Cisco OL-10189-01 - Manuals

Page 2 - How to Place a Call

Chapter 3 How to Use the Assistant Console to Handle Calls How to Place a Call 3-2 Cisco Unified CallManager Assistant User Guide OL-10189-01 How to Place a Call To place a call from the Assistant Console, choose any of the following options: • Click the Dial call control button. • Right-click on a ...

Page 3 - How to Answer a Call; How to End a Call

3-3 Cisco Unified CallManager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Console to Handle Calls How to Answer a Call How to Answer a Call To answer a selected call, choose any of the following options: • Click the Answer call control button. • Double-click on a ringing call...

Page 4 - How to Put a Call on Hold; How to Remove a Call from Hold

Chapter 3 How to Use the Assistant Console to Handle Calls How to Put a Call on Hold 3-4 Cisco Unified CallManager Assistant User Guide OL-10189-01 How to Put a Call on Hold To put a selected call on hold, choose one of the following options: • Click the Hold call control button. • Double-click on t...

Page 5 - How to Transfer a Call

3-5 Cisco Unified CallManager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Console to Handle Calls How to Transfer a Call How to Transfer a Call There are three ways to transfer calls: • Transfer—Immediately redirects the call without allowing you to speak to the transfer reci...

Page 6 - How to Set up a Conference Call

Chapter 3 How to Use the Assistant Console to Handle Calls How to Set up a Conference Call 3-6 Cisco Unified CallManager Assistant User Guide OL-10189-01 • In the Speed Dials or Directory panel, right-click on the listing to which you want to transfer the call, then choose Consult Transfer from the ...

Page 7 - How to Divert a Call to Another Number

3-7 Cisco Unified CallManager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Console to Handle Calls How to Divert a Call to Another Number • Click the Conference call control button. • Right-click on the call and choose Conference from the pop-up menu. • Choose Call > Confer...

Page 8 - How to Use Immediate Divert; How to Configure the Immediate Divert Target

Chapter 3 How to Use the Assistant Console to Handle Calls How to Divert a Call to Another Number 3-8 Cisco Unified CallManager Assistant User Guide OL-10189-01 How to Use Immediate Divert To divert a selected call to the Immediate Divert target, choose one of the following options: • Click the Imme...

Page 9 - How to Send a Call to a Voice Messaging Service

3-9 Cisco Unified CallManager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Console to Handle Calls How to Send a Call to a Voice Messaging Service Tips • In addition to configuring your own Immediate Divert target, you can do so for you manager. The manager’s Divert target is ...