Cisco 8.6 - Manuals - manualsarea.com

Page 3 - C O N T E N T S; Preface; An Overview of the Cisco Unified IP Phones

iii Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 C O N T E N T S Preface xi Overview xi Audience xi Organization xi Related Documentation xii Obtaining Documentation, Obtaining Support, and Security Guidelines xiii Cisco Product ...

Page 4 - Preparing to Install the Cisco Unified IP Phones on Your Network; Setting Up the Cisco Unified IP Phones

Contents iv Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Checklist for Configuring the Cisco Unified IP Phones in Cisco Unified Communications Manager Administrations 1-22 Installing Cisco Unified IP Phones 1-25 Checklist for Ins...

Page 5 - Configuring Settings on the Cisco Unified IP Phones

Contents v Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Enabling a Wireless Headset on the Cisco Unified IP Phones 3-5 Using External Devices 3-5 Installing the Cisco Unified IP Phones 3-6 Attaching a Cisco Unified IP Phone Expan...

Page 6 - Customizing the Cisco Unified IP Phones

Contents vi Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 ITL File Submenu 4-41 Trust List Menu 4-43 802.1X Authentication and Status 4-44 VPN Configuration 4-46 Connecting to VPN 4-46 VPN Configuration Settings 4-47 C H A P T E R...

Page 7 - Monitoring the Cisco Unified IP Phones Remotely; Troubleshooting and Maintenance

Contents vii Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 C H A P T E R 7 Monitoring the Cisco Unified IP Phones Remotely 7-1 Accessing the Web Page for a Phone 7-2 Disabling and Enabling Web Page Access 7-3 Configuring the Cisco...

Page 8 - Providing Information to Users Via a Website; Feature Support by Protocol for Cisco Unified IP Phone; Supporting International Users

Contents viii Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Identifying Intermittent Network Outages 9-7 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-7 Verifying the Voice VLAN Configuration 9-7 Verifying that...

Page 9 - Technical Specifications; Basic Phone Administration Steps

Contents ix Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 A P P E N D I X D Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-2 A P P E N ...

Page 11 - Overview; Audience

xi Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Preface Overview Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) provides the information you need to understand, install, co...

Page 12 - Related Documentation

xii Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Preface Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phon...

Page 13 - Cisco Product Security Overview; Document Conventions

xiii Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Preface Obtaining Documentation, Obtaining Support, and Security Guidelines For information on obtaining documentation, obtaining support, providing documentation feedback, securi...

Page 19 - What Networking Protocols are Used?

1-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Networking Protocols are Used? What Networking Protocols are Used? Cisco Unified IP Phones support several industry-standa...

Page 22 - IPv6 Support on Cisco Unified IP Phones

1-8 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Networking Protocols are Used? IPv6 Support on Cisco Unified IP Phones The Cisco Unified IP Phones uses the internet proto...

Page 24 - Feature Overview; Configuring Telephony Features

1-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G? Feature Overview Cisco Unified IP Phones provide tr...

Page 25 - Providing Users with Feature Information; Understanding Security Features for Cisco Unified IP Phones

1-11 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Related Topic • Telephony Features Available for the Cisco Unified...

Page 27 - Overview of Supported Security Features

1-13 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Overview of Supported Security Features Table 1-4 provides an over...

Page 29 - Understanding Security Profiles; Identifying Authenticated, Encrypted, and Protected Phone Calls

1-15 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Related Topics • Understanding Security Profiles, page 1-15 • Iden...

Page 30 - Establishing and Identifying Secure Conference Calls

1-16 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones In an authenticated call, all devices participating in the establi...

Page 31 - Establishing and Identifying Protected Calls; Call Security Interactions and Restrictions

1-17 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Establishing and Identifying Protected Calls A protected call is e...

Page 33 - Supporting 802.1X Authentication on Cisco Unified IP Phones

1-19 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Supporting 802.1X Authentication on Cisco Unified IP Phones These ...

Page 34 - Best Practices—Requirements and Recommendations

1-20 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones • Cisco Catalyst Switch (or other third-party switch)—The switch m...

Page 35 - Security Restrictions; Reducing Power Consumption on the Phones; Overview of Configuring and Installing Cisco Unified IP Phones

1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Reducing Power Consumption on the Phones Security Restrictions A user cannot barge into an encrypted call if the phone that is...

Page 39 - Installing Cisco Unified IP Phones; Checklist for Installing the Cisco Unified IP Phones

1-25 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring and Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the pho...

Page 45 - Providing Power to the Cisco Unified IP Phones

2-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Providing Power to the Cisco Unified IP Phones • Voice traffic to and from the phone (auxiliary VLAN on t...

Page 46 - Power Guidelines; Power Outage

2-4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Providing Power to the Cisco Unified IP Phones Power Guidelines Table 2-1 provides guidelines for powerin...

Page 47 - Obtaining Additional Information about Power; Understanding Phone Configuration Files

2-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Understanding Phone Configuration Files Obtaining Additional Information about Power For related informat...

Page 49 - Understanding the Phone Startup Process

2-7 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the Vo...

Page 51 - Adding Phones with Auto-Registration

2-9 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Adding Phones to the Cisco Unified Communications Manager Database • Adding Phones with Auto-Registration...

Page 52 - Adding Phones with Auto-Registration and TAPS

2-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Adding Phones to the Cisco Unified Communications Manager Database Note When you configure the cluster f...

Page 53 - Adding Phones with BAT

2-11 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Cisco Unified Comm...

Page 54 - Using Cisco Unified IP Phones with Different Protocols; Converting a New Phone from SCCP to SIP

2-12 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Using Cisco Unified IP Phones with Different Protocols Related Topics • Adding Phones with Auto-Registra...

Page 55 - Converting an In-Use Phone from One Protocol to the Other; Deploying a Phone in an SCCP and SIP Environment; Determining the MAC Address for a Cisco Unified IP Phones

2-13 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Determining the MAC Address for a Cisco Unified IP Phones Converting an In-Use Phone from One Protocol t...

Page 57 - Before You Begin

C H A P T E R 3-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 3 Setting Up the Cisco Unified IP Phones This chapter includes the following topics, which help you install the Cisco Unified IP Phones on an IP telephony network: • ...

Page 58 - Network Requirements; Cisco Unified Communications Manager Configuration; Understanding the Cisco Unified IP Phone Components

3-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone Components Network Requirements For the Cisco Unified IP Phone to successfully operate as ...

Page 59 - Network and Access Ports; Handset

3-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone Components Network and Access Ports The back of the Cisco Unified IP Phones includes these...

Page 60 - Speakerphone; Audio Quality

3-4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone Components Speakerphone By default, the wideband-capable speakerphone is enabled on the Ci...

Page 61 - Disabling a Headset; Enabling a Wireless Headset on the Cisco Unified IP Phones; Using External Devices

3-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone Components Disabling a Headset You can disable the headset by using Cisco Unified Communic...

Page 62 - Installing the Cisco Unified IP Phones

3-6 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Installing the Cisco Unified IP Phones • Route the external device cables away from the source of the RF or AF signals. • Use shiel...

Page 65 - Attaching a Cisco Unified IP Phone Expansion Module

3-9 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Attaching a Cisco Unified IP Phone Expansion Module Attaching a Cisco Unified IP Phone Expansion Module The Cisco Unified IP Phone ...

Page 66 - Feature Key Capacity Increase for Cisco Unified IP Phones

3-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Attaching a Cisco Unified IP Phone Expansion Module To add support for one expansion module on Cisco Unified IP Phone 7962G, in th...

Page 67 - Adjusting the Placement of the Cisco Unified IP Phone; Adjusting Cisco Unified IP Phone Placement on the Desktop

3-11 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Adjusting the Placement of the Cisco Unified IP Phone Use the Phone Button Template Configuration to configure the buttons. Cisco ...

Page 68 - Securing the Phone with a Cable Lock; Mounting the Phone to the Wall

3-12 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Adjusting the Placement of the Cisco Unified IP Phone Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Pho...

Page 70 - Verifying the Phone Startup Process

3-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it...

Page 71 - Configuring Startup Network Settings; Configuring Security on the Cisco Unified IP Phones

3-15 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Configuring Startup Network Settings Configuring Startup Network Settings If you are not using DHCP in your network, you must conf...

Page 73 - Configuration Menus on the Cisco Unified IP Phones

C H A P T E R 4-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 4 Configuring Settings on the Cisco Unified IP Phones Cisco Unified IP Phones includes many configurable network and device settings that you may need to modify befor...

Page 74 - Displaying a Configuration Menu; Unlocking and Locking Options

4-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Configuration Menus on the Cisco Unified IP Phones • Editing Values, page 4-3 • Overview of Options Configurable from ...

Page 75 - Editing Values

4-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Configuration Menus on the Cisco Unified IP Phones When options are inaccessible for modification, a locked padlock ic...

Page 76 - Overview of Options Configurable from a Phone

4-4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Overview of Options Configurable from a Phone Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking a...

Page 77 - Network Configuration Menu

4-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Network Configuration Menu Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options,...

Page 89 - Understanding DHCPv6 and Autoconfiguration

4-17 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Network Configuration Menu Understanding DHCPv6 and Autoconfiguration You can choose to configure the IP address and ...

Page 90 - Device Configuration Menu

4-18 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options,...

Page 91 - Unified CM Configuration Menu

4-19 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Unified CM Configuration Menu The Unified CM Configuration menu contains the options Unifie...

Page 92 - SIP Configuration Menu for SIP Phones Only; SIP General Configuration Menu

4-20 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu SIP Configuration Menu for SIP Phones Only The SIP Configuration menu contains these sub-me...

Page 93 - Line Settings Menu for SIP Phones

4-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Related Topics • Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, pag...

Page 94 - Call Preferences Menu for SIP Phones

4-22 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Related Topics • Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, pag...

Page 95 - HTTP Configuration Menu

4-23 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Related Topics • Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, pag...

Page 96 - Locale Configuration Menu

4-24 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Locale Configuration Menu The Locale Configuration menu displays information about the user...

Page 97 - NTP Configuration Menu for SIP Phones

4-25 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu NTP Configuration Menu for SIP Phones The NTP Configuration menu displays information about...

Page 98 - UI Configuration Menu

4-26 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu UI Configuration Menu The UI Configuration menu displays the status of various user interfa...

Page 100 - Media Configuration Menu

4-28 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Media Configuration Menu The Media Configuration menu displays whether the headset, wireles...

Page 103 - Ethernet Configuration Menu

4-31 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Ethernet Configuration Menu The Ethernet Configuration menu includes the options that are d...

Page 104 - Security Configuration Menu

4-32 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Security Configuration Menu The Security Configuration that you access directly from the Se...

Page 105 - QoS Configuration Menu

4-33 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu QoS Configuration Menu The QoS Configuration menu displays information that relates to qual...

Page 112 - CTL File Submenu

4-40 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu CTL File Submenu The CTL File screen includes the options described in Table 4-21 . If a ...

Page 113 - ITL File Submenu

4-41 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu Unlocking the CTL and ITL Files To unlock the CTL and ITL files from the Security Configu...

Page 115 - Trust List Menu

4-43 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu Trust List Menu The Trust List menu provides a top-level menu containing CTL, ITL, and th...

Page 116 - X Authentication and Status

4-44 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu 802.1X Authentication and Status The 802.1X Authentication and 802.1X Authentication Stat...

Page 118 - VPN Configuration; Connecting to VPN

4-46 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu Table 4-25 describes the 802.1X Authentication Real-Time Status. VPN Configuration The VP...

Page 121 - Telephony Features Available for the Cisco Unified IP Phone

C H A P T E R 5-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 5 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Ci...

Page 142 - Configuring Product Specific Configuration Parameters

5-22 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Configuring Product Specific Configuration Parameters Configuring Product Specific Configuration Parameters Cisco Un...

Page 144 - Configuring Corporate and Personal Directories; Configuring Corporate Directories; Configuring Personal Directory

5-24 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Configuring Corporate and Personal Directories Configuring Corporate and Personal Directories The Directories button...

Page 145 - Modifying Phone Button Templates

5-25 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Modifying Phone Button Templates To synchronize with Microsoft Outlook, users must install the TABSynch utility, pro...

Page 147 - Configuring Softkey Templates

5-27 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Configuring Softkey Templates Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Devi...

Page 148 - Setting Up Services; Adding Users to Cisco Unified Communications Manager

5-28 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Setting Up Services Setting Up Services The Services button on the Cisco Unified IP Phones gives users access to Cis...

Page 149 - Managing the User Options Web Pages; Giving Users Access to the User Options Web Pages

5-29 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages See Cisco Unified Communications Manager Administration Guide for more informati...

Page 150 - Specifying Options that Appear on the User Options Web Pages

5-30 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Procedure Step 1 From Cisco Unified Communications Manager Administration, choos...

Page 151 - Enabling EnergyWise on the Cisco Unified IP Phone

5-31 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Enabling EnergyWise on the Cisco Unified IP Phone Procedure Step 1 From Cisco Unified Communications Manager Adminis...

Page 154 - Configuring UCR 2008 in Phone

5-34 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Enabling EnergyWise on the Cisco Unified IP Phone Setting up UCR 2008 The parameters that support UCR 2008 reside in...

Page 155 - Configuring UCR 2008 in Common Phone Profile

5-35 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features, Templates, Services, and Users Enabling EnergyWise on the Cisco Unified IP Phone Step 4 Set the HTTPS Service parameter to https only . Step 5 Clic...

Page 157 - Customizing and Modifying Configuration Files

C H A P T E R 6-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 6 Customizing the Cisco Unified IP Phones This chapter explains how you customize configuration files, phone ring sounds, and background images at your site. Ring sou...

Page 158 - E F T D R A F T – C I S C O C O N F I D E N T I A L; Creating Custom Phone Rings; Ringlist.xml File Format Requirements

E F T D R A F T – C I S C O C O N F I D E N T I A L 6-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 6 Customizing the Cisco Unified IP Phones Creating Custom Phone Rings Creating Custom Phone Rings The Cisco Unified IP P...

Page 159 - PCM File Requirements for Custom Ring Types; Creating Custom Background Images

E F T D R A F T – C I S C O C O N F I D E N T I A L 6-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 6 Customizing the Cisco Unified IP Phones Creating Custom Background Images PCM File Requirements for Custom Ring Types ...

Page 160 - List.xml File Format Requirements

E F T D R A F T – C I S C O C O N F I D E N T I A L 6-4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 6 Customizing the Cisco Unified IP Phones Creating Custom Background Images The following sections describe how you can ...

Page 161 - PNG File Requirements for Custom Background Images; Configuring a Custom Background Image

E F T D R A F T – C I S C O C O N F I D E N T I A L 6-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 6 Customizing the Cisco Unified IP Phones Creating Custom Background Images PNG File Requirements for Custom Background ...

Page 162 - Configuring Wideband Codec

E F T D R A F T – C I S C O C O N F I D E N T I A L 6-6 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 6 Customizing the Cisco Unified IP Phones Configuring Wideband Codec Note Cisco recommends that you also store backup co...

Page 164 - Accessing the Web Page for a Phone

7-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone,...

Page 165 - Disabling and Enabling Web Page Access

7-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Disabling and Enabling Web Page Access • Streaming Statistics—Includes the following hyperlinks – Stream 1, Stream 2, Stre...

Page 171 - Network Statistics

7-9 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Network Statistics Network Statistics The following network statistics hyperlinks on a phone’s web page provide informatio...

Page 173 - Device Logs; Streaming Statistics

7-11 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Device Logs Device Logs The following device logs hyperlinks on a phone’s web page provide information you can use to hel...

Page 178 - Model Information Screen

8-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Model Information Screen Model Information Screen The Model Information screen includes t...

Page 179 - Status Messages Screen

8-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Status Messages Screen The Status Messages screen displays the 10 most recent...

Page 185 - Network Statistics Screen

8-9 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Network Statistics Screen The Network Statistics screen displays information ...

Page 188 - Firmware Versions Screen

8-12 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Firmware Versions Screen The Firmware Versions screen displays information a...

Page 189 - Expansion Module Status Screen

8-13 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Expansion Module Status Screen The Expansion Module Status screen displays i...

Page 190 - Call Statistics Screen

8-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Call Statistics Screen You can access the Call Statistics screen on the phon...

Page 192 - Using Test Tone

8-16 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu 1When the RTP Control Protocol is disabled, no data generates for this field...

Page 195 - Resolving Startup Problems

C H A P T E R 9-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 9 Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or with your IP t...

Page 197 - Identifying Error Messages; Verifying IP Addressing and Routing

9-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • Verifying TFTP Server Settings, page 9-3 • Verifying IP Addressing and Routing, page 9-3 • Verifying DNS Sett...

Page 198 - Verifying DNS Settings

9-4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • IP Address, Subnet Mask, Default Router—If you have assigned a static IP address to the phone, you must manua...

Page 199 - Creating a New Configuration File

9-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Note A service must be activated before it can be started or stopped. To activate a service, choose Tools > ...

Page 200 - Symptom: Cisco Unified IP Phone Unable to Obtain IP Address; Cisco Unified IP Phone Resets Unexpectedly; Verifying the Physical Connection

9-6 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly If the phone is already in the Cisco Unified Communications Manager database, its configuration...

Page 201 - Identifying Intermittent Network Outages; Checking Static IP Address Settings

9-7 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Identifying Intermittent Network Outages Intermittent network outages affect data and voice tra...

Page 202 - Eliminating DNS or Other Connectivity Errors; Checking Power Connection

9-8 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly • Reset-Restart—Phone received a Reset/Restart request from Cisco Unified Communications Manage...

Page 203 - Troubleshooting Cisco Unified IP Phone Security

9-9 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Troubleshooting Cisco Unified IP Phone Security Table 9-1 provides troubleshooting informa...

Page 204 - General Troubleshooting Tips

9-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips General Troubleshooting Tips Table 9-2 provides general troubleshooting information for the Cisco Unified IP...

Page 207 - Resetting or Restoring the Cisco Unified IP Phones; Performing a Basic Reset

9-13 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module General Troubleshooting Tips for the Cisco Unified IP Phone ...

Page 208 - Performing a Factory Reset

9-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phones Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Ph...

Page 209 - Using the Quality Report Tool; Monitoring the Voice Quality of Calls

9-15 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Using the Quality Report Tool You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not t...

Page 210 - Using Voice Quality Metrics

9-16 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls Listening quality scores (MOS LQK) relate to the clarity or sound of the received voice signal. Con...

Page 211 - Troubleshooting Tips; Where to Go for More Troubleshooting Information

9-17 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Where to Go for More Troubleshooting Information Troubleshooting Tips When you observe significant and persistent changes to metrics, use...

Page 212 - Cleaning the Cisco Unified IP Phone

9-18 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP Phone, use only a dry soft cloth t...

Page 213 - How Users Obtain Support for the Cisco Unified IP Phones

A-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 A P P E N D I X A Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users ...

Page 214 - How Users Get Copies of Cisco Unified IP Phone Manuals

A-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix A Providing Information to Users Via a Website How Users Access the Online Help System on the Cisco Unified IP Phone How Users Access the Online Help System on the Cisco U...

Page 215 - How Users Subscribe to Services and Configure Phone Features; How Users Access a Voice Messaging System

A-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix A Providing Information to Users Via a Website How Users Subscribe to Services and Configure Phone Features http://cisco.com/en/US/products/hw/phones/ps379/prod_models_hom...

Page 216 - How Users Configure Personal Directory Entries

A-4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Make sure that you have used Cisco Unified Communications Manager to set up a...

Page 225 - Adding Language Overlays to Phone Buttons

C-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 A P P E N D I X C Supporting International Users Translated and localized versions of the Cisco Unified IP Phones are available in several languages. If you are supporting Cisco Un...

Page 226 - Support for International Call Logging

C-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix C Supporting International Users Support for International Call Logging For more information, see Software Upgrades in the Cisco Unified Communications Operating System Ad...

Page 227 - Physical and Operating Environment Specifications

D-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 A P P E N D I X D Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phones. • Physical and Operating Environment Specif...

Page 228 - Cable Specifications

D-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix D Technical Specifications Cable Specifications Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/100BaseT con...

Page 231 - Example User Information for these Procedures

E-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 A P P E N D I X E Basic Phone Administration Steps This appendix provides minimum, basic configuration steps for you to perform the following actions: • Add a new user to Cisco Uni...

Page 232 - Adding a User to Cisco Unified Communications Manager; Adding a User From an External LDAP Directory

E-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Steps Adding a User to Cisco Unified Communications Manager Adding a User to Cisco Unified Communications Manager This section describes steps...

Page 233 - Adding a User Directly to Cisco Unified Communications Manager; Configuring the Phone

E-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Steps Configuring the Phone Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add...

Page 237 - Performing Final End User Configuration Steps

E-7 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Steps Performing Final End User Configuration Steps – Select the device, then click Save Selected/Changes . The user is now associated with th...

Page 238 - I N D E X; Symbols

IN-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 I N D E X Symbols "more" Softkey Timer 4-26 Numerics 802.1X authentication server 1-19 authenticator 1-20 description 1-6 network components 1-19 supplicant 1-19 Troublesh...