Epson ES 500W II - User Manual

9 Scanner Parts Note: The illustrations show the ES-500W II, but the parts are the same for the ES-400 II. 1 ADF (Automatic Document Feeder) 2 Edge guides 3 Input tray 4 Input tray extension 5 Output tray 6 Output tray extensions Downloaded from thelostmanual.org

12 Scanner Buttons and Lights Buttons ES-400 II 1 power button 2 double feed detection skip button 3 slow mode button 4 stop button 5 start button Downloaded from thelostmanual.org

14 Lights ES-400 II 1 ! error light 2 automatic feeding mode light 3 ready light 4 double feed detection skip light 5 slow mode light Downloaded from thelostmanual.org

15 ES-500W II 1 AP mode light 2 Wi-Fi light 3 ! error light 4 automatic feeding mode light 5 ready light 6 double feed detection skip light 7 slow mode light Parent topic: Scanner Parts Locations User Replaceable Epson Scanner Parts U.S. and Canada: You can purchase optional accessories and replacem...

16 Note: Availability of accessories varies by country. Part Part number Carrier sheet (5) B12B819051 Roller assembly kit B12B819671 Cleaning kit B12B819291 Flatbed scanner dock (ES-400 II only) B12B819011 Epson Perfection V19 (for use withscanner dock) B11B231201 Epson Perfection V39 (for use withs...

18 Using the Epson Smart Panel Mobile App Use this free Apple and Android app to scan with networked Epson products (ES-500W II). 1. Connect your product to your wireless network. See the link below. 2. Visit epson.com/connect (U.S), epson.ca/connect (Canada), or latin.epson.com/connect (Caribbean) ...

19 Loading Originals Follow the instructions here to load your originals into the scanner. Note: The illustrations show the ES-500W II, but the steps are the same for the ES-400 II. Loading Originals in the Input TrayLoading Plastic and Laminated Cards in the Input TrayLoading Special Originals Load...

26 9. If scanning thin or wrinkled paper causes paper jams, press the slow mode button once before scanning to slow down the feeding speed; press it again to return to normal speed. If a paper feed error is detected, the Paper Protection feature stops the scanning process automaticallyto reduce dama...

31 Note: Lightly wrinkled paper may scan better if you slow down the feeding speed during scanning or smooth out the wrinkles before loading. Use a carrier sheet to scan delicate originals or originals that areeasily wrinkled. To scan originals that are incorrectly detected as double feeds, press th...

36 Plastic and Laminated Card Specifications Parent topic: Loading Originals Related references Plastic and Laminated Card Specifications Related topics Scanning Plastic and Laminated Card Specifications You can load original plastic and laminated cards that meet these specifications in your scanner...

40 6. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original Downloaded from thelostmanual.org

41 Photo or irregularly shaped original 7. Slide the edge guides against the edges of the original or carrier sheet. 8. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals. Downloaded from thelostmanual.org

42 9. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit theejected originals. Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the sc...

43 Paper type Paper size Paper thickness Loading capacity Envelopes 4.49 × 6.38 inches (114 ×162 mm) 4.33 × 8.66 inches (110 ×220 mm) 0.015 inch (0.38 mm)maximum 5 envelopes Irregularly shapedoriginals (load only in a carriersheet) Up to this size: A4 (8.3 × 11.7inches [210 × 297 mm]) 0.012 inch (0....

44 Wi-Fi Networking See these sections to use your scanner over a Wi-Fi network (ES-500W II). Network Security RecommendationsConnecting to an Existing Wi-Fi NetworkSetting Up Wireless Scanning from a Smart Device Using Epson Smart PanelDirect Wi-Fi Mode (AP Mode) SetupWi-Fi Protected Setup (WPS)Set...

45 Connecting to an Existing Wi-Fi Network You can set up your scanner to communicate with your computer using a wireless router. The wirelessrouter can be connected to your computer over a wireless or wired network. 1 Epson scanner 2 Wireless router 3 Computer with a wireless interface 4 Computer 5...

46 Manually Connecting to a Wi-Fi Network You can manually connect the scanner to a Wi-Fi network by entering the network names (SSIDs) andpasswords for your wireless network router and scanner. You must have a computer with a wirelessadapter to set up the connection. Also make sure you have install...

49 Note: Devices directly connected to the scanner cannot communicate with each other through the scanner. Enabling a Direct Wi-Fi (AP Mode) ConnectionUsing WPS to Set Up a Direct Wi-Fi Connection Parent topic: Wi-Fi Networking Enabling a Direct Wi-Fi (AP Mode) Connection You can enable a direct Wi-...

50 2. Press and hold the Wi-Fi connect button on the scanner for at least 3 seconds, then release it when the Wi-Fi light flashes blue. When the Wi-Fi light on the scanner stays on, the connection is established. Parent topic: Direct Wi-Fi Mode (AP Mode) Setup Wi-Fi Protected Setup (WPS) If your net...

51 3. Press and hold the Wi-Fi connect button on the scanner for at least 3 seconds, then release it when the Wi-Fi light flashes blue. Note: If you do not complete this step within 2 minutes, repeat steps 1 through 3. The Wi-Fi and AP mode lights flash alternately while establishing the connection....

53 You see a screen like this: Note: If you see an Enable Editing button (Windows) or the lock icon (Mac), click it so that you can modify the scanner settings. 3. Select your scanner and click Add . Downloaded from thelostmanual.org

55 Determining the Scanner's IP Address If you have multiple scanners on your network, you need to know the IP address of the scanner whensetting up network scanning. 1. Do one of the following to start EpsonNet Config: • Windows 10 : Click > EpsonNet > EpsonNet Config . • Windows 8.x : Naviga...

57 Scanning You can scan your originals and save them as digital files. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Starting a ScanScanning a Document in Epson ScanSmartSelecting Epson ScanSmart SettingsScan Resolution Guidel...

58 Parent topic: Starting a Scan Related topics Loading Originals Starting a Scan from a Smart Device You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android deviceover a direct Wi-Fi connection (ES-500W II). 1. Download the Epson Smart Panel app from your device's ...

61 You see a screen like this: 6. Select an option to save, send, or print the scanned images. See the links below. Saving a ScanAttaching a Scan to EmailSending a Scan to a Cloud ServicePrinting a ScanSaving a Scan as a Microsoft Office Format File Parent topic: Scanning Related topics Loading Orig...

62 You see a screen like this: 3. Change the settings as follows: • The document type and scan date for the file name are automatically detected. You can change them as necessary. • You can save the scanned image in a variety of formats. If you select Searchable PDF as the File type setting, you can...

63 You see a screen like this: 3. Change the settings as follows: • The document type and scan date for the file name are automatically detected. You can change them as necessary. • You can save the scanned image in a variety of formats. If you select Searchable PDF as the File type setting, you can...

64 You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: • Select the folder in your account where you want to send ...

65 1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click Print . You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to ...

67 Selecting Epson ScanSmart Settings After starting Epson ScanSmart, you can change various scanning settings. Changing the Epson ProductChanging the Scan SettingsChanging the File Name SettingsChanging the Save SettingsSave SettingsCustomizing Action Icons Parent topic: Scanning Changing the Epson...

68 2. Select the Epson product you want to use with your computer and click OK . Parent topic: Selecting Epson ScanSmart Settings Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. 1. Click the Settings button. You see a screen like this...

69 You see a screen like this: 3. Change the settings as necessary and click Save . Parent topic: Selecting Epson ScanSmart Settings Downloaded from thelostmanual.org

70 Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab. Downloaded from thelostmanual.org

71 You see a screen like this: 3. Change the settings as necessary: • Make sure the Automatic file naming checkbox is selected if you want OCR to automatically detect the subject and date and add them to the file name. You can enter a default file name thatwill be used if OCR cannot detect the subje...

72 You see a screen like this: 2. Click the Save Settings tab. Downloaded from thelostmanual.org

73 You see a screen like this: 3. Click Options for a file format and change the settings as necessary. Note: If you want the folder to open after the file is saved, click the checkbox. 4. Click Close . Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for ho...

75 Setting Options Description Compression (Windows only) — Specifies the compression format andlevel for Color/Grayscale and B&Wimages. File size increases with higherquality. Embed ICC Profile (Windows only) — Allows you to add ICC profiles to theimage Parent topic: Selecting Epson ScanSmart S...

76 2. Click the Customize Actions tab. You see a screen like this: 3. Choose which action icons to display by selecting or deselecting each checkbox. Click the arrowicons to move the icons up or down in the display order you want. 4. Click Close . Parent topic: Selecting Epson ScanSmart Settings Sca...

78 Using the Optional Flatbed Scanner Dock - Windows The optional flatbed scanner dock combines your document scanner with a flatbed scanner into a singleunit (ES-400 II). This allows you to scan thick or over-sized originals, such as cardboard and books, thatwon't fit into the document scanner's AD...

79 1 Stopper 2 Output tray extension 3 Scanner cover/output tray 1 USB port 1 (for connecting flatbed dock to computer) 2 USB port 2 (for connecting flatbed dock to document scanner) 3 Power inlet Parent topic: Using the Optional Flatbed Scanner Dock - Windows Scanning from the Flatbed Scanner Dock ...

81 Note: Place your original 0.1 inch (2.5 mm) from the top and side edges of the scanner glass as shown in order to avoid cropping. If you are scanning multiple photos at once, place them at least0.8 inch (20 mm) apart from each other. 4. Close the flatbed scanner cover gently to keep your original...

83 Parent topic: Scanning from the Flatbed Scanner Dock Related tasks Scanning from the Docked Flatbed Scanner Cleaning the Flatbed Scanner Dock To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean th...

86 Cleaning and Transporting Your Scanner See these sections if you need to clean or transport your scanner. Cleaning Your ScannerCleaning Inside Your ScannerReplacing the Scanner RollersTransporting Your Scanner Cleaning Your Scanner To keep your product working at its best, you should clean it sev...

91 moist cloth to wipe off any dust or dirt on the rollers as they rotate. Repeat this step until the rollersare clean. Caution: Be careful not to get your hands or hair caught in the mechanism when operating the roller. 10. Close the scanner cover. Resetting the Number of Scans After Cleaning Paren...

93 Replacing the Scanner Rollers Replace the scanner rollers when the number of scans exceeds the life cycle of the rollers. Check thescanner roller counter to see when you need to replace the rollers. Note: The illustrations show the ES-500W II, but the instructions are the same for the ES-400 II. ...

99 Resetting the Scanner Roller Counter Resetting the Scanner Roller Counter When you replace the scanner rollers, reset the scanner roller counter so you know when you may needto replace the rollers again. 1. Make sure the scanner is turned on and connected to your computer. 2. Do one of the follow...

100 You see a screen like this: 4. Click Reset . The Number of Scans field changes to 0 (zero). 5. Close the Epson Scan 2 Utility. Parent topic: Replacing the Scanner Rollers Transporting Your Scanner If you need to ship your product, transport it a long distance, or store it for an extended period,...

103 Solving Problems Check these sections for solutions to problems you may have using your product. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Scanner Light StatusSolving Scanning ProblemsSolving Network Scanning ProblemsSo...

105 Light status Condition/solution The ! error light is flashing slowly A paper jam or a double feed has occurred. Remove any paper loadedin the input tray. If the light continues to flash, a scanner error may haveoccurred. Turn the scanner off and then back on again. If the errorcontinues, contact...

106 Parent topic: Solving Problems Related references Original Jams in ScannerWhere to Get Help (U.S. and Canada)Where to Get Help (Latin America) Related topics Loading OriginalsWi-Fi NetworkingScanning Solving Scanning Problems Check these solutions if you have problems scanning with your product....

107 Scanner Button Does Not Work as Expected If the scanner button does not start the correct program or perform the correct action, try these solutions: • If you installed the Epson ScanSmart software, pressing the start button on your scanner starts Epson ScanSmart instead, over a USB or wireless ...

108 • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. • Check that the Wi-Fi connection is working correctl...

109 Related concepts Uninstall Your Scanner Software Related references Windows System RequirementsMac System Requirements Original Feeds Incorrectly in Scanner If you have problems feeding originals in your scanner, try these solutions: • If multiple pages feed at once, try the following: • Remove ...

112 Paper Protection Does Not Work Correctly To reduce damage to the original, the Paper Protection feature stops immediately stops scanning if apaper feed error is detected. If the Paper Protection feature does not work correctly, try these solutions: • If your scanned original is damaged, make sur...

113 Note: You may need to unhide system folders to view files in that location. • If you are scanning over a wireless network, factors such as interference, network traffic, or weak signal strength may affect your scanning speed (ES-500W II). • Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Spee...

114 • You may need to disable the firewall and any anti-virus software on your wireless router or access point. • If you see the message "Network product is not available: currently being used by user", there may be a communication error between the scanner and computer. Restart the scanner....

115 scanner's MAC address, check the label on the back or bottom of your scanner. Then follow theinstructions in your router documentation to add the address to the list. • If your router does not broadcast its network name (SSID), follow the instructions that came with your scanner to enter your wi...

116 Back of Original Image Appears in Scanned Image If an image from the back of a thin original appears in your scanned image, make sure you selected thecorrect Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2. You can also select the Remove Background se...

117 • Use an original with clear text. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the correct Image Type setting. • Select or adjust the Text Enhancement setting. • If the Image Type is set to Black & White , adjust the Threshold setting. • Set the Image...

118 Spots or Lines Appear in All Scanned Images If spots or lines appear in all your scanned images, try the following solutions: • Clean the rollers and glass scanning surfaces inside your scanner using a genuine Epson cleaning kit or a soft, moist cloth. • Remove any dirt from your original. • Ena...

119 Resetting the Epson Scan 2 Settings If you continue to experience image quality problems after trying all possible solutions, you may need toreset the Epson Scan 2 settings using the Epson Scan 2 Utility. 1. Do one of the following to start the Epson Scan 2 Utility: • Windows 10 : Click > EPS...

120 Line of Dots Appears in All Scanned Images If a line of dots appears in all your scanned images, try these solutions: • Clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the cloth, if necessary. Paper towels are not recommended. Caution: Do not s...

121 Uninstalling Scanner Software - Windows You can uninstall and then re-install your scanner software to solve certain problems. 1. Exit all applications currently running on your computer. 2. Turn off the scanner. 3. Disconnect any interface cables. 4. Do the following to uninstall each of your s...

122 7. Follow the on-screen instructions to uninstall the software. 8. To reinstall your scanner software, see the Start Here sheet for instructions. Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Uninstall Your Scanner Software Wher...

123 Purchase Supplies and Accessories You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canad...

125 Technical Specifications These sections list the technical specifications for your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows ...

126 • macOS 10.15.x • macOS 10.14.x • macOS 10.13.x • macOS 10.12.x • OS X 10.11.x Note: The UNIX File System (UFS) for OS X and Fast User Switching on OS X is not supported. For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.)...

127 Color Depth Color: 30 bits per pixel internal (10 bits per pixel per color) 24 bits per pixel external (8 bits per pixel per color) Grayscale: 10 bits per pixel internal 8 bits per pixel external Black-and-white: 10 bits per pixel internal 1 bit per pixel external Interface * SuperSpeed USB 3.0 ...

128 Electrical Specifications Scanner Note: Check the label on the scanner and the AC adapter for voltage information. Power consumption varies depending on operating conditions or whether an option is installed. Rated DC input power supplyvoltage DC 24 V Rated DC input current 1 A Power consumption...

129 Environmental Specifications Temperature Operating: 41 to 95 °F (5 to 35 °C) Storage: –13 to 140 °F (–25 to 60 °C) Humidity (non-condensing) Operating: 15 to 80% RH Storage: 15 to 85% RH Operating conditions Ordinary office or home conditions Note: Avoid operating the scanner in direct sunlight,...

131 Security Protocol SSL/TLS HTTPS (Server/Client) SMTPS (Client) STARTTLS Root certificate (Client) Root certificate updating (Client) CA-signed certificate (Server) CA certificate (Server) CSR generation (Server) Self-signed certificate (Server) EC key CSR/self-signed certificate generation (Serv...

132 Optional Flatbed Scanner Dock (ES-400 II) United States EMC: FCC part 15 Subpart B class B Canada EMC: CAN/CSA-CEI/IEC CISPR 22 class B This equipment contains the following wireless module: (ES-500W II) • Manufacturer: FOXCONN ELECTRONICS INC. • Type: J26H006 This product conforms to Part 15 of...

134 Notices Check these sections for important notices about your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions...

135 • Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as specifically explained in this guide. Caution: Radio waves from this product may adversely affect the operation of medical equipment, airplanes, or automatically controlled devices, such as pa...

136 • Never disassemble, modify, or attempt to repair the AC adapter by yourself except as specifically explained in the scanner's guides. • If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of...

137 • Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage • Government-issued revenue stamps, and securities issued according to legal procedure Exercise caution when copying the following items: • Private marketable securities (stock certificates, neg...

138 1.2 Binding Arbitration . You and Epson agree that all Disputes shall be resolved by binding arbitration according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED . Pursuant to this Agreement, binding...

140 agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, andexpenses to be paid by Epson pursuant to this Section 1.6d). e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commencedinvolving a Dispute under this ...

141 Google ® is a registered trademark and Android TM and Google Play TM are trademarks of Google LLC. General Notice: Other product names used herein are for identification purposes only and may betrademarks of their respective owners. Epson disclaims any and all rights in those marks. Parent topic...

142 libTIFF Software Acknowledgment Copyright © 1988-1997 Sam Leffler Copyright © 1991-1997 Silicon Graphics, Inc. Permission to use, copy, modify, distribute, and sell this software and its documentation for any purposeis hereby granted without fee, provided that (I) the above copyright notices and...