Lucent Technologies merlin legend communications system - Manual

5 Tones Tone Meaning Dial tone (steady) You can make a call. Busy (slow repeating tone) The phone you are calling is busy. Fast busy (fast repeating tone) No lines are available. Error (alternating high-low tones) You dialed a number or used a feature incorrectly.Confirmation (double break in You us...

6 Handling Console Basics If you want to ... Then Send outside calls to another telephone or calling See Night Service , p. 22. group after normal business hours. Enter an account code before or during a call. See Account Codes , p. 19. Use your console as an alarm clock. See Alarm Clock & Timer...

9 1 2 3 DEF 4 5 6 MN O 7 8 9 WXYZ 0 # A BC JKL TU V Oper G HI PQRS M e s s a g e M u te S p e a k e r H F A I F e a tu re V o lu m e D ro p H o ld C o n f T ra n s fe r MLX-20L Home Menu More Inspct Headsets Headsets for the MLX Queued Call Console allowone-touch operation, hands-free. Headsets cons...

10 - Call Delivery - Outside calls designated to ring at a QCC aresent to a single common QCC queue, wherethey wait to be sent to the first available QCCoperator. When a QCC operator is available toreceive a call, the system removes a call fromthe queue and sends it to an idle Call button. If more t...

11 - Conference - Use this feature to connect yourself, up to twoother inside extensions, and up to two outsideparticipants. All calls are joined on a single Call button. You can only drop yourself or the most recently added participant from theconference call.1. Make the first call. Announce call i...

12 - Returning Calls - Some of the calls you receive are returningcalls. These are calls you or another operatordirected to co-workers. If the co-worker youdirected the call to is unavailable (away fromthe telephone or on another call, forexample), the call may return to you forfurther handling, dep...

13 Messaging Your phone system has the following features that allow you to leave messages for others in your office. • Leave Message. If you cannot reach a co-worker, you can use the Leave Message feature to let a co-worker with a display telephone know that you called, along with the date and time...

14 Messaging - Send/ Remove Message - Press the Send/Remove Message button on your console to turn the Message light on or off for any telephone in your system.For co-workers with display telephones, the Send/Remove Message feature turns on Message lightsand also delivers the message: ATT OPERATOR (...

15 - Receiving Messages - When your Message light is on, you have amessage from a co-worker. Messages areidentified by the name or extension of thecaller, along with the time and date theperson called. Depending on how yoursystem is set up, you may also have a voicemail message or a fax. A message m...

16 Messaging - Leaving Messages - If you cannot reach a co-worker, you can takea message from a caller and use the LeaveMessage feature to leave a message for theco-worker if the co-worker has a displaytelephone.To use Leave Message, you must be on the calland listening to ringing or a busy signal. ...

17 - Extension & System Directory - Check with your system manager to find outwhether these directories have beenprogrammed. The System Directory dialsoutside numbers that people in your companycall often. The Extension Directory dialsinside numbers.1. Press the Menu button. 2. Select Directory....

20 - Barge-In - If a co-worker is on the phone or using DoNot Disturb , use Barge-In to reach thatperson in an emergency or if you have specialinstructions to interrupt. When the extensionis busy, you hear a tone and Barge-Inconnects you to the call; if your co-worker isusing Do Not Disturb, his or ...

24 Special Characters When you program Personal Directory listings, you are storing a sequence of numbers to be dialedautomatically. Some dialing sequences need special characters. For example, you press the Hold button to insert a pause (p) after the dial-out code in a dialing sequence. This way, t...

3 Display Reference Fixed Display Buttons 25 Menu Screen The Menu screen lists features and functions you can use only through your display. Calling information isnot shown on the Menu screen. You can make and receive calls while in Menu mode, except when usingthe Alarm Clock or Personal Directory f...

28 PAGING NUMBERS Paging Group(s) No. Loudspeaker Paging No. Line Number Zone 1 Zone 2 Zone 3 Zone 4 Page All ADDITIONAL NUMBERS COVERAGE/PICKUP/CALLING GROUPS Group Name Group Name No. Name Name No. No. No. Notes & Reminders QCC pp27-28 4/14/97, 10:44 AM 28