Fujitsu F9600 F9600c - Manual

iii TABLE OF CONTENTS (Cont’d) Title Page Speed Calling ..................................................................................... 71Three-Way Conference - Extension ................................................... 73Three-Way Conference - Outside Party ...................................

INTRODUCTION 1 INTRODUCTION The F9600  / F9600 c Single Line Telephone User Guide provides instructions for operating your single line telephone. Please take the time to look through this guide in order to become familiar with the contents and organization. The following sections are included: • Ge...

GENE RAL INFORMA T ION 3 GENERAL INFORMATION FEATURE USAGE A Flash is required in order to use many of the F9600/F9600 c features. Firmly press and release the hookswitch to Flash . The timing defaults for holding down the hookswitch (the button that is pressed when the handset is placed on the hand...

5 Call Warning Tone Call warning tone is two brief bursts of tone indicating that the most expensive route has been chosen for your outgoing call. Do Not Disturb Tone Do not disturb tone is a continuous beep to indicate that the called party has registered Do Not Disturb at their extension. Override...

6 CLASS OF SERVICE (COS) There are references to your extension's Classof Service (COS) throughout this guide. Class of service allows or denies you access to various features within the F9600/F9600 c system. RESTRICTION MODE (RSM) Extensions that are permitted access to outside lines may or may not...

FEAT URE OPERATION 7 FEATURE OPERATION ACCOUNT CODE The Account Code feature lets you bill incoming and outgoing calls to a specific account. Multiple account codes can be entered for a call that is tied to multiple accounts. To register an Account Code call: Action Results 1. Dial the code _____ fo...

8 ACCOUNT CODE - FORCED Your class of service (COS) may require you to dial an account code to place outgoing calls. An outside line code is required before you begin dialing your outside number. To register the Account Code-Forced feature: Action Results 1. Dial the code _____ for an You hear recal...

9 ANNOYANCE CALL ALARM The Annoyance Call Alarm feature lets you notify the System Administrator when a troublesome call occurs. A call report prints with the following information: • Date. • Time. • Your extension number. • Caller's extension or incoming telephone line identification number. To act...

10 ANNOYANCE CALL HOLD The Annoyance Call Hold feature lets you put an annoying caller on hold. This type of hold disables the calling extension by holding the call in the system for as long as you remain on the line. To place a call in Annoyance Call Hold: Action Results 1. Remain on the line. 2. P...

11 ATTENDANT RECALL The Attendant Recall feature lets you transfer a call back to the attendant. This is useful when a call has been misdirected and needs attendant assistance in order to be rerouted. To transfer a call back to the attendant: Action Results 1. Ask the connected party to wait. 2. Pre...

12 AUTHORIZATION CODE The Authorization Code feature lets you override possible calling restrictions at an extension and apply the calling privileges defined by your personal authorization code. The feature applies to only one call at a time. The procedure must be repeated for each successive call. ...

13 AUTOMATIC ALTERNATE ROUTING (AAR) The AAR feature provides automatic selection of the least expensive outgoing line available. The selection is based on the outside number dialed. AAR provides alternate routing of private network (on-net) calls over a preprogrammed route pattern. To place a netwo...

14 AUTOMATIC ROUTE SELECTION (ARS) The ARS feature is used to place an outgoing call over the least expensive route available using the outside lines. To place an ARS call: Action Results 1. Lift handset. You hear internal dial tone. 2. Dial the ARS code _____ . You hear external dial tone. 3. Dial ...

15 AUTOMATIC ROUTE SELECTION - MANUAL ADVANCE The ARS Manual Advance feature lets you use another outside line without redialing the entire number. This feature is useful if you connect to a bad outside line or receive a recorded announcement that the call cannot be completed. To get another outside...

16 BAD LINE REPORTING The Bad Line Reporting feature lets you report a bad line to system maintenance. System maintenance prints a bad line report that includes the following fault logging information: • Date. • Time. • Caller's extension or incoming line identification number. To report a bad line:...

17 CALL FORWARD - ALL CALLS The Call Forward - All Calls feature lets you forward all calls to another extension, an outside destination, or to the attendant console. To forward all incoming calls to another extension: Action Results 1. Lift handset. You hear dial tone. 2. Dial the call forward - al...

18 CALL FORWARD - BUSY/NO ANSWER The Call Forward - Busy/No Answer feature lets you automatically forward your calls to another extension or outside destination when your line is busy or you do not answer your phone within a preprogrammed time. To forward all calls to another extension if your line ...

19 CALL FORWARD - FOLLOW ME The Call Forward - Follow Me feature lets you register the Call Forward - All Calls feature to your extension from another telephone so that you can receive your calls at this extension. Each time this feature is registered, the previous call forward registration is autom...

20 Call Forward - Follow Me (Cont'd) Action Results 1. Lift handset at your extension. You hear dial tone. 2. Dial the call forward - all calls You hear service tone. cancellation code _____ . 3. Hang up.

21 CALL FORWARD - NO ANSWER The Call Forward - No Answer feature lets you forward all calls to another extension or outside destination if you do not answer your telephone within a certain time. To forward all calls to another extension if you do not answer within a certain time period: Action Resul...

22 CALL FORWARD PASSWORD This service protects the user from having the Call Forward feature misused. A password must be defined by a technician via an M&A command before this procedure is used. To forward incoming calls to another extension using Call Forward All Calls, Busy/No Answer, or No An...

23 CALL FORWARD PASSWORD - FOLLOW ME Using a password with the Call Forward - Follow Me feature prevents this feature from being misused. A password must be defined by a technician via an M&A command before this procedure is used. To register Call Forward - Follow me from another extension: Acti...

24 Call Forward Password - Follow Me (Cont'd) Action Results 3. Enter your extension You hear service tone. password. If the password is not authorized, you hear reorder tone. 4. Hang up. To cancel Call Forward - Follow Me at your extension: Action Results 1. Lift handset. You hear dial tone. 2. Dia...

25 CALL HOLD The Call Hold feature is used to put a telephone call on hold. The extension is then free to handle other calls. The call on hold can be picked up from another extension. When a call is on hold for longer than the predefined period, it calls back to the extension where the call was plac...

26 CALL PARK/RETRIEVAL The Call Park/Retrieval feature lets you place a call in a specific parking position so that additional calls can be made or received at your extension. You can park as many calls as you want, but only one call may be parked per position number. You can pick up the call from y...

27 Call Park/Retrieval (Cont'd) NOTES 1. You can park the call for a predetermined time (normally three minutes) before your extension is called back. If your extension is busy at the time it is called back, the call is either routed to the attendant (day mode operation), the call remains parked unt...

29 CALL PICK-UP DIRECTED The Call Pick-Up - Directed feature lets you answer a call for any ringing extension. To answer any ringing extension: Action Results 1. Lift handset. You hear dial tone. 2. Dial the call pick-up directed code _____ . 3. Dial the ringing extension's You are connected with th...

31 CALL TRANSFER (To Another Extension) The Call Transfer (to another extension) feature lets you pass a call to another extension. To transfer a call to another extension: Action Results 1. Ask the connected party to wait. 2. Press Flash . You hear recall dial tone.The connected party is automatica...

33 CALL WAITING - ANSWER/ALTERNATE/TRANSFER The Call Waiting feature lets you know that a call is waiting while you are on a call. You hear a one burst (call waiting) tone to indicate that a third party (the call waiting) has camped-on to your line. The feature lets you do one of the following: • Co...

37 Camp-On (Cont'd) To cancel a registered camp-on: Action Results 1. Lift handset. You hear dial tone. 2. Dial the camp-on You hear service tone. cancellation code _____ . 3. Hang up. NOTES 1. When you are camped-on to an extension, your extension receives the camp-on callback ring once the called ...

38 CODE CALL The Code Call feature lets you notify a party of a call using a bell or chime. The signal repeats as long as you remain on the line or until the paged person answers. This feature also lets the paged person answer the code call from any extension. To place a Code Call: Action Results 1....

39 DATA SECURE - SELECTIVE The Data Secure - Selective feature prevents interruptions by call processing tones, busy overrides, and break-ins during a telephone connection. This feature can be used during a conversation but has more use in the data transmission mode where it is used to prevent the c...

40 DAY/NIGHT CHANGE The Day/Night Change feature is used to change the Day/Night mode access from an extension. This feature can be used only when there is no Attendant Console in the system tenant. To change the mode to Night mode: Action Results 1. Lift handset. You hear dial tone. 2. Dial the nig...

41 DICTATION MACHINE ACCESS The Dictation Machine Access feature lets you access dictation equipment. Your dialpad is used to: • Activate recording. • Playback. • Rewind. • Use other dictation machine features after you connect with the machine. To access a Dictation Machine: Action Results 1. Lift ...

43 DO NOT DISTURB (DND) - ADVISORY MESSAGE The Do Not Disturb - Advisory Message feature registers an advisory message to a caller's display telephone. The default message is 00 DO NOT DISTURB if no other message selection is made. Callers without a display telephone hear DND tone only. To register ...

44 Do Not Disturb (DND) - Advisory Message (Cont'd) To change an advisory message: Action Results 1. Lift handset. You hear dial tone. 2. Dial the DND registration You hear recall dial tone. code _____ . 3. Dial the new advisory You hear service dial tone. message number. 4. Hang up. To cancel a reg...

45 DO NOT DISTURB (DND) - FROM ANOTHER EXTENSION The Do Not Disturb from Another Extension feature registers DND to a specific extension number from another extension. To register Do Not Disturb from another extension: Action Results 1. Lift handset. You hear dial tone. 2. Dial the DND from another ...

46 DO NOT DISTURB (DND) OVERRIDE The Do Not Disturb Override feature allows you to ring through to an extension which has registered DND. You hear reorder tone if this feature is not available to your extension's class of service. To register a DND Override: Action Results 1. Dial a registered DND Y...

47 DO NOT DISTURB (DND) SELECTIVE EXEMPTION The Do Not Disturb - Selective Exemption feature lets you exempt selected extensions from your extension's registered DND. These extensions can call you if you register Do Not Disturb. You can register as many as ten exempted stations, even before register...

50 EMERGENCY CALL TO ATTENDANT The Emergency Call to Attendant feature allows the user to make an emergency call, which is treated with a higher priority than most other types of calls. To place an emergency call to the attendant: Action Results 1. Lift handset. You hear dial tone. 2. Dial the emerg...

51 PLACING A CALL The Placing a Call feature lets you call an attendant console, an inside extension, or an outside number. To place a call to an attendant console: Action Results 1. Lift handset. You hear dial tone. 2. Press 0 . OR Dial the specific attendant accesscode and attendant number. 3. Rem...

52 EXECUTIVE BUSY OVERRIDE The Executive Busy Override feature lets a preprogrammed extension interrupt a busy line in order to speak to both parties. Action Results 1. Listen for distinctive busy tone and remain on the line. 2. Press Flash . You hear recall dial tone. 3. Dial the executive busy You...

53 EXECUTIVE CAMP-ON The Executive Camp-On feature gives you increased transfer capability. If you try to transfer a call to a busy extension, you can camp the call onto the busy extension and hang up. When the extension is available, the camped-on call automatically rings the extension. To register...

54 GROUP PAGING THROUGH DT SPEAKERS The Group Paging Through DT Speakers feature enables a single line telephone user to page another user within a paging group through the speaker on a DT. To page a party: FEATURE CODE Action Results 1. Lift the handset. You hear dial tone. 2. Dial the group paging...

55 HOOKFLASH SIGNAL TO TRUNK The Hookflash Signal to Trunk feature allows the user to send a hookflash signal to an outside CO line during a conversation. To register a hookflash signal: Action Results 1. Ask the caller to wait. 2. Press Flash . You hear recall dial tone. 3. Dial the hookflash signa...

56 ISDN CALLING NUMBER PRIVACY The ISDN Calling Number Privacy feature allows you to select whether sending your DID number (CLID) to the destination user via PRI CO is allowed or restricted. To allow your DID number to be sent to the destination: Action Results 1. Lift the handset. You hear dial to...

57 ISDN Calling Number Privacy (Cont’d) To restrict your DID number from being sent to the destination: Action Results 1. Lift the handset. You hear dial tone. 2. Dial the calling number You hear dial tone. restriction code ________. 3. Dial the code ________ for a PRI You hear dial tone. CO line. 4...

58 LAST NUMBER REDIAL The Last Number Redial feature lets your extension automatically redial the last number you called. For example, if you get a busy tone or no answer when you place a call (extension or outside line), this feature allows you to keep trying the call until you get an answer. To au...

59 MEET-ME CONFERENCE The Meet-Me Conference feature lets you schedule in advance up to eight extensions for a dial-up conference call. The parties must be notified of the intended date, time, and specific conference code. To establish the conference call at the agreed date and time: Action Results ...

61 MESSAGE WAITING - TIME STAMPED CALLBACK (TSCB) The Time Stamped Callback Message Waiting feature registers the time, date, and extension number of the caller. It is called Blind Callback on a single line telephone (SLT) because the time, date, and extension number cannot display. You hear an audi...

62 Message Waiting - Time StampedCallback (TSCB) (Cont'd) To cancel a registered TSCB waiting message: Action Results 1. Lift handset. You hear dial tone. 2. Dial the message waiting You hear service tone. cancellation code _____ . 3. Dial the registered extension You hear service tone. number. 4. H...

63 MESSAGE WAITING - CANNED/ SEMI-FREE TEXT The Message Waiting - Canned/Semi-Free Text feature is used to send this type of message to a display telephone. These types of messages cannot be received on your SLT. Canned messages are preprogrammed by the system. Your extension cannot modify this type...

64 Message Waiting - Canned/Semi-Free Text (Cont'd) To cancel a registered Canned/Semi-Free Text Message Waiting: Action Results 1. Lift handset. You hear dial tone. 2. Dial the message waiting You hear service tone. cancellation code _____ and the registered extensionnumber. 3. Hang up. NOTES 1. If...

65 PAGING The Paging feature lets you page a party within the paging system range and wait on the line for the person to answer the page (meet-me paging). Your class of service determines your extension's paging zone capabilities. You can have the following: • All system zones. • All tenant zones. •...

66 Paging (Cont'd) To page using an individual zone: Action Results 1. Lift handset. You hear dial tone. 2. Dial the paging - individual You hear service tone. zone code _____ and a zone number. 3. Announce your message after service tone ends. 4. Hang up gently. To page using paging meet-me: Action...

67 Paging (Cont'd) To answer a page: Action Results 1. Lift handset at any You hear dial tone. extension. 2. Dial the paging answer You are connected to the code _____ and the zone paging party. number.

68 REMOTE SYSTEM ACCESS (RSA) The Remote System Access feature provides direct access to certain F9600/F9600 c features from a remote location. This lets you make a call from outside of the system using cost-saving, long distance calling and other conveniences provided by the F9600/F9600 c . The fea...

69 SILENT MONITOR The Silent Monitor feature allows you to monitor other extensions during conversations. This feature, however, is restricted to all users except those stations that are permitted by Class of Service. To monitor other calls: Action Results 1. Lift handset. You hear dial tone. 2. Dia...

70 SILENT MONITOR BY ACD GROUP The Silent Monitor by ACD Group feature allows you to monitor other agents in an ACD group during conversations. To monitor other calls in an ACD group: Action Results 1. Lift handset. You hear dial tone. 2. Dial the silent monitor by You hear dial tone. ACD group regi...

71 SPEED CALLING The Speed Calling feature lets you call a person without entering the whole number. There are three types: • System: Preprogrammed into the system's data base; cannot be registered from an individual extension. • Group: Registered by members of a preprogrammed speed calling group. •...

73 THREE-WAY CONFERENCE - EXTENSION The Three-Way Conference - Extension feature lets you add a third extension to an existing two-way conversation. To add another extension for a Three-Way Conference call: Action Results 1. Ask the connected party to wait. 2. Press Flash . You hear recall dial tone...

75 UNIVERSAL NIGHT ANSWER The Universal Night Answer feature is used to answer calls when the system is without an attendant and is in the night mode. A night bell or some other type of audible device sounds when a call comes in on an outside line. To answer a call when the night answer alarm sounds...

76 UNIVERSAL REGISTRATION/CANCELLATION The Universal Registration/Cancellation feature lets an extension register and cancel certain features for other extensions. The following chart lists the affected features and their service identification codes: To assign Universal Registration to a specific e...

79 VOICE MESSAGE The Voice Message feature integrates with voice mail systems. This feature lets you leave or listen to a recorded voice message. Your extension's message waiting lamp (if available) or the audible message waiting tone indicates that your extension has a voice message registered. To ...

80 WHISPER CALL ANNOUNCE The Whisper Call Announce feature allows an agent to hear the announcement when an ACD call is terminated to the agent. To receive a Whisper Call Announcement: Action Results 1. Lift the handset to answer You hear the announcement. the call. Then, you connect to thecalling p...

81 Table 1. Feature Codes LEGEND : DN: Directory Number IDC: ID Code EC: Entry Code PN: Position Number EXT: Extension Number ZN: Zone Number FEATURE FEATURE CODE Record your system's customized feature codes in the spaces provided on this table. Account Code Registration FLASH + Attendant AccessAtt...

82 Table 1. Feature Codes (Cont'd) LEGEND : DN: Directory Number IDC: ID Code EC: Entry Code PN: Position Number EXT: Extension Number SGN: Subgroup Number ZN: Zone Number FEATURE FEATURE CODE Camp-On FLASH + Camp-On (cancellation)Code Call +ZN+IDC Code Call - Meet-Me +ZN Data Secure - SelectiveDay ...

83 Table 1. Feature Codes (Cont'd) LEGEND : DN: Directory Number IDC: ID Code EC: Entry Code PN: Position Number EXT: Extension Number ZN: Zone Number FEATURE FEATURE CODE Message Waiting (cancellation)Message Waiting RetrievalNight AnswerNight ModePaging (System - All Zones)Paging (Tenant - All Zon...

84 Table 2. Ringing Patterns NOTE: Intercom Call ringing patterns are determined by software command. ON/OFF INTERVAL DATA CALL CAMP ON CALLBACK AND FORWARDED CALL INCOMING CALL STATION TO STATION CALL TONE TYPE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 (IN SECONDS) 1/4 SECOND ON, 1/4 SECOND OFF 1 SECOND ON,...

85 CUSTOMIZED LISTINGS Paging Zone List Code Call Zone List ZONE PAGING AREA ZONE CODE CALL AREA