Page 3 - Softkey Definitions
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owne...
Page 4 - Phone Screen Icons; Button Icons
GPickUp Answer a call ringing in another group iDivert Send or redirect a call to a voice message system Join (SCCP only) Join together existing calls to create a conference Links View related Help topics Main Display the Help main menu MeetMe Host a Meet-Me conference call more Display additional s...
Page 5 - Contents
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3...
Page 9 - Using this Guide
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 1 Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table...
Page 10 - Finding Additional Information; Safety and Performance Information
2 OL-14682-01 Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ I...
Page 11 - Cisco Product Security Overview; Accessibility Features
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 3 • Route the external device cables away from the source of the RF or AF signals. • Use shielded cables for the external device, or use cables with a better shield and connector. • Shorten the length of the external dev...
Page 12 - Connecting Your Phone
4 OL-14682-01 Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 1 8 9 113951 AUX 10/100/1000 SW 10/100/1000 PC DC48V 9 9 10 8 ...
Page 15 - An Overview of Your Phone; Understanding Buttons and Hardware
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 7 An Overview of Your Phone Your 7970 Series Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phon...
Page 17 - Understanding Lines vs. Calls
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 9 Understanding Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: • Lines—Each corresponds to a directory number or intercom number that others can use to call you. Your phone can sup...
Page 18 - Understanding Line and Call Icons; Understanding Touchscreen Features
10 OL-14682-01 Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state. Icon Line or call state Description On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing. Connected call You are conn...
Page 21 - Understanding Feature Buttons and Menus; Accessing the Help System on Your Phone
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 13 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. If you want to... Then... Open or close a feature menu Press a feature button: Messages Services Help Directories Setting...
Page 22 - Understanding Feature Availability
14 OL-14682-01 Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or av...
Page 23 - Understanding SIP vs. SCCP
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 15 Understanding SIP vs. SCCP Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this ...
Page 24 - Basic Call Handling; Placing a Call—Basic Options
16 OL-14682-01 Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone....
Page 25 - Placing a Call—Additional Options
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 17 • If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. Placing a Call—Additional Options You can place calls using special features and se...
Page 26 - Answering a Call
18 OL-14682-01 Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. Dial from a Personal Address Book (PAB) entry 1. Choose > Personal Directory to log in. 2. Choose Personal Address Book and search for a listing. Using P...
Page 27 - Ending a Call
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 19 Tip If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. Ending a Call To end a call, simply hang up. Here are some more details. Send a c...
Page 28 - Using Hold and Resume
20 OL-14682-01 Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID and the corresponding line button flashes green . If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing ...
Page 30 - Switching an In-Progress Call to Another Phone; Viewing Multiple Calls
22 OL-14682-01 Switching an In-Progress Call to Another Phone You can switch in-progress calls between the desktop phone and your cellular phone or other remote destination. If you want to... Then... Switch an in-progress call on your desktop phone to a cellular phone 1. Press the Mobility softkey a...
Page 31 - Transferring Calls
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 23 Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient 1. From an a...
Page 32 - Sending a Call to a Voice Message System; Forwarding Calls to Another Number
24 OL-14682-01 Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system. • If th...
Page 33 - Using Do Not Disturb
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 25 You can access Call Forward All on your phone; other call forwarding features are accessible only on your User Options web pages. Your system administrator determines which call forwarding features are available to yo...
Page 34 - Making Conference Calls; Using Conference Features
26 OL-14682-01 Your intercom lines still ring when DND is active. If you want to... Then... Turn on DND Press DND or Do Not Disturb . “Do Not Disturb is active” displays on the phone, the DND lights, and the ring tone is turned off. Turn off DND Press DND or Do Not Disturb . Customize DND settings 1...
Page 35 - Using Conference
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 27 Using Conference Conference allows you to call each participant. Conference is available on most phones. If you want to... Then... Create a conference 1. From a connected call, press Confrn or Conference . (You may ne...
Page 36 - Using Join
28 OL-14682-01 Using Join (SCCP phones only) Join allows you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Then... Create a conference by joining together existing calls that are on a single phone line 1. From an active call, highlight...
Page 37 - Using cBarge
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 29 Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. If you want to... Then... Create a conference by barging a call on a shared line Press the line button for the share...
Page 38 - Viewing or Removing Conference Participants; Placing or Receiving Intercom Calls
30 OL-14682-01 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference participants Press ConfList or Conference List . Participants are listed in the order in which they join the confer...
Page 40 - Speed Dialing
32 OL-14682-01 Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or se...
Page 41 - Picking Up a Redirected Call on Your Phone
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 33 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with...
Page 42 - Storing and Retrieving Parked Calls
34 OL-14682-01 • Pressing OPickUp or Other PickUp connects you to the call in the pickup group with the highest priority. • If you have multiple lines and want to pick up the call on a non-primary line, first press for the desired line, then press a Call PickUp softkey or button. Storing and Retriev...
Page 43 - Logging Out of Hunt Groups; Using a Shared Line; Understanding Shared Lines
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 35 • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7970 or 7971 or on your Cisco Unified IP Phone 7914 Expansion Module. • You can dial directed ...
Page 44 - Using Barge to Add Yourself to a Shared-Line Call; Understanding Barge Features
36 OL-14682-01 Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.) When call information is visible in...
Page 45 - Using Barge Features; Preventing Others from Viewing or Barging a Shared-Line Call
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 37 Using Barge Features The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line. If you want to... Then... See if the shared line is in use Look for the remote-in-...
Page 46 - Using BLF to Determine a Line State
38 OL-14682-01 Tips • If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. • The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view ...
Page 47 - Tracing Suspicious Calls; Prioritizing Critical Calls
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 39 • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. • Non-secure call—At least one of the participating pho...
Page 49 - Using Cisco Extension Mobility; Managing Business Calls Using a Single Phone Number
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 41 Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone li...
Page 52 - Using a Handset, Headset, and Speakerphone
44 OL-14682-01 Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. If you need to change the wideband setting for your handset (for example, if you chan...
Page 53 - Obtaining a Headset; Using AutoAnswer
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 45 Obtaining a Headset Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see Headset Information, page 6 . Using AutoAnswer When AutoAnswer is enabled, your phone answers inc...
Page 54 - Changing Phone Settings; Customizing Rings and Message Indicators
46 OL-14682-01 Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adj...
Page 55 - Customizing the Touchscreen
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 47 Customizing the Touchscreen You can adjust the characteristics of the touchscreen. If you want to... Then... Change the touchscreen brightness 1. Choose > User Preferences > Brightness . 2. To make adjustments, ...
Page 56 - Using Call Logs and Directories; Using Call Logs
48 OL-14682-01 Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button . Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. If you want to....
Page 58 - Directory Dialing; Using Corporate Directory on Your Phone
50 OL-14682-01 • The second logged entry is the name/number of the first completed call of a multiparty call received on your phone. Directory Dialing Depending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory—Corporate contacts that you can a...
Page 59 - Using Personal Directory on Your Phone
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 51 Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Using Personal Directory on Your Phone The Personal Directory feature ...
Page 62 - Accessing Voice Messages
54 OL-14682-01 Accessing Voice Messages To access voice messages, press the Messages button . Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message system. If yo...
Page 63 - Using the User Options Web Pages; Accessing Your User Options Web Pages
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 55 Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to lo...
Page 64 - Configuring Features and Services on the Web; Using Personal Directory on the Web; Using Your Personal Address Book on the Web
56 OL-14682-01 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 55 . Using Personal Directory on the Web The Personal Directory fe...
Page 65 - Configuring Fast Dials on the Web
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 57 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a Fast Dial code to a PAB entry 1. Create a...
Page 66 - Using the Address Book Synchronization Tool; Setting Up Speed Dials on the Web
58 OL-14682-01 Using the Address Book Synchronization Tool You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Un...
Page 67 - Setting Up Phone Services on the Web
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 59 Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service be...
Page 68 - Controlling User Settings on the Web
60 OL-14682-01 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. If you want to... Then do this after you log in... Change your password 1. Choose User Options > User Settings . 2. In the Browser Password area, enter information. 3. Cli...
Page 69 - Controlling Line Settings on the Web
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 61 Tip Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your U...
Page 71 - Setting Up Phones and Access Lists for Mobile Connect
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 63 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as you...
Page 75 - Understanding Additional Configuration Options
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 67 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific softkey and button templates along with special services and features, if appropriate. This table provi...
Page 77 - Troubleshooting Your Phone; General Troubleshooting
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 69 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with yo...
Page 81 - Index
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 73 Index A Abbreviated Dialing 32, 58 Address Book Synchronization Tool 58 answering calls 18 ASCII label field support 58 audio, quality of 6 authenticated calls 38 Auto Dial 16 AutoAnswer 45 B barge and privacy 37 and ...