Cisco 7962 - Manual

MAKE A CALL

There are a number of ways to make a call. Please
choose one of the following:

• Lift handset and dial number required (9 for
outside line).
• Press the line key displaying your extension number, and
then dial number.
• Press

Speaker

key then dial number.

• Press

NewCall

softkey and dial number.

• With handset down enter the phone number, then
press the

Dial

softkey.

Note:

As you begin dialling the number, the screen will

display any previously dialled matching numbers. If shown,
select the number required using the

Navigation

button

and press the Dial softkey or lift handset.
• If using a headset, press the

NewCall

softkey and

dial number.

Note:

If you make a mistake while entering a phone

number, press

<<

to erase one or more digits.

• Press the

EndCall

softkey to exit the dialling attempt.

ANSWER A CALL

The light strip at the top of the handset blinks red
when the phone rings:

• Lift handset.
• For handsfree mode, press

Speaker

button or press the

orange fl ashing line key.
• If using a headset, press

Headset

button or

Answer

softkey.

To answer a second call when displayed on
your handset:

• Press

Answer

softkey and the fi rst call will be placed

on hold.
You can now switch between the two calls if required:
• Press

Hold

softkey on the second call.

• Use the

Navigation

button to highlight the fi rst call,

press

Resume

softkey.

END A CALL

Choose one of the following options to end your call:

• Replace the handset.
• Press the

EndCall

softkey and replace the handset.

• If on handsfree, press the

Speaker

button or the

EndCall

softkey.

• If using a headset, press the

Headset

button or the

EndCall

softkey.

HOLD A CALL

When connected to a caller:

• Press the

Hold

softkey.

• To retrieve the call, press the

Resume

softkey.

• If multiple calls are on hold, use the

Navigation

button

to select the caller you wish to retrieve and press the

Resume

softkey.

Note:

Caller will hear repeated beep whilst on hold.

TRANSFER A CALL

Once connected to a call:

• Press

Transfer

softkey. This places the call on hold.

You may wish to announce the call prior to transferring to
check the person you are transferring the call to wishes to
accept the call.

Announced call transfer

• Dial the required number.
• When the person answers, announce the call.
• Press the

Transfer

softkey to connect the callers and

hang up.

Note:

If the person does not wish to accept the call, press

EndCall

softkey and

Resume

to retrieve the original caller.

Unannounced call transfer

• Dial the required number.
• When dialled number rings, press the

Transfer

softkey

and hang up.

Note:

If you make a mistake while entering a number,

press

<<

softkey to delete digits.

REDIAL LAST NUMBER

To redial the most recently dialled number:

• Press the

Redial

softkey and lift handset to speak to

caller when answered.

To redial a number from Placed call Log:

• Press

Directories

button.

• Use the

Navigation

button to highlight the placed calls

menu and the

Select

softkey.

• Use the

Navigation

button to view numbers

previously dialled.
• Highlight the number required then press

Dial

softkey or

lift the handset.

PICK UP A CALL

When you hear an extension ringing within your pick
up group your handset will display the extension
number. To pick up the call:

• With handset down, press

more

then the

Pickup

softkey, call will ring on your handset, press

Answer

softkey or lift handset to connect to caller.

CALL FORWARDING

To forward all calls to another number with the
handset down:

• Press the

CFwdALL

softkey. You will hear two beeps.

• Enter the number you wish to forward your calls to or
press speed dial key if programmed.

Note:

If you wish to forward your calls to an external

number, remember to place 9 in front of required number
for line access. You will know that your call forward is
successful as an animated arrow appears above the phone
icon in the upper right corner of the LCD screen, and the
screen displays forwarding number.
• To cancel the call forwarding, press the

CFwdALL

softkey.

Forward all calls to Voicemail with the handset down:

• Press the

CFwdALL

softkey. You will hear two beeps.

• Press

Messages

button.

You will know that your call forward is successful as an
animated arrow appears above the phone icon in the upper
right corner of the LCD screen, and the screen displays the
message ‘Forwarded to voicemail’
• To cancel the call forwarding, press the

CFwdALL

softkey.

CISCO 7962 HANDSET USER GUIDE

ALL BAA TELEPHONE

EXTENSION NUMBERS

ARE NOW 6 DIGITS

.

The old BAA 5 digit extension numbers will
no longer work.

Add the following prefi x to the existing
extension number:

Aberdeen

68

BSC

64

Edinburgh

68

Gatwick

69

Glasgow

62

Heathrow

6

Southampton

60

Stansted

61