HP C4400 - Manual

Label Description 11 Rear USB port 12 Power connection* * Use only with the power adapter supplied by HP. Control panel buttons The following diagram and related table provide a quick reference to the HP All-in-Onecontrol panel features. Label Icon Name and Description 1 On : Turns the product on or...

Label Icon Name and Description 7 Start Copy Color : Starts a color copy. When a memory card is inserted, this button starts printing the image currently onthe display. Menu overview The following topics provide a quick reference to top-level menus that appear on theHP All-in-One display. • Default ...

3 Find more information You can access a variety of resources, both printed and onscreen, that provideinformation about setting up and using the HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All-in-One andinstalling software. Make sure you follow the steps in...

5 Connection information The HP All-in-One comes equipped with a USB port so you can connect directly to acomputer using a USB cable. You can also share the product over an existing homenetwork.This section contains the following topics: • Supported connection types • Use printer sharing Supported c...

6 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letteror A4 paper, photo paper, transparencies, and envelopes. By default, the HP All-in-Oneis set to detect the size and type of paper you load in the input tray automatically and th...

3. Close the lid. To load a thick publication on the glass 1. Lift the lid to the open position, grasp the sides of the lid, and then push the lid awayfrom the product until it comes off. 2. Load the thick publication print side down on the right front corner of the glass. TIP: For more help on load...

This section contains the following topics: • Recommended papers for printing and copying • Recommended papers for printing only • Papers to avoid Recommended papers for printing and copying If you want the best print quality, HP recommends using HP papers that are specificallydesigned for the type ...

HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaqueenough for two-sided color usage with no show-through, which makes it ideal fornewsletters, reports, and flyers. HP All-in-One Paper or HP Printing Paper • HP All-in-One Paper is speci...

NOTE: At this time, some portions of the HP Web site are available in English only. Papers to avoid Using paper that is too thin or too thick, paper that has a slick texture, or paper thatstretches easily can cause paper jams. Using paper that has a heavy texture or does notaccept ink can cause prin...

To load full-size paper 1. Slide the paper-width guide to its outermost position. NOTE: If you are using letter or A4 paper or smaller, make sure the tray extender is open all the way. When you use legal-size paper, leave the tray extender closed. TIP: Tap a stack of paper on a flat surface to align...

To load small-size photo paper in the input tray 1. Slide the paper-width guide to its outermost position. 2. Insert the stack of photo paper into the far-right side of the input tray with the shortedge forward and the print side down. Slide the stack of photo paper forward until itstops.If the phot...

Load index cards You can load index cards into the input tray of the HP All-in-One to print notes, recipes,and other text. To load index cards in the input tray 1. Remove all paper from the input tray. 2. Slide the paper-width guide to its outermost position. 3. Insert the stack of cards, print side...

4. Slide the paper-width guide inward against the stack of cards until it stops.Do not overload the input tray; make sure the stack of cards fits within the input trayand is no higher than the top of the paper-width guide. Related topics • “Load full-size paper or small-size photo paper” on page 20 ...

2. Slide the paper-width guide to its outermost position. 3. Insert one or more envelopes into the far-right side of the input tray, with the envelopeflaps on the left and facing up. Slide the stack of envelopes forward until it stops. TIP: To avoid paper jams, tuck the flap inside each envelope. 4....

HP Premium Inkjet Transparency Film ▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is ontop and is going into the input tray first. NOTE: The HP All-in-One cannot automatically detect the paper type. For best results, set the paper type to transparency film in t...

Related topics “Clear paper jams” on page 98 Avoid paper jams 27 Loa d o rig in als and load paper

7 Print from your computer The HP All-in-One can be used with any software application that allows printing. Youcan print a range of projects, such as borderless images, newsletters, greeting cards,iron-on transfers, and posters.This section contains the following topics: • Print from a software app...

Make the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications.This means that the HP All-in-One is automatically selected in the printer list when youselect Print from the File menu in a software application. The default printer...

the Size list to see if a defined paper size already exists for the type of paper you are using. Paper type Suggested paper size settings Copier, multi-purpose, orplain papers Letter or A4 Envelopes Appropriate listed envelope size Greeting-card papers Letter or A4 Index cards Appropriate listed car...

3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences . 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you...

To print a borderless image 1. Remove all paper from the input tray. 2. Place the photo paper print side down on the right side of the input tray. 3. On the File menu in your software application, click Print . 4. Make sure the product is the selected printer. 5. Click the button that opens the Prop...

11. (Optional) If you want to print the photo in black and white, click the Color tab and select the Print in grayscale check box. From the drop-down list, select one of the following options:• High Quality: uses all the available colors to print your photo in grayscale. This creates smooth and natu...

Print on both sides of the page You can print two-sided pages with the HP All-in-One manually. When printing two-sidedpages, make sure to use paper that is thick enough so that images do not show throughto the other side. To print on both sides of the page 1. Load paper into the input tray. 2. On th...

8. Click OK , and then click Print or OK in the Print dialog box. The product begins printing. Wait until all the odd-numbered pages are printed beforeremoving any of the printed pages from the output tray.A dialog box displays instructions on the screen when it is time to process the secondside of ...

9. Wait until the product has stopped printing for several seconds before removing anyof the printed pages from the output tray.If you remove the pages while the document is still printing, the pages might get outof order. 10. Follow the instructions that appear on your screen for reloading the pape...

To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print . 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software appli...

3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences . 5. Click the Advanced tab. 6. In the Layout Options area, ...

8 Use the photo features The HP All-in-One is equipped with memory card slots which enable you to insert amemory card and begin printing photos from your digital camera without uploading yourphotos to a computer first. Additionally, if the HP All-in-One is connected to a computerwith a USB cable, yo...

To insert a memory card 1. Make sure the product is on. 2. Insert the memory card into the appropriate slot.The memory card has a Photo light (below the camera icon) that indicates the statusof the memory card. When it is solid green, your photos are ready to be viewed. CAUTION: Do not pull out the ...

3. Press the buttons next to the up arrow or down arrow icons on the display to scrollthrough the photos on your memory card until the photo you want to print appears. 4. Press Settings . 5. Leave the default Size setting as Borderless . 6. Press the button next to Prints/Total to increase the numbe...

6. Press the button next to Prints/Total to increase the number of copies you want to print of the current image.The first number on the display indicates how many copies of the current image willbe printed. The second number indicates how many total prints are in the print queue. 7. Press OK . 8. R...

NOTE: Not all digital cameras enable you to tag your photos for printing. See the documentation that came with your digital camera to see if your camera supportsDPOF file format 1.1. To print camera-selected photos using the DPOF standard 1. Insert your memory card into the appropriate slot on the p...

Share photos with friends and relatives You can use the HP Photosmart Software installed on your computer to transfer photosfrom a memory card to your computer’s hard drive for advanced photo editing, sharingphotos online, and printing from your computer.Before transferring photos to your computer, ...

9 Use the copy features The HP All-in-One allows you to produce high-quality color and black-and-white copieson plain or photo paper. You can enlarge or reduce the size of an original to fit a specificpaper size, adjust the copy quality, and make high-quality copies of photos, includingborderless co...

Change the copy settings for the current job You can customize the copy settings of the HP All-in-One to handle nearly any copy task.This section contains the following topics: • Make multiple copies of the same original • Change copy speed or quality Make multiple copies of the same original You ca...

4. Press the button next to Copies to increase the number of copies. When you reach the maximum, the setting returns to 1 copy. TIP: Use the software that you installed with the product to set a higher number of copies. When the number of copies is greater than 9, only the last digit of thenumber of...

2. Load your original print side down on the right front corner of the glass. 3. Press Settings . The Settings menu appears. 4. Press the button next to Quality to select one star, two stars, or three stars. 5. Press OK . 6. Press the button next to Start Copy Black or Start Copy Color . Perform spe...

Resize an original to fit onto letter or A4 paper You can use the Resize to Fit feature to copy an original to fit within the printable margins of a page without the risk of cropping some part of your original. This is useful for reducingor enlarging an original. For example: • If you enlarge a 10 x...

10 Use the scan features Scanning is the process of converting text and pictures into an electronic format for yourcomputer. You can scan almost anything (photos, magazine articles, and text documents)on the HP All-in-One.You can use the scanning features of the HP All-in-One to do the following: • ...

3. When prompted, load your original photo print side down on the right front corner ofthe glass. 4. Press OK . A preview image of the scan appears on the display. 5. Do one of the following: To reprint your original photo using the default print settings ▲ Press the button next to Print . To change...

NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens,you can restore full functionality by restarting your computer or by starting theHP Photosmart Software. NOTE: When scanning, the HP Photos...

NOTE: If you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on your computer. To install theOCR software, you must re-insert the software disk and select OCR under the Custom installation options. Related topics “Use the HP Photosmart So...

11 Maintain the HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean theglass and lid backing to remove surface dust and ensure that your copies and scansremain clear. You will also need to replace, align, or clean your print cartridges from timeto time. Thi...

To clean the glass 1. Turn off the product, unplug the power cord, and raise the lid. 2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasiveglass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do...

Print a self-test report If you are experiencing problems with printing, print a self-test report before you replacethe print cartridges. This report provides useful information on several aspects of yourproduct, including your print cartridges. To print a self-test report 1. Load letter or A4 unuse...

This section contains the following topics: • Handle the print cartridges • Check the estimated ink levels • Replace the print cartridges • Use a photo print cartridge • Use the print cartridge protector • Remove ink from your skin and clothing • Ink-backup mode • Advanced print cartridge maintenanc...

TIP: You can also print a self-test report to see if your print cartridges might need to be replaced. NOTE: If the print cartridges were used before being installed in the product, or have been refilled, the estimated ink levels on the Estimated Ink levels tab may be inaccurate or unavailable. NOTE:...

To replace the print cartridges 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. Youmight damage the product if the print cartridges are not docked safe...

If you are replacing the black or photo print cartridge, remove the print cartridge fromthe slot on the right. 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and photo print cartridges TIP: If you are removing the black print cartridge in order to insta...

6. Hold the print cartridge with the HP logo on top, and insert the new print cartridge intothe empty cartridge slot. Make sure you push the print cartridge in firmly until it snapsinto place.If you are installing the tri-color print cartridge, slide it into the left slot.If you are installing a bla...

Related topics “Align the print cartridges” on page 78 Use a photo print cartridge You can optimize the quality of the color photos you print and copy with the HP All-in-One by purchasing a photo print cartridge. Remove the black print cartridge and insertthe photo print cartridge in its place. With...

To insert a print cartridge into the print cartridge protector ▲ Place the print cartridge into the print cartridge protector at a slight angle and snap itsecurely into place. To remove the print cartridge from the print cartridge protector ▲ Press down on the top of the print cartridge protector to...

Ink-backup mode Use the ink-backup mode to operate the HP All-in-One with only one print cartridge. Theink-backup mode is initiated when a print cartridge is removed from the print cartridgecarriage. During ink-backup mode, the product can only print jobs from the computer.You cannot initiate a prin...

• Clean the print cartridge contacts • Clean the area around the ink nozzles Align the print cartridges The product aligns the cartridges every time a new print cartridge is installed. You canalso align the print cartridges at any time from the software you installed with the productto help resolve ...

6. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, thenpress the button next to OK . NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the inputtray, and then try...

Clean the print cartridge contacts CAUTION: Do not clean the print cartridge contacts unless you are having a problem with print quality and other measures have not been successful. For more information,see “Print quality troubleshooting” on page 99 . Clean the print cartridge contacts if you get re...

10. Repeat if necessary for the other print cartridge. 11. Gently close the print cartridge door and plug the power cord into the back of theproduct. Related topics • “Clean the area around the ink nozzles” on page 82 • “Replace the print cartridges” on page 71 Clean the area around the ink nozzles ...

To clean the area around the ink nozzles 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. Youmight damage the product if the print cartridges are not do...

8. Hold the print cartridge with the HP logo on top, and insert the print cartridge backinto the slot. Make sure you push the print cartridge in firmly until it snaps into place. 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord i...

12 Shop for ink supplies For a list of print cartridge numbers, see the printed documentation that came with theHP All-in-One. You can also use the software that came with the HP All-in-One to findout the reorder number for all the print cartridges. You can order print cartridges onlinefrom the HP W...

13 Troubleshooting This section contains the following topics: • View the Readme file • Setup troubleshooting • Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors View the Readme file You might want ...

This section contains the following topics: • The product will not turn on • I connected the USB cable, but I am having problems using the product with mycomputer • After setting up the product, it does not print • When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens • The Minim...

Solution 5: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.Go to: www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for technical s...

After setting up the product, it does not print Solution: • Look at the On button located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged intoa power outlet. Press the On button to turn on the product. • Make sure t...

• Check other printers or scanners. You might need to disconnect older productsfrom your computer. • Try connecting the USB cable to another USB port on your computer. After youcheck the connections, try restarting your computer. Turn off the product, andthen turn it on again. • After you check the ...

5. Install the software. To install the softwarea . Insert software CD into the CD-ROM drive of the computer. The software installation will start automatically. NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run ). In the Start Search (or R...

4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause: The USB connection between the product and the computer failed. The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Win...

This section contains the following topics: • Clear paper jams • Information on paper Clear paper jams Solution: In case of a paper jam, check the rear door. You might need to clear the paper jam from the rear door. To clear a paper jam from the rear door 1. Press in the tab on the left side of the ...

purchase. HP papers are designed for the best quality results. In addition, follow thesetips: • Do not use paper that is too thin, that has a slick texture, or that stretches easily. Itcan feed incorrectly through the paper path, causing paper jams. • Store photo media in its original packaging insi...

Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other. • Solution 1: Make sure you are using genuine HP print cartridges • Solution 2: Make sure paper is loaded correctly in the input tray • Solution 3: Check the paper type • Solution 4: Check to see if the pro...

Store photo media in its original packaging inside a resealable plastic bag on a flatsurface in a cool, dry place. When you are ready to print, remove only the paper youplan to use immediately. When you have finished printing, return any unused photopaper to the plastic bag. This will prevent the ph...

NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, printsettings, or print cartridges. No further troubleshooting is required. For more information, see: • “Change the print speed or quality” on p...

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be coveredunder warranty.If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP print cartr...

Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue,gray, or brown hues in your image do not print at the bottom of the page.For more information, see: ...

Solution 3: If the print cartridge was dropped, wait for it to recover Solution: Allow 30 minutes for the print cartridge to recover. Cause: A tri-color or photo print cartridge was jarred or handled roughly during installation. If this did not solve the issue, try the next solution. Solution 4: Cle...

Check to see if your print cartridge is still under warranty and end of warranty datehas not been reached. • If the end of warranty date has been reached, purchase a new print cartridge. • If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support . If prompted, c...

NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • “Recommended papers for printing and copying” on page 18 • “Information on paper” on page 98 Cause: The wrong kind of paper was loaded in the input tray. If this did not so...

self-test report shows a problem, clean the print cartridges. If the problem persists,you might need to replace the print cartridges.For more information, see: • “Check the estimated ink levels” on page 70 • “Print a self-test report” on page 69 • “Clean the print cartridges” on page 79 Cause: The p...

For more information, see: • “Set the paper type for printing” on page 31 • “Change the print speed or quality” on page 32 • “Print using Maximum dpi” on page 39 • “Change copy speed or quality” on page 57 Cause: The paper type or print quality settings were set incorrectly. If this did not solve th...

For more information, see: • “Recommended papers for printing and copying” on page 18 • “Information on paper” on page 98 Cause: The wrong kind of paper was loaded in the input tray. Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page. • ...

Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout. • Solution 1: Print on a page of plain paper • Solution 2: Wait while the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to...

Solution 2: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded inthe input tray. • Check the quality setting. Use a higher quality setting to increase the amount ofink used for printing. For more information, s...

Solution 4: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.Go to: www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for technical s...

Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The product is not responding • The product prints meaningless characters • Nothing happens when I try to print • The pages in my document came o...

Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Cause: The wrong type of envelope was loaded. If this did not solve the issue, try the next solution. Solution 3: Tuck the flaps to avoid paper jams Solution: To avoid paper...

Solution 2: Load paper in the input tray Solution: Load paper in the input tray. For more information, see: “Load full-size paper or small-size photo paper” on page 20 Cause: The product was out of paper. If this did not solve the issue, try the next solution. Solution 3: Select the correct printer ...

Solution 6: Remove all cancelled print jobs from the queue Solution: A print job might remain in the queue after it has been cancelled. The cancelled print job jams the queue and prevents the next print job from printing.From your computer, open the printer folder and see if the cancelled job remain...

sure the other end of the USB cable is plugged into a USB port on your computer.After the cable is connected properly, turn off the product and then on again. If the connections are secure, and nothing has printed several minutes after you senta print job to the product, check the status of the prod...

Solution 2: Print a previously saved version of the document Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt. Cause: The document was corrupt. Nothing happens when I try to pri...

Solution 7: Clear the paper jam Solution: Clear the paper jam. For more information, see: “Clear paper jams” on page 98 Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cabl...

Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution. Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: ...

Make sure the margin settings for the document do not exceed the printable area ofthe product. To check your margin settings 1. Preview your print job before sending it to the product.In most software applications, click the File menu, and then click Print Preview . 2. Check the margins.The product ...

Make sure that you remove all paper from the input tray before loading the envelopes. For more information, see: “Load envelopes” on page 24 Cause: A stack of envelopes was loaded incorrectly. Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue. Solu...

Solution 2: Check the layout of the document Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the product. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the produc...

A blank page came out while printing Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Remove any ext...

covering the ink nozzles, carefully remove the tape from the print cartridges. Do nottouch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: The protective plastic tape was o...

My memory card no longer works in my digital camera Solution: Reformat your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format. For more information, see thedocumentation that came with your digital camera. Cause: You formatted the card on a Windo...

Solution 2: Remove the additional memory card Solution: Remove one of the memory cards. You can use only one memory card at a time.For more information, see: “Insert a memory card” on page 49 Cause: You had inserted more than one memory card. The product does not read the memory card Try the followi...

Solution 3: Remove the additional memory card Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the green Photo light (near the memorycard slots) will blink rapidly, and an error message will appear on the computer screen.Remove the additional memory ...

Copy troubleshooting Use this section to solve these copy problems: • Nothing happens when I try to copy • Parts of the original do not appear or are cut off • Resize to Fit is not working as expected • The image is cropped when I make a borderless copy • The printout is blank • A borderless copy ha...

Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 3: Wait until the product completes the current operation Solution: Check the On button. If it is blinking, the product is busy. Cause: The product was busy copying or printing. ...

Cause: The original was placed incorrectly on the glass. Resize to Fit is not working as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining soluti...

Solution 3: Wipe the glass and the back of the document lid Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid.For more information, see: • “Clean the glass” on page 67 • “Clean the lid backing” on page 68 Cause: Debris...

The printout is blank Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The original was placed incorrectly on the glass. A borderless copy has white space around the edges Try the following solutions to resolve the issue. Solutions are listed ...

For more information, see: • “Load full-size paper or small-size photo paper” on page 20 • “Recommended papers for printing and copying” on page 18 Cause: You were trying to make a borderless copy without using photo paper. Scan troubleshooting Use this section to solve these scan problems: • Scan h...

in the destination application. In the software, select the correct format so that thescanned text layout and formatting are retained. Cause: The scan document settings were incorrect. Text is incorrect or missing Try the following solutions to resolve the issue. Solutions are listed in order, with ...

The scan feature does not work Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Turn on the computer...

Product messages The following is a list of product-related error messages: • Carriage jam • Mechanism error • Carriage blocked • Door open • Firmware revision mismatch • Memory is full • Scanner failure • Scan errors • Unable to print • Product might not be correctly installed • Product was not fou...

Solution 2: Clear the paper jam from the front Solution: Turn off the product and open the print cartridge door to access the print carriage area. Gently remove any paper that is stuck between the rollers, and thenturn on the product again. If this did not solve the issue, try the next solution. Cau...

4. Plug the power cord directly into a power outlet. 1 Power connection 2 Power cord and adaptor 3 Power outlet 5. Try to print from your computer.If the product prints when plugged directly into a power outlet while disconnectedfrom any power strips or surge suppressors, the power strip or surge su...

Mechanism error Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Clear the paper jam • Solution 2: R...

5. Restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you havereinstalled the software. 6. Insert the product CD-ROM into your computer’s CD-ROM drive and then startthe Setup program. N...

Cause: Communication problems between the product and the USB controller caused this error to occur. This might be caused by an incomplete installation, a USBcable longer than 3 meters (9.8 feet) in length, or a defective USB cable.If this did not solve the issue, try the next solution. Solution 3: ...

Solution 5: Check the power supply Solution: Check the power supply. To check the power supply 1. Make sure the power cord is firmly connected to both the product and the poweradaptor. Plug the power cord into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adapt...

Solution 6: Check the USB connection between the product and the computer Solution: Check the USB connection between the product and the computer. To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back ofthe product. 2. Make sure the other end of t...

Cause: The product was not properly connected to the computer. If this did not solve the issue, try the next solution. Solution 7: Try scanning with Windows Image Acquisition (WIA) Solution: Try scanning with Windows Image Acquisition (WIA) instead of the HP Solution Center. To scan using WIA 1. Mak...

Solution 8: Disable the Lexbces service Solution: Check if the Lexbces service is started, and disable it. If a Lexmark or Dell all-in-one device is connected with a USB cable to a computerwhere product is installed, the HP software might not scan because the Lexbces service is running. NOTE: This s...

To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printingproblem. A sample of the ink test area ...

Solution 12: Uninstall and then reinstall the software Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset the product 1. Disconnect and reset the product. To disconnect and reset the producta . Make sure the product is turned on. b . Press the On ...

c . Select the appropriate check boxes to remove the unnecessary components. More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing thefollowing:• Deleting temporary Internet files • Deleting downloaded program files • Emptying the Re...

Solution 4: Verify that the product is set as the default printer Solution: Check to make sure the product is set as the default printer and it is using the correct printer driver. To verify that the product is set as the default printer 1. Depending upon your operating system, do one of the followi...

Product might not be correctly installed Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Reset the ...

7. Follow the onscreen instructions and the instructions provided in the Setup Guidethat came with the product. 8. If you are still having trouble scanning, remove the following additionalapplications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by...

7. Follow the onscreen instructions and the instructions provided in the Setup Guidethat came with the product. 8. If you are still having trouble scanning, remove the following additionalapplications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by...

sure the other end of the USB cable is plugged into a USB port on your computer.After the cable is connected properly, turn off the product and then on again. For more information on setting up the product and connecting it to your computer,see the Setup Guide that came with the product. Cause: The ...

File corrupted Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Reinsert the memory card in the prod...

Cause: There were two or more memory cards inserted into the product at the same time.If this did not solve the issue, try the next solution. Solution 2: Push the memory card all the way forward Solution: Remove the memory card and reinsert it in the memory card slot until it stops. Cause: You had n...

If the memory card is not inserted properly, the product will not respond and the greenPhoto light (near the memory card slots) will blink rapidly.After the memory card has been inserted properly, the Photo light will blink green fora few seconds, and then remain lit. Cause: The memory card was not ...

For more information, see: • “Set the paper type for printing” on page 31 • “Change the print speed or quality” on page 32 • “Print using Maximum dpi” on page 39 • “Change copy speed or quality” on page 57 Cause: The paper type or print quality settings were set incorrectly. If this did not solve th...

4. Press OK on the control panel to continue the current job. Cause: Paper had jammed in the product. Paper mismatch Solution: Change the print setting or load the appropriate paper in the input tray. • Do not use paper that is too thin, that has a slick texture, or that stretches easily.It can feed...

Product not found Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product andthe computer, as shown below. Cause: The USB cable was not plugged in properly. Communication test failed Try the foll...

Solution 2: Connect the product to the computer Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product andthe computer, as shown below. Cause: The product was not connected to the computer. Prin...

If this did not solve the issue, try the next solution. Solution 3: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Donot try to forc...

5. Try to print from your computer.If the product prints when plugged directly into a power outlet while disconnectedfrom any power strips or surge suppressors, the power strip or surge suppressormight not be allowing sufficient voltage to reach the product. 6. If the product cannot print and the pr...

4. Remove the print cartridges and keep them aside carefully. 5. Close the print cartridge door. 6. Disconnect the power cord from the product and wait for 60 seconds. 7. Reconnect the power cord to the product. 8. Turn on the product by pressing the On button. 9. Open the print cartridge door. The ...

Solution 1: Incorrect type of paper is loaded in the input tray Solution: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into theinput tray, and then try the alignment again. If the alignment fai...

Solution 3: Check if print cartridges are fully inserted Solution: Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place. Cause: The contacts on the print cartridge were not touching the contacts in the print carriage.If this did not solve the issue, ...

Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release...

5. Reinsert the print cartridge by sliding it forward into the slot on the right. Thenpush the print cartridge forward until it clicks into the socket. 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridges were installed incorrectly. Non-HP...

• Solution 3: Remove and reinsert the print cartridges • Solution 4: Contact HP support Solution 1: Insert the print cartridges Solution: One or both of the print cartridges is missing. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If theproble...

Solution 3: Remove and reinsert the print cartridges Solution: One or both of the print cartridges are not installed or are installed incorrectly. Remove and reinsert the print cartridges and verify that they are fullyinserted and locked in place. If the problem persists, clean the copper-coloredcon...

Print cartridges missing or not detected Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Reinsert t...

4. Remove the black print cartridge from the slot on the right. Do not touch the inknozzles or the copper-colored contacts. Check for possible damage to the copper-colored contacts or ink nozzles.Make sure the clear plastic tape has been removed. If it is still covering the inknozzles, gently remove...

Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apartor leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contai...

Solution 1: Check the print cartridge Solution: Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation thatcame with the product.If you are using print cartridges that are not compatible with the produc...

5. Reinsert the print cartridge by sliding it forward into the slot on the right. Thenpush the print cartridge forward until it clicks into the socket. 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. NOTE: If the print cartridges are installed in the wrong slots and you c...

If the message does not indicate which cartridge is causing the problem, follow thesesteps to determine which cartridge is the problem cartridge. After you determine whichcartridge is the problem cartridge, continue with the first solution. To determine which print cartridge is having the problem 1....

5. Close the print cartridge door. 6. Check to see if the error has been resolved.• If the error has been resolved, then there is a problem with the black printcartridge. • If the error has not been resolved, continue to the next step. 7. Open the print cartridge door and reinsert the black print ca...

NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printinga photo from a memory card). Cause: One or both of the print cartridges were having a problem. Previously used genuine HP cartridge installed Solut...

14 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One.This section contains the following topics: • Warranty • Print cartridge warranty information • Support process • Before you call HP customer support • HP support by phone • Additional warranty optio...

• Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when youregister the product 3. Call HP support. Support options and availability vary by product, country/region, and language. Before you call HP ...

Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (includingMexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support . Standard phone company charges apply. Placing a call Call HP ...

HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see “Pack the HP All-in-One” on page 225 . HP Korea customer support Chapter 14 224 HP warranty and support HP w arran ty and s uppo rt

Prepare the product for shipment If after contacting HP support or returning to the point of purchase you are requested to send theproduct in for service, make sure you remove and keep the following items before returning yourproduct: • The print cartridges • The power cord, USB cable, and any other...

15 Technical information The technical specifications and international regulatory information for the HP All-in-One areprovided in this section.For additional specifications, see the printed documentation that came with the HP All-in-One.This section contains the following topics: • Specifications ...

Type Paper weight Input tray * Output tray † Photo tray * (252 gsm) * Maximum capacity. † Output tray capacity is affected by the type of paper and the amount of ink you are using.HP recommends emptying the output tray frequently. * NOTE: For a complete list of supported media sizes, see the printer...

Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country/region.This section contains the following topics: • Regulatory model identification number • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • N...

FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant t...

Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic and hazardous substance table Declaration of conformity (European Economic Area) The Declaration of Conformity in this docume...

HP Photosmart C4400 All-in-One series declaration of conformity Regulatory notices 235 Tec hnical info rmat ion

Index Symbols/Numerics 10 x 15 cm photo paper specifications 227 13 x 18 cm photo paper load 20 2 pages on 1, print 424 pages on 1, print 424 x 6 inch (10 x 15 cm) borderless photos print 36 5 x 7 inch photo paper, load 20 A A4 paper, load 20addresses, print 45after the support period 223align print...