Dell PowerEdge 700 - User Manual

  Serial Connector   Serial connectors support devices such as external modems, printers, and mice that require serial data transmission. The serial connector uses a 9-pin D-subminiature connector.   Serial Connector Autoconfiguration   The default designation of the integrated serial connector is C...

    Table B- 3. Parallel Connector Pin Assignments    PS/2-Compatible Keyboard and Mouse Connectors   The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors. Figure B -4 illustrates the pin numbers for these connectors and Table B -4 defines the pin assignments for t...

  You can attach a VGA-compatible monitor to the system's integrated video controller using a 15-pin high-density D-subminiature connector. Figure B -5 illustrates the pin numbers for the video connector and Table B -5 defines the pin assignments for the connector.   Figure B- 5. Video Connector Pin...

Integrated NIC Connector   The system's integrated NIC functions as a separate network expansion card while providing fast communication between servers and workstations. Figure B - 7 illustrates the pin numbers for the NIC connector and Table B -7 defines the pin assignments for the connector. Figu...

Back to Contents Page   Abbreviations and Acronyms Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide   A   ampere(s)   AC   alternating current   ADC   a n a l o g-t o-digital converter   ANSI   American National Standards Institute   APIC   Advanced Peripheral Interrupt Controller...

Back to Contents Page   Introduction Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide    Other Documents You May Need    Obtaining Technical Assistance   The system includes the following service features to make troubleshooting and repair easy and effective: l   Embedded server m...

Back to Contents Page   Indicators and Codes Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide   The system, applications, and operating systems can identify problems and alert you to them. Any of the following can indicate when the system is not operating properly: l   System indi...

    Table 2- 3. NIC Indicator Codes    Hot-Plug SCSI Hard-Drive Indicator Codes   Each SCSI hard-drive carrier has two indicators: a busy indicator and a status indicator (see Figure 2 -4 ). The indicators provide information on the status of the respective hard drive. Figure 2- 4. Hard- Drive Indic...

System Messages   System messages appear on the screen to notify you of a possible problem with the system. Table 2 -5 lists the system messages that can occur and the probable cause and corrective action for each message.       Table 2- 5. System Messages  NOTE: If you receive a system message that...

  System Beep Codes   If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the problem.     ROM bad checksum = address   Faulty or improperly installed expansion card.   See " Troubleshooting Expansion Cards " in " Tr...

  If a beep code is emitted, write down the series of beeps and then look it up in Table 2 -6 . If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the possible cause. If you are still unable to resolve the problem, see " Gettin...

  Diagnostics Messages   When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in " Getting Help ," and then follow the instructions in that section for obtaining tech...

Back to Contents Page   Finding Software Solutions Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide    Before You Begin    Troubleshooting Errors and Conflicts   Software problems can be caused by: l   Improper installation or configuration of an application l   Application confli...

  Some applications can leave unnecessary files or data behind after they are deleted from your system. Device drivers can also create application errors. If application errors occur, see your application device driver or operating system documentation for troubleshooting information.   IRQ Assignme...

Back to Contents Page   Running System Diagnostics Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide    Using Server Administrator Diagnostics    System Diagnostics Features    When to Use the System Diagnostics    Running the System Diagnostics    System Diagnostics Testing Option...

    From the Utility Partition 1.   As the system boots, press <F10> during POST. 2.   From the utility partition main menu under Run System Utilities , select Run System Diagnostics .   From the Diagnostics Diskettes 1.   Create a set of diagnostics diskettes from the Dell OpenManage Server A...

l   The menu area consists of two lines at the bottom of the screen. The first line lists the menu options that you can select; press the left- or right-arrow key to highlight an option. The second line provides information about the highlighted option.   For more information about a device group or...

Back to Contents Page   Troubleshooting Your System Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide   Safety First — For You and Your System   To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the sys...

  Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See Figure 2 -...

Problem l   System message indicates a problem with the mouse. l   Mouse is not functioning properly.   Action 1.   Run the appropriate online diagnostic test. See " Using Server Administrator Diagnostics " in " Running System Diagnostics ."   If the test fails, continue to the next ...

Action 1.   Turn off the system and any peripheral devices connected to the serial port. 2.   Swap the serial interface cable with a working cable, and turn on the system and the serial device.   If the problem is resolved, replace the interface cable. See " Getting Help ." 3.   Turn off the...

If the tests fail, continue to the next step. 2.   Check the appropriate indicator on the NIC connector. See " NIC Indicator Codes " in " Indicators and Codes ." l   If the link indicator does not light, check all cable connections. l   If the activity indicator does not light, the n...

    Installing the Bezel   To install the bezel, align the hooks at the bottom of the bezel, swing the top of the bezel forward toward the system, and press the bezel to the system until it snaps into place. Using the system key, lock the bezel.   System Cover   To upgrade or troubleshoot the system...

  Inside the System   In Figure 5 -3 , the bezel and system cover are removed to provide an interior view of the system.   The system board holds the system's circuitry and other electronic components. Several hardware options such as the processors and memory are installed directly on the system bo...

l   Excessive humidity.   Action   1.   Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2.   Remove the bezel. See " Removing the Bezel ." 3.   Lay the system on its right side. 4.   Remove the cover. See " Removing the Cover ." 5. ...

  If the tests fail, see " Getting Help ."   Troubleshooting the System Battery   Problem l   System message indicates a problem with the battery. l   System Setup program loses system configuration information. l   System date and time do not remain current.     Action 1.   Re-enter the tim...

9.   Install the bezel. See " Installing the Bezel ." 10.   Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.   If the problem persists, see " Getting Help ."   Troubleshooting System Cooling Problems   Problem l   Cooling fan i...

  Troubleshooting System Memory   Problem l   Faulty memory module. l   Faulty system board.   Action   1.   Run the appropriate online diagnostic test. See " Using Server Administrator Diagnostics " in "Running System Diagnostics." 2.   Turn on the system and attached peripherals.  ...

16.   Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 17.   As the system boots, observe the monitor screen and the indicators on the keyboard. 18.   If an error message still appears, perform step 15 through step 17 for each additional error message. ...

  If the tests fail, see " Getting Help ." 24.   Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 25.   Remove the bezel. See " Removing the Bezel ." 26.   Lay the system on its right side. 27.   Remove the cover. See " Removing ...

Troubleshooting a Hot-Plug SCSI Hard Drive   Problem l   Device driver error. l   Hard drive not recognized by the system.   Action   1.   Run the appropriate online diagnostic test. See " Using Server Administrator Diagnostics " in " Running System Diagnostics ."   If the test fails...

e.   Verify that the SCSI cable is securely connected to the RAID controller card. f.   Replace the cover. See " Replacing the Cover ." g.   Stand the system upright. h.   Install the bezel. See " Installing the Bezel ." 11.   Format and partition the hard drive. See the operating sy...

17.   Install the bezel. See " Installing the Bezel ." 18.   Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 19.   Format and partition the hard drive. See the operating system documentation. 20.   If possible, restore the files to the drive.  ...

  If the problem persists, see " Getting Help ."   Troubleshooting a SATA Hard Drive in a RAID Configuration (When Available)   Problem l   Device driver error. l   Damaged or improperly connected hard-drive cables.   Action     1.   Run the appropriate online diagnostic test. See " Usin...

1.   Run the appropriate online diagnostic test. See " Using Server Administrator Diagnostics " in "Running System Diagnostics." 2.   Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3.   Remove the bezel. See " Removing the Beze...

Back to Contents Page   Installing System Options Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide    Cooling Shroud    System Fans    Memory Modules    Processor    Expansion Cards    System Battery   This section describes how to remove and install the following components: l   ...

  Installing the Cooling Shroud 1.   Ensure that no tools or loose parts are left inside the system. 2.   Align the anchor tabs on the cooling shroud with the holes in the system chassis. 3.   Reposition the SCSI and power cables so they do not obstruct the DIMMs and interfere with installing the co...

  Installing the Front System Fan   1.   Insert the fan cable connector into the routing hole in the expansion-card guide bracket. See Figure 6 -2 . 2.   Align the fan assembly with the slots in the chassis and gently lower the assembly into the chassis. See Figure 6 -3 . 3.   Pull the fan cable thr...

  1.   Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2.   Remove the bezel. See " Removing the Bezel " in "Troubleshooting Your System." 3.   Lay the system on its right side. 4.   Remove the cover. See " Removing t...

  Memory Module Installation Guidelines   The memory module sockets are arranged in banks (1 and 2) on two channels (A and B). Unless only one 256-MB memory module is installed, the modules must be installed in identical pairs. For example, if you are installing 512-MB of total system memory, socket...

9.   Stand the system upright. 10.   Install the bezel. See " Installing the Bezel " in "Troubleshooting Your System." 11.   Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.   After the system completes the POST routine, it run...

8.   Align the memory module's edge connector with the alignment key, and insert the memory module in the connector. See Figure 6 -5 .   The memory module connector has an alignment key that allows the memory module to be installed in the connector in only one way. 9.   Press down on the memory modu...

  The following items are included in the processor upgrade kit: l   A processor l   A heat sink   Replacing the Processor   1.   Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2.   Remove the bezel. See " Removing the Bezel " i...

13.   When the processor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the processor in the socket.   14.   Remove the thermal grease protective cover from the new heat sink.   If you did not receive a new heat sink with the processor, s...

  1.   Unpack the expansion card, and prepare it for installation.   For instructions, see the documentation that accompanied the card. 2.   Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3.   Remove the bezel. See " Removing the Be...

b.   Grasp the expansion card by its top corners, and carefully remove it from the expansion- card connector.   7.   If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch. 8.   Install the cover. See " Re...

Back to Contents Page   Installing Drives Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide    Connecting Drives    Front-Panel Drive Inserts    Diskette Drive    5.25-Inch Drives    Hard Drives    Cabled SATA and SCSI Hard Drives    Hot-Plug SCSI Hard Drives    Installing a RAID C...

    Front-Panel Drive Inserts   To help keep dust and dirt out of the system, a plastic insert in the bezel covers each empty external drive bay. Additionally, each empty external drive bay is covered by a metal insert in the chassis to maintain Federal Communications Commission (FCC) certification ...

1.   Install the chassis drive insert by sliding the insert into the chassis until tabs on the side of the insert snap into place. See Figure 7 -1 . 2.   Install the bezel drive insert by sliding the insert into the bezel until the tabs on the side of the insert snap into place. See Figure 7 -1 . 3....

15.   Install the cover. See " Replacing the Cover " in "Troubleshooting Your System." 16.   Stand the system upright. 17.   Install the bezel. See " Installing the Bezel " in "Troubleshooting Your System." 18.   Reconnect the system to its electrical outlet and turn ...

  Installing a Hard Drive 1.   Unpack the drive (and controller card, if applicable), and prepare the drive for installation.   For instructions, see the documentation that accompanied the drive. 2.   Install the hard drive in the hard-drive bay: a.   Slide the drive into the drive bay with the back...

6.   Ensure that all cables are firmly connected and arranged so that they will not catch on the computer covers or block airflow inside the system. 7.   Install the cooling shroud. See " Installing the Cooling Shroud " in "Installing System Options." 8.   Install the cover. See "...

For instructions, see the documentation that accompanied the drive. 2.   Remove the bezel. See " Removing the Bezel " in "Troubleshooting Your System." 3.   Open the hard-drive carrier handle. See Figure 7 -1 1 .   4.   Insert the hard-drive carrier into the drive bay. See Figure 7 -...

Back to Contents Page   Getting Help Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide    Technical Assistance    Dell Enterprise Training and Certification    Problems With Your Order    Product Information    Returning Items for Warranty Repair or Credit    Before You Call    Con...

To check on the status of any Dell™ products that you have ordered, you can go to  support.dell.com , or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See the contact information for your region.   Technical Su...

Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.   Remember to fill out the Diagnostics Checklist . If possible, turn on your system before you call Dell for technical assistance and ...