Page 2 - Jumpers; System Board Jumpers
Back to Contents Page Jumpers, Switches, and Connectors Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide Jumpers — A General Explanation System Board Jumpers System Board Connectors Backplane Board Connectors Riser Card Connectors Disabling a Forgotten Password...
Page 4 - Backplane Board Connectors; Riser Card Connectors
Backplane Board Connectors See Figure A -4 and Table A -3 for the location and description of the backplane board connectors. Figure A- 4. Backplane Board Connectors Table A- 3. Backplane Board Connectors Riser Card Connectors See Figure A -5 and Table A -4 for the location and descri...
Page 5 - Disabling a Forgotten Password
Table A- 4. Riser Card Connectors Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" in your User's Guide . The password jumper enables these passwor...
Page 7 - Serial Connector; Serial Connector Autoconfiguration
Back to Contents Page I/O Connectors Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide I/O Connectors Serial Connector PS/2-Compatible Keyboard and Mouse Connectors Video Connector USB Connector NIC Connector Network Cable Requirements I/O Connectors I/O ...
Page 8 - PS/2-Compatible Keyboard and Mouse Connectors
The default designation of the integrated serial connector is COM1. When you add an expansion card containing a serial connector that has the same designation as the integrated connector, the system's autoconfiguration feature remaps (reassigns) the integrated serial connector to the next available ...
Page 9 - Video Connector; USB Connector
Video Connector You can attach a VGA-compatible monitor to the system's integrated video controller using a 15-pin high-density D-subminiature connector. Figure B -4 illustrates the pin numbers for the video connector and Table B -4 defines the pin assignments for the connector. Figure B- 4. V...
Page 10 - NIC Connector; Network Cable Requirements
NIC Connector The system's NIC provides fast communication between servers and workstations. Figure B -6 illustrates the pin numbers for the NIC connector and Table B -6 defines the pin assignments for the connector. Figure B- 6. NIC Connector Table B- 6. NIC Connector Pin Assignments Ne...
Page 11 - Abbreviations and Acronyms
Back to Contents Page Abbreviations and Acronyms Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide A ampere(s) AC alternating current ANSI American National Standards Institute APM advanced power management BIOS basic input/output system C Celsius CD c...
Page 19 - Introduction; Other Documents You May Need
Back to Contents Page Introduction Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide Other Documents You May Need Your system includes the following significant service and upgrade features: l System diagnostics, which checks for hardware problems (if the system can boot) ...
Page 20 - Front-Panel Indicators and Features
Back to Contents Page Indicators, Messages, and Codes Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide Front-Panel Indicators and Features Back-Panel Indicators and Features System Messages System Beep Codes Warning Messages Diagnostics Messages Alert Messag...
Page 21 - Back-Panel Indicators and Features
Table 2- 1. Front- Panel Indicator Codes l The power button controls the power input to the system's power supply. l The two system identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed or the system ...
Page 22 - System Messages
System Messages System messages appear on the console during POST to notify you of a possible problem with the system. If you are performing console redirection, system messages will appear on the console. Table 2 -3 lists the system messages that can occur and the probable cause and corrective ...
Page 26 - System Beep Codes
System Beep Codes When an error that cannot be reported on the monitor occurs during a boot routine, the system may emit a series of beeps that identify the problem. When a beep code is emitted, record it on a copy of the Diagnostics Checklist in " Getting Help ," and then look it up i...
Page 28 - Finding Software Solutions; Before You Begin; Input Errors
Back to Contents Page Finding Software Solutions Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide Before You Begin Troubleshooting Errors and Conflicts Software problems can be caused by: l Improper installation or configuration of an application l Application confli...
Page 30 - Running the System Diagnostics; Using Server Administrator Diagnostics; System Diagnostics Features; When to Use the System Diagnostics
Back to Contents Page Running the System Diagnostics Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Op...
Page 31 - System Diagnostics Testing Options; Using the Advanced Testing Options
From the Utility Partition 1. As the system boots, press <F10> during POST. 2. From the utility partition main menu under Run System Utilities , select Run System Diagnostics . From the Diagnostics Diskettes 1. Create a set of diagnostics diskettes from the Dell OpenManage Server A...
Page 32 - Error Messages
l The right side of the screen under Devices for Highlighted Group lists the specific devices within a particular test group. l The menu area consists of two lines at the bottom of the screen. The first line lists the menu options that you can select; press the left- or right-arrow key to highli...
Page 33 - Troubleshooting Your System; Safety First; Checking Specific System Problems
Back to Contents Page Troubleshooting Your System Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide If your system is not working as expected, begin troubleshooting using the procedures in this section. This section guides you through initial checks and procedures that can so...
Page 35 - Closing the System; Checking the Equipment; Troubleshooting the Video Subsystem
Closing the System 1. Ensure that you did not leave tools or parts inside the system. 2. Place the cover over the sides of the chassis, and slide the cover forward until it snaps into place. See Figure 5 -2 . 3. Tighten the thumbscrew at the back of the system to secure the cover. 4. To re...
Page 36 - Troubleshooting the Keyboard; Troubleshooting the Mouse
If a video expansion card is not installed, go to step 3 . If a video expansion card is installed, remove the video card. See " Removing an Expansion Card " in "Installing System Components." If the problem persists, go to step 3 . 3. Run the video tests in the system diagnostics...
Page 37 - Troubleshooting Basic I/O Functions; Troubleshooting a Serial I/O Device; Troubleshooting a USB Device
If the problem is resolved, you must replace the faulty mouse. See " Getting Help ." 3. Enter the System Setup program, and ensure that the mouse controller is enabled. See "Using the System Setup Program" in your User's Guide . If the problem is not resolved, continue to step ...
Page 38 - Inside the System
Problem l System error message indicates a problem. l Device connected to the port is not working. Action 1. Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup Program" in the User's Guide . 2. Remove the bezel. See " Opening...
Page 39 - Troubleshooting a Wet System; Troubleshooting a Damaged System; Troubleshooting the System Battery
expansion cards and the lower slot supports PCI-X 64-bit, 133-MHz expansion cards. The hard-drive bays provide space for up to two IDE or SCSI drives and a CD/diskette drive combination. The SCSI hard drives must be connected to a controller card. Power is supplied to the backplane board, the syst...
Page 41 - Troubleshooting an Expansion Card
2. Lift the fan from the chassis. See " Removing a Fan Assembly " in "Installing System Components." 3. Reseat the fan. Ensure that the fan connector is firmly seated. 4. Close the system. See " Closing the System ." If the problem persists, replace the fan. 5. If...
Page 42 - Troubleshooting the Microprocessor; Troubleshooting System Memory
If the tests are successful, the expansion cards may not have been properly installed. Troubleshooting the Microprocessor Problem l Error message indicates a microprocessor problem. l A heat sink is not installed for the processor. Action 1. Run the appropriate online diagnostics tes...
Page 43 - Troubleshooting the System Board; Troubleshooting a Diskette Drive
If no error messages occur during POST, continue to the next step. If there are error messages, the system board might be faulty. See " Getting Help ." 10. Open the system. See " Opening the System ." 11. Remove the memory module from DIMM A and reinstall one of the memory mo...
Page 44 - Troubleshooting a CD Drive
1. Enter the System Setup program and verify that the diskette drive is configured correctly. See "Using the System Setup Program" in the User's Guide . 2. Run the appropriate online diagnostic test. See " Using Server Administrator Diagnostics " in Running System Diagnostics....
Page 45 - Troubleshooting IDE Hard Drives; Troubleshooting SCSI Hard Drives
5. Open the system. See "Opening the System." 6. Ensure that the CD/diskette-drive interface cable is securely connected to the interposer board and to the backplane board. 7. Close the system. See " Closing the System ." 8. Run the IDE devices tests in the system diagnostics...
Page 47 - Installing System Components; System Board Components; Fan Assemblies
Back to Contents Page Installing System Components Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide System Board Components Fan Assemblies Expansion Cards System Memory Upgrading the Processor System Battery Power Supply This section describes how to insta...
Page 48 - Removing a Fan Assembly
Your system contains three fan assemblies. The three assemblies provide cooling for the processor, memory modules, and expansion cards. Removing a Fan Assembly 1. Open the system. See " Opening the System " in Troubleshooting Your System." 2. Lift the fan assemblies out of the ...
Page 49 - Installing a Fan Assembly; Expansion Cards; Installing an Expansion Card
Installing a Fan Assembly 1. Align the replacement fan assembly's connector with the connector on the system board and the pegs on the chassis. See Figure 6 -2 , Figure 6 -3 , and Figure 6 -4 for the locations of the fan assemblies. 2. Push down on the fan assembly until it is properly seated ...
Page 50 - Removing an Expansion Card; System Memory; Memory Module Installation Guidelines
Removing an Expansion Card 1. Open the system. See " Opening the System " in Troubleshooting Your System." 2. Disconnect any external cable(s) that are connected to the expansion card. 3. Remove the expansion-card retainer adjacent to the PCI slots. See Figure 6 -5 . 4. Gra...
Page 51 - Installing Memory Modules; Removing Memory Modules; Upgrading the Processor
Installing Memory Modules 1. Open the system. See " Opening the System " in Troubleshooting Your System." 2. Locate the memory module sockets. See Figure 6 -1 . 3. Press the ejectors on the memory module socket down and out, as shown in Figure 6 -6 , to allow the memory module to...
Page 52 - Replacing the Processor
It is possible to upgrade your processor to take advantage of future options in speed and functionality. Each processor and its associated level 2 (L2) cache memory are contained in a pin grid array (PGA) package that is installed in a ZIF socket on the system board. The following items are includ...
Page 54 - System Battery; Replacing the Battery
See " Running the System Diagnostics " for information about running the diagnostics and troubleshooting processor problems. System Battery The system battery maintains your system's configuration, date, and time information in a special section of memory when you turn off the system. Th...
Page 55 - Power Supply; Removing the Power Supply
6. Close the system. See " Closing the System " in "Troubleshooting Your System." 7. Enter the System Setup program to confirm that the battery operates properly. 8. From the main screen, select System Time to enter the correct time and date. Also, re-enter any system configu...
Page 56 - Installing the Power Supply
Installing the Power Supply 1. Lower the power supply into the chassis and slide it forward until the securing tabs on the power supply are engaged into the securing brackets. 2. Connect the power-supply cable to the backplane. 3. Replace the power-supply retaining bracket. 4. Close the sy...
Page 57 - Installing Drives; SCSI Configuration Information; SCSI Interface Cables; Configuring the Boot Drive
Back to Contents Page Installing Drives Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide SCSI Configuration Information Configuring the Boot Drive Hard Drives Installing a RAID or SCSI Controller Card CD/Diskette Drives The hard drive bays provide space for up t...
Page 58 - Hard Drives; Removing a Hard Drive
l To boot from an IDE or SCSI RAID array, the drive must be connected to the RAID controller card. See the documentation that accompanied the controller card. Hard Drives Your system contains up to two non-h o t-pluggable IDE or SCSI hard drives. If your system contains SCSI hard drives, they ...
Page 59 - Installing a Hard Drive; Installing a RAID or SCSI Controller Card; Removing the CD/Diskette Drive Tray
Installing a Hard Drive 1. Align the hard-drive mounting holes with the holes in the drive carrier. 2. Using a #2 Phillips screwdriver, install the four screws that secure the hard drive to the carrier. See Figure 7 -2 . 3. Align the hard-drive carrier so that the shoulder washers on the c...
Page 60 - Installing the CD/Diskette Drive Tray; Removing the CD and Diskette Drives
1. Open the system. See " Opening the System " in "Troubleshooting Your System." 2. Disconnect the interface cable from the CD/diskette drive's interposer card. 3. Loosen the thumbscrew that secures the CD/diskette drive tray to the chassis. See Figure 7 -3 . 4. Slide the tra...
Page 61 - Installing the CD and Diskette Drives
Installing the CD and Diskette Drives 1. Align the diskette drive's mounting holes with the retaining pins on the drive tray. See Figure 7 -4 . If the diskette drive is replaced, connect the interface cable from the interposer card to the new diskette drive. 2. Align the CD drive's mounting ...
Page 62 - Getting Help; Technical Assistance; Online Services
Back to Contents Page Getting Help Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Con...
Page 64 - Dell Enterprise Training and Certification; Problems With Your Order
Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations. Problems With Your Order If you have a problem with your order, such as missing parts, wrong p...
Page 65 - Contacting Dell
Contacting Dell To contact Dell electronically, you can access the following websites: l www.dell.com l support.dell.com (technical support) l premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinu...