Cisco 78-10548-02 - Manual
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Table of Contents:
- Page 2 – in; Summary of MPLS VPN Service Request Types (continued); Service Request Type
- Page 3 – Provisioning Problems; Provisioning; Question: What is the flow of the provisioning operation?; If function 3 fails, the service request becomes Invalid.; Answer: The first place to look at is in the Task Logs:
- Page 4 – MPLS VPN Solution Task Logs Browser; Choose the task that was run for this deployment.
- Page 5 – Task Log Summary Information and Action Report; To see the Action Report, click the link under the Actions heading.; The Action Report appears.
- Page 6 – Question: I do not see the task in the Task Log. What happened?
- Page 7 – Answer: This is the internal error discussed in Question 8.
- Page 8 – All VPN Service Request Report; Select the Invalid service request.; From the Provisioning drop-down menu, choose Deploy VPN Service.
- Page 9 – Start the Cisco IP Manager system as follows:
- Page 10 – Auditing Problems; Look in the “Audit Status” row.
- Page 11 – Question: How do I move my service request to the Functional state?
- Page 12 – Audit Options Window
- Page 13 – Click GenerateVPN AuditReports And Topologies.; Detailed information is listed on the right pane.
C H A P T E R
7-1
Cisco VPN Solutions Center: MPLS Solution User Guide
78-10548-02
7
MPLS VPN Solution Troubleshooting Guide
This chapter describes how to recognize and troubleshoot problems you might encounter when
deploying MPLS VPN Solution services.
General Topics
1.
Question: I executed an Add VPN Service to CE followed by a Deploy Service Requests, then I
selected Generate Audit Reports. However, the All VPN Service Requests Report indicates that the
service request is not in either a Deployed or Functional state. Where do I look?
Answer: If the service request is in the Requested, Invalid, or the Failed Deploy state, refer to the
“Provisioning Problems” section on page 7-3. However, if the service request is stuck in Pending,
refer to the “Auditing Problems” section on page 7-10.
2.
Question: What are the service deployment states? What do they mean?
Answer: Table 7-1 describes the VPN service request deployment states.
Table 7-1
Summary of MPLS VPN Service Request Types
Service Request Type
Description
Broken
While the router is correctly configured, the service is unavailable (due to a
broken cable or Layer 2 problem, for example). A service request moves to
Broken if the Auditor finds the routing and forwarding tables for this service,
but they do not match the service intent.
Closed
A service request moves to Closed if the service request should no longer be
used during the provisioning or auditing process. A service request moves to
the Closed state only upon a successful audit of a remove request. MPLS
VPN Solution does not remove a service request from the database to allow
for extended auditing. Only a specific administrator action results in service
requests being removed.
Deployed
A service request moves to Deployed if the configlet commands have been
verified as found in the router configuration file. Deployed indicates that the
configuration file has been downloaded to the router, and the intent of the
request has been verified at the configuration level.
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Summary
7-2 Cisco VPN Solutions Center: MPLS Solution User Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubleshooting Guide 3. Question: Which of the error states are due to provisioning and which are due to auditing? Answer: Requested (after provisioning), Invalid, and Failed Deploy are due to error con...
7-3 Cisco VPN Solutions Center: MPLS Solution User Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubleshooting Guide Provisioning Problems Provisioning Problems The MPLS VPN Solution provisioning system has the following functions: 1. Collect the PE router configuration files (PE-upload) 2. Collec...
7-4 Cisco VPN Solutions Center: MPLS Solution User Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubleshooting Guide Provisioning Problems Figure 7-1 MPLS VPN Solution Task Logs Browser b. Choose the task that was run for this deployment. The task name is the name you assigned. The tasks are liste...
