Page 2 - Restrictions
2 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Restrictions • Changing Your Recorded Name, page 27 • What to Do When Receiving Notifications by Phone, page 28 • Recording a Live Conversation, page 28 • Receiving Voice-mail Messages in Your E-mail, page 29 Part II—...
Page 3 - Related Documents
3 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Related Documents VoiceView Express has an inactivity timeout parameter, after which the VoiceView Express session is automatically logged out without notification. • If you are logged in to VoiceView Express using yo...
Page 4 - Accessing Cisco Unity Express by Phone; Logging in Without Entering Your PIN
4 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Cisco Unity Express by Phone Accessing Cisco Unity Express by Phone Dial the internal or external phone number to call Cisco Unity Express. • If you are asked for a PIN, enter it and press # . Note If you ar...
Page 5 - Calling the Message Sender Using Live Reply
5 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Voice-mail Options Voice-mail Options After dialing in to Cisco Unity Express, you can choose the following options from the main menu: Calling the Message Sender Using Live Reply Note To call the message sender using...
Page 6 - Managing Fax Messages; To manage fax messages:
6 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Managing Fax Messages Managing Fax Messages Cisco Unity Express can receive and process faxes through the voice-mail system. Faxes can be forwarded, marked as new, saved, deleted, and undeleted similarly to regular vo...
Page 7 - Setting Up and Using a Printer for Faxes
7 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Managing Fax Messages Setting Up and Using a Printer for Faxes To identify the fax printer and print a fax: Step 1 Dial in to the Cisco Unity Express system, and press 1 to listen to messages. Step 2 Select the fax, t...
Page 8 - Delivering Nonsubscriber Messages; Accessing Message Options
8 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Delivering Nonsubscriber Messages Delivering Nonsubscriber Messages You can compose voice messages for delivery to external numbers or nonsubscribers. You can set up delivery dates for up to one year in advance. Step ...
Page 9 - Recording the Message; Accessing Setup Options; Managing Greetings
9 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Recording the Message Step 1 In the nonsubscriber delivery menu, press # to record your message. Step 2 Press # when you finish recording. Step 3 Press 1 to access Message Options. See the “Acc...
Page 12 - Rerecording Your Standard Greeting; Setting Up Message Notification
12 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Step 7 Press 7 to edit other greetings. Step 8 Press 8 to play all your greetings. Step 9 Press 0 for help and press * to exit. Rerecording Your Standard Greeting To rerecord your standard gre...
Page 13 - Accessing the Notification Menu; Choosing the Device to Notify
13 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options You can set up Cisco Unity Express to notify you of newly received voice-mail messages by phone, pager, or e-mail. Cisco Unity Express contacts your device to inform you that you have received...
Page 14 - Changing the Notification Phone Number
14 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Step 2 After selecting the device you want to configure, you can select the following actions by number: Changing the Notification Phone Number Step 1 After pressing 3 in the Message Notificat...
Page 15 - Setting Extra Digits
15 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Setting Extra Digits Extra digits are numbers that are sent by Cisco Unity Express after the phone or pager has answered its notification call. For example, you might use extra digits to reach...
Page 18 - Changing Notification Preferences; Setting up Cascading Notification
18 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Changing Notification Preferences You can change notification preferences to specify the types of messages about which you want to be notified. For example, you can have notifications sent for...
Page 19 - Playing Your Cascading Notification Rules
19 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Step 6 After pressing 5 , press one of the following numbers: Playing Your Cascading Notification Rules Use the cascading settings playback menu to play your current notification rules. The pl...
Page 20 - Changing Cascading Notification Rules; Deleting Cascading Notification Rules; Using Distribution Lists
20 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Changing Cascading Notification Rules Step 1 To change a cascading rule, press 2 in the Change Cascading Settings menu. Step 2 Each subscriber name and extension with a cascading rule is spoke...
Page 21 - Accessing the Distribution Lists Menu; Reviewing Your Private Distribution Lists
21 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Accessing the Distribution Lists Menu To access the Distribution Lists Menu, perform the following steps: Step 1 Perform steps in the “Accessing Cisco Unity Express by Phone” section on page 4...
Page 22 - Adding a Private Distribution List
22 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options During list review, you can select the following actions by number: Adding a Private Distribution List Step 1 In the Distribution Lists Menu, press 2 . Step 2 Enter the number of an empty, unc...
Page 24 - Deleting a Private Distribution List; Configuring Public Distribution Lists; Reviewing Public Distribution Lists
24 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Step 4 During recording, you can select one of the following actions by number: Deleting a Private Distribution List Step 1 In the Distribution Lists Menu, press 3 . Step 2 Enter the list numb...
Page 25 - Adding a Public Distribution List; Modifying a Public Distribution List
25 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options During list review, you can select the following actions by number: Adding a Public Distribution List Note You must have the Manage Public Lists privilege to add a public distribution list. Co...
Page 27 - Deleting a Public Distribution List; Changing Your Password; Changing Your Recorded Name
27 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Deleting a Public Distribution List Note You must be an owner of a public distribution list or be assigned the Manage Public Lists privilege to delete the list. Contact your system administrat...
Page 28 - What to Do When Receiving Notifications by Phone
28 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 What to Do When Receiving Notifications by Phone Step 6 Your newly recorded name plays. Press * to keep it, or to rerecord, wait for the tone and say your first and last name. When done, press # . What to Do When Rec...
Page 29 - Receiving Voice-mail Messages in Your E-mail; Downloading Voice-mail Messages
29 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Receiving Voice-mail Messages in Your E-mail Step 4 To end the live record function, press the End button or hang up. The recorded conversation is saved as a voice message in the mailbox of the subscriber who initiat...
Page 30 - After Receiving Voice-Mail Messages
30 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Receiving Voice-mail Messages in Your E-mail After Receiving Voice-Mail Messages After you receive voice-mail messages in your e-mail, you can perform the following actions: • Listen to messages—Typically, you can do...
Page 33 - Logging In To VoiceView Express
33 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Logging In To VoiceView Express Logging In To VoiceView Express Tip If your voice mailbox is not initialized and you do not have a PIN, you cannot log in to VoiceView Express. To enable access to VoiceView Express, f...
Page 34 - Logging In if Your PIN is Expired; Retrieving and Sending Messages in VoiceView Express; Information About Soft Keys for Voice-Mail Messages
34 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express Step 6 If your voice mailbox contains an expired message, press Listen , Save , or Delete for each expired message. The Personal Mailbox menu appears. Logging In i...
Page 36 - Listening to Voice Messages; Printing a Fax; Replying to a Voice Message
36 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express Listening to Voice Messages To open your inbox and listen to voice-mail messages: Step 1 Perform steps in the “Logging In To VoiceView Express” section on page 33 ...
Page 37 - Accessing Live Reply in VoiceView Express; Forwarding a Fax or Voice Message
37 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express • Mark as Private—Mark or unmark message to be sent. • Message Delivery Time—Display Send Message menu. See the “Specifying Delivery Time” section on page 39 to sc...
Page 38 - Sending Voice Messages
38 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express • Done—Display the Send Message menu. Step 6 To send immediately after recording a message, press Send ; otherwise, choose any of the following and press Select : ...
Page 39 - Specifying Delivery Time; Setting up Nonsubscriber Message Delivery
39 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express • Record Again—Switch on the microphone and begin recording. Say your message, then press Stop . • Edit Recipients—Return to Recipient List menu where you can add ...
Page 40 - Managing Your Inbox
40 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Managing Your Inbox Step 6 When you complete your recording, press Stop . Step 7 To send immediately after recording the message, press Send . Otherwise, choose any of the following and press Select : • Listen to Rec...
Page 41 - Changing the Sort Order of Your Inbox; Personalizing Your Settings
41 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Personalizing Your Settings Changing the Sort Order of Your Inbox To change the sort order of messages in your inbox: Step 1 Perform the steps in the “Logging In To VoiceView Express” section on page 33 to display th...
Page 42 - Managing Your Greetings; Managing Message Settings
42 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Personalizing Your Settings Managing Your Greetings Greetings are messages that callers hear when they reach your voice mail. • Standard Greeting—Normal greeting that callers hear. This can be either the default gree...
Page 43 - Editing the Notification Schedule
43 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Personalizing Your Settings Step 4 From the Message Settings menu, choose Message Notifications and press Select . Step 5 Choose the notification device to be configured and press Select . Step 6 From the device menu...
Page 44 - Changing Your PIN
44 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Personalizing Your Settings To use the Notification Schedule menu for a device: Step 1 From the Notification Schedule menu, choose one of the following and press Select : • View Current Schedule—View the weekly notif...
Page 45 - Recording Your Name; Configuring Your Zero-out Number; Logging In to General Delivery Mailboxes
45 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Logging In to General Delivery Mailboxes Recording Your Name To record your name: Step 1 Perform the steps in the “Logging In To VoiceView Express” section on page 33 to display the Personal Mailbox menu. Step 2 From...
Page 46 - Administering Broadcast Messages; Sending Broadcast Messages to a Local Location or All Locations
46 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Administering Broadcast Messages Step 3 Choose the desired mailbox and press Select . Administering Broadcast Messages Note The “Administer Broadcast Msgs” item is listed in your Personal Mailbox menu only if you hav...
Page 47 - Sending Broadcast Messages to Select Locations
47 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Administering Broadcast Messages Sending Broadcast Messages to Select Locations Note Not all menu items are valid for all users. If you receive a “Networking messaging is disabled” message, this feature is disabled. ...
Page 48 - Specifying Start or End Time; Where to Go Next
48 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Where to Go Next Specifying Start or End Time To specify a start or end time for a broadcast message to be sent: Step 1 From the menu, choose one of the following and press Select . After you make your selection and ...
