Page 2 - Contents; HP Photosmart C4380 All-in-One series Help; Co
Contents 1 HP Photosmart C4380 All-in-One series Help ........................................................................5 2 HP All-in-One overview The HP All-in-One at a glance....................................................................................................7Control panel but...
Page 6 - One series Help
1 HP Photosmart C4380 All-in- One series Help For information about the HP All-in-One, see: • “HP All-in-One overview” on page 7 • “Find more information” on page 11 • “How do I?” on page 13 • “Finish setting up the HP All-in-One” on page 15 • “Load originals and load paper” on page 31 • “Print from...
Page 7 - Phot
Chapter 1 6 HP Photosmart C4380 All-in-One series Help H P Phot osm art C438 0 All- in - One series H elp
Page 8 - Label
2 HP All-in-One overview Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy,scanning documents, or printing photos from a memory card. You can access manyHP All-in-One functions directly from the control panel, without turning on your computer.This section contains th...
Page 9 - Control panel buttons; verview
Label Description 12 Rear USB port 13 Power connection * * Use only with the power adapter supplied by HP. Control panel buttons Label Icon Name and Description 1 On button: Turns the HP All-in-One on or off. When the HP All- in-One is off, a minimal amount of power is still used by thedevice. To co...
Page 10 - Check the; panel on the left. Look for the; HP Photosmart Software Help; If you do not see the; HP Photosmart Software Help contents; book at the top of the; panel, access the software help through the HP Solution Center.; HP A
Label Icon Name and Description 5 Cancel button: Stops a task (such as scanning or copying) or resets settings (such as Quality and Copies). 6 Scan button: Starts a scan. When a memory card is inserted, this button advances to the next photo on the memory cardwhen pressed. 7 Start Copy Black button:...
Page 13 - Find
Chapter 3 12 Find more information Find more info rmat ion
Page 14 - Ho
4 How do I? This section contains links to commonly performed tasks, such as sharing and printingphotos and optimizing your print jobs. • “How do I make a borderless copy of a photo?” on page 73 • “How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper?” on page 48 • “How do I get the bes...
Page 16 - One; Computer connection information; Supported connection types; Description; Connect using integrated wireless WLAN 802.11; Finish
5 Finish setting up the HP All-in- One After you have completed the steps in the Setup Guide, refer to this section to finish settingup the HP All-in-One.This section contains the following topics: • Computer connection information • Connect to a network Computer connection information The HP All-in...
Page 17 - Use printer sharing; host; Connect to a network; infrastructure; Finish set
Use printer sharing If your computer is on a network, and another computer on the network has an HP All-in-One connected to it by a USB cable, you can print to that printer using printer sharing.The computer directly connected to the HP All-in-One acts as the host for the printer and has full softwa...
Page 18 - Integrated wireless WLAN 802.11 network setup; What you need for an integrated wireless WLAN 802.11 network
Integrated wireless WLAN 802.11 network setup Use this section if you want to connect the HP All-in-One to a computer on a wirelessnetwork using a wireless router or access point (802.11). HP recommends this method. To set up the HP All-in-One on an integratedwireless WLAN 802.11 network, you need t...
Page 19 - Connect to an integrated wireless WLAN 802.11 network; To prevent other users from accessing your wireless network, HP; Related topics; “Print the wireless network test” on page 23; Wireless ad hoc network setup
Connect to an integrated wireless WLAN 802.11 network The HP Photosmart Software CD and included USB setup cable provide an easy way toconnect the HP All-in-One to your wireless network. CAUTION: To prevent other users from accessing your wireless network, HP strongly recommends using a password or ...
Page 20 - What you need for an ad hoc network
In order to connect the HP All-in-One to your computer (ad hoc), you need to create anad hoc network profile on your computer. This includes choosing a network name (SSID)and WEP security (optional but recommended) for your ad hoc network. To set up the HP All-in-One on a wireless adhoc network, you...
Page 21 - Create a network profile for other operating systems
d . Make sure that the check box is not selected next to The key is provided for me automatically . If it is selected, click the check box to clear it. e . In the Network key box, type a WEP key that has exactly 5 or exactly 13 alphanumeric (ASCII) characters. For example, if you enter 5 characters,...
Page 22 - Connect to additional computers on a network
To connect the HP All-in-One 1. Insert the HP Photosmart Software CD in the computer CD-ROM drive. 2. Follow the instructions on the screen.When you are prompted, connect the HP All-in-One to the computer using the USBsetup cable included in the box. The HP All-in-One will attempt to connect to then...
Page 23 - Unplug the USB connection from the back of the HP All-in-One.; Printers and Faxes; and delete the printers for the USB installation.; Manage your network settings; Change basic network settings from the control panel
Related topics • “Print the wireless network test” on page 23 • “Wireless setup troubleshooting” on page 108 Change the HP All-in-One from a USB connection to a network connection If you first install the HP All-in-One with a USB connection, you can later change to awireless network connection. If y...
Page 25 - Network configuration page definitions; “Print network settings” on page 22; General network settings; Parameter
Network configuration page definitions The network configuration page shows the network settings for the HP All-in-One. Thereare settings for general information and 802.11 wireless.This section contains the following topics: • General network settings • Wireless (802.11) network settings Related to...
Page 29 - Network glossary
Parameter Description Total Packetsreceived The number of packets received by the HP All-in-One without error since ithas been turned on. The counter clears after the HP All-in-One is turned off. Network glossary access point A network router that has wireless capability. ASCII American Standard Cod...
Page 32 - Automatic; Load originals; To load an original on the scanner glass; Loa
6 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letteror A4 paper, photo paper, transparencies, envelopes, and HP CD/DVD tattoo labels. Bydefault, the HP All-in-One is set to detect the size and type of paper you load in the inputt...
Page 33 - Choose papers for printing and copying; Recommended papers for printing and copying; HP Premium Plus Photo Paper; Load
Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review the followingrecommendations to get the best printing and copying quality. If you use plain or photopaper, the HP All-in-One can automatically detect the paper type and size. If you use...
Page 34 - Recommended papers for printing only; HP Premium Photo Cards; HP Premium Photo Cards enable you to make your own greeting cards.; HP Brochure & Flyer Paper
HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet TransparencyFilm HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Filmmake your color presentations vivid and even more impressive. This film is easy to useand handle and dries quickly without smudging. HP Prem...
Page 35 - HP Premium Presentation Paper; Papers to avoid; Papers to avoid for all print and copy jobs; Any size paper other than those listed in; Additional papers to avoid when copying
and business graphics for report covers, special presentations, brochures, mailers, andcalendars. HP Premium Presentation Paper HP Premium Presentation Paper gives your presentation a quality look and feel. HP CD/DVD Tattoos HP CD/DVD Tattoos allow you to personalize your CDs and DVDs by printing hi...
Page 36 - This section contains the following topics:; To load full-size paper; Slide the paper-width guide to its outermost position.
Load paper This section describes the procedure for loading different types and sizes of paper intothe HP All-in-One for your copies or printouts. NOTE: After a copy or print job has started, the paper width sensor can determine whether the paper is Letter, A4, or a smaller size. TIP: To help preven...
Page 38 - To load 10 x 15 cm (4 x 6 inch) photo paper in the input tray; Remove all paper from the input tray.; “Recommended papers for printing and copying” on page 32; Load index cards
To load 10 x 15 cm (4 x 6 inch) photo paper in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of photo paper into the far-right side of the input tray with the shortedge forward and the print side down. Slide the stack of photo paper forward until itstops.If the photo pa...
Page 39 - To load index cards in the input tray; “Change the print settings for the current job” on page 42; Load envelopes; To load envelopes
To load index cards in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of cards, print side down, into the far-right side of the input tray. Slidethe stack of cards forward until it stops. 3. Slide the paper-width guide inward against the stack of cards until it stops.Do ...
Page 40 - “Print a group of addresses on labels or envelopes” on page 57; Load other types of paper; on transparency film.; HP Inkjet labels; For best results, set the paper type and paper size before printing.; HP CD/DVD Tattoo labels; When you use CD/DVD tattoo labels, leave the tray extender closed.
Related topics “Print a group of addresses on labels or envelopes” on page 57 Load other types of paper The following types of paper are designed for special projects. Create your project in theHP Photosmart Software or another application, set the paper type and size, and thenprint. HP Premium Inkj...
Page 41 - Avoid paper jams; To help avoid paper jams, follow these guidelines.
Related topics • “Choose papers for printing and copying” on page 32 • “Set the paper type for printing” on page 43 • “Print on transparencies” on page 56 • “Reverse an image for iron-on transfers” on page 56 • “Print a group of addresses on labels or envelopes” on page 57 • “Print custom CD/DVD lab...
Page 42 - Print from a software application; Print
7 Print from your computer The HP All-in-One can be used with any software application that allows printing. Youcan print a range of projects, such as borderless images, newsletters, greeting cards,iron-on transfers, and posters.This section contains the following topics: • Print from a software app...
Page 43 - Set the paper size
Make the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications.This means that the HP All-in-One is automatically selected in the printer list when youselect Print from the File menu in a software application. The default printer...
Page 44 - Set the paper type for printing
the Size list to see if a defined paper size already exists for the type of paper you are using. Paper type Suggested paper size settings CD/DVD tattoo paper 5 x 7 in. Copier, multi-purpose, orplain papers Letter or A4 Envelopes Appropriate listed envelope size Greeting-card papers Letter or A4 Inde...
Page 49 - Perform special print jobs; Print a borderless image
5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete . The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted. Perform special print jobs In addition...
Page 50 - Print a photo on photo paper
7. In the Size list, click the size of photo paper loaded in the input tray. If a borderless image can be printed on the specified size, the Borderless printing check box is enabled. 8. In the Paper Type drop-down list, click More , and then select the appropriate paper type. NOTE: You cannot print ...
Page 52 - “Use a photo print cartridge” on page 82; Print on both sides of the page
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences . 5. Click the Features tab. 6. In the Paper Type drop-down list, click More , and then select the appropriate...
Page 53 - Print a multiple-page document as a booklet
7. For binding, do one of the following:• For binding on the top like a notebook or calendar, select the Flip Pages Up check box.This causes the odd and even pages of your document to print opposite of eachother top-to-bottom. This ensures that the top of the page is always at the top ofthe sheet wh...
Page 55 - Print multiple pages on a single sheet
1 3 5 7 9 11 Figure 7-1 Left-edge binding for left-to-right languages 1 3 5 7 9 11 Figure 7-2 Right-edge binding for right-to-left languages Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper. To print multiple pages on a single sheet 1. Make sure you have...
Page 56 - Print a multiple-page document in reverse order
8. In the Page order list, click an appropriate page order option. The sample output graphic is numbered to show how the pages will be ordered if youselect each option. 9. Click OK , and then click Print or OK in the Print dialog box. Print a multiple-page document in reverse order Because of the wa...
Page 58 - Print a group of addresses on labels or envelopes
6. In the Paper Type drop-down list, click More , and then select the appropriate paper type. TIP: If you want to make notations on the back of the transparencies and erase them later without scratching the original, click the Advanced tab, and select the Mirror Image check box. 7. In the Resizing O...
Page 62 - Do not insert more than one memory card at a time. If more than one
8 Use the photo features The HP All-in-One is equipped with memory card slots which enable you to insert amemory card and begin printing photos from your digital camera without uploading yourphotos to a computer first. Additionally, if the HP All-in-One is network-connected orconnected to a computer...
Page 63 - Print photos; Photos
This section contains the following topics: • Print photos • Save photos to your computer • Edit photos using your computer • Share photos with friends and relatives Print photos The HP All-in-One enables you to print one borderless or bordered photo per page directlyfrom your memory card, without f...
Page 64 - Print enlargements
6. Press the Copies button until the number of copies you want to print appears on the display. 7. Press the Print button. TIP: While the photo is printing, you can continue scrolling through the photos on your memory card. When you see a photo you want to print, you can press the Print button to ad...
Page 65 - Print photos from the HP Photosmart Software; To print photos
6. Press the Copies button until the number of copies you want to print appears on the display. 7. Press the Print button. TIP: While the photo is printing, you can continue scrolling through the photos on your memory card. When you see a photo you want to print, you can press the Print button to ad...
Page 67 - To share photos; Click; Share
Before transferring photos to your computer, you need to remove the memory card fromyour digital camera and insert it in the appropriate memory card slot on the HP All-in-One. NOTE: The HP All-in-One must be connected to a computer that has the HP Photosmart Software installed on it. To share photos...
Page 68 - OCR; Scan an image or document; HP Digital Imaging Monitor; Scan
9 Use the scan features Scanning is the process of converting text and pictures into an electronic format for yourcomputer. You can scan almost anything (photos, magazine articles, and text documents)on the HP All-in-One.You can use the scanning features of the HP All-in-One to do the following: • S...
Page 69 - Edit a scanned image; Edit a scanned document; “Use the HP Photosmart Software” on page 9
To scan to a computer 1. Load your original print side down on the right front corner of the glass. 2. Ensure that there are no memory cards inserted in the memory card slots on theHP All-in-One. 3. Press Scan . A preview image of the scan appears on your computer, where you can edit it. Anyedits th...
Page 70 - To stop scanning; Press; Cancel; on the control panel.
Stop scanning To stop scanning ▲ Press Cancel on the control panel. Stop scanning 69 Scan
Page 72 - 0 Use the copy features; Make a copy; To make a copy from the control panel; Change the copy settings for the current job; Make multiple copies of the same original; Us
10 Use the copy features The HP All-in-One allows you to produce high-quality color and black-and-white copieson plain or photo paper. You can enlarge or reduce the size of an original to fit a specificpaper size, adjust the copy quality, and make high-quality copies of photos, includingborderless c...
Page 73 - Change copy speed or quality; Perform special copy jobs; se th
3. Press the Copies button to increase the number of copies. When you reach the maximum, the setting returns to 1 copy. TIP: Use the software that you installed with the HP All-in-One to set the number of copies higher than supported from the control panel. When the number ofcopies is greater than 9...
Page 74 - Make a borderless copy of a photo
This section contains the following topics: • Make a borderless copy of a photo • Resize an original to fit onto letter or A4 paper Make a borderless copy of a photo For the best quality when copying a photo, load photo paper in the input tray. TIP: You can optimize the quality of the color photos y...
Page 75 - Stop copying
To resize a document from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass. 3. Press the Size button to select Resize to Fit . 4. Press Start Copy Black or Start Copy Color . Stop copying To stop copy...
Page 76 - Clean the exterior; Maintain the H
11 Maintain the HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean theglass and lid backing to remove surface dust and ensure that your copies and scansremain clear. You will also need to replace, align, or clean your print cartridges from timeto time. Thi...
Page 77 - To clean the glass; Do not use abrasives, acetone, benzene, or carbon tetrachloride on; Clean the lid backing; To clean the lid backing; Do not use paper-based wipes, as these might scratch the backing.; Print a self-test report; Maintain
To clean the glass 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. 2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasiveglass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage ...
Page 78 - To print a self-test report; Load letter or A4 unused plain white paper into the input tray.; button and then press the; Start Copy Color
To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The HP All-in-One prints a self-test report, which might indicate the source of theprinting problem. A sample of the ink test...
Page 79 - Handle the print cartridges; temporary printing problems, or even permanent damage.; Check the estimated ink levels
• Clean the print cartridges • Clean the print cartridge contacts • Clean the area around the ink nozzles • Remove ink from your skin and clothing Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and howto handle the print cartridges. 1 Copper...
Page 80 - “Print a self-test report” on page 76; Replace the print cartridges
NOTE: The HP All-in-One can only detect the ink levels for genuine HP ink. The ink levels in print cartridges that are refilled or have been used in other devices, mightnot register accurately. NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in ...
Page 81 - To replace the print cartridges; If the HP All-in-One is off when you open the print cartridge door to; Pull the print cartridge towards you out of its slot.
To replace the print cartridges 1. Make sure the HP All-in-One is on. CAUTION: If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges forchanging. You might damage the HP All-in-One if the print cartridges ...
Page 82 - Do not touch the copper-colored contacts or ink nozzles. Also, do
7. Remove the new print cartridge from its packaging and, being careful to touch onlythe black plastic, gently remove the plastic tape by using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not ...
Page 83 - Close the print cartridge door.; OK; When the; On; “Align the print cartridges” on page 84; Use a photo print cartridge; “Shop for ink supplies” on page 89; Use the print cartridge protector
9. Close the print cartridge door. If you installed a new print cartridge, the HP All-in-One prints a print cartridgealignment page. 10. When prompted, ensure plain white paper is loaded in the input tray, then press thebutton next to OK . NOTE: If you have colored paper loaded in the input tray whe...
Page 84 - do not touch the plastic.; To insert a print cartridge into the print cartridge protector
One came with a print cartridge protector, you can use an airtight plastic container toprotect your print cartridge. NOTE: If you use a plastic container, make sure the ink nozzles on the print cartridge do not touch the plastic. The print cartridge protector is designed to keep a print cartridge se...
Page 85 - Align the print cartridges
Align the print cartridges When a new print cartridge is installed, the HP All-in-One aligns the cartridge. You canalso align the print cartridges at any time from the software you installed with the HP All-in-One. Aligning the print cartridges ensures high-quality output. NOTE: If you remove and re...
Page 86 - Clean the print cartridges; “Clean the print cartridge contacts” on page 85; Clean the print cartridge contacts
Clean the print cartridges Use this feature when the self-test report shows streaking, white lines through any of thelines of color or when a color is muddy after installing a print cartridge for the first time.Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of ...
Page 87 - To clean the print cartridge contacts; Inspect the print cartridge contacts for ink and debris buildup.; Repeat if necessary for the other print cartridge.; “Clean the area around the ink nozzles” on page 86; Clean the area around the ink nozzles
To clean the print cartridge contacts 1. Turn on the HP All-in-One and open the print cartridge door.The print carriage moves to the far right side of the HP All-in-One. 2. Wait until the print carriage is idle and silent, and then unplug the power cord fromthe back of the HP All-in-One. 3. Lightly ...
Page 88 - To clean the area around the ink nozzles; Lightly moisten a clean foam rubber swab with distilled water.
When debris gets on the print cartridges, it can cause ink streaks and smudges on printedpages. Ink streaking can be corrected by cleaning around the ink nozzles as describedhere. NOTE: Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after ...
Page 89 - Do; not; clean the nozzle plate.; “Clean the print cartridges” on page 85; Remove ink from your skin and clothing; Surface; set the ink into the fabric.
6. Clean the face and edges around the ink nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 7. Hold the print cartridge with the HP logo on top, and insert the print cartridge backinto the slo...
Page 90 - 2 Shop for ink supplies; Shop
12 Shop for ink supplies For a list of print cartridge numbers, see the printed documentation that came with theHP All-in-One. You can also use the software that came with the HP All-in-One to findout the reorder number for all the print cartridges. You can order print cartridges onlinefrom the HP W...
Page 91 - op for ink supplies
Chapter 12 90 Shop for ink supplies S h op for ink supplies
Page 92 - 3 Troubleshooting; Troubleshooting tips; Communication problems over a USB connection; Trou
13 Troubleshooting This section contains the following topics: • Troubleshooting tips • Hardware setup troubleshooting • Software installation troubleshooting • Wireless setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting...
Page 93 - Look at the; “Uninstall and reinstall the software” on page 106; Information on print cartridges; ing
• Look at the On button located on the top of the HP All-in-One. If it is not lit, the HP All- in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in- One. • Check the USB cable. If you are...
Page 94 - Information on paper
• Do not reattach the protective tape once it has been removed from the print cartridge.Reattaching the plastic tape might damage the print cartridge. Place the print cartridgein the HP All-in-One immediately after removing the plastic tape. If this is not possible,store it in a print cartridge prot...
Page 95 - Clear paper jams; To clear a paper jam from the rear door; Gently pull the paper out of the rollers.; Start Copy Black; or; to continue the current job.; To clear a paper jam from the front door
• Do not combine different paper types and paper sizes in the input tray; the entire stackof paper in the input tray must be the same size and type. • Store printed photos under glass or in a storage book to prevent bleeding over timefrom high humidity. Use HP Premium Plus photo paper for maximum pe...
Page 96 - Troubleshoot print cartridges; To troubleshoot print cartridges
2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside thedevice. If you do not remove all the pieces of paper from the HP All-in-One, morepaper jams are ...
Page 102 - View the Readme file
9. Close the print cartridge door. If you installed a new print cartridge, the HP All-in-One prints a print cartridgealignment page. 10. When prompted, ensure plain white paper is loaded in the input tray, then press thebutton next to OK . NOTE: If you have colored paper loaded in the input tray whe...
Page 106 - To retry the usb connection; Verify that the USB cable and power cord are plugged in.; Retry; Do not attach the USB cable to a keyboard.; I received a message that an unknown error has occurred; The source of the error is unknown.
Solution: Check that the HP All-in-One is turned on, and then try the usb connection again. To retry the usb connection 1. Unplug the HP All-in-One power cord, and then plug it in again. 2. Verify that the USB cable and power cord are plugged in. 3. Click Retry to retry the connection. If this does ...
Page 107 - The registration screen does not appear; Uninstall and reinstall the software
The registration screen does not appear Cause: The registration screen did not launch automatically. Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start , pointing to Programs or All Programs , HP , Photosmart C4380 All-in-One series , and then c...
Page 108 - Missing HP Photosmart Software
4. Disconnect the HP All-in-One from your computer. 5. Restart your computer. NOTE: It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after youhave reinstalled the software. 6. Insert the HP All-in-One CD-RO...
Page 109 - Wireless setup troubleshooting; Weak signal; Broadcast SSID; option is turned off.
Solution: Turn the computer on. Cause: The HP All-in-One is not properly connected to the computer. Solution: Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other end of the...
Page 110 - “Connect to an integrated wireless WLAN 802.11 network” on page 18
Solution: Access the router's Embedded Web Server and turn on the Broadcast SSID option. See the user guide that came with your wireless router for information on how to access the Embedded Web Server and check the Broadcast SSID setting.For more information, see: “Connect to an integrated wireless ...
Page 111 - Cannot connect to network during setup; The equipment is not turned on.; Invalid WEP key during wireless setup; If you are using WEP security, you might have entered the WEP key
• If a cordless telephone, microwave, or other device that emits radio signalstransmitting at 2.4 GHz is nearby, move it farther away to reduce radiointerference. • If your computer or wireless router is near an external wall, move them away fromthe wall. Cannot connect to network during setup Cause...
Page 112 - Invalid passphrase during wireless setup; During the wireless setup process, you might have entered the WPA; The Printer Not Found screen appears during installation; from accessing your computer.
If you do not know the WEP key, see the documentation that came with your wirelessrouter for information on how to access the router's Embedded Web Server. You canfind the WEP key by logging onto the router's Embedded Web Server using acomputer on the wireless network. Invalid passphrase during wire...
Page 113 - Print quality troubleshooting; and; Ink is bleeding or smearing; The print cartridges need to be cleaned.
Print quality troubleshooting If you are having problems with print quality, try the solutions in this section and observethe following guidelines: • Replace refilled or empty cartridges with genuine HP print cartridges. • Check the device settings to make sure that the print mode and paper selectio...
Page 115 - print quality setting, such as; Best; “Information on paper” on page 93; Colors run into each other on the printout; “Change the print speed or quality” on page 44
Use OpenType or TrueType fonts to ensure that the HP All-in-One is able to printsmooth fonts. When selecting a font, look for the TrueType or OpenType icon. The printout has a horizontal band of distortion near the bottom of the page Cause: Your image has light blue, gray, or brown hues that print n...
Page 116 - Printouts have horizontal streaks or lines; “Load originals and load paper” on page 31
Solution: Load the paper with the print side down. For example, if you are loading glossy photo paper, load the paper with the glossy side down.For more information, see: “Load full-size paper” on page 35 Cause: You are using non-HP ink. Solution: HP recommends that you use genuine HP print cartridg...
Page 117 - Printouts are faded or have dull colors; The print cartridges need to be cleaned or might be out of ink.
If there is ink remaining in the print cartridges, but you are still noticing a problem,print a self-test report to determine if there is a problem with the print cartridges. If theself-test report shows a problem, clean the print cartridges. If the problem persists,you might need to replace the pri...
Page 118 - Printouts seem blurry or fuzzy; The print paper type setting is incorrect.
paper. If you are printing on other types of paper, such as labels or transparencies,check that you have selected the correct paper type in the HP Photosmart Software.For more information, see: “Set the paper type for printing” on page 43 Cause: Copying a poor-quality picture, such as a newspaper ph...
Page 119 - Printouts have vertical streaks; Printouts are slanted or skewed; Paper is not picked up from the input tray; “Load full-size paper” on page 35
Cause: You are printing on the wrong side of the paper. Solution: Load paper with the print side down. For example, if you are loading glossy photo paper, load the paper with the glossy side down. Printouts have vertical streaks Cause: The paper type is not suitable for the HP All-in-One. Solution: ...
Page 120 - Use this section to solve these printing problems:; Envelopes print incorrectly; A stack of envelopes is loaded incorrectly.; Borderless printing produces unexpected results
Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The HP All-in-One is not responding • The HP All-in-One prints meaningless characters • Nothing happens when I try to print • The pages in my doc...
Page 122 - “Communication problems over a USB connection” on page 91; The HP All-in-One prints meaningless characters
If the connections are secure, and nothing has printed several minutes after you senta print job to the HP All-in-One, check the status of the HP All-in-One. In theHP Photosmart Software, click Status . For more information, see: “Communication problems over a USB connection” on page 91 Cause: The H...
Page 124 - Status; The pages in my document came out in the wrong order; Print the document in reverse order. When the document finishes; The margins are not printing as expected; The margins are not set correctly in your software application.
If the connections are secure, and nothing has printed several minutes after you senta print job to the HP All-in-One, check the status of the HP All-in-One. In theHP Photosmart Software, click Status . For more information, see: “Communication problems over a USB connection” on page 91 Cause: The H...
Page 125 - To check your margin settings; Text or graphics are cut off at the edge of the page
Make sure the margin settings for the document do not exceed the printable area ofthe HP All-in-One. To check your margin settings 1. Preview your print job before sending it to the HP All-in-One. 2. Check the margins.The HP All-in-One uses the margins you have set in your software application,as lo...
Page 126 - Preview your print job before sending it to the HP All-in-One.; To preview the print layout; Load the correct paper size into the input tray.; Properties; The paper is loaded incorrectly.; A blank page came out while printing; One, the black print cartridge might be empty.
Solution: To check your margin settings 1. Preview your print job before sending it to the HP All-in-One. 2. Check the margins.The HP All-in-One uses the margins you have set in your software application,as long as they are greater than the minimum margins the HP All-in-One supports. 3. Cancel the p...
Page 128 - Ink is spraying the inside of the HP All-in-One when I print a photo; My memory card no longer works in my digital camera
Ink is spraying the inside of the HP All-in-One when I print a photo Cause: The borderless print settings require photo paper to be loaded in the input tray. You are using the wrong paper type. Solution: Make sure you load photo paper in the input tray before you print a borderless print job. Memory...
Page 131 - Memory card is not available; Wait until the other user has finished using the memory card.; The file name appears as meaningless text; display as arbitrary characters.; Other users on the network can access my memory card; Every user on the network can access the memory card.
Memory card is not available Cause: If this message appears on your display, it means that another user is accessing the memory card over the network. Other users who try to use the samememory card might see a read/write error message. The memory card might notappear, as expected, in a list of share...
Page 132 - Scan halts
Solution: Retry your task at a later time. Scan troubleshooting Use this section to solve these scan problems: • Scan halts • Scan fails • Scan fails because of insufficient computer memory • Scanned image is blank • Scanned image is incorrectly cropped • Scanned image has incorrect page layout • Sc...
Page 134 - “Clean the lid backing” on page 76
Solution: Turn off autocropping in the software to retain the page layout. Scanned image shows dotted lines instead of text Cause: If you use the Text image type to scan text that you plan to edit, the scanner might not recognize color text. The Text image type scans at 300 x 300 dpi, in black and w...
Page 135 - Copy troubleshooting; Nothing happens when I try to copy
See the documentation that came with Readiris, or whichever OCR software you use,for information on how to select the OCR language . The scan feature does not work Cause: The computer is turned off. Solution: Turn the computer on. Cause: The HP All-in-One is not properly connected to the computer th...
Page 136 - “Clear paper jams” on page 94; Parts of the original do not appear or are cut off; The original is placed incorrectly on the glass.
Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The HP All-in-One might be busy copying or printing. Solution: Check the On button. If it is blinking, the HP All-in-One is busy. Cause: The HP All-in-One does not recognize the paper type. Solu...
Page 137 - Resize to Fit is not working as expected; You are trying to increase the size of an original that is too small.; Solution: Resize to Fit; can only enlarge the original up to the maximum percentage
Solution: Load the original print side down on the right front corner of the glass as shown below. Resize to Fit is not working as expected Cause: You are trying to increase the size of an original that is too small. Solution: Resize to Fit can only enlarge the original up to the maximum percentage ...
Page 138 - The image is cropped when I make a borderless copy; The HP All-in-One cropped some of the image around the margins of the; Resize to Fit; Resize; “Resize an original to fit onto letter or A4 paper” on page 73
Solution: Load the original print side down on the right front corner of the glass as shown below. To copy a photo, position the photo on the glass so that the long edgeof the photo is along the front edge of the glass. Cause: Debris might be stuck on the glass or on the back of the document lid. Th...
Page 139 - The printout is blank; A borderless copy has white space around the edges; You are trying to make a borderless copy of a very small original.
The printout is blank Cause: The original is placed incorrectly on the glass. Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The print cartridges need to be cleaned or might be out of ink. Solution: Check the estimated ink levels remaining i...
Page 140 - Use photo paper to make borderless copies.; Device messages; The following is a list of device-related error messages:; Carriage blocked; The print carriage is blocked.; The print carriage is blocked.
Solution: Use photo paper to make borderless copies. Errors If the HP All-in-One has an error, the lights on the device might flash, or an error messagemight appear on the display of the HP All-in-One or your computer screen.This section contains the following topics: • Device messages • File messag...
Page 142 - File messages
For more information, see: “Clear paper jams” on page 94 Cause: The print carriage is blocked. Solution: Turn the HP All-in-One off and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage(including any packing materials), and then ...
Page 143 - Error reading or writing the file; Check to see if you have the right folder and file name.; Unreadable files. NN files could not be read; Photos not found; Some of the files on the inserted memory card are damaged.; File not found; Close some applications and try the task again.; File format not supported
• Supported file types for the HP All-in-One • File corrupted Error reading or writing the file Cause: The HP All-in-One software could not open or save the file. Solution: Check to see if you have the right folder and file name. Unreadable files. NN files could not be read Cause: Some of the files ...
Page 144 - “Supported file types for the HP All-in-One” on page 143; Invalid file name; General user messages; Cannot crop
Solution: Open the file in another application, and save it in a format that the HP Photosmart software recognizes.For more information, see: “Supported file types for the HP All-in-One” on page 143 Invalid file name Cause: The file name you entered is invalid. Solution: Make sure that you are not u...
Page 146 - Out of disk space
For more information, see: “Communication problems over a USB connection” on page 91 Out of disk space Cause: There is not enough available memory on your computer to perform the task. Solution: Close some applications and try the task again. Card access error Cause: There are two or more memory car...
Page 147 - Paper messages
After the memory card has been inserted properly, the Photo light will blink for a fewseconds, and then remain lit. Card is not fully inserted Cause: The card is not fully inserted. Solution: Make sure you fully insert the memory card into the appropriate slot on the HP All-in-One.If the memory card...
Page 148 - Paper upside down
• Paper mismatch • Wrong paper width Paper upside down Cause: Paper in the input tray is upside down. Solution: Load paper in the input tray print side down. Paper orientation error Cause: Paper in the input tray is in landscape orientation. Solution: Insert paper into the input tray with the short ...
Page 149 - Paper jam, misfeed or blocked carriage; Paper mismatch; Wrong paper width; “Set the paper type for printing” on page 43
Paper jam, misfeed or blocked carriage Cause: Paper has jammed the HP All-in-One. Solution: Clear the jam. For more information, see: “Clear paper jams” on page 94 Cause: The print carriage is blocked. Solution: Turn the HP All-in-One off and open the print cartridge door to access the print carriag...
Page 150 - Power and connection messages; Communication test failed; button located on the top of the HP All-in-One. If it is not; button to turn on the
Power and connection messages The following is a list of power- and connection-related error messages: • HP All-in-One not found • Communication test failed • Improper shutdown • Two-way communication lost HP All-in-One not found Cause: This error applies only to USB-connected devices. The USB cable...
Page 151 - Improper shutdown
Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected tothe HP All-in-One and the computer, as shown below. For more information, see: “Communication problems over a USB connection” on page 91 Improper ...
Page 152 - If the HP All-in-One is not properly connected to the computer,; Print cartridge messages; The following is a list of print cartridge error messages:; Ink low; need to be replaced soon.; Need alignment or alignment failed; The incorrect type of paper is loaded in the input tray.
Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected tothe HP All-in-One and the computer, as shown below. For more information, see: “Communication problems over a USB connection” on page 91 Print car...
Page 153 - support; Contact HP; for; inserted and locked in place.
Solution: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into theinput tray, and then try the alignment again. If the alignment fails again, you mighthave a defective sensor or print cartridge.To...
Page 154 - Print cartridge damaged or missing; “Troubleshoot print cartridges”
Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: You installed new print cartridges which might need alignment. Solution: You m...
Page 155 - for information on calling for technical support.
covering the ink nozzles, carefully remove the tape from the print cartridges. Do nottouch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: One or both of the print cartridg...
Page 157 - Print cartridge is not intended for use in this device
Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Print cartridge is not compatible Cause: The indicated print cartridge(s) are not com...
Page 160 - 4 HP warranty and support; Warranty; If you have a problem, follow these steps:; HP w
14 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One.This section contains the following topics: • Warranty • Print cartridge warranty information • Support process • Before you call HP support • HP support by phone • Additional warranty options • HP Q...
Page 161 - Before you call HP support; If you need to contact HP support, do the following before you call:; HP support by phone
• Valuable HP All-in-One and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when youregister the HP All-in-One 3. Call HP support. Support options and availability vary by device, country/region, and language. Before yo...
Page 162 - After the phone support period; Additional warranty options
Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (includingMexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support . Standard phone company charges apply. Placing a call Call HP ...
Page 163 - Call HP Korea customer support
HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see “Pack the HP All-in-One” on page 163 . Call HP Korea customer support Chapter 14 162 HP warranty and support HP w arran ty and s uppo rt
Page 166 - 5 Technical information; Specifications; System requirements; Acoustic information; Environmental product stewardship program; Tec
15 Technical information The technical specifications and international regulatory information for the HP All-in-One areprovided in this section.For additional specifications, see the printed documentation that came with the HP All-in-One.This section contains the following topics: • Specifications ...
Page 167 - Tech
This section contains the following topics: • Paper use • Plastics • Material safety data sheets • Recycling program • HP inkjet supplies recycling program • Energy consumption • Disposal of Waste Equipment by Users in Private Households in the European Union Paper use This product is suited for the...
Page 169 - Regulatory model identification number; FCC statement; Reorient the receiving antenna.
This section contains the following topics: • Regulatory model identification number • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about power cord • Geräuschemission Regulatory model identification number For regulator...
Page 170 - Geräuschemission; LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19; Regulatory wireless statements; Wireless: Exposure to radio frequency radiation; Exposure to radio frequency radiation; Caution; The radiated output power of this device is far below the FCC radio
Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about power cord Geräuschemission Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Regulatory wireless statements This section contains the following regulato...
Page 171 - Wireless: Notice to users in Brazil; Aviso aos usuários no Brasil; Wireless: Notice to users in Canada
Wireless: Notice to users in Brazil Aviso aos usuários no Brasil Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário. (Res.ANATEL 28...
Page 172 - European Union Regulatory Notice; Italy; Wireless: Notice to users in Taiwan
European Union Regulatory Notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • Low Voltage Directive 73/23/EEC • EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provid...
Page 173 - DECLARATION OF CONFORMITY
Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. Itidentifies the product, manufacturer’s name and address, and applicable specifications recognizedin the European community. HP Photosmart C4380 All-in-One...
Page 174 - Index; See; Inde
Index Symbols/Numerics 10 x 15 cm photo paper load 36specifications 165 2 pages on 1, print 544 pages on 1, print 544 x 6 inch (10 x 15 cm) borderless photos print 48 4 x 6 inch photo paper, load 36802.11 wireless, configuration page 25 A A4 paper, load 35access point connection 17access point HW ad...