Cisco DOC-7813565= - Manuals

Preface Organization viii Cisco IP Phone Productivity Services Administrator’s Guide 78-13565-01 Organization This guide is organized as follows: Chapter Title Description Chapter 1 Understanding Cisco IP Phone Productivity Services A general overview of Cisco IP Phone Productivity Services. Chapter...

ix Cisco IP Phone Productivity Services Administrator’s Guide 78-13565-01 Preface Related Documentation Related Documentation For information about using the Cisco IP Phones, refer to the following documents: • Cisco IP Phone Models 7960 and 7940 At a Glance • Cisco IP Phone Models 7960 and 7940 Use...

xi Cisco IP Phone Productivity Services Administrator’s Guide 78-13565-01 Preface Obtaining Documentation Warnings use the following conventions: Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of th...

Preface Obtaining Documentation xii Cisco IP Phone Productivity Services Administrator’s Guide 78-13565-01 Ordering Documentation Cisco Systems documentation is available in the following ways: • Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products Mar...

xiii Cisco IP Phone Productivity Services Administrator’s Guide 78-13565-01 Preface Obtaining Technical Assistance Obtaining Technical Assistance Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and samp...

Preface Obtaining Technical Assistance xiv Cisco IP Phone Productivity Services Administrator’s Guide 78-13565-01 Contacting TAC by Using the Cisco TAC Website If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac P3 a...

C H A P T E R 1-1 Cisco IP Phone Productivity Services User Guide 78-13565-01 1 Understanding Cisco IP Phone Productivity Services Cisco Personal Assistant provides Cisco IP Phone Productivity Services, a suite of applications for Cisco IP Phone Models 7960 and 7940. With these extensible markup lan...

Chapter 1 Understanding Cisco IP Phone Productivity Services CalendarView 1-2 Cisco IP Phone Productivity Services User Guide 78-13565-01 CalendarView With CalendarView, you can manage your appointments using your Cisco IP Phone. From your phone, you can be notified of new meetings, view your meetin...

1-3 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 1 Understanding Cisco IP Phone Productivity Services MailView MailView With MailView, you no longer have to rely on voice prompts to check your messages. From your Cisco IP Phone Models 7960 or 7940, you now get a list of the vo...

Chapter 1 Understanding Cisco IP Phone Productivity Services Contacts Synchronization 1-4 Cisco IP Phone Productivity Services User Guide 78-13565-01 Contacts Synchronization If you use Outlook, Contacts Synchronization allows you to synchronize the entries in your Personal Address Book in Cisco Cal...

C H A P T E R 2-1 Cisco IP Phone Productivity Services User Guide 78-13565-01 2 Subscribing to Cisco IP Phone Productivity Services Before you can use Cisco IP Phone Productivity Services, you must first subscribe to Cisco IP Phone Productivity Services in Cisco CallManager. Tips If you do not know ...

Chapter 2 Subscribing to Cisco IP Phone Productivity Services 2-2 Cisco IP Phone Productivity Services User Guide 78-13565-01 Step 3 Click Configure your Cisco IP Phone Services. The Cisco IP Phone services page displays. Step 4 From the Your Subscribed Services pane on the left side of the page, se...

2-3 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 2 Subscribing to Cisco IP Phone Productivity Services Step 5 Click Continue . A new page displays. Step 6 Enter your service information for Cisco IP Phone Productivity Services. Figure 2-2 shows the service fields completed. Us...

Chapter 2 Subscribing to Cisco IP Phone Productivity Services 2-4 Cisco IP Phone Productivity Services User Guide 78-13565-01 Note MailView uses URL1 and URL2. For URL1 and URL2, use :0 for the default port number or use :xxx for the custom port number. Contact your mail server administrator for a p...

C H A P T E R 3-1 Cisco IP Phone Productivity Services User Guide 78-13565-01 3 Using Cisco IP Phone Productivity Services These sections help you use Cisco IP Phone Productivity Services: • Navigating Cisco IP Phone Services, page 3-2 • Accessing Cisco IP Phone Productivity Services, page 3-4 • Log...

Chapter 3 Using Cisco IP Phone Productivity Services Navigating Cisco IP Phone Services 3-2 Cisco IP Phone Productivity Services User Guide 78-13565-01 Navigating Cisco IP Phone Services You access Cisco IP Phone Services through the Services button on the Cisco IP Phone Models 7960 and 7940 (see Fi...

3-3 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Navigating Cisco IP Phone Services Tips for Using the LCD Display Here are some tips for using the LCD screen on your Cisco IP Phone. These tips can help you navigate menus and soft k...

Chapter 3 Using Cisco IP Phone Productivity Services Accessing Cisco IP Phone Productivity Services 3-4 Cisco IP Phone Productivity Services User Guide 78-13565-01 Accessing Cisco IP Phone Productivity Services To access Cisco IP Phone Productivity Services, perform these steps: Procedure Step 1 Fro...

3-5 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Logging in to Cisco IP Phone Productivity Services Step 3 Proceed to the “Logging in to Cisco IP Phone Productivity Services” section on page 3-5 . Related Topics: • Navigating Cisco ...

3-7 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Logging in to Cisco IP Phone Productivity Services b. If you are using someone else’s Cisco IP Phone : – Use the << soft key to backspace and delete the displayed UserID. – Ente...

Chapter 3 Using Cisco IP Phone Productivity Services Ending a Session 3-8 Cisco IP Phone Productivity Services User Guide 78-13565-01 Ending a Session To end a session of Cisco IP Phone Productivity Services, perform the following steps: Step 1 To end a session of Cisco IP Phone Productivity Service...

3-9 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView Using CalendarView With CalendarView, you can keep track of your appointments on your Cisco IP Phone. You can be notified of new meetings, and you can view your mee...

3-11 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView Related Topics: • Logging in to Cisco IP Phone Productivity Services, page 3-5 • Checking New Meetings, page 3-12 Table 3-1 Using CalendarView CalendarView Service...

Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView 3-12 Cisco IP Phone Productivity Services User Guide 78-13565-01 Checking New Meetings With the New Meetings service, you can quickly view your new meeting notices. You can accept, tentatively decline or decline them from your C...

Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView 3-14 Cisco IP Phone Productivity Services User Guide 78-13565-01 Checking Your Schedule for Today To view your appointments for today, perform the following steps: Procedure Step 1 From the CalendarView Menu (see Figure 3-4 ), s...

3-15 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView The Meeting Details screen displays the meeting subject, location, time, and sender (see Figure 3-8 ). Step 3 Use the Navigation button to scroll to view the compl...

Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView 3-16 Cisco IP Phone Productivity Services User Guide 78-13565-01 Step 5 On the Meeting Detail screen (see Figure 3-9 ): • If you are the originator of the meeting, you can press the CnclMtg soft key to cancel the meeting. • Pres...

3-17 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView Checking Your Weekly Schedule With the Weekly Schedule service, you can view your schedule for this week, next week or last week on one screen. You can also choose...

Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView 3-18 Cisco IP Phone Productivity Services User Guide 78-13565-01 Step 3 On the Calendar Menu screen: • Select one of the days of the week, you view your schedule for that day. • Select 1 CurrentWeek to view an entire week of app...

Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView 3-20 Cisco IP Phone Productivity Services User Guide 78-13565-01 Viewing Your Schedule for a Specific Date With CalendarView’s Select a Date service, you can specify a date and view your appointments for that date. To do this, p...

3-21 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView Step 3 Press the Submit soft key. Changing the date results in a phone display of: Schedule for <xx/xx/xx> and a list of your appointments for that date. Ste...

3-23 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView Figure 3-15 Setting Meeting Reminders Step 4 Select either 1 By Pager/Email or 2 By Phone display . If you choose Reminder by Pager/Email, the service uses the e-m...

Chapter 3 Using Cisco IP Phone Productivity Services Using MailView 3-24 Cisco IP Phone Productivity Services User Guide 78-13565-01 Using MailView These topics help you use MailView from your Cisco IP Phone to access your Cisco Unity voice mail, your Cisco Unity e-mail and up to two additional e-ma...

3-25 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using MailView Step 3 Select 3 MailView in one of two ways: • Use the Navigation button to scroll to 3 MailView and press the Select soft key. • Press the number key 3 on your phone’...

Chapter 3 Using Cisco IP Phone Productivity Services Using MailView 3-26 Cisco IP Phone Productivity Services User Guide 78-13565-01 Figure 3-17 MailView Login Screen Step 7 You are now logged in to MailView. • To use MailView with your Cisco Unity voice mail, proceed to the “Checking your E-mail” s...

Chapter 3 Using Cisco IP Phone Productivity Services Using MailView 3-28 Cisco IP Phone Productivity Services User Guide 78-13565-01 Checking your Cisco Unity Voice Mail With MailView, you can view, listen to, record a reply, forward, and delete your Cisco Unity voice mail, all from your Cisco IP Ph...

Chapter 3 Using Cisco IP Phone Productivity Services Using MailView 3-30 Cisco IP Phone Productivity Services User Guide 78-13565-01 Step 7 Press the more soft key to change the sort order or to select a message to review. The screen displays your voicemail inbox (see Figure 3-22 ). Figure 3-22 Date...

3-31 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using MailView Using MailView’s Options for Cisco Unity Voice Mail After you have selected a voice mail message, the MailView inbox screen displays the following options for handling...

Chapter 3 Using Cisco IP Phone Productivity Services Using MailView 3-32 Cisco IP Phone Productivity Services User Guide 78-13565-01 Table 3-2 Using MailView to Manage Cisco Unity Voice Mail Voice Mail Options Instructions Play Voice Mail 1. Press 1 on the dialing pad to play your voice mail. 2. Pre...

3-35 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using MailView Figure 3-24 MailView Main Menu Step 5 Select an e-mail service in one of two ways: • Use the Navigation button to scroll to Productivity Svcs and press the Select soft...

Chapter 3 Using Cisco IP Phone Productivity Services Using MailView 3-36 Cisco IP Phone Productivity Services User Guide 78-13565-01 Step 7 Select the e-mail that you want to read in one of two ways: • Use the Navigation button to scroll to the e-mail and press the Select soft key. • Use the dialing...

3-37 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using Contacts Synchronization Using Contacts Synchronization With Contacts Synchronization, you can synchronize the entries in the Personal Address Book in Cisco CallManager with yo...

Chapter 3 Using Cisco IP Phone Productivity Services Using Contacts Synchronization 3-38 Cisco IP Phone Productivity Services User Guide 78-13565-01 The phone displays the Contacts Synchronization main menu with the choice of three conflict resolution modes (see Figure 3-27 ). Step 4 In the Contacts...

C H A P T E R 4-1 Cisco IP Phone Productivity Services User Guide 78-13565-01 4 Common Questions about Cisco IP Phone Productivity Services The following sections answer questions you may have about using Cisco IP Phone Productivity Services: • Do I Have to Enter My Login PIN Every Time?, page 4-1 •...

Chapter 4 Common Questions about Cisco IP Phone Productivity Services Why Can’t I Access Cisco IP Phone Productivity Services? 4-2 Cisco IP Phone Productivity Services User Guide 78-13565-01 Why Can’t I Access Cisco IP Phone Productivity Services? Use the following topics to clear errors in accessin...

4-3 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 4 Common Questions about Cisco IP Phone Productivity Services Why Can’t I Access Cisco IP Phone Productivity Services? Authentication Error Q.) I received a message: Authentication error. A.) The Virtual Directories may have the...

Chapter 4 Common Questions about Cisco IP Phone Productivity Services Why Can’t I Connect to MailView? 4-4 Cisco IP Phone Productivity Services User Guide 78-13565-01 Why Can’t I Connect to MailView? Use the following topics to clear errors you may encounter using MailView: • Validation Error, page ...

4-5 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 4 Common Questions about Cisco IP Phone Productivity Services Why Can’t I Connect to MailView? Can’t Connect To Mail Server Q.) I received the error message: Can’t connect to the Mail Server (ip Port: port). Change your setting ...

Chapter 4 Common Questions about Cisco IP Phone Productivity Services Why Can’t I Connect to MailView? 4-6 Cisco IP Phone Productivity Services User Guide 78-13565-01 Can’t Play Voice Mail Q.) I can’t play my voice mail? What do I do? A.) Contact your system administrator. Reply Mail Not Delivered a...

IN-1 Cisco IP Phone Productivity Services User Guide 78-13565-01 I N D E X C CalendarView main menu 3-10 overview 1-2 using 3-10, 3-11 checking your schedule for a specific date 3-20 for today 3-14 new meetings 3-12 weekly 3-17 Cisco IP Phone Productivity Services accessing 3-4 applications 1-1 chec...