Page 2 - Button Legend
2 1 Cisco Unified IP Phone 7902G for Cisco CallManager Express 3.2 and Later Button Legend Feature Function 1 Cisco Unified IP phone model type Shows the Cisco Unified IP phone model number. 2 Paper label and plastic cover Used to display your phone number. 3 Feature buttons: Redial Transfer Confere...
Page 3 - Operating Your Cisco Unified IP Phone; Place a Call
3 Operating Your Cisco Unified IP Phone Place a Call Use one of the following methods to place a call: • Lift the handset and dial a number. • Lift the handset and press the Redial button. Answer a Call • Lift the handset. End a Call • Hang up the handset. Redial a Number To redial the most recently...
Page 4 - Setting and Adjusting Your Cisco Unified IP Phone; Adjust the Volume for the Current Call; Using Cisco CallManager Express 3.2 and Later Features; Transfer a Call
4 Manage Call Waiting If you are on a call when a second call comes in, you will hear a call-waiting tone or see a flashing indicator light on the handset rest, depending on the configuration of your phone. To answer the new call: • Press the Hold button. The original call is placed on hold. To retu...
Page 5 - Alternate Methods to End a Conference Call; Use Audio Paging
5 Forward All Calls To forward all of your incoming calls to another number, perform the following steps: 1. Lift the handset and press **1. You will hear a short confirmation tone. 2. Dial the phone number to which you want to forward your calls. Dial the number exactly as you would if you were pla...
Page 7 - Soft Key Legend
7 Soft Key Legend Your Cisco Unified IP phone is equipped with soft keys that point to feature options displayed along the bottom of the LCD screen. Soft keys change according to the state of the phone. Use the soft keys to engage any of the functions displayed on the corresponding LCD tabs. The fol...
Page 8 - Answer a Call
8 Operating Your Cisco Unified IP Phone Place a Call Use one of the following methods to place a call: • Lift the handset and dial a number on the keypad. • Press the NewCall soft key and dial a number on the keypad. • Press the Redial soft key. • Dial the number with the phone on hook. Then press t...
Page 9 - Hold a Call; Mute a Call; Manage Call Waiting; Alternate Method to Retrieve Voice-Mail Messages
9 2. Press the Redial soft key. Hold a Call To place a call on hold: • Press the Hold button. To retrieve a held call: • Press the Hold button again. Note Because the hold feature can generate music or a beeping tone, avoid using hold when dialed into a remote conference system. Simple three-party c...
Page 10 - Divert Incoming Calls
10 Setting and Adjusting Your Cisco Unified IP Phone Adjust the Volume for the Current Call • Press the Up or Down Volume button while the handset is in use. Adjust the Ring Volume • Press the Up or Down Volume button while the handset is in its cradle. Select the Ring Type To change the ring type, ...
Page 11 - Park a Call
11 Park a Call Call park allows a phone user to place a call on hold at a designated parking spot from which the call can be retrieved by anyone on the system. To park a call: • Press the Park soft key The Cisco Unified CallManager Express system will automatically select an available call part slot...
Page 12 - Forward All Calls; Pick Up Calls
12 Forward All Calls To forward all incoming calls to another number, perform the following steps: 1. Press the CFwdALL soft key. You will hear a confirmation beep. 2. Dial the number to which you want to forward all your calls. Dial the number exactly as you would if you were placing a call to that...
Page 13 - Program Personal Speed-Dial Buttons
13 Alternate Methods to End a Conference Call Call initiators may use one of the following methods (Functionality will vary according to your system configuration.): • To end the conference but remain connected to the most recent call, press the Confrn soft key. The older call is placed on hold. • T...
Page 17 - Settings
17 Settings To adjust your Cisco Unified IP phone settings menu displayed on the LCD screen, use one of the following methods: • Press the Settings button to access the menu. • Press the Volume button to navigate through the list. The following is a comprehensive list of settings and associated keyp...
Page 20 - Place a Conference Call
20 Using Cisco CallManager Express 3.2 and Later Features Transfer a Call There are two ways to transfer a selected call to another number: • Blind transfer—Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom you are transferring the call). • Co...
Page 21 - End a Conference Call; Program Speed-Dial Buttons; Place a Call from Your Speed-Dial Button
21 End a Conference Call • To end the conference, call hang up the handset. Note Once the conference call initiator disconnects, the conference call is terminated. Alternate Methods to End a Conference Call Call initiators may use one of the following methods (Functionality will vary according to yo...
Page 23 - Perform Basic Call Functions; Adjust the Display Contrast
23 Operating Your Cisco Unified IP Phone Perform Basic Call Functions All call functions, such as answering a call, placing a call on hold, transferring a call, call waiting, and so on, are performed from the Cisco Unified IP Phone 7960G. See the, “Cisco Unified IP Phone 7960G and Cisco Unified IP P...
Page 29 - Place a Call from Your Local Directory; Edit an Entry in the Personal Phone Book
29 3. When you finish speaking your message and hang up, the phones are returned to their idle states. Note The Cisco Unified IP Phone 7935 Conference Station and the Cisco Unified IP Phone 7936 Conference Station cannot be designated to receive paging. Place a Call from Your Local Directory To sear...
Page 32 - Obtain Dial Tone and Place a Call
32 Operating Your Cisco Unified IP Phone Your Phone can be configured in a variety of ways. A typical line button configuration is Applications on line button 24 and Headset on line button 23. To activate and deactivate the headset, for example, press line button 23. 555-1234 170132 5-2345 Eng 5-345...
Page 34 - Using the Navigation Pad and Select Button
34 Note The Mute feature does not generate music or a beeping tone. Manage Call Waiting The 7931G is designed to work as a key system telephone with each button handling one call. Call waiting calls are normally presented on a separate line button. A new call can be answered by pressing the ringing ...
Page 35 - Using Cisco Unified CallManager Express 4.0 Features; Directory Transfer
35 Adjust the Ring Volume To adjust the ring volume, press the Up or Down Volume button while the phone is idle or ringing and the handset is on hook. Select the Ring Type To change the ring type, use the following method: 1. Press line button 24 to access the Applications Menu key (default). If you...
Page 45 - Retrieve Voice-Mail Messages
45 To return to the original call: 1. Use the Navigation button to reselect the call. 2. Press the Resume soft key to reconnect to the call. For calls on a separate line: • Press the Line button for the incoming call. The call on the other line will automatically be put on hold. To return to the ori...
Page 51 - Model Number
51 8 Cisco CallManager Express Functionality, by Cisco Unified IP Phone Model Number Table 1 provides a quick reference table of the Cisco CallManager Express 3.2 and later functionality by model number to the corresponding page reference. Table 1 Cisco CallManager Express Functionality, by Cisco Un...