HP CE863A - Manual

List of tables Table 1-1   Common fasteners ................................................................................................................. 4 Table 2-1   Major components ............................................................................................................. 1...

List of figures Figure 1-1   Phillips and pozidrive screwdriver comparison .......................................................................... 3 Figure 1-2   Parts removal order (1 of 2) .................................................................................................... 7 Fig...

1 Removal and replacement ● Removal and replacement strategy ● Service approach ● Removal and replacement procedures ENWW 1

Removal and replacement strategy This chapter discusses the removal and replacement of field replaceable units (FRUs) only. Replacing FRUs is generally the reverse of removal. Occasionally, notes and tips are included to provide directions for difficult or critical replacement procedures. HP does no...

TIP: For clarity, some photos in this chapter show components removed that would not be removed to service the product. If necessary, remove the components listed at the beginning of a procedure before proceeding to service the product. Electrostatic discharge CAUTION: Some parts are sensitive to el...

Types of screws WARNING! Make sure that components are replaced with the correct screw type. Using the incorrect screw (for example, substituting a long screw for the correct shorter screw) can cause damage to the product or interfere with product operation. Do not intermix screws that are removed f...

Service approach Before performing service ● Remove all media from the product. ● Turn off the power using the power switch. ● Unplug the power cable and interface cable(s). ● Place the product on an ESD mat (if one is available). If an ESD workstation or mat is not available, ground yourself by tou...

Parts removal order Figure 1-2 Parts removal order (1 of 2) ENWW Service approach 7

Removal and replacement procedures Rollers and pads Transfer roller The transfer roller is a component of the paper-feed assembly and not available as an individual FRU. To remove and replace the transfer roller, install a replacement paper-feed guide assembly. See Paper- feed guide assembly on page...

Pickup roller (Tray 2 and Tray 3) The roller must be rotated into the service position to remove it. CAUTION: Avoid touching the spongy roller surface unless you are going to replace the roller. Skin oils on the roller can cause paper pickup problems. 1. Turn the product on, and wait for it to reach...

Document feeder pickup roller assembly IMPORTANT: The document feeder pickup roller must be shipped in the down position. 1. Open the document feeder cover. 2. Disconnect one spring (callout 1). Figure 1-10 Remove the document feeder pickup roller assembly (1 of 2) 1 3. Lift up on the end of the ass...

Pickup roller and separation pad (Tray 1) The roller must be rotated into the service position to remove it. CAUTION: Avoid touching the spongy roller surface unless you are going to replace the roller. Skin oils on the roller can cause paper pickup problems. NOTE: Always replace the separation pad ...

Main assemblies Print-cartridge drawer 1. Open the front door. 2. Partially pull out the print-cartridge drawer, and then use a small flat blade screwdriver to release one tab (callout 1) on the left side of the product. Figure 1-16 Remove the print-cartridge drawer (1 of 3) 1 3. Carefully rotate th...

DIMM cover 1. Open the DIMM cover. 2. Lift the cover up to release it, and then remove the cover. Figure 1-19 Remove the DIMM cover 22 Chapter 1 Removal and replacement ENWW

Right cover NOTE: For duplex products, open the rear door. 1. Remove three screws (callout 1). Figure 1-20 Remove the right cover (1 of 3) 1 2. Slide the right cover toward the back of the product. Figure 1-21 Remove the right cover (2 of 3) ENWW Removal and replacement procedures 23

Document feeder input tray ▲ Open the document feeder top cover. Figure 1-23 Remove the document feeder input tray (2 of 2) Rotate the document feeder input tray up to release it, and then remove the tray. TIP: Hold down the scanner lid while removing the tray. It might take considerable pressure to...

Scanner assembly 1. Remove the right cover. See Right cover on page 23 . 2. Disconnect one FFCs (callout 1), two connectors (callout 2), and one ground-wire connector (callout 3). Figure 1-25 Remove the scanner assembly (1 of 4) 1 2 3 3. Remove four screws (callout 1). Figure 1-26 Remove the scanner...

Right-front cover and power button 1. Remove the right cover. See Right cover on page 23 . 2. Disconnect the USB PCA connector from the formatter PCA (callout 1), and then release the wire from the retainer (callout 2). 1 2 3. Open the front door, and then remove three screws (callout 1). 1 28 Chapt...

Paper-feed guide assembly NOTE: A simplex model is shown below. Duplex and simplex models use the same paper-feed guide assembly, and the removal and replacement processes are identical. 1. Release one screw (callout 1). Figure 1-31 Remove the feed assembly (1 of 2) 1 2. Remove the feed assembly. TI...

Rear cover and feed guide (simplex product) Before proceeding, remove the following components: ● Right cover. See Right cover on page 23 . ● Rear-door stopper. See Rear-door stopper and link caps (simplex product) on page 32 . ● Rear door. See Rear door (simplex product) on page 33 or Rear door (du...

Link guide The link guide rarely fails and is not a FRU. The link is attached to the paper guide (callout 1) and the rear door (simplex products; callout 2) or duplexing-feed guide assembly (duplex products; callout 3). If the link-guide attachment at the rear door or duplexing-feed guide assembly f...

Control panel and right-arm mount 1. Remove the Right cover. See Right cover on page 23 . 2. Disconnect two FFCs and three connectors (callout 1) from the formatter PCA. Remove the USB PCA connector from the retainer. Figure 1-60 Remove the control panel and right-arm mount (1 of 3) 1 3. Remove thre...

Left cover Before proceeding, remove the following components: ● Right cover. See Right cover on page 23 . ● Scanner assembly. See Scanner assembly on page 26 . ● Simplex products ◦ Rear door. See Rear door (simplex product) on page 33 . ◦ Rear cover. See Rear cover and feed guide (simplex product) ...

10. Remove the front-door assembly. Figure 1-85 Remove the front-door assembly (10 of 10) Reinstall the front-door assembly Use this procedure if you are installing a replacement front-door assembly. 1. Open Tray 1, and then rotate the retainer arm (callout 1) until the tabs on the arm-hinge pin ali...

Reinstall the ITB Use this procedure to verify that the ITB is correctly reinstalled. 1. Use the control panel to print the diagnostics pages. 2. Verify that rows one through four, columns A through I (callout 1) contain hexadecimal numbers. If these rows and columns are all zero, ensure that the ca...

Intermediate PCA 1. Remove the right cover. See Right cover on page 23 . 2. Disconnect all of the connectors and one FFC (callout 1) on the PCA. Figure 1-102 Remove the Intermediate PCA (1 of 2) 1 3. Remove three screws (callout 1) , and then remove the intermediate PCA. Figure 1-103 Remove the Inte...

Formatter PCA and fax PCA WARNING! Do not install a replacement formatter PCA and DC controller PCA at the same time. The formatter PCA and the DC controller PCA store important product configuration information (NVRAM data) that is lost if both PCAs are replaced at the same time. When the product p...

Wireless PCA 1. Remove the right cover. See Right cover on page 23 2. Remove one screw (callout 1). Disconnect one connector (callout 2) at the formatter PCA if you are removing the wireless PCA, or disconnect one connector (callout 3) if you are replacing the wireless PCA. Figure 1-108 Remove the w...

DC controller PCA WARNING! Do not install a replacement formatter PCA and a replacement DC controller PCA at the same time. The formatter PCA and the DC controller PCA store important product configuration information (NVRAM data) that is lost if both PCAs are replaced at the same time. When the pro...

Color-misregistration sensor assembly Before proceeding, remove the following components: ● Print-cartridge drawer. See Print-cartridge drawer on page 20 . ● Right cover. See Right cover on page 23 . ● Scanner assembly. See Scanner assembly on page 26 . ● Simplex products ◦ Rear door. See Rear door ...

Duplex-reverse drive assembly Before proceeding, remove the following components: ● Right cover. See Right cover on page 23 . ● Scanner assembly. See Scanner assembly on page 26 . ● Simplex product ◦ Rear door. See Rear door (simplex product) on page 33 . ◦ Rear cover. See Rear cover and feed guide ...

Fuser NOTE: The fuser can be removed without removing the scanner assembly and the upper-cover assembly. However, it might be easier to access some of the connectors with these components removed. Before proceeding, remove the following components: ● Right cover. See Right cover on page 23 . ● Scann...

Paper-delivery assembly Before proceeding, remove the following components: ● Right cover. See Right cover on page 23 . ● Scanner assembly. See Scanner assembly on page 26 . ● Simplex product ◦ Rear door. See Rear door (simplex product) on page 33 . ◦ Rear cover. See Rear cover and feed guide (simpl...

Tray cassettes and optional Tray 3 assembly 1. Tray 2 and Tray 3 cassette: Pull the tray straight out of the product to remove it. Figure 1-150 Remove the tray cassettes and optional Tray 3 assembly (1 of 2) 2. Optional Tray 3 assembly: Lift the product straight up from the assembly, and then set th...

2 Solve problems To use the information in this chapter, you should have a basic understanding of the HP LaserJet printing process. Explanations of each mechanical assembly, the printer systems, and the basic theory of operation are contained in LASERJET PRO 300/400 COLOR MFP Theory of Operation . D...

Solve problems checklist If you are experiencing problems with the product, use the following checklist to identify the cause of the problem: ● Is the product connected to power? ● Is the product on? ● Is the product in the Ready state? ● Are all necessary cables connected? ● Are any lights blinking...

Menu map Print a menu map 1. Touch the Setup button. 2. Open the Reports menu, and then touch the Menu Structure item. TIP: Touch the area of the control-panel display where the Cancel button would be to close the menus without printing the report. ENWW Menu map 113

Troubleshooting process When the product malfunctions or encounters an unexpected situation, the product control panel alerts you to the situation. This chapter contains information to help diagnose and solve problems. ● Use the pre-troubleshooting checklist to evaluate the source of the problem and...

Troubleshooting tools Component diagnostics LED diagnostics Network LEDs (network models only) The onboard network solution has two network port LEDs. When the product is connected to a properly working network through a network cable, the yellow LED indicates network activity, and the green LED ind...

● Verify that the flat flexible cable connection from the formatter to the memory-card reader assembly is firmly connected. ● If the card is not defective and the card is in the correct slot, the circuit board might have been inadvertently damaged by an electrostatic discharge from someone inserting...

4. Open the 2ndry Service menu. 5. Touch the Button Test item. Diagrams Plug/jack locations 1 Telephone “line out” port for attaching an extension phone, answering machine, or other device 2 Fax “line in” port for attaching fax line to product 3 Network port 4 Hi-Speed USB 2.0 port 118 Chapter 2 Sol...

Location of connectors DC controller PCA Figure 2-2 DC controller connectors Loose DC controller connections can cause issues. Check the following connections when troubleshooting product problems. Connector Board J130 DC controller J131 DC controller J132 DC controller J133 DC controller J140 DC co...

Location of major components Major components Figure 2-3 Major components 1 13 14 2 89 5 6 7 3 4 10 11 12 Table 2-1 Major components Item Description 1 Duplex feed assembly (duplex models only) 2 Rear door rib assembly (duplex models only) 3 Power supply assembly 4 Duplex reverse drive assembly (dup...

General timing diagram Approximate timing in seconds. Figure 2-8 Timing diagram Fu se r Fu se r Fu se r ENWW Troubleshooting tools 127

General circuit diagram Figure 2-9 Circuit diagram PC A PC A PC A PC A PC A Fu se r PC A PC A Fu se r PC A PC A PC A PC A PC A Fu se r PCA 128 Chapter 2 Solve problems ENWW

Internal print quality test pages Print quality troubleshooting page The print quality page helps solve problems with print quality. Print a print quality page 1. Touch the Setup button. 2. Open the Reports menu. 3. Scroll to, and then touch the Print Quality Page item. Print quality assessment page...

Print the Service Page 1. Touch the Setup button. 2. Open the Reports menu. 3. Touch the Service Page item. Clean the paper path To clean the paper path, process a cleaning page. Print the cleaning page 1. Touch the Setup button. 2. Open the Service menu. 3. Touch the Cleaning Page item. Print-quali...

Calibrate the product Calibration is a product function that optimizes print quality. If you experience any print-quality problems, calibrate the product. Calibrate the product from the control panel 1. Touch the Setup button. 2. Open the System Setup menu. 3. Open the Print Quality menu. 4. Open th...

Menu item Sub-menu item Sub-menu item Description HTTPS Enforcement Yes No * Sets the product so that it communicates only with Websites that use hypertext transfer protocol secure (HTTPS). Restore Defaults Resets all network configurations to their factory defaults. Function specific menus The prod...

USB Flash Drive Menu item Description Print Documents Prints documents stored on the USB drive. Use the arrowbuttons to scroll through the documents. Touch the names ofdocuments that you want to print. Touch the summary screen to change settings such as thenumber of copies, the paper size, or the pa...

Print the event log NOTE: You can use HP ToolboxFX to view the event log from a computer. 1. Make sure the product is in the Ready state. 2. Touch the Setup button. 3. Simultaneously touch the Left Arrow button and the Cancel button. 4. Touch the Setup button. 5. Open the 2ndry Service menu. 6. Open...

Clear jams Common causes of jams To reduce the number of paper jams, try these solutions. 1. Use only paper that meets HP specifications for this product. 2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. 3. Use paper that has not previously bee...

5 Tray 2 6 Tray 2 jam-access area Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. Clear jams from the document feeder 1. Turn the product off. 2. Open the document feeder cover. ENWW Clear jams 181

5. Close the document feeder cover. 6. Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out. Clear jams in Tray 1 1. Pull the jammed sheet from Tray 1. NOTE: If the sheet tears, make sure that all of the fragments are removed before you resume printing. ENWW ...

Clear jams in Tray 2 1. Open Tray 2. 2. Remove the jammed sheet by pulling it straight out. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. 186 Chapter 2 Solve problems ENWW

Clear jams in the fuser area 1. Open the rear door. CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing. 2. If necessary, push the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area. NOTE: If the sh...

Clear jams in the output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. Open and then close the rear door to clear the message. 188 Chapter 2 Solve problems ENWW

Clear jams in the duplexer (duplexing models only) 1. Open the rear door. CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing. 2. If necessary, pull the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery...

Solve paper-handling problems The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray, try these solutions. 1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of ...

Solve image-quality problems Print quality examples The following examples depict Letter-size paper that has passed through the product short-edge first. These examples illustrate problems that would affect all the pages that you print, whether you print in color or in black only. The topics that fo...

Color image defects This section describes issues that can occur when you print in color. Problem Cause Solution Only black is printing when thedocument should be printing in color. Color mode is not selected in yourprogram or printer driver. Select color mode instead of gray scalemode. The correct ...

Clean the product Clean the pickup and separation rollers 1. Turn off the product, unplug the power cable from the product, and then remove the rollers. 2. Dab a lint-free cloth in isopropyl alcohol, and then scrub the roller. WARNING! Alcohol is flammable. Keep the alcohol and cloth away from an op...

Clean the scanner glass strip and platen Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Use the power switch to turn off the product, and then...

Clean the document feeder pickup rollers and separation pad If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document feeder rollers and separation pad. 1. Open the document feeder cover. 2. Use a moist, lint-free cloth to wipe both p...

3. Close the document feeder cover. Clean the touch screen Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe the touch screen gently with a clean, water-dampened, lint-free cloth. CAUTION: Use water only. Solvents or cleaners can damage the touch screen. Do not pou...

Solve performance problems Factors affecting print performance Problem Cause Solution Pages print but, are totally blank. The sealing tape might still be in thetoner cartridges. Verify that the sealing tape has beencompletely removed from the tonercartridges. The document might contain blankpages. C...

Print speeds Print speed is the number of pages that print in one minute. Print speed depends on different engine- process speeds or operational pauses between printed pages during normal product operation. Factors that determine the print speed of the product include the following: ● Page formattin...

The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the...

The product prints slowly If the product prints, but it seems slow, try the following solutions. 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 . 2. When you...

Solve product connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ●...

3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address. 4. If the IP address is correct, delete the product and then add it again. The computer is unable to communicate with the product 1. Test network communication by pinging the network. ...

3. Make sure that the wireless network is working correctly. a. Open the Network Setup menu, and then open the Wireless Menu item. b. Select the Run Network Test item to test the wireless network. The product prints a report with the results. 4. Make sure that the correct port or product is selected...

Service mode functions Service menu Use the control-panel Service menu to troubleshoot product problems. Service menu settings The Service menu is used to calibrate, restore factory default settings, and clean the print paper path. The following Service menu items are available: ● Fax Service —used ...

Open the secondary service menu 1. Make sure the product is in the Ready state. 2. Touch the Setup button. 3. Simultaneously touch the Left Arrow button and the Cancel button. 4. Touch the Setup button. 5. Open the 2ndry Service menu. 6. Use the arrow keys to scroll through the menu. Secondary servi...

Table 2-9 Secondary service menu (continued) Menu item Sub-menu item Description Memory Cards (fax/memory- card models only) Enable Disable This item enables or disables the product memory-card functions. Color Calibrate Adjust Color This item adjusts density settings for contrast, highlights, midto...

Solve fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Dis...

Fax error messages Alert and warning messages appear temporarily and might require you to acknowledge the message by touching the OK button to resume or by touching the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the a...

NOTE: Turning off error-correction mode can reduce the quality of the fax image. Connect the product to a different phone line. If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box. Fax Send error. Desc...

Recommended action If you are using the Private Receive feature, print all received faxes to regain some memory. If you still need more memory, clear faxes from memory. Open the Service menu. In the Fax Service menu, select the Clear Saved Faxes option. Fax storage is full. Canceling the fax send. D...

Troubleshoot fax codes and trace reports View and interpret fax error codes Use fax error codes from the fax activity log to solve problems with the product fax features. Code number Description 232 Possible causes include the following: ● A communication failure has occurred between the two machine...

Code number Description 344-348 Possible causes include the following: ● The remote machine has failed to respond to a fax command from the local machine due to theconnection being interrupted. ● The user at the remote machine may have pressed the Stop button. ● In rare instances, incompatibility be...

Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error. You can set it to print after the following events: ● Every fax error (the factory-set default) ● Send fax error ● Receive fax error ● Never NOTE: With this option, you will have no ...

Change the fax speed The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits per second (bps). The factory-set default for the fax-speed setting is Fast...

d. Open the Dial Prefix menu. e. Select the On setting. NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax manually. ● Send a fax to an international number a. If a prefix is required, manually dial the telephone number with the prefix. b. Enter the country/...

Solve problems receiving faxes ● The fax does not respond ● An error message displays on the control panel ● A fax is received but does not print ● Sender receives a busy signal ● No dial tone ● Cannot send or receive a fax on a PBX line The fax does not respond The fax has a dedicated phone line ● ...

Solve general fax problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality. ● Retry sending the fax when the line conditions have improved. ● Check with the phone service provider that...

Product updates Software and firmware updates and installation instructions for this product are available at www.hp.com/go/LJColorMFPM375 or www.hp.com/go/LJColorMFPM475 . Click Support & Drivers, click the operating system, and then select the download for the product. ENWW Product updates 243

3 Parts and diagrams ● Order parts by authorized service providers ● How to use the parts lists and diagrams ● Scanner and document feeder main assemblies ● Covers ● Internal assemblies ● Input device(s) ● Alphabetical parts list ● Numerical parts list ENWW 245

Order parts by authorized service providers Orderable parts Table 3-1 Order parts, accessories, and supplies Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or sup...

Supplies and accessories Item Part number Cartridge number Description Tonercartridges CE410-67901 305A Standard-capacity black toner cartridge with HPColorSphere toner CE411-67901 305A Cyan toner cartridge with HP ColorSphere toner CE412-67901 305A Yellow toner cartridge with HP ColorSphere toner C...

How to use the parts lists and diagrams The figures in this chapter show the major subassemblies in the product and their component parts. A parts list table follows each exploded view assembly diagram. Each table lists the item number, the associated part number, and the description of each part. I...

Internal assemblies Internal assemblies (1 of 5) Figure 3-3 Internal assemblies (1 of 7) (J153) (J3015) (J3015) (J167) (J3006) (J4017) (J3006) (SR14) See PCAs 1 3 2 254 Chapter 3 Parts and diagrams ENWW

A Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● Data stored on the print cartridge ● End User License Agreement ● OpenSSL ● Customer support ENWW 279

Data stored on the print cartridge The HP print cartridges used with this product contain a memory chip that assists in the operation of the product. In addition, this memory chip collects a limited set of information about the usage of the product, which might include the following: the date when t...

End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Softwa...

OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILIT...

Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, andproblem description ready. Country/region phone numbers are on the flyer that was inthe box with your product or at www.hp.com/support/ . Get 24-hour Internet support www.hp.com/...

B Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications ENWW 289

C Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Declaration of conformity (wireless models) ● Certificate of volatility ● Safety statements ● Additional statements for telecom (fax) products ● Additional statements for wireless pro...

FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses...

Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystar Toner consumption EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner s...

Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide . This product is suitable for the use of recycled paper according to EN12281:2002. Material restrictions This HP product does not contain added mer...

Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this prod...

For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safe...

Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company DoC#: BOISB-1002-03-rel.1.0 Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet P...

Declaration of conformity (wireless models) Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company DoC#: BOISB-1002-02&-04 Rel.1.0 Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product P...

Certificate of volatility This is a statement regarding the volatility of customer data stored in memory. It also outlines how to securely erase data from the product. Types of memory Volatile memory The product utilizes 192 MB of volatile memory (SDRAM) used for temporary storage during the process...

Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified ...

EMC statement (Korea) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Pro 300 color MFP M375nw, HP LaserJet Pro 400 color MFP M475dn, M475dw, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estä...

GS statement (Germany) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden. Substances Table (China) Restrict...

Additional statements for telecom (fax) products EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (A...

number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area. This equipment uses the following USOC jacks: RJ11C. An FCC-compliant telephone cord and modular plug is provided with this equipment...

Additional statements for wireless products FCC compliance statement—United States Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential ...

Taiwan statement Vietnam Telecom wired/wireless marking for ICTQC Type approved products ENWW Additional statements for wireless products 311

Index Symbols/Numerics 2ndary service menu 211 A accessories ordering 246 acoustic specifications 290 advanced setup fax 142 after service checklist 5 B background, gray 193 bands, troubleshooting 193 batteries included 295 bin, output jams, clearing 188 black and white printing troubleshooting 196 ...