HP CE957A - Manual

Product views Product front view 1 Document feeder 2 Dual-head scanner 3 Output bin 4 Walk-up USB port 5 Power button 6 Tray 2 7 Tray 1 8 Front door release button 9 Color touchscreen control panel 2 Chapter 1 Product introduction ENWW

Print product reports Product reports reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported lan...

Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com . ENWW Printer sharing disclaimer 7

2 Paper tray ● Supported paper sizes ● Supported paper types ● Load the input trays ENWW 9

Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljm425series . Paper type (control panel) Paper type (print driver) Tray 1 Tray 2 Optional500-sheetTray 3 Duplexer PLAIN Plain HP EcoSMART Lite HP EcoSMART Lite LIGHT 60-74 G Li...

Load the input trays Load Tray 1 1. Open Tray 1, and pull the tray extension away from the product. 2. For long paper, flip out the extension to help hold the paper in the tray. ENWW Load the input trays 13

3. Place the paper stack into Tray 1, and slide the paper guides so that they are against the sheets. 4. Feed the paper stack into the tray as far as it will go. Load Tray 2 1. Pull the tray out of the product. 14 Chapter 2 Paper tray ENWW

5. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the right side and rear of the tray. 6. Slide the tray into the product. Load optional Tray 3 1. Pull the tray out of the product. 16 Chapter 2 Paper tray ENWW

3 Print ● Supported printer drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks for Windows ● Print tasks for Mac OS X ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Create archival-quality prints ● Use HP ePrint ● Us...

Change print-job settings (Windows) Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a ...

Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view) : Click Start , and then click Printers and Faxes . Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view) : Click Start , c...

Automatically print on both sides with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. ENWW Print tasks for Windows 29

3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. NOTE: If the product is a duplex model and only manual duplex appears, either the duplex unit is not installed correctly in the Device Settings tab of the Printer Properties dialog box, or ...

5. Retrieve the printed stack from the output bin and, maintaining the same orientation, place it in Tray 1 with the printed side down and the top of the pages toward the product. 6. On the control panel, press the OK button to print the second side of the job. Print multiple pages per sheet with Wi...

5. Select the category of paper types that best describes your paper. 6. Select the option for the type of paper you are using, and click the OK button. Print the first or last page on different paper (Windows) 1. From the software program, select the Print option. 36 Chapter 3 Print ENWW

Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. 38 Chapter ...

Print tasks for Mac OS X Use a printing preset (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Presets menu, select the printing preset. 4. Click the Print button. NOTE: To use printer-driver default settings, select the standard option....

4. Select the Manual Duplex drop-down item. 5. Click the Manual Duplex check box, and then select a binding option. 6. Click the Print button. Follow the instructions in the pop-up window that appears on the computer screen before replacing the output stack in Tray 1 for printing the second half. 7....

4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sh...

Create archival-quality prints Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. NOTE: Archival-quality printing is accomplished by increasing the temperature of the fuser. Because of the ...

Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable...

Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● Select third-party a...

Make a single copy 1. Load the document onto the scanner glass or into the document feeder. 2. If you loaded the document into the document feeder, adjust the guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the Start...

Make multiple copies 1. Load the document onto the scanner glass or into the document feeder. 2. If you loaded the document into the document feeder, adjust the guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the arr...

Copy a multiple-page original 1. Insert the originals into the document feeder face-up. NOTE: The document feeder capacity is up to 50 sheets of 75 g/m 2 (20 lb) paper. 2. Adjust the guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Copy bu...

Collate a copy job 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then scroll to and touch the Collation button. Touch the arrow buttons to scroll through the opti...

Reduce or enlarge a copy 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then touch the Reduce/Enlarge button. Touch the arrow buttons to scroll through the options...

Copy identification cards Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy ag...

Optimize copy quality The following copy-quality settings are available: ● Auto Select : Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed : Use this setting for documents that contain a mixture of text and graphics. ● Text : Use this set...

Adjust the lightness or darkness for copies 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. On the summary screen, touch the arrow buttons to adjust the setting. 4. Touch the Start Copy button to...

Copy in draft mode Using draft mode can use less toner and decrease the cost per page. However, using draft mode can also reduce print quality. HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply might outlast the mechanical parts in the toner car...

Set new default copy settings You can save any combination of copy settings as the default settings to use for every job. 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Settings button. 3. Configure the copy settings to meet your preferences, and then scrol...

Restore copy default settings Use this procedure to restore the factory default copy settings. 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Settings button. 3. Scroll to and touch the Restore Defaults button. 4. Touch the OK button to restore the defaults...

Scan by using the HP Scan software (Windows) 1. Double-click the HP Scan icon on the computer desktop. 2. Select a scanning shortcut, and adjust the settings if necessary. 3. Click Scan . NOTE: Click Advanced Settings to gain access to more options. Click Create New Shortcut to create a customized s...

Scan by using the HP Scan software (Mac OS X) 1. Open the Applications folder, and then click Hewlett-Packard . Double-click HP Scan . 2. Open the HP Scan menu and click Preferences . From the Scanner pop-up menu, select this product from the list, and click Continue . 3. To use the standard preset ...

Scan to a USB flash drive 1. Load the document onto the scanner glass or into the document feeder. 2. Insert a USB flash drive into the port on the front of the product. 3. From the Home screen on the product control panel, touch the Scan button. 4. Touch the Scan to USB Drive screen. 5. Touch the S...

Scan to a network folder Use the product control panel to scan a file to a folder on the network. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server. 1. Load the document onto the scanner glass or in...

Scan to email Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedde...

Scan by using other software The product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The product works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices and with Macintosh-based programs that support TWAIN-compliant scanning devices. W...

Configure the fax time, date, and header Use the control panel To use the control panel to set the date, time, and header, complete the following steps: 1. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Basic Setup menu. 4. Scroll...

Use the phone book You can store frequently dialed fax numbers (up to 120 entries) either as individual fax numbers or as groups of fax numbers. Use the control panel to create and edit the fax phone book 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Me...

1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button. 5. Touch the entry that you want to delete. 6. Touch t...

Configure send fax settings Set special dialing symbols and options You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing internationally or connecting to an outside line. Special symbol Button Description Dialing pause The Redial/Pause button is availabl...

The factory-set default for detect dial tone is On for France and Hungary, and Off for all other countries/regions. 1. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Scroll to and touch the Detect Dial Tone...

3. Touch the Advanced Setup menu. 4. Scroll to and touch the Redial if No Answer button, and then touch the On button. Set the redial-on-communication-error option If this option is on, the product redials automatically if some sort of communication error occurs. The factory-set default for the redi...

Set the default resolution setting 1. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Touch the Fax Resolution button, and then touch one of the options. Set billing codes If the billing codes feature is on,...

Configure receive fax settings Set fax forwarding You can set your product to forward incoming faxes to another fax number. When the fax arrives at your product, it is stored in the memory. The product then dials the fax number that you have specified and sends the fax. If the product cannot forward...

Block or unblock fax numbers If you do not want to receive faxes from specific people or businesses, you can block as many as 30 fax numbers by using the control panel. When you block a fax number and someone from that number sends you a fax, the control-panel display indicates that the number is bl...

Type of telephone line Recommended rings-to-answer setting Shared line (receiving both fax and voice calls) with only anattached telephone Five rings or more. Shared line (receiving both fax and voice calls) with anattached answering machine or computer voicemail Two rings more than the answering ma...

Set notification for new fax received to computer Use the HP Digital Fax Setup Wizard software to set up this feature. To start the software program, from the Windows Start menu, navigate to the program group for this product, and then click the Digital Fax Setup Wizard item. Use the software to set...

Set fax polling If someone else has set up a fax to be polled, you can request that the fax be sent to your product. (This is known as polling another machine). 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Receive Options butt...

Use fax Supported fax programs The PC fax program that came with the product is the only PC fax program that works with the product. To continue to use a PC fax program previously installed on the computer, use the modem that is already connected to the computer; it will not function through the pro...

3. Touch the Fax Service menu. 4. Touch the Clear Saved Faxes button. Use fax on a DSL, PBX, or ISDN system HP products are designed specifically for use with traditional analog phone services. They are not designed to work on DSL, PBX, ISDN lines, or VoIP services, but they work with the proper set...

Fax from the flatbed scanner 1. Place the document face-down on the scanner glass. 2. From the Home screen on the product control panel, touch the Fax button. 3. Use the keypad to type the fax number. 4. Touch the Start Fax button. 5. The product prompts you to confirm that you are sending from the ...

Fax from the document feeder 1. Insert the originals into the document feeder face-up. NOTE: The document feeder capacity is up to 50 sheets of 75 g/m 2 (20 lb) paper. CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or s...

Use speed dials and group-dial entries 1. Load the document into the document feeder or onto the scanner glass. 2. From the Home screen on the product control panel, touch the Fax button. 3. On the keypad, touch the fax phone book icon. 4. Touch the name of the individual or group entry that you wan...

Send a fax by dialing from a telephone connected to the fax line Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax...

1. Load the document into the document feeder. 2. From the Home screen on the product control panel, touch the Fax button. 3. Touch the Fax Menu button. 4. Touch the Send Options button. 5. Touch the Send Fax Later button. 6. Use the keypad to enter the time of day to send the fax. Touch the OK butt...

Print a fax When the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled) and also stores it automatically to flash memory. 102 Chapter 6 Fax ENWW

Reprint a fax When the Allow Fax Reprint feature is on, the product stores received faxes in memory. The product has about 3.2 MB of storage space, which holds about 250 pages. These faxes are stored continuously. Reprinting them does not clear them from the memory. The default setting for this feat...

Automatically print on both sides of received faxes Use the product control panel to configure the product to print two-sided copies of received faxes. 1. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Fax Setup button. 3. Touch the Advanced Setup button. 4. ...

Solve fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Dis...

Fax trace report A fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP for help in resolving these problems, print a T.30 trace report before you call. 1. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Service...

3. Touch the Fax Reports button. 4. Touch the name of the report that you want to print. Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error. You can set it to print after the following events: ● Every fax error (the factory-set defaul...

You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection. 1. From ...

Control panel message Description Recommended action No fax answer. Redial pending. The receiving fax line did not answer. Theproduct attempts to redial after a fewminutes. Allow the product to retry sending the fax. Call the recipient to ensure that the faxmachine is on and ready. Check that you ar...

● Unable to use group dials ● Receive a recorded error message from the phone company when trying to send a fax ● Unable to send a fax when a phone is connected to the product An error message displays on the control panel The Communication error. message appears ● Allow the product to retry sending...

The control panel displays a Ready message with no attempt to send the fax ● Check the fax activity log for errors. a. Touch the Fax button, and then touch the Fax Menu button. b. Open the Fax Reports menu. c. Open the Fax Activity Log menu. d. Select the Print Log Now option. ● If a phone is connec...

Receive a recorded error message from the phone company when trying tosend a fax ● Make sure you dial the fax number correctly, and make sure that the phone service is not blocked. For example, some phone services might prevent long distance calling. ● If an outside line requires a prefix, turn on t...

The fax does not respond The fax has a dedicated phone line ● Set the Answer Mode option to the Automatic setting from the control panel. a. From the Home screen on the product control panel, touch the Setup button. b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Answer Mode me...

● Make sure that the resolution of the sending fax machine is not set to the Photo setting or the Superfine setting. a. From the Home screen on the product control panel, touch the Setup button. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select t...

Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes. The Fax/ Tel setting automatically detects whether the incoming transmission is a fax or a voice call and routes the call to the appropriate device. A phone line splitter is being used ● If you are using a phone line s...

● Increase the Fax Speed setting. a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Speed menu. e. Select the correct setting. ● Divide large fax jobs into smaller sections, and then fax them individually. ● Change the fax settings on the contr...

● Check the toner cartridges and replace if necessary. ● Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax. Fax cuts off or prints on two pages ● Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size ...

7 Manage and maintain ● Use the HP Reconfiguration Utility to change the product connection ● Set up HP Wireless Direct Printing ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● HP Web Jetadmin ● Product security features ● ...

Set up HP Wireless Direct Printing NOTE: This feature is available with wireless models only. The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct-enabled product without requiring connection to an established network or the Intern...

Use HP Web Services applications 1. From the Home screen on the product control panel, touch the Web Services button. 2. Touch the Enable Web Services button. After you download an application from the HP ePrintCenter Web site, it is available in the Apps menu on the product control panel. This proc...

Configure IP network settings View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings. 1. From the Home screen on the product control panel, touch the Network button to find the product IP address. 2. To open the HP Embedded Web Server, type the IP ...

Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the li...

HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP- based network. Open the HP...

HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secur...

Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing ...

Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner sup...

Print when a toner cartridge is at estimated end oflife Black Low : The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not n...

Store and recycle supplies Recycle supplies To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included w...

Replacement instructions Change the toner cartridge When a toner cartridge approaches the end of useful life, you are prompted to order a replacement. You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. 1. Open the toner cart...

Memory This product includes a memory panel that will accept the following third-party font and barcode memory modules. Hewlett-Packard does not sell these products. ● BarDIMM Pro, Jetmobile ● MicrDIMM Pro, Jetmobile ● TypeHaus Fonts and Barcodes Solutions, TypeHaus, Inc. ● Asian Fonts, JITCO, Ltd. ...

Update the firmware HP offers periodic upgrades to the product firmware. You can load the firmware updates manually, or you can set the product to automatically load firmware updates. Manually update the firmware 1. From the Home screen on the product control panel, touch the Setup button. 2. Open t...

8 Solve problems ● Solve problems checklist ● Restore the factory-set defaults ● Control panel help system ● Interpret control panel messages ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● Solve copy quality problems ● Solve scan quality problems ● Solve scan to e...

Solve problems checklist Follow these steps when trying to solve a problem with the product. ● Step 1: Make sure that the product is set up correctly ● Step 2: Check the cabling or wireless connection ● Step 3: Check the control panel for error messages ● Step 4: Check the paper ● Step 5: Check the ...

Step 9: Try sending a print job from a computer 1. Try printing the job from another computer that has the product software installed. 2. Check the USB or network cable connection. Direct the product to the correct port, or reinstall the software, selecting the connection type that you are using. 3....

Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the fa...

Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse th...

Interpret control panel messages Control panel message types The control panel messages indicate the current product status or situations that might require action. Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or b...

51.XX Error Description The product has experienced an internal hardware error. Recommended action Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the...

Jam in Tray 1, Clear jam and then press OK Description The product has detected a jam. Recommended action Clear the jam from the tray, and then press OK . If the message persists, contact HP support. Load Tray 1 <TYPE> <SIZE>, Press OK to use available media Description The tray is not c...

Manual Duplex Load Tray 1, Press OK Description The first side of a manual duplex job has printed, and the page needs to be loaded to process the second side. Recommended action Load the page in the indicated tray with the side to be printed face up, and the top of the page away from you and then pr...

Print failure, press OK. If error repeats, turn off then on. Description The product cannot process the page. Recommended action Press the OK button to continue printing the job, but output might be affected. If the error persists, turn the power off and then on. Resend the print job. Rear door open...

Recommended action Load the correct paper into the tray, or configure the tray for the size that you have loaded. Unsupported black cartridge Press [OK] to continue Description The product has detected an installed toner cartridge that was not made by HP. Recommended action Press the OK button to co...

Paper feeds incorrectly or becomes jammed The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guide...

Clear jams Jam locations Jams can occur in these locations: 5 6 1 Document feeder 2 Output bin 3 Rear door 4 Tray 1 5 Tray 2 6 Optional Tray 3 Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. ENWW Clear jams 167

Clear jams from the document feeder 1. Turn the product off. 2. Open the document feeder cover. 3. Gently pull the jammed paper out. 168 Chapter 8 Solve problems ENWW

4. Close the document feeder roller assembly, and then close the document feeder cover. 5. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out. Clear a jam in Tray 1 NOTE: If the sheet tears, remove all fragments before resuming printing. ENWW Clear jams 169

3. Remove the jammed sheet by pulling it straight out. CAUTION: Do not pull up on the jammed sheet. Be sure to pull it straight out. 4. Reinstall the print cartridge, and then close the print cartridge door. Clear a jam in Tray 2 1. Remove the tray from the product. ENWW Clear jams 171

Clear a jam in optional Tray 3 1. Remove the tray from the product. 2. Remove the jammed sheet by pulling it straight out. 3. Replace the tray. 4. Press the OK button to continue printing. ENWW Clear jams 173

Clear jams from the output bin CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. With both hands, grasp the paper, and carefully pull it free from the product. Clear a jam in the duplexer ...

2. Remove any jammed sheets. NOTE: If the sheet tears, remove all fragments before resuming printing. CAUTION: Wait until the fuser area has cooled before clearing the jam. 3. Close the rear door. Clear a jam in the fuser area 1. Open the rear door. ENWW Clear jams 175

Improve print quality Check the paper type setting (Windows) Check the paper type setting if you are having any of the following problems: ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Toner flakes off the printed pages. ● Printe...

6. Select a type from the Media-type drop-down list. 7. Click the Print button. Check toner cartridge status Print the supplies status page Information pages reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correct...

Inspect the toner cartridge for damage 1. Remove the toner cartridge from the product, and verify that the sealing tape has been removed. 2. Check the memory chip for damage. 3. Examine the surface of the imaging drum on the bottom of the toner cartridge. CAUTION: Do not touch the roller (imaging dr...

Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Printed ch...

Use the print driver that best meets your printing needs You might need to use a different print driver if the printed page has unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. HP PCL 6 driver ● Provided as the default driver. This driver is a...

Solve copy quality problems Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner. 1. Use the power switch to turn off the product, and then...

Solve scan quality problems Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner. 1. Use the power switch to turn off the product, and then...

Check the resolution settings The following table describes the recommended resolution and color settings for different types of scan jobs. NOTE: The default resolution is 200 ppi. Intended use Recommended resolution Recommended color settings Fax 150 ppi ● Black and white Email 150 ppi ● Black and ...

Solve scan to email problems If scan to email problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. ● Make sure the Scan to Email fe...

Solve scan to network folder problems If scan to network folder problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. ● Make sure th...

Solve fax quality problems Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner. 1. Use the power switch to turn off the product, and then ...

2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or ...

Perform a fax diagnostic test From the product control panel, you can run a diagnostic test that provides information about the product fax settings. 1. From the Home screen on the product control panel, touch the Setup button. 2. Open the following menus ● System Setup ● Self Diagnostics 3. Touch t...

The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the...

The product prints slowly If the product prints, but it seems slow, try the following solutions. 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/ljm425series . 2. When you configure the product to prin...

Solve walk-up USB printing problems ● The USB Flash Drive menu does not open when you insert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert t...

Solve direct connection problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working...

Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page. ● Poor physical connection ● The computer is...

The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start , click Run , and then type cmd . b. Type ping followed by the IP address for your product. For Mac OS X, open the Net...

Solve wireless network problems Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router are turned on and have power. Also make sure that the wireless radio in the product is turned on. ● Verify that the service set identifi...

The wireless network is not functioning 1. Make sure that the network cable is not connected. 2. To verify if the network has lost communication, try connecting other devices to the network. 3. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Win...

Reduce interference on a wireless network The following tips can reduce interference in a wireless network: ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt rad...

Solve product software problems with Windows A print driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Di...

Solve product software problems with Mac OS X ● The print driver is not listed in the Print & Fax or Print & Scan list ● The product name does not appear in the product list in the Print & Fax or Print & Scan list ● The print driver does not automatically set up the selected product ...

A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches...

9 Supplies and accessories ● Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site ENWW 215

Index A accessories ordering 215, 216 AirPrint 51 answer mode, setting 87 answering machines, connecting fax settings 88 anticounterfeit supplies 216 applications downloading 132 Apps menu 132 archival-quality printing 49 autoreduction settings, fax 90 B billing codes, fax using 85 bin, output locat...