Page 3 - Cisco Unified IP Phone; Softkey Definitions
C isco and th e Cisc o L o go are t rademarks of Ci sco Syst ems, Inc . and/or it s af fi li at es in t h e U.S. and ot he r co unt ri es. A list ing of C isco' s tr ade m a rk s can be f ound at w w w .c isc o.c o m /g o /t rade marks . Third pa rt y t ra d emarks me nt ioned a re t h e pro p ert y...
Page 5 - Contents; Getting Started
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5 Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Securit...
Page 6 - Advanced Call Handling
6 OL-22333-01 Using Mute 8 Switching Between Multiple Calls 8 Switching an In-Progress Call to Another Phone 9 Viewing Multiple Calls 9 Transferring Calls 10 Sending a Call to a Voice Message System 11 Forwarding Calls to Another Number 11 Using Do Not Disturb 13 Making Conference Calls 14 Using Con...
Page 8 - Cisco One-Year Limited Hardware Warranty Terms
8 OL-22333-01 Understanding Additional Configuration Options 1 Troubleshooting Your Phone 1 General Troubleshooting 1 Viewing Phone Administration Data 2 Using the Quality Reporting Tool 3 Cisco One-Year Limited Hardware Warranty Terms 1 Index 1
Page 9 - Using this Guide
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1 Getting Started Using this Guide This guide provides an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or see the foll...
Page 10 - Finding Additional Information; Safety and Performance Information
2 OL-22333-01 Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ Y...
Page 11 - Cisco Product Security Overview
Getting Started Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3 Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good-quality external devices (such as h...
Page 13 - Connecting Your Phone
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1 Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the following figure and table ...
Page 17 - An Overview of Your Phone; Understanding Buttons and Hardware
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1 An Overview of Your Phone Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, which allows you to place and receive phone ca...
Page 21 - Understanding Lines and Calls
An Overview of Your Phone Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5 Understanding Lines and Calls The terms lines and calls can be easily confused. • Lines—Each line corresponds to a directory number or intercom number that others can use to call...
Page 22 - Understanding Line and Call Icons
6 OL-22333-01 Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state. Icon Line or Call State Description On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing. Connected call You are conne...
Page 23 - Understanding Phone Screen Features
An Overview of Your Phone Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7 Understanding Phone Screen Features The following figure shows how your main phone screen may look with an active call. Note The Messages, Directories, and Services screens on yo...
Page 24 - Cleaning the Phone Screen; Understanding Feature Buttons and Menus
8 OL-22333-01 Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, because they can contaminate phone components and cause failures. When the phone is in power save mode, the touchscreen is blank and the Display button is not ...
Page 25 - Accessing the Help System on Your Phone; Understanding Feature Availability
An Overview of Your Phone Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9 Accessing the Help System on Your Phone Your phone provides a comprehensive online help system. Help topics appear on the phone screen. Understanding Feature Availability Dependi...
Page 29 - Basic Call Handling; Placing a Call—Basic Options
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1 Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary. For more information, see your system administrator. Placing a Call—Bas...
Page 30 - Placing a Call—Additional Options
2 OL-22333-01 Tips • You can dial on hook, without a dial tone (predial). To predial, enter a number, then go off hook by lifting the handset or pressing Dial , , or . • When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from yo...
Page 33 - Answering a Call
Basic Call Handling Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5 Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. If you want to... Then... For more information, see... ...
Page 34 - Ending a Call
6 OL-22333-01 Tip • If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system administrator for more information. • If you work in a contact center or similar environment, you can create, update, and delete your own prerecorded greeting that plays automatically if...
Page 35 - Using Hold and Resume
Basic Call Handling Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7 Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button flas...
Page 37 - Switching an In-Progress Call to Another Phone
Basic Call Handling Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9 Switching an In-Progress Call to Another Phone You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination. Viewing Multiple Calls Unde...
Page 38 - Transferring Calls
10 OL-22333-01 You can use these additional methods to view multiple calls on multiple lines: Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. Tips • If on-hook transfer is enabled on your phone, you can either hang up to comple...
Page 39 - Sending a Call to a Voice Message System; Forwarding Calls to Another Number
Basic Call Handling Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11 • You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it. • When a call is chaperoned, the call chaperone cannot use tran...
Page 41 - Using Do Not Disturb
Basic Call Handling Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 13 • When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the Call Forward feature is disabled on the Cisco Uni...
Page 42 - Making Conference Calls; Using Conference Features; Using Conference
14 OL-22333-01 Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone. • Confere...
Page 43 - Using Join
Basic Call Handling Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 15 Using Join Join allows you to combine two or more existing calls to create a conference in which you are a participant. Tips • If you frequently join more than two parties into a sing...
Page 44 - Using cBarge
16 OL-22333-01 Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. Using Meet-Me Meet-Me conferencing allows you to start or join a conference by calling the conference number. If you want to... Then... Create a conference by barging a call on a share...
Page 45 - Viewing or Removing Conference Participants; Placing or Receiving Intercom Calls
Basic Call Handling Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 17 Tip If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see Making and Receiving Se...
Page 47 - Speed Dialing
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1 Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator may configure for your phone depending on your call-handling needs and work environment. Speed D...
Page 48 - Picking Up a Redirected Call on Your Phone
2 OL-22333-01 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You may use Call PickUp if you share call-handling tasks with coworkers. Tips • If multiple calls are available for pickup, yo...
Page 49 - Storing and Retrieving Parked Calls
Advanced Call Handling Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3 • If you have multiple lines and want to pick up the call on a non-primary line, first press for the desired line and then press a Call PickUp softkey or button. • Depending on how ...
Page 50 - Logging Out of Hunt Groups
4 OL-22333-01 Tips • You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details. • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone or on your...
Page 51 - Using a Shared Line; Understanding Shared Lines; Using Barge to Add Yourself to a Shared-Line Call; Understanding Barge Features
Advanced Call Handling Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5 Using a Shared Line Your system administrator may ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • ...
Page 52 - Using Barge Features
6 OL-22333-01 • Barge allows you to add yourself to the call but does not convert the call into a conference or allow you to add new participants. Single-button and Multi-touch Barge Your system administrator determines whether the barge feature on your phone operates as a single-button or multi-tou...
Page 53 - Preventing Others from Viewing or Barging a Shared-Line Call; Using BLF to Determine a Line State
Advanced Call Handling Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7 Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging ...
Page 54 - Making and Receiving Secure Calls
8 OL-22333-01 Tips • Your phone may play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only). • BLF Pickup answers the oldest ringing call first, if the line that you are monitoring has more than one ringing call. Making and Receiving Secure Calls Dependi...
Page 57 - Tracing Suspicious Calls
Advanced Call Handling Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11 Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This ...
Page 59 - Using Cisco Extension Mobility
Advanced Call Handling Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 13 Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your ...
Page 60 - Managing Business Calls Using a Single Phone Number
14 OL-22333-01 • Changes that you make to your EM profile from your Cisco Unified CM User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in. • Changes that you make to the phone from your User Options web pages ...
Page 63 - Using a Handset, Headset, and Speakerphone; Using a Handset
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1 Using a Handset, Headset, and Speakerphone You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off hook when the handset is lifted or another audio device is...
Page 64 - Using a Speakerphone
2 OL-22333-01 If you use AutoAnswer, see Using AutoAnswer with a Headset or Speakerphone, page 3 . Using a Wireless Headset Cisco Unified IP Phones 7962G and 7942G support wireless headsets. Refer to the wireless headset documentation for information about using the wireless headset’s remote feature...
Page 65 - Using AutoAnswer with a Headset or Speakerphone
Using a Handset, Headset, and Speakerphone Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3 Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system admini...
Page 67 - Changing Phone Settings; Customizing Rings and Message Indicators
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1 Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how you...
Page 68 - Customizing the Phone Screen
2 OL-22333-01 Tip You can customize your phone to have up to six distinctive ring tones. In addition, you can have a default ring tone. Customizing the Phone Screen You can adjust the characteristics of your phone screen. Change the way the audible voice message indicator sounds on your phone 1. Log...
Page 71 - Using Call Logs and Directories; Using Call Logs
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1 Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button . Using Call Logs Your phone maintains call logs that ...
Page 73 - Directory Dialing
Using Call Logs and Directories Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3 Tips • (SCCP and SIP phones) Your phone may be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries...
Page 74 - Using Corporate Directory on Your Phone; Using Personal Directory on Your Phone
4 OL-22333-01 Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers. Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Using Personal Directory on Your Pho...
Page 79 - Accessing Voice Messages
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1 Accessing Voice Messages To access voice messages, press the Messages button . Your company determines the voice-message service that your phone system uses. For the most accurate and detailed information...
Page 81 - Using the User Options Web Pages; Accessing Your User Options Web Pages
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1 Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your c...
Page 82 - Configuring Features and Services on the Web; Using the Personal Directory on the Web; Using Your Personal Address Book on the Web
2 OL-22333-01 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 1 . Using the Personal Directory on the Web The Personal Directory ...
Page 83 - Configuring Fast Dials on the Web
Using the User Options Web Pages Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. Assign a line button for your PAB Note Before you can a...
Page 84 - Using the Address Book Synchronization Tool
4 OL-22333-01 Tips • You can create up to 500 Fast Dial and PAB entries. • You can create a new Fast Dial entry without using a PAB entry. These Fast Dial entries are labeled “raw” in the User Options web pages and do not display a configurable text label. Using the Address Book Synchronization Tool...
Page 85 - Setting Up Speed Dials on the Web; Setting Up Phone Services on the Web
Using the User Options Web Pages Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5 Setting Up Speed Dials on the Web Depending on configuration, your phone can support several speed-dial features: • Speed-dial buttons • Abbreviated Dialing • Fast Dials F...
Page 87 - Controlling User Settings on the Web
Using the User Options Web Pages Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Access a service on your phone Select a service using one of...
Page 88 - Controlling Line Settings on the Web
8 OL-22333-01 Tip Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. ...
Page 91 - Setting Up Phones and Access Lists for Mobile Connect
Using the User Options Web Pages Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive ...
Page 93 - Using Cisco
Using the User Options Web Pages Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 13 Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system admini...
Page 95 - Understanding Additional Configuration Options
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. Thi...
Page 97 - Troubleshooting Your Phone
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general pro...
Page 98 - Viewing Phone Administration Data
2 OL-22333-01 Viewing Phone Administration Data Your system administrator may ask you to access administration data on your phone for troubleshooting purposes. The phone shows an error message when you attempt to set up Call Forward All Your phone may reject your attempt to set up Call Forward All d...
Page 99 - Using the Quality Reporting Tool
Troubleshooting Your Phone Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3 Using the Quality Reporting Tool Your system administrator may configure your phone temporarily with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You c...
Page 103 - Index
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1 Index A Abbreviated Dialing 5 access lists 10 Address Book Synchronization Tool (TABSynch) 4 answering calls 5 ASCII label field support 5 audio problems 3 audio, quality of 4 authenticated calls 8 Auto D...