Polycom IP 330 - Manuals

User Guide SoundPoint IP 330/320 1 - 2 Parts List The following components are included in your SoundPoint IP 330/320 package: • Polycom SoundPoint IP 330/320 phone • handset & handset cord ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 WXYZ 9 OPER PQRS 0 7 Hold Line 2 Line 1 Dial Menu

Getting Started with Your SoundPoint IP 330/320 Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your ...

User Guide SoundPoint IP 330/320 1 - 4 Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system administrator. Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be...

Getting Started with Your SoundPoint IP 330/320 Phone 1 - 5 2. Connect the headset (optional) to the headset jack on the side of the phone. Attaching the Base The phone base can be attached to the SoundPoint IP 330/320 in one of two ways: • As a desk mount • As a wall mount Refer to the following se...

User Guide SoundPoint IP 330/320 1 - 6 To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the base to the phone.

Getting Started with Your SoundPoint IP 330/320 Phone 1 - 7 To attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks. 2. On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 45 0 angle) is facin...

User Guide SoundPoint IP 330/320 1 - 8 Features of Your SoundPoint IP 330/320 Phone The features of the SoundPoint IP 330/320 phone are: 1. Message Waiting Indicator —This will alert you to incoming calls, new messages, and other events. 2. Line Icons —Use these keys to activate up to lines that can...

User Guide SoundPoint IP 330/320 1 - 10 14. Display Control Keys —Use , , , and (arrow keys) to scroll through the displayed information. Use (the Select key) to select a field of displayed data or enter edit mode for some settings. 15. Speaker —For ringer and hands-free audio output. 16. Hookswitch...

User Guide SoundPoint IP 330/320 1 - 12 • Press and hold (for one second) from the idle display: — to point to the contact in the directory system where you can scroll through the individual fields. — to the Placed Calls list when the phone is idle. Pressing again will call the currently highlighted...

User Guide SoundPoint IP 330/320 2 - 2 Configuring Basic Settings You can configure the following basic settings if you press and then select Settings > Basic : • The appearance of the time and date • Display contrast • Headset Memory Mode • Ring type • Language support (localization) • Directory...

Customizing Your SoundPoint IP 330/320 Phone 2 - 3 5. Press to confirm your choice. For example, the following figure shows Clock Time. 6. Press or repeatedly to return to the idle display. Display Contrast To adjust the contrast on the display to a comfortable level: 1. Press . 2. Select Settings &...

User Guide SoundPoint IP 330/320 2 - 4 4. Press to confirm your choice. 5. Press or repeatedly to return to the idle display. Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off. To activate Headset Memor y Mode: >> Press twice. Pressing or Answer soft key to receive a call...

Customizing Your SoundPoint IP 330/320 Phone 2 - 5 6. Press or repeatedly to return to the idle display. Language Support Many languages are supported by the SoundPoint IP 330/320 SIP phone. To change the language: 1. Press . 2. Select Settings > Basic > Preferences > Language . 3. Scroll t...

User Guide SoundPoint IP 330/320 2 - 6 3. Using and , select the directory search parameter. Last name is the default directory search parameter. 4. Press to select your choice. 5. Press the Yes or Cancel soft keys to accept or cancel changes. The phone will restart to set the new directory search m...

Customizing Your SoundPoint IP 330/320 Phone 2 - 7 Press to view the Placed Calls list (shown in the following figure). To manage the listed calls: • To return the call: — Press to return the call. • To return to the previous menu: — Press . • To store the contact to the Contact Directory: — Press t...

User Guide SoundPoint IP 330/320 2 - 8 Adding Contacts You can add a contact manually or from a call list. Adding Contacts Manually New entries to the Contact Directory are added to the top of the list. To add a contact manually: 1. Press the Dir soft key and then . A new entry appears at the top of...

Customizing Your SoundPoint IP 330/320 Phone 2 - 9 8. Repeat steps 3 to 6 to enter a contact number.This is a required field and it must be unique (not already in the directory).Entry to this field is number as denoted by . 9. Repeat steps 3 to 6 to change the Speed Dial Index if desired. It is auto...

User Guide SoundPoint IP 330/320 2 - 10 a Press the Callers soft key to view the Received Calls list. b Press to view the Placed Calls list. 2. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 3. Press to select the entry. 4. (...

Customizing Your SoundPoint IP 330/320 Phone 2 - 11 4. Press the Edit soft key. 5. Use and to scroll through the fields, then press to select the field. 6. Make the desired changes.The Ok soft key is not displayed until a change has been made. The Cancel soft key in this context will cancel the edit...

User Guide SoundPoint IP 330/320 2 - 12 3. Press to select the entry. 4. Press the Delete soft key. The contact is deleted from the directory. The next entry in the directory appears. 5. Press repeatedly to return to the idle display. Placing a Call to a Contact To place a call to a contact: 1. Pres...

Customizing Your SoundPoint IP 330/320 Phone 2 - 13 Managing Incoming Calls You can distinguish incoming calls from contacts in your directory by setting up distinctive rings, sending them directly to your voice mail, or by transferring them directly to another party. Distinguishing Calls You can cu...

User Guide SoundPoint IP 330/320 2 - 14 To send incoming calls from a particular contact directly to voice mail: 1. Press the Dir soft key. 2. Use and to scroll through the list to find the contact. 3. Press to select the entry. 4. Press the Edit soft key. 5. Press repeatedly until the Auto Reject f...

Customizing Your SoundPoint IP 330/320 Phone 2 - 15 6. Press . 7. Enter the number of the party to whom you want to divert the call. 8. Press the Ok or Cancel soft keys to accept or cancel changes. 9. Scroll down to the Auto Divert field. 10. Press , and then to change between Disabled and Enabled. ...

User Guide SoundPoint IP 330/320 3 - 2 To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 2-1 . To read about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 330/320 Phone on page 4-1 . If you require additional informatio...

Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 3 To place a call using the handset: 1. Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad. To place a call using Hands-Free Speakerphone mode: 1. Do one of the following steps: a W...

User Guide SoundPoint IP 330/320 3 - 4 b With the optional headset connected, dial the desired number using the dial pad. Press . c Press . You will hear a dial tone. You can enter the desired number now. To place a call using the Dial key: 1. Do one of the following steps: a Press the Callers soft ...

Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 5 • Multiple Line Keys per line ***** If your phone is configured with multiple call appearances, refer to Using Multiple Call Appearances on page 4-3 for instructions on how to answer a call. Answering When Not in Another Call In all ...

Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 7 ¾ Do one of the following steps: — Answer the call by pressing or associated with the second incoming call. The first call is put on hold and the second call is answered. — Press to put the original call on hold. Soft key labels are ...

User Guide SoundPoint IP 330/320 3 - 8 Adjusting the Volume Press to adjust receiver volume during a call. Pressing these keys in the idle state adjusts the ringer volume. Redialing a Number To redial any call placed from your phone: ¾ Refer to To place a call using the Dial key: on page 3-4 . Putti...

Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 9 Multiple Calls on Hold If multiple calls are on hold, use and to switch between the calls, then press the Resume soft key to retrieve the desired call. If two or more calls are on hold, an indication appears on the graphic display, f...

User Guide SoundPoint IP 330/320 3 - 10 4. When the second party answers, press the Conf soft key again to join all parties in the conference. To split a conference call: ¾ Press the Split soft key to split the conference. Both parties will be on hold. To set up a conference call using the Join soft...

Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 11 • Attended transfer—The parties are automatically connected to each other after you exit the conference. — Set up a conference call and then end your participation. For more information, refer to Setting Up a Conference on page 3-9 ...

User Guide SoundPoint IP 330/320 3 - 12 b Press the Dir soft key to access the Contact Directory, use and to access the contacts, and then press . c Press the Callers soft key to access the Received Call list, use and to access the contact, and then press . d Press to access the Placed Call list, us...

Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 13 3. Enter a number to forward all future incoming calls to. 4. Press the Enable soft key to confirm call forwarding. The idle display returns with a moving arrow as the line label to confirm call forwarding is enabled. To disable cal...

User Guide SoundPoint IP 330/320 3 - 14 Multiple Lines and Do Not Disturb If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the list using and . For more information, contact your system administrator. When Do Not Disturb is enabled for a particul...

Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 15 Assigning New Speed Dial Indexes To add or edit a speed dial index for an existing contact: 1. Press the Dir soft key. 2. Use and to scroll through the list to find the contact. 3. Press to select the entry. 4. Press the Edit soft k...

User Guide SoundPoint IP 330/320 3 - 16 7. Repeat steps 2 to 5 to enter a contact number. 8. Repeat steps 2 to 5 to change the Speed Dial Index if desired. The index can be any value between the next available index value and the maximum (99). 9. Press the Yes or Cancel soft keys to accept or cancel...

Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 17 To listen to voice messages: 1. Press the Msgs soft key or press , select Features > Messages , and then press . 2. Follow voice or visual prompts on the graphic display to retrieve your messages.If multiple lines are configured ...

4 - 1 4 Using the Advanced Features of Your SoundPoint IP 330/320 Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 330/320 phone. This chapter contains instructions on: • Using Automatic Call Distribution • Using Multiple Call Appearances • Using Budd...

User Guide SoundPoint IP 330/320 4 - 2 To log into the ACD: 1. Press . 2. Select Features > ACD Login/Logout ... 3. Select Login . 4. Press . 5. Enter your user ID and press the Login soft key. 6. Press to display the next field. 7. Press . 8. Enter your password and press the Login soft key. 9. ...

Using the Advanced Features of Your SoundPoint IP 330/320 Phone 4 - 3 To set ACD agent availability: 1. Press . 2. Select Features > ACD Agent Availabilit... 3. Use and to switch between Available and Unavailable settings. 4. Press to select the setting. 5. Press repeatedly to return to the idle ...

User Guide SoundPoint IP 330/320 4 - 4 — Press to put the original call on hold and then answer the incoming call. — Answer the incoming call during the Call Waiting prompt (first 10 seconds). Soft key labels are updated on the display with Ignore , Answer , and Reject . — Wait for the Call Waiting ...

Using the Advanced Features of Your SoundPoint IP 330/320 Phone 4 - 5 Presence To view and change your presence settings: 1. Press . 2. Select Features > Presence > My Status . 3. Use or to scroll through the list, and then press to select your new status.This affects information sent to phone...

User Guide SoundPoint IP 330/320 4 - 6 7. Press the Ok or Cancel soft keys to accept or cancel changes. 8. Press repeatedly to return to the idle display. To block or unblock a contact from your buddy list: 1. Press the Dir soft key. 2. Use or to scroll through the list to find the contact. 3. Press...

Using the Advanced Features of Your SoundPoint IP 330/320 Phone 4 - 7 3. Do one of the following steps: a If the buddy list is empty, press to enter a new buddy's contact number. b If the buddy list is not empty, use to scroll up the new entry, press to enter a new buddy's contact number. c If the b...

User Guide SoundPoint IP 330/320 4 - 8 Restarting Your Phone Periodically, you may need to restart your phone. The reasons for this include: • Accepting a new configuration • Accepting new software To restart the phone: ¾ Do one of the following steps: — Simultaneously press and hold , , and for mor...

User Guide SoundPoint IP 330/320 5 - 2 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 330/320 phone has no power. Do one of the following steps: • Verify that no lights appear on the unit when it is powered up. • Check if the phone is properly plugged i...

Troubleshooting Your SoundPoint IP 330/320 Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 330/320 phone does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dialpad. • Place a...

User Guide SoundPoint IP 330/320 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP 330/320 phone is not in active state. Do one of the following steps: • Press the keys more slowly. • Check with the system administr...

Troubleshooting Your SoundPoint IP 330/320 Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: • Check that the display is illuminated. • Make sure the LAN cable is inserted pro...

Troubleshooting Your SoundPoint IP 330/320 Phone 5 - 7 Displays Audio Symptom Problem Corrective Action There is no display. The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: • Check that the disp...

Regulatory Notices - 1 Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, ...

Index – 1 Index Symbols # key, page down shortcut 1–10 * key, page up shortcut 1–10 Numerics 123 icon 2–9 A ABC icon 2–8 ACD. See also automatic call distribution answering calls 3–4 assembling your phone 1–3 assigning speed dial indexes 3–14 automatic call distribution 4–1 B base, attaching 1–5 blo...