Page 3 - Contents
3 Contents ES-580W/RR-600W User's Guide ............................................................................................................... 9 Scanner Basics.......................................................................................................................................
Page 9 - Downloads
9 ES-580W/RR-600W User's Guide Welcome to the ES-580W/RR-600W User's Guide . For a printable PDF copy of this guide, click here. Note: Availability of products in this guide varies by country. Note: The illustrations in this guide show the ES-580W, but the instructions are the same for the RR- 600W ...
Page 10 - Using the Control Panel
10 Scanner Basics See these sections to learn about the basic features of your scanner. Using the Control PanelAdjusting the Screen BrightnessAdjusting Control Panel SoundsSelecting the Date and TimeChanging LCD Screen LanguageChanging the Keyboard LayoutAdjusting the Operation Time Out SettingPreve...
Page 11 - Control Panel Buttons and Lights; LCD Screen
11 Control Panel Buttons and Lights 1 power button and the power light 2 LCD screen Parent topic: Using the Control Panel LCD Screen
Page 12 - Status Icon Information
12 1 Displays various status information; select an icon to check its status or adjust its settings 2 Menu options 3 Displays the presets list; load your presets and register new presets 4 Select a tab to view different options and settings 5 Setting options 6 Select to perform an action Parent topi...
Page 13 - Navigating the LCD Screen; Entering Characters on the LCD Screen
13 Icons Description Displays the previous screen. Indicates that the settings have been changed from the user default or the factory default. Displays additional information or instructions; select the icon to display the information. There is a problem with the indicated setting; select the icon f...
Page 14 - Viewing Animations; Help
14 On-screen keyboard 1 Displays the character count 2 Moves the cursor left or right 3 Switches between uppercase and lowercase characters 4 Switches between characters and numbers or symbols 5 Switches the character type 6 Displays a list of common domain names to choose from 7 Enters a space 8 Se...
Page 15 - Troubleshooting; How To
15 You see a screen like this: 2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures. 3. Select a topic from the list of available topics and follow the on-screen instructions. While viewing the topics, you may see screens like this:
Page 16 - Adjusting the Screen Brightness; Adjusting Control Panel Sounds
16 1 Displays the current step number and the total number of steps 2 Select the left arrow to view the previous step 3 Indicates your overall progress through the animation 4 Select the right arrow to view the next step Parent topic: Using the Control Panel Adjusting the Screen Brightness You can a...
Page 17 - Selecting the Date and Time; Changing LCD Screen Language
17 Selecting the Date and Time Select the current date, time, and daylight saving phase in your area, and choose your preferred dateand time format. 1. Select home, if necessary. 2. Select Settings > Basic Settings . 3. Select Date/Time Settings . 4. Select Daylight Saving Time . 5. Select the se...
Page 18 - Changing the Keyboard Layout; Adjusting the Operation Time Out Setting; Preventing PC Connection via USB
18 3. Scroll down and select Language . 4. Select a language. 5. Select the return home icon to return to the home screen. Parent topic: Scanner Basics Changing the Keyboard Layout You can change the layout of the keyboard on the control panel. 1. Select home, if necessary. 2. Select Settings > B...
Page 19 - Setting Direct Power On; Customizing the Control Panel Display; Registering Presets
19 1. Select home, if necessary. 2. Select Settings > Basic Settings . 3. Scroll down and select PC Connection via USB . 4. Select Disable . 5. Select Yes to restart the printer. Parent topic: Scanner Basics Setting Direct Power On You can turn on the scanner directly when the scanner is connecte...
Page 20 - Presets
20 Note: To register presets using Web Config, select Presets on the Scan tab and follow the instructions on the screen. 1. Select home, if necessary. 2. Select Presets . 3. Select a + icon.
Page 21 - Customizing the Home Screen
21 4. Select the scanning option you want to register as a preset. Note: For some scanning options, it is best to configure the destination information (such as email contacts or network folders) before registering the preset. You can still configure the destinationinformation while registering the ...
Page 24 - Move Icon; Changing Regular Cleaning Alert Settings
24 • Select Move Icon to reorder presets on the home screen. Select the icon you want to move, and then select the icon that is occupying the space you want to move the new icon to. The iconsswitch positions. 4. When you are finished customizing the home screen, select the return home icon to return...
Page 25 - Changing Roller Replacement Alert Settings; Setting User Access Restrictions (Access Control)
25 Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Select home, if necessary. 2. Scroll down and select Regular Cleaning Alert Settings . 3. Do the following: • Set the Warning Alert Setting to On to rec...
Page 26 - Settings
26 Note: You should set an administrator password and keep it in a safe place. You must know the administrator password in order to change or delete it. If you forget the password or inadvertently set it,the product will need to be sent to Epson for service. • Sleep Timer • Power Off Timer • Date/Ti...
Page 27 - Setting Up Epson Connect Services; Scanner Parts Locations
27 3. Select System Administration . 4. Select Admin Settings . 5. Select Lock Setting > On . Note: An Admin Password needs to be registered to access Lock Setting . To disable access restriction, select Settings > System Administration > Admin Settings > Lock Setting > Off . Parent t...
Page 30 - User Replaceable Epson Scanner Parts
30 1 Scanner cover 2 Pickup rollers 3 Separation rollers 1 AC adapter 2 Power cord 3 USB 3.0 cable Parent topic: Scanner Parts Locations User Replaceable Epson Scanner Parts U.S. and Canada: You can purchase optional accessories and replacement parts at epson.com (U.S. sales) or epson.ca (Canadian s...
Page 31 - Changing the Sleep Timer Settings; Changing the Power Off Timer Settings
31 Part Part number Carrier sheet (5) B12B819051 Roller assembly kit B12B819671 Cleaning kit B12B819291 Parent topic: Scanner Basics Using Power Saving Settings Your scanner enters sleep mode automatically and turns off the LCD screen if it is not used for a periodof time. You can make the time peri...
Page 32 - Using the Epson Smart Panel Mobile App; Related tasks
32 2. Select Settings > Basic Settings . 3. Select Power Off Timer . 4. Select a time period between 30minutes and 12h (12 hours). 5. Select the return home icon to return to the home screen. Parent topic: Using Power Saving Settings Using the Epson Smart Panel Mobile App Use this free Apple and ...
Page 33 - Loading Originals; Loading Originals in the Input Tray
33 Loading Originals Follow the instructions here to load your originals into the scanner. Loading Originals in the Input TrayLoading Plastic and Laminated Cards in the Input TrayLoading Special Originals Loading Originals in the Input Tray You can load originals that meet the document specification...
Page 41 - Related references; Loading Multiple Sizes of Originals in the Input Tray
41 Note: The Paper Protection feature does not prevent all documents from being damaged. Paper feed errors may not be detected depending on the paper feeding conditions. Loading Multiple Sizes of Originals in the Input TrayOriginal Document Specifications Parent topic: Loading Originals Related refe...
Page 44 - Original Document Specifications
44 If a paper feed error is detected, the Paper Protection feature stops the scanning process automaticallyto reduce damage to the original. To change the Paper Protection detection level, select Settings > Scanner Settings > Paper Protection on the LCD screen and select the desired level. Not...
Page 47 - Loading Plastic and Laminated Cards in the Input Tray
47 Note: Lightly wrinkled paper may scan better if you slow down the feeding speed during scanning or smooth out the wrinkles before loading. Use a carrier sheet to scan delicate originals or originals that areeasily wrinkled. To scan originals that are incorrectly detected as double feeds, select S...
Page 51 - Plastic and Laminated Card Specifications
51 5. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning the cards. Note: If you do not disable the Detect Double Feed setting and a double feed error occurs, remove the plastic or laminated card from the input tray and reload it. Select Settings > Scan...
Page 52 - Loading Special Originals
52 Loading Special Originals You can load photos or large, thick, or folded originals in the input tray using one or more carrier sheets.You can also load envelopes. Make sure the originals meet the specifications for special originals beforeloading them. 1. Pull up the input tray extension. 2. Pull...
Page 57 - Folded original
57 6. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original
Page 58 - Photo or irregularly shaped original
58 Photo or irregularly shaped original 7. Slide the edge guides against the edges of the envelope or carrier sheet.
Page 59 - Special Original Specifications
59 8. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals. Note: If the Document Size setting on the Main Settings tab in Epson Scan 2 is set to Auto Detect , Paper Skew is automatically selected as the Correct Document Skew setting. 9. If...
Page 61 - Network Security Recommendations; Connect your product only to a network protected by a firewall
61 Wi-Fi Networking See these sections to use your scanner over a Wi-Fi network. Network Security RecommendationsConnecting to an Existing Wi-Fi NetworkDirect Wi-Fi Mode (AP Mode) SetupWi-Fi Protected Setup (WPS)Setting Up Network ScanningDisabling Wi-Fi Features Network Security Recommendations To ...
Page 62 - Connecting to an Existing Wi-Fi Network
62 Connecting to an Existing Wi-Fi Network You can set up your scanner to communicate with your computer using a wireless router. The wirelessrouter can be connected to your computer over a wireless or wired network. 1 Epson scanner 2 Wireless router 3 Computer with a wireless interface 4 Computer 5...
Page 63 - Selecting Wireless Network Settings from the Control Panel; Router
63 Selecting Wireless Network Settings from the Control Panel You can select or change wireless network settings using your product control panel. To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software by downloading it from ...
Page 64 - Related topics
64 • To delete the previous character, press . • To enter numbers and symbols, press 123# . • To enter a space, press Space . 8. Select OK when you finish entering your password. 9. Confirm the displayed network settings and select Start Setup to save them. 10. Select the return home icon to return ...
Page 66 - Connecting to a Mobile Device; Start Setup
66 Related tasks Selecting Wireless Network Settings from the Control Panel Connecting to a Mobile Device You can connect a mobile device directly to the printer without a wireless router or access point. Note: Make sure the Epson Smart Panel app is installed on your mobile device before connecting ...
Page 68 - Using WPS to Connect to a Network; Using WPS PIN Mode to Connect to a Network
68 Using WPS to Connect to a NetworkUsing WPS PIN Mode to Connect to a Network Parent topic: Wi-Fi Networking Using WPS to Connect to a Network If you have a WPS-enabled wireless router, you can use Wi-Fi Protected Setup (WPS) to connect yourscanner to the network. 1. Select home, if necessary. 2. P...
Page 70 - Enable Editing; Add
70 You see a screen like this: Note: If you see an Enable Editing button (Windows) or the lock icon (Mac), click it so that you can modify the scanner settings. 3. Select your scanner and click Add .
Page 72 - Determining the Scanner's IP Address; Disabling Wi-Fi Features
72 Determining the Scanner's IP Address Determining the Scanner's IP Address If you have multiple scanners on your network, you need to know the IP address of the scanner whensetting up network scanning. 1. Do one of the following to start EpsonNet Config: • Windows 10 : Click > EpsonNet > Eps...
Page 73 - Starting a Scan; Starting a Scan Using the Product Control Panel
73 Scanning You can scan your originals and save them as digital files. Starting a ScanStarting a Scan from a Smart DeviceScanning a Document in Epson ScanSmartSelecting Epson ScanSmart SettingsScanning Using Invoice/Receipt ManagerSelecting Invoice/Receipt Manager SettingsScan Resolution Guidelines...
Page 74 - Scanning to a Network Folder; Time Difference
74 1. Make sure you installed the product software and connected the product to your computer ornetwork. Note: Restart your computer after installing the product software to enable scanning from the control panel. Also make sure the Event Manager program is not being blocked by your firewall or secu...
Page 75 - Scanning to an Email
75 4. Enter a folder location. 5. Do one of the following: • To select frequently used addresses, tap the icons displayed on the screen. • To enter the folder path directly, select Keyboard > Communication Mode , and enter the folder path in the Location (Required) field. Select other options, as...
Page 76 - Scanning to the Cloud
76 5. Do one of the following: • To select frequently used addresses, tap the icons displayed on the screen. • To enter the folder path directly, select Keyboard , enter an email address, and select OK . • To select a contact from the contacts list, select Contacts , select a contact or group, and t...
Page 77 - Scanning to an External USB Device
77 4. Select Cloud . 5. Tap the + icon at the top of the screen to select a destination. 6. Change any of the displayed settings on the Basic Settings tab as necessary. 7. Select the Advanced tab to view and change additional scan settings, if necessary. Note: Tap the icon if you want to save your s...
Page 79 - Scanning Using WSD - Windows; WSD; Scanning Using Presets
79 When you use WSD, select your product name to scan over the network. Parent topic: Starting a Scan Scanning Using WSD - Windows You can scan originals to a computer from the product control panel using WSD (Web Services forDevices) for network scanning in Windows. Note: To use this feature on Win...
Page 80 - Starting a Scan from a Smart Device; Scanning a Document in Epson ScanSmart
80 4. Verify the settings for the selected preset and select the start icon to start scanning. Parent topic: Starting a Scan Related tasks Registering Presets Starting a Scan from a Smart Device You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android deviceover a di...
Page 83 - Saving a Scan
83 You see a screen like this: 6. Select an option to save, send, or print the scanned images. See the links below. Saving a ScanAttaching a Scan to EmailSending a Scan to a Cloud ServicePrinting a ScanSaving a Scan as a Microsoft Office Format File Parent topic: Scanning Related tasks Customizing A...
Page 84 - Attaching a Scan to Email
84 2. In the Select Action window, click Save . You see a screen like this: 3. Change the settings as follows: • The document type and scan date for the file name are automatically detected. You can change them as necessary. • You can save the scanned image in a variety of formats. If you select Sea...
Page 85 - Sending a Scan to a Cloud Service; Select Action
85 1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click Attach to Email . You see a screen like this: 3. Change the settings as follows: • The document type and scan date for the file name are automatically detected. You can change them as n...
Page 86 - File; Send; Printing a Scan
86 You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: • Select the folder in your account where you want to send ...
Page 88 - Saving a Scan as a Microsoft Office Format File; Save to PowerPoint
88 Saving a Scan as a Microsoft Office Format File You can save your scans in one of the following editable Microsoft Office file formats: Microsoft Word(.docx), Microsoft Excel (.xlsx), or Microsoft PowerPoint (.pptx). Note: The Save to PowerPoint option is only available for Windows. 1. Make sure ...
Page 89 - Selecting Epson ScanSmart Settings; Changing the Epson Product; Change
89 Related topics Loading Originals Selecting Epson ScanSmart Settings After starting Epson ScanSmart, you can change various scanning settings. Changing the Epson ProductChanging the Scan SettingsChanging the File Name SettingsChanging the Save SettingsCustomizing Action Icons Parent topic: Scannin...
Page 90 - OK; Changing the Scan Settings
90 You see a screen like this: 2. Select the Epson product you want to use with your computer and click OK . Parent topic: Selecting Epson ScanSmart Settings Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. 1. Click the Settings button...
Page 91 - Scanner Settings
91 You see a screen like this: 2. On the Scanner Settings tab, click Scan Settings .
Page 92 - Save
92 You see a screen like this: 3. Change the settings as necessary and click Save . Parent topic: Selecting Epson ScanSmart Settings
Page 93 - Changing the File Name Settings; File Name Settings
93 Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab.
Page 94 - Changing the Save Settings
94 You see a screen like this: 3. Change the settings as necessary: • Make sure the Automatic file naming checkbox is selected if you want OCR to automatically detect the subject and date and add them to the file name. You can enter a default file name thatwill be used if OCR cannot detect the subje...
Page 95 - Save Settings
95 You see a screen like this: 2. Click the Save Settings tab.
Page 96 - Options; Close
96 You see a screen like this: 3. Click Options for a file format and change the settings as necessary. Note: If you want the folder to open after the file is saved, click the checkbox. 4. Click Close . Save Settings Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the s...
Page 99 - Customize Actions; Scanning Using Invoice/Receipt Manager
99 2. Click the Customize Actions tab. You see a screen like this: 3. Choose which action icons to display by selecting or deselecting each checkbox. Click the arrowicons to move the icons up or down in the display order you want. 4. Click Close . Parent topic: Selecting Epson ScanSmart Settings Sca...
Page 100 - Starting a Free Trial; Manage Invoices/Receipts
100 Starting a Free Trial You can start a 30-day free trial of Receipt Manager. Note: Trial offer not available for all models in all regions. Note: The images show Windows screens for the ES-580W; Mac screens and those for the RR-600W model may be slightly different. Depending on your product model...
Page 101 - Start Trial; Purchase License Key; Activate
101 2. Click Start Trial . Note: If you are ready to purchase a license key now, click Purchase License Key . The Epson support page opens in your web browser. When you receive the license key, click Enter License Key and enter it on the screen that appears, then click Activate . You can also click ...
Page 103 - Hiding the Receipt Manager Trial Icons; Other Settings
103 When the 30-day trial expires, you can purchase a license key to continue using Receipt Managerfeatures. Hiding the Receipt Manager Trial Icons Parent topic: Scanning Using Invoice/Receipt Manager Hiding the Receipt Manager Trial Icons You can hide the Receipt Manager trial icons from the Epson ...
Page 104 - Activating Receipt Manager
104 You see a screen like this: 3. Click the Display Try Receipt Manager icon toggle button to hide or display the trial icon on the main Epson ScanSmart screen. Note: You can also hide or display the trial icon from the Select Action screen on the Customize Actions tab. 4. Click Close . Parent topi...
Page 105 - License Management
105 You see a screen like this: 2. Click the License Management tab.
Page 106 - Enter License Key
106 You see a screen like this: 3. To purchase a new license key, click Purchase License Key . The Epson support page opens in your web browser where you can purchase the license key. If youalready have a license key, go to step 4. 4. Make sure the scanner you want to activate the license key for is...
Page 107 - Yes
107 You see a screen like this: 6. Enter the license key you purchased and click Activate . 7. Click Yes on the next screen (Windows only). 8. When you see a message indicating that activation was successful, click OK . The activated scanner and license key appear in the License Management List.
Page 108 - Scanning Receipts and Using Receipt Manager
108 Parent topic: Scanning Using Invoice/Receipt Manager Scanning Receipts and Using Receipt Manager You can scan receipts and manage the data in Receipt Manager. 1. Load your original receipts into the scanner. 2. Select home, if necessary. 3. Select Computer and press start. Epson ScanSmart automa...
Page 113 - Saving or Exporting Receipts to Quicken
113 You see a screen like this: 3. Click Browse and select the QBW company file that you want to export the data to. Note: The QBW company file must already be created. 4. Select the expense transaction you want to export the data to and click OK . Note: If you want to import data such as vendors or...
Page 116 - Selecting Invoice/Receipt Manager Settings; Exporting or Importing the Invoice/Receipt Database
116 Parent topic: Scanning Receipts and Using Receipt Manager Selecting Invoice/Receipt Manager Settings After starting Invoice/Receipt Manager, you can export or import the database and change varioussettings. Exporting or Importing the Invoice/Receipt DatabaseChanging Column SettingsChanging Curre...
Page 117 - Changing Column Settings
117 2. Select the Invoice/Receipt Database Backup tab. You see a screen like this: 3. Choose one of these options: • Click Export to export the invoice/receipt database. A file is created that can be saved to a folder on your computer. • Click Import to import an invoice/receipt database. Choose the...
Page 118 - Changing Currency and Language Settings
118 You see a screen like this: 2. Choose which columns to display by selecting or deselecting each checkbox. Click the arrow iconsto move the items up or down in the display order you want. 3. Click Close . Parent topic: Selecting Invoice/Receipt Manager Settings Related tasks Scanning Receipts and...
Page 119 - Currency and Language
119 You see a screen like this: 2. Click the Currency and Language tab.
Page 120 - Importing Categories from QuickBooks or Quicken
120 You see a screen like this: 3. Select a currency type and OCR language. 4. Click Close . Parent topic: Selecting Invoice/Receipt Manager Settings Related tasks Scanning Receipts and Using Receipt Manager Importing Categories from QuickBooks or Quicken You can import categories from QuickBooks On...
Page 121 - Manage Item List
121 You see a screen like this: 2. Click the Manage Item List tab.
Page 122 - Import from accounting services; Scan Resolution Guidelines
122 You see a screen like this: 3. Click Import from accounting services . 4. Select one of the import options and follow the on-screen instructions. 5. Click the checkboxes for the categories that you want to be displayed in the Invoice/ReceiptManager Edit window and click Close . Note: Imported it...
Page 124 - Cleaning and Transporting Your Scanner; Cleaning Your Scanner; Cleaning Inside Your Scanner
124 Cleaning and Transporting Your Scanner See these sections if you need to clean or transport your scanner. Cleaning Your ScannerCleaning Inside Your ScannerChecking the Scanner Roller CounterReplacing the Scanner RollersTransporting Your Scanner Cleaning Your Scanner To keep your product working ...
Page 132 - Scanner Maintenance
132 17. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again. 18. Close ...
Page 134 - Checking the Scanner Roller Counter
134 23. Slowly rotate the rollers shown here by tapping anywhere on the LCD screen. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the rollers as they rotate. Repeat thisstep until the rollers are clean. Caution: Be careful not to get your hands or hair caugh...
Page 136 - Replacing the Scanner Rollers
136 4. If the number in the Number of Scans field exceeds the number displayed as the Life Cycle of the rollers, it is time to replace the rollers. 5. Close the Epson Scan 2 Utility. Parent topic: Cleaning and Transporting Your Scanner Related tasks Changing Roller Replacement Alert Settings Replaci...
Page 142 - Resetting the Scanner Roller Counter; Transporting Your Scanner
142 Changing Roller Replacement Alert Settings Resetting the Scanner Roller Counter When you replace the scanner rollers, reset the scanner roller counter so you know when you may needto replace the rollers again. 1. Select home, if necessary. 2. Do one of the following: • Select Scanner Maintenance...
Page 145 - Solving Problems; Product Status Messages; LCD screen message
145 Solving Problems Check these sections for solutions to problems you may have using your product. Product Status MessagesSolving Scanning ProblemsSolving Network Scanning ProblemsSolving Scanned Image Quality ProblemsResetting the Epson Scan 2 SettingsSolving Invoice/Receipt Manager ProblemsUnins...
Page 147 - Scanner Does Not Turn On or Turns Off Unexpectedly; Sleep Timer; Scanner Button Does Not Work as Expected; Imaging Devices
147 Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanner Does Not Turn On or Turns Off UnexpectedlyScanner Button Does Not Work as ExpectedScanning Software Does Not Operate CorrectlyOriginal Feeds Incorrectly in ScannerOriginal Jams in ScannerPape...
Page 148 - Scanning Software Does Not Operate Correctly
148 • Make sure you have assigned the correct job to the scanner button and change it, if necessary. • Check the status of the lights and make sure the scanner is ready to scan. • If you are connecting your scanner over a network, make sure the Wi-Fi connection is working correctly. Try turning the ...
Page 149 - Related concepts; Original Feeds Incorrectly in Scanner; Automatic Feeding Mode
149 • Check that the Wi-Fi connection is working correctly. Try turning the wireless router off and on. • If your scanner is connected to one computer via USB and another computer via wireless connection, pressing the start button on the scanner will save the scanned images to the computer connected...
Page 150 - Original Jams in Scanner
150 Related tasks Cleaning Inside Your Scanner Related topics Loading Originals Original Jams in Scanner If an original has jammed inside the scanner, follow these steps: Note: Epson Smart Panel does not support scanning originals more than 15.5 inches (398.3 mm) in length. 1. Turn off your scanner....
Page 152 - Paper Protection Does Not Work Correctly
152 6. Close the scanner cover. 7. Carefully follow all loading instructions when you reload originals. If originals jam in the scanner frequently, try the following: • Select on the scanner control panel to slow down the scanning speed. • Turn off the Detect Double Feed setting. • Clean inside the ...
Page 153 - Scanning is Slow; Cannot Send Scans to a Cloud Service
153 • Make sure you align the edge guides with the original to avoid scanning at an angle. Parent topic: Solving Scanning Problems Scanning is Slow If scanning becomes slow, try these solutions: • Scan your original at a lower resolution, if possible. • Make sure your system meets the requirements f...
Page 154 - Cannot Send Scans to an Email; Solving Network Scanning Problems; Cannot Scan Over a Network
154 • Make sure the login information you entered for the cloud service is correct. • Make sure the cloud service is not down for system maintenance. Check the cloud service website for more information. Parent topic: Solving Scanning Problems Cannot Send Scans to an Email If you cannot send a scan ...
Page 155 - Scanner Cannot Connect to a Wireless Router
155 • If network communication was interrupted while starting Epson Scan 2 or Epson ScanSmart, exit Epson Scan 2 or Epson ScanSmart, wait a few seconds, and restart the program. If Epson Scan 2 orEpson ScanSmart cannot restart, turn off your scanner, turn it back on, and try starting Epson Scan 2or ...
Page 156 - Solving Scanned Image Quality Problems
156 scanner's MAC address, check the label on the back or bottom of your scanner. Then follow theinstructions in your router documentation to add the address to the list. • If your router does not broadcast its network name (SSID), follow the instructions that came with your scanner to enter your wi...
Page 157 - Back of Original Image Appears in Scanned Image; Scanned Characters are Blurry
157 Back of Original Image Appears in Scanned Image If an image from the back of a thin original appears in your scanned image, make sure you selected thecorrect Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2. You can also select the Remove Background se...
Page 158 - Ripple Patterns Appear in an Image
158 Characters are not Recognized During Conversion to Editable Text (OCR) If characters in your scanned images are not recognized during OCR conversion, try these solutions: • Make sure your original is loaded straight on your product. • Use an original with clear text. • Adjust these Epson Scan 2 ...
Page 159 - Spots or Lines Appear in All Scanned Images; Scanned Image is Cropped
159 Spots or Lines Appear in All Scanned Images If spots or lines appear in all your scanned images, try the following solutions: • Clean the rollers and glass scanning surfaces inside your scanner using a genuine Epson cleaning kit or a soft, moist cloth. • Remove any dirt from your original. • Ena...
Page 160 - Resetting the Epson Scan 2 Settings; Solving Invoice/Receipt Manager Problems; Cannot Access an Accounting Service
160 Resetting the Epson Scan 2 Settings If you continue to experience image quality problems after trying all possible solutions, you may need toreset the Epson Scan 2 settings using the Epson Scan 2 Utility. 1. Do one of the following to start the Epson Scan 2 Utility: • Windows 10 : Click > EPS...
Page 161 - Cannot Import Invoice/Receipt Database; License Key is Disabled; Uninstalling Scanner Software - Windows
161 • Make sure the accounting service is not down for system maintenance. Check the accounting service website for more information. • Make sure the desktop accounting service and its company file are opened on your computer. Parent topic: Solving Invoice/Receipt Manager Problems Cannot Import Invo...
Page 162 - Uninstalling Scanner Software - Mac
162 3. Disconnect any interface cables. 4. Do the following to uninstall each of your scanning software programs and follow any on-screeninstructions: • Windows 10 : Click and select (Settings) > Apps > Apps & features . Select the scanner software program and click Uninstall . • Windows 8...
Page 163 - Internet Support
163 Parent topic: Uninstall Your Scanner Software Where to Get Help (U.S. and Canada) If you need to contact Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) and select you...
Page 166 - Windows System Requirements; Mac System Requirements
166 Technical Specifications These sections list the technical specifications for your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows ...
Page 167 - General Specifications
167 • macOS 10.14.x • macOS 10.13.x • macOS 10.12.x • OS X 10.11.x Note: The UNIX File System (UFS) for OS X and Fast User Switching on OS X is not supported. For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/suppo...
Page 168 - Dimension Specifications; Electrical Specifications
168 Color Depth Color: 30 bits per pixel internal (10 bits per pixel per color) 24 bits per pixel external (8 bits per pixel per color) Grayscale: 10 bits per pixel internal 8 bits per pixel external Black-and-white: 10 bits per pixel internal 1 bit per pixel external Interface SuperSpeed USB 3.0 (b...
Page 169 - Environmental Specifications
169 Rated DC input power supplyvoltage DC 24 V Rated DC input current 1 A Power consumption Operating: 13 W (approximate) Ready mode: 6.7 W (approximate) Sleep mode: 1.0 W (approximate) Power off mode: 0.1 W (approximate) Wi-Fi Connection: Operating: 13 W (approximate) Ready mode: 6.9 W (approximate...
Page 170 - Network Interface Specifications; Standards
170 Note: Avoid operating the scanner in direct sunlight, near a strong light source, or in extremely dusty conditions. Parent topic: Technical Specifications Network Interface Specifications Wi-Fi Standards IEEE802.11a/b/g/n/ac; IEEE802.11n available only on the 20 MHzchannel Frequency ranges IEEE8...
Page 171 - Safety and Approvals Specifications
171 Wireless security protocols WEP (64/128 bit) WPA2-PSK (AES); complies with WPA2 standards with support forWPA/WPA2 Personal WPA3-SAE (AES) WPA2/WPA3-Enterprise; WPA2 compliant with support forWPA/WPA2 Enterprise Note: Wi-Fi Direct supports only WPA2-PSK (AES). Security Protocol SSL/TLS HTTPS (Se...
Page 172 - Notice for Mexico
172 This equipment contains the following wireless module: • Manufacturer: Seiko Epson Corporation. • Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot acceptresponsibility for any failure to satisfy the protection requirements resulting from a...
Page 173 - Notice for Peru
173 Notice for Peru Product Model: J382C (ES-580W) Brand: EPSON This product uses the following WLAN module: WLAN Module Model: J26H005 FCC ID: BKMFBJ26H005 Product Manufacturer: Seiko Epson Corporation Address: 3-3-5 Owa Suwa-shi, Nagano-Ken 392-8502, Japan Parent topic: Technical Specifications
Page 174 - Notices; Important Safety Instructions
174 Notices Check these sections for important notices about your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions...
Page 175 - AC Adapter
175 • Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as specifically explained in this guide. Caution: Radio waves from this product may adversely affect the operation of medical equipment, airplanes, or automatically controlled devices, such as pa...
Page 176 - USB
176 • Never disassemble, modify, or attempt to repair the AC adapter by yourself except as specifically explained in the scanner's guides. • If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of...
Page 177 - Restrictions on Copying; Restriction on disassembling and decompiling; Default Delay Times for Power Management for Epson Products
177 • Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support. • Do not subject your product to sudden changes in temperature or humidity; thi...
Page 178 - Binding Arbitration and Class Waiver; Disputes; ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE; Small Claims Court
178 Binding Arbitration and Class Waiver 1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS ANDCLASS ARBITRATIONS 1.1 Disputes . The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permi...
Page 179 - Arbitration Procedure
179 1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUALCAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ORREPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATECLASS AC...
Page 180 - Amendments to Section 1
180 (iii) Send one copy of the Demand for Arbitration to the other party (same address as the DisputeNotice), or as otherwise agreed by the parties. b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosedto the arbitrator until after the arbitrator d...
Page 181 - Trademarks; Copyright Notice
181 1.9 Severability . If any provision in this Section 1 is found to be unenforceable, that provision shall be severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not apply to the prohibition against class or representative actions as provided in Sec...
Page 182 - libTIFF Software Acknowledgment; A Note Concerning Responsible Use of Copyrighted Materials
182 Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of anyoptions or any consumable products other than those designated as Original Epson Products or EpsonApproved Products by Seiko Epson Corporation. Seiko Epson Corporation shall not be held liable for ...
Page 183 - Copyright Attribution
183 Parent topic: Copyright Notice Copyright Attribution © 2020 Epson America, Inc. 12/20 CPD-59134 Parent topic: Copyright Notice