Polycom RMX 500 - Manuals

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) iii Reserving a Daily Conference 7-4 Reserving a Weekly Conference 7-4 Reserving a Monthly Conference 7-5 Modifying a Reservation 7-5 Deleting a Reservation 7-6 Address Book 8-1 Adding a Participant to the Local Dir...

Table of Contents iv Modifying User Password 10-3 Viewing User Connection 10-4 IP Network Services 11-1 LAN Setting 11-2 Routers 11-3 Gatekeeper 11-4 SIP Server 11-5 QoS 11-7 Ports 11-8 Email 11-9 Internal Network Configurations 11-10 IVR Service 12-1 Default IVR Information 12-2 Customizing IVR Inf...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) v Software Management 14-12 Backup Configuration / Reservation 14-12 Restoring Configuration / Reservation 14-13 Resources Usage 14-14 Device Upgrade 14-16 Upgrading from Version 2.x to Version 2.5 14-16 Signaling a...

Table of Contents vi Setting up Conferences 21-4 Viewing Conferences 21-5 Conference Control 21-5 Set the multi-screen layout 21-6 Automatic Multi-screen Layout 21-7 Dial-in Number 21-8

1-1 1 System Overview This manual provides detailed information on how to configure, use, and manage the RMX series system. It covers the following RMX series models: RMX 500 Rev A, RMX 500 Rev B, RMX 1000 Rev A, and RMX 1000 Rev C. If not specified otherwise, all of the contents in this manual appl...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 1-3 RMX Main Features Video Display Dynamic Continuous Presence The dynamic Continuous Presence capability of the RMX system ensures viewing flexibility by offering multiple viewing points and window layouts for vid...

Chapter 1 – System Overview 1-4 LPR Lost Packet Recovery (LPR) is a Polycom algorithm designed to protect IP video calls from the impact of network packet loss. LPR offers five key benefits: • Allows users to conduct high quality video calls over packet loss-prone IP networks (DSL, cable, satellite,...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 1-5 ― Inbound calling by undefined participants Directory Service The RMX fully supports the Global Address Book (GAB) and Lightweight Directory Access Protocol (LDAP) directory service provided by the registered Po...

2-1 2 First Time Installation and Configuration Follow the procedure below to implement First Time Installation and Configuration of the RMX system: 1 Hardware Installation and Setup 2 Configuration Preparations ― Get the information needed for network configuration. ― Get the product activation key...

Chapter 2 – First Time Installation and Configuration 2-2 Place RMX on the rack. ― Put the RMX on a safe, even, and clean surface. 3 Connect cables on the back panel of the RMX: ― Power Cable: Firmly insert the plug into the power socket to prevent poor contact. ― LAN Cable: Connect to the LAN1 port...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 2-3 Get the product activation key. Before using the RMX system, you need to activate the device. Follow the procedure below to obtain the system activation key. When you power on and log in to the RMX for the first...

Chapter 2 – First Time Installation and Configuration 2-4 3 The Product Activation dialog box is displayed. Fill the activation key obtained previously from Get the product activation key. Enter the product activation Key. Click Save . Click Close . 4 The system displays a message asking whether to ...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 2-5 Parameter Description IP Address Set the IP address for this network port. Subnet Mask Set the Subnet Mask for this network port. Gateway Set the gateway address of this port. If Set as Default is selected and n...

Chapter 2 – First Time Installation and Configuration 2-8 Configuration of SIP Server Parameters Parameter Description IP Network Type Set the IP network type for the RMX system to make a call. You need to set it based on the call type used for the participant's endpoint. It can be set to: • H.323: ...

3-1 3 Basic Operation This chapter introduces the Web UI components of the RMX and common operations, and how to start a simple conference. The goal of this chapter is to provide a quick guide on how to start a conference with minimal effort. RMX Screen Components The Web configuration homepage of t...

Chapter 3 – Basic Operation 3-2 User Rights You can log into the Web interface as a conference chairperson, an operator, or an administrator. RMX can support up to 20 users logged into the Web UI at the same time. The table below shows the operation abilities of users at different levels when access...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 3-3 Pane Layout Conference List The Conferences list pane shows all the conferences running on the current system and their relevant information, including status, ID, start time and end time. Here you can create, d...

Chapter 3 – Basic Operation 3-4 For example, " " indicates that 16 resources are available and none of them are in use. For more information, refer to Resources Usage . • MCU State The following explains the information displayed in the MCU State area: ― The MCU is functioning normally. ― St...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 3-5 List Sorting Right-click Shortcut Menu The Web interface provides right-click shortcut menus for common operations such as viewing detailed parameters, creating/deleting items. Alternatively, you can perform the...

Chapter 3 – Basic Operation 3-6 Starting a Conference There are several ways to start a conference with the RMX: • Create an instant conference through the conference list pane of the Web interface. • Directly start a conference through the remote control from the video endpoint. • Dial into a meeti...

Chapter 3 – Basic Operation 3-8 Endpoint's Dial-in Numbers – Not Registered to a Gatekeeper Scenario Dial-in String Create this conference 172.22.30.40##1001 Create this conference and set: Conference password: 1111 Chairperson password: 2222 172.22.30.40##1001##1111##2222 Create this conference and...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 3-9 If the SIP server is not configured on the network, the format of dial-in string is as follows: [Conference ID][$$Conference password][$$Chairperson password][ * Participant's IP address or FQDN]@<RMX IP addr...

Chapter 3 – Basic Operation 3-10 Dialing Direction Dial-in Numbers Note: When an H.323 conference creator wants to invite an SIP participant, if the H.323 endpoint has been registered to the same gatekeeper as RMX, the SIP endpoint must also be registered to the same SIP server as RMX and have a num...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 4-3 RMX is provided with default built-in conference profiles so that users can create conferences easily. The default built-in profile parameters for RMX 500 Rev A are as follows: Default Conference Profiles – RMX ...

Chapter 4 – Conference Profiles 4-4 default settings. For basic operations, you only need to define the display name of the profile. To configure parameters, see the description below. The New Profile Interface General Settings On the "New Profile" page, click the "General" tab to di...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 4-5 Parameter Description Automatic termination If this check box is selected, the system will automatically terminate the conference when any of the following conditions is satisfied: • Before First Join - No parti...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 4-7 Parameter Description 4CIF/4SIF 16 multi-screen mode (RMX 500 Rev A/RMX 1000 Rev A only) By default, the system-held 4CIF/4SIF conference supports up to 8 multi-screen windows. When this option is enabled, the 4...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 4-9 Conference video parameters and maximum number of multi-screen conferences - RMX 500 Rev B/RMX 1000 Rev C Video Parameter Maximum number of multi-screen conferences Video Stream 1 Resolution Video Stream 2 Resol...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 4-11 Video Resolution Description user-defined settings for the first channel of video streams. The video capabilities of video streams descend from top to bottom. You can also manually modify the default parameters...

Chapter 4 – Conference Profiles 4-12 2 When necessary, click the button besides "Detailed Configuration" to configure the video parameters used for the conference. Select a protocol parameter from the “Protocol” options: ― Auto : This option is selected by default. When a conference is held,...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 4-13 Parameter Description • High-resolution graphics: for high quality image detail display, with broader bandwidth required. • Live Video: for full-motion of dynamic video display, with the broadest bandwidth requ...

Chapter 4 – Conference Profiles 4-14 2 Select the largest multi-screen layout so that the conference site displays at most the number of multi-screen windows set here. In this mode: ― When the number of participants is smaller than or equal to the set number of multi-screens, the system displays the...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 4-15 Select an option on the page to enable the corresponding audio algorithm capability for the system. Conference Skin Skins Click the "Skins" tab in the "New Profile" interface to enter the interf...

Chapter 4 – Conference Profiles 4-16 Parameter Description recording can be manually started through the Web interface or DTMF function. For more information, see Recording Control . People Video You can select to record the video for which channel of video stream capability, or the audio only. Term...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 4-17 Site Name A user can set the conference to display each of the site names (endpoint names) on the conference screen, so as to mark each site in the viewed screen. The site name displayed at each participant's e...

Chapter 4 – Conference Profiles 4-18 Setting a Default Profile After a default profile is set, the endpoint will use it when creating a conference directly through the remote control. In addition, when a user creates a meeting room, reserves a conference, or holds an instant conference via the Web i...

5-1 5 Recording Link The RMX supports the recording link function. It can work with the Polycom RSS to record conference content. After the recording setup is completed, when the conference starts, the RMX will first call the participants in the participant list, and then call the configured RSS to ...

Chapter 4 – Conference Profiles 5-2 Right-click the default empty link or configured RSS IP address in the interface, and then click Properties to display the Recording Link-General interface. General Settings Recording Link - General Settings The table below explains the detailed meanings of these ...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 5-3 DTMF Code Setting To set the recording control operations and rights for use by connected endpoints, click the DTMF Codes tab. Recording Link - DTMF Codes The table below explains the detailed meanings of these ...

Chapter 5 – Recording Link 5-4 • For more information about the recording control operations of the RSS, see RSS User Guide . Recording Properties To view the status between the recording link and RMX, double-click the recording link, or right-click it and select "Properties" to view paramet...

6-1 6 Meeting Rooms A Meeting Room is a conference saved on the MCU in passive mode, without using any system resources. A Meeting Room is automatically activated when the first participant dials into it. Once activated, a Meeting Room functions as any ongoing conference. All Meeting Rooms are based...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 6-3 Parameter Description Chairperson Password Enter the password that identifies the chairperson ID. The system will authorize more rights to the chairperson. If this parameter is empty, it means the conference has...

Chapter 6 – Meeting Rooms 6-4 these participants one by one while pressing down the "Ctrl" key, or select adjacent ones while pressing down the "Shift" key. A user can select the participant to be added, and then specify in the "People Video" field which channel of audio and ...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 6-5 Multicast Configurations RMX supports multicasting to computers within a LAN. You can watch real-time conference videos by using special multicast receiving software on your computer. To set your multicast, clic...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 6-7 ― Encryption Password: if a multicast password has been configured on RMX, the same password must be entered here. 5 Click the OK button. When a multicasting-enabled conference is held on RMX, the RMX Multicast ...

7-1 7 Reservations Multiple types of conference reservations can be implemented using RMX. A user can reserve a one-time or permanent conference, or hold routine conferences on a daily, weekly, or monthly basis as needed. The system reserves resources for conferences, so the conference can be automa...

Chapter 7 – Reservations 7-2 Switching Calendar Modes Under the calendar view, the system can display the calendar by day or by week so that users can fast view reservations at each time segment. By default, the Week calendar is used to show the distribution of reservations. To view the reservations...

Chapter 7 – Reservations 7-4 Reserve a Permanent Conference A permanent conference can be manually terminated or deleted by a chairperson or web UI user. To reserve a permanent conference, set the Schedule Mode to Permanent. Set the start date and time for a conference in the page. Reserving One-tim...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 7-5 Parameter Description Start Date Set the start date of the recurrence range of the reservation. End Date Set the end date of the recurrence range of the reservation. Sunday - Saturday Specify the weekday on whic...

Chapter 7 – Reservations 7-6 Deleting a Reservation You can delete a reserved conference before it is convened. Deleting a Reservation: • In the reservation calendar view, select the reservation to be deleted from the calendar, and then click the button, or right-click this reservation and then clic...

8-1 8 Address Book You can use the address book provided by the RMX to store participant information, such as the IP address and network communication protocol of the participant's endpoint. The address book enables you to conveniently and easily add participants to a conference. The grouping functi...

Chapter 8 – Address Book 8-2 Adding a Participant to the Local Directory You can add the information of a new participant to the local directory in the following two ways: • Create a participant in the address book. • Add a participant in the ongoing conference to the address book. Creating a Partic...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 8-3 The table below explains the detailed meanings of these parameters. Configuration Description of New Participants – General Parameter Description Name Enter a name to identify the participant. IP Address/Routing...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 8-5 Cascading Configuration – RMX_2 Advanced Setting Usually, you only need to set the parameters on the General tab, and accept other default settings of the system. However, to set advanced parameters, click the A...

Chapter 8 – Address Book 8-6 Parameter Description 5dB. Email Address Set the Email address used by the participant to receive conference notices from the system. Up to 2 Email addresses can be set by separating them with a “;”. For example, enter [email protected];[email protected]. Enable P+...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 8-7 Modifying a Participant/Group To modify the participants or groups stored in the local directory, right-click the participant or group to be modified in the list and then click Participant Properties or Group Pr...

Chapter 8 – Address Book 8-8 When uploading an address book file, the participants in the current address book won't be overwritten by entries with identical participant names in the uploaded file. Internal GK server The RMX system has been successfully integrated with internal GK server from versio...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 8-9 Select “Builtin Gab Server Setting” , the RMX can work as GAB server and endpoints can get directory address by registering to it, enter the password if any. Configuring Directory Service In the Web interface, c...

Chapter 8 – Address Book 8-10 GAB Server To register RMX to the GAB server, select "GAB" from "Type". Settings for the GAB server Configure the parameters according to the table below: GAB Configuration Parameters Parameter Description Server Set the IP address of GAB server. Passwor...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 8-11 Configure the parameters according to the table below: LDAP Configuration Parameters Parameter Description Server IP address of the LDAP directory server Server Port LDAP server port No. Base DN (Distinguished ...

Chapter 8 – Address Book 8-12 this endpoint can be used to dial in to the conference, and the grey icon indicates that this endpoint is offline. Global Directory List Searching Directory Entries A user can use the "Search" function of address book to fast find the specified participant or pa...

9-1 9 Conference/Participant Monitoring Through the real-time conference monitoring platform of the system, you can easily monitor ongoing conferences; track participants and conference progress, and perform control operations as needed. With the RMX, you can implement two types of monitoring operat...

Chapter 8 – Address Book 9-2 Parameter Conference Information End Time The time the conference is expected to end For multi-screen conferences, you can click next to the conference name to display details of the four video stream channels and one pure audio stream channel, including the video protoc...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 9-3 Locking/unlocking a Conference When an ongoing conference is locked, all the endpoints cannot dial into the conference by themselves. After the conference is unlocked, any endpoint can dial into the conference. ...

Chapter 9 – Conference/Participant Monitoring 9-4 3 Select the required mode in "Multi-screen Mode". ― Lecture Mode: All the participants’ endpoints will display the lecturer in full screens, and the lecturer’s endpoint will display other participants according to the layout set here. After ...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 9-5 • Directly select an endpoint conference site to be displayed at the window. • If the "Symmetric Layout" option is selected, a user can only select the multi-screen layout with the same size of windows. ...

Chapter 9 – Conference/Participant Monitoring 9-6 3 Select the conference site you want to poll from the list of All Participants, and click Add . The list of added conference sites will be displayed in the Polled Participants list. You can also use "Ctrl + targets" or "Shift + targets&#...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 9-7 Setting Message Overlay Parameter Description Enable Select this option to enable message overlay. Then you can set other parameters. Contents Enter the content to be displayed. Font Size Set the font size of th...

Chapter 9 – Conference/Participant Monitoring 9-8 The information for the participant who has been set as a dual stream sender will be displayed in Current Dual Stream Senders, and will also be displayed next to the role icon for that participant in the participant list. Participant Monitoring Parti...

Chapter 9 – Conference/Participant Monitoring 9-10 Viewing Participant Properties To view detailed parameters of a participant, double-click this participant in the participant list, or right-click the participant, and then click "Participant Properties". The parameters displayed on the Gene...

Chapter 9 – Conference/Participant Monitoring 9-12 Participant Control Operations Mute a Participant The muted participant cannot speak. If you want to mute a participant in the conference, you can choose one of the following methods: • Select the participant to be muted from the list, and then clic...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 9-13 Manually move the participant to another video stream channel. In the conference, you can move a participant from one of the video stream channels to another video stream channel with lower level quality parame...

Chapter 9 – Conference/Participant Monitoring 9-14 I Frame Suppression In the event of severe packet loss, the endpoint will frequently request I frame, which will affect other participants' video quality. By selecting the I frame suppression function for the participant who has poor network conditi...

10-1 10 Users and Connections Users who are defined in the Web interface can log into the Web management interface to complete authorized operations. The system supports three user connection levels: • Chairperson • Operator • Administrator A chairperson can only manage ongoing conferences and parti...

Chapter 10 – Users and Connections 10-2 User List User List Pane To view the defined users for the current system, click Users in the RMX Management pane. The defined user list appears in the list pane located on the right side. The user name displayed in the list is the login name for the user to c...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 10-3 New User Settings Page Description for New User Settings Parameter Description User Name Enter the user name for logging in to the system’s Web page Password Enter the 4-12 character password for logging in to ...

Chapter 10 – Users and Connections 10-4 Viewing User Connection User Connection List The Web management page for the system can list all connections (all users, servers, or others logged into the system,) to the Web interface. To view connected users, click Connections in the RMX Management pane. Th...

Chapter 11 – IP Network Services 11-2 LAN Setting Configure the LAN information in the "IP Network Services" interface. IP Network Services – LAN Port Setting Interface LAN Port Setting Parameters Parameter Description LAN Backup (LAN2 Only) Only displayed on the LAN2 settings page. Selectin...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 11-3 Parameter Description work when the LAN1 port is unavailable. Use LAN1(2) Enables/disables the network port. DHCP If the user network is configured with a DHCP (Dynamic Host Configuration Protocol) server, sele...

Chapter 11 – IP Network Services 11-4 IP Network Services - Routers The Routers page displays the information for the configured routes in the system. The RMX 1000 packets will be transmitted via these static routes. You can modify or delete an existing route by selecting the route, or just click th...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 11-5 IP Network Services - Gatekeeper The table below explains the specific meanings for the configuration options. Gatekeeper Setting Parameter Description IP Network Type Set the IP network type for the RMX system...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 11-7 Parameter Description Server Domain Name Provides the domain name of SIP server for registration service. User Name User name provided by the SIP server for the registered user. Password Password matched with t...

Chapter 11 – IP Network Services 11-8 Parameter Description routers. • Differv: Select when the network router uses Differv for priority encoding. If this option is selected, enter values in the "Audio" and "Video" fields, The value range is 0~63. Note: If you select DiffServ but you...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 11-9 Description of Port Settings Parameter Description Fixed Ports Specifies whether to define the TCP and UDP ports. • Leave this check box clear if you are defining a Network Service for local calls that does not...

Chapter 11 – IP Network Services 11-10 Parameter Description Use Simple Mail Transfer Protocol Servers Configure whether to enable the configurations on Email servers. The system can send conference notification Emails to users only if the Email servers have been configured. Email Address Set the Em...

12-1 12 IVR Service RMX provides a conference Interactive Voice Response (IVR) function that allows conference participants to use an endpoint input device (such as a remote control) to interact with the conference following the voice and onscreen operation prompts played in the conference. The defa...

Chapter 12 – IVR Service 12-2 Default IVR Information The "Message" bar of IVR shows the names of 12 IVR voice prompts available. The table below shows the default IVR information. Factory IVR Information IVR Information Prompt Message Description First to join You are the first person to jo...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 12-3 IVR Information Prompt Message Description conference. Invalid Chairperson Password Invalid chairperson password. Please try again. This prompt will be played if the user enters an invalid chairperson password....

Chapter 12 – IVR Service 12-4 To record audio messages, use any sound recording utility available in your computer or record them professionally in a recording studio. Make sure that the recorded message can be saved as a Wave file (in the *.wav format) and that the recorded format settings are defi...

Chapter 12 – IVR Service 12-6 Save the Format The system returns to the Sound Selection dialog box. 9 Click OK. The system returns to the Properties for Sound dialog box. 10 Click OK. The system returns to the Sound–Sound Recorder dialog box. You are now ready to record your voice message. Recording...

13-1 13 CDR RMX includes a Call Detail Record (CDR) utility, which enables you to view summary information about conferences, as well as to retrieve full conference information and save it to a file. The file can be used to produce reports or be exported to external billing systems. The Polycom RMX ...

Chapter 13 – CDR 13-2 CDR File – Formatte Viewing CDR Records To view the conference records, click the menu options Administration->CDR on the top-left of the page. The CDR List pane appears, showing the saved CDR records. Parameter Description of CDR Parameter Description Name Shows the confere...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 13-3 • Retrieve - Save the selected CDR records to a specified location as plain text (.cdr files). • - Move the cursor to the lower right corner of the CDR list to activate this hidden control. It is used for page ...

14-1 14 System Maintenance System Alerts When an error occurs in the system, the System Alerts function will be activated. RMX will record the system alert information and generate a report file in the *.txt format. When a system error occurs, the system alert area blinks red until the problem is so...

Chapter 14 – System Maintenance 14-2 H.323 Link H.323 Link Status To view all connected H.323 links, click H.323/SIP H.323 Link on the left-bottom of the page. The H.323 Link pane opens with the list of connected H.323 links. For the meanings of the H.323 link status parameters, see the table below....

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 14-3 To set the system time, click the menu options Setup->RMX Time on the top-left of the page. The system time setup page opens. System Time Setup Page This page shows the date and time of the system and the us...

Chapter 14 – System Maintenance 14-4 Customization Page Modifying Language To modify the device language, click the "Language" tab on the customization page, select the required language from the drop-down menu, and then click the "OK" button. You need to reboot your system to ensure...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 14-5 Customized Item Description a conference is held with RMX. Depending on various screen width/height ratios of participants' endpoint displays, you can upload personal pictures that meet different requirements. ...

Chapter 14 – System Maintenance 14-6 Maximum Bandwidth (RMX 1000 Rev A only) RMX 1000 Rev A's users can set whether to enable the 4M bandwidth capability when the system communicates with participants. To enable the 4M bandwidth, click "Max Bandwidth" on the Customization interface, and then...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 14-7 • Disable ad hoc conference : When this check box is selected, the endpoint cannot create a conference in the PCM lobby. Also, you cannot create a conference by directly entering the IP address or E.164 prefix ...

Chapter 14 – System Maintenance 14-8 directly in the left text box, and then click "Upload Signed Certificate" to upload the certificate to the RMX system. Click View Certificate Information to check the information for certificates installed on RMX. Since the HTTPS protocol is used when the...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 14-9 Parameter Description Contact person for this MCU Specifies the name of the person who manages this MCU from a far end MCU Position Specifies the location of MCU MCU System Name Specifies the system name of MCU...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 14-11 Parameter Description • The conference starts/ends. • A new participant enters the lobby. Product Activation The Product Activation page is used in the following activation cases: • To activate the newly purch...

Chapter 14 – System Maintenance 14-12 System Log The log page consists of a list of recorded log files with their corresponding creation times and the following function buttons: • Refresh List - refresh the log list to show the newly created log files • Select All - select all the log files in the ...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 14-13 Backup Configuration / Reservation Restoring Configuration / Reservation To restore the backup configuration file to the system, click the menu options "Administration -> Software Management -> Resto...

Chapter 14 – System Maintenance 14-14 It is recommended that you export the address book before you reset the system. For more information, see Importing and Exporting the Local Directory . Restore Configuration/Reservation Page Resources Usage To know the usage of current RMX resources, click the m...

Chapter 14 – System Maintenance 14-16 Setting Description name (RMX 500 Rev B/RMX 1000 Rev C only) of Advanced Options . When you send dual streams to an endpoint which does not support H.239, the system will use dual stream contents to replace conference videos Whether the "Use dual stream cont...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 14-17 the Web UI. If that happens, you can use the RMX 1000 Rescue utility provided with the device to restore the upgrade. For details please refer to System Recovery. 1 Download the required software Version 2.5 (...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 14-19 Console Interface – Highlighting Rescue If you have no operation for 5 seconds on the above interface, the system will automatically enter the normal mode. In that case you need to reboot the system again to r...

Chapter 14 – System Maintenance 14-20 progress if the PC is establishing a connection with the MCU. Uploading Package 4 When prompted whether to restart the system, click NO to upload the other package. 5 Continue to upload the File System package as described in Step 2 and Step 3. 6 When prompted w...

15-1 15 Signaling and Hardware Monitoring Signaling Monitoring To monitor the status of LAN1, LAN2, SIP, directory service and gatekeeper of the system you are using, click "Signaling Monitor" in the RMX Management pane. The signaling status list will be displayed in the list pane on the rig...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 15-3 Stacking RMX supports two devices to be stacked so as to extend the resource capability of a single RMX device to support more conferences and participants without increasing the management complexity. The stac...

Chapter 15 – Signaling and Hardware Monitoring 15-4 ― If you are configuring the slave device, please select Slave, and then enter the IP address for the master MCU. 3 Click OK and restart the device if prompted. When all of the stacked devices are started, go to the Hardware Monitoring page within ...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 15-5 Hot Standby The RMX system supports hot standby, allowing two MCU devices connected within the same LAN to treat each other as a standby machine for data synchronization. When a power outage, network disconnect...

Chapter 15 – Signaling and Hardware Monitoring 15-6 Configure Hot Standby Before configuring hot standby, you need to finish the following tasks: • Ensure that the two MCU devices which can be treated as standby machines for each other have the same software version and model. • Configure the two MC...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 15-7 5 Click OK. 6 When the information on the MCU device is backed up, click OK in the popup message box, and then click Restart Now. When the two RMX devices with hot standby configured are restarted, the device s...

16-1 16 Personal Conference Manager (PCM) In addition to the Web interface, RMX also provides end users with the PCM (Personal Conference Manager) interface to control a conference via a remote control. Only when a multi-screen conference is held can the participant defined as the conference chairpe...

Chapter 16 – Personal Conference Manager (PCM) 16-2 Introduction to PCM Interfaces Viewing the PCM Interface The endpoint with chairperson privileges can display the PCM menu only when a multi-screen conference is held. To request the chairperson: After accessing the conference, you can request the ...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 16-3 PCM Main Menu If you have no operation for a certain period on the PCM menu interface, the system automatically goes back to the conference image. Definitions of DTMF & FECC Keys You can control RMX using F...

Chapter 16 – Personal Conference Manager (PCM) 16-4 FECC Token Description • Bring up the menu (if the conference videos are displayed) • Go to the lower level menu • Confirm the selection (if the menu is displayed) • Shift the selection to the right video • Bring up the menu (if the conference vide...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 16-5 1 In the PCM main menu, select "Click View" to go to the interface for selecting a multi-screen legend. 2 Select a multi-screen legend by pressing the up arrow/down arrow key on the remote control, or d...

Chapter 16 – Personal Conference Manager (PCM) 16-6 a lecturer. The endpoint for which participant is selected as the lecturer will be identified with in the list. If Auto is selected, the voice activation feature will be used to select the participant whose speech reaches the predefined time as the...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 16-7 remote control, and then press the Zoom In key to switch this status (repeatedly press the Zoom In key to cyclically switch the on/off status). The table below provides the meanings of status icons. "ALL...

Chapter 16 – Personal Conference Manager (PCM) 16-8 In the FECC status, if you performed no FECC operation in 10 seconds or used the DTMF function, you will be automatically signed out of the FECC state and brought to the conference image. Recording a Conference When a recording link has been set up...

18-1 18 Appendix B: Telnet/Terminal Commands RMX also supports device debugging from the command line. You can configure command settings in either of the following two methods: using the HyperTerminal after connecting it to the device through a serial port or configuring via telnet. Both methods us...

18-2 If you entered a wrong password, you may be required to re-login to the system. If you entered the right password, you will be brought directly to the command setting interface. Command Introduction Help After logging in to the system, you can enter "?" or "help" after the promp...

Chapter 18 – Appendix B: Telnet/Terminal Commands 18-4 Parameters Description Parameter Description timeout Defaults to 120 seconds and can be modified to any value in the range of 5 – 600 seconds [Example] Set the timeout time to 60 seconds: Reboot Device Enter "reboot" after the prompt ...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 18-5 The system displays the prompt message "Are you sure?". Key in "Y" to proceed, or key in "N" to cancel the setting. Telnet Setting Key in "telnet {on | off}" after the prompt ...

Chapter 18 – Appendix B: Telnet/Terminal Commands 18-6 Network Service Key in the following commands after the prompt "#" to set network configurations: "set {lan1 | lan2} ip {dhcp | static <ip> netmask <mask> gw <gateway>}" - set the IP address for LAN 1 or LAN 2 i...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 18-7 [Example 2] Set the 100M half duplex for the LAN 1 interface: After you set the connection feature or IP address for the LAN interface, the system must be restarted in order for the new settings to take effect....

Chapter 19 – Appendix C: Glossary 19-2 19 Appendix C: Glossary Abbreviation/Term Explanation Bandwidth Defines the information-carrying capacity of a channel. In analog systems, it is the difference between the highest frequency that a channel can carry and the lowest, measured in hertz. In digital ...

Quick Installation Setup Wizard 20-1 20 Third-party Software Licenses Listed in this appendix are some of the third-party software products used by Polycom RMX and the relevant copyright announcements. Third Party Licenses Software Source File License Type License Conditions Busybox 1.7.1 GPL V3.0 C...

Quick Installation Setup Wizard 21-1 21 Quick Installation Setup Wizard (RMX500 Rev A only) Before using the simple conference management system, you need to first configure your system using the setup wizard, such as setting RMX time and creating address book. Using quick installation setup wizard:...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 21-2 When you make new conference reservations, system will configure highest resolution and connection rate in accordance with your settings. 10 (Optional) If you need to create new contacts, click New , enter cont...

Quick Installation Setup Wizard 21-3 5 Follow the on-screen prompts to enter the new password and click OK . Create Simple Conference Management System User: 1 In the Web browser, enter http://<RMX IP address> in the address bar, and then press Enter . 2 On the top right corner of the Login in...

Quick Installation Setup Wizard 21-5 • You can add participants and meeting rooms prior to the start of the meeting, or you can add meeting rooms during the meeting. • The dial-in ID in the meeting notifications is defined by your system settings, for more information, see dial-in ID. • If participa...

User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 21-6 1 Click Conference List . 2 Click Control . 3 Click one or more meeting rooms to be controlled. 4 Click meeting room control toolbar to carry out control. Button Name Description Add Meeting Room Add a new meet...

Quick Installation Setup Wizard 21-7 To change a multi-screen mode of an instant conference: 1 Click Conference List . 2 Click Control . 3 Click single or multiple meeting rooms, then click Change Layout . 4 Select a layout mode and click OK . Multi-screen Mode Description A user can set to automati...