Cisco OL-23857-01 - Manuals

5 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Voice-mail Options Voice-mail Options After dialing in to Cisco Unity Express, you can choose the following options from the main menu: Calling the Message Sender Using Live Reply Note To call the message sender using...

6 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Managing Fax Messages Managing Fax Messages Cisco Unity Express can receive and process faxes through the voice-mail system. Faxes can be forwarded, marked as new, saved, deleted, and undeleted similarly to regular vo...

7 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Managing Fax Messages Setting Up and Using a Printer for Faxes To identify the fax printer and print a fax: Step 1 Dial in to the Cisco Unity Express system, and press 1 to listen to messages. Step 2 Select the fax, t...

8 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Delivering Nonsubscriber Messages Delivering Nonsubscriber Messages You can compose voice messages for delivery to external numbers or nonsubscribers. You can set up delivery dates for up to one year in advance. Step ...

9 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Recording the Message Step 1 In the nonsubscriber delivery menu, press # to record your message. Step 2 Press # when you finish recording. Step 3 Press 1 to access Message Options. See the “Acc...

12 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Step 7 Press 7 to edit other greetings. Step 8 Press 8 to play all your greetings. Step 9 Press 0 for help and press * to exit. Rerecording Your Standard Greeting To rerecord your standard gre...

13 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options You can set up Cisco Unity Express to notify you of newly received voice-mail messages by phone, pager, or e-mail. Cisco Unity Express contacts your device to inform you that you have received...

14 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Step 2 After selecting the device you want to configure, you can select the following actions by number: Changing the Notification Phone Number Step 1 After pressing 3 in the Message Notificat...

15 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Setting Extra Digits Extra digits are numbers that are sent by Cisco Unity Express after the phone or pager has answered its notification call. For example, you might use extra digits to reach...

18 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Changing Notification Preferences You can change notification preferences to specify the types of messages about which you want to be notified. For example, you can have notifications sent for...

19 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Step 6 After pressing 5 , press one of the following numbers: Playing Your Cascading Notification Rules Use the cascading settings playback menu to play your current notification rules. The pl...

20 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Changing Cascading Notification Rules Step 1 To change a cascading rule, press 2 in the Change Cascading Settings menu. Step 2 Each subscriber name and extension with a cascading rule is spoke...

21 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Accessing the Distribution Lists Menu To access the Distribution Lists Menu, perform the following steps: Step 1 Perform steps in the “Accessing Cisco Unity Express by Phone” section on page 4...

22 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options During list review, you can select the following actions by number: Adding a Private Distribution List Step 1 In the Distribution Lists Menu, press 2 . Step 2 Enter the number of an empty, unc...

24 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Step 4 During recording, you can select one of the following actions by number: Deleting a Private Distribution List Step 1 In the Distribution Lists Menu, press 3 . Step 2 Enter the list numb...

25 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options During list review, you can select the following actions by number: Adding a Public Distribution List Note You must have the Manage Public Lists privilege to add a public distribution list. Co...

27 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Accessing Setup Options Deleting a Public Distribution List Note You must be an owner of a public distribution list or be assigned the Manage Public Lists privilege to delete the list. Contact your system administrat...

28 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 What to Do When Receiving Notifications by Phone Step 6 Your newly recorded name plays. Press * to keep it, or to rerecord, wait for the tone and say your first and last name. When done, press # . What to Do When Rec...

29 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Receiving Voice-mail Messages in Your E-mail Step 4 To end the live record function, press the End button or hang up. The recorded conversation is saved as a voice message in the mailbox of the subscriber who initiat...

30 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Receiving Voice-mail Messages in Your E-mail After Receiving Voice-Mail Messages After you receive voice-mail messages in your e-mail, you can perform the following actions: • Listen to messages—Typically, you can do...

33 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Logging In To VoiceView Express Logging In To VoiceView Express Tip If your voice mailbox is not initialized and you do not have a PIN, you cannot log in to VoiceView Express. To enable access to VoiceView Express, f...

34 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express Step 6 If your voice mailbox contains an expired message, press Listen , Save , or Delete for each expired message. The Personal Mailbox menu appears. Logging In i...

36 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express Listening to Voice Messages To open your inbox and listen to voice-mail messages: Step 1 Perform steps in the “Logging In To VoiceView Express” section on page 33 ...

37 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express • Mark as Private—Mark or unmark message to be sent. • Message Delivery Time—Display Send Message menu. See the “Specifying Delivery Time” section on page 39 to sc...

38 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express • Done—Display the Send Message menu. Step 6 To send immediately after recording a message, press Send ; otherwise, choose any of the following and press Select : ...

39 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express • Record Again—Switch on the microphone and begin recording. Say your message, then press Stop . • Edit Recipients—Return to Recipient List menu where you can add ...

40 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Managing Your Inbox Step 6 When you complete your recording, press Stop . Step 7 To send immediately after recording the message, press Send . Otherwise, choose any of the following and press Select : • Listen to Rec...

41 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Personalizing Your Settings Changing the Sort Order of Your Inbox To change the sort order of messages in your inbox: Step 1 Perform the steps in the “Logging In To VoiceView Express” section on page 33 to display th...

42 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Personalizing Your Settings Managing Your Greetings Greetings are messages that callers hear when they reach your voice mail. • Standard Greeting—Normal greeting that callers hear. This can be either the default gree...

43 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Personalizing Your Settings Step 4 From the Message Settings menu, choose Message Notifications and press Select . Step 5 Choose the notification device to be configured and press Select . Step 6 From the device menu...

44 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Personalizing Your Settings To use the Notification Schedule menu for a device: Step 1 From the Notification Schedule menu, choose one of the following and press Select : • View Current Schedule—View the weekly notif...

45 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Logging In to General Delivery Mailboxes Recording Your Name To record your name: Step 1 Perform the steps in the “Logging In To VoiceView Express” section on page 33 to display the Personal Mailbox menu. Step 2 From...

46 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Administering Broadcast Messages Step 3 Choose the desired mailbox and press Select . Administering Broadcast Messages Note The “Administer Broadcast Msgs” item is listed in your Personal Mailbox menu only if you hav...

47 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Administering Broadcast Messages Sending Broadcast Messages to Select Locations Note Not all menu items are valid for all users. If you receive a “Networking messaging is disabled” message, this feature is disabled. ...

48 Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features OL-23857-01 Where to Go Next Specifying Start or End Time To specify a start or end time for a broadcast message to be sent: Step 1 From the menu, choose one of the following and press Select . After you make your selection and ...