HP CE527A#ABA - Manual

Product comparison HP LaserJet P3015 printer (basemodel) CE525A 2 1 ● Prints up to 42 pages per minute (ppm) on Letter size paper and40 ppm on A4 size paper ● Contains 96 megabytes (MB) of random access memory (RAM).Expandable to 1 GB. ● Tray 1 holds up to 100 sheets ● Tray 2 holds up to 500 sheets ...

Environmental features Duplex Save paper by using duplex printing as your default print setting. Recycling Reduce waste by using recycled paper. Recycle print cartridges by using the HP return process. Energy savings Save energy by initiating sleep mode for the product. HP Smart Web printing Use HP ...

Product features Feature Description Performance ● 540 MHz processor User interface ● Control-panel help ● 4-line graphical display with numeric keypad. (The keypad is not included for the base model) ● HP Easy Printer Care software (a Web-based status and problem-solving tool) ● Windows® and Macint...

Product views Front view 2 1 8 9 7 6 5 4 3 2 1 12 10 11 1 Extension for the top output bin 2 Top output bin 3 Top cover (provides access to the print cartridge and the label that lists the model and serial number) 4 Hardware integration pocket for installing third-party security devices (not include...

Rear view 6 2 1 7 5 4 3 1 Right-side cover (provides access to the DIMM slot and additional USB ports) 2 RJ.45 network connection (for the n, dn, and x models only) 3 EIO slot (covered) 4 Hi-speed USB 2.0 connection, for connecting directly to a computer 5 Rear door (pull open to a 45° angle for str...

2 Control panel ● Control-panel layout ● Use the control-panel menus ● Show Me How menu ● Retrieve job menu ● Information menu ● Paper handling menu ● Manage supplies menu ● Configure device menu ● Diagnostics menu ● Service menu ENWW 11

Use the control-panel menus You can perform most routine printing tasks from the computer through the printer driver or softwareprogram. This is the most convenient way to control the product, and it overrides the product control-panel settings. See the help files for the software program, or for mo...

Show Me How menu Use the SHOW ME HOW menu to print instructions for using the product. To display: Press the Menu button , and then select the SHOW ME HOW menu. Item Explanation CLEAR JAMS Provides instructions for clearing jams on the product. LOAD TRAYS Provides instructions for loading and config...

Retrieve job menu Use the RETRIEVE JOB menu to view listings of all stored jobs. To display: Press the Menu button , and then select the RETRIEVE JOB menu. Item Sub-item Options Description <USER NAME> Each user who has stored jobs is listedby name. Select the appropriate username to see a lis...

Information menu Use the INFORMATION menu to access and print specific product information. To display: Press the Menu button , and then select the INFORMATION menu. Item Description PRINT MENU MAP Prints the control-panel menu map, which shows the layout and currentsettings of the control-panel men...

Paper handling menu Use this menu to configure input trays by size and type. It is important to correctly configure the trayswith this menu before you print for the first time. To display: Press the Menu button , and then select the PAPER HANDLING menu. NOTE: If you have used other HP LaserJet produ...

Manage supplies menu Use this menu to configure how the product alerts you when supplies are approaching the estimatedend of life. To display: Press the Menu button , and then select the MANAGE SUPPLIES menu. NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have...

Configure device menu Use the CONFIGURE DEVICE menu for the following tasks: ● Change the default printing settings. ● Adjust the print quality. ● Change the system configuration and I/O options. ● Reset the default settings. Printing menu These settings affect only jobs without identified propertie...

Item Values Description SUPPRESS BLANK PAGES NO * YES When generating your own PCL, extra form feeds areincluded that would cause a blank page to be printed. Select YES for form feeds to be ignored if the page is blank. MEDIA SOURCE MAPPING The PCL5 MEDIA SOURCE MAPPING command selects an input tray...

System setup menu Use the SYSTEM SETUP menu to change product-configuration defaults such as sleep mode, product personality (language), and jam recovery. To display: Press the Menu button , select the CONFIGURE DEVICE menu, and then select the SYSTEM SETUP menu. NOTE: Values that have an asterisk (...

I/O menu Items on the I/O (input/output) menu affect the communication between the product and the computer.If the product contains an HP Jetdirect print server, you can configure basic networking parameters byusing this submenu. You can also configure these and other parameters through HP Web Jetad...

Item Sub-item Sub-item Values Description RTT AVERAGE Shows the average round-trip-time (RTT),from 0 to 4096 milliseconds, for packettransmission and response. The default is 0. PING INPROGRESS YES NO * Select whether the control panel indicateswhen a ping test is in progress. REFRESH YES NO * When ...

Diagnostics menu Use the DIAGNOSTICS menu to run tests that can help you identify and solve problems with the product. To display: Press the Menu button , and then select the DIAGNOSTICS menu. NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Ite...

Item Sub-item Values Description MANUAL SENSORTEST 2 Performs additional tests todetermine whether the paper pathsensors are operating correctly. COMPONENT TEST A list of available componentsappears. Activate individual partsindependently to isolate noise,leaking, and other hardwareissues. PRINT/STO...

3 Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● HP Universal Print Driver (UPD) ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Suppor...

Supported operating systems for Windows ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows Server 2008 (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) ● Windows 2000 (32-bit) 42 Chapter 3 Software for Windows ENWW

Supported printer drivers for Windows ● HP PCL 6 (default printer driver) ● HP postscript emulation Universal Print Driver (HP UPD PS) ● HP PCL 5 UPD Universal Print Driver (HP UPD PCL 5) - available for download from www.hp.com/ go/ljp3010series_software The printer drivers include online Help. NOT...

HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access tovirtually any HP LaserJet product, from any location, without downloading separate drivers. It is built onproven HP print driver technology and has been tested thoroughl...

Select the correct printer driver for Windows Printer drivers provide access to the product features and allow the computer to communicate with theproduct (using a printer language). Check the installation notes and readme files on the product CD foradditional software and languages. HP PCL 6 driver...

Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a similar command on the File menu of the program y...

Change printer-driver settings for Windows Change the settings for all print jobsuntil the software program is closed Change the default settings for allprint jobs Change the product configurationsettings 1. On the File menu in the software program, click Print . 2. Select the driver, and then click...

Remove software for Windows Windows XP 1. Click Start , Control Panel , and then Add or Remove Programs . 2. Find and select the product from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 1. Click Start , Control Panel , and then Programs and Features . 2. Find an...

Supported utilities for Windows HP Web Jetadmin HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimizeproduct use, control color costs, secure products, and streamline supplies management by enablingremote configuration, proactive monitoring, security t...

HP Easy Printer Care HP Easy Printer Care software is a program that you can use for the following tasks: ● Check the product status ● Check the supplies status and use HP SureSupply to shop online for supplies ● Set up alerts ● View product usage reports ● View product documentation ● Gain access t...

Software for other operating systems OS Software UNIX For HP-UX and Solaris networks, go to www.hp.com/support/go/jetdirectunix_software to install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX. For the latest model scripts, go to www.hp.com/go/unixmodelscripts . Linux For i...

4 Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver ENWW 53

Software for Macintosh Supported operating systems for Macintosh The product supports the following Macintosh operating systems: ● Mac OS X V10.3.9, V10.4, V10.5, and later NOTE: For Mac OS X V10.4 and later, PPC and Intel® Core™ Processor Macs are supported. Supported printer drivers for Macintosh ...

Change printer-driver settings for Macintosh Change the settings for all print jobsuntil the software program is closed Change the default settings for allprint jobs Change the product configurationsettings 1. On the File menu, click Print . 2. Change the settings that you wanton the various menus. ...

Software for Macintosh computers HP Printer Utility Use the HP Printer Utility to configure, administer, and set up product features that are not availablefrom the printer driver. You can use the HP Printer Utility with HP products that are connected to the network with a universalserial bus (USB) c...

HP Printer Utility features The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list. The following table describes the tasks that you can perform from these pages. Item Description Configuration Page Prints a configuration page. Supplies Status Shows the...

Use features in the Macintosh printer driver Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print . 2. Select the driver. 3. Select the print settings. 4. In the Presets box,...

Print on both sides of the page (duplex printing) Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading specialpaper such as letterhead, load it in one of the following ways: ● For Tray 1, load the letterhead paper face-up with th...

Select which option to use if another stored job already has that name. Use Job Name + (1 - 99) Append a unique number to the end of the job name. Replace Existing File Overwrite the existing stored job with the new one. 5. If you selected the Stored Job or Personal Job option in step 3, you can pro...

5 Connectivity ● USB connection ● Network configuration ENWW 63

Network configuration You might need to configure certain network parameters on the product. You can configure theseparameters from the control panel, the embedded Web server, or for most networks, from the HP WebJetadmin software. For a complete list of supported networks and for instructions on co...

Configure the network product View or change network settings Use the embedded Web server to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx ● If you ...

Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway. 1. Press the Menu button . 2. Open each of the following menus. Press the down arrow to highlight it and then press the OK button to select ...

Manually configure IPv6 TCP/IP parameters from the control panel Use the control-panel menus to manually set an IPv6 address. 1. Press the Menu button . 2. Open each of the following menus. Press the down arrow to highlight it and then press the OK button to select it. a. CONFIGURE DEVICE b. I/O c. ...

Link speed and duplex settings The link speed and communication mode of the print server must match the network. For most situations,leave the product in automatic mode. Incorrect changes to the link speed and duplex settings mightprevent the product from communicating with other network devices. If...

6 Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Custom paper sizes ● Supported paper and print media types ● Tray and bin capacity ● Special paper or print media guidelines ● Load trays ● Configure trays ● Use paper output options ENWW 73

Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in thisuser guide. Paper or print media that does not meet these guidelines might cause poor print quality,increased jams, and premature wear on the product. For best...

Custom paper sizes This product supports a variety of custom paper sizes that are within the minimum- and maximum-sizeguidelines for the product but are not listed in the supported paper sizes table. When using a supportedcustom size, specify the custom size in the print driver, and load the paper i...

Supported paper and print media types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljp3010series . Paper type (control panel) Paper type (printer driver) Tray 1 Tray 2 andoptional 500-sheet trays Automaticduplex printing PLAIN Plain LIGHT 60–74...

Tray and bin capacity Tray or bin Paper type Specifications Quantity Tray 1 Paper Range: 60 g/m 2 (16 lb) bond to 199 g/m 2 (53 lb) bond Maximum stack height: 12 mm(0.5 in) Equivalent to 100 sheets of 75g/m 2 (20 lb) bond Envelopes 75 g/m 2 (20 lb) bond to 90 g/m 2 (24 lb) bond Up to 10 envelopes La...

Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactoryresults. When using special paper or print media, be sure to set the type and size in the printer driverto obtain the best results. CAUTION: HP LaserJet product...

Load trays Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in thefollowing table. Tray Single-sided printing Automatic duplex printing Envelopes Tray 1 Face-up Top edge leading into the product Face-down Bottom edg...

Load Tray 1 NOTE: The product might print at a slower speed when using Tray 1. CAUTION: To avoid jams, do not load trays while the product is printing. Do not fan the paper. Fanning can cause misfeeds. TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-load-tray1 ....

Load Tray 2 or an optional 500-sheet tray CAUTION: To avoid jams, do not load trays while the product is printing. CAUTION: Do not fan the paper. Fanning can cause misfeeds. TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-load-tray2 . 1. Pull the tray out and li...

Configure trays NOTE: If you have used other HP LaserJet product models, you might be accustomed to configuring Tray 1 to First mode or Cassette mode. For this product, setting TRAY 1 SIZE to the ANY SIZE setting and setting TRAY 1 TYPE to ANY TYPE is equivalent to First mode. Setting TRAY 1 SIZE an...

3. Press the down arrow to highlight the size or type setting for the desired tray, and then press the OK button. 4. Press the up arrow or the down arrow to highlight the size or type. If you select a custom size,select the unit of measure, and then set the X dimension and the Y dimension. 5. Press ...

Use paper output options Print to the top (standard) output bin The top output bin collects paper face-down, in the correct order. The top output bin should be used formost print jobs, including transparencies. To use the top output bin, be sure that the rear output bin isclosed. To avoid jams, do n...

7 Use product features ● Economy settings ● Use job-storage features ● Walk-up USB printing ENWW 91

Economy settings EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can useless toner and decrease the cost per page. However, using EconoMode can also reduce print quality. HP does not recommend full-time use of EconoMode. If EconoMode is used full-time...

Sleep delay The adjustable sleep mode feature reduces power consumption when the product has been inactive foran extended period. You can set the length of time before the product enters sleep mode. The defaultsetting is 30 MINUTES . NOTE: The product display dims when the product is in sleep mode. ...

Wake time The wake time feature allows you to instruct the product to wake at a certain time on selected days, toeliminate waiting for the warm-up and calibration periods. You must have the SLEEP MODE setting on to set the wake time. NOTE: Make sure that the real-time clock is set to the correct dat...

Use job-storage features The following job-storage features are available for print jobs: ● Proof and hold jobs : This feature provides a quick way to print and proof one copy of a job and then print the additional copies from the control panel. ● Personal jobs : When you send a private job to the p...

5. If the job requires a PIN, use the numeric keypad, or press the up arrow or the down arrow toenter the PIN, and then press the OK button. NOTE: If you use the up arrow or the down arrow to enter the PIN, press the OK button after each digit. 6. To print the number of copies specified in the drive...

8 Print tasks ● Cancel a print job ● Use features in the Windows printer driver ENWW 99

Cancel a print job NOTE: It can take some time for all printing to clear after you have canceled a print job. Stop the current print job from the control panel 1. Press the stop button on the control panel. 2. Press the down arrow to highlight the CANCEL CURRENT JOB option, and then press the OK but...

Use features in the Windows printer driver NOTE: The following information is for the HP PCL 6 printer driver. Open the printer driver How do I Steps to perform Open the printer driver On the File menu in the software program, click Print . Select the printer, and then click Properties or Preference...

Set paper and quality options To perform the following tasks, open the printer driver and click the Paper/Quality tab. How do I Steps to perform Select a page size Select a size from the Paper size drop-down list. Select a custom page size a) Click Custom . The Custom Paper Size dialog box opens. b)...

Set document finishing options To perform the following tasks, open the printer driver and click the Finishing tab. How do I Steps to perform Manually print on both sides (duplex) NOTE: This information applies to products that do not have an automatic duplexer. 1. Load paper face-up in Tray 1 or fa...

Set job storage options To perform the following tasks, open the printer driver and click the Job Storage tab. How do I Steps to perform Print one copy for proof before printing all the copies In the Job Storage Mode area, click Proof and Hold . The product prints the first copy only. A message appe...

Set advanced printing options To perform the following tasks, open the printer driver and click the Advanced tab. How do I Steps to perform Select advanced printing options In any of the sections, click a current setting to activate a drop-down list so you can change the setting. Change the number o...

9 Manage and maintain the product ● Print the information and show-me-how pages ● Use the HP Easy Printer Care software ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use security features ● Manage supplies ● Replace supplies and parts ● Install memory, internal USB devices, and exte...

Print the information and show-me-how pages From the product control panel, you can print information pages that give details about the product andits current configuration. You can also print several show-me-how pages that illustrate commonprocedures related to using the product. Type of page Name ...

Use the HP Easy Printer Care software Open the HP Easy Printer Care software Use one of the following methods to open the HP Easy Printer Care software: ● On the Start menu, select Programs , select Hewlett-Packard , select HP Easy Printer Care , and then click Start HP Easy Printer Care . ● In the ...

HP Easy Printer Care software sections HP Easy Printer Care software can provide information about multiple HP products that are on yournetwork as well as any products that are directly connected to your computer. Some of the items thatare in the following table might not be available for every prod...

Use the embedded Web server Use the embedded Web server to view product and network status and to manage printing functionsfrom your computer instead of from the product control panel. NOTE: When the product is directly connected to a computer, use the HP Easy Printer Care software to view the produ...

Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, andtroubleshooting network-connected peripherals. Management is proactive, allowing networkadministrators the ability to resolve issues before users are affected. Download this free, en...

Use security features The product supports security standards and recommended protocols that help you keep the productsecure, protect critical information on your network, and simplify the way you monitor and maintain theproduct. For in-depth information about HP's secure imaging and printing soluti...

Data affected Data affected by the Secure Disk Erase feature includes temporary files that are created during the printprocess, stored jobs, proof and hold jobs, disk-based fonts, disk-based macros (forms), address books,and HP and third-party applications. NOTE: Stored jobs will be securely overwri...

Lock the control panel menus You can lock various menus on the control panel by using the embedded Web server. 1. Open the embedded Web server by entering the product IP address into the address line of a Webbrowser. 2. Click the Settings tab, and then click the Security link. 3. Click the Device Se...

Lock the formatter The formatter area, on the back of the product, has a slot that you can use to attach a security cable.Locking the formatter prevents someone from removing valuable components from it. 120 Chapter 9 Manage and maintain the product ENWW

Manage supplies Use genuine HP print cartridges for the best printing results. Print-cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. HP policy...

Replace supplies and parts Supply replacement guidelines Keep the following guidelines in mind when setting up the product. ● Provide enough space above and in the front of the product for removing supplies. ● Place the product on a flat, sturdy surface. Change the print cartridge When a print cartr...

Install memory, internal USB devices, and external I/O cards Overview The formatter has the following open slots and ports for expanding the product's capabilities: ● One dual inline memory module (DIMM) slot for upgrading the product with more memory ● Two internal USB ports for adding fonts, langu...

9. Reconnect the interface cables and the power cord. 10. Turn the product on. Check DIMM installation After installing the DIMM, make sure that the installation was successful. 1. Turn the product on. Check that the Ready light is illuminated after the product has gone throughthe startup sequence. ...

NOTE: Overusing permanent resources or downloading them while the product is printing might affect product performance or the ability to print complex pages. Enable memory for Windows 1. Windows XP and Windows Server 2003 (using the default Start menu view) : Click Start , click Settings , and then ...

Install internal USB devices The product has two internal USB ports. 1. Turn the product off and disconnect the power cord. 2 1 2. Disconnect all interface cables. 132 Chapter 9 Manage and maintain the product ENWW

Install EIO cards Install an EIO card 1. Turn off the product. 2. Remove the two screws and cover plate from the EIO slot on the back of the product. 3. Install the EIO card in the EIO slot and tighten the screws. ENWW Install memory, internal USB devices, and external I/O cards 135

Clean the product During the printing process, paper, toner, and dust particles can accumulate inside the product. Overtime, this buildup can cause print-quality problems, such as toner specks or smearing (see Solve print- quality problems on page 182 ). Clean the exterior Use a soft, damp, lint-fre...

Upgrade the firmware This product has remote firmware update (RFU) capability. Use this information to upgrade the productfirmware. Determine the current firmware version 1. Press the Menu button . 2. Press the down arrow to highlight the INFORMATION menu, and then press the OK button. 3. Press the ...

4. Go to the folder where the firmware file is stored. 5. Press Enter on the keyboard. 6. When prompted for the user name, press Enter . 7. When prompted for the password, press Enter . 8. Type bin at the command prompt. 9. Press Enter . The message 200 Types set to I, Using binary mode to transfer ...

10 Solve problems ● Solve general problems ● Restore factory settings ● Interpret control-panel messages ● Jams ● Paper-handling problems ● Solve print-quality problems ● Solve performance problems ● Solve connectivity problems ● Solve walk-up USB printing problems ● Product software problems ● Solv...

Solve general problems If the product is not responding correctly, complete the steps in the following checklist, in order. If theproduct does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolvesthe problem, you can stop without performing the other steps on the ...

8. Verify that you have installed the printer driver for this product. Check the program to make surethat you are using the printer driver for this product. 9. Print a short document from a different program that has worked in the past. If this solution works,then the problem is with the program you...

Restore factory settings 1. Press the Menu button . 2. Open each of the following menus. Press the down arrow to highlight it and then press the OK button to select it. a. CONFIGURE DEVICE b. RESETS c. RESTORE FACTORY SETTINGS For more information, see Resets menu on page 36 . 146 Chapter 10 Solve p...

Interpret control-panel messages Control-panel message types Four types of control-panel messages can indicate the status of or problems with the product. Message type Description Status messages Status messages reflect the current state of the product. They inform you of normal product operationand...

Jams Common causes of jams Many jams are caused by using paper that does not meet HP specifications. For complete paperspecifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide . This guide is available at www.hp.com/support/ljpaperguide . The product is jamme...

Clear jams Clear jams from Tray 1 TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray1-jams . 1. Slowly pull the jammed paper or other print media out of the product. If part of the paper has alreadybeen pulled into the product, see Clear jams from the top cove...

Clear jams from Tray 2 or an optional 500-sheet tray TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray2-jams . 1. Remove the tray from the product. 1 2. Remove any damaged paper from the tray, and then reinsert the tray. 164 Chapter 10 Solve problems ENWW

Clear jams from the top cover TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-top . 1. Press the top-cover-release button, and open the top cover. 2 1 3 2 1 3 2 1 3 2 1 3 2. Remove the print cartridge. 2 3 3. Remove any jammed paper. ENWW Jams 167

Clear jams from the rear door and the fuser area TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-rear . 1. Open the rear door, and push down so it is fully opened to a 90° angle. NOTE: The rear door has two positions. It opens to a 45° angle for the rear ou...

Clear jams from the duplexer TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams- duplexer . 1. Remove Tray 2 completely from the product. 1 2. Push the green button to release the duplex pan. 1 3. Remove any jammed paper. 172 Chapter 10 Solve problems ENWW

13. Close the top cover. 2 1 3 2 1 3 Jam recovery This product provides a jam recovery feature that reprints jammed pages. The following options areavailable: ● AUTO — The product attempts to reprint jammed pages when sufficient memory is available. This is the default setting. ● OFF — The product d...

Paper-handling problems Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide . Always configure the paper type on the control panel to match the type of paper that is loaded in the tray. Product feeds multiple sheets Product feeds multiple sheets ...

Paper does not feed from Tray 2, 3, or 4 Paper does not feed from Tray 2 or 3 Cause Solution The correct size paper is not loaded. Load the correct size paper. The input tray is empty. Load paper in the input tray. The correct paper type for the input tray is not selected in theproduct control panel...

Envelopes jam or will not feed in the product Envelopes jam or will not feed in the product Cause Solution Envelopes are loaded in an unsupported tray. Only Tray 1 canfeed envelopes. Load envelopes into Tray 1. Envelopes are curled or damaged. Try using different envelopes. Store envelopes in a cont...

Product does not duplex or duplexes incorrectly Product will not duplex (print 2-sided jobs) or duplexes incorrectly Cause Solution You are trying to duplex on unsupported paper. Verify that the paper is supported for duplex printing. The printer driver is not set up for duplex printing. Set up the ...

Solve print-quality problems You can prevent most print-quality problems by following these guidelines. ● Configure the trays for the correct paper-type setting. See Configure trays on page 87 . ● Use paper that meets HP specifications. See Paper and print media on page 73 . ● Clean the product as n...

Solve performance problems Problem Cause Solution Pages print but are totally blank. The document might contain blankpages. Check the document that you are printingto see if content appears on all of thepages. The product might be malfunctioning. To check the product, print aConfiguration page. Page...

Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary. ...

Solve walk-up USB printing problems Problem Cause Solution The USB STORAGE menu does not open when you insert the USBaccessory. The product does not support this type ofUSB storage accessory or file system. Save the files on a standard USB storageaccessory that uses File Allocation Table(FAT) file s...

Product software problems Problem Solution A printer driver for the product is not visible in the Printer folder ● Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray,right-click the icon, and select Close or Disa...

Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the product PCL 6 printerdriver is selected, swi...

Solve common Macintosh problems Table 10-3 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The product software might not have been installed or was installedincorrectly. Make sure that the product .GZ file is in the following hard...

A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 199

Part numbers The following list of accessories was current at the time of printing. Ordering information and availabilityof the accessories might change during the life of the product Paper-handling accessories Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to inc...

Cables and interfaces Item Description Part number Enhanced I/O (EIO) cards HP Jetdirect print server multi-protocolEIO network cards: HP High Performance Serial ATA EIOHard Disk J6073G 1284B parallel adaptor J7972G Jetdirect EIO wireless 690n (IPv6/IPsec ) J8007G Jetdirect en3700 J7942G Jetdirect e...

B Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support ● Repack the product ● Service information form ENWW 203

Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P3015, P3015d, P3015n, CP3015dn, CP3015x One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defectsin materials and workmanship after th...

End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User LicenseAgreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and(b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software...

Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time andallow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HPidentifies that the repair can be accomplished by the use of...

Customer support Get telephone support, free during your warranty period, foryour country/region Have the product name, serial number, date of purchase, andproblem description ready. Country/region phone numbers are on the flyer that was in thebox with your product or at www.hp.com/support/ . Get 24...

Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair, follow thesesteps to repack the product before shipping it. CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility. 1. Remove and retain any DIMMs cards tha...

Service information form WHO IS RETURNING THE EQUIPMENT? Date: Person to contact: Phone: Alternate contact: Phone: Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model name: Model number: Serial number: Please attach any relevant printouts. Do NOT ship accessories (man...

C Specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Operating environment ENWW 213

Physical specifications Table C-1 Product dimensions and weights Product model Height Depth Width Weight Base, d, n, and dn models 316 mm (12.4 in) 400 mm (15.7x in) 448 mm (17.6 in) 15.9 kg (35.1 lb) x model 456 mm (17.9 in) 400 mm (15.7 in) 448 mm (17.6 in) 21.2 kg (46.8 lb) Optional 500-sheet fee...

D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements ENWW 215

Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally soundmanner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product gene...

Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or moreHP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) ...

Material restrictions This HP product does not contain added mercury. This HP product contains a battery that might require special handling at end-of-life. The batteriescontained in or supplied by Hewlett-Packard for this product include the following: HP LaserJet P3010 Series Type Carbon monofluor...

Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety . For more information To obtain info...

Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1, DoC#: BOISB-0804-00-rel.1.0 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard,Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet ...

Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration hasimplemented regulations for laser products manufactured since August 1, 1976. Compliance ismandatory for products marketed in the United States. The device is certified as...

Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet P3015, P3015d, P3015n, P3015dn, P3015x, laserkirjoitin on käyttäjän kannalta turvallinenluokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteenulkopuolelle. Laitteen tur...

Index Symbols/Numerics 500-sheet tray configuring 87loading 84 A accessibility features 7accessories available 6ordering 200part numbers 201 acoustic specifications 214address, printer Macintosh, troubleshooting 195 address, TCP/IPv6 32advanced printing options Windows 105 alerts, e-mail 58alternati...