEGEND Reporter
  • Page 15 – Page xv; Maintenance Enhancements; Release 5.0 Enhancements
  • Page 16 – Page xvi; Basic Call Control
  • Page 17 – Page xvii; A transfer of a call that was answered by a voice response unit; monitored; DLC. When a DLC is a regular; unmonitored; HotLine Feature
  • Page 18 – Page xviii; SECURITY
  • Page 19 – Page xix; Two or more groups may share an announcement device.
  • Page 20 – Page xx
  • Page 21 – Page xxi; Release 3.1 Enhancements; Call Restriction Checking for Star Codes
  • Page 22 – Page xxii; Programmable Second Dial Tone Timer; Appendix A, ‘‘Customer Support Information’’
  • Page 23 – Page xxiii; Default for the Default Local Table; Technicians must enter a password in order to perform trunk tests.; Release 4.0 Enhancements; Support for Up to 200 Extensions; An expanded dial plan supports up to 200 tip/ring devices.; Support for National ISDN BRI Service; bearer channels; New Control Unit Modules
  • Page 24 – Page xxiv; Support for 2B Data Applications
  • Page 25 – Page xxv; Voice Announce on Queued Call Console (QCC); Release 4.0 has added a; time; limit for calls in queue in addition to the previous; number of calls; limit. If the Overflow Threshold Time option is set to a valid; Single-Line Telephone Enhancements
  • Page 26 – Page xxvi
  • Page 27 – Page xxvii; About This Book; Intended Audience; This First’’; Feature Reference; and to; System Programming
  • Page 28 – Page xxviii; Terms and Conventions Used; Old
  • Page 29 – Page xxix; Typographical Conventions; CAUTION; Security; Example
  • Page 30 – Page xxx; Appendix A, ‘‘Customer Support; ‘‘Security of Your System:; Related Documents; Title; Nondisplay Telepho; System Operator Support
  • Page 31 – Page xxxi; How to Comment on This Book; Miscellaneous User Support
  • Page 32 – Overview; A description of system manager responsibilities; Overview
  • Page 33 – how to quickly; Using This Guide; This guide is loosely divided into two parts:
  • Page 34 – Related Guides; ‘‘Managing the System’’; Your Role as System Manager
  • Page 35 – ‘‘Learning More’’; System Manager Responsibilities; The System Planning Forms
  • Page 36 – Upgrading the System; Maintenance Upgrade. To fix problems in the system.; ‘‘Backing Up the System’’ on page 6-38
  • Page 37 – Environmental Requirements; Do not install the control unit outdoors.
  • Page 38 – About the System; Appendix B, ‘‘About Telecommunications’’
  • Page 39 – Background; switching; or; exchange; ) where human operators switched calls at; private branch exchanges; business’ calls are between telephones on site within the company.
  • Page 40 – The Local Loop
  • Page 41 – The Telephone Network; Telephone Equipment; transmitter; connected by; direct current; ), it draws no current from the CO. When a person removes the handset
  • Page 43 – Switching Equipment; central offices; The Evolution of Switches; illustrates this evolution of switching equipment.
  • Page 44 – The dedicated lines between COs were called
  • Page 45 – toll network; and comprises national and international; The Switching Office Hierarchy; A number of COs may serve a; Switching Methods
  • Page 46 – station switching; System Overview; , the system allows the connection; control unit; to telephones and other system equipment, for
  • Page 47 – applications; ) can function according
  • Page 49 – Incoming Trunks
  • Page 51 – The types of trunks are:; channels
  • Page 52 – Modes of Operation
  • Page 53 – Planning Forms; your Lucent Technologies representative; The system operates in one of three modes:
  • Page 54 – Continued on next page
  • Page 55 – Components; The system includes the following components:; carriers; into; modules; Continued; Key Mode
  • Page 56 – illustrates some of the components of the system.
  • Page 58 – Line/Trunk and Extension Modules; LS; GS; for; PFT Jack
  • Page 59 – Features; Chapter 4, ‘‘Features and Applications’’; provides detailed information, including
  • Page 60 – PassageWay Telephony; illustrates some of these applications.; CTI link; (part of the PassageWay
  • Page 62 – Programming the System; — An MLX-20L telephone, referred to as the; programming console; — A PC with System Programming and Maintenance (SPM) software,; local; modem; remote; System Capacities
  • Page 63 – Auxiliary Components
  • Page 64 – Chapter 3, ‘‘System Components’’; Equipment and
  • Page 65 – Figure 2–10. Auxiliary System Components
  • Page 66 – Data Communications Capabilities; A special type of extension, called a; data workstation; is a type of data workstation that allows group or desktop
  • Page 67 – B data
  • Page 68 – Control Unit; Line/trunk and extension modules (up to 17 total in three carriers); Carriers; jacks; ports; and two
  • Page 69 – backplane; Processor Module; SMDR
  • Page 70 – PCMCIA Memory Card; or contact your Lucent Technologies representative.; Forced Installation; . To upgrade your system to the latest release.; Maintenance Upgrade Memory Card. Orange label entitled; To fix problems in the system.
  • Page 71 – Translation Memory Card. White label entitled; The power supply module (; Power Supply Module
  • Page 72 – Each module has a label that contains its name. As noted in; Modules Supporting Extensions; describes the type of equipment that each module supports. This; Extension Jacks
  • Page 73 – physical extension jacks on the module.
  • Page 74 – Modules Supporting Lines/Trunks; Power-Failure Transfer Telephones; Digital Signal Level 1; Chapter 2, ‘‘About the System’’; Shared Access for Switched Services (SASS)
  • Page 75 – System Planning; or contact your; routing by dial plan
  • Page 76 – — Voice Operation. T1 voice channels can be configured to emulate
  • Page 77 – digital facilities are available from COs in many areas.; Summary; lists the number of available jacks for
  • Page 79 – Module
  • Page 81 – Telephones; adjuncts; MLX Telephones
  • Page 83 – Optional
  • Page 84 – ‘‘Queued Call Consoles’’ on page 3-30
  • Page 85 – 6 line buttons that can be programmed with features
  • Page 86 – 0 line buttons that can be programmed with features
  • Page 88 – first; be removed from the extension by centralized
  • Page 89 – Direct Station Selector
  • Page 90 – Figure 3–10. Direct Station Selector; The DSS can have up to 3 pages of numbers, for a total
  • Page 91 – Analog Multiline Telephones
  • Page 92 – lists the recommended single-line telephones. Other available; Single-Line Telephones; Line Buttons on Multiline Telephones; Model; Basic desk telephone
  • Page 93 – ‘‘Modes of Operation’’ on page 2-15; Key Mode Line Buttons; Line Buttons (or Keys). These buttons are associated with specific
  • Page 94 – Line Buttons in Hybrid/PBX Mode; principal
  • Page 95 – not; host system; assigned to that person. To access an outside trunk, you dial
  • Page 96 – Operator Consoles; Queued Call Console; Table
  • Page 97 – Table 3–4. Maximum Number of System Operator Positions; Queued Call Consoles; cannot; use feature codes to activate; QCC Buttons; Position Type; QCC
  • Page 98 – Position Busy (Also Called; operator console out of service.; Night Service. Activates and deactivates Night Service.
  • Page 100 – Keep these facts in mind if you need to work with DLCs:; Adapters; System Adapters; channel service unit; ) is the interface between the 100D module and the
  • Page 101 – Telephone Adapters
  • Page 102 – General Purpose Adapter; A GPA is; recommended for use with a fax machine. See; Adjuncts; System Adjuncts
  • Page 103 – See “Telephone Adjuncts”; Station Message Detail Recording Printer; An SMDR record consists of the following fields:
  • Page 104 – System Programming and Maintenance PC; Loudspeaker Paging Systems; Plus, you must also install a Universal Paging Access Module; Dial Dictation
  • Page 105 – Delay Announcements; ‘‘Group Features’’ on page 4-49; Door Phone
  • Page 106 – Headpieces; Mirage®. Receiver fits over either ear. Not for noisy environments.; Manual Operation (Analog Multiline Telephones Only); Four additional specialty handsets are available:; Message-Waiting Indicator
  • Page 107 – Additional Telephone Adjuncts; The types of DCE that the system supports include:; ISDN Terminal Adapters. Also called; , these devices allow; ISDN terminal adapter; is designed for digital communications within the
  • Page 108 – You cannot connect a DCE to a QCC.; Videoconferencing Systems
  • Page 109 – See; Ascend Pipeline 25-Px Access Device; The Internet Connection; is a summary of the adjuncts.
  • Page 110 – Adjunct Summary
  • Page 111 – Equipment; LS or GS/LS trunk jack; MFM and MLX extension jack; Cannot be connected to a QCC.; Connects to analog multiline phones.; Headsets and Adapters
  • Page 112 – Power-Related Hardware; Power Accessories; MFM and MLX extension jack,; Music coupler required.; Connects to SMDR jack on processor module.
  • Page 113 – System Auxiliary Power; unit load; Telephones and adjuncts; Battery Backup Power
  • Page 114 – MLX telephone extension jacks on 008 MLX or 408 GS/LS-MLX modules; Off-Premises Range Extender
  • Page 115 – Trouble Alarm; wire pair for a group of DID trunks; Power-Failure Transfer Telephone
  • Page 117 – Features and Applications
  • Page 118 – ‘‘Covering Calls’’ on page 4-32; Feature Finders
  • Page 120 – Basic Calling and Answering; This Feature Finder (
  • Page 121 – Feature Finder: Basic Calling and Answering; Answering calls
  • Page 122 – Table 4–1. Continued; Type
  • Page 123 – Dialing and calling
  • Page 125 – Paging
  • Page 126 – Transferring calls
  • Page 127 – Covering Calls and Having Calls Covered; The Feature Finder in
  • Page 128 – Covering others’ calls
  • Page 129 – Table 4–2. Continued
  • Page 130 – Calling Privileges and Restrictions; ‘‘Security’’ on page 4-47; Feature; ‘‘Calling Restrictions’’ on page 4-40
  • Page 131 – Feature Finder: Calling Privileges and Restrictions
  • Page 132 – Table 4–3. Continued; Allowing calls
  • Page 133 – Customizing Phones
  • Page 134 – Feature Finder: Customizing Phones
  • Page 135 – Messaging; The system includes a number of messaging features (see
  • Page 136 – Feature Finder: Messaging; Leaving messages
  • Page 137 – Table 4–5. Continued; Setting up messaging
  • Page 138 – Timekeeping; General
  • Page 139 – Feature Finder: System Manager’s Functions and Features; Group activities
  • Page 140 – Table 4–7. Continued
  • Page 141 – Maintenance; System
  • Page 142 – Type PROG Considerations; Numbering lines and extensions (See also SYS items in
  • Page 143 – Reports
  • Page 145 – Special Operator and Supervisor Features; AUTO
  • Page 146 – Feature Finder: Special Operator and Supervisor Features
  • Page 147 – Table 4–8. Continued
  • Page 148 – Feature Descriptions; includes complete; Covering Calls; The system includes a group of capabilities called; coverage features; described in
  • Page 149 – Sharing Lines; principal extension; Forward and Follow Me; Forward, Follow Me, and Remote Call Forward allow a user to; temporarily; send; Forward; if the person turns it on or off from the; Follow Me
  • Page 150 – ‘‘Direct Voice Mail’’ on page 4-36; Pickup; pickup group; Coverage; coverage
  • Page 151 – Cover Sales; Cover Juan; the receiver knows whose call he or she is answering.; Primary Coverage; ), where the call rings at the sender’s phone and goes to the receiver’s
  • Page 152 – ‘‘Night Service with Outward Restriction’’ on page 4-44; Selective Coverage Features; Direct Voice Mail; for the operator. If, after talking to the; Description; Coverage Off
  • Page 153 – It reduces the burden on the operator.
  • Page 154 – illustrates the various ways that calls can be covered.; Table 4–10. Features for Covering Calls
  • Page 155 – Table 4–10. Continued
  • Page 156 – Calling Restrictions
  • Page 157 – ‘‘Revising Allowed Lists’’ on page 6-69; for information about including a timed delay that causes the; For more information see the section,
  • Page 158 – outcalling; . That is, these systems can be programmed to call an outside; for more detailed information; Outward and Toll Restrictions; by a voice messaging system (see
  • Page 159 – ‘‘Facility; Allowed/Disallowed Lists; Chapter 6, ‘‘Managing the System’’
  • Page 160 – Night Service with Outward Restriction; Whole system; Pool Dial-Out Code Restriction; Any other restrictions; routes; ) that specify certain
  • Page 161 – Table 4–11. Facility Restriction Levels
  • Page 162 – FRL 0 for restriction to inside calls only; Authorization Codes
  • Page 163 – For more information about authorization codes, see the; ‘‘Security’’; Most security issues are covered in
  • Page 164 – for information about including a timed; Dialing Features; . The analog multiline and cordless/wireless
  • Page 165 – Group Features; calling group; is created to receive calls when more than one person answers; calling; an
  • Page 166 – The; provides detailed information designed to help; Night Service Groups
  • Page 167 – ‘‘Covering
  • Page 168 – Other Groups; ‘‘Pickup’’ on page 4-34; zones; Data Communications; ‘‘Data Communications Adjuncts’’; data workstations; ‘‘Modules Supporting Lines/Trunks’’ on page 3-7
  • Page 169 – Remote Access
  • Page 170 – Account Codes; ‘‘Applications’’ on page 4-55; ‘‘Dialing Features’’ on page 4-48; requires; Feature Reference, System
  • Page 171 – and; System Management Features; as your
  • Page 172 – Summary of Applications
  • Page 173 – In; Table 4–12. Application Descriptions and Modes of Operation; Applications Link
  • Page 174 – Table 4–12. Continued; Category and Name; Standalone Programming; for a
  • Page 175 – PassageWay; Integrated Package
  • Page 176 – Voice Messaging Systems; voice messaging interface; . If you plan to add voice
  • Page 177 – describes the services available by product. Note that MERLIN; Table 4–13. Voice Messaging Systems; Voice Mail
  • Page 178 – Table 4–13. Continued
  • Page 181 – Putting the System to Work; . For more information about data and video
  • Page 182 – Scenario 1: A Small Office; Staff Needs; Medical Office Needs
  • Page 183 – Staff Member
  • Page 184 – Medical Office Floor Plan; System Description
  • Page 186 – — For fax machine: No coverage; Scenario 2: A Professional Office; Executive Staff. Five partners and four associate partners.
  • Page 187 – The firm plans with these general considerations in mind:
  • Page 188 – Law Firm Floor Plan
  • Page 189 – Executive Staff; Table 5–2. Executive Staff Needs
  • Page 190 – Secretarial Staff; Secretarial Staff Needs
  • Page 191 – Administrative/Support Staff; Administrative/Support Staff Needs
  • Page 192 – Other Needs; Extension
  • Page 193 – Partners use the Authorization Codes feature (see the section,
  • Page 194 – The following adjuncts are included in the system:
  • Page 195 – Modems and fax/modem for office/system manager
  • Page 196 – Law Firm Equipment; Call Coverage and Call-Handling; and the system features used to handle those needs.
  • Page 197 – Law Firm Call Coverage and Call-Handling; Partners
  • Page 198 – Staff Member Needs; Paralegals
  • Page 199 – Group Pickup
  • Page 200 – Law Firm Call Coverage; VMS
  • Page 201 – Law Firm Calling Restrictions
  • Page 202 – illustrates the locations and staffing.
  • Page 203 – Dual-Location Company Floor Plans
  • Page 204 – General Needs
  • Page 205 – Customer Service; outlines the needs of work groups.
  • Page 206 – Work Group Needs; Call-covering by other secretary or voice mail
  • Page 207 – Individual Needs; Work Group
  • Page 210 – People in both locations use these features:; For more information about security, consult “
  • Page 212 – Individuals
  • Page 213 – Optimizing Your System; Desktop Videoconferencing; B data; Group Videoconferencing
  • Page 214 – CTI (Computer Telephony Integration) Link
  • Page 215 – CTI Link Overview; Hanging up calls; Calls
  • Page 216 – System Requirements; A CTI link requires the following equipment and software:; Intuity CONVERSANT
  • Page 217 – PassageWay Direct Connection Solution; The applications include:; Caller ID
  • Page 219 – Managing the System; options from the system; ‘‘Using the Task Descriptions’’
  • Page 220 – Using the Task Descriptions
  • Page 221 – For information about the planning forms, see; Using the Programming Procedures; Using Detailed Procedures; Console/Display Instructions
  • Page 222 – Using Summary Programming Procedures
  • Page 223 – Typefaces Used in Summary Programming Procedures; Introduction to System Programming; idle state; Types of Programming; More
  • Page 224 – Programming Screens; Menu Selection Screens. To select features or options to program.; Information Screens
  • Page 225 – Information Screen; Menu Selection Screens; on the PC) to see the; Data Entry Screens
  • Page 226 – System Programming Menu; System Programming Menu Screens
  • Page 227 – Table 6–2. System Programming Menu Options; Saving Entries and Moving among Screens; Screen Keys; xxx
  • Page 228 – For quick reference,; Change your entry. Select
  • Page 229 – Idle States; Function
  • Page 231 – Forced Idle Reminder Tones; Programming from the Console; System Programming Console
  • Page 232 – Console Buttons; Display Buttons and Main Menu; There are two types of console buttons:
  • Page 233 – Console Overlay
  • Page 234 – Console and DSS Lights; The red and green lights (sometimes called; LEDs; ) next to each of the 20 line; Console Lights; from the Restrictions menu, you see a red light next to; Access to System Programming; The summary instructions are numbered and shaded in gray.
  • Page 235 – ‘‘System Programming; Exiting System Programming
  • Page 236 – Programming from a PC with SPM; . For information about; Integrated Solution System Manager’s Guide; Main menu; Menu
  • Page 237 – Types of PC Connections; There are three ways to connect the PC to the control unit:; ADMIN; ‘‘Using the; See Chapter 2 of; If you installed SPM on the hard disk of the PC, go to Step
  • Page 238 – and press; appears on the screen.; spm; = current version of SPM
  • Page 239 – With a Local or Remote Modem Connection; ATDT
  • Page 240 – See Chapter 2, “Programming with SPM,” in; connection is made, the password prompt appears, as shown in Step
  • Page 241 – Centralized Telephone Programming; — Headset Hang Up; Starting Centralized Telephone Programming; ‘‘Using the Programming
  • Page 242 – Select
  • Page 243 – Guidelines for Programming Extensions
  • Page 244 – This rule also
  • Page 245 – Specify the extension you want to program.; Select the line button where you want to assign the feature.; to select the additional buttons. See Appendix E in; for button; = extension entered in Step
  • Page 246 – in Step; Repeat Steps; Copying Feature and SA/ICOM Buttons; can be copied for DLC operator extensions are listed in; Dial or type the programming code:; nnn
  • Page 248 – ‘‘Starting Centralized Telephone; Number is not copied.
  • Page 250 – Copying Line/Trunk Button Assignments
  • Page 251 – Using Reports
  • Page 253 – Printing SMDR Reports; Printing System Programming Reports
  • Page 255 – Setting System Date and/or Time; Planning Guidelines; Valid Entries; Task List: Setting System Date and/or Time; Open the System Programming menu from the console or a PC with SPM.; , or the summary programming
  • Page 256 – Programming Instructions; Backing Up the System; Task List: Backing Up the System; Drop
  • Page 257 – Adding an Extension; ‘‘Line Buttons on Multiline; ‘‘Copying Feature and SA/ICOM Buttons’’ on page 6-28
  • Page 258 – Task List: Adding an Extension; Appendix D
  • Page 259 – Moving an Extension
  • Page 260 – Follow the procedure in this section.; Task List: Moving an Extension; See “Adding an Extension” on page 6–39.; Removing an Extension; Use this procedure to remove an extension.
  • Page 262 – instructions in “Data Features” in Chapter 4 of; Telephone Programming,” of; See the procedures in; as noted in the task list above.
  • Page 263 – Assigning a HotLine Extension
  • Page 264 – Task List: Assigning a HotLine Extension; ‘‘Centralized Telephone Programming’’ on page 6-23; Changing Calling Restrictions
  • Page 265 – Task List: Changing Calling Restrictions
  • Page 266 – Chapter 3, or the summary programming instructions below.; Select restriction; PC Procedure
  • Page 268 – Changing Coverage Delay Options; provides a full description of Coverage options,; sender’s; extension. At the phone of an individual covering calls (the
  • Page 269 – Table 6–8. Ring Delays Affecting Coverage; Timer
  • Page 270 – summarizes the ways that coverage
  • Page 271 – Receiver Type
  • Page 272 – ‘‘Covering Calls’’ on; Task List: Changing Coverage Ring Delays; Read “Coverage” in the; for detailed information about
  • Page 273 – summary programming instructions below.; Console Procedures
  • Page 274 – Adding/Removing a Line; Use this procedure to add a line to or remove a line from the system.; A new module must be installed before a line is connected to it.; See the appropriate procedures in; as noted in the task list
  • Page 275 – Adding a DLC Operator Position; ‘‘Adding a QCC Operator; Table 6–10. Maximum Number of Operator Positions
  • Page 276 – ‘‘Line Buttons on; Task List: Adding a DLC Operator Position
  • Page 277 – ‘‘Copying Feature and SA/ICOM
  • Page 278 – Adding a QCC Operator Position; To add a DLC operator position, see the previous section,; A maximum of four QCC operator positions can be assigned.
  • Page 279 – Table 6–11. Maximum Number of Operator Positions; Task List: Adding a QCC Operator Position
  • Page 281 – Adding Operator Features
  • Page 282 – Task List: Adding Operator Features
  • Page 283 – Connecting Auxiliary Equipment; Use the information in this section to do the following:; For Music On Hold; Only one Music On Hold line/trunk jack is allowed per system.
  • Page 284 – For Loudspeaker Paging; For Fax Machines; For Maintenance Alarms
  • Page 285 – For Voice Messaging System and Automated Attendant; Task List: Connecting Auxiliary Equipment
  • Page 286 – Changing Calling Group Assignments
  • Page 287 – Task List: Changing Calling Group Assignments; Revising Allowed Lists
  • Page 289 – Task List: Revising Allowed Lists; Assigning Allowed Lists to Extensions; System Programming
  • Page 290 – Task List: Assigning Allowed Lists to Telephones; Revising Disallowed Lists
  • Page 293 – Assigning Disallowed Lists to Extensions; Task List: Changing Disallowed Lists
  • Page 294 – Changing Group Coverage Assignments; ‘‘Changing Coverage Delay Options’’ on page
  • Page 295 – ‘‘Revising Night Service with Coverage Control’’
  • Page 296 – Revising Night Service with Group Assignment
  • Page 298 – Revising Night Service with Coverage Control
  • Page 300 – Changing Extension Directory Labels; To program on the system programming console:
  • Page 301 – Task List: Changing Extension Directory Labels; Changing Trunk Labels
  • Page 302 – Task List: Changing Trunk Labels; Changing Posted Message Labels
  • Page 303 – Task List: Changing Posted Message Labels
  • Page 304 – Changing Calling Group Labels; Task List: Changing Calling Group Labels
  • Page 305 – Changing System Directory Labels; Task List: Changing System Directory Labels
  • Page 306 – Adding a CTI Link
  • Page 307 – — When checking the system Extension Report or planning form (2a,; be on the same module as the planned CTI link.
  • Page 308 – Busying-Out and Restoring the MLX Module; ‘‘Using Reports’’ on
  • Page 309 – ‘‘Removing a CTI Link’’ on page 6-92; Task List: Adding a CTI Link
  • Page 310 – Removing a CTI Link; Task List: Removing a CTI Link
  • Page 311 – Console Procedure
  • Page 313 – Guides; There are two types of guides:
  • Page 314 – Ordering and Availability; “Related; System Reference Guides; Chapter 3
  • Page 315 – Table 7–1. System Reference Guides Overview; Common Elements; Guide; Chapters 1 through 5
  • Page 316 – contains detailed information about each feature. The
  • Page 317 – Videoconferencing; Contents and Organization; does not have chapters. Instead, each feature is a section; Entries; use Auto; Telephones. Tells you which telephones can use the feature.
  • Page 318 – Appendixes; Special Tools; ‘‘Common Elements’’ on page 7-3
  • Page 320 – appendixes include a variety of useful tables and reference
  • Page 321 – System Manager’s Guide; , check the contents list for; . Otherwise, you can use the quick reference in; User and Operator Guides
  • Page 323 – Calling Supervisor’s Guide; is published in the standard booklet format
  • Page 324 – System Guides Information Finder
  • Page 325 – Information Finder: Features; Basics
  • Page 328 – Information Finder: Programming; Systemwide Basics
  • Page 333 – Troubleshooting the System
  • Page 334 – All Phones Are Dead (No Dial Tone or Lights); For information about removing the control unit housing, see; Possible Cause 1: The control unit is not receiving power.; If all phones are still dead, go to Possible Cause 2.
  • Page 335 – Some Phones Are Dead (No Dial Tone or Lights); Possible Cause 1: The telephones are not receiving power.
  • Page 336 – for the; The telephones may be defective.
  • Page 337 – Possible Cause 6: A module or modules may be defective.; Difficulty Making Outside Calls; ‘‘Security of Your System: Preventing Toll Fraud’’
  • Page 338 – If the pool dial-out code is not missing, go to Possible Cause 3.; be greater than or equal to the route’s FRL.
  • Page 339 – Night Service with Outward Restriction is activated.; Forced Account Code Entry is assigned to the extension.; If the extension is not on the list, go to Possible Cause 7.; then touching the Drop button. Try again to
  • Page 340 – , then touching the Drop; Possible Cause 8: The telephone may be defective.; Phone Does Not Ring; The phone’s ringer volume control is set too low.; If you can now hear the phone ring, you have solved the problem.; The Do Not Disturb feature is turned on.
  • Page 341 – plus the extension; The Ringing Options Ring Timing feature for the extension is; If the Ringing Options setting is Immediate, go to Possible Cause 5.
  • Page 342 – The telephone may be defective.
  • Page 343 – DLC Console Not Ringing for Incoming Calls; If the Ringing Options setting is Immediate, go to Possible Cause 3.
  • Page 344 – QCC Console Not Ringing for Incoming Calls; The lines are not assigned to the QCC queue.; If the console is still not ringing, go to Possible Cause 2.; Possible Cause 2: The Position Busy feature is turned on.; What to do: Check the green light next to the Position Busy button.
  • Page 345 – Single-Line Phones Ring Back after Completed Call
  • Page 346 – Cannot Transfer Call after Answer on an Outside Line; To check whether you have custom calling features, contact your; Possible Cause 2: The telephone may be defective.; know is working properly.
  • Page 347 – Night Service Not Working; ‘‘Calls Not Going to Voice Mail’’; The system time and/or day may be set incorrectly.
  • Page 348 – programmed Night Service button.; If the system has more than one operator console and the; If Night Service now works, you have solved the problem.
  • Page 349 – Calls Not Going to Voice Mail; The extension may not be a member of a coverage group.; Use system programming to check that the extension is a member of; If the extension is already assigned, go to Possible Cause 2.; If Night Service is; on; and Night Service with Coverage Control is enabled,
  • Page 350 – ‘‘Night Service Not Working’’ on page 8-15; Possible Cause 5: The voice mail system may not be working.
  • Page 351 – Callers Getting Incorrect Response from Voice Mail; Possible Cause 1: The system time may be set incorrectly.; If the system uses the Night Service feature and has more
  • Page 352 – Calls Not Going to Coverage; Check the light next to the programmed Coverage Off button or the; If the extension is assigned, go to Possible Cause 4.
  • Page 353 – Trouble Hearing Called Party; If a speakerphone is being used, there may be environmental; Possible Cause 2: The telephone handset may be defective.; Programmed Button Fails; button and then the line button.
  • Page 354 – Reminder Messages Received with the Wrong Time; If the programming is correct, go to Possible Cause 2.; know is working properly. Program the buttons as appropriate.; The system time may be set incorrectly.
  • Page 355 – Recall/Switchhook Does Not Work; Possible Cause 1: The Recall timer may be set incorrectly.; If the setting is for 650 ms or for 1 second, go to Possible Cause 2.; Possible Cause 2: The line may not have custom calling features.; If there are no custom calling features, go to Possible Cause 3.; Possible Cause 3: The telephone may be defective.
  • Page 356 – Calling Group Members Not Receiving Calls; The calling group member’s telephone is not available.
  • Page 357 – Calls Not Receiving Screen Pop; ‘‘Calling Group Overflow Calls Not; The call may not have arrived on an SA button.; PassageWay Telephony Services Network; for information about changing the extension’s status.
  • Page 358 – Calling Group Overflow Calls Not Receiving Screen Pop; If the call was from another source, go to Possible Cause 4.; PassageWay Telephony Services; for information about changing the extension’s; Possible Cause 5: The CTI link is not working.; Consult the; PassageWay Telephony Services Network Manager’s Guide; for troubleshooting information.; Possible Cause 1: The call was not delivered to an SA button.
  • Page 359 – Secondary Announcements Not Playing as Programmed
  • Page 360 – illustrates situations where a programmed Calls-in-Queue
  • Page 361 – If neither of the above conditions apply, go to Possible Cause 3.; Other or Unresolved Problems
  • Page 363 – Support Telephone Number
  • Page 364 – — The telephone number(s) you will be using with this equipment.
  • Page 365 – Installation and Operational Procedures
  • Page 367 – DOC Notification and Repair Information
  • Page 369 – Model 511A Control Unit
  • Page 370 – Security of Your System: Preventing Toll Fraud
  • Page 371 – all; Toll Fraud Prevention
  • Page 372 – Criminals called; hackers; may attempt to gain unauthorized access to your; Preventive Measures; Before connecting the caller to; . In any event, it is not advisable to give anyone access to network
  • Page 374 – This; If Outcalling is required by voice messaging system extensions:
  • Page 375 – Do not; use Automated Attendant prompts for Automatic Route Selection; MERLIN MAIL; MERLIN and; MAIL Automated Attendant feature
  • Page 377 – Other Security Hints; Educating Users; Never accept collect telephone calls.
  • Page 378 – Educating Operators; social engineering; Detecting Toll Fraud
  • Page 380 – Choosing Passwords; Passwords should be the maximum length allowed by the system.; Sequential characters (for example 123456); Physical Security; Keep telephone wiring closets and equipment rooms locked.; Limiting Outcalling
  • Page 381 – Limited Warranty and Limitation of Liability; Unauthorized system modification, movement, or alteration
  • Page 382 – Remote Administration and Maintenance; Limitation of Liability
  • Page 385 – Telephone Extension Equipment; Basically, telephone communications involves four elements:; Telephone Extension Equipment (also referred to by an older term,; This appendix provides information about each of the elements.; Telephone Extension Equipment
  • Page 386 – , connected by a pair of wires and a battery.; Idle Status. When the handset is sitting on its cradle (
  • Page 387 – Transmission Facilities; analog; speech or video signals) or; digital; (representation of signals in discrete elements; Paired Wire. Commonly called; , that is, the leaking of the electric signal from one
  • Page 388 – Telstar I; trunk; has blurred and the two terms are now often used interchangeably.
  • Page 389 – Three basic types of technology have been used in switching:
  • Page 390 – tip; and a; ring; which completed the electrical circuit over which the; electronic; The Evolution of Switching Offices; in
  • Page 391 – Figure 2–4 on page -8
  • Page 392 – Signaling; Alerting for a request for service; Signal Transmission; There are basically five types of signaling systems:
  • Page 393 – Digital; common channeling signaling; Telephone Numbering Plans
  • Page 395 – Up to 108 simultaneous two-party conversations
  • Page 396 – Table C–1; Table C–1. Hardware and Software Capacities; Number of calls in queue
  • Page 397 – Table C–1. Continued; Limit
  • Page 399 – MERLIN II System Display Console
  • Page 400 – Constraining Factors; Calling Groups; Queued Call Consoles (QCCs) cannot be members of calling; Personal Speed Dial
  • Page 401 – Coverage Groups
  • Page 402 – Telephones (not achievable simultaneously); Assumes 20 percent internal traffic.
  • Page 403 – System Planning Forms; Table D–1
  • Page 404 – Table D–1. Continued; Used for Planning
  • Page 406 – Removing/Reinstalling the Control; Removing the Control Unit Housing; To remove the control unit housing, see; Figure E–1. Removing the Control Unit Housing
  • Page 407 – Installing the Control Unit Housing; This section contains instructions for both tasks.; Installing the Top Cover; To install the control unit top cover, see
  • Page 408 – Figure E–2. Installing the Top Cover
  • Page 409 – Installing the Front Cover; To install the front cover, see; Figure E–3. Installing the Front Cover
  • Page 410 – IN; Numerics
  • Page 415 – Equipment and Operations Reference
Loading the manual

555-650-118
Comcode 108005802
Issue 1
June 1997

MERLIN LEGEND

®

Communications System
Release 5.0
System Manager’s Guide

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Summary

Page 3 - Issue 1; Page iii; Contents

MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Contents Page iii Contents Contents iii IMPORTANT SAFETY INSTRUCTIONS ix New Features and Enhancements xi ■ Release 4.1 Enhancements xi ■ Release 4.2 Enhancements xiii ■ Release 5.0 Enhancements xv Pr...

Page 4 - Page iv; System Components

MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Contents Page iv ■ Data Communications Capabilities 2-29 System Components 3-1 ■ Control Unit 3-1 ■ Telephones 3-14 ■ Operator Consoles 3-29 ■ Adapters 3-33 ■ Adjuncts 3-35 ■ Power-Related Hardware 3-...

Page 5 - Page v; Learning More

MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Contents Page v ■ Adding a QCC Operator Position 6-60 ■ Adding Operator Features 6-63 ■ Connecting Auxiliary Equipment 6-65 ■ Changing Calling Group Assignments 6-68 ■ Revising Allowed Lists 6-69 ■ As...

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