Page 2 - Team; PoS; Installation and Maintenance
Team PoS 3000 ® Installation and Maintenance Manual
Page 4 - Regulatory Information; EMC; Radio Frequency Interference Requirements – Canada; Radio Frequency Interference Requirements – Europe; Safety; Lead Acid Battery
Preface TeamPoS 3000 XL and XL 2 vii Issue 3 D90000145 Regulatory Information EMC Radio Frequency Interference Requirements – U.S.A. This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to prov...
Page 5 - Recycling; The LCD’s used with this product may contain a backlight that; Hg
TeamPoS 3000 XL and XL 2 Preface D90000145 Issue 3 viii Recycling WARNING: The LCD’s used with this product may contain a backlight that contains mercury. Please dispose of according to local, state, or federal laws. Hg LAMP(S) INS IDE T HIS PRODUCT CONTAIN MERCURY AND MUST BE RECYCLED OR DISPOSED O...
Page 6 - Table of Contents
Preface TeamPoS 3000 XL and XL 2 ix Issue 3 D90000145 Table of Contents Preface ................................................................................................................... v Regulatory ..............................................................................................
Page 11 - Overview; industry standard platform the
TeamPoS 3000 XL and XL 2 Overview D900000145 Issue 3 1-1 Chapter 1. Overview This manual is provided to illustrate how to install and maintain the TeamPoS 3000 XL and XL 2 and describes in detail the procedures required for field installation and maintenance, including site preparation, equipment in...
Page 12 - TeamPoS 3000 Control Unit Flow Diagram (XL Motherboard only)
TeamPoS 3000 XL and XL 2 Overview D900000145 Issue 3 1-2 1.1. TeamPoS 3000 Control Unit Flow Diagram (XL Motherboard only)
Page 13 - TeamPoS 3000 XL2 Control Unit Flow Diagram (XL
TeamPoS 3000 XL and XL 2 Overview D900000145 Issue 3 1-3 1.2. TeamPoS 3000 XL2 Control Unit Flow Diagram (XL 2 Motherboard only) USB (STD) operator panel XL Motherboard CPU: Celeron M Memory: 256 MB to 2GB DDR Lithium Battery: Pentium M soldered on the board Mini-PCI Slot 2.5" SATA HDD 2.5" ...
Page 14 - Front Panel LED's and Switches; The following graphic and table show the
TeamPoS 3000 XL and XL 2 Overview D900000145 Issue 3 1-4 1.3. Front Panel LED's and Switches The following graphic and table show the TeamPoS 3000 unit LED's and switches: SD USB 1 Power SwitchOn/Off button located behinddrop down window. * Shown here-Drop downwindow in up position. USB 2 Power LED ...
Page 15 - TeamPoS 3000 Front Panel Switch and LCD Matrix; Symbols; Caution
TeamPoS 3000 XL and XL 2 Overview D900000145 Issue 3 1-5 1.3.1. TeamPoS 3000 Front Panel Switch and LCD Matrix Symbols Name Switch/LED Mounting Position LED Color Remark Power Switch Under drop down window in front panel -- Depending on the BIOS setup, the power switch can be instant off or delayed ...
Page 16 - Intelligent PIN Configuration Guidelines
TeamPoS 3000 XL and XL 2 Overview D900000145 Issue 3 1-6 1.4. Intelligent PIN's (Product Identification Numbers) TeamPoS 3000 Controller Intelligent PIN Configuration Guidelines 5 th Digit Interface Options 0: No I/O Card1: 3, 12V USB Ports3: Combo Board + Com Board **4: Combo I/O Board 8 th Digit I...
Page 18 - Chapter 2 Environmental Specifications
TeamPoS 3000 XL and XL 2 Environmental Specifications D900000145 Issue 3 2-1 Chapter 2 Environmental Specifications The figure below shows a typical integrated configuration for the TeamPoS 3000 XL 2 (black without cash drawer). Depending on the store environment, the configur ation and components m...
Page 19 - Environmental Specifications for both XL and XL; Specifications
TeamPoS 3000 XL and XL 2 Environmental Specifications D900000145 Issue 3 2-2 2.1 Environmental Specifications for both XL and XL 2 Specifications Unit TP3000 XL & XL DT50III 2 With Covers CT10 Print er Compact Standard External dimensions mm (inches) Width 348 (13 6/8”) 450 (17 ¾”) 190 (7 3/8”) ...
Page 22 - Chapter 3 - DIMENSIONS; Note: All dimensions are expressed as mm and inches.; Standard TeamPoS 3000 XL and XL; on top of; 2” LCD Stacked
TeamPoS 3000 XL and XL 2 Dimensions D900000145 Issue 3 3-1 Chapter 3 - DIMENSIONS This section shows the dimensions of the TeamPoS 3000 XL and XL 2 control units and peripherals. For 3 rd party peripherals not shown, refer to the appropriate 3 rd party manufacture documentation. Note: All dimensions...
Page 24 - Control Units
TeamPoS 3000 XL and XL 2 Dimensions D900000145 Issue 3 3-3 Dimensions shown above indicate the smallest space requirement to accommodate the pr inter overhang, the LCD overhang and the keyboard overhang.. The largest space required to accommodate the widest spread of the monitor arms and the greates...
Page 25 - Keyboards
TeamPoS 3000 XL and XL 2 Dimensions D900000145 Issue 3 3-4 3.3 Keyboards 3.3.1 Model 133 UQ Keyboard Dimensions (PIN #s 90000829 white, 900001519 black) 3.3.2 Model 133 AU Keyboard Dimensions (PIN #’s 11001689 white, 11001699 black) 450 17 ¾” 202 7 7/8” 43 1 6/8” Height at the rear 450 (17 ¾”) 202 7...
Page 26 - Cash Drawers; Standard Cash Drawer
TeamPoS 3000 XL and XL 2 Dimensions D900000145 Issue 3 3-5 3.3.3 Model 92U Keyboard Dimension (PIN # 90000630) 3 . 4 Cash Drawers 3.4.1 Model TP15 Cash Drawer - Standard (11001467 white w/o lock, 11000153 white w/lock, 11001468 black w/o lock, 11000154 black w/lock) Standard Cash Drawer 140 5 ½” 140...
Page 29 - Displays; controller. The D22
TeamPoS 3000 XL and XL 2 Dimensions D900000145 Issue 3 3-8 3.5 Displays 3.5.1 Model D22 LCD and Model D25 LCD Displays Two LCD’s are offered for use with the TeamPoS 3000 XL and XL 2 controller. The D22 LCD is a 12.1” LCD and the Model D25 LCD is a 15” LCD. Both LCD’s support both analog and digital...
Page 37 - Printers
TeamPoS 3000 XL and XL 2 Dimensions D900000145 Issue 3 3-16 3.6 Printers Two printers are available for the TeamPoS 3000 XL and XL2: the DT50I II and the CT10. Their dimensions are show in the figures that follow. 3.6.1 Model DT50III Printer (PIN #’s 11000187-white, 11000197-black) 3.6.2 Model CT10 ...
Page 39 - Chapter 4 SITE PREPARATION; Inspecting the Shipment; If components are missing, contact your Help Desk for
TeamPoS 3000 XL and XL 2 Site Preparation D900000145 Issue 3 4-1 Chapter 4 SITE PREPARATION This chapter defines the following pre-installation details for the TeamPoS 3000: • Shipment inspection and return • Anti-static protection • Electrical supply requirements • Mains power cables • Warning labe...
Page 41 - Preparing for Installation:; Before installing equipment, perform the following steps:; Determining Power Requirements; To prevent data loss, do not plug other equipment that can
TeamPoS 3000 XL and XL 2 Site Preparation D900000145 Issue 3 4-3 4.5 Preparing for Installation: Before installing equipment, perform the following steps: • Move all terminal components, accessories, and cables to the locations specified in your local site plan. • Position the cables according to th...
Page 42 - General Requirements; The following are general electrical supply requirements:
TeamPoS 3000 XL and XL 2 Site Preparation D900000145 Issue 3 4-4 4.7 General Requirements 1. The safety standards for Information Technology Equipment are only valid if the building installation conforms to the National Electrical Code for the country where the equipment is being installed. 2. For e...
Page 44 - Installation with Other Equipment
TeamPoS 3000 XL and XL 2 Site Preparation D900000145 Issue 3 4-6 4.8 Installation with Other Equipment In most cases, dedicated AC mains circuits are not required for the TeamPoS 3000XL and XL 2 terminals. In rare instances, other electrical equipment sharing power with the terminal may cause advers...
Page 46 - Back View of control unit
TeamPoS 3000 XL and XL 2 Site Preparation D900000145 Issue 3 4-8 Back View of control unit Bottom of the TeamPoS Controller
Page 47 - CHAPTER 5 INSTALLATION; Confirm that the external power source is 100-240 VAC before; Panel Removal/Installation Process; Be sure to observe all ESD precautions and power off procedures.
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-1 CHAPTER 5 INSTALLATION Caution: Confirm that the external power source is 100-240 VAC before starting the operation. To prevent electric shock, confirm that the AC cable is removed from the AC outlet anytime the panels are removed. Be sure...
Page 50 - Removing the motherboard assembly
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-4 3. To reinstall the rear panel, insert the metal tabs into the sides of the chassis and slide the locking tabs down. 5.2 Removing the motherboard assembly Caution: Be sure to observe all ESD precautions and power off procedures. 1. Remove ...
Page 52 - Installing CPU and Heat Sink
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-6 5.3 Installing CPU and Heat Sink Caution: Be sure to observe all ESD precautions and power off procedures. The heat sink and CPU are installed on the motherboard (towards the front of the motherboard) just to the right of the memory. Both ...
Page 54 - Installing the Hard Disk Drives
TeamPoS 3000 XL and XL 2 Installation 5-8 Issue 3 D900000145 10. Reinstall the motherboard (See Section 5.2). 11. Reinstall the front panel and reconnect the power cable (See Section 5.1.1). 12. Reinstall the back panel (see Section 5.1.2). 5.4 Installing the Hard Disk Drives Caution: Be sure to obs...
Page 59 - stick in the top slot following the
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-13 7. If two memory sticks are being installed, insert the 2 nd stick in the top slot following the same procedure as for the first. XL 2 Motherboard w/o memory sticks XL 2 Motherboard w/1 memory ready to install XL 2 Motherboard with 1 stic...
Page 61 - Installing the CD/DVD Drive
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-15 5.7. Installing the CD/DVD Drive Caution: Be sure to observe all ESD precautions and power off procedures. The CD/DVD drive rides on top of the motherboard assembly and requires a narrow Phillips-head screwdriver to install. 1. Remove the...
Page 64 - Installing the Partial Backup Battery
TeamPoS 3000 XL and XL 2 Installation 5-18 Issue 3 D900000145 5.8. Installing the Partial Backup Battery Caution: Be sure to observe all ESD precautions and power off procedures. The partial backup battery is located on the front of the TeamPoS 3000XL and XL 2 on the left. 1. Remove the rear panel (...
Page 66 - Removing the Backplane Assembly
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-20 5.9. Removing the Backplane Assembly Caution: Be sure to observe all ESD precautions and power off procedures. 1. Remove the rear panel (See Section 5.1.2). 2. Disconnect the AC power cord from the controller. 3. Remove the front panel (S...
Page 72 - Powered USB I/O Board; Ports designated as Port C on the backplane (24V PUSB) and Port 3
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-26 5.11.2 Powered USB I/O Board Caution: Ports designated as Port C on the backplane (24V PUSB) and Port 3 on the Combo board (24V RS232) do not meet UL limited power source (LPS) requirements. These ports are limited to only allowing 24V Re...
Page 75 - Combo Board; Combo Board with XL
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-29 5.11.3 Combo Board Caution: Be sure to observe all ESD precautions and power off procedures. Combo Board with XL 2 Motherboard Combo Board and Com Board with XL Motherboard
Page 76 - Note; and Port C cannot provide 24V power to 2 printers simultaneously.
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-30 Caution: Ports designated as Port C on the backplane (24V PUSB) and Port 3 on the Combo board (24V RS232) do not meet UL limited power source (LPS) requirements. These ports are limited to only allowing 24V Retail POS RS232 or powered USB...
Page 79 - Combo Board with COM Board (XL Motherboard only)
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-33 5.11.4 Combo Board with COM Board (XL Motherboard only) (XL 2 Motherboard does not support the COM board) Caution: Ports designated as Port C on the backplane (24V PUSB) and Port 3 on the Combo board (24V RS232) do not meet UL limited pow...
Page 87 - Single Stacked LCD Stand
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-41 5.14.1. Single Stacked LCD Stand Single Stacked LCD Stand 1. Remove only the hinge cap and cable access cover from the stand; leave the top and bottom hinge cover in place. Some photos in this section show the top and bottom hinge cover a...
Page 90 - right
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-44 Typical VGA Cabling 10. Attach the stand to the back of the LCD with the screws provided. Make sure that the tabs on the bottom hinge cover fit into the notches in the back of the LCD. To assure proper alignment of the LCD, attach screws ...
Page 92 - Top Hinge
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-46 5.14.2 Single Dispersed LCD Stand 1. Remove only the hinge cap from the stand; leave the top and bottom hinge cover in place. Some photos in this section show the bottom hinge cover and top hinge cover removed in order to more clearly sho...
Page 95 - Mounting Bracket
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-49 6. Attach the cables to the connectors on the LCD. Connector labels are etched into the plastic casing of the LCD monitor. Typical VGA Cabling VGA (required) pUSB (required) Audio (optional) Mounting Bracket DVI VGA A to B USB for opt. MS...
Page 96 - Mounting
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-50 7. Attach the stand to the back of the LCD with the screws provided. VGA Configuration with Attached Stand Mounting Screws
Page 99 - Dual Stacked LCD Stand
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-53 5.14.3 Dual Stacked LCD Stand 1. Remove only the hinge caps and cable access cover from the stand; leave the top and bottom hinge covers in place. Some photos in this section show the bottom hinge cover and top hinge cover removed in orde...
Page 103 - No Touch Configuration; VGA
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-57 5.14.4 DVI15 LCD The DV15 LCD comes in two configur ations, touch and non touch. Integrated stand and speakers are standard in both configurations. A VGA cable for video is also included. If mounting the LCD on a VESA mounted check stand,...
Page 104 - Touch Configuration with A-B USB and Power Brick
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-58 Touch Configuration with A-B USB and Power Brick Unscrew these four screws for VESA mounting Remote Power Supply VGA Audio Separate A-B cable
Page 105 - DV15 ready for VESA mounting
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-59 DV15 ready for VESA mounting
Page 106 - Audio
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-60 Connecting/ Forming the Cables (1) Open the Back Cover - Press the side wall of the stand, and then remove the Back Cover. (2) Plug the audio, VGA, power, and USB(DV15-31 Touch Panel Model only) - Connect the cables to the controller as f...
Page 113 - Installing the VF60 in Stacked Stand
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-67 5.16. Installing the VF60 in Stacked Stand Parts required for assembly of the VF60 customer display in the stacked stand: • VF60 display (2x20) • LCD stacked stand • Adjustable pole • Cosmetic collar • Tilter unit • Powered USB cable (pUS...
Page 118 - Stacking Notches
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-72 5.17. Stacking the LCD Monitor The LCD stacked monitor stand has notches in the bottom that fit over the LCD brackets attached to the top of the controller. There are also latches in the bottom of the stand that provide additional securit...
Page 121 - Installing the Central Filler and Keyboard; Installing the Keyboard
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-75 5.18. Installing the Central Filler and Keyboard 5.18.1 Installing the Keyboard 1. Insert the keyboard cable into the USB connector on the bottom of the keyboard. Run the cable through the strain relief clip, and then out the back of the ...
Page 126 - Stacking the DT50 Series Printer
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-80 5.20. Stacking the Printers Both the DT50 Series and the CT-10 printers stack on the TeamPoS 3000 controller and are restrained from shifting by brackets attached to the controller. A filler is used to occupy the free space on a standard ...
Page 128 - Stacking the CT10 Printer
TeamPoS 3000 XL and XL 2 Installation D900000145 Issue 3 5-82 5.20.2. Stacking the CT10 Printer 1. Install Central Filler (See Section 5.17.2) 2. Install narrow Side Filler by placing it on the chassis with the front edge aligned with the Central Filler and ½” to the left of the Central Filler (faci...
Page 130 - Chapter 6 - General Operations; System Operations; The procedures in this chapter are intended for; store personnel; procedures in succeeding chapters are for; authorized service personnel only
TeamPoS 3000 XL and XL 2 General Operations D900000145 Issue 3 6-1 Chapter 6 - General Operations 6.1 System Operations This section contains general and periodic care and maintenance, and power ON and OFF procedures for the TeamPoS terminals. 6.1.1 General Care and Maintenance General cleaning of t...
Page 131 - Caution: With the exception of USB peripherals, never remove or; To avoid
TeamPoS 3000 XL and XL 2 General Operations D900000145 Issue 3 6-2 5. If the keyboard or LCD has the MSR option installed, pass a magnetic stripe reader cleaner through the magnetic stripe reader to remove dust particles from the reader. The cleaner is a card covered with cloth on one side. Pass the...
Page 134 - Chapter 7 - Maintenance; Periodic Maintenance; To avoid damage to the
TeamPoS 3000 XL and XL 2 Maintenance D900000145 Issue 3 7-1 Chapter 7 - Maintenance Caution: Confirm that the external power source is 100-240 VAC before starting the operation. To prevent electrical shock, confirm that the AC cable is removed from the AC outlet anytime the covers are removed. Be su...
Page 137 - Replacing the Motherboard
TeamPoS 3000 XL and XL 2 Maintenance 7-4 Issue 3 D900000145 7.2 Replacing the Motherboard Caution: Be sure to observe all ESD precautions and power off procedures. Before installing a new motherboard, ensure that the replacement motherboard jumpers have been set correctly. (See Section 7.3.1 Motherb...
Page 144 - CD PWR
TeamPoS 3000 XL and XL 2 Maintenance D900000145 Issue 3 7-11 7.2.4 XL2 Motherboard Layout J1 -A J1 -B J 1 -C SAT A (for kiosk mode) To OP Panel To Heatsink Fan SAT A 0 SAT A 1 J4 Heat Sink CPU under heatsink & fan GME 965 North Bridge (under heatsink) J5 J8 J1 0 JP1 J1 1 5 VSB LE D ICH8 South Br...
Page 147 - Replacing the CPU and Heat Sink
TeamPoS 3000 XL and XL 2 Maintenance 7-14 Issue 3 D900000145 7.3 Replacing the CPU and Heat Sink Caution: Be sure to observe all ESD precautions and power off procedures. The heat sink and CPU are installed on the front of the motherboard (viewed from the front of the unit) just to the right of the ...
Page 149 - Replacing the Hard Disk Drives
TeamPoS 3000 XL and XL 2 Maintenance 7-16 Issue 3 D900000145 7.4 Replacing the Hard Disk Drives Caution: Be sure to observe all ESD precautions and power off procedures. 1. Remove the front panel (See Section 5.1.1). 2. Remove existing hard dr ive from motherboard by pressing down on the metal tab (...
Page 150 - Adding or Replacing Memory; Adding or Replacing XL Motherboard Memory; Disconnect the power cable from the controller.
TeamPoS 3000 XL and XL 2 Maintenance D900000145 Issue 3 7-17 5. Press firmly to make the connection. 6. Reinstall the front panel (See Section 5.1.1). 7. If this is an upgrade, install the upgrade label that comes with the upgrade kit to the side of the unit near the serial number. (See Section 7.2)...
Page 152 - Adding or Replacing XL2 Motherboard Memory
TeamPoS 3000 XL and XL 2 Maintenance D900000145 Issue 3 7-19 7.5.2 Adding or Replacing XL2 Motherboard Memory Caution: Be sure to observe all ESD precautions and power off procedures. The TeamPoS 3000 XL 2 1. Remove the rear panel, (See Section 5.1.2). Motherboard has two memory sockets or slots and...
Page 158 - Replacing Battery Backup
TeamPoS 3000 XL and XL 2 Maintenance D900000145 Issue 3 7-25 12. Reinstall the back panel (See Section 5.1.2). 13. If this is an upgrade, install the upgrade label that comes with the upgrade kit to the side of the unit near the serial number. (See Section 7.2). 7.7 Replacing Battery Backup Caution:...
Page 160 - Removing the backplane assembly
TeamPoS 3000 XL and XL 2 Maintenance D900000145 Issue 3 7-27 7. Attach the protective front cover with retained screws. 8. Reinstall the front panel and reconnect the power cable (See Section 5.1.1). 9. Reinstall the back panel (See Section 5.1.2). 10. If this is an upgrade, install the upgrade labe...
Page 172 - Combo Board and the
TeamPoS 3000 XL and XL 2 Maintenance D900000145 Issue 3 7-39 7.9.3.2 Combo Board Diagram The following illustration shows the TeamPoS 3000 XL and XL 2 COM IN COM OUT UBS IN COM 3 COM 4 P-USB6 (12V) P-USB5 (12V) P-USB4 (12V) P-USB3 (12V) P-USB2 (12V) P-USB1 (12V) 1 1 1 1 1 1 JP 1 JP 2 JP 3 JP 4 JP 5 ...
Page 176 - Connector type: Female D15
TeamPoS 3000 XL and XL 2 Maintenance D900000145 Issue 3 7-43 7.9.3.6 Printer (PTR) Connector signals Connector type: Female D15 Pin # Signal ESC/PoS Mode 1 GND 2 RX 3 TX 4 CTS 5 DSR 6 CD 7 SG 8 +24V RET 9 RI 10 +5V 11 DTR 12 RTS 13 GND 14 +24V 15 +24V 8 1 15 9
Page 186 - Replacing the Power Supply
TeamPoS 3000 XL and XL 2 Maintenance D900000145 Issue 3 7-53 7.11 Replacing the Power Supply 1. Remove the back panel (See Section 5.1.2). 2. Disconnect the power cable from the controller. 3. Remove the front panel (See Section 5.1.1). The yellow LED light should be off (See Section 1.2). 4. Unseat...
Page 188 - Replacing the Power Supply Fan
TeamPoS 3000 XL and XL 2 Maintenance D900000145 Issue 3 7-55 7.12 Replacing the Power Supply Fan 1. Remove the back panel (See Section 5.1.2). 2. Disconnect the power cable from the controller. 3. Remove the front panel (See Section 5.1.1). The yellow LED light should be off (See Section 1.2). 4. Un...
Page 190 - Replacing the Backplane; Looking from the rear, the power supply is on the right.
TeamPoS 3000 XL and XL 2 Maintenance D900000145 Issue 3 7-57 7.13 Replacing the Backplane Caution: Be sure to observe all ESD precautions and power off procedures. The backplane assembly contains the power supply and I/O boards. The backplane PCB is spared as an individual board and requires removal...
Page 194 - cards; Connectors
TeamPoS 3000 XL and XL 2 Maintenance D900000145 Issue 3 7-61 7.13.1 Backplane Jumpers & Connectors PCI slot for add in cards JP1 – Power source selection for USB1 1-2 = Normal +5V (default) 2-3 = Standby +5V JP5 – Signal Source selection for COM2 1-2 = RI (default ) 3-4 = +5V 5-6 = +12V JP4 – Si...
Page 195 - Cash Drawer
TeamPoS 3000 XL and XL 2 Maintenance D900000145 Issue 3 7-62 7.13.2 TeamPoS 3000 Pin Assignments - Backplane Cash Drawer COM1 & 2 USB +24V Red powered USB connector 1 +24V Return 5V USB Pwr 2 Dwr1 Status Data - 3 Dwr1 Kick Data + 4 Gnd – dual CD Gnd 5 Gnd +24V Return 6 Gnd – Dual CD +24V Pwr 7 D...
Page 196 - This Page Intentionally Left Blank
TeamPoS 3000 XL and XL 2 Maintenance D900000145 Issue 3 7-63 This Page Intentionally Left Blank
Page 197 - Chapter 8 - Troubleshooting; NOTE: Assume Windows operating system and OPOS/JavaPOS; No; Is the 5V Standby LED light on?; sure the motherboard standby power LED light is out.
TeamPos 3000 XL and XL 2 Troubleshooting D900000145 Issue 3 8-1 Chapter 8 - Troubleshooting 8.1 Power cannot be turned on or the unit powers off after a few minutes. The power LED next to the power switch does not light up. NOTE: Assume Windows operating system and OPOS/JavaPOS No Check item Judgmen...
Page 198 - System will not boot up
TeamPos 3000 XL and XL 2 Troubleshooting D900000145 Issue 3 8-2 8.2 System will not boot up (The system fails to start up even though the power is turned on) No Check item Judgment Action 1 Is data displayed on the monitor during Power On Self Test (POST)? Y N Go to No. 2., or go to LCD troubl eshoo...
Page 201 - Printing errors
TeamPos 3000 XL and XL 2 Troubleshooting D900000145 Issue 3 8-5 8.5 Printing errors No Check items Judgment Action 1 Is receipt paper set correctly? Y N Go to No. 2. Set the receipt paper correctly. 2 Can you feed the paper with the paper feed key? Y N Go to No. 5. Go to No. 3. 3 Is the printer cabl...
Page 202 - Impossible to input data from keyboard and/or abnormal input; Is the cable connected correctly?
TeamPos 3000 XL and XL 2 Troubleshooting D900000145 Issue 3 8-6 8.6 Impossible to input data from keyboard and/or abnormal input No Check item Judgment Action 1 Is the cable connected correctly? Y N Go to No.2. Connect the cable correctly. 2 Is the keyboard set correctly? If the keyboard is a 133UQ ...
Page 203 - Keyboard MSR reading error
TeamPos 3000 XL and XL 2 Troubleshooting D900000145 Issue 3 8-7 8.7 Keyboard MSR reading error No Check item Judgment Action 1 Is the keyboard cable connected correctly? Y N Go to No.2. Connect the cable correctly. 2 Does the magnetic card meet ISO standards? Y N Go to No.3. Try a known good card an...
Page 204 - Cash Drawer Operation errors
TeamPos 3000 XL and XL 2 Troubleshooting D900000145 Issue 3 8-8 8.8 Cash Drawer Operation errors No Check item Judgment Action 1 Is the cash drawer cable connected correctly? Y N Go to No.2. Connect the cable correctly. 2 Can the cash drawer be activated by WINCLD diagnostics? Y N Check the OPOS/Jav...
Page 205 - occurs
TeamPos 3000 XL and XL 2 Troubleshooting D900000145 Issue 3 8-9 8.10 Deletion of Date, time and disk setup data when turning off power No Check item Judgment Action 1 Is the voltage of the lithium battery on the motherboard normal? Y N Go to No.2. Change the motherboard. 2 Is the “Clear CMOS” jumper...
Page 206 - Operation errors of other peripheral devices
TeamPos 3000 XL and XL 2 Troubleshooting D900000145 Issue 3 8-10 8.12 Operation errors of other peripheral devices No Check item Judgment Action 1 Is the cable connected correctly? Y N Go to No. 2. Connect the cable correctly. 2 Does WINCLD operate properly with this peripheral? Y N Check the progra...
Page 207 - Chapter 9. BIOS Setup Procedures – Aurora Motherboard; Opening CMOS Setup Screen
TeamPos 3000 XL and XL 2 BIOS XL Motherboard D900000145 Issue 3 9-1 Chapter 9. BIOS Setup Procedures – Aurora Motherboard If a motherboard is replaced in the field, it may be necessary to change the date and time and setup the BIOS for the customer ’s configuration. The following information shows t...
Page 208 - Factory Default Settings
TeamPos 3000 XL and XL 2 BIOS XL Motherboard D900000145 Issue 3 9-2 9.1.2 Main Menu – Motherboard Note: An arrow [ ] indicates additional screens. Use [Enter] to advance to the next screen. Text shown in blue is dynamic, meaning it both changes as the unit operates, or it is set for automatic mode...
Page 211 - Phoenix – AwardBIOS CMOS Setup Utility
TeamPos 3000 XL and XL 2 BIOS XL Motherboard D900000145 Issue 3 9-5 9.1.5 CPU Feature Setup - Motherboard Factory Default Settings Phoenix – AwardBIOS CMOS Setup Utility CPU Feature Manufacturer Intel CPU Type Celeron M Mobile CPU Frequency 1300 MHz FSB Speed 400 MHz Cache L1 32KB Cache L2 512 KB Ca...
Page 213 - CAS Latency Time
TeamPos 3000 XL and XL 2 BIOS XL Motherboard D900000145 Issue 3 9-7 9.1.7 Advance Chipset Features Setup- Motherboard Factory Default Settings Phoenix – AwardBIOS CMOS Setup Utility Adv anced Chipset Features DRAM Timing Selectable [By SPD] x CAS Latency Time 2.5 x Active to Precharge Delay 7 x DRAM...
Page 215 - Emulation Type; Detection
TeamPos 3000 XL and XL 2 BIOS XL Motherboard D900000145 Issue 3 9-9 9.1.9 USB Configuration Setup - Motherboard Factory Default Settings Phoenix – AwardBIOS CMOS Setup Utility USB Configuration NEC USB Configuration: None ICH4 USB Configuration : USB Beep Message [Disabled ] Emulation Type [Auto] De...
Page 216 - Legacy USB Support
TeamPos 3000 XL and XL 2 BIOS XL Motherboard D900000145 Issue 3 9-10 9.1.11 Onboard Device Setup - Motherboard Factory Default Settings Phoenix – AwardBIOS CMOS Setup Utility Onboard Device USB Controller [Enabled] USB 2.0 Controller [Enabled] Legacy USB Support Enabled AC97 Audio [Auto] Init Displa...
Page 222 - Current BIOS Level
TeamPos 3000 XL and XL 2 BIOS XL Motherboard D900000145 Issue 3 9-16 9.1.19 System Information - Motherboard Factory Default Settings Phoenix – AwardBIOS CMOS Setup Utility System Information Bios Version 6.00 PG Product Name Aurora Build Date 2008/08/12 BIOS ID P17 Processor Type Celeron-M Mobile C...
Page 223 - Super Password Status; Item Help
TeamPos 3000 XL and XL 2 BIOS XL Motherboard D900000145 Issue 3 9-17 9.1.20 Set Supervisor/User Passwords - Motherboard Factory Default Settings Phoenix – AwardBIOS CMOS Setup Utility Set Supervisor/User Password Set Supervisor Password [PRESS ENTER] Set User Password [PRESS ENTER] Super Password St...
Page 225 - Chapter 10. BIOS Setup Procedures – XL; Changing settings that
TeamPoS 3000 XL and XL 2 BIOS XL 2 Motherboard D900000145 Issue 3 10-1 Chapter 10. BIOS Setup Procedures – XL 2 If a motherboard is replaced in the field, it may be necessary to change the date and time and setup the BIOS for the customer ’s configuration. The following information shows the default...
Page 226 - Main; Item Specific Help
TeamPoS 3000 XL and XL 2 BIOS XL 2 Motherboard D900000145 Issue 3 10-2 10.1.2. Main Menu – XL2 Motherboard Note: An arrow [ ] indicates additional screens. Use [Enter] to advance to the next screen. Text shown in blue is dynamic meaning it either changes as the unit operates, or it is set for auto...
Page 227 - Motherboard
TeamPoS 3000 XL and XL 2 BIOS XL 2 Motherboard D900000145 Issue 3 10-3 10.1.3. IDE Primary/Master Setup – XL 2 Factory Default Settings Motherboard Phoenix TrustedCore™ Setup Utility Main Advanced Security TPM State Power Boot Exit IDE Primary/Master [DW-224E-C-(PM)] Item Specific Help Type : [Auto]...
Page 229 - SATA Port 1
TeamPoS 3000 XL and XL 2 BIOS XL 2 Motherboard D900000145 Issue 3 10-5 10.1.5. SATA Port 1 Setup – XL 2 Factory Default Settings Motherboard Phoenix TrustedCore™ Setup Utility Main Advanced Security TPM State Power Boot Exit SATA Port 1 [HTS541040G9SA00- (S1)] Item Specific Help Type : [Auto] User =...
Page 230 - SATA Port 2
TeamPoS 3000 XL and XL 2 BIOS XL 2 Motherboard D900000145 Issue 3 10-6 10.1.6. SATA Port 2 Setup – XL 2 Factory Default Settings Motherboard Phoenix TrustedCore™ Setup Utility Main Advanced Security TPM State Power Boot Exit SATA Port 2 [None] Item Specific Help Type : [Auto] User = you enter parame...
Page 231 - SATA Port 3
TeamPoS 3000 XL and XL 2 BIOS XL 2 Motherboard D900000145 Issue 3 10-7 10.1.7. SATA Port 3 Setup – XL 2 Factory Default Settings Motherboard Phoenix TrustedCore™ Setup Utility Main Advanced Security TPM State Power Boot Exit SATA Port 3 [None] Item Specific Help Type : [Auto] User = you enter parame...
Page 232 - Phoenix TrustedCoreTM Setup Utility; Advanced
TeamPoS 3000 XL and XL 2 BIOS XL 2 Motherboard D900000145 Issue 3 10-8 10.1.8. Advanced Main Menu – XL 2 Factory Default Settings Motherboard Phoenix TrustedCore™ Setup Utility Main Advanced Security TPM State Power Boot Exit Item Specific Help CPU Feature GM965 Feature ICH8MDO Feature Super...
Page 235 - USB Feature
TeamPoS 3000 XL and XL 2 BIOS XL 2 Motherboard D900000145 Issue 3 10-11 10.1.12. USB Feature Setup – XL 2 Factory Default Settings Motherboard Phoenix TrustedCore™ Setup Utility Main Advanced Security TPM State Power Boot Exit USB Feature Item Specific Help USB Controller: [Enabled] USB 2.0 Controll...
Page 236 - ICH SATA PATA Control Sub-Menu
TeamPoS 3000 XL and XL 2 BIOS XL 2 Motherboard D900000145 Issue 3 10-12 10.1.13. ICH SATA PATA Control Sub-Menu Setup – XL 2 Factory Default Settings Motherboard Phoenix TrustedCore™ Setup Utility Main Advanced Security TPM State Power Boot Exit ICH SATA PATA Control Sub-Menu Item Specific Help SATA...
Page 237 - Super IO Feature
TeamPoS 3000 XL and XL 2 BIOS XL 2 Motherboard D900000145 Issue 3 10-13 10.1.14. Super IO Feature Setup – XL 2 All options are shown here, however on the BIOS screens it will be necessary to scroll down to see all the options: Factory Default Settings Motherboard Phoenix TrustedCore™ Setup Utility M...
Page 241 - Power
TeamPoS 3000 XL and XL 2 BIOS XL 2 Motherboard D900000145 Issue 3 10-17 10.1.19. Power Setup – XL 2 Factory Default Settings Motherboard Phoenix TrustedCore™ Setup Utility Main Advanced Security TPM State Power Boot Exit Item Specific Help ACPI Function [Enabled] Disable ACPI _Sx: [None] Soft-Off by...
Page 242 - Boot
TeamPoS 3000 XL and XL 2 BIOS XL 2 Motherboard D900000145 Issue 3 10-18 10.1.20. Boot Setup – XL 2 All options are shown here, however on the BIOS screens it will be necessary to scroll down to see all the options: Factory Default Settings Motherboard Phoenix TrustedCore™ Setup Utility Main Advanced...
Page 243 - Exit
TeamPoS 3000 XL and XL 2 BIOS XL 2 Motherboard D900000145 Issue 3 10-19 10.1.21. Exit Menu – XL 2 Factory Default Settings Motherboard Phoenix TrustedCore™ Setup Utility Main Advanced Security TPM State Power Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Load Setup Default...
Page 244 - Chapter 11 SPARE AND UPGRADE PARTS LIST
TeamPoS 3000 XL and XL 2 Spare Parts D900000145 Issue 3 11-1 Chapter 11 SPARE AND UPGRADE PARTS LIST Parts labeled “Reference only” are not orderable and are listed for reference only. Part numbers with the extension "K" are Field Upgrade Kits. DESCRIPTION FTXS # COMMENT TeamPoS 3000 XL/XL2 ...
Page 245 - Issue 3
Spare Parts TeamPoS 3000 XL and XL 2 D900000145 Issue 3 11-2 DESCRIPTION FTXS # COMMENT CPU, Intel, Celeron M, 1.5 GHz 11000234 HeatSink - Socket 479 11000235 OPN TP3K CPU/1.6 Pentium M 11000029 XL Motherboard Only CPU, Intel, Pentium M, 1.6 GHz 11000239 HeatSink - Socket 479 11000235 OPN TP3K CPU/2...