HP C5500 - Manual

Chapter 1 8 HP Photosmart C5500 All-in-One series Help H P Phot osm art C550 0 All- in - One series H elp

2 HP All-in-One overview Use the HP All-in-One to print documents or photos from your computer, print photosdirectly from a memory card or storage device, scan documents or photos, make copies,or print directly on the surface of specially coated CDs and DVDs. HP papers that arespecifically designed ...

Label Description 6 Paper tray extender (also referred to as the tray extender) 7 CD/DVD holder storage 8 CD/DVD holder 9 Main input tray (also referred to as the input tray) 10 Photo tray 11 CD/DVD access door 12 Print cartridge door 13 Glass 14 Lid backing 15 Rear door 16 Rear USB port 17 Power co...

Display icons The following icons can appear at the top right side of the display to provide importantinformation about the HP All-in-One. Icon Purpose Shows that the ink level in all the print cartridges is 50% or more. Shows that one or more of the print cartridges are low on ink. You should repla...

Lighter/DarkerPreviewCropPaper SizePaper TypeMargin ShiftEnhancementsSet as New Defaults Photo Menu The following options are available when you select Photo from the Home screen or insert a memory card. Create View & Print Save Scan Menu The following options are available when you press Start ...

3 Find more information You can access a variety of resources, both printed and onscreen, that provideinformation about setting up and using the HP All-in-One. Start Here guide The Start Here guide provides instructions for setting up the HP All-in-One andinstalling software. Make sure you follow th...

Chapter 3 18 Find more information Find more info rmat ion

4 Finish setting up the HP All-in- One After you have completed the steps in your Start Here guide, refer to this section to helpyou finish setting up the HP All-in-One. This section contains important setup-relatedinformation for your product.This section contains the following topics: • Set your p...

5. When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK . The Preferences menu reappears. 6. Press the down arrow button to highlight Set Country/Region , and then press OK . 7. Press the down arrow button to scroll through the countries/regions. When theco...

You can perform this process from the control panel only. To restore the factory defaults 1. Press Setup . 2. Press the down arrow button to highlight Tools , and then press OK . 3. Press the down arrow button to highlight Restore Factory Defaults , and then press OK . The factory default settings a...

2. Press the down arrow button to highlight Tools , and then press OK . 3. Press the down arrow button to highlight Tips Slideshow , and then press OK . 4. Press the down arrow or the up arrow button to highlight On or Off , and then press OK . Connect to a computer The HP All-in-One comes equipped ...

To install and print using the Microsoft stack 1. Make sure that you have installed the product software on the computer. NOTE: The purpose of installing the software is to make sure the printer driver is available for the Bluetooth ® connection. Therefore, if you have already installed the software...

This section contains the following topics: • View and print Bluetooth settings • Change the device name • Set Bluetooth security for the HP All-in-One • Reset Bluetooth settings on the HP All-in-One View and print Bluetooth settings You can view and print the Bluetooth settings for the HP All-in-On...

To change the device name of the product 1. Press Setup . 2. Press the down arrow button until Bluetooth is highlighted, and then press OK . 3. Press the down arrow button until Device Name is highlighted, and then press OK . NOTE: The product ships with the predefined name of Photosmart C5500 . 4. ...

To set the product to require passkey authentication 1. Press Setup . 2. Press the down arrow button until Bluetooth is highlighted, and then press OK . 3. Press the down arrow button until Passkey is highlighted, and then press OK . 4. Use the visual keyboard to enter a new passkey. NOTE: The passk...

6 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letteror A4 paper, photo paper, transparencies, and envelopes. In addition, the HP All-in-Oneenables you to load and print directly on the surface of specially coated CDs and DVDs.By ...

3. Close the lid. Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review the followingrecommendations to get the best printing and copying quality. Whenever you changepaper types or sizes, remember to change those settings. This section con...

fingerprints, and humidity. Your prints have a look and feel comparable to a store-processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm(4 x 6 inch) (with or without tabs), and 13 x 18 cm (5 x 7 inch). HP Advanced PhotoPaper is marked on the nonprinting corners w...

HP Inkjet-Printable CD/DVD Discs HP Inkjet-Printable CD and DVD optical discs are offered in both white and silver mattefinishes. Personalize CDs and DVDs with titles, graphics, or photos by printing directlyon the discs. HP Iron-On Transfers HP Iron-On Transfers (for color fabrics or for light or w...

Additional papers to avoid when copying • Envelopes. • Transparency film other than HP Premium Inkjet Transparency Film. • Iron-On Transfers. • Greeting card paper. Load paper This section describes the procedure for loading different types and sizes of paper intothe HP All-in-One for your copies or...

5. Lower the output tray. Pull the tray extender towards you, as far as it will go. Flip thepaper catch at the end of the tray extender to open the extender the rest of the way. NOTE: When you use legal-size paper, leave the tray extender closed. To load up to 13 x 18 cm (5 x 7 inch) photo paper in ...

To load postcards, Hagaki, or index cards in the photo tray 1. Raise the photo tray lid. 2. Slide the paper-width guide to its outermost position. 3. Insert the stack of cards into the photo tray with the short edge forward and the printside down. Slide the stack forward until it stops. 4. Slide the...

5. Lower the photo tray lid. Load envelopes You can load one or more envelopes into the main input tray of the HP All-in-One. Do notuse shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help f...

6. Lower the output tray. Related topics “Print a group of addresses on labels or envelopes” on page 67 Load other types of paper The following types of paper are designed for special projects. Create your project in theHP Photosmart Software or another application, set the paper type and size, and ...

4. Lower the CD/DVD tray.The CD/DVD tray is located just below the control panel. When in its lowered position,the CD/DVD tray sits on top of the output tray. 5. Push the CD/DVD holder into the product until the green lines on the CD/DVD holderline up with the green lines on the CD/DVD tray, and the...

To load a small-size (80 mm) CD/DVD on the CD/DVD tray 1. If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away fromthe wall. 2. Carefully remove the CD/DVD holder from the storage area below the main papertray. 3. Securely snap the inkjet printable media onto the CD/DVD ...

Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the output tray frequently. • Prevent curled or wrinkled photo paper by storing all unused photo paper flat in aresealable bag. • Ensure that paper loaded in the input tray lays flat and the edges are no...

7 Print from your computer The HP All-in-One can be used with any software application that allows printing. Youcan print a range of projects, such as borderless images, newsletters, greeting cards,iron-on transfers, and posters.This section contains the following topics: • Print from a software app...

Make the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications.This means that the HP All-in-One is automatically selected in the printer list when youselect Print from the File menu in a software application. The default printer...

the Size list to see if a defined paper size already exists for the type of paper you are using. Paper type Suggested paper size settings Copier, multi-purpose, orplain papers Letter or A4 Envelopes Appropriate listed envelope size Greeting-card papers Letter or A4 Index cards Appropriate listed car...

3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences . 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you...

3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences . 5. Click the Features tab. 6. In the Size list, click More...

4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences . 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More . T...

Related topics “Load a CD/DVD” on page 45 Print on both sides of the page You can print two-sided pages with the HP All-in-One manually. When printing two-sidedpages, make sure to use paper that is thick enough so that images do not show throughto the other side. To print on both sides of the page 1...

• For binding on the side like a book or magazine, click to clear the Flip Pages Up check box. This causes the odd and even pages of your document to print opposite of eachother left-to-right. This ensures that the top of the page is always at the top of thesheet when you turn the pages in your boun...

A better way is to print the document in reverse order so that the pages are stackedcorrectly. TIP: Set this option as a default setting so you do not have to remember to set it every time you print a multiple-page document. To print a multiple-page document in reverse order 1. Make sure you have pa...

To print a group of addresses on labels or envelopes 1. Print a test page on plain paper first. 2. Place the test page on top of the label sheet or envelope, and hold both up to thelight. Check the spacing for each block of text. Make adjustments as needed. 3. Load the labels or envelopes into the m...

7. In the Poster Printing drop-down list, click either 2x2 (4 sheets) , 3x3 (9 sheets) , 4x4 (16 sheets) , or 5x5 (25 sheets) . This selection tells the product to enlarge your document so that it fits on 4, 9, 16, or25 pages.If your originals are of multiple pages, each of those pages will be print...

3. Double-click the product icon. TIP: You can also double-click the printer icon in the Windows taskbar. 4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel , or press the Delete key on your keyboard.It can take a few moments for the print job to be ...

8 Use the photo features The HP All-in-One is equipped with memory card slots and a front USB port that enableyou to print or edit photos from a memory card or storage device (such as a keychaindrive, portable hard drive, or a digital camera in storage mode) without uploading yourphotos to a compute...

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digita...

TIP: To achieve the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HPink. HP papers and HP ink are specifically designed to work well together to providehigh-quality output. To print photos 1. Load photo pa...

To save photos 1. Insert a memory card into the appropriate slot on the product or connect a storagedevice to the front USB port. 2. Press the right arrow button until Save is highlighted, and then press OK . 3. Follow the onscreen prompts on your computer to save the photos to your computer. Edit p...

NOTE: The HP All-in-One automatically adjusts the rotation so photos print properly on the page. When printing more than one, the photos are oriented to fit a maximumnumber of photos on the page. To rotate a photo 1. Press the Menu button on the photo selection screen. 2. In the Edit Photo menu, pre...

4. Press the arrows on the directional pad to pan around the photo and select a specificarea to print. 5. Press OK to crop the photo. Related topics • “Print photos” on page 72 • “Make reprints of your photos” on page 93 Automatically enhance your photos The HP All-in-One is set up, by default, to e...

2. In the Edit Photos menu, press the up arrow or down arrow button until Frame is highlighted, and then press OK . 3. Press the left arrow or right arrow button to scroll through the frames. 4. When the frame you want is highlighted, press OK . The selected frame is applied to the photo and shown b...

2. In the Edit Photos menu, press the up arrow or down arrow button to highlight Color Effect , and then press OK . 3. Press the up arrow or down arrow button to select one of the following color effectoptions, and then press OK : No Effect Does not apply any special color effects to your photo. Bla...

9 Use the scan features Scanning is the process of converting text and pictures into an electronic format for yourcomputer. You can scan almost anything (photos, magazine articles and text documents)on the HP All-in-One.You can use the scanning features of the HP All-in-One to do the following: • Sc...

NOTE: When scanning, the HP Photosmart Software enables you to save an image in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF. To scan to a computer 1. Load your original print side down on the right front corner of the glass. 2. Press Start Scan on the control panel. 3. Pre...

To save a scan to the memory card or storage device 1. Make sure your memory card is inserted into the appropriate slot on the product, ora storage device is connected to the front USB port. 2. Load your original print side down on the right front corner of the glass. 3. Press Start Scan . 4. Press ...

Stop scanning To stop scanning ▲ Press Cancel on the control panel. Chapter 9 84 Use the scan features Scan

10 Use the copy features The HP All-in-One enables you to produce high-quality color and black-and-white copieson a variety of paper types, including transparencies. You can enlarge or reduce the sizeof an original to fit a specific paper size, adjust the darkness of the copy, and use specialfeature...

2. Load your original print side down on the right front corner of the glass. 3. Press Start Copy Black or Start Copy Color to begin copying. Preview your copy job After changing settings on the HP All-in-One for making a copy, you can preview an imageof the expected output on the display before sta...

This section contains the following topics: • Set the number of copies • Set the copy paper size • Set the copy paper type • Change copy speed or quality • Adjust the lightness and darkness of your copy Set the number of copies You can set the number of copies from the control panel of the HP All-in...

3. Press the down arrow button to highlight Paper Type , and then press OK . 4. Press the down arrow button until the appropriate paper type appears, and then press OK . Refer to the following table to determine which paper type setting to choose basedon the paper loaded in the input tray. Paper typ...

To change the copy quality from the control panel 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the Menu button to select Copy Settings . 3. Press the down arrow button to highlight Quality , and then press OK . 4. Press the up arrow or down arrow button to select a copy quality,...

NOTE: The settings you specify here are only saved on the product. They do not adjust the settings in the software. You can save your most frequently used softwaresettings by using the HP Photosmart software. Perform special copy jobs In addition to supporting standard copy jobs, the HP All-in-One c...

To shift the margin for your copy from the control panel 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the Menu button to select Copy Settings . 3. Change copy settings on the product to accurately reflect the copy you want to make. 4. Press the down arrow button to highlight Mar...

11 Use the reprint features The HP All-in-One enables you to make reprints of photographic originals placed on theglass.This section contains the following topics: • Make reprints of your photos • Edit a photo before reprinting Make reprints of your photos You can scan a printed copy of a photo to m...

To fix a faded original photo when making a reprint 1. Press the Menu button on the reprint selection screen. 2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Fix Faded Original , and then press OK . 3. Press the up arrow or down arrow button to highlight Yes , and the...

12 Maintain the HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean theglass and lid backing to remove surface dust and ensure that your copies and scansremain clear. You will also need to replace, align, or clean your print cartridges from timeto time. Thi...

Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and howto handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their...

NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the product and cartridgesfor printing, and in printhead servicing, which keeps print nozzles clear and ink flowingsmoothly. In addition, some residual...

NOTE: At this time, some portions of the HP Web site are available in English only. Choose the right cartridge combination Choose the best combination of cartridges for your print job: • Everyday printing: Use a black cartridge along with a tri-color cartridge. • Color photos: Use a photo cartridge ...

If you are replacing the black or photo print cartridge, remove the print cartridge fromthe slot on the right. 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and photo print cartridges TIP: If you are removing the black print cartridge in order to insta...

Related topics • “Align the print cartridges” on page 106 • “Use a photo print cartridge” on page 103 • “Use the print cartridge protector” on page 103 Use a photo print cartridge You can optimize the quality of the color photos you print and copy with the HP All-in-One by purchasing a photo print c...

To insert a print cartridge into the print cartridge protector ▲ Place the print cartridge into the print cartridge protector at a slight angle and snap itsecurely into place. To remove the print cartridge from the print cartridge protector ▲ Press down on the top of the print cartridge protector to...

Ink-backup mode Use the ink-backup mode to operate the HP All-in-One with only one print cartridge. Theink-backup mode is initiated when a print cartridge is removed from the print cartridgecarriage. During ink-backup mode, the product can only print jobs from the computer.You cannot initiate a prin...

This section contains the following topics: • Align the print cartridges • Clean the print cartridges • Clean the print cartridge contacts • Clean the area around the ink nozzles Align the print cartridges The product aligns the cartridges every time a new print cartridge is installed. You canalso a...

To align the print cartridges from the HP Photosmart Software 1. Load letter or A4 unused plain white paper into the input tray. NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the inputtray, an...

5. The product prints a test page, aligns the printhead, and calibrates the printer.Recycle or discard the page. NOTE: If you have colored paper loaded in the input tray when you align the printer, the alignment will fail. Load unused plain white paper into the input tray,and then try the alignment ...

10. Repeat if necessary for the other print cartridge. 11. Gently close the print cartridge door and plug the power cord into the back of theproduct. Related topics • “Clean the area around the ink nozzles” on page 111 • “Replace the print cartridges” on page 99 Clean the area around the ink nozzles...

To clean the area around the ink nozzles 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. Youmight damage the product if the print cartridges are not do...

7. Clean the face and edges around the ink nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge backinto the slo...

Related topics “Clean the print cartridges” on page 107 Print a self-test report If you are experiencing problems with printing, print a self-test report before you replacethe print cartridges. This report provides useful information on several aspects of yourproduct, including your print cartridges...

Related topics • “Clean the print cartridges” on page 107 • “Replace the print cartridges” on page 99 • “Align the print cartridges” on page 106 Clean the HP All-in-One To ensure that your copies and scans remain clear, you might need to clean the glassand lid backing. You might also want to dust th...

To clean the lid backing 1. Turn off the product, unplug the power cord, and raise the lid. 2. Clean the white document backing with a soft cloth or sponge slightly moistened witha mild soap and warm water.Wash the backing gently to loosen debris. Do not scrub the backing. 3. Dry the backing with a ...

13 Shop for ink supplies For a list of print cartridge numbers, see the printed documentation that came with theHP All-in-One. You can also use the software that came with the HP All-in-One to findout the reorder number for all the print cartridges. You can order print cartridges onlinefrom the HP W...

Chapter 13 118 Shop for ink supplies S h op for ink supplies

14 Troubleshooting This section contains the following topics: • View the Readme file • Setup troubleshooting • Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • CD/DVD print troubleshooting • Errors View ...

This section contains the following topics: • The product will not turn on • I connected the USB cable, but I am having problems using the product with mycomputer • After setting up the product, it does not print • The display shows the wrong language • The wrong measurements are showing in menus on...

Solution 1: Make sure you use the power cord that came with the product Solution: • Make sure the power cord is firmly connected to both the product and the poweradapter. Plug the power cord into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adapter 3 Power out...

of your computer and the other into the back of the product. You can connect to anyUSB port on the back of your computer. For more information on installing the software and connecting the USB cable, seethe Start Here guide that came with the product. Cause: The USB cable was connected before the so...

If this did not solve the issue, try the next solution. Solution 3: Press the On button to turn on the product Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connectedto the product and...

7. Press the down arrow button to scroll through the countries/regions. When thecountry/region you want to use is highlighted, press OK . 8. When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK . Cause: You might have selected the incorrect language when se...

3. Verify that the USB cable and power cord are plugged in. 4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause: The USB connection between the product and the computer failed. I received a message that an Unknown Error has occurred...

The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start , pointing to Programs or All Programs , HP , Photosmart C5500 All-in-One series , and then clicking Product Registration . Cause: The registration screen...

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Paper jams To help avoid paper jams, follow these guidelines: • Remove printed papers from the output tray frequently. • Prevent curled or wrinkled photo paper by storing all unused ph...

To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove thedoor by pulling it away from the product. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers...

• Always hold photo paper by the edges. Fingerprints on photo paper can reduce printquality. • Do not use paper that is heavily textured. It can cause graphics or text to printimproperly. • Do not combine different paper types and paper sizes in the input tray; the entire stackof paper in the input ...

HP recommends that you use genuine HP print cartridges. Genuine HP printcartridges are designed and tested with HP printers to help you easily produce greatresults, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a resu...

If this did not solve the issue, try the next solution. Solution 4: Check to see if the product is in ink-backup mode Solution: Check to see if the the product is printing in ink-backup mode, with only one print cartridge installed. If the product is in ink-backup mode, text and photo quality will d...

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having areplacement cartridge available to avoid possible printing delays. You do not needto replace the print cartridges until print quality becomes unacceptabl...

Always make sure the paper you are printing on is flat. For best results when printingimages, use HP Advanced Photo Paper.Store photo media in its original packaging inside a resealable plastic bag on a flatsurface in a cool, dry place. When you are ready to print, remove only the paper youplan to u...

For more information, see: • “Recommended papers for printing and copying” on page 34 • “Information on paper” on page 132 Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 2: Use a higher print quality setting Solution: Che...

Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: “Load paper” on page 37 Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution. Solution 2: Use a higher...

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having areplacement cartridge available to avoid possible printing delays. You do not needto replace the print cartridges until print quality becomes unacceptabl...

Solution 4: Clean the glass Solution: Clean the glass and lid backing. For more information, see: • “Clean the lid backing” on page 115 • “Clean the glass” on page 115 Cause: Debris might be stuck on the glass or on the back of the document lid; this causes poor copy quality and slows down processin...

Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support . • Solution 1: Ch...

Cause: The image was printed in a larger size. Printouts have vertical streaks Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product.Always make sure the paper you are printing on is flat. For best results when printingimages, use HP Advanced Phot...

Solution 3: Ensure that the rear door is securely installed Solution: Make sure that the rear door is securely installed. If you removed the rear door to clear a paper jam, replace it. Gently push the doorforward until it snaps into place. Cause: The rear door was not securely installed. Ink streaks...

Paper is not picked up from the input tray Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Make sur...

To clean the rollers 1. Turn off the product and remove the power cord. 2. Press in the tab on the left side of the rear door to release the door. Remove thedoor by pulling it away from the product. 3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excesswater from it....

Solution 1: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon. TrueType icon OpenType icon Cause: The font was a custom size. Some software applications offer...

Envelopes print incorrectly Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Load the stack of envel...

Cause: Printing a borderless image from a non-HP software application produced unexpected results. The product is not responding Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, cont...

If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Donot try to forc...

Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. The product prints meaningless characters Try the following solutions to resolve t...

Solution 1: Turn on the product Solution: Look at the On light located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and pluggedinto a power outlet. Press the On button to turn on the product. Cause: The product was turned of...

Solution 9: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Makesure the other end of the USB cable is plugged into a USB port on your ...

The margins are not printing as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Check the ...

If this did not solve the issue, try the next solution. Solution 4: Load a stack of envelopes correctly in the input tray Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing up and to the left. Make sure that you remove all paper from the input tray before loading t...

If this did not solve the issue, try the next solution. Solution 4: Try printing with borders Solution: Try printing with borders by turning off the borderless option. For more information, see: “Print a borderless image” on page 58 Cause: Borderless printing was enabled. By selecting the Borderless...

covering the ink nozzles, carefully remove the tape from the print cartridges. Do nottouch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: The protective plastic tape was o...

Solution 2: Remove the additional memory card Solution: Remove one of the memory cards. You can use only one memory card at a time.For more information, see: “Insert a memory card” on page 71 Cause: You had inserted more than one memory card. The product does not read the memory card Try the followi...

Solution 3: Remove the additional memory card Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the green Photo light (near the memorycard slots) will blink rapidly, and an error message will appear on the computer screen.Remove the additional memory ...

Photos in a connected digital camera with PictBridge do not print Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved....

• Scanned image shows dotted lines instead of text • Text format is incorrect • Text is incorrect or missing • The scan feature does not work Scan halts Solution: Turn off the product and then turn it back on. If this does not work, try changing the scan to a lower resolution. Cause: The computer sy...

If this did not solve the issue, try the next solution. Solution 4: Start the HP Photosmart Software Solution: Start the software you installed with the product and try scanning again. Cause: The HP Photosmart Software was installed, but was not running. Scan fails because of insufficient computer m...

Scanned image has incorrect page layout Solution: Turn off autocropping in the software to retain the page layout. Cause: Automatic cropping was changing the page layout. Scanned image shows dotted lines instead of text Solution: Make a black-and-white copy of the original and then scan the copy. Ca...

Solution 2: Clean the glass and lid Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid.For more information, see: • “Clean the lid backing” on page 115 • “Clean the glass” on page 115 Cause: Debris might have been stuck on t...

If this did not solve the issue, try the next solution. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Cause: The software that came with the product was not installed or was not running. Copy troubleshooting Use th...

Solution 2: Place the original correctly on the glass Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 3: Wait until the product...

Parts of the original do not appear or are cut off Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The original was placed incorrectly on the glass. Fit to Page is not working as expected Try the following solutions to resolve the issue. Solu...

Solution 2: Place the original correctly on the glass Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 3: Wipe the glass and the...

If this did not solve the issue, try the next solution. Solution 2: Use Fit to Page to reduce the original to fit on the paper Solution: If your original is larger than the paper in the input tray, use the Fit to Page feature to reduce your original to fit on the paper in the input tray. For more in...

If you want to make a borderless copy of a very small original, scan the original intothe computer, resize the image, and then print a borderless copy of the enlargedimage. Cause: You were trying to make a borderless copy of a very small original. If this did not solve the issue, try the next soluti...

Solution 1: Push the CD/DVD holder into the CD/DVD tray Solution: Push the CD/DVD holder forward into the CD/DVD tray until the lines on the holder line up to the white lines on the tray. The end of the holder marked witharrows goes into the CD/DVD tray first. Cause: You did not push the CD/DVD hold...

Solution 4: Load the next disc on the CD/DVD holder Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed CD/DVD from the holder. Load the next disc onto the CD/DVD holder with theprintable side up and reinsert the holder into the CD/DVD tray until the lines on theholder line u...

The image on my printed disc is cropped and there is ink on the CD/DVD holder Solution: If you are loading a regular-size (120 mm) CD/DVD onto the CD/DVD holder to be printed, do not flip the blue ring over the disc. The blue ring should only be used if you are printing on a small-size (80 mm) CD/DV...

The design is not centered on my disc Solution: Change the software settings to center and size your design for the disc you are using. Refer to the documentation or the online help of the software you areusing for additional information. Cause: Your design settings were not correct. The ink on the ...

Cause: You inserted the CD/DVD holder back into the storage area. Errors If the product has an error, the lights on the product might flash, or an error messagemight appear on your computer screen.This section contains the following topics: • Product messages • File messages • General user messages ...

Solution 3: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Donot try to force it to move if it is hung up on something. CAUTION: Be ...

Mechanism error Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Clear the paper jam • Solution 2: R...

Solution 1: Load more paper in the photo tray Solution: If the photo tray is empty or there are only a few sheets remaining, load more paper in the photo tray. If there is paper in the photo tray, remove the paper,tap the stack of paper against a flat surface, and reload the paper into the photo tra...

Solution 6: Load one sheet of paper at a time Solution: Try loading just one sheet of photo paper in the photo tray at a time. Cause: Paper might not feed properly if you are using the product in an extremely high- or low-humidity environment. Photo tray cannot engage Solution: Remove the output tra...

Open CD/DVD tray Solution: Lower the CD/DVD tray. To continue, press OK . Cause: The CD/DVD tray was closed and a CD/DVD print job was started from the computer. CD/DVD holder not found Solution: Load a printable disc onto the CD/DVD holder with the printable side up. Lower the CD/DVD tray. Push the...

3. Select HP Photosmart All-In-One Driver Software , and then click Change/ Remove . Follow the onscreen instructions. 4. Disconnect the product from your computer. 5. Restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the pro...

Cause: Communication problems between the product and the USB controller caused this error to occur. This might be caused by an incomplete installation, a USBcable longer than 3 meters (9.8 feet) in length, or a defective USB cable.If this did not solve the issue, try the next solution. Solution 3: ...

Solution 5: Check the power supply Solution: Check the power supply. To check the power supply 1. Make sure the power cord is firmly connected to both the product and the poweradapter. Plug the power cord into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adapt...

Solution 6: Check the USB connection between the product and the computer Solution: Check the USB connection between the product and the computer. To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back ofthe product. 2. Make sure the other end of t...

8. Restart the computer. 9. After the computer restarts, try to scan again. Cause: The product was not properly connected to the computer. If this did not solve the issue, try the next solution. Solution 7: Try scanning with Windows Image Acquisition (WIA) Solution: Try scanning with Windows Image A...

Solution 8: Disable the Lexbces service Solution: Check if the Lexbces service is started, and disable it. If a Lexmark or Dell all-in-one device is connected with a USB cable to a computerwhere product is installed, the HP software might not scan because the Lexbces service is running. NOTE: This s...

To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printingproblem. A sample of the ink test area ...

Solution 12: Uninstall and then reinstall the software Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset the product 1. Disconnect and reset the product. To disconnect and reset the producta . Make sure the product is turned on. b . Press the On ...

c . Select the appropriate check boxes to remove the unnecessary components. More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing thefollowing:• Deleting temporary Internet files • Deleting downloaded program files • Emptying the Re...

After reconnecting the USB cable, the product should start printing the jobs inqueue. NOTE: If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. 5. If the product does not start printing automatically, start ...

c . Type a few characters of text into Notepad. d . Click File , and then click Print . 4. If printing is successful from Notepad but not the software application, contact themanufacturer of that application for support. Cause: The software application was failing or could not communicate with the p...

7. Follow the onscreen instructions and the instructions provided in the Start Hereguide that came with the product. 8. If you are still having trouble scanning, remove the following additionalapplications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactur...

7. Follow the onscreen instructions and the instructions provided in the Start Hereguide that came with the product. 8. If you are still having trouble scanning, remove the following additionalapplications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactur...

product is connected to the computer through a Bluetooth connection, make sure thatthe connection is active and the product is turned on. For more information on setting up the product and connecting it to your computer,see the Start Here guide that came with the product. Cause: The product was not ...

File corrupted Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Reinsert the memory card in the prod...

to clear the memory. You might need to purchase more RAM. Refer to thedocumentation that came with your computer. Cause: The computer did not have enough memory. If this did not solve the issue, try the next solution. Solution 2: Empty the Recycle Bin on your desktop Solution: Empty the Recycle Bin ...

CD/DVD size mismatch Solution: Replace the CD/DVD currently loaded on the CD/DVD holder with a CD/ DVD that is the same size as specified in the print job, or cancel the print job and startagain to specify the correct size in the software. Cause: The size of the CD/DVD currently loaded on the CD/DVD...

Solution 3: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded inthe input tray. • Check the quality setting. Use a higher quality setting to increase the amount ofink used for printing. For more information, s...

To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove thedoor by pulling it away from the product. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers...

• Do not combine different paper types and paper sizes in the input tray; the entirestack of paper in the input tray must be the same size and type. • Store printed photos under glass or in a storage book to prevent bleeding overtime from high humidity. For more information, see: • “Set the paper ty...

Cause: The USB cable was not plugged in properly. Communication test failed Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is...

Cause: The last time the product was used, it was not turned off properly. If the product is turned off by turning off the switch on a power strip or by using a wall switch,the product might be damaged. Two-way communication lost Try the following solutions to resolve the issue. Solutions are listed...

Print cartridge messages The following is a list of print cartridge error messages: • Low on ink • Carriage stall • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Printing in ink-backup mode • Print cartridge is missing, incorrectly instal...

Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the rear door. For more information, see: “Clear paper jams” on page 131 Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Solution 2: Clear the paper jam from the front So...

Solution 4: Verify that the product is properly connected to a power source Solution: Verify that the product is properly connected to a suitable power source. To verify the product is connected to a suitable power source 1. Make sure that you are using the power cord provided with the product. 2. I...

If the product can print a self-test report and can print from the computer (if applicable),then there is no need to follow the remaining solutions, as the error message mightbe false.For more information, see: “Print a self-test report” on page 114 Cause: The error was false. If this did not solve ...

The print carriage should move to the far right side of the product. 10. Reinsert the print cartridges in the appropriate slots. 11. Close the print cartridge door. 12. Load paper in the input tray. 13. If prompted, print a cartridge calibration page, and then scan it. Cause: The product experienced...

Solution 2: Make sure the protective tape is removed from the print cartridges Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is stillcovering the ink nozzles, carefully remove the tape from ...

If the alignment error persists and you cannot clear it, your print cartridge might bedefective. Check to see if your print cartridge is still under warranty and end ofwarranty date has not been reached. • If the end of warranty date has been reached, purchase a new print cartridge. • If the end of ...

Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release...

4. Remove the black print cartridge from the slot on the right. Do not touch the inknozzles or the copper-colored contacts. Check for possible damage to the copper-colored contacts or ink nozzles.Make sure the clear plastic tape has been removed. If it is still covering the inknozzles, gently remove...

HP recommends that you use genuine HP print cartridges. Genuine HP printcartridges are designed and tested with HP printers to help you easily produce greatresults, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a resu...

• Solution 3: Remove and reinsert the print cartridges • Solution 4: Contact HP support Solution 1: Insert the print cartridges Solution: One or both of the print cartridges is missing. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If theproble...

Solution 3: Remove and reinsert the print cartridges Solution: One or both of the print cartridges are not installed or are installed incorrectly. Remove and reinsert the print cartridges and verify that they are fullyinserted and locked in place. If the problem persists, clean the copper-coloredcon...

4. Remove the black print cartridge from the slot on the right. Do not touch the inknozzles or the copper-colored contacts. Check for possible damage to the copper-colored contacts or ink nozzles.Make sure the clear plastic tape has been removed. If it is still covering the inknozzles, gently remove...

Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apartor leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contai...

Solution 1: Check the print cartridge Solution: Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation thatcame with the product.If you are using print cartridges that are not compatible with the produc...

4. Remove the black print cartridge from the slot on the right. Do not touch the inknozzles or the copper-colored contacts. Check for possible damage to the copper-colored contacts or ink nozzles.Make sure the clear plastic tape has been removed. If it is still covering the inknozzles, gently remove...

Cause: The indicated print cartridges were installed incorrectly. Print cartridge problem The message might indicate which cartridge is causing the problem. If so, try the followingsolutions to resolve the issue. Solutions are listed in order, with the most likely solutionfirst. If the first solutio...

4. Remove the black print cartridge from the slot on the right.Press down on the cartridge to release it, and then pull it toward you out of the slot. 1 Tri-color print cartridge 2 Black print cartridge 5. Close the print cartridge door. 6. Check to see if the error has been resolved.• If the error ...

10. Check to see if the error has been resolved.• If the error has been resolved, then there is a problem with the tri-color printcartridge. • If the error has not been resolved, then there is a problem with both printcartridges. 11. Open the print cartridge door and reinsert the tri-color print car...

4. Remove the black print cartridge from the slot on the right. Do not touch the inknozzles or the copper-colored contacts. Check for possible damage to the copper-colored contacts or ink nozzles.Make sure the clear plastic tape has been removed. If it is still covering the inknozzles, gently remove...

15 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One.This section contains the following topics: • Warranty • Print cartridge warranty information • Support process • Before you call HP support • HP support by phone • Additional warranty options • HP Q...

• Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when youregister the product 3. Call HP support. Support options and availability vary by product, country/region, and language. Before you call HP ...

Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (includingMexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support . Standard phone company charges apply. Placing a call Call HP ...

HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see “Pack the HP All-in-One” on page 274 . HP Korea customer support Chapter 15 272 HP warranty and support HP w arran ty and s uppo rt

Prepare the HP All-in-One for shipment If, after contacting HP support or returning to the point of purchase, you are requested to send theHP All-in-One in for service, make sure you remove and keep the following items before returningyour device: • The print cartridges • The control panel faceplate...

To remove the control panel faceplate 1. Press the On button to turn off the HP All-in-One. 2. Unplug the power cord, and then disconnect it from the HP All-in-One. Do not return the powercord with the HP All-in-One. 3. Remove the control panel faceplate as follows: a . Place your hands on each side...

16 Technical information The technical specifications and international regulatory information for the HP All-in-One areprovided in this section.For additional specifications, see the printed documentation that came with the HP All-in-One.This section contains the following topics: • Specifications ...

Print specifications • Print speeds vary according to the complexity of the document • Panorama-size printing • Method: drop-on-demand thermal inkjet • Language: PCL3 GUI Copy specifications • Copy resolution up to 4800x1200 optimized dpi output using a scan resolution of 1200x1200ppi • Digital imag...

Disposal of waste equipment by users in private households in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instea...

This section contains the following topics: ••• Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number. TheRegulatory Model Number for your product is SNPRB-0821. This regulatory number should not beconfused with the marketin...

HP Photosmart C5500 All-in-One series declaration of conformity Regulatory notices 283 Tec hnical info rmat ion

Index Symbols/Numerics 10 x 15 cm photo paper copy 87specifications 277 13 x 18 cm photo paper load 37 2 pages on 1, print 654 pages on 1, print 654 x 6 inch (10 x 15 cm) borderless photos print 58 4 x 6 inch photo paper copy 87 5 x 7 inch photo paper, load 37 A A4 paper, load 37addresses, print 67a...