Polycom 32x - Manuals

vii Introduction About This Guide The Polycom® SoundPoint® IP 32x/33x User Guide provides instructions for using your SoundPoint IP 32x/33x phone. It will help you understand the phone’s features and help you perform the following tasks: • Basic tasks like placing and answering calls. • Advanced tas...

SoundPoint IP 32x/33x User Guide viii What’s New in This Guide The content in this guide has been reworked to make it more accessible and to provide more information to end users who are new to using the SoundPoint IP 32x/33x phone. Conventions Used in This Guide The following icons are used in this...

Introduction ix Name Icon Description Settings The Settings icon highlights settings you may need to choose for a specific behavior, to enable a specific feature, or to access customization options. The following typographic conventions are used in this guide: Table 2: Typographic Conventions Conven...

SoundPoint IP 32x/33x User Guide x Recommended References You can find all referenced Technical Notifications on the Polycom Support Web site at

1 Chapter 1: Getting Started with Your Phone This chapter includes overview information that you may find helpful when you’re just starting to learn about your Polycom ® SoundPoint® IP 32x/33x desktop phone, or when you have experience, but you need a quick refresher. Note: Phone Features Not Availa...

SoundPoint IP 32x/33x User Guide 2 Introducing Phone Components The following figure shows the phone’s primary hardware features. 1 Handset— Provides audio output for calls that use the handset 2 Deskmount— Holds the phone at the appropriate level for use of the desk 3 Speakerphone (under Handset)—P...

SoundPoint IP 32x/33x User Guide 4 What Displays on the Screen? Your phone displays information about calls, messages, soft keys, time, date, and other relevant data. Important messages appear on the idle screen through an animated scrolling list, which has precedence over the idle screen. The follo...

SoundPoint IP 32x/33x User Guide 6 Entering Data and Editing Fields To enter text using the dial pad, press the number keys one or more times. For example, for ‘A’ press ‘2’ and for ‘C’ press ‘222’. The text that can be entered by a key is shown beneath the entry line. This is true for all languages...

Chapter 1: Getting Started with Your Phone 7 Note: All Capitals Not Supported ABC mode is not supported on the SoundPoint IP 32x/33x phone. However, it is possible to enter an uppercase character by following these steps: 1 Select the abc or Abc soft key. 2 Enter the value in lower case. 3 While the...

SoundPoint IP 32x/33x User Guide 8 Using the Polycom Web Configuration Utility You can update the phone’s settings using the Polycom Web Configuration Utility. The Web Configuration Utility enables you to view and configure phone behavior from a computer using any compatible Web browser. The utility...

9 Chapter 2: Using Your Phone Your Polycom® SoundPoint® IP 32x/33x phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. This chapter shows you how to use the basic features...

SoundPoint IP 32x/33x User Guide 10 Your phone displays the active incoming call on the screen. You can access inactive calls (calls on hold, or incoming calls that you don’t immediately answer) by pressing the right arrow key. The following figure shows one active call and one on hold for Line 1. Y...

Chapter 2: Using Your Phone 11 • Using the handset • Using the speakerphone • Using the headset In all cases, the active call displays on the screen showing call duration and destination. If your phone is configured with multiple call appearances, see Answering Calls When the Phone has Multiple Call...

Chapter 2: Using Your Phone 13 Answering Calls When the Phone has Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. More than one call appearances is useful if there is an active call and an incoming call arrives. For example, the first figure s...

SoundPoint IP 32x/33x User Guide 14 • Using the Dial key • Using one of the Line Keys You can also dial the number first, and then choose the method you will use to speak to the other party. To call a speed dial number, use the dial pad to enter the speed dial index followed by the # key, and then p...

Chapter 2: Using Your Phone 15 Note: URL or IP Dialing URL or IP dialing is not supported on registered phones. If your phone is intentionally unregistered, the default dialing mode is by URL. Calling Using the Speakerphone To place a call using Handsfree Speakerphone mode: • With the handset on-hoo...

SoundPoint IP 32x/33x User Guide 16 Calling Using the Dial Key To place a call using the Dial key: 1 Do one of the following steps: ○ Press the Callers soft key to view the Received Call list. You may need to press the More soft key first. ○ Press the Dial key to view the Placed Call list. 2 Use the...

Chapter 2: Using Your Phone 17 ○ If you’re in handsfree speakerphone mode, press the Speakerphone key. ○ If you’re in headset mode, press the Headset key. See Using a Headset . Timesaver: Quickly Ending a Call Your phone may be set up so that you can end calls by tapping the Line Key. If your system...

SoundPoint IP 32x/33x User Guide 18 Web Info: Supported Headsets For a list of supported headsets, see

Chapter 2: Using Your Phone 19 • Terminate the call so you can’t answer it. See Rejecting Incoming Calls . Ignoring Incoming Calls Ignore a call to do the following: • Minimize the incoming call window so it doesn’t display on the screen. • Stop your phone from ringing. When you ignore a call, you s...

SoundPoint IP 32x/33x User Guide 20 During Calls When you’re in a call, you can do the following: • Change the way you listen to calls. See Alternating Between Handset, Headset, and Speakerphone . • Place the call on hold. See Holding and Resuming Calls . • Transfer the call to another party. See Tr...

Chapter 2: Using Your Phone 21 Handling Multiple Calls on Hold If multiple calls are on hold, use the up and down arrow keys to switch between the calls, then press the Resume soft key to resume the desired call. If two or more calls are on hold, an indication appears on the graphic display, for exa...

SoundPoint IP 32x/33x User Guide 22 To perform a consultative transfer: 1 During a call, press Trans soft key. The active call is placed on hold. 2 Do one of the following steps: ○ Enter the number to which you want to transfer the call. A normal (or consultative) transfer is assumed. ○ Press the No...

Chapter 2: Using Your Phone 23 Setting Up Conferences You can create a conference with other parties using the phone’s local conference feature. This section contains the following instructions: • Hosting Conference Calls • Splitting Conference Calls • Holding and Resuming Conference Calls • Ending ...

SoundPoint IP 32x/33x User Guide 24 4 When the second party answers, press the Conf soft key again to join all parties in the conference. To set up a conference call using the Join soft key: • When you are in an active call: ○ If you have one call on hold (on the same line or other line), use the do...

Chapter 2: Using Your Phone 25 Timesaver: Quickly Ending a Conference Call Your system administrator may have set up your phone so that you can end active calls by tapping the Line Key. If your phone is set up to do this, you can end an active conference call by pressing the Line Key associated with...

SoundPoint IP 32x/33x User Guide 26 2 (Optional) If multiple lines are configured on your phone, select the line to forward from the list using the up and down arrow keys. 3 Using the Up and Down arrow keys, select the forwarding type you want to change and then press the Select key. The options are...

Chapter 2: Using Your Phone 27 Troubleshooting: I Can’t Reject Calls on a Shared Line You can’t reject calls on shared lines. You can only ignore them. For more information, see Supporting Shared Lines . To send incoming calls from a contact to your voicemail system: 1 Follow the instructions in Upd...

SoundPoint IP 32x/33x User Guide 28 Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator. To disable Do Not Disturb, press the Menu key and then select Features > Do Not Disturb again. No...

Chapter 2: Using Your Phone 29 User Tip: Shortcuts to Call Lists Press the right arrow key from the idle screen to access the Placed Calls list. Press the left arrow key from the idle screen to access the Received Calls list. Press the down arrow from the idle screen to access the Missed Calls list....

SoundPoint IP 32x/33x User Guide 30 Working with Your Contact Directory You can enter 99 contacts in your phone’s local contact directory. You can dial or search for a contact in this directory, or add, edit, and delete contacts. You may have access to portions of your corporate directory through yo...

Chapter 2: Using Your Phone 31 • From a Corporate Directory (if enabled). See Adding Contacts to Your Contact Directory . Adding Contacts Manually You can add new entries to your contact directory manually. To add a contact manually: 1 Press the Dir soft key. 2 Select your contact directory if it do...

SoundPoint IP 32x/33x User Guide 32 7 Press the Ok soft key to accept. 8 Press the Down arrow key to display the next field in the contact’s entry. 9 Repeat steps 4 to 8 to enter the last name of the contact. 10 Repeat steps 4 to 8 to enter a contact number. This is a required field and it must be u...

SoundPoint IP 32x/33x User Guide 34 6 Use the Up and Down arrow keys to scroll through the fields, then press the Select key to select the appropriate field. 7 Make the desired changes. The Ok soft key is not displayed until a change has been made. The Cancel soft key in this context will cancel the...

Chapter 2: Using Your Phone 35 5 Press the Delete soft key. The contact is deleted from the directory. The next entry in the directory displays. Working with Your Corporate Directory If your system administrator sets up your corporate directory on your phone, you may have read-only access to portion...

SoundPoint IP 32x/33x User Guide 36 ○ Press the Submit soft key. In this example, James Woller appears in the search results. ○ Press the AdvFind soft key, enter search values in the displayed fields. For example, enter Smith as the last name. ○ Press the Submit soft key. In this example, Bob Smith ...

Chapter 2: Using Your Phone 37 The ‘Entry saved’ message displays on the screen. Only the first name, last name, and phone number are saved. If the contact already exists in the contact directory, the ‘Entry already exists’ message displays. Controlling What is Heard You can change what you hear by ...

SoundPoint IP 32x/33x User Guide 38 Press the Play soft key to hear the selected ring type. 5 Press the Select soft key to change to the selected ring type. Setting Ring Tones for Contacts You can set a distinctive ring tone for each contact in your contact directory so you can distinguish callers. ...

SoundPoint IP 32x/33x User Guide 40 Assigning Speed Dial Indexes To add or edit a speed dial index for an existing contact: 1 Press the Dir soft key. 2 Use the Up and Down arrow keys to scroll through the list to find the contact. 3 Press the Select key to select the entry. 4 Press the Edit soft key...

Chapter 2: Using Your Phone 41 User Tip: Assigning Speed Dial Index Values Polycom recommends that you assign speed dial index values consecutively. For example, the second Line Key is assigned to the speed dial index value “2”. 9 Press the Yes soft key to accept changes. Accessing Voicemail Your vo...

SoundPoint IP 32x/33x User Guide 42 Working with Multiple and Shared Lines Your system administrator can customize your phone so that you have more than one Line Key or that your one line appears on two Line Keys. Your phone can also share a line with another phone. Supporting Multiple Lines Your So...

Chapter 2: Using Your Phone 43 For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on hold. The second figure shows Line 1 holding a call from Bob at extension 1701. To answer an incoming call when configured for multiple call appearances: • Do...

SoundPoint IP 32x/33x User Guide 44 If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both. You can transfer, hold, or conference calls on shared lines. Note: Using Shared Lines Shared lines are an optional fe...

Chapter 2: Using Your Phone 45 About Your User Password You are assigned a user password so you can answer calls from your locked phone and unlock the phone. By default, your user password is 123. You can change your user password at any time. Note: Changing Your User Password To change your user pa...

SoundPoint IP 32x/33x User Guide 46 ○ DND when locked —Select this option if you don’t want your phone to ring. You won’t have the option to answer incoming calls. All incoming calls will go to your mail system (if enabled) and display in your Missed Calls list. The default setting is Allow ringing ...

Chapter 2: Using Your Phone 47 The following figure shows an example of the Place an Authorized Call screen. ○ Place a call to an authorized number by using the handset, headset, or speakerphone. For information on using the handset, headset, or speakerphone to place a call, see Placing Calls . If y...

SoundPoint IP 32x/33x User Guide 48 If the User Login feature is set up on your organization’s phones, you’ll need to know how to: • Log in to a phone to access your personal phone settings. • Log out of a phone after you finish using it. • Place a call to an authorized number from a phone that is i...

SoundPoint IP 32x/33x User Guide 50 Your personal profile is no longer accessible, and the phone displays either the User Login screen for the next user login, or the default phone profile for anonymous users. Placing Calls from Phones that are in the Logged Out State If a phone doesn’t require a us...

53 Chapter 3: Using the Advanced Features of Your Phone This chapter shows you how to use the advanced features on your Polycom® SoundPoint® IP 32x/33x phone. The topics include: • SIP-B Automatic Call Distribution • Using Buddy Lists • Broadcasting Messages Using Push-to-Talk and Group Paging • Upd...

SoundPoint IP 32x/33x User Guide 54 After you end a call, the line icon alternates between and showing you are now unavailable. You must set yourself to available for calls to be directed to you again. Logging Into and Out of ACD Calls may be directed to you, as an ACD agent, if you are logged in. O...

Chapter 3: Using the Advanced Features of Your Phone 55 Using Buddy Lists Your phone combines interactive message services and status monitoring to complement messaging applications such as email. Live interaction within a pool of phones is possible by monitoring the presence of the parties involved...

SoundPoint IP 32x/33x User Guide 56 To add or delete a contact from your buddy status list: 1 Press the Dir soft key. 2 Use the Up or Down arrow keys to scroll through the list to find the contact. 3 Press the Select key. 4 Press the Down arrow key repeatedly until the Watch Buddy field displays. 5 ...

SoundPoint IP 32x/33x User Guide 58 Broadcasting Messages Using Push-to-Talk and Group Paging The Group Paging feature enables you to make pages —one-way audio announcements — to users subscribed to a page group . The Push-to-Talk (PTT) feature is a collaborative tool that enables you to exchange br...

Chapter 3: Using the Advanced Features of Your Phone 59 Sending PTT Broadcasts Before you can send a PTT broadcast, you need to choose a channel to broadcast on. Or, you can hold the Talk soft key to immediately begin broadcasting on Channel 1, the default channel. You can change your default channe...

SoundPoint IP 32x/33x User Guide 60 Note: Using the Talk Soft Key” If you release the Talk soft key while you’re sending a broadcast, the broadcast temporarily stops and enters a 10 second ‘Waiting’ period. During this period, the channel remains open to give people a chance to reply. At any time du...

Chapter 3: Using the Advanced Features of Your Phone 63 To allow or disallow PTT broadcasts to play during an active call: 1 Press the Menu key, then select Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk . 2 From the PTT Channel Configuration screen, use the...

SoundPoint IP 32x/33x User Guide 64 Timesaver: Sending a Group Page to the Default Paging Group To automatically send a page to the default paging group, press and hold the Paging soft key. 2 From the Paging Groups List screen, select the paging group to send the page to as shown next. The list disp...

Chapter 3: Using the Advanced Features of Your Phone 65 • End the page. This ends the page at your phone only. • Place a new call. Receiving Pages During Active Calls How you handle a page when you’re in an active call depends on the page priority and if you’re allowed to receive a page when you’re ...

Chapter 3: Using the Advanced Features of Your Phone 67 The default setting is Disabled . When enabled, your phone will accept and play pages while you’re in an active call. When disabled, your phone won’t play pages while you’re in a call, but will hold them instead. Updating Your Phone’s Configura...

69 Chapter 4: Customizing Your Phone This chapter shows you how to customize your Polycom® SoundPoint® IP 32x/33x phone display by adjusting certain settings, such as time and date display, backlight intensity, and language. The topics include: • Changing the Time and Date Display • Changing the Bac...

SoundPoint IP 32x/33x User Guide 70 Changing the Backlight The backlight is available only on the SoundPoint IP 335. You can adjust your phone’s backlight by doing the following: • Changing the brightness of the backlight. • Changing the backlight timeout. Changing the Backlight Brightness The backl...

Chapter 4: Customizing Your Phone 71 3 Select Backlight On Intensity . 4 Use the Up or Down arrow keys to select high, medium, low, or off, then press the Select soft key. The default level is High. 5 Select Backlight Idle Intensity . 6 Use the Up or Down arrow keys to select high, medium, low, or o...

SoundPoint IP 32x/33x User Guide 72 Changing the Language Many languages are supported by the SoundPoint IP 32x/33x SIP phone. To change the language: 1 Press the Menu key. 2 Select Settings > Basic > Preferences > Language . The Language screen displays as shown next. 3 Scroll through the ...

Chapter 4: Customizing Your Phone 73 User Tip: Contact Directory Reconfiguration Depending on the size of your local contact directory, the reconfiguration may take a few minutes. Your phone will restart to set the new directory search mode if you pressed the Yes soft key.

75 Chapter 5: Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom® SoundPoint® IP 32x/33x phone. The tables in this chapter list possible trouble symptoms, the likely causes of these issues,...

SoundPoint IP 32x/33x User Guide 76 Controls Table 5-2: Control The dial pad does not work If the dial pad on your phone does not respond, do one of the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the phone from a known working telephone. Check f...

Chapter 5: Troubleshooting Your Phone 77 Calling Table 5-4: Calling There is no dial tone If there is no dial tone, power may not be correctly supplied to the phone, try one of the following: • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the p...

SoundPoint IP 32x/33x User Guide 78 The Service Unavailable message displays on the screen This message displays if you pressed the New Call soft key, dialed a number with the handset on-hook, attempted to make a call from the contact directory when the phone was not registered, or if you tried to p...

Chapter 5: Troubleshooting Your Phone 79 Audio Table 5-6: Audio Issues There is no audio on the headset If there is no audio on your headset, the connections may not be correct. Do one of the following: • Ensure the headset is plugged into the jack marked Headset at the side of the phone. • Ensure t...

SoundPoint IP 32x/33x User Guide 80 To test your phone hardware, press the Menu key, and navigate to Status > Diagnostics > Test Hardware . From the Test Hardware menu, you can select Audio Diagnostics , Keypad Diagnostics , Display Diagnostics , or LED Diagnostics .

Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of ...

SoundPoint IP 32x/33x User Guide • Unauthorized product modification or alteration. • Unauthorized use of common carrier communication services accessed through the product. • Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or • Acts of third parties, act...

End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or...

SoundPoint IP 32x/33x User Guide Software Product. You may not reproduce the supporting documentation accompanying the Software Product. 2.3 Modifications. You may not modify, translate, or create derivative works of the Software Product. 2.4 Proprietary Notices. You may not remove or obscure any pr...

SoundPoint IP 32x/33x User Guide for the International Sale of Goods (1980) is hereby excluded in its entirety from application to this Agreement. 10.2 General. This Agreement represents the complete agreement concerning this license and may amended only by a writing executed by both parties. If any...