Page 3 - iii; C O N T E N T S; Understanding Cisco IP Phone Productivity Services; Subscribing to Cisco IP Phone Productivity Services
iii Cisco IP Phone Productivity Services User Guide 78-13565-01 C O N T E N T S Audience vii Organization viii Related Documentation ix Conventions ix Obtaining Documentation xi World Wide Web xi Documentation CD-ROM xi Ordering Documentation xii Documentation Feedback xii Obtaining Technical Assist...
Page 4 - iv; Using Cisco IP Phone Productivity Services; Common Questions about Cisco IP Phone Productivity Services
Contents iv Cisco IP Phone Productivity Services User Guide 78-13565-01 C H A P T E R 3 Using Cisco IP Phone Productivity Services 3-1 Navigating Cisco IP Phone Services 3-2 Tips for Using the LCD Display 3-3 Accessing Cisco IP Phone Productivity Services 3-4 Logging in to Cisco IP Phone Productivit...
Page 7 - vii; Preface; Audience
vii Cisco IP Phone Productivity Services Administrator’s Guide 78-13565-01 Preface Cisco Personal Assistant provides Cisco IP Phone Productivity Services, a suite of applications for Cisco IP Phone Models 7960 and 7940. The Cisco IP Phone Productivity Services User Guide provides instructions for su...
Page 8 - viii; Organization; Chapter
Preface Organization viii Cisco IP Phone Productivity Services Administrator’s Guide 78-13565-01 Organization This guide is organized as follows: Chapter Title Description Chapter 1 Understanding Cisco IP Phone Productivity Services A general overview of Cisco IP Phone Productivity Services. Chapter...
Page 9 - ix; Related Documentation; Conventions; Convention
ix Cisco IP Phone Productivity Services Administrator’s Guide 78-13565-01 Preface Related Documentation Related Documentation For information about using the Cisco IP Phones, refer to the following documents: • Cisco IP Phone Models 7960 and 7940 At a Glance • Cisco IP Phone Models 7960 and 7940 Use...
Page 11 - xi; Obtaining Documentation; World Wide Web
xi Cisco IP Phone Productivity Services Administrator’s Guide 78-13565-01 Preface Obtaining Documentation Warnings use the following conventions: Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of th...
Page 12 - xii; Ordering Documentation; Feedback
Preface Obtaining Documentation xii Cisco IP Phone Productivity Services Administrator’s Guide 78-13565-01 Ordering Documentation Cisco Systems documentation is available in the following ways: • Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products Mar...
Page 13 - xiii; Obtaining Technical Assistance; Technical Assistance Center
xiii Cisco IP Phone Productivity Services Administrator’s Guide 78-13565-01 Preface Obtaining Technical Assistance Obtaining Technical Assistance Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and samp...
Page 14 - xiv; Contacting TAC by Using the Cisco TAC Website; Contacting TAC by Telephone
Preface Obtaining Technical Assistance xiv Cisco IP Phone Productivity Services Administrator’s Guide 78-13565-01 Contacting TAC by Using the Cisco TAC Website If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac P3 a...
Page 15 - Understanding Cisco
C H A P T E R 1-1 Cisco IP Phone Productivity Services User Guide 78-13565-01 1 Understanding Cisco IP Phone Productivity Services Cisco Personal Assistant provides Cisco IP Phone Productivity Services, a suite of applications for Cisco IP Phone Models 7960 and 7940. With these extensible markup lan...
Page 16 - CalendarView
Chapter 1 Understanding Cisco IP Phone Productivity Services CalendarView 1-2 Cisco IP Phone Productivity Services User Guide 78-13565-01 CalendarView With CalendarView, you can manage your appointments using your Cisco IP Phone. From your phone, you can be notified of new meetings, view your meetin...
Page 17 - MailView
1-3 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 1 Understanding Cisco IP Phone Productivity Services MailView MailView With MailView, you no longer have to rely on voice prompts to check your messages. From your Cisco IP Phone Models 7960 or 7940, you now get a list of the vo...
Page 18 - Contacts Synchronization
Chapter 1 Understanding Cisco IP Phone Productivity Services Contacts Synchronization 1-4 Cisco IP Phone Productivity Services User Guide 78-13565-01 Contacts Synchronization If you use Outlook, Contacts Synchronization allows you to synchronize the entries in your Personal Address Book in Cisco Cal...
Page 19 - Subscribing to Cisco
C H A P T E R 2-1 Cisco IP Phone Productivity Services User Guide 78-13565-01 2 Subscribing to Cisco IP Phone Productivity Services Before you can use Cisco IP Phone Productivity Services, you must first subscribe to Cisco IP Phone Productivity Services in Cisco CallManager. Tips If you do not know ...
Page 20 - Configure your Cisco IP Phone Services.; roductivity Svcs
Chapter 2 Subscribing to Cisco IP Phone Productivity Services 2-2 Cisco IP Phone Productivity Services User Guide 78-13565-01 Step 3 Click Configure your Cisco IP Phone Services. The Cisco IP Phone services page displays. Step 4 From the Your Subscribed Services pane on the left side of the page, se...
Page 21 - Continue
2-3 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 2 Subscribing to Cisco IP Phone Productivity Services Step 5 Click Continue . A new page displays. Step 6 Enter your service information for Cisco IP Phone Productivity Services. Figure 2-2 shows the service fields completed. Us...
Page 22 - Subscribe; Service Field Description
Chapter 2 Subscribing to Cisco IP Phone Productivity Services 2-4 Cisco IP Phone Productivity Services User Guide 78-13565-01 Note MailView uses URL1 and URL2. For URL1 and URL2, use :0 for the default port number or use :xxx for the custom port number. Contact your mail server administrator for a p...
Page 23 - Using Cisco
C H A P T E R 3-1 Cisco IP Phone Productivity Services User Guide 78-13565-01 3 Using Cisco IP Phone Productivity Services These sections help you use Cisco IP Phone Productivity Services: • Navigating Cisco IP Phone Services, page 3-2 • Accessing Cisco IP Phone Productivity Services, page 3-4 • Log...
Page 24 - Navigating Cisco
Chapter 3 Using Cisco IP Phone Productivity Services Navigating Cisco IP Phone Services 3-2 Cisco IP Phone Productivity Services User Guide 78-13565-01 Navigating Cisco IP Phone Services You access Cisco IP Phone Services through the Services button on the Cisco IP Phone Models 7960 and 7940 (see Fi...
Page 25 - Tips for Using the LCD Display; Navigation
3-3 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Navigating Cisco IP Phone Services Tips for Using the LCD Display Here are some tips for using the LCD screen on your Cisco IP Phone. These tips can help you navigate menus and soft k...
Page 26 - Accessing Cisco IP Phone Productivity Services; Services; Select
Chapter 3 Using Cisco IP Phone Productivity Services Accessing Cisco IP Phone Productivity Services 3-4 Cisco IP Phone Productivity Services User Guide 78-13565-01 Accessing Cisco IP Phone Productivity Services To access Cisco IP Phone Productivity Services, perform these steps: Procedure Step 1 Fro...
Page 27 - Logging in to Cisco; How Login Works; Cisco Phone Productivity Services Login from your Cisco IP Phone:; secure
3-5 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Logging in to Cisco IP Phone Productivity Services Step 3 Proceed to the “Logging in to Cisco IP Phone Productivity Services” section on page 3-5 . Related Topics: • Navigating Cisco ...
Page 29 - If you are using someone else’s Cisco IP Phone
3-7 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Logging in to Cisco IP Phone Productivity Services b. If you are using someone else’s Cisco IP Phone : – Use the << soft key to backspace and delete the displayed UserID. – Ente...
Page 30 - Ending a Session
Chapter 3 Using Cisco IP Phone Productivity Services Ending a Session 3-8 Cisco IP Phone Productivity Services User Guide 78-13565-01 Ending a Session To end a session of Cisco IP Phone Productivity Services, perform the following steps: Step 1 To end a session of Cisco IP Phone Productivity Service...
Page 31 - Using CalendarView
3-9 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView Using CalendarView With CalendarView, you can keep track of your appointments on your Cisco IP Phone. You can be notified of new meetings, and you can view your mee...
Page 33 - From Your Cisco IP Phone You Can
3-11 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView Related Topics: • Logging in to Cisco IP Phone Productivity Services, page 3-5 • Checking New Meetings, page 3-12 Table 3-1 Using CalendarView CalendarView Service...
Page 34 - Checking New Meetings; New Meetings
Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView 3-12 Cisco IP Phone Productivity Services User Guide 78-13565-01 Checking New Meetings With the New Meetings service, you can quickly view your new meeting notices. You can accept, tentatively decline or decline them from your C...
Page 36 - Checking Your Schedule for Today; Today’s Schedule
Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView 3-14 Cisco IP Phone Productivity Services User Guide 78-13565-01 Checking Your Schedule for Today To view your appointments for today, perform the following steps: Procedure Step 1 From the CalendarView Menu (see Figure 3-4 ), s...
Page 37 - Accept; Unsure; Decline; DialNum
3-15 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView The Meeting Details screen displays the meeting subject, location, time, and sender (see Figure 3-8 ). Step 3 Use the Navigation button to scroll to view the compl...
Page 38 - CnclMtg
Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView 3-16 Cisco IP Phone Productivity Services User Guide 78-13565-01 Step 5 On the Meeting Detail screen (see Figure 3-9 ): • If you are the originator of the meeting, you can press the CnclMtg soft key to cancel the meeting. • Pres...
Page 39 - Checking Your Weekly Schedule; Weekly Schedule
3-17 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView Checking Your Weekly Schedule With the Weekly Schedule service, you can view your schedule for this week, next week or last week on one screen. You can also choose...
Page 40 - CurrentWeek
Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView 3-18 Cisco IP Phone Productivity Services User Guide 78-13565-01 Step 3 On the Calendar Menu screen: • Select one of the days of the week, you view your schedule for that day. • Select 1 CurrentWeek to view an entire week of app...
Page 42 - Viewing Your Schedule for a Specific Date; Select a Date
Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView 3-20 Cisco IP Phone Productivity Services User Guide 78-13565-01 Viewing Your Schedule for a Specific Date With CalendarView’s Select a Date service, you can specify a date and view your appointments for that date. To do this, p...
Page 43 - Submit; Setting Your Meeting Reminder
3-21 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView Step 3 Press the Submit soft key. Changing the date results in a phone display of: Schedule for <xx/xx/xx> and a list of your appointments for that date. Ste...
Page 45 - By Phone display; Exit
3-23 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView Figure 3-15 Setting Meeting Reminders Step 4 Select either 1 By Pager/Email or 2 By Phone display . If you choose Reminder by Pager/Email, the service uses the e-m...
Page 46 - Using MailView; Logging in to MailView
Chapter 3 Using Cisco IP Phone Productivity Services Using MailView 3-24 Cisco IP Phone Productivity Services User Guide 78-13565-01 Using MailView These topics help you use MailView from your Cisco IP Phone to access your Cisco Unity voice mail, your Cisco Unity e-mail and up to two additional e-ma...
Page 47 - MailView
3-25 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using MailView Step 3 Select 3 MailView in one of two ways: • Use the Navigation button to scroll to 3 MailView and press the Select soft key. • Press the number key 3 on your phone’...
Page 48 - Changing your MailView Login; Reset soft key
Chapter 3 Using Cisco IP Phone Productivity Services Using MailView 3-26 Cisco IP Phone Productivity Services User Guide 78-13565-01 Figure 3-17 MailView Login Screen Step 7 You are now logged in to MailView. • To use MailView with your Cisco Unity voice mail, proceed to the “Checking your E-mail” s...
Page 50 - Checking your Cisco Unity Voice Mail
Chapter 3 Using Cisco IP Phone Productivity Services Using MailView 3-28 Cisco IP Phone Productivity Services User Guide 78-13565-01 Checking your Cisco Unity Voice Mail With MailView, you can view, listen to, record a reply, forward, and delete your Cisco Unity voice mail, all from your Cisco IP Ph...
Page 52 - more
Chapter 3 Using Cisco IP Phone Productivity Services Using MailView 3-30 Cisco IP Phone Productivity Services User Guide 78-13565-01 Step 7 Press the more soft key to change the sort order or to select a message to review. The screen displays your voicemail inbox (see Figure 3-22 ). Figure 3-22 Date...
Page 53 - Using MailView’s Options for Cisco Unity Voice Mail
3-31 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using MailView Using MailView’s Options for Cisco Unity Voice Mail After you have selected a voice mail message, the MailView inbox screen displays the following options for handling...
Page 54 - Voice Mail Options
Chapter 3 Using Cisco IP Phone Productivity Services Using MailView 3-32 Cisco IP Phone Productivity Services User Guide 78-13565-01 Table 3-2 Using MailView to Manage Cisco Unity Voice Mail Voice Mail Options Instructions Play Voice Mail 1. Press 1 on the dialing pad to play your voice mail. 2. Pre...
Page 57 - Driftwood
3-35 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using MailView Figure 3-24 MailView Main Menu Step 5 Select an e-mail service in one of two ways: • Use the Navigation button to scroll to Productivity Svcs and press the Select soft...
Page 58 - Forward
Chapter 3 Using Cisco IP Phone Productivity Services Using MailView 3-36 Cisco IP Phone Productivity Services User Guide 78-13565-01 Step 7 Select the e-mail that you want to read in one of two ways: • Use the Navigation button to scroll to the e-mail and press the Select soft key. • Use the dialing...
Page 59 - Using Contacts Synchronization
3-37 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using Contacts Synchronization Using Contacts Synchronization With Contacts Synchronization, you can synchronize the entries in the Personal Address Book in Cisco CallManager with yo...
Page 60 - Exchange overrides CCM PAB; Report
Chapter 3 Using Cisco IP Phone Productivity Services Using Contacts Synchronization 3-38 Cisco IP Phone Productivity Services User Guide 78-13565-01 The phone displays the Contacts Synchronization main menu with the choice of three conflict resolution modes (see Figure 3-27 ). Step 4 In the Contacts...
Page 63 - IP; Do I Have to Enter My Login PIN Every Time?
C H A P T E R 4-1 Cisco IP Phone Productivity Services User Guide 78-13565-01 4 Common Questions about Cisco IP Phone Productivity Services The following sections answer questions you may have about using Cisco IP Phone Productivity Services: • Do I Have to Enter My Login PIN Every Time?, page 4-1 •...
Page 64 - Why Can’t I Access Cisco; Service Subscription Parameters Error; Meeting Reminder Not Displaying
Chapter 4 Common Questions about Cisco IP Phone Productivity Services Why Can’t I Access Cisco IP Phone Productivity Services? 4-2 Cisco IP Phone Productivity Services User Guide 78-13565-01 Why Can’t I Access Cisco IP Phone Productivity Services? Use the following topics to clear errors in accessin...
Page 65 - Authentication Error; Host Not Found Error; Cancel
4-3 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 4 Common Questions about Cisco IP Phone Productivity Services Why Can’t I Access Cisco IP Phone Productivity Services? Authentication Error Q.) I received a message: Authentication error. A.) The Virtual Directories may have the...
Page 66 - Why Can’t I Connect to MailView?; Validation Error
Chapter 4 Common Questions about Cisco IP Phone Productivity Services Why Can’t I Connect to MailView? 4-4 Cisco IP Phone Productivity Services User Guide 78-13565-01 Why Can’t I Connect to MailView? Use the following topics to clear errors you may encounter using MailView: • Validation Error, page ...
Page 67 - Can’t Connect To Mail Server; UserName or Password Error
4-5 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 4 Common Questions about Cisco IP Phone Productivity Services Why Can’t I Connect to MailView? Can’t Connect To Mail Server Q.) I received the error message: Can’t connect to the Mail Server (ip Port: port). Change your setting ...
Page 68 - Can’t Play Voice Mail
Chapter 4 Common Questions about Cisco IP Phone Productivity Services Why Can’t I Connect to MailView? 4-6 Cisco IP Phone Productivity Services User Guide 78-13565-01 Can’t Play Voice Mail Q.) I can’t play my voice mail? What do I do? A.) Contact your system administrator. Reply Mail Not Delivered a...
Page 69 - I N D E X
IN-1 Cisco IP Phone Productivity Services User Guide 78-13565-01 I N D E X C CalendarView main menu 3-10 overview 1-2 using 3-10, 3-11 checking your schedule for a specific date 3-20 for today 3-14 new meetings 3-12 weekly 3-17 Cisco IP Phone Productivity Services accessing 3-4 applications 1-1 chec...
