Cisco OL-4660-01 - Manuals - manualsarea.com

Page 2 - Introducing Cisco Call Back; Overview of Cisco Call Back Architecture

Chapter 4 Cisco Call Back Introducing Cisco Call Back 4-2 Cisco CallManager Features and Services Guide OL-4660-01 Introducing Cisco Call Back The following sections provide information about the Cisco Call Back feature: • Overview of Cisco Call Back Architecture, page 4-2 • Cisco Extended Functions...

Page 3 - Cisco CallManager Database Interface (DBL Library)

4-3 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Introducing Cisco Call Back Figure 4-1 Cisco Call Back Using the Cisco Extended Functions Service Architecture Cisco CTIManager Interface (QBEHelper) The QBEHelper library provides the interface that allows the CE...

Page 4 - Call Back Handler

Chapter 4 Cisco Call Back Introducing Cisco Call Back 4-4 Cisco CallManager Features and Services Guide OL-4660-01 Call Back Handler The Call Back Handler resides in the CEF service and receives the called extension and calling extension information when the CallBack softkey is pressed. Cisco CallMa...

Page 5 - SDI Trace and Alarm; Cisco Extended Functions Service Dependency

4-5 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Introducing Cisco Call Back SDI Trace and Alarm The Cisco Extended Functions service uses the SDI Trace and Alarm libraries. The libraries generate trace and alarms to the Event Viewer. The alarm library publishes...

Page 6 - Multiple Cisco Extended Functions Applications in a Cluster

Chapter 4 Cisco Call Back Introducing Cisco Call Back 4-6 Cisco CallManager Features and Services Guide OL-4660-01 Figure 4-2 Cisco Extended Functions Service Dependency (Typical Configuration) Multiple Cisco Extended Functions Applications in a Cluster If multiple Cisco Extended Functions applicati...

Page 7 - How to Use Cisco Call Back; Cisco Call Back—Normal Operation; Cisco Call Back—Abnormal Operation

4-7 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Introducing Cisco Call Back How to Use Cisco Call Back After proper installation and configuration, Cisco IP Phone Models 7960 and 7940 include the Cisco Call Back feature. The following sections describe how to u...

Page 8 - System Requirements for Cisco Call Back

Chapter 4 Cisco Call Back System Requirements for Cisco Call Back 4-8 Cisco CallManager Features and Services Guide OL-4660-01 When Phone A unsuccessfully tries to activate Call Back, the following message displays: Call Back cannot be invoked for extension xxxx. Press Exit to quit this screen. If P...

Page 9 - Interactions and Restrictions

4-9 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Interactions and Restrictions The following phones support Cisco Call Back with the CallBack softkey (can be calling and called phone): • Cisco IP Phone Models 7960, 7940, 7912, and 7905 You can call the following...

Page 11 - Configuring Cisco Call Back Feature; Configuration Checklist for Cisco Call Back

4-11 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Configuring Cisco Call Back Feature Configuring Cisco Call Back Feature For successful configuration of the Cisco Call Back feature, review the steps in the configuration checklist, perform the configuration requ...

Page 12 - Creating a Softkey Template with the CallBack Softkey

Chapter 4 Cisco Call Back Configuring Cisco Call Back Feature 4-12 Cisco CallManager Features and Services Guide OL-4660-01 Creating a Softkey Template with the CallBack Softkey Perform the following procedure to create a new softkey template with the CallBack softkey. Procedure Step 1 From Cisco Ca...

Page 13 - Configuring CallBack Softkey Template in Device Pool

4-13 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Configuring Cisco Call Back Feature Step 6 To add the CallBack softkey to the template, click the Configure Softkey Layout link. The Softkey Layout Configuration window displays. You must add the CallBack softkey...

Page 14 - Adding CallBack Softkey Template in Phone Configuration; Setting the Cisco Extended Functions Service Parameters

Chapter 4 Cisco Call Back Configuring Cisco Call Back Feature 4-14 Cisco CallManager Features and Services Guide OL-4660-01 Step 3 In the Softkey Template field, choose the softkey template that contains the CallBack softkey from the drop-down list box. (If you have not created this template, see th...

Page 16 - Troubleshooting Cisco Call Back Feature; Where to Find More Information

Chapter 4 Cisco Call Back Providing Information to Users for Cisco Call Back Feature 4-16 Cisco CallManager Features and Services Guide OL-4660-01 Providing Information to Users for Cisco Call Back Feature The Cisco IP Phone Models 7960 and 7940 User Guide provides procedures for how to use the Call...