Page 3 - C O N T E N T S; Preface; An Overview of the Cisco Unified IP Phones
iii Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 C O N T E N T S Preface xi Overview xi Audience xi Organization xi Related Documentation xii Obtaining Documentation, Obtaining Support, and Security Guidelines xiii Cisco Product ...
Page 4 - Preparing to Install the Cisco Unified IP Phones on Your Network; Setting Up the Cisco Unified IP Phones
Contents iv Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Checklist for Configuring the Cisco Unified IP Phones in Cisco Unified Communications Manager Administrations 1-22 Installing Cisco Unified IP Phones 1-25 Checklist for Ins...
Page 5 - Configuring Settings on the Cisco Unified IP Phones
Contents v Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Enabling a Wireless Headset on the Cisco Unified IP Phones 3-5 Using External Devices 3-5 Installing the Cisco Unified IP Phones 3-6 Attaching a Cisco Unified IP Phone Expan...
Page 6 - Customizing the Cisco Unified IP Phones
Contents vi Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 ITL File Submenu 4-41 Trust List Menu 4-43 802.1X Authentication and Status 4-44 VPN Configuration 4-46 Connecting to VPN 4-46 VPN Configuration Settings 4-47 C H A P T E R...
Page 7 - Monitoring the Cisco Unified IP Phones Remotely; Troubleshooting and Maintenance
Contents vii Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 C H A P T E R 7 Monitoring the Cisco Unified IP Phones Remotely 7-1 Accessing the Web Page for a Phone 7-2 Disabling and Enabling Web Page Access 7-3 Configuring the Cisco...
Page 8 - Providing Information to Users Via a Website; Feature Support by Protocol for Cisco Unified IP Phone; Supporting International Users
Contents viii Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Identifying Intermittent Network Outages 9-7 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-7 Verifying the Voice VLAN Configuration 9-7 Verifying that...
Page 9 - Technical Specifications; Basic Phone Administration Steps
Contents ix Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 A P P E N D I X D Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-2 A P P E N ...
Page 11 - Overview; Audience
xi Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Preface Overview Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) provides the information you need to understand, install, co...
Page 12 - Related Documentation
xii Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Preface Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phon...
Page 13 - Cisco Product Security Overview; Document Conventions
xiii Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Preface Obtaining Documentation, Obtaining Support, and Security Guidelines For information on obtaining documentation, obtaining support, providing documentation feedback, securi...
Page 19 - What Networking Protocols are Used?
1-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Networking Protocols are Used? What Networking Protocols are Used? Cisco Unified IP Phones support several industry-standa...
Page 22 - IPv6 Support on Cisco Unified IP Phones
1-8 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Networking Protocols are Used? IPv6 Support on Cisco Unified IP Phones The Cisco Unified IP Phones uses the internet proto...
Page 24 - Feature Overview; Configuring Telephony Features
1-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G? Feature Overview Cisco Unified IP Phones provide tr...
Page 25 - Providing Users with Feature Information; Understanding Security Features for Cisco Unified IP Phones
1-11 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Related Topic • Telephony Features Available for the Cisco Unified...
Page 27 - Overview of Supported Security Features
1-13 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Overview of Supported Security Features Table 1-4 provides an over...
Page 29 - Understanding Security Profiles; Identifying Authenticated, Encrypted, and Protected Phone Calls
1-15 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Related Topics • Understanding Security Profiles, page 1-15 • Iden...
Page 30 - Establishing and Identifying Secure Conference Calls
1-16 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones In an authenticated call, all devices participating in the establi...
Page 31 - Establishing and Identifying Protected Calls; Call Security Interactions and Restrictions
1-17 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Establishing and Identifying Protected Calls A protected call is e...
Page 33 - Supporting 802.1X Authentication on Cisco Unified IP Phones
1-19 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Supporting 802.1X Authentication on Cisco Unified IP Phones These ...
Page 34 - Best Practices—Requirements and Recommendations
1-20 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones • Cisco Catalyst Switch (or other third-party switch)—The switch m...
Page 35 - Security Restrictions; Reducing Power Consumption on the Phones; Overview of Configuring and Installing Cisco Unified IP Phones
1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Reducing Power Consumption on the Phones Security Restrictions A user cannot barge into an encrypted call if the phone that is...
Page 39 - Installing Cisco Unified IP Phones; Checklist for Installing the Cisco Unified IP Phones
1-25 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring and Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the pho...
Page 45 - Providing Power to the Cisco Unified IP Phones
2-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Providing Power to the Cisco Unified IP Phones • Voice traffic to and from the phone (auxiliary VLAN on t...
Page 46 - Power Guidelines; Power Outage
2-4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Providing Power to the Cisco Unified IP Phones Power Guidelines Table 2-1 provides guidelines for powerin...
Page 47 - Obtaining Additional Information about Power; Understanding Phone Configuration Files
2-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Understanding Phone Configuration Files Obtaining Additional Information about Power For related informat...
Page 49 - Understanding the Phone Startup Process
2-7 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the Vo...
Page 51 - Adding Phones with Auto-Registration
2-9 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Adding Phones to the Cisco Unified Communications Manager Database • Adding Phones with Auto-Registration...
Page 52 - Adding Phones with Auto-Registration and TAPS
2-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Adding Phones to the Cisco Unified Communications Manager Database Note When you configure the cluster f...
Page 53 - Adding Phones with BAT
2-11 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Cisco Unified Comm...
Page 54 - Using Cisco Unified IP Phones with Different Protocols; Converting a New Phone from SCCP to SIP
2-12 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Using Cisco Unified IP Phones with Different Protocols Related Topics • Adding Phones with Auto-Registra...
Page 55 - Converting an In-Use Phone from One Protocol to the Other; Deploying a Phone in an SCCP and SIP Environment; Determining the MAC Address for a Cisco Unified IP Phones
2-13 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Determining the MAC Address for a Cisco Unified IP Phones Converting an In-Use Phone from One Protocol t...
Page 57 - Before You Begin
C H A P T E R 3-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 3 Setting Up the Cisco Unified IP Phones This chapter includes the following topics, which help you install the Cisco Unified IP Phones on an IP telephony network: • ...
Page 58 - Network Requirements; Cisco Unified Communications Manager Configuration; Understanding the Cisco Unified IP Phone Components
3-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone Components Network Requirements For the Cisco Unified IP Phone to successfully operate as ...
Page 59 - Network and Access Ports; Handset
3-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone Components Network and Access Ports The back of the Cisco Unified IP Phones includes these...
Page 60 - Speakerphone; Audio Quality
3-4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone Components Speakerphone By default, the wideband-capable speakerphone is enabled on the Ci...
Page 61 - Disabling a Headset; Enabling a Wireless Headset on the Cisco Unified IP Phones; Using External Devices
3-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone Components Disabling a Headset You can disable the headset by using Cisco Unified Communic...
Page 62 - Installing the Cisco Unified IP Phones
3-6 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Installing the Cisco Unified IP Phones • Route the external device cables away from the source of the RF or AF signals. • Use shiel...
Page 65 - Attaching a Cisco Unified IP Phone Expansion Module
3-9 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Attaching a Cisco Unified IP Phone Expansion Module Attaching a Cisco Unified IP Phone Expansion Module The Cisco Unified IP Phone ...
Page 66 - Feature Key Capacity Increase for Cisco Unified IP Phones
3-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Attaching a Cisco Unified IP Phone Expansion Module To add support for one expansion module on Cisco Unified IP Phone 7962G, in th...
Page 67 - Adjusting the Placement of the Cisco Unified IP Phone; Adjusting Cisco Unified IP Phone Placement on the Desktop
3-11 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Adjusting the Placement of the Cisco Unified IP Phone Use the Phone Button Template Configuration to configure the buttons. Cisco ...
Page 68 - Securing the Phone with a Cable Lock; Mounting the Phone to the Wall
3-12 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Adjusting the Placement of the Cisco Unified IP Phone Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Pho...
Page 70 - Verifying the Phone Startup Process
3-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it...
Page 71 - Configuring Startup Network Settings; Configuring Security on the Cisco Unified IP Phones
3-15 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Configuring Startup Network Settings Configuring Startup Network Settings If you are not using DHCP in your network, you must conf...
Page 73 - Configuration Menus on the Cisco Unified IP Phones
C H A P T E R 4-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 4 Configuring Settings on the Cisco Unified IP Phones Cisco Unified IP Phones includes many configurable network and device settings that you may need to modify befor...
Page 74 - Displaying a Configuration Menu; Unlocking and Locking Options
4-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Configuration Menus on the Cisco Unified IP Phones • Editing Values, page 4-3 • Overview of Options Configurable from ...
Page 75 - Editing Values
4-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Configuration Menus on the Cisco Unified IP Phones When options are inaccessible for modification, a locked padlock ic...
Page 76 - Overview of Options Configurable from a Phone
4-4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Overview of Options Configurable from a Phone Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking a...
Page 77 - Network Configuration Menu
4-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Network Configuration Menu Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options,...
Page 89 - Understanding DHCPv6 and Autoconfiguration
4-17 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Network Configuration Menu Understanding DHCPv6 and Autoconfiguration You can choose to configure the IP address and ...
Page 90 - Device Configuration Menu
4-18 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options,...
Page 91 - Unified CM Configuration Menu
4-19 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Unified CM Configuration Menu The Unified CM Configuration menu contains the options Unifie...
Page 92 - SIP Configuration Menu for SIP Phones Only; SIP General Configuration Menu
4-20 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu SIP Configuration Menu for SIP Phones Only The SIP Configuration menu contains these sub-me...
Page 93 - Line Settings Menu for SIP Phones
4-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Related Topics • Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, pag...
Page 94 - Call Preferences Menu for SIP Phones
4-22 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Related Topics • Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, pag...
Page 95 - HTTP Configuration Menu
4-23 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Related Topics • Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, pag...
Page 96 - Locale Configuration Menu
4-24 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Locale Configuration Menu The Locale Configuration menu displays information about the user...
Page 97 - NTP Configuration Menu for SIP Phones
4-25 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu NTP Configuration Menu for SIP Phones The NTP Configuration menu displays information about...
Page 98 - UI Configuration Menu
4-26 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu UI Configuration Menu The UI Configuration menu displays the status of various user interfa...
Page 100 - Media Configuration Menu
4-28 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Media Configuration Menu The Media Configuration menu displays whether the headset, wireles...
Page 103 - Ethernet Configuration Menu
4-31 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Ethernet Configuration Menu The Ethernet Configuration menu includes the options that are d...
Page 104 - Security Configuration Menu
4-32 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Security Configuration Menu The Security Configuration that you access directly from the Se...
Page 105 - QoS Configuration Menu
4-33 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu QoS Configuration Menu The QoS Configuration menu displays information that relates to qual...
Page 112 - CTL File Submenu
4-40 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu CTL File Submenu The CTL File screen includes the options described in Table 4-21 . If a ...
Page 113 - ITL File Submenu
4-41 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu Unlocking the CTL and ITL Files To unlock the CTL and ITL files from the Security Configu...
Page 115 - Trust List Menu
4-43 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu Trust List Menu The Trust List menu provides a top-level menu containing CTL, ITL, and th...
Page 116 - X Authentication and Status
4-44 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu 802.1X Authentication and Status The 802.1X Authentication and 802.1X Authentication Stat...
Page 118 - VPN Configuration; Connecting to VPN
4-46 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu Table 4-25 describes the 802.1X Authentication Real-Time Status. VPN Configuration The VP...
Page 121 - Telephony Features Available for the Cisco Unified IP Phone
C H A P T E R 5-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 5 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Ci...
Page 142 - Configuring Product Specific Configuration Parameters
5-22 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Configuring Product Specific Configuration Parameters Configuring Product Specific Configuration Parameters Cisco Un...
Page 144 - Configuring Corporate and Personal Directories; Configuring Corporate Directories; Configuring Personal Directory
5-24 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Configuring Corporate and Personal Directories Configuring Corporate and Personal Directories The Directories button...
Page 145 - Modifying Phone Button Templates
5-25 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Modifying Phone Button Templates To synchronize with Microsoft Outlook, users must install the TABSynch utility, pro...
Page 147 - Configuring Softkey Templates
5-27 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Configuring Softkey Templates Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Devi...
Page 148 - Setting Up Services; Adding Users to Cisco Unified Communications Manager
5-28 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Setting Up Services Setting Up Services The Services button on the Cisco Unified IP Phones gives users access to Cis...
Page 149 - Managing the User Options Web Pages; Giving Users Access to the User Options Web Pages
5-29 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages See Cisco Unified Communications Manager Administration Guide for more informati...
Page 150 - Specifying Options that Appear on the User Options Web Pages
5-30 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Procedure Step 1 From Cisco Unified Communications Manager Administration, choos...
Page 151 - Enabling EnergyWise on the Cisco Unified IP Phone
5-31 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Enabling EnergyWise on the Cisco Unified IP Phone Procedure Step 1 From Cisco Unified Communications Manager Adminis...
Page 154 - Configuring UCR 2008 in Phone
5-34 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Enabling EnergyWise on the Cisco Unified IP Phone Setting up UCR 2008 The parameters that support UCR 2008 reside in...
Page 155 - Configuring UCR 2008 in Common Phone Profile
5-35 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Enabling EnergyWise on the Cisco Unified IP Phone Step 4 Set the HTTPS Service parameter to https only . Step 5 Clic...
Page 157 - Customizing and Modifying Configuration Files
C H A P T E R 6-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 6 Customizing the Cisco Unified IP Phones This chapter explains how you customize configuration files, phone ring sounds, and background images at your site. Ring sou...
Page 158 - E F T D R A F T – C I S C O C O N F I D E N T I A L; Creating Custom Phone Rings; Ringlist.xml File Format Requirements
E F T D R A F T – C I S C O C O N F I D E N T I A L 6-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 6 Customizing the Cisco Unified IP Phones Creating Custom Phone Rings Creating Custom Phone Rings The Cisco Unified IP P...
Page 159 - PCM File Requirements for Custom Ring Types; Creating Custom Background Images
E F T D R A F T – C I S C O C O N F I D E N T I A L 6-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 6 Customizing the Cisco Unified IP Phones Creating Custom Background Images PCM File Requirements for Custom Ring Types ...
Page 160 - List.xml File Format Requirements
E F T D R A F T – C I S C O C O N F I D E N T I A L 6-4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 6 Customizing the Cisco Unified IP Phones Creating Custom Background Images The following sections describe how you can ...
Page 161 - PNG File Requirements for Custom Background Images; Configuring a Custom Background Image
E F T D R A F T – C I S C O C O N F I D E N T I A L 6-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 6 Customizing the Cisco Unified IP Phones Creating Custom Background Images PNG File Requirements for Custom Background ...
Page 162 - Configuring Wideband Codec
E F T D R A F T – C I S C O C O N F I D E N T I A L 6-6 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 6 Customizing the Cisco Unified IP Phones Configuring Wideband Codec Note Cisco recommends that you also store backup co...
Page 164 - Accessing the Web Page for a Phone
7-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone,...
Page 165 - Disabling and Enabling Web Page Access
7-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Disabling and Enabling Web Page Access • Streaming Statistics—Includes the following hyperlinks – Stream 1, Stream 2, Stre...
Page 171 - Network Statistics
7-9 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Network Statistics Network Statistics The following network statistics hyperlinks on a phone’s web page provide informatio...
Page 173 - Device Logs; Streaming Statistics
7-11 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Device Logs Device Logs The following device logs hyperlinks on a phone’s web page provide information you can use to hel...
Page 178 - Model Information Screen
8-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Model Information Screen Model Information Screen The Model Information screen includes t...
Page 179 - Status Messages Screen
8-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Status Messages Screen The Status Messages screen displays the 10 most recent...
Page 185 - Network Statistics Screen
8-9 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Network Statistics Screen The Network Statistics screen displays information ...
Page 188 - Firmware Versions Screen
8-12 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Firmware Versions Screen The Firmware Versions screen displays information a...
Page 189 - Expansion Module Status Screen
8-13 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Expansion Module Status Screen The Expansion Module Status screen displays i...
Page 190 - Call Statistics Screen
8-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Call Statistics Screen You can access the Call Statistics screen on the phon...
Page 192 - Using Test Tone
8-16 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu 1When the RTP Control Protocol is disabled, no data generates for this field...
Page 195 - Resolving Startup Problems
C H A P T E R 9-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 9 Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or with your IP t...
Page 197 - Identifying Error Messages; Verifying IP Addressing and Routing
9-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • Verifying TFTP Server Settings, page 9-3 • Verifying IP Addressing and Routing, page 9-3 • Verifying DNS Sett...
Page 198 - Verifying DNS Settings
9-4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • IP Address, Subnet Mask, Default Router—If you have assigned a static IP address to the phone, you must manua...
Page 199 - Creating a New Configuration File
9-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Note A service must be activated before it can be started or stopped. To activate a service, choose Tools > ...
Page 200 - Symptom: Cisco Unified IP Phone Unable to Obtain IP Address; Cisco Unified IP Phone Resets Unexpectedly; Verifying the Physical Connection
9-6 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly If the phone is already in the Cisco Unified Communications Manager database, its configuration...
Page 201 - Identifying Intermittent Network Outages; Checking Static IP Address Settings
9-7 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Identifying Intermittent Network Outages Intermittent network outages affect data and voice tra...
Page 202 - Eliminating DNS or Other Connectivity Errors; Checking Power Connection
9-8 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly • Reset-Restart—Phone received a Reset/Restart request from Cisco Unified Communications Manage...
Page 203 - Troubleshooting Cisco Unified IP Phone Security
9-9 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Troubleshooting Cisco Unified IP Phone Security Table 9-1 provides troubleshooting informa...
Page 204 - General Troubleshooting Tips
9-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips General Troubleshooting Tips Table 9-2 provides general troubleshooting information for the Cisco Unified IP...
Page 207 - Resetting or Restoring the Cisco Unified IP Phones; Performing a Basic Reset
9-13 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module General Troubleshooting Tips for the Cisco Unified IP Phone ...
Page 208 - Performing a Factory Reset
9-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phones Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Ph...
Page 209 - Using the Quality Report Tool; Monitoring the Voice Quality of Calls
9-15 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Using the Quality Report Tool You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not t...
Page 210 - Using Voice Quality Metrics
9-16 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls Listening quality scores (MOS LQK) relate to the clarity or sound of the received voice signal. Con...
Page 211 - Troubleshooting Tips; Where to Go for More Troubleshooting Information
9-17 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Where to Go for More Troubleshooting Information Troubleshooting Tips When you observe significant and persistent changes to metrics, use...
Page 212 - Cleaning the Cisco Unified IP Phone
9-18 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP Phone, use only a dry soft cloth t...
Page 213 - How Users Obtain Support for the Cisco Unified IP Phones
A-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 A P P E N D I X A Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users ...
Page 214 - How Users Get Copies of Cisco Unified IP Phone Manuals
A-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix A Providing Information to Users Via a Website How Users Access the Online Help System on the Cisco Unified IP Phone How Users Access the Online Help System on the Cisco U...
Page 215 - How Users Subscribe to Services and Configure Phone Features; How Users Access a Voice Messaging System
A-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix A Providing Information to Users Via a Website How Users Subscribe to Services and Configure Phone Features http://cisco.com/en/US/products/hw/phones/ps379/prod_models_hom...
Page 216 - How Users Configure Personal Directory Entries
A-4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Make sure that you have used Cisco Unified Communications Manager to set up a...
Page 225 - Adding Language Overlays to Phone Buttons
C-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 A P P E N D I X C Supporting International Users Translated and localized versions of the Cisco Unified IP Phones are available in several languages. If you are supporting Cisco Un...
Page 226 - Support for International Call Logging
C-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix C Supporting International Users Support for International Call Logging For more information, see Software Upgrades in the Cisco Unified Communications Operating System Ad...
Page 227 - Physical and Operating Environment Specifications
D-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 A P P E N D I X D Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phones. • Physical and Operating Environment Specif...
Page 228 - Cable Specifications
D-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix D Technical Specifications Cable Specifications Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/100BaseT con...
Page 231 - Example User Information for these Procedures
E-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 A P P E N D I X E Basic Phone Administration Steps This appendix provides minimum, basic configuration steps for you to perform the following actions: • Add a new user to Cisco Uni...
Page 232 - Adding a User to Cisco Unified Communications Manager; Adding a User From an External LDAP Directory
E-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Steps Adding a User to Cisco Unified Communications Manager Adding a User to Cisco Unified Communications Manager This section describes steps...
Page 233 - Adding a User Directly to Cisco Unified Communications Manager; Configuring the Phone
E-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Steps Configuring the Phone Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add...
Page 237 - Performing Final End User Configuration Steps
E-7 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Steps Performing Final End User Configuration Steps – Select the device, then click Save Selected/Changes . The user is now associated with th...
Page 238 - I N D E X; Symbols
IN-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 I N D E X Symbols "more" Softkey Timer 4-26 Numerics 802.1X authentication server 1-19 authenticator 1-20 description 1-6 network components 1-19 supplicant 1-19 Troublesh...