Page 3 - Cisco Unified IP Phone; Softkey Definitions
C opy ri g h t © 20 06 Cisc o Syst ems, Inc . A ll rights re se rv ed . C isc o, Cisc o IOS , C isc o Syste m s, a nd th e C isc o Syst em s l o go are re gi ste red tra d em arks of C isco S y st ems, I n c. or it s a ff ilia te s in t h e U n it ed S ta tes a nd c ert a in ot h er cou n tr ie s. A...
Page 5 - Contents
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Accessibility Features 11 Connecting Your Phone 12 An Overview of Your Phone 15 Und...
Page 9 - Using this Guide
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManagear 5.0 (SIP) 1 Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or...
Page 10 - Finding Additional Information; Safety and Performance Information
2 OL-8164-01 Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ Internation...
Page 19 - Accessibility Features
Getting Started Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManagear 5.0 (SIP) 11 Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such...
Page 20 - Connecting Your Phone
12 OL-8164-01 Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the figure and table below to connect your phone. 1 DC adaptor port (DC48V) 5 Access port (10/100 1 PC) 2 AC-to-D...
Page 23 - An Overview of Your Phone; Understanding Buttons and Hardware
An Overview of Your Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 15 An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature tele...
Page 27 - Understanding Phone Screen Features; Cleaning the Phone Screen
An Overview of Your Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 19 Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open: Cleaning the Phone Screen Use only a...
Page 28 - Understanding Feature Buttons and Menus; Understanding the Help System on Your Phone
20 OL-8164-01 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Understanding the Help System on Your Phone Your phone provides a comprehensive online help system. Help topics appear on the phone screen. If you want to... Then... Open or close a feature ...
Page 29 - Understanding Lines vs. Calls; Understanding Line and Call Icons
An Overview of Your Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 21 Understanding Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: Lines—Each line corresponds to a directory number that others can use to ...
Page 30 - Understanding Feature Availability
22 OL-8164-01 Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or ava...
Page 31 - Basic Call Handling; Placing a Call—Basic Options
Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 23 Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more informat...
Page 32 - Placing a Call—Additional Options
24 OL-8164-01 Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. If you want to... Then... For more information, see... Place a call while ...
Page 33 - Answering a Call
Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 25 Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. Dial from a Personal Address Book (PAB) entry 1. Ch...
Page 35 - Using Mute
Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 27 Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute in conjunction with the handset, speakerphone, or a headset. Switching...
Page 36 - Transferring Calls
28 OL-8164-01 You can use these additional methods to view multiple calls on multiple lines: Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... View calls on another line 1. Press . 2. Immediately press t...
Page 37 - Forwarding All Calls to Another Number
Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 29 Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up. • If on-hook transfer is not enabled on your p...
Page 38 - Using Do Not Disturb
30 OL-8164-01 Using Do Not Disturb You can use the Do Not Disturb (DND) feature to block incoming calls on your phone with a busy tone. Tips • When DND is turned on: – The DND blocking feature applies to all the lines on your phone. – Received calls are not logged to the Missed Calls directory on yo...
Page 39 - Making Conference Calls; Understanding Types of Conference Calls; Starting and Joining a Standard Conference
Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 31 Making Conference Calls Your Cisco Unified IP Phone allows you to combine three or more separate calls into one conversation, creating a conference call. Understanding Types of Con...
Page 41 - Starting or Joining a Meet-Me Conference Call
Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 33 Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by calling the conference number. If you want to... Then... Start a Meet...
Page 42 - Speed Dialing
34 OL-8164-01 Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or sel...
Page 43 - Picking Up a Redirected Call on Your Phone
Advanced Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 35 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Cal...
Page 44 - Using a Shared Line; Understanding Shared Lines
36 OL-8164-01 Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The Remote-in-Use ico...
Page 45 - Adding Yourself to a Shared-Line Call
Advanced Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 37 Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge . Tips • If a phone...
Page 46 - Preventing Others from Viewing or Barging a Shared-Line Call; Storing and Retrieving Parked Calls
38 OL-8164-01 Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. Tips • If the phone that shares your line has Privacy enabled, you can...
Page 47 - Making and Receiving Secure Calls
Advanced Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 39 Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your p...
Page 48 - Using Cisco Extension Mobility; Using BLF to Determine a Line State
40 OL-8164-01 Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your sys...
Page 49 - Using a Handset, Headset, and Speakerphone; Obtaining a Headset
Using a Handset, Headset, and Speakerphone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 41 Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. Obtaining a Headset Your phone supports four- or ...
Page 50 - Using AutoAnswer
42 OL-8164-01 Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls. If you.....
Page 51 - Using Phone Settings; Customizing Rings and Message Indicators
Using Phone Settings Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 43 Using Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You c...
Page 52 - Customizing the Phone Screen
44 OL-8164-01 Customizing the Phone Screen You can adjust the characteristics of your phone screen. If you want to... Then... Change the phone screen contrast 1. Choose > User Preferences > Contrast . 2. To make adjustments, press Up , Down or . 3. Press Save , or press Cancel . Note If you ac...
Page 53 - Using Call Logs and Directories; Using Call Logs
Using Call Logs and Directories Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 45 Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button . Using Call Logs ...
Page 54 - Directory Dialing
46 OL-8164-01 Directory Dialing Depending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory—Corporate contacts that you can access on your phone. Corporate Directory is set up and maintained by your system administrator. • Personal Directory—If...
Page 55 - Using Corporate Directory on Your Phone
Using Call Logs and Directories Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 47 Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers. Tip Use the numbers on your keypad to enter characters on your ph...
Page 56 - Using Personal Directory on Your Phone
48 OL-8164-01 Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see the “Using Personal Directory on the Web” section on page ...
Page 59 - Accessing Voice Messages
Accessing Voice Messages Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 51 Accessing Voice Messages To access voice messages, use the button. Note Your company determines the voice message service that your phone system uses. For the most accurate an...
Page 60 - Customizing Your Phone on the Web; Accessing Your User Options Web Pages
52 OL-8164-01 Customizing Your Phone on the Web Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where...
Page 61 - Configuring Features and Services on the Web; Using Personal Directory on the Web; Using Your Personal Address Book on the Web
Customizing Your Phone on the Web Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 53 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging...
Page 62 - Configuring Fast Dials on the Web
54 OL-8164-01 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. Tips • You can create up to 500 Fast Dial and PAB entries. • You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in t...
Page 63 - Using the Address Book Synchronization Tool; Setting Up Speed Dials on the Web
Customizing Your Phone on the Web Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 55 Using the Address Book Synchronization Tool You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (...
Page 64 - Setting Up Phone Services on the Web
56 OL-8164-01 Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to... Then do this after...
Page 65 - Controlling User Settings on the Web
Customizing Your Phone on the Web Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 57 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Tip Your PIN and password allow you to access different...
Page 66 - Controlling Line Settings on the Web
58 OL-8164-01 Controlling Line Settings on the Web Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, voice message indicators, ring patterns, and line labels. Note • You can also set up call forwarding (for your primary phone line...
Page 68 - Using Cisco WebDialer
60 OL-8164-01 Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then... Use WebDialer with your User Options director...
Page 70 - Understanding Additional Configuration Options
62 OL-8164-01 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to ...
Page 72 - Troubleshooting Your Phone; General Troubleshooting
64 OL-8164-01 Troubleshooting Your Phone This section provides information to help you troubleshoot problems with your phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symp...
Page 73 - Viewing Phone Administration Data
Troubleshooting Your Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 65 Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. Using the Quality Reporti...
Page 74 - Cisco One-Year Limited Hardware Warranty Terms
66 OL-8164-01 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is...
Page 77 - Index
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 69 Index A Address Book Synchronization Tool 55 answering calls, options for 25 ASCII label field support 55 , 56 audio problems 65 audio, quality of 14 authenticated calls 39 Auto Dial 23 AutoAnswer 42 ...
