Cisco OL-4660-01 - Manual
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Table of Contents:
- Page 2 – Introducing Cisco Call Back; Overview of Cisco Call Back Architecture
- Page 3 – Cisco CallManager Database Interface (DBL Library)
- Page 4 – Call Back Handler
- Page 5 – SDI Trace and Alarm; Cisco Extended Functions Service Dependency
- Page 6 – Multiple Cisco Extended Functions Applications in a Cluster
- Page 7 – How to Use Cisco Call Back; Cisco Call Back—Normal Operation; Cisco Call Back—Abnormal Operation
- Page 8 – System Requirements for Cisco Call Back
- Page 9 – Interactions and Restrictions
- Page 11 – Configuring Cisco Call Back Feature; Configuration Checklist for Cisco Call Back
- Page 12 – Creating a Softkey Template with the CallBack Softkey
- Page 13 – Configuring CallBack Softkey Template in Device Pool
- Page 14 – Adding CallBack Softkey Template in Phone Configuration; Setting the Cisco Extended Functions Service Parameters
- Page 16 – Troubleshooting Cisco Call Back Feature; Where to Find More Information
C H A P T E R
4-1
Cisco CallManager Features and Services Guide
OL-4660-01
4
Cisco Call Back
The Cisco Call Back feature allows you to receive call back notification on your
Cisco IP Phone when a called party line becomes available. To receive call back
notification, a user presses the CallBack softkey while receiving a busy or
ringback tone. You can activate call back notification on a line on a
Cisco IP Phone within the same Cisco CallManager cluster as your phone. You
cannot activate call back notification if the called party has forwarded all calls to
another extension.
This chapter provides the following information about Cisco Call Back:
•
Introducing Cisco Call Back, page 4-2
•
System Requirements for Cisco Call Back, page 4-8
•
Interactions and Restrictions, page 4-9
•
Installing and Activating Cisco Extended Functions for the Cisco Call Back
Feature, page 4-10
•
Configuring Cisco Call Back Feature, page 4-11
•
Providing Information to Users for Cisco Call Back Feature, page 4-16
•
Troubleshooting Cisco Call Back Feature, page 4-16
•
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Summary
Chapter 4 Cisco Call Back Introducing Cisco Call Back 4-2 Cisco CallManager Features and Services Guide OL-4660-01 Introducing Cisco Call Back The following sections provide information about the Cisco Call Back feature: • Overview of Cisco Call Back Architecture, page 4-2 • Cisco Extended Functions...
4-3 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Introducing Cisco Call Back Figure 4-1 Cisco Call Back Using the Cisco Extended Functions Service Architecture Cisco CTIManager Interface (QBEHelper) The QBEHelper library provides the interface that allows the CE...
Chapter 4 Cisco Call Back Introducing Cisco Call Back 4-4 Cisco CallManager Features and Services Guide OL-4660-01 Call Back Handler The Call Back Handler resides in the CEF service and receives the called extension and calling extension information when the CallBack softkey is pressed. Cisco CallMa...
