Pitney Bowes DM550 - Manuals

SV60890 Rev. G 1-1 Read This First Contents What’s in This Guide ..................................... 1-2 Other Information Available .......................... 1-3 What You Need to Know ............................. 1-4 Safety Requirements .................................... 1-5 Important Informa...

1-2 SV60890 Rev. G 1 • Read This First Chapter 1 - Read this First contains important information about USPS requirements and equipment and telephone safety precautions. Chapter 2 - Meet the DM500™ and DM550™ Digital Mailing System gives an overview of the mailing system and the location of each con...

SV60890 Rev. G 1-3 DM500™ and DM550™ Digital Mailing System Operating Guide Other Information This section describes other sources of information available for the DM500™ and DM550™ Digital Mailing System. Publications Scale User Guide If you purchase an attached scale, read this guide if you have q...

1-4 SV60890 Rev. G 1 • Read This First What You Need to Know Since your postage meter (Postal Security Device) is licensed by the United States Postal Service (USPS), you must follow a few basic require-ments. USPS Requirements • Mail must have the correct date and postage amount in the meter stamp....

SV60890 Rev. G 1-5 DM500™ and DM550™ Digital Mailing System Operating Guide Safety Requirements WARNING! Follow normal safety precautions for all office equip- ment whenever using yout mailing system. • Read all instructions before you attempt to operate the machine. • Use the equipment only for its...

1-6 SV60890 Rev. G 1 • Read This First Safety Requirements continued If you use an AC adapter to power the meter when it is off the mailing ma-chine base: • Use only the AC adapter designed specifically for the IntelliLink® Con-trol Center on the back of the DM500™ and DM550™ Digital Mailing System....

SV60890 Rev. G 1-7 DM500™ and DM550™ Digital Mailing System Operating Guide • Do not connect your postage meter (Postal Security Device) to a digital phone line. The device’s built-in modem is designed to work with an analog phone line only. (Your fax machine is usually connected to an analog phone ...

1-8 SV60890 Rev. G 1 • Read This First Important Information About Powering Your DM Series™ Digital Mailing System Off NO NO NO YES OFF ON Your DM Series™ Digital Mailing System is designed to remain powered on at all times. This is necessary so that the printer station can perform the required main...

2-2 SV60890 Rev. G 2 • Meet the DM500™ and DM550™ Digital Mailing System The DM500™ and DM550 ™ System is an easy-to-use digital mailing sys- tem you can tailor to satisfy the unique re quire ments of your organization. This system: • Automatically feeds a stack of mail. • Moistens and seals the env...

2-4 SV60890 Rev. G 2 • Meet the DM500™ and DM550™ Digital Mailing System Accounting and Reports Standard Accounting and Reporting The standard accounting and reporting feature allows you to store postage costs for 25 accounts, or you can purchase options for storing 100 or 300 accounts. You can run ...

2-6 SV60890 Rev. G 2 • Meet the DM500™ and DM550™ Digital Mailing System The DM500™ and DM550™ System Right Side View of the DM500™ and DM550™ System Art Card Slot for Quick Reference Card Set Stacker IntelliLink ® Control Center Feed Cover Main Cover Thickness Adjustment Knob Integrated Platform Sc...

SV60890 Rev. G 2-7 DM500™ and DM550™ Digital Mailing System Operating Guide Mailing System Exterior continued Connectors on the Back of the Mailing System Base Dual External Device Ports - Two USB ports are located on the back, lower right side of the machine. These provide communications with exter...

2-8 SV60890 Rev. G 2 • Meet the DM500™ and DM550™ Digital Mailing System Connectors on the Back of the IntelliLink ® Control Center Internal Analog Phone Line Connector - Depending on the version of your IntelliLink ® Control Center, you may have an internal analog mo- dem. The Internal Analog Phone...

2-10 SV60890 Rev. G 2 • Meet the DM500™ and DM550™ Digital Mailing System The Mailing System Interior Top Release Jam Lever/Lower Release Lever - Lift these to clear jams on the Feed deck. Pressure-Sensitive Postage Tape - Your mailing system uses this pres- sure sensitive tape to print reports and ...

SV60890 Rev. G 2-11 DM500™ and DM550™ Digital Mailing System Operating Guide Ink Cartridge - This contains the ink used to create the meter stamp. Printhead - This produces the meter stamp. Ink Cartridge Printhead The Mailing System Interior continued Interior of DM500™ and DM550™ System (Under the ...

2-12 SV60890 Rev. G 2 • Meet the DM500™ and DM550™ Digital Mailing System 1. Five Screen Keys - The five keys directly to the left of the display screen allow you to select options displayed on the screen. 2. Lock Button - If no account is selected, this locks the IntelliLink ® Con- trol Center. 3. ...

SV60890 Rev. G 2-13 DM500™ and DM550™ Digital Mailing System Operating Guide 14. Enter Key - Press to enter the information you have selected for the mailing system. 15. Arrow Keys - Moves you to new menus, or scrolls menus and selects options. 16. Start Key - Begins processing mail with the options...

2-14 SV60890 Rev. G 2 • Meet the DM500™ and DM550™ Digital Mailing System The content of the main screen depends upon the current mode of the machine. Main screens are the only screens that contain a meter stamp replica area and a main status area. The main screen enters a sleep mode after a certain...

SV60890 Rev. G 3-1 Mail In A Minute Contents Mail In A Minute ............................................. 3-2 Preparing Your Mail ...................................... 3-2 Running the Mail ........................................... 3-3 Printing Postage Tapes ................................. 3-4...

3-2 SV60890 Rev. G 3 • Mail in a Minute This chapter explains how to use the “Key In Postage” mode. It’s the quickest and easiest way to run a piece of mail or print a postage tape. Refer to the Mailing Material in the Specifications sections in Appendix C in this guide to make sure your mail is com...

SV60890 Rev. G 3-3 DM500™ and DM550™ Digital Mailing System Operating Guide 3. Adjust the side guide so it is close to, but not touching, the bottom edge of the envelope stack. Be sure and leave a slight clearance between the side guide and envelopes (about 1/16 inch clearance). Side Guide 4. Adjust...

3-4 SV60890 Rev. G 3 • Mail in a Minute Printing Postage Tapes Print postage tapes for: • Packages • Onion skin/airmail type envelopes • Tyvek ® envelopes • Envelopes that are thicker than 5/8” • Any pieces of mail that are outside the limits specified for mailing ma-terials - see Specifications, Ma...

SV60890 Rev. G 4-1 Running Mail Navigating Hints ........................................... 4-2 Applying Postage and Running Mail ........... 4-3 Determining the Correct Postage Mode ....... 4-4 Preparing Your Mail ..................................... 4-6 Selecting the Postage Mode and Running Mai...

4-2 SV60890 Rev. G 4 • Running Mail Navigating Hints • The maximum number of options displayed is 5. To view more options, press the down arrow key. • You can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the keyboard and th...

SV60890 Rev. G 4-3 DM500™ and DM550™ Digital Mailing System Operating Guide Applying Postage and Running Mail To apply postage and run mail on the DM500™ and DM550™ System, fol-low the procedures listed here. You must follow procedures 1 and 2 before you run mail through the sys-tem and apply postag...

4-4 SV60890 Rev. G 4 • Running Mail Feeding Mail or Printing Tape? 1. If your mail requires no application of postage, see Chart C on the fol- lowing page to choose your mode. 2. If your mail requires postage, you must determine if you can print di- rectly on your mail. You can feed mail if your pie...

SV60890 Rev. G 4-5 DM500™ and DM550™ Digital Mailing System Operating Guide 1 Determining the Correct Postage Mode continued Chart B - Postage Tape Mode If: then use this mode: You know the amount of postage needed for your piece of mail. Key In Postage You do not know the weight of your piece of ma...

4-6 SV60890 Rev. G 4 • Running Mail Preparing Your Mail If you intend to run pieces of mail through your system, read About Run- ning Mail below. If you are going to print postage tapes, read About Print- ing Postage Tapes on the following page. Then, proceed to instructions for selecting the mode a...

SV60890 Rev. G 4-7 DM500™ and DM550™ Digital Mailing System Operating Guide 4. Adjust the thickness adjustment knob to adjust for envelope thickness. For thicker pieces of mail (3/8” to 5/8”), or mail containing several inserts, use the thick mail setting. For mail containing only single inserts, or...

4-8 SV60890 Rev. G 4 • Running Mail Selecting the Postage Mode and Running the Mail Once you decide the appropriate mode for running your mail job, you select the mode on your mailing system. To ac-cess the modes, press the Mode key on the IntelliLink® Control Center. The names of the modes as they ...

SV60890 Rev. G 4-9 DM500™ and DM550™ Digital Mailing System Operating Guide Mode Selection: Key in Postage Use this mode if you know what the correct amount of postage is for your mail and you intend to apply this postage to each piece. 1. Press the Mode key. 2. Select Key In Postage . 3. Key in the...

4-10 SV60890 Rev. G 4 • Running Mail This option is available on your DM550™ Digital Mailing System if it has the optional integrated platform scale or an attached external scale. This option allows you to place all of the mail on the scale at once, then remove each piece, one at a time and run it t...

SV60890 Rev. G 4-11 DM500™ and DM550™ Digital Mailing System Operating Guide Mode Selection: Manual Weight Entry To perform manual weight entry: 1. Press the Mode key. 2. Select Manual Weight Entry . 3. Type in the number of pounds and press Enter . If the weight of your mail is less than 1 lb, pres...

4-12 SV60890 Rev. G 4 • Running Mail This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system. Use this option if you want the system to ...

SV60890 Rev. G 4-13 DM500™ and DM550™ Digital Mailing System Operating Guide Use this mode if you just want to seal the envelopes and do not want to apply postage. 1. Press the Mode key. 2. Select Seal Menu - No Printing and select the appropriate option. 3. Select the Reset Counter option if you wa...

4-14 SV60890 Rev. G 4 • Running Mail Selecting or Deselecting an Account 4 The information here applies only if you are running the Standard Account-ing package included with your DM Series™ system. If you are using Budget Manager or Business Manager refer to the operator guides pro-vided with those...

SV60890 Rev. G 4-15 DM500™ and DM550™ Digital Mailing System Operating Guide Selecting a Class, Carrier, or Special Service Each carrier has its own set of classes and each class has its own set of special services. When you select a class or carrier, only those options available for that selection ...

SV60890 Rev. G 4-17 DM500™ and DM550™ Digital Mailing System Operating Guide Selecting the Meter Stamp Options The Meter Stamp Options selection allows you to change the elements printed on your piece of mail or tape. You access the Meter Stamp options by pressing the Menu key on the IntelliLink® Co...

4-18 SV60890 Rev. G 4 • Running Mail You can have a variety of advertisements appear on your mail. For a list of the advertisements provided with your mailing system, refer to Chapter 11, Supplies and Options in this guide. To add more advertisements, refer to Performing Updates or Adding Fea- tures...

SV60890 Rev. G 4-19 DM500™ and DM550™ Digital Mailing System Operating Guide You can have a variety of inscriptions appear on your piece of mail. For a list of the inscriptions provided with your mailing system, refer to Chapter 11, Supplies and Options in this guide. To add more inscriptions, refer...

4-20 SV60890 Rev. G 4 • Running Mail This selection allows you to move the print position of the meter stamp away from the right edge of the envelope. 1. Press the Menu key. 2. Select Meter Stamp Options . 3. Select the Print Position option. 4. Use the left and right arrow keys to switch between th...

SV60890 Rev. G 4-21 DM500™ and DM550™ Digital Mailing System Operating Guide Using ElectronicConfirmation Services The United States Post Office (USPS) provides three types of confirmation services: • Delivery Confirmation - shows you when the postal carrier delivered the mail. • Signature Confirmat...

4-22 SV60890 Rev. G 4 • Running Mail Overview continued Tracking Information on the Internet • After 24 hours you can track your mail on the internet using your Pitney Bowes Postage By Phone® Meter Payment System account number and the barcode number. Go to the site: www.pb.com Click on My Account a...

SV60890 Rev. G 4-23 DM500™ and DM550™ Digital Mailing System Operating Guide Using Confirmation Services Before Printing Postage USPS Confirmation Services are available when you are in the Attached Scale mode, or Manual Weight Entry mode. Refer to Select the Postage Mode section in this chapter for...

4-24 SV60890 Rev. G 4 • Running Mail Adding Confirmation Services After Printing Postage If you have already applied postage to a piece of mail and you now want to add a confirmation service to it, follow the procedure here. This procedure is based on using a Priority class and the E-Del Con ser- vi...

4-26 SV60890 Rev. G 4 • Running Mail Adding Postage or Changing the Date 8 If you do not have the correct postage or date on a piece of mail, you can add more postage or change the date directly on a piece of mail. If you prefer, you can print the corrections on at a tape instead and then apply it t...

SV60890 Rev. G 4-27 DM500™ and DM550™ Digital Mailing System Operating Guide To change the date 1. If you are printing the date correction on an envelope and if the en- velope is sealed, press the Seal key and select Sealer Off . If you are printing on a tape, go to step 3. 2. Turn the piece of mail...

4-28 SV60890 Rev. G 4 • Running Mail 9 Clearing the Batch Count If you keep track of the number of pieces of mail you process for each job or mail run, you may want to clear the batch count at the end of a run or just before starting a new run. The batch count appears on the display in the lower rig...

SV60890 Rev. G 5-1 Mailing System Setup Navigating Hints ........................................... 5-2 Overview of Mailing System Setup ............... 5-3 Setting the Display Language ...................... 5-4 Adjusting Display Contrast and Volume Control ...........................................

5-2 SV60890 Rev. G 5 • Mailing System Setup Navigating Hints • The maximum number of options that display is 5. To view more op-tions, press the down arrow key. • You can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the key...

SV60890 Rev. G 5-3 DM500™ and DM550™Digital Mailing System Operating Guide Overview of Mailing System Setup If for any reason you need to change the original setup on your system, refer to the appropriate procedure(s) in the following list: 1 Setting the Language Display. 2 Adjusting the Display Con...

SV60890 Rev. G 5-5 DM500™ and DM550™Digital Mailing System Operating Guide 3 Setting the Date and Time of Day If your mail is picked up at a certain time each day, you can set your sys-tem to advance the date at the mail pickup time. NOTE: The date on the meter stamp should correspond to the date wh...

5-6 SV60890 Rev. G 5 • Mailing System Setup Setting Up a Supervisor Password 4 You can limit access to the following operations by creating a supervisor password. • Adding Postage (Refill) • Clearing Batch Information (the number of pieces of mail your system processes) • Setting up Scale/Rates • Ac...

5-8 SV60890 Rev. G 5 • Mailing System Setup Scale/Rates: Attached Scale This option appears only if you have an integrated scale or an attached external scale connected to your mailing system. Use this option to select how much time your system allows the scale to settle (Normal or Adjust for Motion...

SV60890 Rev. G 5-9 DM500™ and DM550™Digital Mailing System Operating Guide Scale/Rates: AutoScale You can set AutoScale to On or Off. Select On to enable the AutoScale feature. Select Off to disable this feature. If you disable this feature and your system has an attached scale, you need to select t...

SV60890 Rev. G 5-11 DM500™ and DM550™Digital Mailing System Operating Guide Scale/Rates: Add ZIPs to Zone 0 This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option i...

SV60890 Rev. G 5-13 DM500™ and DM550™Digital Mailing System Operating Guide Phone/Network Set Up: Dialing Prefix If you need to dial a number in order to reach an outside line, use this op-tion to enter that prefix number. 1. Press the Menu key on the control center. Select Set Up from the main scre...

5-14 SV60890 Rev. G 5 • Mailing System Setup Phone/Network Set Up: My Phone # Use this option to enter your local phone number (the number to which you mailing system is connected). 1. Press the Menu key on the control center. Select Set Up from the main screen, then select Phone/Network Set Up . 2....

SV60890 Rev. G 5-15 DM500™ and DM550™Digital Mailing System Operating Guide Phone/Network Set Up: Modem String The modem string is a series of numbers and letters that the modem transmits when it calls Pitney Bowes. This string is entered by your Pitney Bowes customer service representative. CAUTION...

5-16 SV60890 Rev. G 5 • Mailing System Setup This option allows you to modify individual phone connection parameters. CAUTION: Changing these parameters may result in errors when trying to contact Pitney Bowes. Contact your Pitney Bowes rep-resentative or call the Help Desk if you are not sure. Refe...

SV60890 Rev. G 5-17 DM500™ and DM550™Digital Mailing System Operating Guide 8 Configuring High/Low Funds Warnings Setting the Low Funds Warning Value Use this option to set a value at which the mailing system warns you that the funds remaining in the meter are getting low. 1. Press the Menu key on t...

5-18 SV60890 Rev. G 5 • Mailing System Setup Timeouts: System Sleep This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system. Use this op...

SV60890 Rev. G 5-19 DM500™ and DM550™Digital Mailing System Operating Guide Timeouts: Feeding Timeout Use this option to specify how much time to allow before the feeder stops after the last envelope is processed. You can set this timeout for 5 - 90 seconds, in 1 second increments. The default timeo...

SV60890 Rev. G 5-21 DM500™ and DM550™Digital Mailing System Operating Guide Defining Presets 9 11 You can define up to 10 sets (0 -9) of preset mailing system values, with each set having different values for such items as the account name, post-age value, class, carrier, a special service, a mode s...

5-22 SV60890 Rev. G 5 • Mailing System Setup How to Define Custom Preset Values 1. Enter the values for the mail job (for example, the weighing mode, the postage value, class and carrier etc.) that correspond to the values you want to be able to call up in the future by selecting a custom preset key...

SV60890 Rev. G 5-23 DM500™ and DM550™Digital Mailing System Operating Guide 5. Select On to turn on this feature and store the date advance. Select Off if you want to turn off the feature. Refer to the examples on the next page for more information on how storing the Advance Date in custom presets w...

5-24 SV60890 Rev. G 5 • Mailing System Setup How to Edit Custom Preset Values To edit an existing custom preset, you define its new values and then over-write the old values. 1. Enter the new values for the mail job that correspond to the custom preset you want to change or edit. 2. Press the Custom...

5-26 SV60890 Rev. G 5 • Mailing System Setup 14 Configuring the Optional Barcode Scanner If you have an optional barcode scanner attached to your DM500™and DM550™ Digital Mailing System, you can configure it to scan in account names or account codes if you are using the optional Bud-get Manager or B...

SV60890 Rev. G 5-27 DM500™ and DM550™Digital Mailing System Operating Guide If you are using an accounting system on your DM500™ or DM550™ Sys-tem you can set up the scanner so that it interprets the barcode as an ac-count name or account code. Your selection of Account Name or Account Code depends ...

6-2 SV60890 Rev. G 6 • Adding Postage Your Postage Meter The postage meter on your mailing system is a Postal Security Device (PSD) that incorporates the latest technology approved by the United States Postal Service to secure funds. This technology eliminates the need to perform physical inspection...

SV60890 Rev. G 6-3 DM500™ and DM550™ Digital Mailing System Operating Guide Managing Your Postage Funds Refer to the appropriate section listed here for checking funds and account balances and adding postage when using the Postage By Phone® Meter Payment System. 1 Connecting Your Postage Meter to an...

6-4 SV60890 Rev. G 6 • Adding Postage Connecting Your Postage Meter to an Analog Phone Line 1 Connecting Your Postage Meter - Local Analog Phone Line Which connector do I use? Internal Analog Phone Line Connector - Depending on the version of your IntelliLink® Control Center, you may have an interna...

SV60890 Rev. G 6-5 DM500™ and DM550™ Digital Mailing System Operating Guide Connecting Your Mailing System - Remote Analog Phone Line If you need to connect to an analog phone line that is not located near your mailing system, you can remove the IntelliLink® Control Center and move it to a location ...

SV60890 Rev. G 6-7 DM500™ and DM550™ Digital Mailing System Operating Guide 3 Checking Your Postage By Phone ® Meter Payment SystemAccount Balance Before adding postage to your meter, you should check the funds avail-able through the Postage By Phone® System. Remember, with your new mailing system i...

6-8 SV60890 Rev. G 6 • Adding Postage Adding Postage To add postage from your Postage By Phone® System account to your postage meter, follow these steps. 1. Press the Funds key. 2. Select Quick Refill , or Other Refill Amount . 3. If you have set up a supervisor password, you are prompted to enter t...

SV60890 Rev. G 7-1 Standard Accounting Setup * Navigating Hints .......................................... 7-2 Overview of Accounting ................................ 7-3 Using the Account Setup Procedures ........... 7-4 Before Using the Setup Procedures ............. 7-4 Viewing Accounts or Subacc...

7-2 SV60890 Rev. G 7 • Accounting Setup Navigating Hints • You can access all of the accounting features by pressing the Accounts key on the IntelliLink® Control Center. The system displays the account names in the format shown here (Standard Accounting): • To enter the account set up mode, press th...

SV60890 Rev. G 7-3 DM500™ and DM550™ Digital Mailing System Operating Guide Overview of Accounting The information in this chapter describes how to set up the Standard Accounting package provided with your mailing system. If you purchased the enhanced accounting package, Budget Manager, or if your s...

SV60890 Rev. G 7-5 DM500™ and DM550™ Digital Mailing System Operating Guide 1. Press the Accounts key. 2. Press the right arrow key to enter the “Set Up Accounts” screen. 3. Select View Accounts . 4. The names of your top level accounts appear. Select the account you want. 5. The system displays the...

7-6 SV60890 Rev. G 7 • Accounting Setup Creating Accounts and Subaccounts continued 2 To create a new subaccount or subsubaccount: 1. Press the Accounts key. 2. Press the right arrow key to enter the “Set Up Accounts” screen. 3. Select Create Account/Sub . 4. Select Add to an Existing Account . The ...

SV60890 Rev. G 7-7 DM500™ and DM550™ Digital Mailing System Operating Guide 3 Editing Accounts You can change the name of an account, make the account inactive (or active), add a password or change an existing one, and clear (reset) all data from the account. 1. Press the Accounts key. 2. Press the ...

7-8 SV60890 Rev. G 7 • Accounting Setup 4 Setting an Account Period By default, your mailing system does not have an account period set. If you set an account period, when your system reaches the end of that pe-riod, you need to reset (clear) all of the data in the accounts before you can process ma...

SV60890 Rev. G 7-9 DM500™ and DM550™ Digital Mailing System Operating Guide 6 TurningAccount Password Protection On or Off When you delete an account, you remove its data completely. That data is then unrecoverable. Make sure you do not need the account’s data before you delete the account. To delet...

7-10 SV60890 Rev. G 7 • Accounting Setup 8 Resetting (Clearing) all Accounts When you reset or clear your accounts, you completely remove all of the data in all of your accounts. Once you clear the data, you cannot retrieve it. To keep a record of your data, be sure and print a Multi-Account Sum-mar...

SV60890 Rev. G 7-11 DM500™ and DM550™ Digital Mailing System Operating Guide 10 Transferring Funds To transfer funds: 1. Press the Accounts key. 2. Press the right arrow key to enter the “Set Up Accounts” screen. 3. Select Transfer Funds . The system displays a list of your chargeable accounts. You ...

SV60890 Rev. G 7-13 DM500™ and DM550™ Digital Mailing System Operating Guide To select and accounting type, or to disable the accounting feature on your mailing system, follow the procedure here. 1. Press the Accounts key. 2. Press the right arrow key to enter the “Set up Account” screen. 3. Scroll ...

7-14 SV60890 Rev. G 7 • Accounting Setup Your Accounting System Features You can configure your mailing system to track and account for postage used by departments or individuals within your organization. Your system stores the following information for each account. • Account name (alphanumeric) — ...

SV60890 Rev. G 7-15 DM500™ and DM550™ Digital Mailing System Operating Guide Account Structure and Hierarchy You can structure your accounts in single or multiple levels. For example, you can divide a top level department (account) into two or more major sections or subaccounts. You can further divi...

7-16 SV60890 Rev. G 7 • Accounting Setup You can have all single top level accounts or you can mix both single and multi-layered accounts. The lowest level in the account structure is where charges are incurred. An account or subaccount, just like the subsubac-count is the chargeable account when it...

8-2 SV60890 Rev. G 8 • Reports Introduction Creating a report is quick and easy on your mailing system. With the capa-bility to print out reports on roll tape or envelopes using the internal mailing system printer, you can easily keep an accurate record of all your mailing activities. NOTE: The acco...

SV60890 Rev. G 8-3 DM500™ and DM550™ Digital Mailing System Operating Guide Single Account Report The Single Account Report gives the total pieces of mail and the postage for a selected account. After you select Single Account Report the last account used is displayed. To view another account, press...

8-4 SV60890 Rev. G 8 • Reports The Multi-Account Summary supplies the total pieces and postage for all enabled accounts. This report can be printed on an envelope with the internal printer. Screen Display Multi-Account Summary Account Pieces Postage <Account Number> <Account Piece Count>...

SV60890 Rev. G 8-5 DM500™ and DM550™ Digital Mailing System Operating Guide Multi-Account Summary (External Printer Version) This version of the Multi-Account Summary can only be printed on an at-tached external printer. Account numbers are only assigned to the lowest level of the account hierarchy ...

8-6 SV60890 Rev. G 8 • Reports The Last Five Refills Report lists the last five refills for any enabled ac-count and prints the information on a single envelope or strip of tape. The refills are displayed in chronological order. Screen Display Last 5 Refills Report Date Time Amount <Date> <...

SV60890 Rev. G 8-7 DM500™ and DM550™ Digital Mailing System Operating Guide The Confirmation Services Report provides details for Confirmation Ser-vices pieces processed and uploaded via IntelliLink® Control Center. It prints the information on an envelope or strip of tape. When you select Confirmat...

8-8 SV60890 Rev. G 8 • Reports This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system. The Permit Mail Report provides a piece count on...

SV60890 Rev. G 8-9 DM500™ and DM550™ Digital Mailing System Operating Guide The Funds Report gives a summary of the funds used and available in the meter, total pieces run, batch pieces and value. It prints on one envelope or tape. Screen Display Funds Report Funds Used: <Funds Used> Funds Ava...

SV60890 Rev. G 8-11 DM500™ and DM550™ Digital Mailing System Operating Guide Error Report This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on yo...

8-12 SV60890 Rev. G 8 • Reports Job Report This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system. The Job Report summarizes a job that...

SV60890 Rev. G 8-13 DM500™ and DM550™ Digital Mailing System Operating Guide Data Capture Report (Non-US Use Only) The Data Capture Short Report provides information on the data that is transferred from the mailing system through Pitney Bowes Data Center to the Post Office. The Data Capture Report p...

SV60890 Rev. G 9-1 Maintaining and Updating Items to Keep On Hand ................................ 9-2 Cleaning the Exterior .................................... 9-2 Tape Maintenance ....................................... 9-3 E-Z Seal ® Sealing Solution Maintenance ..... 9-5 Moistener Maintenance ....

9-2 SV60890 Rev. G 9 • Maintaining and Updating Cleaning the Exterior To clean the outside of your mailing system, wipe it off with a soft dry cloth. Do not use harsh chemical cleaners. If necessary, use only Windex ® or soapy water. You may clean the display screen on the IntelliLink® Control Cente...

SV60890 Rev. G 9-3 DM500™and DM550™ Digital Mailing System Operating Guide Tape Maintenance Tape maintenance consists of installing a new tape roll. The DM500™ and DM550™ systems uses adhesive tape. A red stripe appears along its edge approximately 22 inches from the end to indicate a low tape condi...

9-4 SV60890 Rev. G 9 • Maintaining and Updating 2. Drop the new tape in so that it feeds from the bottom of the roll to the right. The protective backing on the tape should be facing down. Pull about 12 inches of tape from the end of the roll up to-ward the cover and then loop it down into the slot....

SV60890 Rev. G 9-5 DM500™and DM550™ Digital Mailing System Operating Guide E-Z Seal ® Sealing SolutionMaintenance 1. Open the feed cover and lift out the E-Z Seal® bottle. The bottle is located to the left of the tape roll. E-Z Seal ® Bottle Your mailing system displays a message telling you when yo...

9-6 SV60890 Rev. G 9 • Maintaining and Updating 1. Lift the feed cover. 2. Push down on the moistener brush button. 3. Grasp the moistener brush as- sembly and pull it straight out towards you. 4. Clean the moistening brush by running the brush under warm water. 5. If you need to clean or replace th...

SV60890 Rev. G 9-7 DM500™and DM550™ Digital Mailing System Operating Guide 6. Replace the existing clean moistener brush assem-bly, or install a new one by pushing the assembly back on its track until it snaps into position. 7. Check to make sure that the flap blade of the moist-ener brush assembly ...

9-8 SV60890 Rev. G 9 • Maintaining and Updating 4. Gently lift the moistener tank up and out. CAUTION: The tank may be full of E-Z Seal® liquid. Cleaning or Replacing the Wick 1. Open the feed cover and lift the E-Z Seal® bottle out of its holder. 2. Remove the Moistener Brush Assembly as described ...

SV60890 Rev. G 9-9 DM500™and DM550™ Digital Mailing System Operating Guide 9. After cleaning the wick and tank, place the shield on the wick, making sure that there is no gap between the shield and the surface of the wick. 6. Drain the moistener tank over the front of the machine into a receptacle a...

9-10 SV60890 Rev. G 9 • Maintaining and Updating Cleaning or Replacing the Wick continued 10. Place the shield and wick assembly in the moistener tank and push down on the shield to push the as-sembly into the tank. 11. Replace the moistener tank and gently slide it back into the machine, taking car...

SV60890 Rev. G 9-11 DM500™and DM550™ Digital Mailing System Operating Guide Cleaning or Replacing the Wick continued 13. Remove the moistener tank and hold it as high as you can above the machine as shown in the picture on the right. Hold it in this position for ap-proximately 20 seconds. a. Replace...

9-12 SV60890 Rev. G 9 • Maintaining and Updating 15. Replace the moistener brush assembly by pushing it back on its track until it snaps into position. Check to make sure that the flap blade of the moistener brush assembly is under (and not over) the stripper finger as shown here. 16. Verify that th...

9-14 SV60890 Rev. G 9 • Maintaining and Updating Cleaning the Printer Nozzle You can clean the printer nozzle at any time by following these steps: 1. From the IntelliLink® Control Center, press the Menu key. 2. Select Maintenance . 3. Select Clean Printer Nozzle . The “Cleaning Print Nozzle” screen...

SV60890 Rev. G 9-15 DM500™and DM550™ Digital Mailing System Operating Guide Replacing the Ink Cartridge “Low Ink - Order Ink” appears on the IntelliLink® Control Center main screen when there is only enough ink for approximately 10 days of mailing. You can choose to ignore this warning - refer to th...

SV60890 Rev. G 9-17 DM500™and DM550™ Digital Mailing System Operating Guide Replacing the Ink Cartridge continued 4. Insert the new ink cartridge with the grooved side facing you. 5. Close the ink cartridge lid and push down until it locks into place. 6. Close the main cover. 7. Print a test pattern...

9-18 SV60890 Rev. G 9 • Maintaining and Updating Changing the Printhead Printhead Tab If you have cleaned the printer nozzle and changed the print cartridge and the meter stamp is still not satisfactory, replace the printhead. CAUTION: Do NOT attempt to clean the printhead. Instructions for replacin...

SV60890 Rev. G 9-19 DM500™and DM550™ Digital Mailing System Operating Guide 8. Grasp the printhead cover and pull up as shown here. 6. Push the printhead tab to the left as shown here. 7. While continuing to press the printhead tab to the left, pull the assembly forward as shown here. This exposes t...

9-20 SV60890 Rev. G 9 • Maintaining and Updating 9. Locate the stand-off on top of the printhead shown here. Changing the Printhead continued Printhead Stand-off 10. Grasp the printhead stand- off and lift the printhead up and out. 11. Discard the old printhead. 12. Locate the new printhead. Remove ...

SV60890 Rev. G 9-21 DM500™and DM550™ Digital Mailing System Operating Guide 14. Close the printhead cover and push the printhead tab back into place. 15. Close the main cover; the “Initializing Printhead” screen appears. 16. Once the initializing is complete, the “Print Test Pattern” screen ap- pear...

9-22 SV60890 Rev. G 9 • Maintaining and Updating Changing the Wiper Blade Assembly When you change the printhead, you must also replace the wiper blade assembly. Instructions for replacing the wiper blade assembly are included with each replacement and are repeated here for your convenience. 1. From...

SV60890 Rev. G 9-23 DM500™and DM550™ Digital Mailing System Operating Guide This section describes how to: • Turn on new features. • Perform software updates and download new postal rates. • Add new advertisements and inscriptions. Turn on New Features If you purchase a particular feature before you...

SV60890 Rev. G 10-1 Troubleshooting How to Troubleshoot your DM500™ and DM550™ Digital Mailing System ................................ 10-2 Envelope Sealing Problems ........................ 10-2 Envelope Feeding Problems ....................... 10-3 Tape Feeding Problems ..............................

10-2 SV60890 Rev. G 10 • Troubleshooting How to Troubleshoot your DM Series™ Digital Mailing System This chapter contains a list of problems you may encounter while using your DM Series™ System. Review the problems and if you are unable to find a solution, call the Help Desk or you can schedule a re...

SV60890 Rev. G 10-3 DM500™ and DM550™ Digital Mailing System Operating Guide Envelope Feeding Problems Description Possible Causes Solution More than one envelope is feeding Too many envelopes are on the feed deck; envelopes are not stacked properly on the feed deck. Remove some of the envelope and ...

SV60890 Rev. G 10-5 DM500™ and DM550™ Digital Mailing System Operating Guide Envelope Feeding Problems Description Possible Causes Solution Envelope(s) getting jammed (continued) To clear a jam in the feed deck : (continued) 5. Depending oh how badly the envelope is damaged, you may need to replace ...

SV60890 Rev. G 10-7 DM500™ and DM550™ Digital Mailing System Operating Guide Printing Problems Description Possible Causes Solution Meter imprint is out of alignment Envelope is skewing on the feed deck. Adjust the thickness adjustment knob to correspond to the envelope thickness. For thicker pieces...

10-8 SV60890 Rev. G 10 • Troubleshooting Problems Adding Postage to Your Postage Meter Description Possible Causes Solution Refill operation fails when IntelliLink® Con-trol Center is on or off the mailing system Phone line is not connected to an analog line or is loose. Reconnect the phone line to ...

SV60890 Rev. G 10-9 DM500™ and DM550™ Digital Mailing System Operating Guide Weighing Problems Description Possible Causes Solution Weight on internal scale is erratic Possible interference. Remove everything from the scale and turn off the power. Rezero the scale. To rezero the scale, press the Men...

11-2 SV60890 Rev. G 11 • Supplies and Options Ordering Supplies Ordering a Pitney Bowes Supply Catalog You can order a Pitney Bowes Supply Line™ Catalog. Refer to the Pitney Bowes Contact Information List at the front of this guide for the Pitney Bowes Supply Line™ phone number. Consumables You Can ...

SV60890 Rev. G 11-3 DM500™ and DM550™ Digital Mailing System Operating Guide Moistener Kit Wiper Blade and Printhead Kits Moistener Kit (includes complete stripper blade assembly with brush in holder, wick and protective grate) 771-0 DM Series™ Replacement Printhead(contains 1 printhead and 2 wiper ...

11-4 SV60890 Rev. G 11 • Supplies and Options Accessories You Can Order Advertisements and Inscriptions Advertisements and inscriptions contain messages you can include in the meter stamp. A number of standard advertisements and inscriptions are included with your mailing system. You can order addit...

SV60890 Rev. G 11-5 DM500™ and DM550™ Digital Mailing System Operating Guide USPS Supplies You can order free mailing supplies from the USPS for use with the DM500™ and DM550™ System by visiting the USPS Shipping Supplies Online web site. Ordering Permits for Your Mailing System This feature may be ...

A-2 SV60890 Rev. G A • Glossary Accounting A feature of the mailing system that allows you to charge postage to individual accounts. AccuTrac™ Mail Accounting Software A Pitney Bowes mail accounting system software application that allows you to record postage transactions to track costs so you can ...

SV60890 Rev. G B-1 The following checklist includes the topics your Pitney Bowes representative will discuss with you to ensure that you fully understand how to operate your DM Series™ Digital Mailing System. The checklist is divided into the following sections: Learning About Your System .............

B-2 SV60890 Rev. G B • Operator Training Checklist Learning About Your System Place a check mark in the Done box when you complete the topic. Learning About Refer to Chapter and Section Page Done System controls, connections and their locations. Chapter 2, Parts of Mailing System 2-5 The IntelliLink...

SV60890 Rev. G B-3 DM500™ and DM550™ Digital Mailing System Operating Guide Basic Operations Place a check mark in the Done box when you complete the topic. How to do the following: Refer to Chapter and Section Page Done Move around, select and enter information in the main screen. Chapter 4, Naviga...

B-4 SV60890 Rev. G B • Operator Training Checklist Advanced Operations Place a check mark in the Done box when you complete the topic. How to do the following: Refer to Chapter and Section Page Done Change or advance the date to be printed on your enve-lope or tape (this does not change your system'...

SV60890 Rev. G B-5 DM500™ and DM550™ Digital Mailing System Operating Guide If You Need To Change Your System Setup Place a check mark in the Done box when you complete the topic. How to do the following: Refer to Chapter and Section Page Done Change the date on your DM system. Chapter 5, Setting th...

B-6 SV60890 Rev. G B • Operator Training Checklist If You Need To Change Your System Setup (continued) Place a check mark in the Done box when you complete the topic. How to do the following: Refer to Chapter and Section Page Done Change timeouts on your DM system, including: Chapter 5, Configuring ...

SV60890 Rev. G B-7 DM500™ and DM550™ Digital Mailing System Operating Guide What You Need to Maintain Your System Place a check mark in the Done box when you complete the topic. How to do the following: Refer to Chapter and Section Page Done Determine what supplies you need to keep on hand. Chapter ...

B-8 SV60890 Rev. G B • Operator Training Checklist If You Have Problems with Your System Place a check mark in the Done box when you complete the topic. What to do if the following occurs: Refer to Chapter and Section Page Done Envelopes are not sealing correctly. Chapter 10, Envelope Sealing Proble...

C-2 SV60890 Rev. G C • Specifications Specifications Dimensions and Weight DM500™ (DGF1 (1) , DEP0 (2) ) DM550™ (DHF1 (1) , DEP0 (2) ) Size (inches):w/o Stacker 35L x 15H x 19W Size (mm):w/o Stacker 889L x 381H x 483W Weight (lbs): 64 66 Weight (kgs): 29 30 Electrical and Power DM500™ (DGF1 (1) , DE...

SV60890 Rev. G C-5 DM500™ and DM550™ Digital Mailing System Operating Guide Envelope Dimensions 13 in. (330 mm) Maximum 3 in. (76.2 mm) Minimum 1 in. (25.4 mm) 5 in. (127 mm) 3.0 in.(76 mm) 11 inches (279 mm)