Cisco 78-10548-02 - Manuals

Page 2 - in; Summary of MPLS VPN Service Request Types (continued); Service Request Type

7-2 Cisco VPN Solutions Center: MPLS Solution User Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubleshooting Guide 3. Question: Which of the error states are due to provisioning and which are due to auditing? Answer: Requested (after provisioning), Invalid, and Failed Deploy are due to error con...

Page 3 - Provisioning Problems; Provisioning; Question: What is the flow of the provisioning operation?; If function 3 fails, the service request becomes Invalid.; Answer: The first place to look at is in the Task Logs:

7-3 Cisco VPN Solutions Center: MPLS Solution User Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubleshooting Guide Provisioning Problems Provisioning Problems The MPLS VPN Solution provisioning system has the following functions: 1. Collect the PE router configuration files (PE-upload) 2. Collec...

Page 4 - MPLS VPN Solution Task Logs Browser; Choose the task that was run for this deployment.

7-4 Cisco VPN Solutions Center: MPLS Solution User Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubleshooting Guide Provisioning Problems Figure 7-1 MPLS VPN Solution Task Logs Browser b. Choose the task that was run for this deployment. The task name is the name you assigned. The tasks are liste...

Page 5 - Task Log Summary Information and Action Report; To see the Action Report, click the link under the Actions heading.; The Action Report appears.

7-5 Cisco VPN Solutions Center: MPLS Solution User Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubleshooting Guide Provisioning Problems Figure 7-2 Task Log Summary Information and Action Report d. To see the Action Report, click the link under the Actions heading. The Action Report appears. 3. ...

Page 6 - Question: I do not see the task in the Task Log. What happened?

7-6 Cisco VPN Solutions Center: MPLS Solution User Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubleshooting Guide Provisioning Problems Caught exception when pinging VPIMManager: SYSTEM_EXCEPTION:10085—Communication failure—no server at host: your_host_name [Completion status: COMPLETED_NO] Thi...

Page 7 - Answer: This is the internal error discussed in Question 8.

7-7 Cisco VPN Solutions Center: MPLS Solution User Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubleshooting Guide Provisioning Problems i. If the problem persists, stop the Watchdog. j. Wait for two minutes, then restart the Watchdog with the startwd command. Do not forget to delete the active ...

Page 8 - All VPN Service Request Report; Select the Invalid service request.; From the Provisioning drop-down menu, choose Deploy VPN Service.

7-8 Cisco VPN Solutions Center: MPLS Solution User Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubleshooting Guide Provisioning Problems Figure 7-3 All VPN Service Request Report d. Select the Invalid service request. e. From the Provisioning drop-down menu, choose Deploy VPN Service. f. If you ...

Page 9 - Start the Cisco IP Manager system as follows:

7-9 Cisco VPN Solutions Center: MPLS Solution User Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubleshooting Guide Provisioning Problems a. Check to see whether it is disabled or starting. Initially, the CNGS Server is running. b. Redeploy the service without doing an audit (this skips automatic...

Page 10 - Auditing Problems; Look in the “Audit Status” row.

7-10 Cisco VPN Solutions Center: MPLS Solution User Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubleshooting Guide Auditing Problems Auditing Problems Both the Audit new service requests and Audit existing service requests audit types provide two tests: a deployed test and—if specified by check...

Page 11 - Question: How do I move my service request to the Functional state?

7-11 Cisco VPN Solutions Center: MPLS Solution User Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubleshooting Guide Auditing Problems f. If you feel that the command is incorrect and should be changed, contact Cisco Support for help. g. If the command is correct, press the corresponding router c...

Page 12 - Audit Options Window

7-12 Cisco VPN Solutions Center: MPLS Solution User Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubleshooting Guide Auditing Problems Figure 7-4 Audit Options Window Also be sure to schedule data collection by choosing Monitoring > Collect VPN Routing Information. 5. Question: I checked the “...

Page 13 - Click GenerateVPN AuditReports And Topologies.; Detailed information is listed on the right pane.

7-13 Cisco VPN Solutions Center: MPLS Solution User Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubleshooting Guide Auditing Problems Until you add at least two sites to the VPN, the VPN is not complete. The first site cannot participate in a VPN because the VPN does not yet exist. Thus, the ser...