Polycom 1725-16824-001 - Manuals

User Guide for the Polycom VVX 1500 D Phone viii 5 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Troubleshooting Power and Startup Issues . . . . . . . . . . . . . . . . . . . . . . . . . 5-2Troubleshooting Dialpad Issues . . . . . . . . . . . . . . . . . . . . . . ....

1 - 1 1 Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom VVX 1500 D phone.The topics include: • Parts List on page 1-2 • Setting Up the Phone on page 1-3 • Registering the Phone on page 1-14 • Fe...

User Guide for the Polycom VVX 1500 D Phone 1 - 2 Parts List The following components are included in your Polycom VVX 1500 D phone package. Check to ensure that you have received each item. If you are missing any items, contact your system administrator. Optional Accessories The following items are...

Getting Started with Your Phone 1 - 3 Setting Up the Phone To set up the phone, do the following: 1. Adjust the stand. See Adjusting the Stand , below. 2. Connect the ferrite clamps to the network cable (and to the optional computer cable, if you are connecting a computer to your phone). See Attachi...

User Guide for the Polycom VVX 1500 D Phone 1 - 4 To adjust the stand: 1. With the back of the phone (and the stand) facing you, push the button protruding from the side of the phone. When you push the button, the stand unlocks and can move. 2. Lift the stand until it touches the back of the phone (...

Getting Started with Your Phone 1 - 5 Attaching Ferrite Clamps Your phone package includes two ferrite clamps. You must attach a ferrite clamp to the network cable and to the computer cable (if you are connecting a computer to your phone) before you attach the cables to your phone. To attach a ferri...

User Guide for the Polycom VVX 1500 D Phone 1 - 6 Connecting the Phone Using a Power Over Ethernet Source Using the supplied network cable, the phone can be powered from a Power over Ethernet (PoE) compliant switch or hub. Power over Ethernet is the default connection for your phone.The following fi...

Getting Started with Your Phone 1 - 7 Connecting the Phone Using AC Power To connect the phone using AC power, you require the optional AC Power Kit, containing a Power Adapter and Regional Power Cord. The following figure shows how to connect the phone using AC power. To connect the phone using AC ...

User Guide for the Polycom VVX 1500 D Phone 1 - 8 Connecting the Handset and Handset Cord Connect one end of the handset cord to the end of the handset, and the other end of the cord to the Handset jack on the phone. Connecting Optional Components You can connect a headset, USB flash drive, headphon...

Getting Started with Your Phone 1 - 9 The following figure shows how to connect a headset to the Headset jack on the phone. For information on using a headset to place and answer calls, see Placing Calls on page 3-6 and Answering Calls on page 3-13 . For information on permanently enabling your phon...

User Guide for the Polycom VVX 1500 D Phone 1 - 10 The following figure shows how to connect a USB flash drive to the USB port on the phone. When you attach a USB flash drive to your phone, the message “Storage media attached” displays. The USB icon, , displays on the status bar on the touch screen....

Getting Started with Your Phone 1 - 11 The following figure shows the 3.5mm connector on the side of your phone. When you attach headphones to your phone, the message “Auxiliary output active” displays. The headphone icon, , displays on the status bar on the touch screen. When you remove the headpho...

User Guide for the Polycom VVX 1500 D Phone 1 - 12 The following figure shows how to connect a computer to the PC connector on the phone. Adjusting the Screen Lift the screen and push it back to an angle that is comfortable for you.

Getting Started with Your Phone 1 - 13 Adjusting the Camera To transmit video, make sure you slide open the privacy shutter.The following figure shows the privacy shutter centered above the touch screen. Open the privacy shutter using the privacy shutter adjuster (located along the top edge, above t...

User Guide for the Polycom VVX 1500 D Phone 1 - 14 Registering the Phone Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and re...

User Guide for the Polycom VVX 1500 D Phone 1 - 18 Before You Use the Phone Before you use the phone, you need to understand the touch screen layout, which icons display on the touch screen, how to navigate menus and fields, and how to enter data. You also need to know how to obtain the best perform...

Getting Started with Your Phone 1 - 21 Phone Icons The following table describes the icons that display on the touch screen. Note Call counters only display when the icon appears next to the Line Key. Icon Description Buddy Status (Online) Busy Lamp Field (BLF) indicator (line is idle) Buddy Status ...

Getting Started with Your Phone 1 - 25 Entering Data and Editing Fields You can enter data and edit fields in these two ways: • Using a “keyboard” that displays on the touch screen. • Using the dialpad keys on the phone console. Using the “Keyboard” on the Touch Screen You can use the phone’s “keybo...

User Guide for the Polycom VVX 1500 D Phone 1 - 28 Using the Dialpad Keys on the Phone Console You can use the keys on your phone console to update field information. To use the dialpad keys to enter or edit data: 1. Tap a field to select it. 2. Enter the information. Do the following: 3. Tap the Sa...

Getting Started with Your Phone 1 - 29 Tips for When You’re in Video Calls Use these tips when you are in a video call or conference: • Check the near-site video to make sure it is clear, bright, and sharp. For information on adjusting camera settings, see Updating Camera Settings on page 2-34 . • U...

User Guide for the Polycom VVX 1500 D Phone 1 - 30 To clean the touch screen: 1. Tap > Settings > Basic > Screen Clean . The screen is disabled. The message “Touch screen is disabled. Press any key to exit” displays. 2. Wipe the glass with a clean, lint-free cloth. 3. To enable the touch sc...

2 - 1 2 Customizing Your Phone You can customize your Polycom VVX 1500 D phone by adjusting certain settings, such as how the time and date display and the ring type you use for incoming calls. You can also customize your phone’s directory, specify how to handle calls from contacts, change the backg...

User Guide for the Polycom VVX 1500 D Phone 2 - 2 Configuring Basic Settings This section outlines the basic settings you can configure through the Main Menu. The topics include: • Changing the Language on page 2-3 • Changing the Appearance of Time and Date on page 2-3 • Enabling Headset Memory Mode...

Customizing Your Phone 2 - 3 Changing the Language Your phone supports several languages. To change the language: 1. Tap > Settings > Basic > Preferences > Language . The Language screen displays. 2. Tap the language you want, and then tap the Select soft key. The text on the screen chan...

User Guide for the Polycom VVX 1500 D Phone 2 - 4 The following figure shows the default format for the time and date display. To update the time and date display: 1. Tap > Settings > Basic > Preferences > Time & Date . The Time & Date screen displays.

Customizing Your Phone 2 - 5 2. Do one of the following: — To change the date format, tap Clock Date . or — To change the time format, tap Clock Time . The Clock Date screen or the Clock Time screen displays. or

User Guide for the Polycom VVX 1500 D Phone 2 - 6 3. Tap the format you want, and then tap the Select soft key. 4. Tap to return to the idle screen. To change the order of the time and date display: 1. Tap > Settings > Basic > Preferences > Time & Date > Clock Order . The Clock Or...

Customizing Your Phone 2 - 7 Enabling Headset Memor y Mode This feature is useful for permanent or full-time headset users. You can set up your phone so that all incoming and outgoing calls use your headset. At any time, you can switch to handset or speakerphone mode.To use Headset Memory Mode, you ...

User Guide for the Polycom VVX 1500 D Phone 2 - 8 All calls will now go to your headset. If you tap the Line Key with the flashing green status indicator or the Answer soft key to receive a call, the call will connect to your headset automatically.If you switch to the speakerphone or the handset, yo...

Customizing Your Phone 2 - 9 To update the background picture: 1. Tap > Settings > Basic > Preferences > Background . The Background screen displays. The following figure shows a sample Background screen. (Your screen will have the Default option, as well as other options that your syste...

User Guide for the Polycom VVX 1500 D Phone 2 - 10 Setting Up a Screen Saver You can set up a screen saver to display the pictures stored on a USB flash drive. The screen saver will automatically start each time your phone is idle a certain amount of time. You can stop the screen saver at any time a...

Customizing Your Phone 2 - 13 Stopping and Disabling a Screen Saver You can stop a screen saver at any time, and display the idle screen, by tapping the touch screen. After your phone is idle for the specified period of time, the screen saver will start again.You can disable a screen saver (that is,...

User Guide for the Polycom VVX 1500 D Phone 2 - 14 Displaying the Pictures that are on Your USB Flash Drive You can view the pictures that are stored on your USB flash drive at any time, without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time...

User Guide for the Polycom VVX 1500 D Phone 2 - 16 Setting One of Your Own Pictures as the Background Picture You can set a picture that is stored on your USB flash drive as the background picture on your phone. When you set one of your pictures as the background picture, the picture will display as...

Customizing Your Phone 2 - 17 You can choose to mute the phone’s microphone (so the caller cannot hear you), as well as mute video (so the caller cannot see you), when your phone automatically answers calls. To unmute the call, press . To transmit video, see Handling Video Calls on page 3-3 . If you...

User Guide for the Polycom VVX 1500 D Phone 2 - 18 — To mute the video when video calls are auto-answered (so that the incoming caller cannot see you), tap Video Mute , and then tap the field’s highlighted grey box. From the drop-down list, tap Yes . (The default setting is No.) 3. Tap the Save soft...

Customizing Your Phone 2 - 19 2. Tap the field’s highlighted grey box. From the drop-down list, tap the maximum call rate you want to use for video calls. (To scroll through all the call rates, tap one of the scroll arrows.)You can choose a call rate between 128 kbps and 1024 kbps. (The default sett...

User Guide for the Polycom VVX 1500 D Phone 2 - 20 To modify the backlight intensity: 1. Tap > Settings > Basic > Backlight Intensity . 2. Tap Backlight On Intensity . The Backlight On Intensity screen displays. 3. Tap the intensity you want, tap the Select soft key, and then tap the Save s...

Customizing Your Phone 2 - 21 4. Tap Backlight Idle Intensity . The Backlight Idle Intensity screen displays. 5. Tap the intensity you want, tap the Select soft key, and then tap the Save soft key. The default level is Low. 6. Tap Maximum Intensity . The Maximum Intensity screen displays.

User Guide for the Polycom VVX 1500 D Phone 2 - 22 7. Tap the Up or Down soft keys to increase or decrease the backlight intensity. 8. Tap the Ok soft key. 9. Tap to return to the idle screen. Updating the Ring Tone You can select from many different ring types to distinguish lines or to distinguish...

User Guide for the Polycom VVX 1500 D Phone 2 - 24 2. Tap the contact for whom you want to assign a distinctive ring tone, and then tap the Edit soft key.The Edit Contact screen displays. 3. Tap the Ring Type field, and then enter a number corresponding to one of the ring types available. 4. Tap the...

Customizing Your Phone 2 - 25 Disabling and Stopping Video You can disable or stop the transmission of near-site video. However, you cannot disable or stop far-site video. If your phone receives far-site video, your phone always displays far-site video.By default, your phone always transmits near-si...

User Guide for the Polycom VVX 1500 D Phone 2 - 26 The following figure shows what the touch screen looks like when the far-site stops or disables video. Updating Video Settings Video settings allow you to update: • Video Call Settings—to enable or disable near-site video at the start of all calls, ...

Customizing Your Phone 2 - 27 Updating Video Call Settings You can customize video in these ways: • Disable video so that your phone does not transmit near-site video for all calls. • Choose to view all incoming video calls using a full screen layout. To change the video settings: 1. Tap > Settin...

Customizing Your Phone 2 - 31 2. Tap, and then adjust the following settings: — Video Screen Mode (Window) Adjusts the video image that displays in the window in the center of the touch screen. You can select these settings: Normal —The video image is displayed using correct proportions. If necessar...

Customizing Your Phone 2 - 33 The following figure shows the PIP when it displays over (“PIP” mode), rather than next to, full screen video. (Depending on the video endpoint, you may or may not see black bars.) To update the way the PIP displays: 1. Tap > Settings > Basic > Video > Local...

Customizing Your Phone 2 - 35 To change the clarity of near-site video: 1. Tap > Settings > Basic > Video > Camera Settings . The Camera Settings screen displays. 2. Tap, and then adjust, the following camera settings: — Target Frame Rate —sets how smooth near-site video displays. Tap th...

User Guide for the Polycom VVX 1500 D Phone 2 - 36 — Saturation Level —sets how much color near-site video displays. Tap the Up or Down soft key to set the level, and then tap the Save soft key. You can set a level between 0 (lowest) and 6 (highest). The default level is 3. — Contrast Level— sets th...

User Guide for the Polycom VVX 1500 D Phone 2 - 38 Updating Office Hours Update your office hours so the phone will know when you are in the office. Your office hours determine when the phone applies certain timeouts and when the camera should be most sensitive at detecting your presence. When you u...

Customizing Your Phone 2 - 39 4. Tap Duration . The Duration screen displays. 5. Tap the day(s) of the week you want to update, and then enter the number of hours you work for a particular day. You can enter a duration of 0 to 12 hours per day. The default duration is 10 hours per day (for Monday to...

Customizing Your Phone 2 - 41 Updating User Detection Settings You can specify how sensitive the camera should be at detecting motion. If the camera detects motion (for example, if you are near the phone), your phone will not initiate power-saving mode, even if an idle timeout has been reached.If th...

User Guide for the Polycom VVX 1500 D Phone 2 - 42 2. For the Office Hours Sensitivity field, enter how sensitive you want the camera to be while you are in your office.You can enter a number between 0 (no sensitivity) and 10 (high sensitivity). The default sensitivity is 7.If you set a sensitivity ...

Customizing Your Phone 2 - 43 Adjusting the Volume To adjust the speaker volume: >> During a call, press either or . To adjust the ringer volume: >> When the phone is in the idle state, press either or . Using Call Lists Your phone maintains lists of missed, received and placed calls. Ea...

Customizing Your Phone 2 - 45 To manage a call list: 1. Tap > Features > Call Lists . The Call Lists screen displays. 2. Do one of the following: — To clear the records in a call list, tap Clear , and then tap either Missed Calls , Received Calls or Placed Calls. A message displays indicating ...

User Guide for the Polycom VVX 1500 D Phone 2 - 46 — To store the contact in your local Contact Directory, tap the Save soft key. — To view information about the call, such as the phone number, the time and duration of the call, and the name of the caller, tap the Information soft key. 3. Tap to ret...

Customizing Your Phone 2 - 47 Accessing Corporate Director y When you access Corporate Directory, a search screen displays so you can search for a specific contact. You can perform a quick search or an advanced search. Note If a protocol is specified for a contact, the protocol type will also displa...

User Guide for the Polycom VVX 1500 D Phone 2 - 48 To access your Corporate Director y: 1. Do one of the following: — Tap > Features > Corporate Directory . or — Press , and then tap Corporate Directory . The Corporate Directory search screen displays. 2. Search for the contact. (See Searching...

Customizing Your Phone 2 - 49 To enable your phone to save Corporate Director y search results: 1. Tap > Settings > Basic > Preferences > Corporate Directory > View Persistency . 2. Tap Enabled , and then tap the Select soft key. 3. To save the new setting, tap the Back soft key. Addi...

User Guide for the Polycom VVX 1500 D Phone 2 - 50 2. To add a contact to your phone’s database, tap the Add soft key. The Add To Directory screen displays. 3. Enter the contact information: — (Optional.) In the First Name field, enter the first name of the contact (see Entering Data and Editing Fie...

Customizing Your Phone 2 - 51 Contacts with a speed dial index number can be automatically assigned to a Speed Dial Key for one-touch dialing. For more information, see Managing Speed Dial Keys on page 3-40 . — (Optional.) Tap the Label field, and then enter a label for the contact. You can enter a ...

Customizing Your Phone 2 - 53 Adding Contacts from Call Lists You can save call information from a call list to your local Contact Directory. The contact’s first and last names (if available) and contact number are saved. To add a contact to the local Contact Director y from a call list: 1. Do one o...

Customizing Your Phone 2 - 55 3. Tap the contact’s entry.The Contact screen displays. 4. To save the contact to the local Contact Directory, tap the Save soft key. “Saved” displays on the screen. Only the first name, last name, and phone number are saved.If the contact already exists in your local C...

User Guide for the Polycom VVX 1500 D Phone 2 - 56 To search for a contact in the local Contact Director y: 1. Tap > Features > Contact Directory . The Directory screen displays. 2. Tap the Search soft key. Then, enter the first few characters of the contact’s first or last name, and then tap ...

Customizing Your Phone 2 - 57 To search for a contact in the Corporate Director y: 1. Tap > Features > Corporate Directory . The Corporate Directory search screen displays. 2. Perform a quick search or an advanced search. A quick search allows you to search using the contact’s last name (if th...

User Guide for the Polycom VVX 1500 D Phone 2 - 58 — To perform an advanced search, tap the AdvFind soft key. The Advanced Find screen displays. Enter your search criteria, and then tap the Submit soft key. The screen displays any successful matches. 3. Tap to return to the idle screen. Updating Con...

Customizing Your Phone 2 - 59 To update a contact in your local Contact Director y: 1. Tap > Features > Contact Directory . The Directory screen displays. 2. Tap the contact whose information you want to update. Or, search for the contact (see Searching for Contacts in Your Local Contact Direc...

User Guide for the Polycom VVX 1500 D Phone 2 - 60 3. Tap the Edit soft key. The Edit Contact screen displays. 4. Update the contact information. For information on the fields you can update, see Adding Contacts Manually (step 3) on page 2-49 . 5. Tap the Save soft key. 6. Tap to return to the idle ...

Customizing Your Phone 2 - 61 Deleting Contacts from Your Local Contact Director y You can delete contacts from your local Contact Directory, but not from your Corporate Directory. To delete a contact from the local Contact Director y: 1. Tap > Features > Contact Directory . The Directory scre...

User Guide for the Polycom VVX 1500 D Phone 2 - 62 Placing Calls to Contacts You can place calls to contacts from your local Contact Directory or from the Corporate Directory. To place a call to a contact in the local Contact Director y: 1. Tap > Features > Contact Directory . The Directory sc...

Customizing Your Phone 2 - 63 To place a call to a contact in the Corporate Director y: 1. Tap > Features > Corporate Directory . The Corporate Directory search screen displays. 2. Search for the contact you want to call (see Searching for Contacts in a Corporate Directory on page 2-56 ). 3. I...

User Guide for the Polycom VVX 1500 D Phone 2 - 64 Managing Incoming Calls You can manage incoming calls from the contacts in your directory by doing the following: • Setting up a distinctive ring tone for a contact. • Rejecting calls from a particular contact by sending the call to your voice and v...

User Guide for the Polycom VVX 1500 D Phone 2 - 66 3. Tap the Auto Reject field, and then tap the field’s highlighted grey box. From the drop-down list, tap Enabled. 4. Tap the Save soft key. 5. Tap to return to the idle screen. Diverting Calls You can customize your phone so that incoming calls fro...

Customizing Your Phone 2 - 67 2. Tap the contact for whom you want to transfer calls.The Edit Contact screen displays. 3. Tap the Divert Contact field, and then enter the number of the party to whom you want to divert the call. 4. Tap the Auto Divert field, and then tap the field’s highlighted grey ...

User Guide for the Polycom VVX 1500 D Phone 2 - 70 Supporting Multiple Line Keys Per Line Your system administrator can assign each phone line to a single Line Key, or to multiple Line Keys.Incoming and outgoing calls for a phone line will be distributed evenly across all Line Keys that are assigned...

Customizing Your Phone 2 - 71 The following figure shows a phone set up with two lines (1952 and 1953) that are each assigned to a Line Key, and a third line (1954) assigned to three Line Keys. There is one available key that is set up as a Speed Dial Key. Supporting Shared Lines Your system adminis...

User Guide for the Polycom VVX 1500 D Phone 3 - 2 Handling Calls At any time, only one active call can be in progress on your phone. The active call is the one that has audio or video associated with it. There may be multiple other calls on hold, or in an “Incoming call” or “Ringing” state.Your phon...

Using the Basic Features of Your Phone 3 - 5 During a video call, you can tap the Video soft key or press to display soft keys that allow you to access video features. The Video soft key is only available when a video call is active. If you press during an audio-only call, the video soft keys will n...

User Guide for the Polycom VVX 1500 D Phone 3 - 8 Placing Calls Using the Handset Dialing Numbers Using the Handset To dial a number using the handset: >> Do one of the following: — Pick up the handset, and then enter the phone number. or — Enter the phone number, tap the Dial soft key, and th...

Using the Basic Features of Your Phone 3 - 9 Dialing Numbers Using the Speakerphone To dial a number using the speakerphone: >> With the handset on-hook, do one of the following: — Tap the New Call soft key or the Line Key, or press to obtain a dial tone. Then, enter the phone number. or — Ent...

User Guide for the Polycom VVX 1500 D Phone 3 - 10 or — Enter the phone number, tap the Dial soft key, and then press . Dialing URLs or IP Addresses Using the Headset To dial a URL or IP address using the headset: 1. Tap the New Call soft key or the Line Key to obtain a dial tone. 2. Press . 3. Tap ...

User Guide for the Polycom VVX 1500 D Phone 3 - 12 Placing Calls Using the H.323 Protocol Your system administrator can set up your phone so that it can handle calls that use either the SIP or H.323 protocol, or both protocols. Your phone may be set up so that a line can handle one or both protocols...

Using the Basic Features of Your Phone 3 - 13 For dual-protocol phones, the protocol displays next to all call IDs, including the call IDs for conference call participants and calls on hold. The following figure shows a SIP call placed to Jack Jones. When you place calls from call lists or directori...

User Guide for the Polycom VVX 1500 D Phone 3 - 14 Answering When Not in Another Call In all cases, the active call will appear on the screen and display the call duration and who the call is from.The following figure shows an active video call. Note If you don’t want to answer a call, or you want t...

Using the Basic Features of Your Phone 3 - 15 To answer a call using the handset: >> Pick up the handset. To answer a call using the speakerphone: >> With the handset on-hook, do one of the following: — Tap the incoming call window that displays in the middle of the touch screen. (After ...

User Guide for the Polycom VVX 1500 D Phone 3 - 16 • The call counter for the Line Key associated with the incoming call increments by one (showing the number of calls associated with the Line Key, including the incoming call). • Caller information for the incoming call displays in a window in the c...

Using the Basic Features of Your Phone 3 - 17 Ending Calls To end a call: >> Do one of the following: — Tap the End Call soft key. — If you are in handset mode, replace the handset. — If you are in speakerphone mode, press . — If you are in headset mode, press . Redialing Numbers Redial a numb...

User Guide for the Polycom VVX 1500 D Phone 3 - 18 To redial a previously placed call: 1. Do one of the following: — Tap > Features > Call Lists > Placed Calls . or — From the idle screen, press the Right arrow key. The Placed Calls list displays. 2. Tap the call you want to dial, and then ...

Using the Basic Features of Your Phone 3 - 19 The following figure shows a call with Joan Smith on hold. The hold icon, and the flashing red status indicator, display on the Line Key. Tap the Resume soft key, or press again, to retrieve the call. If you have more than one call on hold, tap the call ...

User Guide for the Polycom VVX 1500 D Phone 3 - 20 The following figure shows one active call and four calls on hold for Line Key 1952. To select a call on hold, tap the call on hold. New soft keys will display that apply to the selected call. To resume the call, tap the Resume soft key or press . I...

Using the Basic Features of Your Phone 3 - 21 During a conference, you have access to the conference management feature. This feature allows you to manage each participant in the conference call. You can mute, hold, and remove individual participants, as well as choose the conference participant wit...

User Guide for the Polycom VVX 1500 D Phone 3 - 22 To set up a conference call using the Conference soft key or key: 1. Call the first party. See Placing Calls on page 3-6 . 2. Tap the Conference soft key or press to create a new call. The active call is placed on hold.The Conference with: screen di...

Using the Basic Features of Your Phone 3 - 23 To set up a conference call with an active call and a call on hold: >> If you have an active call and a call on hold (either on the same Line Key or a different Line Key), tap the Join soft key. The Conference screen displays. A conference is creat...

User Guide for the Polycom VVX 1500 D Phone 3 - 24 To place a conference call on hold: >> During a conference call, tap the Hold soft key. The other participants in the conference call are placed on hold. The Conference window is minimized and placed in the inactive call group.To resume the co...

Using the Basic Features of Your Phone 3 - 25 • Obtain information about a participant. • Choose the participant with whom to exchange video. To manage a participant, tap the window of the participant you want to manage. The soft keys update to show Far Mute, Hold, Remove, Information, and Back.The ...

Using the Basic Features of Your Phone 3 - 27 Handling Video During Conference Calls During a conference call that includes a video endpoint, you can tap the Video soft key (if you aren’t managing a conference participant) or press to display soft keys that allow you to start and stop near-site vide...

User Guide for the Polycom VVX 1500 D Phone 3 - 28 To perform a consultative transfer: 1. During a call, tap the Transfer soft key or press . The active call is placed on hold.The Transfer to: screen displays. 2. Place a call to the party to whom you want to transfer the call. See Placing Calls on p...

Using the Basic Features of Your Phone 3 - 29 Performing a Blind Transfer When you use a blind transfer, you transfer a call without speaking to the party to whom you are transferring the call. The call is automatically transferred as soon as you dial the party’s number. To perform a blind transfer:...

User Guide for the Polycom VVX 1500 D Phone 3 - 30 2. Tap the Blind soft key. The Blind transfer to: screen displays. 3. Place a call to the party to whom you want to transfer the call. See Placing Calls on page 3-6 . If you want to cancel the transfer (before the call is placed), and return to the ...

Using the Basic Features of Your Phone 3 - 31 Forwarding Calls Statically You can set up your phone to forward all calls to another number. To forward all incoming calls to another party: 1. Do one of the following: — Tap > Features > Forward . or — From the idle screen, tap the Forward soft k...

Using the Basic Features of Your Phone 3 - 33 4. Tap the Enable soft key to confirm call forwarding. If you chose to always forward calls, the Line Key displays the forwarding icon, , to indicate that the Always forwarding type is enabled. If you enabled the Busy or No Answer forwarding type, the Li...

User Guide for the Polycom VVX 1500 D Phone 3 - 34 If your phone is set up with a single line, The Forwarding Type Select screen displays. If your phone is set up with multiple lines, the Line Select screen displays. Tap the line for which you want to disable call forwarding. The Forwarding Type Sel...

Using the Basic Features of Your Phone 3 - 35 Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings. To forward an incoming call to another party: 1. While your phone rings, tap the Forward soft key. 2. Enter the phone number to forward the incoming ca...

User Guide for the Polycom VVX 1500 D Phone 3 - 36 The following figure shows the Do Not Disturb icon on the status bar and on the Line Key. Calls you receive while Do Not Disturb is enabled are logged in your Missed Calls list (see Using Call Lists on page 2-43 ). If you have chosen to forward your...

Using the Basic Features of Your Phone 3 - 37 To enable Do Not Disturb for a particular line: 1. Press . The Line Select screen displays. Note You can automatically enable or disable Do Not Disturb for all lines. To automatically enable Do Not Disturb for all lines, tap the Set All soft key. To auto...

Using the Basic Features of Your Phone 3 - 39 To disable Do Not Disturb for a particular line: 1. Tap or press . The Line Select screen displays. Note You can automatically enable or disable Do Not Disturb for all lines. To automatically enable Do Not Disturb for all lines, tap the Set All soft key....

User Guide for the Polycom VVX 1500 D Phone 3 - 42 Adding Speed Dial Keys Each time you add a contact to your Contact Directory, a speed dial index number is automatically assigned to the contact. If a position is available under the Line Key(s), the contact is automatically assigned to it, and you ...

Using the Basic Features of Your Phone 3 - 43 To update a speed dial index for an existing contact: 1. Tap > Features > Contact Directory . 2. Tap the contact whose speed dial index you want to update, and then tap the Edit soft key. The Edit Contact screen displays. 3. Tap the Speed Dial Inde...

User Guide for the Polycom VVX 1500 D Phone 3 - 44 Accessing Voice and Video Mail You can access voice and video mail messages from your phone. Your mail is saved in a centralized location.Your phone may indicate mail by the following: • An icon, , on the status bar. The icon has a counter indicatin...

Using the Basic Features of Your Phone 3 - 45 The Messages screen displays.(If multiple lines are set up on your phone, the Line Select screen displays instead, and you have to tap the line for which to listen to messages. Then, the Messages screen displays.) 2. To access your mail, tap the Connect ...

4 - 1 4 Using the Advanced Features of Your Phone This chapter shows you how to use the advanced features of the Polycom VVX 1500 D phone. The topics include: • Using Instant Messaging on page 4-1 • Using Buddy Lists on page 4-6 • Using the Busy Lamp Field on page 4-16 • Recording Calls and Conferen...

User Guide for the Polycom VVX 1500 D Phone 4 - 2 Your phone may indicate instant messages by the following: • An icon, , on the status bar. The icon has a counter indicating the number of unviewed messages you have. • An icon, , next to the Line Key. • A fast flashing LED indicator. • An audible al...

Using the Advanced Features of Your Phone 4 - 3 The Instant Messages screen displays.(If multiple lines are configured on your phone, the Line Select screen displays instead, and you have to select the line to retrieve messages from. Then, the Instant Messages screen displays.) 2. From the Instant M...

User Guide for the Polycom VVX 1500 D Phone 4 - 4 To send an instant message: 1. Do one of the following: — Tap > Instant Messages . — Tap > Features > Messages > Instant Messages . — Press , and then tap Instant Messages . The Instant Messages screen displays.(If multiple lines are conf...

Using the Advanced Features of Your Phone 4 - 5 2. Tap the New soft key, enter the phone number, URL, or IP address to send the message to, and then tap the Ok soft key. The phone number, URL, or IP address you entered displays on the screen. 3. Do one of the following: — To choose a pre-scripted me...

User Guide for the Polycom VVX 1500 D Phone 4 - 6 Using Buddy Lists A buddy list is a list of users/devices whose status, or “presence,” you can monitor. Users update their presence setting (for example, “Be right back,” “Out to lunch,” or “Busy”), and you can view their status in real time from you...

User Guide for the Polycom VVX 1500 D Phone 4 - 8 The following figure shows what the touch screen looks like when you assign a presence status (in this case, “Busy”). If you assign the status “Online” (the default status), the presence status does not display on the screen. Managing Buddies Manage ...

Using the Advanced Features of Your Phone 4 - 9 Updating Your Buddy List Update your buddy list by updating the contacts in your local Contact Directory. To update your buddy list: 1. Tap > Features > Contact Directory . The Directory screen displays.

Using the Advanced Features of Your Phone 4 - 11 Blocking and Unblocking Contacts from Viewing Your Status Block a contact in your Contact Directory if you don’t want the contact to view your status. If you unblock a contact, the contact can add you to their buddy list and view your status. To block...

User Guide for the Polycom VVX 1500 D Phone 4 - 12 2. Tap the contact you want to block or unblock. The Edit Contact screen displays. 3. Tap Block Buddy , and then tap the field’s highlighted grey box. From the drop-down list, tap Enabled or Disabled . When Block Buddy is enabled, the contact cannot...

Using the Advanced Features of Your Phone 4 - 13 Monitoring Buddies You can monitor the status of all the contacts in your buddy list from the idle screen (if your buddy has a Speed Dial Key), or from the Buddy Status list. Monitoring Buddies from the Idle Screen Your phone automatically assigns a b...

User Guide for the Polycom VVX 1500 D Phone 4 - 14 Monitoring Buddies from the Buddy List If you can’t monitor all your buddies from the idle screen (because you have more buddies than available Speed Dial Keys), use the Buddy Status list. To monitor a contact in your buddy list: >> Do one of ...

Using the Advanced Features of Your Phone 4 - 15 Any contact you add through your buddy list will appear as a contact in Microsoft Office Communicator and Windows Messenger. Any contact you add as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list. You ca...

User Guide for the Polycom VVX 1500 D Phone 4 - 16 Using the Busy Lamp Field The BLF feature allows you to monitor a line on another phone so you can tell if the other line is idle or busy (has an active call). The lines you can monitor display under your phone’s Line Key(s). The number of lines you...

Using the Advanced Features of Your Phone 4 - 17 Recording Calls and Conferences If the Call Recording and Playback feature is available, and you connect a USB device to the USB port on your phone, you can record active calls (audio component only) on your phone. Recordings are stored as .wav files ...

User Guide for the Polycom VVX 1500 D Phone 4 - 18 The Record soft key controls recording and is available: • When there are one or more calls connected to your phone (you may need to tap the More soft key to see it) • During an active call • When calls are on hold • During a consultative transfer o...

User Guide for the Polycom VVX 1500 D Phone 4 - 20 This section includes the following topics: • Recording Calls • Recording Conferences • Pausing and Resuming Recording To play back recorded calls, see Playing Back Recorded Calls on page 4-26 . Recording Calls To record a call: 1. During a call, ta...

Using the Advanced Features of Your Phone 4 - 21 2. To start recording, tap the Start soft key. “*R*” displays on the status bar while the phone records. To access the top-level soft keys (for example, Hold, End Call, Transfer, and Conference), tap the Back soft key. To access the Stop and Pause sof...

User Guide for the Polycom VVX 1500 D Phone 4 - 22 Pausing and Resuming Recording You can pause recording by tapping the Pause soft key. When you tap the Resume soft key, recording continues within the same .wav file. To pause a recording: >> Tap the Pause soft key. “*P*” displays on the statu...

Using the Advanced Features of Your Phone 4 - 23 To resume a recording: >> Tap the Resume soft key. “*R*” displays on the status bar when you restart recording. Playing Back Recorded Calls If the Call Recording and Playback feature is available, and a removable USB device is connected to your ...

User Guide for the Polycom VVX 1500 D Phone 4 - 24 Playback stops if you tap the Stop soft key, or press the Left arrow key, , , or . If the handset is off-hook when you tap the Play soft key, you will hear audio through the handset. If the handset is on-hook when you tap the Play soft key, you will...

Using the Advanced Features of Your Phone 4 - 25 Browsing Recorded Calls To browse the recorded files: 1. Do one of the following: — Tap > Browse Recordings . or — Tap > Features > Removable Storage Media > Browse Recordings . The Browse Recordings screen displays. 2. Tap the recording y...

User Guide for the Polycom VVX 1500 D Phone 4 - 26 Playing Back Recorded Calls To play back a recorded call: 1. Do one of the following: — Tap > Browse Recordings . or — Tap > Features > Removable Storage Media > Browse Recordings . The Browse Recordings screen displays.

Using the Advanced Features of Your Phone 4 - 27 2. Tap the file you want to play back, and then tap the Open soft key. The filename you selected displays. The length of the file (in hours, minutes, and seconds) and the size of the file also display. 3. Tap the Play soft key. “Playing” displays on t...

User Guide for the Polycom VVX 1500 D Phone 4 - 28 While the recording plays, you can do the following: — To pause the playback, tap the Pause soft key. “Paused” displays below the position indicator. To resume the playback, tap the Resume soft key. “Playing” displays below the position indicator. —...

User Guide for the Polycom VVX 1500 D Phone 4 - 30 Using the Browser Your phone can display a Web page on the idle screen. You may be able to tap hyperlinks on this Web page to view more information in a main Web Browser. You can also access the main Web Browser by tapping > Applications . From t...

Using the Advanced Features of Your Phone 4 - 33 Restarting Your Phone Periodically, you may need to restart your phone so the phone can accept a new configuration. To restart the phone: 1. Tap > Settings > Basic > Restart Phone . The Restart Phone screen displays. The message “Are you sure...

5 - 1 5 Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom VVX 1500 D phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommen...

User Guide for the Polycom VVX 1500 D Phone 5 - 2 Troubleshooting Power and Startup Issues Troubleshooting Dialpad Issues Symptom Problem Corrective Action There are power issues. The phone has no power. • Verify that no lights appear on the phone when it is powered up. • Check if the phone is prope...

Troubleshooting Your Phone 5 - 3 Troubleshooting Access Issues Symptom Problem Corrective Action There is no response when you press a feature key. The phone is not in an active state. • Press the keys more slowly. • Check with your system administrator to see if the key has been mapped to a differe...

User Guide for the Polycom VVX 1500 D Phone 5 - 4 Troubleshooting Call Issues Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the phone. • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try un...

User Guide for the Polycom VVX 1500 D Phone 5 - 6 Troubleshooting Display Issues Symptom Problem Corrective Action There is no display. The display is incorrect. The display has bad contrast. Power is not correctly applied to the phone. • Check that the display is illuminated. • Make sure the LAN ca...

Troubleshooting Your Phone 5 - 7 Troubleshooting Audio Issues Troubleshooting Video Issues Symptom Problem Corrective Action There is no audio on the headset. The connections are not correct. • Ensure the headset is plugged into the jack marked Headset on the back of the phone. For more information,...

User Guide for the Polycom VVX 1500 D Phone 5 - 8 Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present),...

Safety Notices - 1 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., ...

User Guide for the Polycom VVX 1500 D Phone Safety Notices - 4 Safety and Compliance (continued) WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports ...

Index - 1 Index Numerics 3.5mm connector, location of 1–10 A answering calls 3–13 , 3–14 App key, about 1–17 arrow keys, about 1–16 attended transfer 3–27 auto answer, enabling 2–16 Auto Divert setting 2–52 , 2–67 Auto Reject setting 2–52 , 2–66 B background picture, updating 2–8 , 2–15 , 2–16 backl...

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refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be war...

not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside of the United States, you are also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained...