Cisco OL-10189-01 - Manual
Cisco OL-10189-01 – Manual, read for free online in PDF format. We hope this helps you resolve any issues you may have. If you have further questions, please contact us through the contact form.
Table of Contents:
- Page 2 – How to Place a Call
- Page 3 – How to Answer a Call; How to End a Call
- Page 4 – How to Put a Call on Hold; How to Remove a Call from Hold
- Page 5 – How to Transfer a Call
- Page 6 – How to Set up a Conference Call
- Page 7 – How to Divert a Call to Another Number
- Page 8 – How to Use Immediate Divert; How to Configure the Immediate Divert Target
- Page 9 – How to Send a Call to a Voice Messaging Service
C H A P T E R
3-1
Cisco Unified CallManager Assistant User Guide
OL-10189-01
3
How to Use the Assistant Console to
Handle Calls
You can use your mouse and keyboard to place, answer, transfer, end, and
otherwise handle calls from the Assistant Console.
Note
Make sure the call you want to handle is selected (highlighted) on the console.
Call control buttons and menu items appear grayed-out (inactive) if they are not
relevant to the selected call.
To learn more, refer to the following call-handling topics:
•
•
How to Answer a Call, page 3-3
•
•
How to Put a Call on Hold, page 3-4
•
How to Transfer a Call, page 3-5
•
How to Set up a Conference Call, page 3-6
•
How to Divert a Call to Another Number, page 3-7
•
"Loading the manual" means you need to wait until the file loads and becomes available for online reading. Some manuals are very large, and the time they take to appear depends on your internet speed.
Summary
Chapter 3 How to Use the Assistant Console to Handle Calls How to Place a Call 3-2 Cisco Unified CallManager Assistant User Guide OL-10189-01 How to Place a Call To place a call from the Assistant Console, choose any of the following options: • Click the Dial call control button. • Right-click on a ...
3-3 Cisco Unified CallManager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Console to Handle Calls How to Answer a Call How to Answer a Call To answer a selected call, choose any of the following options: • Click the Answer call control button. • Double-click on a ringing call...
Chapter 3 How to Use the Assistant Console to Handle Calls How to Put a Call on Hold 3-4 Cisco Unified CallManager Assistant User Guide OL-10189-01 How to Put a Call on Hold To put a selected call on hold, choose one of the following options: • Click the Hold call control button. • Double-click on t...
