Page 3 - Means of Connection; FIC Code
Lucent Technologies attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Cons...
Page 4 - European Union Declaration of Conformity; ETS standards referenced by iCTR3 and CTR4
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If tr...
Page 5 - How to get help; How to order more copies
How to get help If you need additional help, the following services are available. You may need to purchase an extended service agreement to use some of these services. Contact your Lucent representative for more information. DEFINITY Helpline +1 800 225 7585 (for help with feature administration an...
Page 6 - Contents; Contents vi
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Contents vi Contents Contents vi About This Book xvii ■ What Is the Purpose of This Book? xvii ■ Who Should Read This Book? xvii ■ What Is in This Book? xvii ■ Conventions Used in This Book xviii ■ Trademark...
Page 7 - — Telephone Features
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Contents vii TCP/IP Networks 10 ATM Networks 10 Typical Connections 11 ■ International Capabilities 13 Public Network Call Priority 13 World Class Tone Detection 13 World Class Tone Generation 13 Administrab...
Page 8 - — Computer-Related Calling Features
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Contents viii Messaging 36 Telecommuting 38 3 — Attendant (Operator) Features 41 ■ Attendant (Operator) 41 Attendant Console 41 ■ DEFINITY PC Console 41 ■ Attendant Features 42 Call Handling 42 Making Calls ...
Page 9 - — Hospitality Features
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Contents ix Multimedia Call Early Answer onVectors and Stations 52 Multimedia Call Handling 53 Multimedia Call Redirection to MM Endpoint 55 Multimedia Data Conferencing (T.120) via ESM 55 Multimedia Hold, C...
Page 10 - — System Management Features
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Contents x ■ Property Management System Interface 62 ■ Property Management System (PMS) Digit to Insert/Delete 63 ■ Single-Digit Dialing and MixedStation Numbering 63 ■ Auto-Selection of DID Numbers 63 ■ Sta...
Page 13 - — Call Center Features
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Contents xiii Customer-Provided Equipment Alarm 89 7 — Call Center Features 91 ■ Automatic Call Distribution (ACD) 93 Agent Call Handling 95 Intraflow and Interflow 96 Abandoned Call Search 97 Call Vectoring...
Page 14 - — Private Networking Features
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Contents xiv 8 — Private Networking Features 107 ■ Private Network Access 107 ■ Node Number Routing 107 ■ ATM-Port Network Connectivity (ATM-PNC) 107 ■ ATM-Circuit Emulation Service (ATM-CES) 108 ■ ATM Wide ...
Page 15 - — Adjunct Systems; Index
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Contents xv 9 — Adjunct Systems 117 ■ Voice Messaging and Response 117 DEFINITY AUDIX 117 I NTUITY AUDIX 119 I NTUITY Lodging 120 I NTUITY Conversant 120 I NTUITY Call Accounting System 121 Centralized Voice...
Page 17 - About This Book; What Is the Purpose of This Book?; Who Should Read This Book?
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 About This Book xvii What Is the Purpose of This Book? About This Book What Is the Purpose of This Book? This book provides general information about the components and capabilities of the DEFINITY ® Enterpr...
Page 19 - How Can I Order Other Books?
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 About This Book xix How Can I Order Other Books? How Can I Order Other Books? Call: Lucent Technologies Publications Center US Voice +1 888 582 3688 US Fax +1 800 566 9568 Canada Voice +317 322 6619 Europe, ...
Page 21 - —System Overview
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Overview 1 1 —System Overview DEFINITY Enterprise Communications Server (ECS) organizes and routes voice, data, image and video transmissions. It can connect to private and public telephone networks, ...
Page 22 - Hardware
System Overview 2 Hardware DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Hardware Though the primary components are the same, your DEFINITY ECS can vary widely in size and appearance, depending on your capacity requirements. It may be as small as a sing...
Page 23 - Fiber Link Administration; Carriers and Cabinets; Compact Modular Cabinets
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Overview 3 Hardware whether the system is being duplicated for enhanced reliability. Each carrier can reside in the PPN cabinet or an EPN cabinet. One switch node can accommodate up to 15 Expansion Po...
Page 24 - Compact Modular Cabinet; Single-Carrier Cabinets
System Overview 4 Hardware DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Figure 2. Compact Modular Cabinet Single-Carrier Cabinets The Single-Carrier Cabinet (SCC) is a compact, floor-mounted modular unit for businesses that will at some point require m...
Page 25 - Typical Single-Carrier Cabinet and cabinet stack; Multi-Carrier Cabinets
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Overview 5 Hardware Figure 3. Typical Single-Carrier Cabinet and cabinet stack Multi-Carrier Cabinets The Multi-Carrier Cabinet (MCC) is a large unit designed for high-capacity communications systems ...
Page 26 - Typical Multi-Carrier Cabinet
System Overview 6 Hardware DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Figure 4. Typical Multi-Carrier Cabinet 233002_1.book Page 6 Monday, February 21, 2000 8:28 AM
Page 27 - Standard Configurations
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Overview 7 Hardware Figure 5. Standard Configurations 1 Basic System A Processor Port Network 2 Directly Connected System B Expansion Port Network 3 Directly Connected System with Two EPNs C Center St...
Page 28 - Reliability and Recoverability; Configuring for Reliability/Recoverability
System Overview 8 Reliability and Recoverability DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Reliability and Recoverability The system is designed to recover from a power outage or other failure instantly, regardless of the source of the failure. Each...
Page 29 - DEFINITY ECS Network Connections; Public Telephone Network
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Overview 9 DEFINITY ECS Network Connections are restored and stable, the logic switch is manually reset and the EPN is reconnected to the links from the switch. There are both command and manual reset...
Page 30 - ATM Networks
System Overview 10 DEFINITY ECS Network Connections DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 TCP/IP Networks DEFINITY ECS can also connect to Ethernet Local Area Networks (LANs) and the Internet. ■ The optional DEFINITY LAN Gateway feature lets the...
Page 31 - Typical Connections
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Overview 11 DEFINITY ECS Network Connections ■ ATM Circuit Emulation Service (ATM-CES) lets a DEFINITY ECS emulate an ISDN-PRI trunk on an ATM facility. ATM-CES maximizes port network capacities by co...
Page 32 - Typical DEFINITY ECS Connections
System Overview 12 DEFINITY ECS Network Connections DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Figure 6. Typical DEFINITY ECS Connections 1 Wireless System 8 Digital Facilities 2 Multimedia Call Center 9 Analog Facilities 3 Business Telephone 10 Data...
Page 33 - International Capabilities; Public Network Call Priority
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Overview 13 International Capabilities NOTE: Actual equipment may appear different than the equipment shown. International Capabilities DEFINITY ECS provides features that allow for differences in tel...
Page 34 - Power
System Overview 14 Power DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Power DEFINITY ECS can accept a variety of AC or DC power. The system can operate without requiring a power transformer in almost any part of the world. During a power outage, indivi...
Page 35 - —Telephone Features; Telephones; Telephones for the Global Marketplace
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Telephone Features 15 Telephones 2 —Telephone Features Telephones DEFINITY ECS telephones fall into three basic families—Analog, Digital Communications Protocol (DCP), and BRI. These terms describe how each ...
Page 36 - 400 Tip/Ring Interface Module; 200-Series Analog Telephones; IP SoftPhones
Telephone Features 16 Telephones DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 6400-Series Telephones The 2-wire, DCP 6400 digital telephones are similar to the 8400 and 9400 telephones, and feature new styling and a pullout instruction card. The 6400 t...
Page 37 - Wireless Handsets for X-Station Mobility; Teleconferencing Products; Quorum A-28 Conference Bridge; SoundStation
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Telephone Features 17 Teleconferencing Products Wireless Handsets for X-Station Mobility X-Station Mobility allows remote users to access switch features. It allows wireless telephones remoted over a trunk i...
Page 38 - SoundStation EX; Soundstation EX with External Microphones
Telephone Features 18 Teleconferencing Products DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 SoundStation EX The SoundStation EX includes all the features and functions of the SoundStation. It accommodates larger conferences by including two palm-size ...
Page 39 - Telephone Features; Handling Incoming Calls; Automatic Hold; Long Hold Recall; Transfer; Pull Transfer
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Telephone Features 19 Telephone Features Telephone Features Handling Incoming Calls Automatic Hold Allow Attendants and multi-function telephone users to alternate easily between two or more calls. For examp...
Page 40 - Transfer — Outgoing Trunk
Telephone Features 20 Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Trunk-to-Trunk Transfer Allows the attendant or telephone user to connect an incoming trunk call to an outgoing trunk call. This feature is particularly useful when a...
Page 41 - Conference; Abort Conference on Hangup; Call Park
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Telephone Features 21 Telephone Features Conference The Conference button allows multiappearance telephone users to make up to six-party conference calls without attendant assistance. This feature also allow...
Page 42 - Internal Automatic Answer; Call Redirection; Call Forwarding
Telephone Features 22 Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 pairs of telephones such as a secretary and an executive. The secretary might press the button to signal to the executive that a call needs answering or someone has a...
Page 43 - Call Coverage; Coverage Callback
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Telephone Features 23 Telephone Features ■ Call Forwarding Off Net — Allows calls forwarded off net to be tracked for busy or no-answer conditions. The system brings the call back for further call-coverage p...
Page 44 - Consult
Telephone Features 24 Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Consult Allows a covering user, after answering a call received through Call Coverage, to call the called party for private consultation. Consult can be used to let a...
Page 45 - Typical DEFINITY ECS Call Coverage Options
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Telephone Features 25 Telephone Features Figure 8. Typical DEFINITY ECS Call Coverage Options A External Call: Active, Busy, Don’t Answer 1 Secretary B Internal Calls: Cover All 2 Clerk C Internal Call: Acti...
Page 46 - Night Service; Enhanced Night Service
Telephone Features 26 Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Night Service There are five Night Service features: ■ Hunt Group Night Service allows an attendant or a split supervisor to assign a hunt group or split to Night Ser...
Page 47 - Bridged Call Appearance — Single-Line
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Telephone Features 27 Telephone Features Bridged Call Appearance — Multi-Appearance Telephone Allows calls made to or from a primary telephone user’s extension number to be handled from more than one telepho...
Page 48 - Call Pickup; Group Call Pickup; Station Hunting; Station Hunt Before Coverage
Telephone Features 28 Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Call Pickup Along with Directed Call Pickup, allows you to answer calls for other telephones within your specified call pickup group. Directed Call Pickup allows you ...
Page 49 - Circular Station Hunting; Speed/Convenience Calling; Abbreviated Dialing; Abbreviated Dialing Labeling
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Telephone Features 29 Telephone Features Circular Station Hunting This new hunt group type is an alternative to the "ddc" or "hot-seat" algorithm in a hunt group. DEFINITY ECS keeps track of ...
Page 51 - Recorded Telephone Dictation Access; Crisis Alert
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Telephone Features 31 Telephone Features Recorded Telephone Dictation Access Allows telephone users, including Remote Access and incoming tie trunk users, to access dictation equipment. The dictation equipme...
Page 52 - Manual Originating Line Service; Telephone Displays; Voice Terminal Display
Telephone Features 32 Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Manual Originating Line Service Connects single-line telephone users to the attendant automatically when the user lifts the handset. The attendant number is stored in...
Page 53 - Group Communication
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Telephone Features 33 Telephone Features ICLID on Analog Trunk In the US and Japan, the user’s terminal displays calling party information. Name and calling number are available from the US central offices; ...
Page 54 - Intercom — Dial
Telephone Features 34 Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Intercom — Dial Allows multi-appearance telephone users to easily call others within an administered group. The calling user lifts the handset, presses the Dial Inter...
Page 55 - Code Calling Access; Special Ringing; Distinctive Ringing
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Telephone Features 35 Telephone Features Code Calling Access Allows attendants, users, and tie trunk users to page with coded chime signals. This feature is helpful for users who are often away from their te...
Page 56 - Messaging; Leave Word Calling
Telephone Features 36 Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Ringing — Abbreviated and Delayed Allows you to manually or automatically assign one of four ring types to each call appearance on a telephone. Whatever treatment you...
Page 57 - Voice Messaging and Call Coverage; Voice Message Retrieval; Message-Retrieval Options; Demand Print
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Telephone Features 37 Telephone Features message light. It is often used with telephones that have no Message Waiting Lights. Audible Message Waiting may not be available in countries that restrict the chara...
Page 58 - Voice Messaging Systems; Telecommuting; Personal Station Access
Telephone Features 38 Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Voice Messaging Systems The Lucent Technologies voice messaging solutions include: ■ DEFINITY AUDIX ■ INTUITY AUDIX Voice Response solutions include: ■ CONVERSANT Voi...
Page 59 - Station Self Display
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Telephone Features 39 Telephone Features or off-site (with DEFINITY Extender). Personal Station Access can also be used to prevent unauthorized calls from your phone when you are away from your desk. You wou...
Page 61 - Attendant Console; DEFINITY PC Console
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Attendant (Operator) Features 41 Attendant (Operator) 3 —Attendant (Operator) Features Attendant (Operator) A person at a console who provides personalized service for incoming callers and voice-services use...
Page 62 - Attendant Features; Call Handling; Listed Directory Number
Attendant (Operator) Features 42 Attendant Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 1997. If a Spanish-speaking Attendant takes over for a French-speaking attendant, for example, a single press of a button converts all labels, error messag...
Page 63 - Backup Alerting
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Attendant (Operator) Features 43 Attendant Features Backup Alerting Notifies backup Attendants that the primary Attendant cannot pick up a call. It provides both audible and visual alerting to backup station...
Page 64 - Serial Calling; Making Calls; Auto Start and Don’t Split
Attendant (Operator) Features 44 Attendant Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Serial Calling Enables an Attendant to transfer trunk calls that return to the same Attendant after the called party hangs up. The returned call can then t...
Page 65 - Accessing the Attendant
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Attendant (Operator) Features 45 Attendant Features Accessing the Attendant Recall Allows users to recall the Attendant when they are on a two-party call or on an Attendant Conference call held on the consol...
Page 66 - Trunk Group Access
Attendant (Operator) Features 46 Attendant Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Audible alerting sounds like an ambulance siren. Visual alerting consists of flashing of the crisis-alert button lamp and display of the caller name and ex...
Page 67 - Attendant Direct Trunk Group Selection; Centralized Attendant Service; Control of Trunk Group Access
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Attendant (Operator) Features 47 Attendant Features Attendant Direct Trunk Group Selection Allows the Attendant direct access to an idle outgoing trunk by pressing the button assigned to the trunk group. Thi...
Page 68 - Inter-PBX Attendant Calls
Attendant (Operator) Features 48 Attendant Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Inter-PBX Attendant Calls Allows Attendants for multiple branches to be concentrated at a main location. Incoming trunk calls to the branch, as well as Att...
Page 70 - DEFINITY ECS Modem Pooling
Computer-Related Calling Features 50 Modem Pooling DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Figure 9. DEFINITY ECS Modem Pooling 1 DEFINITY ECS 7 Integrated Pooled Modem 2 Asynchronous Terminal 8 Data Line Port 3 Digital Port 9 Analog Port 4 Analog...
Page 71 - Alphanumeric Dialing
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Computer-Related Calling Features 51 Alphanumeric Dialing Alphanumeric Dialing Allows you to place data calls by entering an alphanumeric name rather than a long string of numbers. Data Call Setup Enables th...
Page 72 - Data Restriction
Computer-Related Calling Features 52 Data Restriction DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Data Restriction Protects analog data calls from being disturbed by any of the system’s overriding or ringing features. It is administered at the system ...
Page 73 - Multimedia Call Handling
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Computer-Related Calling Features 53 Multimedia Calling NOTE: The “destination voice endpoint” might be an outgoing voice trunk if the destination voice station is forwarded or covered off-premises. Multimed...
Page 74 - DEFINITY ECS Multimedia Call Handling
Computer-Related Calling Features 54 Multimedia Calling DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Figure 10. DEFINITY ECS Multimedia Call Handling 1 One number access 5 Call redirection 2 Multimedia call complex 6 Multimedia conferencing 3 Multimedi...
Page 75 - Multimedia Call Redirection to MM Endpoint
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Computer-Related Calling Features 55 Multimedia Calling Multimedia Call Redirection to MM Endpoint A dual port multimedia station may be a destination of call redirection features such as call coverage, forw...
Page 76 - IP Solutions
Computer-Related Calling Features 56 Multimedia Applications Server Interface DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Multimedia Applications Server Interface The Multimedia Applications Server Interface provides a link between the DEFINITY ECS an...
Page 77 - Trunks
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Computer-Related Calling Features 57 IP Solutions NOTE: To maximize voice quality using IP Solutions, you must consider both your hardware and network configurations. For example, with IP Softphones, you can...
Page 78 - IP Trunk; Road-warrior Application
Computer-Related Calling Features 58 IP Solutions DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 configured as DEFINITY-specific tie trunks, generic tie trunks, or direct-inward-dial (DID) "public" trunks. In addition, the H.323 trunks support IS...
Page 79 - Integrated Workstation Applications; PassageWay
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Computer-Related Calling Features 59 Integrated Workstation Applications Integrated Workstation Applications PassageWay When you use the PassageWay adjunct application, you can use your Windows PC desktop to...
Page 81 - —Hospitality Features; Overview
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Hospitality Features 61 Overview 5 —Hospitality Features Overview The following features are designed for use in the hospitality industry. Other features listed elsewhere may be of use in this industry, howe...
Page 82 - Hospitality Services
Hospitality Features 62 Hospitality Services DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Hospitality Services A system with Hospitality enabled and Hospitality Parameter Reduction disabled provides all system capabilities and supports all types of cus...
Page 83 - Auto-Selection of DID Numbers
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Hospitality Features 63 Property Management System (PMS) Digit to Insert/Delete Property Management System (PMS) Digit to Insert/Delete Many customer configurations base the room telephone extension on the r...
Page 85 - —System Management Features; Scheduling; Call Restrictions
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Management Features 65 Scheduling 6 —System Management Features Scheduling DEFINITY ECS’s functional scheduling allows you to specify the time a command will be executed or to specify that it should b...
Page 86 - Station Security Codes
System Management Features 66 Security DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 The risks of unauthorized access can be minimized by combining the use of Remote Network Access with the following: ■ An unpublished remote access number ■ Deactivate u...
Page 87 - Per Line CPN Restriction; Restriction — Controlled
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Management Features 67 Security Calling/Connected Party Number (CPN) Restriction Per Line CPN Restriction Users may block the Calling Party Number when originating calls. For ISDN calls, the CPN Prese...
Page 89 - Troubleshooting; Automatic Circuit Assurance
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Management Features 69 DEFINITY Site Administration (DSA) regularly, and view a history of DNA activity. DNA allows for cut-thru to switches and voice mail systems, but it also offers the Graphically ...
Page 90 - DCS Automatic Circuit Assurance
System Management Features 70 Troubleshooting DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 DCS Automatic Circuit Assurance Allows a user or Attendant at one node to activate or deactivate Automatic Circuit Assurance referral calls for the entire DCS ne...
Page 91 - Variable Length Ping; Information and Reports; Recent Change History
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Management Features 71 Information and Reports Variable Length Ping Provides an enhancement to the ping command included in R7.1. This enhancement specifies a longer packet to be sent by ping and show...
Page 92 - Call Charge Information; Bulletin Board
System Management Features 72 Information and Reports DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Call Charge Information Provides two ways to know the approximate charge for calls made on outgoing trunks: ■ Advice of Charge — For ISDN trunks Advice o...
Page 93 - Traffic Reports
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Management Features 73 Information and Reports Call Detail Recording (CDR) Records detailed call information on incoming and outgoing calls for the purpose of call accounting and sends this call infor...
Page 94 - Announcements; Recorded Announcement
System Management Features 74 Announcements DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 ■ Automatic Route Selection Pattern Measurements ■ Trunk Group Detailed Measurements ■ Blockage Study report ■ Port Network and Link Usage ■ Emergency and Journal ...
Page 95 - Administration Without Hardware; Terminal Translation Initialization (TTI); Tenant Partitioning
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Management Features 75 Administration Without Hardware Administration Without Hardware Allows you to administer telephones that are not yet physically present on the system. This feature works the sam...
Page 96 - Trunk Group Circuits
System Management Features 76 Trunk Management DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Trunk Group Circuits Trunks provide the communications links between DEFINITY ECS and other switches, including Central Office switches and other premises switc...
Page 97 - Auxiliary Trunks; Central Office; IP Trunks
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Management Features 77 Trunk Management Auxiliary Trunks Auxiliary trunks connect devices in auxiliary cabinets with the DEFINITY ECS. Some of the features that are supported with this type of trunk a...
Page 98 - ISDN Trunks
System Management Features 78 Trunk Management DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 ISDN Trunks Gives you access to a variety of public and private network services and facilities. The ISDN standard consists of layers 1, 2, and 3 of the Open Sy...
Page 99 - DEFINITY ECS and ISDN
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Management Features 79 Trunk Management Figure 11. DEFINITY ECS and ISDN 1 DEFINITY ECS 6 Private ISDN 2 DEFINITY ECS 7 Public ISDN 3 DEFINITY ECS 8 Public and Private Networks 4 Basic Rate Interface ...
Page 101 - Automatic TEI (Termination Endpoint Identifier); ATM Trunks; ISDN Presentation Restriction
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Management Features 81 Trunk Management necessary to put several ISDN-PRI narrowband channels into one wideband channel to accommodate the needs of these applications. This feature supports both Europ...
Page 102 - Tandem; tandem switch
System Management Features 82 Trunk Management DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Tandem In an Electronic Tandem Network, DEFINITY ECS provides a variety of features on a network-wide basis. Here are a few examples: ■ Uniform Dial Plan (UDP) ...
Page 103 - Digital Multiplexed Interface; E1 Interface
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Management Features 83 Trunk Management Digital Multiplexed Interface Supports two signaling techniques: bit-oriented signaling and message-oriented signaling for direct connection to host computers. ...
Page 104 - T1 Interfaces; Answer Detection
System Management Features 84 Trunk Management DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 T1 Interfaces When planning your networking requirements, one of the options you should consider is multiplexing over Digital Services 1 (DS1) facilities. Used ...
Page 105 - Automatic Transmission Measurement System; Automatic Routing Features
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Management Features 85 Automatic Routing Features Automatic Transmission Measurement System Measures voice and data trunk facilities for satisfactory transmission performance. The measurement report c...
Page 106 - AAR/ARS Overlap Sending
System Management Features 86 Automatic Routing Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 assign long-distance carrier-codes and DEFINITY ECS translates them. The system inserts codes as needed to guarantee automatic-carrier selection. ARS ...
Page 107 - Alternate Facility Restriction Levels; Generalized Route Selection
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Management Features 87 Automatic Routing Features Facility Restriction Levelsand Traveling Class Marks Allows certain calls to specific users, while denying the same calls to other users. For example,...
Page 108 - Subnet Trunking; Extension Number Portability; Alarm Assignments; External Device Alarming
System Management Features 88 Alarm Assignments DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Subnet Trunking Modifies the number you dial so an AAR or ARS call can route over different trunk groups that may terminate in switches with different dial pla...
Page 109 - Customer-Provided Equipment Alarm
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 System Management Features 89 Alarm Assignments Customer-Provided Equipment Alarm Provides you with an indication that a system alarm has occurred and that the DEFINITY ECS has attempted to contact a service...
Page 111 - —Call Center Features
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Call Center Features 91 7 —Call Center Features DEFINITY Call Center applications are designed to efficiently connect each caller with the representative best suited to serve that caller. The DEFINITY ECS be...
Page 112 - A DEFINITY Call Center
Call Center Features 92 DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Figure 12. A DEFINITY Call Center 1 Your Office Building 8 CentreVu Supervisor 2 DEFINITY ECS 9 CallVisor Adjunct Switch Applications Interface 3 Remote Agents Using DEFINITY Extender...
Page 114 - A Basic Example of Automatic Call Distribution
Call Center Features 94 Automatic Call Distribution (ACD) DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Figure 13. A Basic Example of Automatic Call Distribution 1 DEFINITY ECS 5 Group C: General Information 2 Incoming Lines 6 Queues 3 Group A: Business...
Page 115 - Agent Call Handling; Multiple Call Handling
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Call Center Features 95 Automatic Call Distribution (ACD) Agent Call Handling Allows you to administer functions that ACD agents use when handling incoming calls. You define specific agent capabilities and c...
Page 116 - Call Center Release Control; Intraflow and Interflow
Call Center Features 96 Automatic Call Distribution (ACD) DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 to develop more precise staffing forecasting models or use it with schedule-adherence packages to ensure that agents are performing scheduled activit...
Page 117 - Abandoned Call Search
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Call Center Features 97 Automatic Call Distribution (ACD) Enhanced information forwarding allows Call Center related information to be passed transparently over some public networks and non-QSIG or QSIG priv...
Page 118 - COR for VDN; VDN in a Coverage Path; Applications
Call Center Features 98 Automatic Call Distribution (ACD) DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 When answering a call, the answering agent will see the information (such as the name) associated with the VDN on their display and can respond to th...
Page 119 - Call Distribution Based on Skill
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Call Center Features 99 Automatic Call Distribution (ACD) Call Prompting Allows the system to collect information from the calling party and direct the calls via Call Vectoring. The caller is verbally prompt...
Page 120 - Best Service Routing; Dialed Number Identification Service (DNIS)
Call Center Features 100 Automatic Call Distribution (ACD) DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 This refined skill definition capability allows you to organize call handling based on customer, product, and language, for example. Add/Remove Skil...
Page 122 - Dual Links to CMS; CentreVu Advocate; Call Selection Override per Skill
Call Center Features 102 Automatic Call Distribution (ACD) DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Dual Links to CMS Provides an additional TCP/IP link to a separate CMS for full, duplicated CMS data collection functionality and High availability ...
Page 124 - Direct Agent Announcement
Call Center Features 104 ASAI (Adjunct Switch Application Interface) DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 ■ Periodic Pulse Metering — For non-ISDN trunks Periodic Pulse Metering accumulates pulses transmitted from the public network at periodic...
Page 125 - ASAI Pending Work Mode Change; CentreVu Computer Telephony on MAPD-NT
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Call Center Features 105 CTI (Computer Telephony Integration) Flexible Billing is available in the U.S. for use with AT&T MultiQuest® 900 Vari-A-Bill TM Service. Flexible billing requires a CallVisor Adj...
Page 126 - ATM; ATM Trunking
Call Center Features 106 ATM DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 ATM ATM Trunking Provides Call centers with an alternative to T1/E1 facilities for various private networking configurations ATM WAN PNC Enables you to merge together separate, g...
Page 127 - —Private Networking Features; Private Network Access
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Private Networking Features 107 Private Network Access 8 —Private Networking Features Private Network Access Allows calls to other systems in a private network. These calls do not use the public network. The...
Page 129 - Figure 14. DEFINITY ECS as Part of a DCS
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Private Networking Features 109 Uniform Dial Plan (UDP) Figure 14. DEFINITY ECS as Part of a DCS Uniform Dial Plan (UDP) A unique four- or five-digit number assigned to each station on the network. Uniform n...
Page 130 - Phone Features That Work Over the Network
Private Networking Features 110 Uniform Dial Plan (UDP) DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Attendant Features That Work Over the Network ■ Attendant Control of Trunk Group Access ■ Attendant Direct Trunk Group Selection ■ Phone Displays ■ DCS...
Page 131 - QSIG; Call Completion
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Private Networking Features 111 QSIG DCS Over ISDN-PRI D-channel Enhances DCS by allowing access to the public network for DCS connections between DCS switch nodes. With this feature (also known as DCS+), DC...
Page 132 - Path Replacement
Private Networking Features 112 QSIG DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Manufacturer-Specific Information (MSI) QSIG handles non-standardized information that is specific to a particular PBX or network. This information is known as Manufactur...
Page 133 - Call Transfer
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Private Networking Features 113 QSIG ■ If QSIG Call Forwarding with Busy/Don’t Answer is activated and a station is idle but the call is not answered, a call is diverted after a specified number of rings. Th...
Page 134 - QSIG VALU
Private Networking Features 114 QSIG DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 QSIG Centralized Attendant Service (CAS) Provides you with the capability to have all your Attendants in one location, serving users in multiple locations. QSIG CAS does ...
Page 135 - Call Coverage and CAS; QSIG Voice Mail Capabilities
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Private Networking Features 115 QSIG Call Coverage and CAS When a trunk has both CAS and VALU Call Coverage activated, the coverage display information is provided on calls that cover from a branch PBX to th...
Page 137 - —Adjunct Systems; Voice Messaging and Response; DEFINITY AUDIX
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Adjunct Systems 117 Voice Messaging and Response 9 —Adjunct Systems Voice Messaging and Response DEFINITY AUDIX While many voice messaging systems require separate equipment and connections, the DEFINITY AUD...
Page 140 - Mode Code Interface; Lodging; Conversant
Adjunct Systems 120 Voice Messaging and Response DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Mode Code Interface DEFINITY ECS supports an analog Mode Code interface for communications with I NTUITY AUDIX and other voice mail systems using the same int...
Page 141 - Call Accounting System; Other Supported Systems
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Adjunct Systems 121 Voice Messaging and Response have access to sophisticated phone-based services. Advanced telephone features provide intelligent call-transfer capabilities and allow you to use the system ...
Page 143 - Figure 15. PassageWay Direct Connect Configurations
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Adjunct Systems 123 Call Center (See Call Center Features) Figure 15. PassageWay Direct Connect Configurations 1 2- or 4-wire DCP Port 5 Personal Computer 2 Auxiliary Power 6 2-wire DCP Port 3 DCP Telephone ...
Page 144 - Wireless; Forum Personal Communications Manager
Adjunct Systems 124 Wireless DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Wireless The DEFINITY Wireless Business System relies on the DEFINITY ECS system to manage mobility. It uses Personal Wireless Telecommunications technology, which is a leading p...
Page 145 - Numerics
DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1 April 2000 Index 125 IN Index Numerics 6200-series analog telephones , 16 6400 telep hones , 15 8400 telep hones , 15 8410B telep hones , 16 9400 telep hones , 15 9403 telep hones , 15 9410B telep hones , 15 9410D tele...